Customer did not leave a comment.
John StalnikCustomer Reviews for U-Haul Moving & Storage of Arrow Hart
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thanks to Daniel Fenohr who helped me numerous times throughout my rentals and storage. The rest of the crew I interacted with were great, as well.
MICAH GRIMES | Overall ExperienceI had my stuff here for over two years, very clean and well run facility. The staff is excellent, I’ve used their propane fill service, awesome. I used their trucks, their storage, off hours, middle of the day, at night…always safe and secure. We’ll managed place. Thanks.
Colin Mack | Overall ExperienceMy moving team, Midcoast Moving Solutions, did all the moving. Dan assisted them with the storage unit. I’ve yet to see the climate controlled unit. I know Midcoast Moving Solutions from Topsham do a lot of business at this facility and are very pleased with the management and maintenance.
Cheryl Spring | Online Move InHigh moisture in the building caused molding and mildew on a lot of my wooden items. Also random bird feathers were in my unit regularly. The few times I met the staff, Dan stood there and stared at me loading my items as if I was sealing them or living in the storage unit. Very odd interactions but at least the place was always lit and warm. The janitorial staff were always nice
Jordan Feero | Overall ExperienceThere was issues with the access to the building. The drive up to make the doors work wasn’t clear and there were no carts at the door nearest my unit so I had to park at the other end to have access to carts. Someone was there to help me get in and Otherwise everything was great.
Deborah Alexander | Online Move InWonderful helpful folks.
Heidi Casavant | Online Move InThe facility was super clean, modern, secure, and a pleasure to visit.
Linda Williams | Overall ExperienceGreat people and location!
Maynard Smith | Overall Experience.
Nicholas Rioux | First ImpressionsLack of staff meant an inordinate amount of time waiting. But once staff helped they were knowledgeable and apologetic about our long wait.
Cheryl` Page | First ImpressionsVery friendly and helpful.
Dawn Olges | First ImpressionsIt was the con of offering one month free rent then charging me for one way travel plus not reimbursed for days not used.
Nancy McGrath | Overall Experiencevery nice staff that was willing to answer questions.
Raul Saavedra | Overall ExperienceWonderful place and everyone is so kind and helpful. Thank you!!
Deborah Reale | Overall ExperienceThe staff was super kind and helpful. The process to get the unit and to vacate it was smooth. Overall, it was a positive experience I will repeat if I ever need a storage space again.
JOSEFINE GLAUDER | Overall ExperienceLove you guys
Christina Boyington | Overall ExperienceThe only thing I can say is that when we had those severe heat and humidity for a couple weeks it caused my furniture to sweat and it created white mold all over it. Staff was amazing and helpful and the units were extremely clean. Thank you!
Don Hilton | Overall ExperienceProfessional and personal!
kathy bedarel | First ImpressionsThe only things is maybe update the map of the building because my unit wasn’t on the map and I got lost several times trying to find it. But everything else was amazing.
Jesica Widner | Overall ExperienceMy only feedback is when I would be in my unit the motion lights didn’t stay on for too long. I’d have to head back out and wave my arms. Other than that a great experience!
brittany kenyon | Overall ExperienceVery happy with the service
Dougles curtis | First ImpressionsDerrick was very helpful, efficient and straightforward.
Kira Patterson | Overall ExperienceTHIS IS BY FAR THE NICEST U HAUL I HAVE USED. CLEAN EXTREMELY KIND STAFF & LOTS OF ROOM TO PARK INCLUDING LOADING INSIDE. THANK YOU JANET
janet cooley | Overall ExperienceSuper clean and safe facility and truest awesome customer service!
SALLY JOHNSTONE | Online Move InThe lady helping us was extremely helpful
Steve Goodall | First ImpressionsAll efforts were very much appreciated at this Arrow Hart office in Brunswick Maine. Thank you.
Valerie Upham | Overall ExperienceI haven't stored yet so I will have to com back to this question
Nova Neptune | Online Move InGreat facility!
Ray Vercoe | Overall ExperienceThe brakes weren’t the best for sure and the tranny was sluggish when it was loaded.
Lorena Rithman | First ImpressionsI made a reservation for May 1, 2023. I checked in on May 2 and learned that I had no reservation. Someone who change my reservation to April 30, so it was canceled before I even got there. There were no units available in the climate control area so I had to except an old truck body out in the yard to store my belongings and I am not very happy having been a previous customer. The manager Dan is overworked and understaffed, but tries very hard to keep the place afloat.
Dennis Taylor | First ImpressionsThis facility and it’s personal check all the boxes: clean, secure, and accessible. Much appreciated.
Neal Poston | First ImpressionsOver a 3-year period occupied 4 locations within the building and one outside. Found counter people very friendly and helpful, offering assistance when needed. Very satisfied with service in what could have been a challenging experience.
MARY ANN NAHF | Overall ExperienceVery clean and well managed facility.
ELAINE PERRY | Overall ExperienceDan was very helpful he made a difficult situation much less stressful than it could have been.
Julia Hughes | Overall ExperienceVery helpful employees and super easy processes
rusty pearson | First ImpressionsEverything was great and moving out was so easy as well.
