Customer Reviews for U-Haul Moving & Storage of Anchorage

8986 reviews

4751 Old Seward Hwy   Anchorage, AK 99503
(South of Tudor and north of International Airport Rd)

(907) 561-2266

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(907) 561-2266

4751 Old Seward Hwy
Anchorage, AK 99503
(South of Tudor and north of International Airport Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DENISE D. 
Rating:
4.0

The only problem that could have occurred was that a staff member accidentally assigned the same truck to 2 different people. Luckily they had more but still. All was good. They fixed everything.

Joy K. 
Rating:
5.0

Steve and his team continue to provide us a quality service, year in and year out. Accomadating and flex to our needs. We always come back!

MICHAEL A. 
Rating:
4.0

Customer did not leave a comment.

KURTISS F. 
Rating:
3.0

It was a Saturday morning, and there was no parking for my car in the lot, that was frustrating; maybe expanding would be an option because this is a great location!

WILLIAM P. 
Rating:
5.0

Keep up the friendly customer service.

James N. 
Rating:
5.0

The guy who help hook everything up an check me, my hat off him… an I think he deserves a raise for doing a lot, an dealing with angry, or good customer..

SAMUEL B. 
Rating:
4.0

Customer did not leave a comment.

Kelsey M. 
Rating:
5.0

No improvements that I can see. The younger guy that helped me out, both times, should be recognized. I did not get his name, but he was smaller in build, probably around 19, had a small mustache/beard, and was absolutely wonderful!

Tyler K. 
Rating:
5.0

Step ups/ running boards on the Pick up trucks would be helpful. But all in all renting from U-haul was a very positive experience. Thank you!

GREGORY P. 
Rating:
4.0

Very friendly and helpful. Good customer service!

VALERIE T. 
Rating:
5.0

The left door on the trailer wouldn't latch because the fender had previously been bent.

ROBERT B. 
Rating:
2.0

Better customer service. I reserved a truck and still had to wait over 30 mins for it to be ready. The representative at the counter was very slow and instead of her keeping me informed, I had to continuously ask her questions.

STEPHANIE R. 
Rating:
4.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
3.0

The van I got could have been cleaned up a little better as far as the operation of the vehicle was fine. I dropped the van off at the U-Haul but I never received a email of the amount that it cost me so I'm a little disappointed that I didn't get a receipt

Chris K. 
Rating:
4.0

NA

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

AGATA M. 
Rating:
5.0

Storage experience was excellent. I appreciated the security protocols, and especially the climate and humidity controls since I stored art works as well as photos. I would encourage management to add desk personnel during hours of high customers numbers to reduce the line wait time. Overall, I will gladly return to U-Haul for self-storage and vehicle rental and enthusiastically recommend it to family and friends. Hi, Steve! Carrie

Carrie B J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jizelle C. 
Rating:
5.0

Staff were patient and kind going above and beyond to help me after a family emergency. Thank you.

Rebecca W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon C. 
Rating:
5.0

Customer did not leave a comment.

Fanne J. 
Rating:
2.0

I moved out properly and I was still charged rent the next month and even a late fee. I called this location and was never able to get a hold of anyone, and would have to wait literally hours on the general customer service line. It took three calls to the customer service line to resolve the issue--lors of wasted time.

Andrew T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERIC T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
4.0

I liked the ability to make a one way trip. Worked out great for us.

DWAIN F. 
Rating:
1.0

Don't overcharge people to make money for yourself and try providing actual service. If you keep defending your staff who works at a slug pace with terrible service - then you'll keep gettin bad reviews. This only applies to the manager Steve and the young guy with the long hair and ponytail. Ridiculous and will tell everyone here not to use. Customer service with corporate however - they took care of me.

Sarah D. 
Rating:
5.0

Great Staff

RICHARD D. 
Rating:
5.0

Keep the staff you have at this location! They were extremely helpful, friendly, and prompt

THEODORE J. 
Rating:
1.0

The store was busy with a line of customers. There appeared to be only a front counter person, plus one person for outside. Even though there was a line, the would stand at the front counter and laugh/joke with one another. Twice the phone rang, only to be answered with “thanks for calling Uhaul, please hold.” Workers didn't seem to have a care in the world about customer service. There's no reason the other person couldn't answer the phone while he wasn't in the yard, or even offer to help customers in the lobby. The trailer I rented was broken, so I was given a smaller size (which is the size I initially requested but they said they didn't have). On my receipt, I was still charged $44.95 instead of $34.95 the smaller trailer should have cost. From the time I got to the store and left with a trailer was 55 minutes. This is unacceptable.

