Customer Reviews for U-Haul Moving & Storage of Anchorage

8906 reviews

4751 Old Seward Hwy   Anchorage, AK 99503
(South of Tudor and north of International Airport Rd)

(907) 561-2266

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(907) 561-2266

4751 Old Seward Hwy
Anchorage, AK 99503
(South of Tudor and north of International Airport Rd)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

brandon J. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
2.0

Customer did not leave a comment.

LINDSEY R. 
Rating:
1.0

None of the employees working the day I picked up my truck were wearing masks consistently. I saw three separate employees pull up trucks for customers without masks on. I even saw one employee wipe his nose on his bare hand and then continue working without washing or hand sanitizing. It wasn't even a little COVID safe. At least the younger gentleman that checked me in was pleasant. Otherwise, I was very displeased with the hygiene and cleanliness at this business.

KATHRYN K. 
Rating:
5.0

Easy drop off and appealing looking.

Dolph I. 
Rating:
4.0

Nothing at all in store. Overall my experience there was good. However, at the time of reservation it would be helpful to know a client will need to supply a passport or lease so those items don't get packed so that they are unavailable on moving day. Most difficult process I've ever had picking up a uhaul truck

Lutitia S. 
Rating:
4.0

Fix the mobile app and website to streamline service. I lost an hour of time between the malfunctioning app and long wait inside the store to check out my truck

KAMDEN R. 
Rating:
5.0

Bigger parking area

KENNETH S. 
Rating:
3.0

Provide adequate staff. 1 counter person and 1 yard person only when I arrived. 5 customers waiting for their trucks for an extended period of time. I was the second and waited 30 minutes after check in to get my truck and get going. My experience at this location is always like this.

Blase B. 
Rating:
5.0

Customer did not leave a comment.

ERIC H. 
Rating:
4.0

The rental vehicle I used was in decent condition. I understand there is quite a lot of movement of vehicles and a high volume of customers seeking rental vehicles at this location however just a bit more cleanliness of the vehicle cabs would be nice. I noticed what seemed to be food crumbs in and around the cup holders of the unit I rented. I also noticed the gage cluster clear plastic had several cracks in it. The cracks weren't obscuring the views of gages. I also noticed the vehicles oil life percentage was at 0% oil life remaining. Maybe it wasn't reset? Overall good.

Robert S. 
Rating:
1.0

Customer did not leave a comment.

Luke K. 
Rating:
2.0

Found out the Right turn signal didn't work after we completely loaded it up, brought it to the UHAUL on boundary road and they tried to fix it by they said it was an internal issue so it would need to be returned to the original place of pick up, I took it as is. The individual who ensured it worked when I originally picked it up looked like he was hung over, so I doubt he even made sure it was good. Terrible!

NICHOLAS M. 
Rating:
1.0

I was charged 3x what I should have been charged by this branch. They threw on charges for an extra day (I only had the truck for one day), a refueling service charge for returning the truck with less than a quarter tank, which I did not and have photos to verify, and charged me for 8 gallons of gas when I only drove 14 miles. When trying to get these charges removed, the representative told me I had to come in and personally show them the photos to "prove" that I returned the truck with more than 1/4 tank, and that there was no way to send those digitally. He was unwilling to fix of sham charges they had tried to stick me with, so I called the corporate line and they were able to fix and refund things without any hassle. I'll never use this branch again, even though it is the most conveniently located.

TIMOTHY P. 
Rating:
4.0

Customer did not leave a comment.

MARCI C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW C. 
Rating:
5.0

Great service you have.

Eddie P. 
Rating:
4.0

Even when I didn't have a reservation, reps were kind and willing to assist. Thank you

Lora M. 
Rating:
2.0

Customer did not leave a comment.

Troy B. 
Rating:
5.0

Customer did not leave a comment.

Steve N. 
Rating:
5.0

Customer did not leave a comment.

WILLARD N. 
Rating:
3.0

Customer did not leave a comment.

DAVID G. 
Rating:
4.0

Customer did not leave a comment.

RICHARD I. 
Rating:
5.0

Everything went well. Customer service was outstanding which is why we always choose this location. Thank you again for the excellent service. Have a great week and stay safe!