Sage Neff | Overall ExperienceI highly recommend this facility for storage needs or rentals. Very convenient when moving in/out.
Julie Gilliam | Overall ExperienceExcellent experience. Nice facility. Well run. Thank you. I highly recommend this facility.- C T - Harpswell
Christopher Tupper | Overall ExperienceA wonderful moving and storage experience, thank you to the owners and staff for their hard work and expertise
Sarah Douglas | Overall ExperienceDaniel was amazing and very thorough!
Stacey Chenevert | First ImpressionsThe rental truck, that I rented to move my belongings to the storage unit and to my new apartment was horrendous. It seemed very unreliable. I had to turn the vehicle on and off several times
Austyn Chaney | First ImpressionsAs a former U-Haul employee, and sister to a current employee of 40+ yrs, it's nice to see that some quality and pride can remain in an ever challenging society/world. Mary Hynes
Mary Hynes | Overall ExperienceMy daughter rented a storage locker during her time at college. We were very happy with the facilities. They were secure, well lighted and safe. Additionally, she had the ability to access them at her convenience through automated methods which was terrific. The facility also provided ample carts to help move belongings and wide car bays so that you could load and unload your vehicle inside and in a safe location protected from any weather. I would definitely recommend this facility!
Karen Pallotta | Overall ExperienceExpensive rate hikes every 5 months.l antiquated payment system
Justin Wallace | Overall ExperienceExcellent facility, and every single person that works there could teach classes in customer service. They were all polite, professional, friendly and helpful all the time. Thank you!
Jacqueline Hodgdon | Overall ExperienceBest U-Haul facility I have ever used. Thanks for your help.
Richard Marshall | Overall ExperienceThe staff is always helpful and friendly! I highly recommend this facility for any storage or rental needs, never encountered any problems nor safety concerns!
Janine Anker | Overall ExperienceJust what we needed.
Daniel King | Overall ExperienceThe man in the store was very helpful. They were not aware that the unit I rented was available online yet as they were just creating these spaces. There was no way for me to find it myself as it was not on the map of storage units. It took a very long time to figure out and made me very late. Fortunately the store was open but I had to wait in a long line twice.
WAYNE JOHNSON | Online Move InUnfortunately, all of the positive aspects of the storage facility, as indicated above, were utterly sullied by the appalling service I received through contacts with the Arizona office. The staff at the storage unit were helpful and professional. I truly wish that their demeanor, accessibility, and positive approach was endemic throughout the entire company. Honestly, the U Haul company on a corporate level needs to step up their game in both communication and customer service, both of which are severely lacking.
Mj Dougherty | First ImpressionsStaff memeber was considerate and explained everything well. Good staff.
JONATHAN GILES | First ImpressionsBest U-Haul office I've ever been to
Jessica Hudson | First ImpressionsThe staff were very friendly and provided excellent customer service. The staff made the experience easy and convenient. I would definitely recommend them to anyone else who is planning to move into the area.
David Otto | First ImpressionsCustomer service was excellent. Ryan, Justin, and the rest of the crew were awesome! Facilty is amazingly clean. Definitely would recommend to a friend.
Christopher Timm | First ImpressionsEnglish please8
Robert MACARTHUR | First ImpressionsNICE PROFESSIONAL ATTENDENT-EXTREMELY CLEAN-GOOD PARKING-WELL MAINTAINED.
janet cooley | First ImpressionsI moved out last month and they CHARGED ME ANYWAYS AND WONT RETUEN MY MONEY I'm about to report uhaul to my bank for fraud Please help me!!
Daniel Dale | Overall ExperienceThe only issue I had was I was not told the dimensions of my storage unit moving in. We struggled to fit a 10ft truck into a 5x5 unit. And had to resort to another storage solution.
Benjamin Hernandez | Overall ExperienceWe were very happy with our time at Arrow Hart and glad to recommend them to anyone who is looking for a competent, clean and friendly storage facility.
Ellen Labbe | Overall ExperienceThe facility was very clean, well maintained and the staff friendly and professional. The truck that I rented was in excellent condition and well maintained.
STEVEN DUSTIN | Overall ExperienceIt was a great experience until I cleaned out my unit. My monthly contract bills from the 10th of each month. Yesterday (the 20th) I emptied out my unit because I know there is rather long waiting list for these at this time. When I went to front desk the employee asked me how he could help me. I explained I was there to close out my unit and he exclaimed “great we have a long waiting list for these!” I asked if the unit would be prorated since I was turning it in 20 days early and I know that within a day it will be filled again by another Pain customer. He stated that if it had been within seven days of my payment instead of 10 they would’ve prorated me. I asked him if I was indeed correct that my payment was due on the 10th of every month and he confirmed that. So to clarify I turned in my unit 20 days early and have paid in full for that unit. However it will be rented out to someone else who is paying in full with overlapping payments. I am extremely disappointed in that this is the company’s policy and that a shrug is how this is handled at the store level. It is certainly a lesson learned and a story to be told to all friends and family considering storage options. There are many other local alternatives in our area.