TRAVIS D. 
Rating:
5.0

they got my reservation wrong, I set it up on April 28th to pick up on May 7 but when got there they had made a misstake and set it for April 28th

Alvin S. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

ANGELIQUE M. 
Rating:
5.0

Great Job in all respects! Thanks for the service!!

DANNY L. 
Rating:
4.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

The main guy was excellent and his staff.

PATRICK T. 
Rating:
5.0

Staff was thin but hustling and kept good spirits. Service was a little slow but their clear effort made it ok. Send my thanks to them.

SCOTT W. 
Rating:
5.0

Customer did not leave a comment.

Vincent B. 
Rating:
1.0

Location too small and crowded

brendan M. 
Rating:
1.0

The interior of the truck was dirty, there was axle grease on the seatbelt, and on the steering wheel, they showed the gas gauge as half full when it was picked up, it was only 2/3 full, I dropped it off with slightly below 1/2 full and they marked it as 1/4 low and charged me for 7 gallons of gas, then did not answer their phone when I called with an issue, als or parking lot was blocked when I pulled in. Very disappointing.

Ben T. 
Rating:
4.0

Customer did not leave a comment.

Patrick H. 
Rating:
3.0

Slow service here. The mood is a bit lackluster compared to Fairbanks. Long wait time and a bit of surly attitudes but still, at the end of the day, the job got done so.....it's all good!

Daniel D. 
Rating:
1.0

I got double charged for gas. I filled exactly the same amount of gas used by me at the nearest gas station around the corner of this location. But they charged for gas even if they inspected the truck and verified for the gas just because they didn't receive my husband's text response for the mileage verification when he picked up the truck yesterday. The clerk said only the store manager can reimburse this over charge. I left a phone message on his cell phone right away but there was no response from him. We never had any problem like this before.

Rocky P. 
Rating:
1.0

The fuel level was much lower than what was indicated on my contract. I took a picture and uploaded it to your site to show where the level actually was. I drove the truck for 18 miles and put 2 1/2 gallons of gas back in it which brought the level up above where it was when I started. When I checked my charges I was hit with a charge $50 for 10 gallons of gas. How could I possibly burn 12 1/2 gallons when I only drove 18 miles?!!

John L. 
Rating:
5.0

The employees here are just the best.

ALAN H. 
Rating:
1.0

I was charged twice for safe-move coverage that I did not request. When I showed up to check in on the app none of the 10' vans were in the lot and none were ready to go.

Brandon F. 
Rating:
4.0

The location was understaffed and I had to wait for an extended period. The woman behind the counter had poor communication skills and ended in a misunderstanding where she was shouting at me in front of the other patrons. If there were another company of the same type to rent from even if it were more expensive I would give them my business over U HAUL. Henry Morgan 907-355-5224

Henry M. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Very Reasonable Location

kristen T. 
Rating:
5.0

Customer did not leave a comment.

MAGGIE B. 
Rating:
2.0

Understaffed and unorganized

Robert N. 
Rating:
5.0

Great service and experience! The only hiccup was I returned the equipment on time, but I was charged an extra day. I called and was assured they will refund the second day, I hope that is right! They were very busy when I was dropping it back off, so the employee actually checking in the equipment may have been after it was scheduled due back.

Brett P. 
Rating:
3.0

The vehicle itself was clean enough inside but the check engine light came on at one point and sounded terrible. The customer service was lacking, Our original agent was kind and helpful but they got us the wrong vehicle based on our own mileage check, then the person that got the wrong vehicle passed us off to someone else to go get the correct vehicle...making our wait that much longer. We returned the vehicle before 5pm and waited in line for someone to check us in...no one came and we found the agent a few minutes after five...they told us they were closed and would need to check ourselves in through the app. There were several people there that were very angry at the check-in process as we'd all arrived around the same time. A frustrating experience overall.

Camille K. 
Rating:
5.0

Lady at counter very disrespectful

Monty L. 
Rating:
1.0

Charged for after hours when I delivered at quoted time

DILAN P. 
Rating:
5.0

Customer did not leave a comment.

