Customer did not leave a comment.JOHNATHAN H.
Customer Reviews for U-Haul Moving & Storage of Apache Station
Tempe, AZ 85281
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Stanley W.
Efficient, friendly service. Thank you.Eva Z.
Customer service agent was very helpfulPAUL G.
Customer did not leave a comment.Samantha R.
The man who helped us around 11:30am on Sunday May 9th was awesome. The online drop off process was fine except for we were confused as to whether we were supposed to park in an actual parking spot or in the equipment return line. Clearer instructions on that would be helpful in the future.RYAN H.
Staff both at pick up and drop off provided a remarkable experience.ROY P.
Customer did not leave a comment.Erik T.
More staff to help speed up pick up and drop off. It gets hot during the day here so wasted time in lines is irritating.TONY M.
Customer did not leave a comment.Jacob Z.
U-Haul Family member the truck was a little below U-Haul standard there was a gap in the drivers door, the latch on the rear and the mirrors we very difficult to get in the right place and a few other small things ... but I got it at the last minute on an in town and I am very greatly appreciative â¤ï¸ Picking it up was quick and easy the clerk that helped up was great ðŸ‘ðŸ»ðŸ‘ðŸ»JILL C.
Customer did not leave a comment.Clint A.
Great service!James M.
Customer did not leave a comment.JASON G.
The location was good, customer service was great. However the truck I was reserved was a pile of crap. It was banged up on all sides, has an exhaust leak, a lot of play in the steering wheel, and the passenger doors insulation is look or missing because I could hear air and traffic inside the cab with the windows closed.RYAN S.
Spent 15 minutes trying to check in via mobile check in. No response from a representative and no approval. Went in to see if we could just check in, in person. Stood there for 15 minutes. No associate. Had to go hunt down an associate who proceeded to act like I was bothering him by asking him to help me check in, and met me inside. He proceeded to tell me i had no reservation and me being extremely irritated and frustrsted i said thats funny because I have a reservation number. I was told if i was going to be rude he was going to ask me to leave. My husband had to step in to complete the check in. All in all i cannot say I ever would want to return to this location after this extremely poor experience. I understand the associates have other things to do than be inside but customers should not have to hunt someone down to get help.JEREMY G.
Nothing it was greatAnthony M.
Customer did not leave a comment.Dean B.
Customer did not leave a comment.Maria M.
I have already emailed U Haul corporate but have not had a response back. I had several issues with the truck and also on the gas return policy. When I mentioned this at drop off i was told they do not answer those questions and I should reach out to corporate.Thomas K.
He completely forgot that I rented a dolly and it wasn't in there when I went to move but too late to come back to the store.MONTANA L.
Customer did not leave a comment.STEVEN H.
Customer did not leave a comment.RENISHA W.
Customer did not leave a comment.Juan A.
I was called and they tried to switch me to an intown rental where I have to return it. I said no. They changed it anyways. Not impressed. Actually very mad because I had to drive it all the way back to tempe. Yall can't just make the change without people consent. It is not our fault you are bad at scheduling. When I pay for a one way trip I want my one way trip.Jackson M.
Might be nice not to have to wait 45-60 minutes to check in equipment when returning. Took so long I did self checkin and dropped the keys in the box at 1pm in the afternoon.ROBERT F.
The owner operator on broadway that I initially worked with is racist. The people at this facility were great.EDWIN Y.
Customer did not leave a comment.LOUISE L.
Just keep doing the jobCOREY W.
Customer did not leave a comment.STEVE F.
Make sure the wheels don't come offCHANCE M.
Customer did not leave a comment.Malik M.
Customer did not leave a comment.darrell C.
The truck was clean, but it seems to be in dire need of a wheel alignment; there was way too much play in the wheel. I was so concerned about an accident. I don't understand how this truck could be rented out, it clearly is a safety issue. I recently rented a 26 footer and the drive was great! I'm an experienced driver, even drove semis back in the days, but that 20 footer has issues that need to be addressed asap! The transmission even seemed to have had an issue; took way too long to shift gears. I really like the guy who works there, which is one of the reasons I rent from this location, he is professional and courteous.TERRY P.
