Great place to rent from. Customer service is great!LARRY B.
Customer Reviews for U-Haul Moving & Storage of Arlington
Arlington, TX 76012
(near Bowen and Division)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.CHRISTOPHER C.
Nothing....it was excellent. This is my third time to rent a UHaul with a year. All great experiences!CRYSTAL K.
I think y’all could stay on top more if someone pays a unit was locked out u should automatically go remove the lock after acceptance of paymentangela h. | Overall Experience
I was glad they had truck and not far from my houseangelina W.
More check in associate behind the counter.FRANCISCO R.
The customer service was horrible and I could not get help to remove my car that was stuck on the tow: I was in tears for over an hour and the helpline made it worse: they repeatedly asked me the same questions in a cycle of frustration. This is horrible PR.William S.
Customer did not leave a comment.MICAH S.
Customer did not leave a comment.Derek L.
Customer did not leave a comment.david l C.
Aaron was great in getting me set up with a storage unit and accepting my trailer thanks!DONALD ABBOTT D.
Customer did not leave a comment.ROBY O.
No improvements needed. The manager of the facility handled my order and he was helpful and great. Very nice guy and I'd rent here again vs. going anywhere else.John G.
Customer did not leave a comment.Donald G.
Customer did not leave a comment.veronica T.
Do not charge someone a wrong amount!!Brianna S.
Customer did not leave a comment.Sara C.
Customer did not leave a comment.Edyth P.
Truck reeked like marijuana and had something that was making me nauseous ( a odor . chemical in nature) returned truck early and was kinda dismissed by staff. Could not complete my furniture pickups. Costing me more $$ due to having to reschedule.ANTHONY C.
Customer did not leave a comment.JOSE R.
the representative in that location is amazing. She new her job she was very efficient. five star service.MARCY A.
Vehicle was clean, had some braking issue, not sure if it's brake issues. And also the roof was leaking, most of my stuffs was wet.AAKRITI P.
This is a very good location and my preferred pickup site. My problem with the rental was that the website wouldn't allow me to enter my preferred drop off location. When I called multiple times to resolve this issue, I had a long wait to get an agent and then I kept getting disconnected when they put me on hold or disconnected as the agent answered.WOLFGANG T.
Customer did not leave a comment.Sollymary V. | First Impressions
The staff was extremely accommodating even with a late booking right before close. She went above and beyond to help me expeditiously in renting this truck with a friendly and welcoming attitude. She was an exemplary employee that should make any employer proud!ANGELA M.
Customer did not leave a comment.CODY-KEITH H.
I can't say enough about this location. Everyone there was fantastic... The young woman who works the front, the Manager and all employees that I encountered were over the top helpful and welcoming. I've had a unit there for 4 years, I've rented a few trucks there and this staff is THE BEST! With out a doubt, I will continue to use Uhaul.preston m. | Overall Experience
Customer did not leave a comment.Jason G.
Not happy for the cost and I put my gas back in over the true level my truck had I got charged...extra no fair I use to work at enterprise I have also used more then one uhaul in my life.......so stop cheating us!MARGARET B.
Customer did not leave a comment.KATELYNN G. | Overall Experience
Customer did not leave a comment.JESUS C.
It seemed they were short handed and no one ever came out to the truck. We finally had to go in, but they were real nice and helpful.CAROL T.
I moved out March 30th yall input the wrong date also I let yall know way ahead of timequishonda b. | Overall Experience
Customer did not leave a comment.Brent W.
A great place to do business.ROGER W.
The person behind the counter clicked her fingernails the entire time. The guy I brought to unload the truck said she seemed to have a bad attitude. I asked about storage prices she said all she had was $109.00 per month. A manager came in and said I get the first month free and I only had to pay taxes. He was surprised she didn't mention it to me. I like U Haul. Have used them for a long period of time.Kim A.
Have a easy clearly visible phone number to call 24 hours for questions. As I got to my location I was instructed to call this number to find a u-haul center to drop the truck at. All the numbers I tryed did not work after work hours or on Sunday.FRANCISCO R.
ya'll have always taken care of me, thank you for being there when i need you and your equeptment.David B.
Everything was professional and respectful. All employees listened to my needs and worked to help me have a good exportable .BILLY Y.
Customer did not leave a comment.REBA B. | Overall Experience
Customer did not leave a comment.Salandi P.