Suaava S. 
Rating:
2.0

More staff. On hold forever. Watched that in action when picked up the trailer. Multiple people put on hold and never answered.

Matthew G. 
Rating:
3.0

Customer did not leave a comment.

Tawanna W. 
Rating:
5.0

Everyone was helpful and polite. Everyone was practicing good Covid behavior which is most appreciated.

Philip K. 
Rating:
2.0

If you're going to charge for the return of dirty equipment, you shouldn't rent dirty equipment.

Bruce R. 
Rating:
5.0

I need it today and the process was easy and fast and the staff was very polite and helpful

Grace H. 
Rating:
4.0

Customer did not leave a comment.

CHERYL S. 
Rating:
4.0

Customer did not leave a comment.

SHANNON H. 
Rating:
2.0

Customer service lacks. I needed help when I arrived. The person expected me to know what to do with my code. Then my code didn’t work so I was told to come back the next day if though I truck load of things. They could have opened the door and let me unload but didn’t.

Christie W.  |  Online Move In 
Rating:
3.0

I had already made arrangements over the phone with what I wanted and when I got there they asked me again after waiting in line for 20 minutes and there is only two people that were being helped at the counter at the time. When I return the vehicle they say drop off the keys for an emailed receipt which I have yet to receive, but I sure did get the survey response. Overall unhappy with service.

Chelsea S. 
Rating:
3.0

Customer service wasn't great. Took a long time to get the vehicle and it wasn't busy. They didn't have the vehicle up front for a long time either. To me it makes sense to tell the guy to grab it as soon as we are starting the process. Not wait till after I've paid and I'm walking away to ask them to bring it up. So we waited for a long time and then had to wait longer for the iced over uhaul to come up front and then again to warm it up so it was safe enough to see well and drive.

Brandon C. 
Rating:
5.0

Customer did not leave a comment.

Rick W.  |  First Impressions 
Rating:
1.0

Code was wrong. I had to go in. Girl at the counter said my code would work. It did not. Came back a 2nd time and the code still did not work. I was then informed that access to storage on my side is only until 7 pm? I still don't know if that's true but the fact that there is confusion about whether or not I can get to my unit at the quote AND EMAILED time 5am to 10pm pisses me off. I will not be getting a 2nd month and I will move my business elsewhere. My code did not work so the girl gave me a new code. That one worked, but it should never have even been an issue. Get your crap together uhaul.

Robert S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
4.0

Customer did not leave a comment.

HUBERT C. 
Rating:
5.0

Customer did not leave a comment.

Lewis E. 
Rating:
5.0

Was in an out, fast friendly service... thx u

SAMUEL B. 
Rating:
5.0

Thanks for wearing masks!

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Alexa N. 
Rating:
2.0

We showed up eight minutes after five and we're not allowed to return our vehicle inside. We were told we had to do a self return. I don't know if it was because of the location of the building or the fact that it was 7° outside but neither my wife nor my phone could get signal enough to identify our location during the self checkout process. This would not allow us to move any further in the self checkout process. After 35 minutes of attempting to check ourselves out using your app to no avail, we went inside and were rudely greeted by your staff who then took our key and walked away.

Corey H. 
Rating:
5.0

Thank you Cade you did job well done !

MANALITA L. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Josh S. 
Rating:
3.0

The cabin was dusty and smelled like cigarette smoke. The dust is understandable in Alaska, although. There's not enough room in the parking lot.

Gena M. 
Rating:
2.0

When returning the vehicle, i waited outside the drivers side. One of the guys working there approached me, but with no eye contact and not walking directly towards me. I received a "see you later" which was just confusing. I asked if he wanted the keys and he took them from me. Just a real awkward experience. Also when trying to call the day before to make a reservation i was on hold for 30 minutes. I called back, was put on hold for another 5 minutes so i gave up.

TAYLOR H. 
Rating:
5.0

Customer did not leave a comment.

Devan B. 
Rating:
3.0

I wish 19.95 was 19.95. Who charges for mileage anymore?

David C. 
Rating:
3.0

We never received the dully that we had reserved

Alexis K. 
Rating:
1.0

I did not rent anything from this location and have tried repeatedly to get my email removed from U-Hauls records.