Customer did not leave a comment.KATHY R.
The Sales Rep was extremely rude to me this morning. Huffed and puffed as if I was bothering him when I came in for an appointment. After paying, he handed me the keys and told me â€œpick whatever truckâ€. Didn't inspect the truck with me nor pull the truck up. Very poor customer serviceâ€” although I live across the street I will never come to this location again.Kasino R.
Customer did not leave a comment.ALAN R.
Customer did not leave a comment.DAVID W.
Customer did not leave a comment.Keifer D.
The truck was dirty and not clean, and radio not working, there as a bad tire which had this truck to drive out of line. This was the worst services ever. Never will rent again from this location.Anita P.
There was no one on site when I arrived during operating hours. Door was unlocked and there was no information regarding the absence of any employee. Agent showed up about 5-10 minutes after I arrived. Transaction went well although the agent was neither friendly nor unfriendly. Matter of fact although he did inform me that the rental rate was the same for 4 hours or 24 hours. Trailer hookup was quick and efficient and he made sure my break lights and turn signals were operational. Drop off was efficient as well. Overall not a pleasant experience.Gerald C.
Customer did not leave a comment.WADELL B.
Customer did not leave a comment.NICHOLLE F.
First trailer had a low tire and the employee swapped me to another trailer immediately as to prevent any issues during my use. I appreciated that very much.Kevin C.
Customer did not leave a comment.ARNOL G.
Equipment was trustworthy and the service was great on both ends.Paul W.
Customer did not leave a comment.MONIQUE V.
I found person there quite unfriendly and tart. Unfortunately, my car battery was sitting on a strap and my car wouldn't start. It seemed as though this was an inconvenience this man did not want to handle. Perhaps he was having a bad day. His cool lack of concern was somewhat disturbing. I noticed it with other customers too. If this had been my starting point and his attitude I may have thought twice about using UHAUL. Otherwise the truck and auto transport were great!! Thank youDENISELEE T.
Customer did not leave a comment.Crystal V.
Customer did not leave a comment.Bonnie F.
Customer did not leave a comment.JOE M.
Customer did not leave a comment.DANIEL M.
Customer did not leave a comment.Dean B.
Customer did not leave a comment.Yolanda G.
Nothing that you don't already do! What a stress-free experience. Beautiful vehicle, observed it being sanitized, and the ride was great. We moved to California with great ease! Thank you so much!Antoinette M.
Customer did not leave a comment.michael C.
Customer did not leave a comment.GARY F.
The self drop off didn't work. This is the second time I have dropped a van after hours and I was unable to complete the self drop off. I will likely be charged an additional $20 due to this. The website said it could not find my location and followed directions making sure my â€œshare locationâ€ was turned on. Other than that , this location is great!WILLIAM C.
My rental was supposed to be at one location and was not. They sent me to another location, and then they did not have my truck. I had to go to a 3rd location for my rental truck. This is unacceptable, and on top of that the people who worked at your locations were extremely rude.STEPHANIE S.
Customer did not leave a comment.ELAINE K.
Customer did not leave a comment.RACHEL T.
Friendly, fast serviceEva Z.
As a first time online order, I was not clear how to proceed with the dash board. I received a call that the pick up location hÃ d to be moved 3.5 miles away due to availability from what the online information noted. I received a phone call and a text with the updated location, but my online control panel (dashboard) still notated the old location. The dashboard was not able to complete the picck up due to being out of distance for the vehicle. I had to go inside the office to have it changed. Also, I used the vehicle for one extra day, and was not able to locate, in the dashboard, where to extend it by a day. I had to call in to request to have it done on the phone. The site was not intuitive as to where to go to extend without calling. No big deals just something to work on.Anthony K.
Customer did not leave a comment.CHRISTOPHER T.
Customer did not leave a comment.TYEISHA S.
Customer did not leave a comment.STEVEN H.
Great customer serviceCarla B.
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.TOBY H.