TOMMY P. 
Rating:
4.0

Good experience

VALERIE T. 
Rating:
5.0

Customer did not leave a comment.

Bryan P. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
3.0

The line was long and the directions were not clear. I was told at pick up to “make sure to follow steps on return so the trailer doesn't get stolen, because if it gets stolen it's on you.” Okay, so there was questionable instructions and no locking mechanism. I followed the steps and crossed my fingers that it didn't get stolen.

Donna R. 
Rating:
5.0

Customer did not leave a comment.

Calvin M. 
Rating:
5.0

The staff was amazingly friendly and helpful, this was one of the best run locations I've used. Jolene was outstanding.

Theodore B. 
Rating:
5.0

for some reason, I could not get the myuhaul.com to work when i returned the rental after hours. Not sure what the issue was.

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
2.0

Somewhat rude when I arrived. I was almost turned away without even asking what I was there to rent. Associate processing my rental seemed more focused on her phone than getting me processed and was very distracted. Asking for the same information several times. Also did not appreciate my drivers license being photographed with her personal phone as well. Took over half an hour to finally get hooked up with my rental. Very long lines.

julian H. 
Rating:
5.0

They were completely out of box trucks and dont release trucks more than a couple hours. Ed talked to me and allowed me to have a truck for 5 days. My car was being worked on and needed to get to work. Thankfully my car was fixed that same day and only needed the truck for a day. Thank you so much Ed for working with me. Love you guys. Always helped with every move I've had. I will always come back!

Mackenzie T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

If you call you will wait awhile!! Just the season? Both ladies pleasant and thorough. The young one great attitude! Very positive on check out

William C. 
Rating:
5.0

Customer did not leave a comment.

lance F. 
Rating:
1.0

I have rented Uhaul's for years. But this time I rented 2 26' Uhaul's because my business of 30 years was dealt a death nail when the roof collapsed on my warehouse. I told them the circumstances and that I thought I would need for 3 days. It turned out to be almost 2 weeks due to not being able to find a temporary shop to sort the equipment. When I booked them they mentioned getting insurance since I was having so much bad luck. I decided to go for it to be safe. Due to my desperate times I didn't ask how much. Or was it explained to me, but when I saw the bill it said 90 dollars. Which I believed it to be for the duration of the rental not a Daily charge. Nor was I told there were 2 types of insurance available. They put me into highest one. I had to extend my rental to 2 weeks line I said because of difficulty finding a place. When I called to extend the contracts I then found out it was a daily charge for the insurance and I wasn't able to remove or Goto the cheaper one. Unless I returned them empty and rented them back again. So during the worst time of my life I lost my lighting and sound business to Covid and the final straw was the roof collapsed. So living off Unemplyment I was forced to spend close to 2000 dollars to rent the trucks. I tried asking for Any Type of discount to help me but was immediately shut down and to have a nice day. I am severely disappointed with the lack of compassion and professionalism I received with Uhaul. I have rented trucks for my business from you every year for 30 years. I understand needing to make money but now would of thought there was a way to help me out with some type of refund. If you would like to discuss further please call me.

BRIAN L. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Check engine light was on inside the truck. Customer service was better than the last time I was there.

Taylor H. 
Rating:
1.0

My reservation on 4/18 was not kept. I was told I would receive a call back later in the day, which I did not. When I made a new reservation for Tuesday 4/20, no one at the location seemed to know what they were doing.

ALEXANDER H. 
Rating:
5.0

Customer did not leave a comment.

stephen S. 
Rating:
5.0

The vehicle was empty of gas.

Isaac C. 
Rating:
3.0

Illegal crack going rite through drivers view Mirrors windows and backup camera dirty Sticker in back window blocks a big chunk of rear view mirror.. still it did the job. I had to clean all the dirty stuff. To be usable.

Jesse K. 
Rating:
5.0

Customer did not leave a comment.

SHELLEY H. 
Rating:
5.0

Customer did not leave a comment.

JEFF R. 
Rating:
4.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

brandon J. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
2.0

Customer did not leave a comment.