JANELL K. 
Rating:
5.0

Customer did not leave a comment.

Tamara K. 
Rating:
5.0

Smooth pick up and drop off. They made it super easy!

Charles W. 
Rating:
5.0

Nothing...it was all great...thank you mthomas

Mark T. 
Rating:
5.0

Great location and customer service. It's always a good experience to rent here. The staff is always helpful ancg cheerful.

Edward C. 
Rating:
5.0

Maybe get a little wider ramps for electric wheelchairs. Smaller vans that could carry those.

Teresa C. 
Rating:
3.0

I would recommend if the gas tank really was full when it was picked up. Customer is expected to fill tank. Problem is, they are not checked...just if the gauge is on the “F” if you are an honest customer and fill your tank on return, you get screwed. This location should top off tank, give full tank to new customer and charge the top off to previous customer. My 17.2 mile rental cost me 5.55 gal of fuel in a 15' box van. Not cool Old Seward UHaul...not cool.

Robert E. 
Rating:
1.0

Hi so I reserve a storage where I have an access for 24 hours and when I got there they didnt even know I had a storage unit reserved and on top of that i thought when u sign up reserve we get free automatic pad locks? I have to pay for the lock waited and greeted with unpleasant attitude but thats fine because it seems like the guy was having a bad day and hard day. So i was wondering if The one i signed up and reserved to have an access for 24hours is available because thats why i rented the uhaul so I can go back and fort. And I didn’t have the chance to look at my reservation space? So i would like to talk to the branch manager or the owner of the company because, likewise I had a long day but i dont be bringing that to work so If you have a chance my number is (907) 744-4292.. please give that or have the manager, owner call me. Thank you

Nhel A.  |  First Impressions 
Rating:
5.0

Keep doing the excellent job.

Francis N. 
Rating:
5.0

Customer did not leave a comment.

Kenneth O. 
Rating:
2.0

The staff & facility was great. The wait line was long. I wouldn’t recommend the storage for an upstairs unit since there is no elevator.

MARY C.  |  First Impressions 
Rating:
4.0

The representative I originally began the application with forgot to add 24/7 access, but the manager was able to fix it--even very late into the evening.

Andrew T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHAEL Y. 
Rating:
5.0

Customer did not leave a comment.

ANDREW T. 
Rating:
5.0

You guys were great, easy to talk to and deal with. I'll be back again. Thanks.

ANDRE R. 
Rating:
5.0

Customer did not leave a comment.

Rosa S. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
4.0

Store forgot to set my access to 24/7, but manager resolved.

Andrew T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willard N. 
Rating:
1.0

The kid that checked the truck in was great. Other than that, a bunch of idiots here. I will not ever have anything to do with this location again. And I will tell as many people as I can. I'm 55, a life long Alaskan, and a business owner.

Keith H. 
Rating:
1.0

the truck I was given only averaged 5.1 miles per gallon. I drove 46 miles I put in 7.4 gallons of gas and was charged for another 1.5 gallons of gas; your truck took 8.9 gallons of gas to drive 46 miles. when I googled the average mileage of a 10 foot uhaul it said the average is 8 to 12 miles per gallon. I did not get even close to that for mileage; For mileage to be so low it has to be a mechanical issue not of my fault. Uhaul is a rip off and I will never rent another vehicle from this company.

MATTHEW T. 
Rating:
5.0

Customer did not leave a comment.

NADA S. 
Rating:
5.0

Customer did not leave a comment.

Kerry T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

Customer did not leave a comment.

Simone C. 
Rating:
1.0

I was lied to, and the CSR guy raised his voice at me like I had stolen his equipment. He would not listen to the events which surrounded my rental and continued repeatedly telling me i was an illegal driver. I could not have gotten the keys for the truck unless someone from UHAUL had not authorized and approved me. I DID NOT STEAL OR MISREPRESENT ANYTHING.

Diana W. 
Rating:
5.0

I am always happy renting from Uhaul

Richard B. 
Rating:
5.0

fast, professional, friendly.

ALAN N. 
Rating:
5.0

Customer did not leave a comment.