Customer did not leave a comment.katherine m. | First Impressions
Fast and friendly service at pickup and return.Carol T.
Customer did not leave a comment.Dannella D. | First Impressions
Customer did not leave a comment.Bill Y.
Nothing...fast out, fast drop-off.Carlyle B.
Nothing you guys rock!!JAMEELA W.
Very nice and helpful young man. So easy to get in and out.LETICIA M.
Great customer serviceOLIVA M.
Customer did not leave a comment.VICTORIA R.
Customer did not leave a comment.SHELVANICE W.
Customer did not leave a comment.TRALEXUS M.
Customer did not leave a comment.David K.
When I first arrived to rent storage, they had me up the stairs in two different units. I was unhappy with that and asked for a new arrangement. They then got me a single unit on the ground floor. I was grateful for the change, though I didn't show it properly due to my frustrated annoyance at the time. I am pleased with the office's grace with a tired and grumpy customer. Thank you so much for the years I've stored my possessions with you. And thank you for not judging me after your first impression.Donna S. | Overall Experience
Associate Anesia Jefferson was very unprofessional, disrespectful, not willing to help and very loud. Yesterday was my very first time using Uhaul. I never rented a truck from Uhaul before. I checked in as instructed in the email and then went inside the store. Anesia Jefferson was absolutely the rudest associate I ever dealt with. She kept yelling at me very loud to check in. I told her more than one time that I already did. Then she kept yelling at me to back out of it so she could check in for me and I did. She still claimed that she was not able to help me. I asked for someone else to come help me. Associate Aaron came for few seconds and was able to show her what she needed to do. I asked associate Aaron for Anesia's name since I did not know it at that time and he said it very fast so I asked him if he could write it down for me, he refused. I asked for a manager but no one showed up except for few seconds. He came looked at me for not even 1 min, did not ask to help and went back to his office without saying a word. Very disappointed and will never recommend Uhaul especially at this location ever. I would like to get a follow up call.Hesham E.
Customer did not leave a comment.GARY W.
Customer did not leave a comment.KENNETH W.
Keep hiring friendly helpful staff! This is an very well run location!Carol R.
Very professional, friendly customer service.Debra L S.
The staff who helped me the black female was awesome and so professional.Lydia J. | First Impressions
The lady that called me about the drop off was extremely rude. I was told to drop the car off at any time on Sunday. The lady that called even charged me an extra day of having the uhaul. Awful experience.Nemuel O.
Customer did not leave a comment.James L. | Overall Experience
Just keep up the fine job you're doing!RICHARD D.
Staff was fantastic. Every person I encountered was courteous and helpful. I've rented at least 4 times and had very positive interactions each time. Great Job!CHARLES F.
Very Friendly People working there, they got my respectFuad M.
Very good customer service. I left my credit card in the van and they called me to pick it up!!TAMMERA B.
Customer did not leave a comment.Hollie S.
Customer did not leave a comment.ANDRE A.
Customer did not leave a comment.RYAN ERIC P.
Very simple process for return of vehicle.Marc I.
Very nice and professional staff.Michael P.
Customer did not leave a comment.Raymond S.
Customer did not leave a comment.ANGEL Z.
Customer did not leave a comment.JOSE T.
Everything was fine.roger W.
After picking up the truck I noticed that the drive side front tire looked low. Only 76 psi. Should have had 90 psi. Tires need to be checked before renting in my opinionStanley B.
Customer did not leave a comment.Jim T.
Customer did not leave a comment.Keith W.
Customer did not leave a comment.KATELYNN G. | First Impressions
Customer did not leave a comment.Abigail C.
Something needs to be done about the gas gauge, I put way to much in because it does not move up when you put it in. Said I needed to put in 1.5 gallon to get back to 1/2 from 3/8, but didn't want to leave the gas station under the half so ended up putting 5.5 gallons to get there only to see it jump up after leaving to 5/8. Try for yourself and see what happensJUSTIN J.
Customer did not leave a comment.Bianca B.
Customer did not leave a comment.David R.
Customer did not leave a comment.CRAIG S.
Horrible customer service used UHAUL at least 5 times and never been screwed over this bad before. Definitely will never use UHAUL again that's for sure.AARON TYLER G.
Customer did not leave a comment.Thomas F.