LINDSEY R. 
Rating:
1.0

None of the employees working the day I picked up my truck were wearing masks consistently. I saw three separate employees pull up trucks for customers without masks on. I even saw one employee wipe his nose on his bare hand and then continue working without washing or hand sanitizing. It wasn't even a little COVID safe. At least the younger gentleman that checked me in was pleasant. Otherwise, I was very displeased with the hygiene and cleanliness at this business.

KATHRYN K. 
Rating:
5.0

Easy drop off and appealing looking.

Dolph I. 
Rating:
4.0

Nothing at all in store. Overall my experience there was good. However, at the time of reservation it would be helpful to know a client will need to supply a passport or lease so those items don't get packed so that they are unavailable on moving day. Most difficult process I've ever had picking up a uhaul truck

Lutitia S. 
Rating:
4.0

Fix the mobile app and website to streamline service. I lost an hour of time between the malfunctioning app and long wait inside the store to check out my truck

KAMDEN R. 
Rating:
5.0

Bigger parking area

KENNETH S. 
Rating:
3.0

Provide adequate staff. 1 counter person and 1 yard person only when I arrived. 5 customers waiting for their trucks for an extended period of time. I was the second and waited 30 minutes after check in to get my truck and get going. My experience at this location is always like this.

Blase B. 
Rating:
5.0

Customer did not leave a comment.

ERIC H. 
Rating:
4.0

The rental vehicle I used was in decent condition. I understand there is quite a lot of movement of vehicles and a high volume of customers seeking rental vehicles at this location however just a bit more cleanliness of the vehicle cabs would be nice. I noticed what seemed to be food crumbs in and around the cup holders of the unit I rented. I also noticed the gage cluster clear plastic had several cracks in it. The cracks weren't obscuring the views of gages. I also noticed the vehicles oil life percentage was at 0% oil life remaining. Maybe it wasn't reset? Overall good.

Robert S. 
Rating:
1.0

Customer did not leave a comment.

Luke K. 
Rating:
2.0

Found out the Right turn signal didn't work after we completely loaded it up, brought it to the UHAUL on boundary road and they tried to fix it by they said it was an internal issue so it would need to be returned to the original place of pick up, I took it as is. The individual who ensured it worked when I originally picked it up looked like he was hung over, so I doubt he even made sure it was good. Terrible!

NICHOLAS M. 
Rating:
1.0

I was charged 3x what I should have been charged by this branch. They threw on charges for an extra day (I only had the truck for one day), a refueling service charge for returning the truck with less than a quarter tank, which I did not and have photos to verify, and charged me for 8 gallons of gas when I only drove 14 miles. When trying to get these charges removed, the representative told me I had to come in and personally show them the photos to "prove" that I returned the truck with more than 1/4 tank, and that there was no way to send those digitally. He was unwilling to fix of sham charges they had tried to stick me with, so I called the corporate line and they were able to fix and refund things without any hassle. I'll never use this branch again, even though it is the most conveniently located.

TIMOTHY P. 
Rating:
4.0

Customer did not leave a comment.

MARCI C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW C. 
Rating:
5.0

Great service you have.

Eddie P. 
Rating:
4.0

Even when I didn't have a reservation, reps were kind and willing to assist. Thank you

Lora M. 
Rating:
2.0

Customer did not leave a comment.

Troy B. 
Rating:
5.0

Customer did not leave a comment.

Steve N. 
Rating:
5.0

Customer did not leave a comment.

WILLARD N. 
Rating:
2.0

Customer service lacks. I needed help when I arrived. The person expected me to know what to do with my code. Then my code didn’t work so I was told to come back the next day if though I truck load of things. They could have opened the door and let me unload but didn’t.

Christie W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rick W.  |  First Impressions 
Rating:
1.0

Code was wrong. I had to go in. Girl at the counter said my code would work. It did not. Came back a 2nd time and the code still did not work. I was then informed that access to storage on my side is only until 7 pm? I still don't know if that's true but the fact that there is confusion about whether or not I can get to my unit at the quote AND EMAILED time 5am to 10pm pisses me off. I will not be getting a 2nd month and I will move my business elsewhere. My code did not work so the girl gave me a new code. That one worked, but it should never have even been an issue. Get your crap together uhaul.

