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Janice B.Customer Reviews for U-Haul Moving & Storage of Anchorage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have only set up the storage unit, I have not moved in yet. The UHaul staff are quick on their feet and are ready to give 100% while working. I like that.
Amelia F. | First ImpressionsThank you U-Haul I've been with U-Haul since 2006 16 years you kept my belongings safe and sound. THANK YOU
WILLY T. | Overall ExperienceI had paid for 24hr access. As I was hours from leaving the country and storing my entire household at the U-Haul location, my access card was not working after hours. The number for manager in charge - Bri -, no one answered for more than an hour and U-Haul customer service also was unable to reach her after many attempts. As a result, I could not miss my flight, and my unit was left open and a cart of my items left just inside the door. I had to conitnuously call the next morning (after flying out of Anchorage) to get someone to lock my unit. The valuable household items on the cart had disappeared. I was told that my account was not authorized for 24hr access, though my charges paid clearly showed that was paying for them. Additionally, as preparing to move my items in storage overseas, my colleague made attemtps to contact the same manager -Bri- via phone to arrange transfer into a U-Box, but was again unreachable. If a manager is going to be unavailable, there should be an alternate to cover responsibilities to support customers. When I move back to Anchorage, unfortuately, I will be chosing a different location for the storage of my items. It's too bad, as the facility and most of the staff are great, but the most important services and management responsible for providing them are lacking. My collegue who helped me, he provided similar feedback and will also have the same advice to others using that property location.
STEVEN C. | Overall ExperienceTraci and her staff are very professional and focused outstanding on customer service
KARL P. | Overall ExperienceTracy did an excellent job of resolving g the change of a storage unit. Fast and excellent service. ALL staff members assisted in a safe manor. Thank you again.
DOROTHY C. | First ImpressionsThat staff at both the Old Seward and the Boundry Ave location are great and went above and beyond to assist me. Thank you all!
Alicia H. | Overall ExperienceTotally awesome experience with Traci and Kim helping me out
garrett h. | Overall ExperienceNot enough staff had to wait a very long time then BBC decided to leave as I had another appointment came back later….there is always a long delay to get help at front desk. But I do keep coming back staff are friendly good service when they get time to help a customer.
KAREN M. | Overall ExperienceVery good customer service by Kim
garrett h. | First ImpressionsDisappointed in the lack of lighting inside the storage room. There was trouble with the locks for the outside doors… No one seemed to have a key to open the outside roll up door when I was trying to move my stuff out so I had to go to the set of doors to the left that didn’t have a smooth transition to the outside which made it hard with the carts.
Jen C. | Overall ExperienceGood staff, excellent service and clean place. So amazing
Robert C. | First ImpressionsSAME MISTAKE IN BILLING 17 TIMES!! WATED MY TIME FOR MONTHS!!
ROBERT B. | Overall ExperienceNever had a bad experience always love you guys at the old seward location
Valorie S. | Overall ExperienceThank you for everything!
Diane O. | Overall ExperienceTraci was so wonderful and sweet! She helped us get in our unit super last minute and made sure we had all the supplies we needed. She totally set us up for success and we couldn’t be more grateful!
MIKE M. | Overall ExperienceHuge improvement in the last few months.
Gwen M. | Overall ExperienceThe customer service is excellent at this location. Tracie runs a tip too establishment and your company is lucky to have her A++++
robert m. | Overall ExperienceI’m uncertain if U-haul locations are independently owned. Nevertheless, this location is Top Notch. Management and staff is friendly and Professional. They are always ready to meet the customer’s needs. Thank you U-Haul.
Stacey T. | Overall ExperienceCustomer service is excellent and the Hawaiian guy working there is an excellent guy asking if I needed any help at all. Very understanding about the situation I’m in. Thank you!