Customer did not leave a comment.Bianca B.
Customer did not leave a comment.NICHOLAS M.
Customer did not leave a comment.THOMAS J.
always helpful.DEBORAH K. | Overall Experience
It was great - no complaints.Morgan W.
Was very disappointed with the lack of equipment the truck said it came with when I looked it up online. No blankets, no straps, and no furniture dolly. Which I thought I can rent if needed, which I did. But no they don't have dollies for rent. I had to buy a furniture dolly! Luckily I carry straps in my vehicle and used my own strap and a blanket. When I first inquired about renting their smallest truck with a 10ft ramp, which is 15ft truck, they rang me up in a 17 footer. â€œNot what I asked forâ€ and paid $20 more for it. When I asked to make sure, the guy at the counter had already done the transaction. When asked to change it, he stated I'd have to wait for my Refund 3-5 business days, (and yes today was a Friday) and would need to run my card again if I wanted the smaller truck. Online it gives a list of the equipment already on the truck, yes you can add to that, but I was sourly disappointed with being up sell to a bigger truck and it having nothing for moving. Taking my moving needs elsewhere in the future!JOSHUA C.
Customer did not leave a comment.Helena C.
I don't know why the price varies each time I use the service. The same truck for possible equal distance, and different prices.Lydia O.
Customer did not leave a comment.IMAD K.
Customer did not leave a comment.FRANK M.
Customer did not leave a comment.James L. | First Impressions
Customer did not leave a comment.Jenny B.
Customer did not leave a comment.Russell R. | Overall Experience
Customer did not leave a comment.Daniel C.
You are ripping me off on fuel. I drove 11 miles. I put 2.5 gallons back into it to bring it to the correct mark. I have the copy of the fuel receipt from down the road from you. My semi gets 7 miles to the gallon. Your truck doubles or betters that.CODY C.
Customer did not leave a comment.Sarthak A.
The truck had a check engine light in technician checked it all was goodQuintin B.
Customer did not leave a comment.Tywaskia H.
Nothing I can think of.ANGELA R.
No hassle or fuss. They accomdated to any changes I had and made. I would use this facility againGRISEL D. | Overall Experience
thank you guys, it was a great experienceIngrid O.
Customer did not leave a comment.Glenn L.
Customer did not leave a comment.Larry L.
Customer did not leave a comment.jorge J.
Customer did not leave a comment.CHRISTOPHER L.
The were incredibly quick and efficient. The team was professional and helpful. Thank you!JOHN G.
Customer did not leave a comment.Miriam N.
Aaron Crooker is an exemplary professional and couldn't have been more helpful! Excellent customer service.Tim B. | First Impressions
Everything was clean and secure with easy access. Staff was very helpful with questions.Jeff R. | Overall Experience
Wonderful customer service! Clean. Organized. Friendly and very helpful staff!Daniel / Christine F. | Online Move In
Customer did not leave a comment.GRISEL D. | First Impressions
Customer did not leave a comment.Cynthia M. | First Impressions
thank youDaniel N. | First Impressions
That place is disgusting and they should be ashamed to even rent that out. Just tear down the whole storage and start over, include the staff.Alexis P. | Overall Experience
Customer did not leave a comment.DOUG R. | Overall Experience
Customer did not leave a comment.DOUG R. | First Impressions
The 1st month being free is so appealing but boy if you need a 2nd month the prices are outrageous. Paid for 24hour access but yet my unit was behind the locked gate and couldn’t access it after hours. Eventually I did get a clicker to open the gate but it was after I needed it. I attempted to move out of my unit multiple times but could not get anyone to answer the phone. Finally went up there again and got it handled. Love the moving trucks but do not like the storage experience I had.Brittany B. | Overall Experience
Customer did not leave a comment.Mary B. | Overall Experience
Customer did not leave a comment.Lisa W. | Online Move In
Had RV in storage for three months. Someone cut off catalytic converter. Advised management of theft and reaction was “that’s too bad.” No attempt was made to investigate matter, review security tapes, etc. Moved RV to more secure facility.Adrian M. | Overall Experience
Aaron and his team were wonderful! The process was quick and easy with no issues! We were in and out within a few mins.Bobadilla Linda V. | First Impressions
Customer did not leave a comment.Stephen M. | Overall Experience
Customer did not leave a comment.Ambyr F. | Overall Experience
Aaron was friendly and helpful and very easy to work with and facility was exceptionally clean!Gina F. | Overall Experience