Robert S.  |  Online Move In 
Rating:
1.0

Hi so I reserve a storage where I have an access for 24 hours and when I got there they didnt even know I had a storage unit reserved and on top of that i thought when u sign up reserve we get free automatic pad locks? I have to pay for the lock waited and greeted with unpleasant attitude but thats fine because it seems like the guy was having a bad day and hard day. So i was wondering if The one i signed up and reserved to have an access for 24hours is available because thats why i rented the uhaul so I can go back and fort. And I didn’t have the chance to look at my reservation space? So i would like to talk to the branch manager or the owner of the company because, likewise I had a long day but i dont be bringing that to work so If you have a chance my number is (907) 744-4292.. please give that or have the manager, owner call me. Thank you

Nhel A.  |  First Impressions 
Rating:
2.0

The staff & facility was great. The wait line was long. I wouldn’t recommend the storage for an upstairs unit since there is no elevator.

MARY C.  |  First Impressions 
Rating:
4.0

The representative I originally began the application with forgot to add 24/7 access, but the manager was able to fix it--even very late into the evening.

Andrew T.  |  Online Move In 
Rating:
4.0

Store forgot to set my access to 24/7, but manager resolved.

Andrew T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kerry T.  |  Overall Experience 
Rating:
4.0

The only issue I had was having to put in access code to one side before I could use the access code machine that my building had across from eachother. Also, there was no lighting in unit, being it winter in AK most months out of the year' it was inconvenient.

Valerie J.  |  First Impressions 
Rating:
5.0

Ray was God Sent. I’ve been to this U-Haul location a few times and Ray has always been Professional, kind, and expeditious. I almost gave away and vintage bicycle due to a move and lack of space when Ray asked, do you need a rental unit? We recently had a bunch come available. His question was the answer I needed in the Fog of the stress of my Move. Thank you Ray for always being at your Best.

Stacey T.  |  First Impressions 
Rating:
3.0

The young man working the front desk lacks in customer service skills. I feel that he is not knowledgeable about the storage options and he did not provide clarity about location of the unit we rented and did not mention that uhaul had their own locks on the unit. The person that answered the phone when we realized we could not access the unit due to being locked, was very helpful and had someone come unlock the unit for us very quickly. Overall the Uhaul experience was great, with the exception of the young man at the desk, he may need more training on how to interact with customers. Thank you!

Jose M.  |  First Impressions 
Rating:
2.0

If you want a square to put your belongings in, Uhaul has expensive rooms for that. If you want to wait forever in line, Uhaul knows how to waste your time. If you wanted to be offended, Uhaul hires the best customer service people for that. I’ll tell you, if I am providing you a good amount of money for a weak service, and your employees give me any attitude (hateful female I have encountered twice), or do not make me feel valued as a customer; I will create accounts around the web and make this review noticed. You want to waste my time, charge my card and hold my money, and then when I call to speak with the General Manager, Steve Womack doesn’t answer. What a disgrace to the Uhaul community. It is difficult to mess up a franchise, where all you have to do is support the business model and keep happy customers.

justin b.  |  Overall Experience 
Rating:
5.0

Cade was especially helpful!

Kristen U.  |  Overall Experience 
Rating:
1.0

Unsanitary, very uncomfortable and not well-maintained. The least favorite business location I’ve ever been to.

victoria p.  |  First Impressions 
Rating:
2.0

My experience with Uhaul storage was perfect until the day I moved out. I had reserved a 10' truck to move out my belongings on the last day of my billing cycle. The reservation was for a return trip with a base cost of $19.99. When I arrived to pick up the truck, I was told by the Asst. Mgr there were no 10' trucks to rent, that Uhaul had overbooked. I was then told there was a 10' truck but it was only for one ways and it would be $118 and I'd have to drop it off at another Uhaul location. I was not going to pay $100 more for a truck especially b/c this was not my fault. Nor did I have the time to drop the truck off on the other side of town. I instead started unloading my storage with my car but because the location closes at 7 I had to return the next day to finish. The Asst Mngr said I wouldn't be charged for the next month since I was now on day 1 of the next billing cycle, but I was charged and had to speak with a Uhaul rep (Raymond - who was excellent!) about reversing the charges. I had to take off the 1/2 half of this day from work in order to empty the storage unit as well. Lastly, when I asked about the $50 guarantee that's posted on your wall behind the counter, I was told my reservation didn't qualify because of the overbooking. This makes no sense. I made a reservation - the reservation was not fulfilled. It caused me all sorts of trouble, but the guarantee isn't valid because you overbooked? I have worked as a Logisitics Manager the past decade and have both used Uhaul for personal moves as well as for work related moves. I'll be hesitant to put myself in the same position with the company going forward and will be looking at other options.