Thomas U. | First ImpressionsTraci and her staff was very pleasant to work with and innovative in solving problems created by the national reservation system. I will recommend them to all I know. Cheers, Karl
KARL P. | First ImpressionsOnline process was excellent. I received emails regarding access codes and times the facility was open. Then, got to the site with a friend to download a trailer full of belongings and the building and storage room I was assigned was not accessible when I arrived at 7:30 pm. The emails I received showed 24 hours access and another from 5 am to 10 pm. But, the building sign showed 7 am to 7 pm. I was frustrated that I couldn’t get after hour assistance as well. I had to take additional time off from work to download everything without assistance the next day. I do appreciate the young lady at the counter the next day however, she listened to my concerns and helped me extend the rental trailer that was due in that day and even got me a storage unit switched over to the building that was accessible to me after 7 pm. This really turned a difficult situation into a good outcome and showed me their customer service commitment. I am a person that expects businesses to practice what they preach in all aspects and will communicate any discrepancies to the highest levels of management. But, I will also give a positive response to good customer service assistance when It’s done. So, I personally want to thank this team at the front rental counter for the excellent experience after my frustration with the initial online and on-site move. Thank you for taking care of this once frustrated customer.
Lloyd L. | Online Move InTraci the manager is very professional, very courteous! Even when she is slammed busy she always greets with a smile. I come back to this facility because of the professional treatment. 5 Stars BIG ONES! She is an asset to your company!!
Richard L. | First ImpressionsThe only thing I would have appreciated was an elevator or some type of lift to the second floor.
MARY C. | Overall ExperienceGreat job guys keep it up 👍🏼
Aaron T. | Overall ExperienceExceptionally clean and secure.
RICHARD D. | Overall ExperienceStaff were very kind and personable; however, the second floor of the storage facility is not ADA-accessible (there is no elevator, only stairs) and the only available storage unit in the size I needed was on the second floor. Because of mobility issues and lack of ADA access, it will take me multiple days to finish unloading my items into my unit. In addition, to unload or load items into/from the units you have to enter through the main store entrance and have staff accompany you to unlock side doors that access a narrow alley outside. Otherwise you’re forced to cart them through the main store area, which is difficult to maneuver a dolly or flat cart through, and through multiple card-keyed doors that you must register and unlock each time. To access the alley you must go in the main store and request that staff accompany you to unlock the outside access doors in an alley then walk back out to the front to drive your vehicle around to the alley. The alley is barely wide enough to accommodate a parked vehicle while allowing any others to pass yet it is the only exit for all vehicles being used to access the storage unit areas. Five stars for the employees (and it’s not their fault the building was built the way it was), one star for accessibility difficulties. Giving it an overall rating of “below average” as all other storage facilities I’ve ever been to are ADA-accessible and do not suffer from the complex vehicle access challenges this one has. I would have chosen a different facility but my U-pod is being shipped to and stored at this one and once it arrives I plan to the items from my storage unit into it. I didn’t want to be juggling storage at two different businesses.
JillMarie S. | First ImpressionsAwesome people, helpful and quick service.
Kenneth C. | First ImpressionsTheonlyissueispayingfortheirserviceitshouldbehalfpaycashandhalfoncreditcardpaywentnotallcashpaymentorallcreditcardpaymentitwasandstillisaissueandtheywerehavingissueswiththerecomputerprogramneedscleaningupwenttoslowneedstechnicalsupportneedsupdatedlosingcustomerscauseofcnmputerwaittime
Jodie A. | First ImpressionsKimberly is a wonderful sweet lady and was very helpful and saved my day with her wonderful customer service.
Zachry R. | First ImpressionsInternational self storage on c str and international in Anchorage I feel the ones running it is who is trying to break in. It happened during day not at night they claimed Our stuff was safe but I wasn't taking chances. I got a unit at unhaul right away. Be warned it is not worth going any place else. Besides u-haul offers insurance. That alone is worth it to me. The woman who helped us was super awesome and showed us how to gain access and gave us a map. She totally rocks!!!!!!!!(
JASON S. | First ImpressionsThe trucks were always parked in the way if you have a vehicle bigger than a car. Poor access due to parking truck in the way of customer traffic
mark r. | Overall ExperienceA
RICHARD D. | First ImpressionsVery helpful!
Owen M. | First ImpressionsThe female at the counter was exceptional. She was courteous, helpful and professional! We appreciated her professionalism and service!!