DANA O. 
Rating:
5.0

Customer did not leave a comment.

Theresa C. 
Rating:
3.0

Customer did not leave a comment.

RALANDO P. 
Rating:
5.0

Customer did not leave a comment.

Tammy T. 
Rating:
5.0

It's always a pleasure dealing with U-Haul. Whether it is renting a storage space, truck, or a dolly, hand truck, like I did yesterday; the rental experience is always wonderful. Thank you for having attentive staff, well maintained equipment, and a well organized business.

MASSA M. 
Rating:
5.0

The entire process was quick and easy. Excellent staff and customer service!

Charlene S. 
Rating:
4.0

Check warning lights on dashboard make sure there's none on before turning it over to a customer, the dripping light was on I'm guessing it's a sensor, but wasn't listed as approved on the checklist for customer to check mark that as one of the items Uhaul is aware of. The waiting period for equipment return lane was too long, no one outside to meet us upon arrival during business hours, the sign says to wait in our equipment upon arrival for return, since there was no one around, I went inside to stand in line before my return time is up. One of the employees finally came to the vehicle after 15-20 min. waiting in the truck so I had to get out and walked inside the store and got back outside. The line waiting in the store is also too long, one person at the counter handling customers for over than 15 min is kinda awful, probably need to have multiple people with this busy location I'm sure. The Uhaul truck I picked saved me from multiple trips, it was a one time only trip. One of the best thing I like about Uhaul, low and affordable pricing and I am happy with how they handled initial order/reservation processing every time I rented there.

Puataunofo E. 
Rating:
1.0

I was over charged. And when I called this morning inquiring why I was over charged, I was told that I did not put gas in the vehicle when I returned it. I am so disappointed because when I pick up the vehicle it was not on full tank and when I returned the vehicle I put a full thank of gas. I do not understand what type of scam is going on. I have been renting from Uhaul for many years and never had an issue. I know the drill. I went out of my way to put a full tank of gas and am being told I did not put gas in the vehicle. Usually I wait until they check me out but the lady told me you can leave and we will email you your receipt and then they over charged me. Out of principal, I want to be refunded for the gas they charged me because what they are saying is not true.. It's a flat out lie. Thanks, Amadou.

AMADOU N. 
Rating:
5.0

I did after-hours drop off, which was easy using the online prompts. There was no signage indicating where I should park, so I left the truck in the vehicle return lane.

MICHAEL F. 
Rating:
5.0

The truck was warm and waiting for my arrival. Thank you!!

Seane O. 
Rating:
4.0

The only issue I had was having to put in access code to one side before I could use the access code machine that my building had across from eachother. Also, there was no lighting in unit, being it winter in AK most months out of the year' it was inconvenient.

Valerie J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DONALD T. 
Rating:
5.0

Returning was too impersonal. Basically, it was, :"give me the keys and we'll email the receipt. Goodbye."

GLENN B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly T. 
Rating:
4.0

The owner helped us get checked out. He was great, the process at the register was quick and helpful. We had an unavoidable delay in returning the truck. I called Uhaul 10 minutes before our reservation ended, it was no problem they extended our reservation free of charge for the 2 additional hours we requested. Another representative called and confirmed that the reservation was extended, I appreciated that! I've used this location a number of times (and will continue to do so), there always seems to be more customers than employees. So, if you're on a schedule go early to give yourself extra time to get your truck. The online checkout didn't work for me, it could have been user error. I wish there was an app or a more user friendly way to pickup/checkout online. Overall a good experience; everyone was helpful, truck was clean and worked well, extended reserved time free of charge. Thank you!

Nicholas L. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS W. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS W. 
Rating:
5.0

Smooth move. Because of Covid We did clean the steering wheel and the rag was very dark afterwards.

Frederick G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
3.0

I selected mobile pick up to streamline the process and avoid waiting in lines or doing extra steps as I was on a tight schedule but when I arrived and checked in, the map of the lot was inaccurate and I ended up having to go inside and wait in line to ask for better directions to the truck. It was literally the farthest vehicle away from the building at the very back of the lot, which would have been fine, except that the staff did not tell me I would need to pick up the key inside the store and sent me all the way across the property only to have to come all the way back to get the key and go back to the truck. I hope to not need to move again for a very long time but if I did need a U-Haul again, I wouldn't go to this location and I wouldn't do mobile pick up.