DO NOT LEAVE YOUR ITEM HEREROSHANDA A. | Overall Experience
Not too fond of the prices.Latosha C. | Overall Experience
Customer did not leave a comment.SHEREKA J. | Overall Experience
Customer did not leave a comment.LACHANDRA M. | First Impressions
Customer did not leave a comment.Evelyn R. | Overall Experience
Customer did not leave a comment.Emily B. | Overall Experience
Overall I'm satisfied with everything except with what I paid for the truck rental. I think $130 was a bit much for a rental for a couple of hours. I know I won't be renting a truck if I have to move again. I can imagine how much it would come out to if out go to another State.Guadalupe G. | Overall Experience
storage facility was kept clean. moving carts were always available. Kept my items in storage for one year and never had a single issue. I would definitely store my items there again.Salvador P. | Overall Experience
Fast and convenientFranclean T. | First Impressions
Customer did not leave a comment.Bobbie T. | Overall Experience
Customer did not leave a comment.david m. | Overall Experience
My only complaint is the location doesn’t have an elevator or anything to help with moving up steps.Latosha C. | First Impressions
Customer did not leave a comment.amber W. | Overall Experience
Customer did not leave a comment.Cecilia G. | First Impressions
I feel I can trust leaving my vehicle safe at the uhaul place. thanks for being so cortious to me and taking hood care of my vehicle.Heriberto B. | First Impressions
Please call me 580-647-3888Valerie M. | First Impressions
Customer did not leave a comment.FRANK M. | Overall Experience
Customer did not leave a comment.kevin h. | First Impressions
Arron was very helpful and professional.Shawn K. | Overall Experience
Customer did not leave a comment.Sophia A. | First Impressions
Customer did not leave a comment.Robert H. | Overall Experience
This store manager was rude and unprofessional. He was rude and insensitive concerning our storage.Ariel H. | Overall Experience
Sales person was friendly and helpfulStephen M. | First Impressions
The lady at the counter was condescending.Margrita O. | Overall Experience
aJames W. | Overall Experience
Friendly and helpful staff. Great service!!!Jose B. | First Impressions
Amazing stafflatoya t. | Overall Experience
Aaron was great. He was very professional & courteous. He made my move in easy.Shawn K. | First Impressions
Great serviceMichael C. | Overall Experience
Great facility and staff!Craig W. | Overall Experience
we intended to only use the free month after our rental but felt secure and confident to leave our belonging in their care for as long as we needed. Thank you to the U-Haul Division street staff!candy k. | Overall Experience
No commentnancy h. | Overall Experience
Easy to do business with!billy w. | Overall Experience
I could never get anyone to ever answer the phone on several occasions when I had Questions. I had to physically go to facility to get things done. Very frustrating.brenda s. | Overall Experience
Good jobMichael W. | Overall Experience
This facility has a Mgr that speaks down to his customers. Bad attitude & general doesnt care about customers. I never moved my stuff in due to his attitude. never used the unit so I need a refund.LINDA M. | Overall Experience
Good customer serviceMichelle A. | First Impressions
Great service by the staffsherri m. | First Impressions
AAngel P. | Overall Experience
Unorganized, rude customer service, and horribly manageddanzel o. | Overall Experience
The manager there Aaron is extremely helpful in everyway possible, not only does he greet the customers he also assist in anyway he can, very friendly and hard working I've never seen him sitting.shirley w. | Overall Experience
I enjoyed the U-Haul so much and just love the people but somebody who used their cell phone while waiting that isn’t business at all , hope y’all understand what I mean . Enjoy with your business !walter s. | Overall Experience
It was the perfect experience for what I had to do. Moving is hard but these guys made it as easy as posssible.GREGORY P. | Overall Experience
Very friendly and helpful. The best service I ever had.Ninette F. | First Impressions
The young lady had a ugly attitudejacqueline m. | First Impressions
Great customer serviceShiela T. | First Impressions
Everything goodcrystal p. | Overall Experience
I found hypodermic needles around my storage unit when I was moving out. Place also looks run down compared to when I moved in.LIAM F. | Overall Experience
Rented storage unit. Told had to buy lock. Storage unit unavailable due to prev cust lock. Returned lock. No credit for lock on stmt. Dumb. Waste of my timePete H. | Overall Experience
They were very helpful. The people are very professional.Leah R. | First Impressions