Jennifer H. | First ImpressionsStorage experience was excellent. I appreciated the security protocols, and especially the climate and humidity controls since I stored art works as well as photos. I would encourage management to add desk personnel during hours of high customers numbers to reduce the line wait time. Overall, I will gladly return to U-Haul for self-storage and vehicle rental and enthusiastically recommend it to family and friends. Hi, Steve! Carrie
Carrie B J. | Overall ExperienceStaff were patient and kind going above and beyond to help me after a family emergency. Thank you.
Rebecca W. | First ImpressionsI moved out properly and I was still charged rent the next month and even a late fee. I called this location and was never able to get a hold of anyone, and would have to wait literally hours on the general customer service line. It took three calls to the customer service line to resolve the issue--lors of wasted time.
Andrew T. | Overall ExperienceCustomer service lacks. I needed help when I arrived. The person expected me to know what to do with my code. Then my code didn’t work so I was told to come back the next day if though I truck load of things. They could have opened the door and let me unload but didn’t.
Christie W. | Online Move InCode was wrong. I had to go in. Girl at the counter said my code would work. It did not. Came back a 2nd time and the code still did not work. I was then informed that access to storage on my side is only until 7 pm? I still don't know if that's true but the fact that there is confusion about whether or not I can get to my unit at the quote AND EMAILED time 5am to 10pm pisses me off. I will not be getting a 2nd month and I will move my business elsewhere. My code did not work so the girl gave me a new code. That one worked, but it should never have even been an issue. Get your crap together uhaul.
Robert S. | Online Move InHi so I reserve a storage where I have an access for 24 hours and when I got there they didnt even know I had a storage unit reserved and on top of that i thought when u sign up reserve we get free automatic pad locks? I have to pay for the lock waited and greeted with unpleasant attitude but thats fine because it seems like the guy was having a bad day and hard day. So i was wondering if The one i signed up and reserved to have an access for 24hours is available because thats why i rented the uhaul so I can go back and fort. And I didn’t have the chance to look at my reservation space? So i would like to talk to the branch manager or the owner of the company because, likewise I had a long day but i dont be bringing that to work so If you have a chance my number is (907) 744-4292.. please give that or have the manager, owner call me. Thank you
Nhel A. | First ImpressionsThe staff & facility was great. The wait line was long. I wouldn’t recommend the storage for an upstairs unit since there is no elevator.
MARY C. | First ImpressionsThe representative I originally began the application with forgot to add 24/7 access, but the manager was able to fix it--even very late into the evening.
Andrew T. | Online Move InStore forgot to set my access to 24/7, but manager resolved.
Andrew T. | First ImpressionsThe only issue I had was having to put in access code to one side before I could use the access code machine that my building had across from eachother. Also, there was no lighting in unit, being it winter in AK most months out of the year' it was inconvenient.
Valerie J. | First ImpressionsRay was God Sent. I’ve been to this U-Haul location a few times and Ray has always been Professional, kind, and expeditious. I almost gave away and vintage bicycle due to a move and lack of space when Ray asked, do you need a rental unit? We recently had a bunch come available. His question was the answer I needed in the Fog of the stress of my Move. Thank you Ray for always being at your Best.
Stacey T. | First ImpressionsThe young man working the front desk lacks in customer service skills. I feel that he is not knowledgeable about the storage options and he did not provide clarity about location of the unit we rented and did not mention that uhaul had their own locks on the unit. The person that answered the phone when we realized we could not access the unit due to being locked, was very helpful and had someone come unlock the unit for us very quickly. Overall the Uhaul experience was great, with the exception of the young man at the desk, he may need more training on how to interact with customers. Thank you!
Jose M. | First ImpressionsIf you want a square to put your belongings in, Uhaul has expensive rooms for that. If you want to wait forever in line, Uhaul knows how to waste your time. If you wanted to be offended, Uhaul hires the best customer service people for that. I’ll tell you, if I am providing you a good amount of money for a weak service, and your employees give me any attitude (hateful female I have encountered twice), or do not make me feel valued as a customer; I will create accounts around the web and make this review noticed. You want to waste my time, charge my card and hold my money, and then when I call to speak with the General Manager, Steve Womack doesn’t answer. What a disgrace to the Uhaul community. It is difficult to mess up a franchise, where all you have to do is support the business model and keep happy customers.
justin b. | Overall ExperienceCade was especially helpful!