Jessica R. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
3.0

Had to redo things already done on line, so took longer to rent than it should have. Fuel tank was not completely full, so it is difficult to match the level on return. My guess is that is your way to make more profit as renters will tend to overfill to make sure it matches. Upon return, was not sure what to do. A worker rudely told me to just leave since the transaction was online. I had more mileage than I put down originally so thought I needed to talk with someone. It would be nice to not be treated as if I were ignorant.

Michael H. 
Rating:
4.0

the vehicle had lots of previous damage but inside clean and agents super professional and friendly

Lynnette S. 
Rating:
5.0

Ray was God Sent. I’ve been to this U-Haul location a few times and Ray has always been Professional, kind, and expeditious. I almost gave away and vintage bicycle due to a move and lack of space when Ray asked, do you need a rental unit? We recently had a bunch come available. His question was the answer I needed in the Fog of the stress of my Move. Thank you Ray for always being at your Best.

Stacey T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dave C. 
Rating:
5.0

EZ Breezy... staff was courteous, helpful and efficient. Return was fast and simple. And email receipt was on the money and accurate.

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

Justin K. 
Rating:
4.0

Customer did not leave a comment.

Brian B. 
Rating:
3.0

The young man working the front desk lacks in customer service skills. I feel that he is not knowledgeable about the storage options and he did not provide clarity about location of the unit we rented and did not mention that uhaul had their own locks on the unit. The person that answered the phone when we realized we could not access the unit due to being locked, was very helpful and had someone come unlock the unit for us very quickly. Overall the Uhaul experience was great, with the exception of the young man at the desk, he may need more training on how to interact with customers. Thank you!

Jose M.  |  First Impressions 
Rating:
2.0

If you want a square to put your belongings in, Uhaul has expensive rooms for that. If you want to wait forever in line, Uhaul knows how to waste your time. If you wanted to be offended, Uhaul hires the best customer service people for that. I’ll tell you, if I am providing you a good amount of money for a weak service, and your employees give me any attitude (hateful female I have encountered twice), or do not make me feel valued as a customer; I will create accounts around the web and make this review noticed. You want to waste my time, charge my card and hold my money, and then when I call to speak with the General Manager, Steve Womack doesn’t answer. What a disgrace to the Uhaul community. It is difficult to mess up a franchise, where all you have to do is support the business model and keep happy customers.

justin b.  |  Overall Experience 
Rating:
5.0

Cade was especially helpful!

Kristen U.  |  Overall Experience 
Rating:
1.0

Unsanitary, very uncomfortable and not well-maintained. The least favorite business location I’ve ever been to.

victoria p.  |  First Impressions 
Rating:
2.0

My experience with Uhaul storage was perfect until the day I moved out. I had reserved a 10' truck to move out my belongings on the last day of my billing cycle. The reservation was for a return trip with a base cost of $19.99. When I arrived to pick up the truck, I was told by the Asst. Mgr there were no 10' trucks to rent, that Uhaul had overbooked. I was then told there was a 10' truck but it was only for one ways and it would be $118 and I'd have to drop it off at another Uhaul location. I was not going to pay $100 more for a truck especially b/c this was not my fault. Nor did I have the time to drop the truck off on the other side of town. I instead started unloading my storage with my car but because the location closes at 7 I had to return the next day to finish. The Asst Mngr said I wouldn't be charged for the next month since I was now on day 1 of the next billing cycle, but I was charged and had to speak with a Uhaul rep (Raymond - who was excellent!) about reversing the charges. I had to take off the 1/2 half of this day from work in order to empty the storage unit as well. Lastly, when I asked about the $50 guarantee that's posted on your wall behind the counter, I was told my reservation didn't qualify because of the overbooking. This makes no sense. I made a reservation - the reservation was not fulfilled. It caused me all sorts of trouble, but the guarantee isn't valid because you overbooked? I have worked as a Logisitics Manager the past decade and have both used Uhaul for personal moves as well as for work related moves. I'll be hesitant to put myself in the same position with the company going forward and will be looking at other options.