Jeff F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angus K.  |  First Impressions 
Rating:
5.0

Great staff. I appreciate the kindness and taking the time that answer my many questions. Thank you from a very satisfied customer.

Hilary T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James T.  |  First Impressions 
Rating:
5.0

the front desk lady was extremely helpful and friendly.

peter y.  |  First Impressions 
Rating:
4.0

I have good good experience with those who have good customer services. Had hard time with one male person two years ago. After that had good experiences since, as long as I keep in contact with them.

Teresa C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

benjamin h.  |  Overall Experience 
Rating:
5.0

Your place is great and your employees are a wonderful asset to your company!!!!

KRISTINE D.  |  Overall Experience 
Rating:
5.0

Customer Service, Raymond P , was Great! He was professional, friendly and personal. Raymond found what I needed and explained. He is an asset employee to your business at Uhaul!

KRISTINE D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephen M.  |  Overall Experience 
Rating:
5.0

Great service.

Joshua E.  |  First Impressions 
Rating:
1.0

Was only one nice employee the entire time I had my storage unit there. Everyone else was rude and unpleasant I had move out because of customer service conflicts.

Brenton J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

emily p.  |  First Impressions 
Rating:
4.0

No problems with facility or faculty. It would be nice if 'storage' was open 24/7.

DENNIS D.  |  Overall Experience 
Rating:
5.0

The first month was free, it was climate controlled, and great size for what I needed. Thank you for being in a good place for me!

carrol a.  |  Overall Experience 
Rating:
5.0

Really good service. I always use uhaul

Emmanuel M.  |  First Impressions 
Rating:
3.0

Make the storages accessible at all hours.

Mary B.  |  First Impressions 
Rating:
5.0

They were very friendly and helpful.

Michelle E.  |  First Impressions 
Rating:
5.0

The girl at the counter was patient and very knowledgeable about all products and services. Very efficient and tried to go as quickly as she could, servicing the long line by herself.

melissa s.  |  First Impressions 
Rating:
5.0

The U-Haul enployees are absolutely amazing! They are empathetic, understanding and so helpful! My items are 100% safe and secure here. I'll definitely continue to use the services at U-Haul again!

Shaienne L.  |  Overall Experience 
Rating:
5.0

Very nice, clean facility and a very helpful staff. I have used storage facilities in several states and locations over the years and this is the best I have ever seen.

Daniel B.  |  Overall Experience 
Rating:
4.0

The storage unit grounds were a little tight to maneuver around. I’m sure a box truck wouldn’t have fit at my unit. The key card access didn’t work at first and had to be checked in manually.

Rodger J.  |  First Impressions 
Rating:
5.0

Excellent customer service

brooke s.  |  First Impressions 
Rating:
2.0

When I signed up I had 24 hour access but wasn’t able to get inside I was also supposed to be set up on auto pay which never happened until I was charged a late fee. For $200 a month not worth it

Kelsey L.  |  Overall Experience 
Rating:
5.0

Wonderful customer service and help made this so easy

Anthony C.  |  First Impressions 
Rating:
1.0

Not everything was 100% poor, but hey, I can't fit a full description into 200 characters so the rating went down as I filled this out.

Clinton J.  |  First Impressions 
Rating:
4.0

Everything went great.. I hired some two guys to help with the move. The only negative is U-haul is a very busy place,,long line to get anything done!

carrol a.  |  First Impressions 
Rating:
2.0

Past couple of months the doors opened by detecting my truck. Keypad NEVER used to access bldg. Unit was not individually monitored as stated, which is false advertising. Moved to a SECURE location.