Kristen U. | Overall ExperienceUnsanitary, very uncomfortable and not well-maintained. The least favorite business location I’ve ever been to.
victoria p. | First ImpressionsMy experience with Uhaul storage was perfect until the day I moved out. I had reserved a 10' truck to move out my belongings on the last day of my billing cycle. The reservation was for a return trip with a base cost of $19.99. When I arrived to pick up the truck, I was told by the Asst. Mgr there were no 10' trucks to rent, that Uhaul had overbooked. I was then told there was a 10' truck but it was only for one ways and it would be $118 and I'd have to drop it off at another Uhaul location. I was not going to pay $100 more for a truck especially b/c this was not my fault. Nor did I have the time to drop the truck off on the other side of town. I instead started unloading my storage with my car but because the location closes at 7 I had to return the next day to finish. The Asst Mngr said I wouldn't be charged for the next month since I was now on day 1 of the next billing cycle, but I was charged and had to speak with a Uhaul rep (Raymond - who was excellent!) about reversing the charges. I had to take off the 1/2 half of this day from work in order to empty the storage unit as well. Lastly, when I asked about the $50 guarantee that's posted on your wall behind the counter, I was told my reservation didn't qualify because of the overbooking. This makes no sense. I made a reservation - the reservation was not fulfilled. It caused me all sorts of trouble, but the guarantee isn't valid because you overbooked? I have worked as a Logisitics Manager the past decade and have both used Uhaul for personal moves as well as for work related moves. I'll be hesitant to put myself in the same position with the company going forward and will be looking at other options.
Jeff F. | Overall ExperienceGreat staff. I appreciate the kindness and taking the time that answer my many questions. Thank you from a very satisfied customer.
Hilary T. | Overall Experiencethe front desk lady was extremely helpful and friendly.
peter y. | First ImpressionsI have good good experience with those who have good customer services. Had hard time with one male person two years ago. After that had good experiences since, as long as I keep in contact with them.
Teresa C. | First ImpressionsYour place is great and your employees are a wonderful asset to your company!!!!
KRISTINE D. | Overall ExperienceCustomer Service, Raymond P , was Great! He was professional, friendly and personal. Raymond found what I needed and explained. He is an asset employee to your business at Uhaul!
KRISTINE D. | First ImpressionsGreat service.
Joshua E. | First ImpressionsWas only one nice employee the entire time I had my storage unit there. Everyone else was rude and unpleasant I had move out because of customer service conflicts.
Brenton J. | Overall ExperienceNo problems with facility or faculty. It would be nice if 'storage' was open 24/7.
DENNIS D. | Overall ExperienceThe first month was free, it was climate controlled, and great size for what I needed. Thank you for being in a good place for me!
carrol a. | Overall ExperienceReally good service. I always use uhaul
Emmanuel M. | First ImpressionsMake the storages accessible at all hours.
Mary B. | First ImpressionsThey were very friendly and helpful.
Michelle E. | First ImpressionsThe girl at the counter was patient and very knowledgeable about all products and services. Very efficient and tried to go as quickly as she could, servicing the long line by herself.
melissa s. | First ImpressionsThe U-Haul enployees are absolutely amazing! They are empathetic, understanding and so helpful! My items are 100% safe and secure here. I'll definitely continue to use the services at U-Haul again!
Shaienne L. | Overall ExperienceVery nice, clean facility and a very helpful staff. I have used storage facilities in several states and locations over the years and this is the best I have ever seen.
Daniel B. | Overall ExperienceThe storage unit grounds were a little tight to maneuver around. I’m sure a box truck wouldn’t have fit at my unit. The key card access didn’t work at first and had to be checked in manually.
Rodger J. | First ImpressionsExcellent customer service
brooke s. | First ImpressionsWhen I signed up I had 24 hour access but wasn’t able to get inside I was also supposed to be set up on auto pay which never happened until I was charged a late fee. For $200 a month not worth it
Kelsey L. | Overall ExperienceWonderful customer service and help made this so easy
Anthony C. | First ImpressionsNot everything was 100% poor, but hey, I can't fit a full description into 200 characters so the rating went down as I filled this out.