Everyone was very friendly and helpful. Building was always clean and well maintained.Lesa B. | Overall Experience
I have had to leave my things in storage for a very long time. The facility and personnel at the 2315 W Division St location have always been top notch.NANCY P. | Overall Experience
Everybody was ok they lock me out of my storage room couldn't get in to put my things in storage I had to wait until the next day thank youAnn F N. | First Impressions
GOOD JOBNedra B. | First Impressions
Never had a complaint. Happy from start to end of stay.LEON W. | Overall Experience
Very professional ,knowledgeable about company informationLAFAYETTE D. | First Impressions
Awesome placeShannon L. | First Impressions
The manager and associate on duty were more than helpful and very friendly. They exceeded all expectations. I appreciated all of their help!CRYSTAL T. | First Impressions
Good service and friendly.mohammad k. | First Impressions
I had the chocks under all four wheels of my boat taken and when we told the office they did not seem to care.al B. | Overall Experience
Manager was rude. Demanded I move out within 2 hours and refused to refund my rent Claiming broke some unspecified rule about accessing my space at ight although I was paying extra for 24/7 access.Randy H. | Overall Experience
The ladies there were helpfyl and knowledgeablezina l. | First Impressions
Goodelliott g. | First Impressions
The employees were very helpful and polite! Great customer care.maritza f. | Overall Experience
Long storyTeresa W. | Overall Experience
Receptionist here is professional and helpfulLuan N. | First Impressions
Staff was really great , I had a liking problem and immediately they repair and gave me a refund , I really recommend that placemaria s. | Overall Experience
always find the staff excellent and above average in their willingness to get your needs solved and in a manner that gets your attention to detailphil w. | Overall Experience
Pal B. | First Impressions
Great experience. Good customer service.jacquelyn g. | Overall Experience
Was disappointed that some entrances to the facility were removedpaul a. | Overall Experience
Great customer service!STELLA R. | Overall Experience
The unit we reserved on Monday wasn’t available on Friday. Manager was unable to provide us with what we needed, unless we agreed to spend more money.Nathan B. | Reservation
the team members assisted in a great manner, made the experience easier than thought. Thank you uhaulJoseph T. | Reservation
Jeri, at the Arlington location was just so wonderful. I have not seen her for months and when I stop in to say hello she called me by my name. I thought that was great she remembered my name.carey m. | Overall Experience
The staff was very professional and courteous. I would recommended their service to friends.carolyn t. | Overall Experience
Looking forward to a long and mutually-benificial relationship. Very excited that we can store our motor home here without worrying about its safety.Rich S. | Overall Experience
Your facility was not only clean, and well maintained, it was SUPER CLEAN and WELL MAINTAINED! Staff was great, and I would recommend you folks to anyone. Best to all.Jack G. | Overall Experience
They were always very busty. Couldn’t get them on the phone over 5calls. Only real issue is I stored sensitive items in climate control. When by one day to add an item and the climate was broke.Steven S. | Overall Experience
Great place for your moving and storage needs in the Arlington, TX area!Donald S. | Overall Experience
Thanks for a friendly service.Laureano A. | Overall Experience
I was paying for a climate control unit and for at least 2 months it was over 100 degrees in there but I was still changed the full price.kathryn M. | Overall Experience
The manager Jeri Butler was very professional and courteous.Scott B. | Overall Experience
We weren't sure if we were going to store our motor coach here on a long-term basis, but after the incredible customer service we received from the staff here, this will be our permanent storage spotRich S. | Reservation
No area for trash. Had to take trash with me. Wanted to donate clothes, but was told I could not leave them without paying another month rent. Very unfriendly lady spoke harsh as she left the facilityBILLY C. | Overall Experience
Very helpful!Barbra P. | Overall Experience
Knowing storage was inside was even more comfortable & convenient.Benjamin R. | Overall Experience
Jerri, and her crew are all friendly, and efficient. I was treated very well by all the employees.jim c. | Overall Experience
The manager, Jeri, was extremely helpful throughout the whole process. I have used this facility for 3 years, and Jeri has always been cheerful, dilligent, and respectful during all of my visits.GUY W. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!