Christie L.  |  Overall Experience 
Rating:
5.0

new to Anchorage ,thanks to everyone

Jamed T.  |  First Impressions 
Rating:
5.0

Great place and staff was always understanding

Troy G.  |  Overall Experience 
Rating:
2.0

Very poor customer service. Often the wait times were very long as well. I was going to write more in depth, but you have a character limit setup, which doesn’t really convey to me thatyouactuallycare

andrew r.  |  Overall Experience 
Rating:
5.0

Great all around

Brooklyn T.  |  Overall Experience 
Rating:
5.0

Staff was quick to help resolve issues

JUSTIN D.  |  Overall Experience 
Rating:
5.0

Thank you for your service!

daniel c.  |  Overall Experience 
Rating:
4.0

I have no complaints. My stuff was in this storage for about 2 years. I’m glad to have it all back now. The staff was always great and the facility always clean.

Tiffany D.  |  Overall Experience 
Rating:
5.0

Very pleased with the service I received. Will definitely recommend and use them again. Thank you!

Margie M.  |  First Impressions 
Rating:
5.0

🤪🤔😬🤐

Scott k.  |  Overall Experience 
Rating:
5.0

The facility was clean and the service was excellent.

Valerie r.  |  Overall Experience 
Rating:
5.0

Thank you

LARRY H.  |  Overall Experience 
Rating:
1.0

Terrible access hours, rude staff, slippery floors, they sell the wrong locks. Never storing with Uhaul ever again. Will be sharing my experience with anyone interested in storage or moving.

Ryan R.  |  Overall Experience 
Rating:
5.0

The employee who helped us was phenomenal. I felt like he went above and beyond to explain what was available and we appreciated the time he took to show us a plethora of different size storage unit.

Frances R.  |  First Impressions 
Rating:
4.0

Quick friendly service.

Judith F.  |  Overall Experience 
Rating:
5.0

Great staff thank you guys for everything

Glenn K.  |  First Impressions 
Rating:
4.0

Other than me booking a truck from you twice and then you not having one, I found you guys very pleasant.

Kimbra M.  |  Overall Experience 
Rating:
2.0

The line at the customer service counter was long with only one person working the counter and several employees standing around talking. Most employees were rather abrupt and not very helpful.

Kerry T.  |  First Impressions 
Rating:
5.0

Great experience

Mark N.  |  Overall Experience 
Rating:
5.0

N/A

William M.  |  Overall Experience 
Rating:
5.0

Everything from start to finish of move was great. Such a nice economical alternative to moving! Thank you!

SUZANNE W.  |  Overall Experience 
Rating:
5.0

Great customer service with a very competent staff. Had to work multiple rental issues (truck, trailer and storage unit) from 2400 miles away. I will definitely do business here again!

William M.  |  Reservation 
Rating:
1.0

Our experience with this U-Haul facility was frustrating. Our U Box was not ready when we arrived to pick it up, and the staff in the facility was not prepared to help us in a timely manner.

Ann A.  |  Overall Experience 
Rating:
5.0

Nice place. Done with my remodel. Will use again if needed

teresa c.  |  Overall Experience 
Rating:
2.0

Employees are very difficult. More training on the building would be a plus.

SHENAE F.  |  Overall Experience 
Rating:
4.0

My only complaint is that I moved out 4 days into the next month and they still charged me for the whole month. So now they can rent it out again and have double rent paid. Unethical practice

Lisa L.  |  Overall Experience 
Rating:
5.0

None

ROGER C.  |  Overall Experience 
Rating:
5.0

Great place and good rates

David R.  |  Overall Experience 
Rating:
5.0

Very professional staff- thank you for your help!

Stacey B.  |  Overall Experience 
Rating:
5.0

Definitely happy with the storage unit and the service. Especially when I didn’t lock up our unit correctly and they made sure it was secure for us until we came back the next time.

sarah f.  |  Reservation 
Rating:
5.0

The staff was very helpful and when we encountered a problem they really tried to go above and beyond to solve it for me. I appreciate the customer service!

Holly L.  |  Overall Experience 
Rating:
5.0

Best U-Haul I have worked with.

Suzanne G.  |  Overall Experience 
Rating:
2.0

The outside door 1008 would never close we properly. The ledge going outside was so damaged that every load on a cart in or out dumped my stuff. It was incredibly frustrating.

tamara g.  |  Overall Experience 
Rating:
5.0

Kimberly at 4751 Old Seward Hwy Anchorage, AK 99503 Is the best customer service professional I have ever worked with! Thank you Uhaul for everything!

Lucas H.  |  Overall Experience 
Rating:
5.0

Very good service

albert j.  |  Overall Experience 
No reviews have been submitted for this location.

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