I was towing a Ford Ranger. Barely fit on trailer. Wheels rubbed the inside edge of trailer rails. Which made it wobble excessively. Straps to secure tires did not fit! I had to purchase some cargo straps to secure the vehicle to the trailer. Associate was very helpful. Equipment clean and well maintained, I said no because the straps did not fit.LESTER M.
Customer did not leave a comment.Karey J.
Customer did not leave a comment.James C.
Customer did not leave a comment.Latrice P.
Location didn't have all equipment we reserved Truck cab was dirty Overall everything was fine and worked for what we needed but was frustrating getting it all sorted. The location is also still pending my original authorized credit card amount even though I've already paid the full amount due and that transaction has settled.Dylan D.
Customer did not leave a comment.MICHAEL W.
The employee was nice and helpfulDARWIN K.
No issue.Charles H.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.Brady C.
Customer did not leave a comment.Chyrlynn C.
There's only one employee working this location. He is very busy and has other customers to attend to. The wait time to get any assistance took longer than expected.Victoria T.
Train you new people a little better the gal I talked to from the reservation center kept trying to put me in a truck instead of the trailer I wanted then she sent me to a center that was 20 minutes away instead of the one I picked up the trailer at, the fella at the rental center handled the reservation mistake and got me on the road quickly.! But all is good this is the 3rd trailer I rented in over a month and no other problems!THOMAS C.
Customer did not leave a comment.Daniel C.
Customer service from all the staff was excellent.Melodie W.
Treat people fairly!Demetrice H.
I was charged $284.63 (including a $100 hold) then later charges $251.47. Why? I only rented a 20' van and returned it in less the. 24 hours. Nobody is answering the 1800 number!!!NICOLE D.
Marcus did a god job / Courteous and eficentTHOMAS F.
Should get rid of the old red trailer...should not rent it anymore...while there were other trailers available in the same size I got the oldest/hideous not worth the name UHaul!STELIAN B.
Yesterday we rented a 26' Uhaul, me thinking evertime a uhaul is used it is cleaned out! Well this one wasn't, there was oil or engine fluid SPILT and I BUSTED MY ASS AND FELL IN THE BACK OF THE U-HAUL!!!! Why wasn't this cleaned up before I rented it out and for my safety? You guys failed and this all could have been prevented if someone in your end did their job and did a walk through, but no, now I have this huge bruise on my butt/leg and can barely walk. I had to stop and clean this mess up, which wasn't even my mess!!!! Who do I need to get in contact with to get this situation handled!?MATTHEW H.
Unsullied trucks ride rough and hard to steer.PATRICIA J.
Customer did not leave a comment.DAVID B.
Best U-Haul store around. Great customer service over there, will be back for all my future moves.Marcus E.
The online system charged me $10 for gas. When I returned it to the mark it indicated before I left.AMBAR R.
I suppose I should have asked, but I have never really driven a large truck and it would of been helpful having them go over the various features such as how to drive on steep grades, shifting to lower gears, etc. None of this was gone over, and there's no manual in the truck and your website/app info isn't very helpful with specifics to the truck I was in.Alexander T.
Customer did not leave a comment.Gloria F.
Customer did not leave a comment.Ileah S.
Never received a checkout email. Checked my credit card and saw that it had finalized. But NEVER found any email related to my checkin.Paul M.
Marcus was very, very helpful and easy to deal with.JOHN FRANK C.
Customer did not leave a comment.Barbara A.
Customer did not leave a comment.RICHARD C.
Staff was very helpfulADAM L. | Overall Experience
The manager was extremely helpful with my ubox.YuChan K. | Overall Experience
A great and easy experience that helped make my move go as smoothly as possibleErica W. | Overall Experience
Even after 'moving out' they stole money from my bank every month so I had to spend hours on the phone each month to get them to return my money. MAKE SURE THEY CANCEL CC AUTO PAY WHEN YOU MOVE OUT.TROY N. | Overall Experience
You loaded the u-box on the trailer backwards. My movers could only partially open the door because of the hitch 👎 Then they fraudulently charged my debit card. 😡Karyn H. | Overall Experience
Additional Services at this Location
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Our cargo and utility trailers start at $14.95!
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