Jeff F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angus K.  |  First Impressions 
Rating:
5.0

Great staff. I appreciate the kindness and taking the time that answer my many questions. Thank you from a very satisfied customer.

Hilary T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James T.  |  First Impressions 
Rating:
5.0

the front desk lady was extremely helpful and friendly.

peter y.  |  First Impressions 
Rating:
4.0

I have good good experience with those who have good customer services. Had hard time with one male person two years ago. After that had good experiences since, as long as I keep in contact with them.

Teresa C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

benjamin h.  |  Overall Experience 
Rating:
5.0

Your place is great and your employees are a wonderful asset to your company!!!!

KRISTINE D.  |  Overall Experience 
Rating:
5.0

Customer Service, Raymond P , was Great! He was professional, friendly and personal. Raymond found what I needed and explained. He is an asset employee to your business at Uhaul!

KRISTINE D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephen M.  |  Overall Experience 
Rating:
5.0

Great service.

Joshua E.  |  First Impressions 
Rating:
1.0

Was only one nice employee the entire time I had my storage unit there. Everyone else was rude and unpleasant I had move out because of customer service conflicts.

Brenton J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

emily p.  |  First Impressions 
Rating:
4.0

No problems with facility or faculty. It would be nice if 'storage' was open 24/7.

DENNIS D.  |  Overall Experience 
Rating:
5.0

The first month was free, it was climate controlled, and great size for what I needed. Thank you for being in a good place for me!

carrol a.  |  Overall Experience 
Rating:
5.0

Really good service. I always use uhaul

Emmanuel M.  |  First Impressions 
Rating:
3.0

Make the storages accessible at all hours.

Mary B.  |  First Impressions 
Rating:
5.0

They were very friendly and helpful.

Michelle E.  |  First Impressions 
Rating:
5.0

The girl at the counter was patient and very knowledgeable about all products and services. Very efficient and tried to go as quickly as she could, servicing the long line by herself.

melissa s.  |  First Impressions 
Rating:
5.0

The U-Haul enployees are absolutely amazing! They are empathetic, understanding and so helpful! My items are 100% safe and secure here. I'll definitely continue to use the services at U-Haul again!

Shaienne L.  |  Overall Experience 
Rating:
5.0

Very nice, clean facility and a very helpful staff. I have used storage facilities in several states and locations over the years and this is the best I have ever seen.

Daniel B.  |  Overall Experience 
Rating:
4.0

The storage unit grounds were a little tight to maneuver around. I’m sure a box truck wouldn’t have fit at my unit. The key card access didn’t work at first and had to be checked in manually.

Rodger J.  |  First Impressions 
Rating:
5.0

Excellent customer service

brooke s.  |  First Impressions 
Rating:
2.0

When I signed up I had 24 hour access but wasn’t able to get inside I was also supposed to be set up on auto pay which never happened until I was charged a late fee. For $200 a month not worth it

Kelsey L.  |  Overall Experience 
Rating:
5.0

Wonderful customer service and help made this so easy

Anthony C.  |  First Impressions 
Rating:
1.0

Not everything was 100% poor, but hey, I can't fit a full description into 200 characters so the rating went down as I filled this out.

Clinton J.  |  First Impressions 
Rating:
4.0

Everything went great.. I hired some two guys to help with the move. The only negative is U-haul is a very busy place,,long line to get anything done!

carrol a.  |  First Impressions 
Rating:
2.0

Past couple of months the doors opened by detecting my truck. Keypad NEVER used to access bldg. Unit was not individually monitored as stated, which is false advertising. Moved to a SECURE location.

Christie L.  |  Overall Experience 
Rating:
5.0

new to Anchorage ,thanks to everyone

Jamed T.  |  First Impressions 
Rating:
5.0

Great place and staff was always understanding

Troy G.  |  Overall Experience 
Rating:
2.0

Very poor customer service. Often the wait times were very long as well. I was going to write more in depth, but you have a character limit setup, which doesn’t really convey to me thatyouactuallycare

andrew r.  |  Overall Experience 
Rating:
5.0

Great all around

Brooklyn T.  |  Overall Experience 
Rating:
5.0

Staff was quick to help resolve issues

JUSTIN D.  |  Overall Experience 
Rating:
5.0

Thank you for your service!

daniel c.  |  Overall Experience 
Rating:
4.0

I have no complaints. My stuff was in this storage for about 2 years. I’m glad to have it all back now. The staff was always great and the facility always clean.