Clinton J. | First ImpressionsEverything went great.. I hired some two guys to help with the move. The only negative is U-haul is a very busy place,,long line to get anything done!
carrol a. | First ImpressionsPast couple of months the doors opened by detecting my truck. Keypad NEVER used to access bldg. Unit was not individually monitored as stated, which is false advertising. Moved to a SECURE location.
Christie L. | Overall Experiencenew to Anchorage ,thanks to everyone
Jamed T. | First ImpressionsGreat place and staff was always understanding
Troy G. | Overall ExperienceVery poor customer service. Often the wait times were very long as well. I was going to write more in depth, but you have a character limit setup, which doesn’t really convey to me thatyouactuallycare
andrew r. | Overall ExperienceGreat all around
Brooklyn T. | Overall ExperienceStaff was quick to help resolve issues
JUSTIN D. | Overall ExperienceThank you for your service!
daniel c. | Overall ExperienceI have no complaints. My stuff was in this storage for about 2 years. I’m glad to have it all back now. The staff was always great and the facility always clean.
Tiffany D. | Overall ExperienceVery pleased with the service I received. Will definitely recommend and use them again. Thank you!
Margie M. | First Impressions🤪🤔😬🤐
Scott k. | Overall ExperienceThe facility was clean and the service was excellent.
Valerie r. | Overall ExperienceThank you
LARRY H. | Overall ExperienceTerrible access hours, rude staff, slippery floors, they sell the wrong locks. Never storing with Uhaul ever again. Will be sharing my experience with anyone interested in storage or moving.
Ryan R. | Overall ExperienceThe employee who helped us was phenomenal. I felt like he went above and beyond to explain what was available and we appreciated the time he took to show us a plethora of different size storage unit.
Frances R. | First ImpressionsQuick friendly service.
Judith F. | Overall ExperienceGreat staff thank you guys for everything
Glenn K. | First ImpressionsOther than me booking a truck from you twice and then you not having one, I found you guys very pleasant.
Kimbra M. | Overall ExperienceThe line at the customer service counter was long with only one person working the counter and several employees standing around talking. Most employees were rather abrupt and not very helpful.
Kerry T. | First ImpressionsGreat experience
Mark N. | Overall ExperienceN/A
William M. | Overall ExperienceEverything from start to finish of move was great. Such a nice economical alternative to moving! Thank you!
SUZANNE W. | Overall ExperienceGreat customer service with a very competent staff. Had to work multiple rental issues (truck, trailer and storage unit) from 2400 miles away. I will definitely do business here again!
William M. | ReservationOur experience with this U-Haul facility was frustrating. Our U Box was not ready when we arrived to pick it up, and the staff in the facility was not prepared to help us in a timely manner.
Ann A. | Overall ExperienceNice place. Done with my remodel. Will use again if needed
teresa c. | Overall ExperienceEmployees are very difficult. More training on the building would be a plus.
SHENAE F. | Overall ExperienceMy only complaint is that I moved out 4 days into the next month and they still charged me for the whole month. So now they can rent it out again and have double rent paid. Unethical practice
Lisa L. | Overall ExperienceNone
ROGER C. | Overall ExperienceGreat place and good rates
David R. | Overall ExperienceVery professional staff- thank you for your help!
Stacey B. | Overall ExperienceDefinitely happy with the storage unit and the service. Especially when I didn’t lock up our unit correctly and they made sure it was secure for us until we came back the next time.
sarah f. | ReservationThe staff was very helpful and when we encountered a problem they really tried to go above and beyond to solve it for me. I appreciate the customer service!
Holly L. | Overall ExperienceBest U-Haul I have worked with.
Suzanne G. | Overall ExperienceThe outside door 1008 would never close we properly. The ledge going outside was so damaged that every load on a cart in or out dumped my stuff. It was incredibly frustrating.
tamara g. | Overall ExperienceKimberly at 4751 Old Seward Hwy Anchorage, AK 99503 Is the best customer service professional I have ever worked with! Thank you Uhaul for everything!
Lucas H. | Overall ExperienceVery good service
albert j. | Overall Experience