Tiffany D.  |  Overall Experience 
Rating:
5.0

Very pleased with the service I received. Will definitely recommend and use them again. Thank you!

Margie M.  |  First Impressions 
Rating:
5.0

🤪🤔😬🤐

Scott k.  |  Overall Experience 
Rating:
5.0

The facility was clean and the service was excellent.

Valerie r.  |  Overall Experience 
Rating:
5.0

Thank you

LARRY H.  |  Overall Experience 
Rating:
1.0

Terrible access hours, rude staff, slippery floors, they sell the wrong locks. Never storing with Uhaul ever again. Will be sharing my experience with anyone interested in storage or moving.

Ryan R.  |  Overall Experience 
Rating:
5.0

The employee who helped us was phenomenal. I felt like he went above and beyond to explain what was available and we appreciated the time he took to show us a plethora of different size storage unit.

Frances R.  |  First Impressions 
Rating:
4.0

Quick friendly service.

Judith F.  |  Overall Experience 
Rating:
5.0

Great staff thank you guys for everything

Glenn K.  |  First Impressions 
Rating:
4.0

Other than me booking a truck from you twice and then you not having one, I found you guys very pleasant.

Kimbra M.  |  Overall Experience 
Rating:
2.0

The line at the customer service counter was long with only one person working the counter and several employees standing around talking. Most employees were rather abrupt and not very helpful.

Kerry T.  |  First Impressions 
Rating:
5.0

Great experience

Mark N.  |  Overall Experience 
Rating:
5.0

N/A

William M.  |  Overall Experience 
Rating:
5.0

Everything from start to finish of move was great. Such a nice economical alternative to moving! Thank you!

SUZANNE W.  |  Overall Experience 
Rating:
5.0

Great customer service with a very competent staff. Had to work multiple rental issues (truck, trailer and storage unit) from 2400 miles away. I will definitely do business here again!

William M.  |  Reservation 
Rating:
1.0

Our experience with this U-Haul facility was frustrating. Our U Box was not ready when we arrived to pick it up, and the staff in the facility was not prepared to help us in a timely manner.

Ann A.  |  Overall Experience 
Rating:
5.0

Nice place. Done with my remodel. Will use again if needed

teresa c.  |  Overall Experience 
Rating:
2.0

Employees are very difficult. More training on the building would be a plus.

SHENAE F.  |  Overall Experience 
Rating:
4.0

My only complaint is that I moved out 4 days into the next month and they still charged me for the whole month. So now they can rent it out again and have double rent paid. Unethical practice

Lisa L.  |  Overall Experience 
Rating:
5.0

None

ROGER C.  |  Overall Experience 
Rating:
5.0

Great place and good rates

David R.  |  Overall Experience 
Rating:
5.0

Very professional staff- thank you for your help!

Stacey B.  |  Overall Experience 
Rating:
5.0

Definitely happy with the storage unit and the service. Especially when I didn’t lock up our unit correctly and they made sure it was secure for us until we came back the next time.

sarah f.  |  Reservation 
Rating:
5.0

The staff was very helpful and when we encountered a problem they really tried to go above and beyond to solve it for me. I appreciate the customer service!

Holly L.  |  Overall Experience 
Rating:
5.0

Best U-Haul I have worked with.

Suzanne G.  |  Overall Experience 
Rating:
2.0

The outside door 1008 would never close we properly. The ledge going outside was so damaged that every load on a cart in or out dumped my stuff. It was incredibly frustrating.

tamara g.  |  Overall Experience 
Rating:
5.0

Kimberly at 4751 Old Seward Hwy Anchorage, AK 99503 Is the best customer service professional I have ever worked with! Thank you Uhaul for everything!

Lucas H.  |  Overall Experience 
Rating:
5.0

Very good service

albert j.  |  Overall Experience 
No reviews have been submitted for this location.

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