Kevin Bruning | Overall Experiencevery clean and well maintained facility
James Schmidt | First ImpressionsI was at this facility for almost 3 years. Everyone is courteous and have good "I Can Do" attitudes. I was able to go through 50 year's of accumulation! It's all gone now and I was able to end my monthly fee. Thanks again.
kathleen cyr | Overall ExperienceThe staff is super friendly and helpful. The facility is very clean and easy to navigate. The security features give me peace of mind that my storage will be safe.
Diana Poole | First ImpressionsClean inside and out. Professional quick service. The best storage unit I’ve ever used!
Charles Limoggio | Overall ExperienceNice staff and Facility
Michael Labarge | First ImpressionsThe only thing is when we got all our items out of the unit, I went to the front, told them the unit was empty and cleaned out. That was on December 3rd, 2021. A worker was going to go and check it out, I ask if I should stay, I was told I didn’t have to that the unit will be looked at and a email sent to me stating everything looked good. I didn’t get a email, and they called on Dec. 14th stating that they didn’t know we moved out. So someone didn’t do their job that day, 3rd of December.
Jana Falkler | Overall ExperienceVery. Convenient
KEVIN AINSWORTH | First ImpressionsThis U-Haul facility is excellent. I would highly recommend it.
Jack Hudson | Overall ExperienceStaff very helpful and took time to explain everything well.
Ray Vercoe | First ImpressionsTop Notch! Glad we found you!!
WILLIAM MENZ | Overall ExperienceHad issues with non renters gaining access after hours by trying to pull into 'garage' area, also, someone had been accessing my storages when I was not there, and guy with uhaul shirt went into a different unit one visit, he set off alarm and he shut and locked the door and boogied down hallway (not sure if just posing as employee?)-which does not give security a high rating. Employees were very helpful and accommodating though, which I do appreciate, and areas well maintained. Thank you for helping me through a rough time.
Bedorah Marble | Overall ExperienceGlad I was able to get a tour from a staff member when I arrived to utilize my unit. The facility is confusing and maze-like but very clean and feels safe to go to. The employees were wonderful and very helpful as well as polite.
Anna Lozano | Online Move InUnder staffed.
Sorale Black | First ImpressionsJustin was very helpful and informative much appreciated thank you guys
JUSTIN ROBINSON | First ImpressionsTHE ONE THAT HELPED ME WAS VERY HELPFUL AND FRIENDLY!
tina colby | First ImpressionsDaniel and his staff were always courteous, helpful, and thorough during my 10-month rental period. Will recommend his facility to anyone asking about storage capability!
David Feindel | Overall ExperienceYou need to get an IT person to clear up problems with the program. It makes you think storage is available and it is not. Your staff is great but without proper equipment they are going to get bad things said about the company. They realy helped me with my dilemma.h
Lorraine Sheffield | First ImpressionsMy reservation did not actually hold a storage unit or a truck. I understand this is a issue with the national uhaul system but the staff was not helpful in resolving this issue, causing hours long delays in my moving day plus extra expense. The facility bathroom was disgusting and I did not have access to the building or my unit and this was not resolved until after the office closed for the day. I reported the issue to upper management of the company and it was only then that anything changed. You can do better!
Sarah Tatlock | First ImpressionsLighting in the units themselves was an issue but generally goid experience
Susan Brew | Overall ExperienceThis store has become more busy since it first opened....so sometimes during the day, customer parking for someone visiting the office can be an issue....just something you may want to address in the near future.
Reilley Toler | Overall ExperienceGreat, except website to pay monthly bill was terrible. Most of the time, I couldn't connect to do it, so had long waits on hold to pay bill. Very frustrating.
Steve Durham | Overall ExperienceExcellent, clean facility with easy access for unloading and loading items. I needed storage for a short period and these storage units were well located and suited my needs perfectly.
Annette Dietrich | Overall ExperienceThank you!
Auyon Mukharji | Overall ExperienceMy son is in the Navy and we needed to get his motorcycle. Your staff was very helpful.
Jose and Anna Lozano | Overall ExperienceExcellent staff and very accommodating to our changing storage and moving needs. Highly recommended!
chet vandellen | Overall ExperienceReally impressive facility. Very helpful
Matthew Nolet | First ImpressionsManager was very helpful Explaining access
Christopher Tupper | Online Move InWe left our 2 10x10s 3 weeks early and were told no chance of an early out payback. This was very disappointing. Make rules that benefit your customers and you'll get more business.
gary mortenson | Overall ExperienceClean and convenient to access
Adam McComas | First ImpressionsStaff was always happy to help and answer questions about storage and renting vans
Christopher Beck | Overall ExperienceExcept for when they mistakenly locked my unit, all went well.
George Koutrokois | Overall ExperienceEfficient exchange. Helpful employees.
Charles Rothston | First ImpressionsVery clean, secure, and well-lit facility. Especially like the drive-in loading and unloading area.
Bradford Standley | Overall ExperienceStaff were very helpful in answering my questions during the move-in process, and the free carts were fantastic!
Alyssa Gillespie | Online Move InThe young lady that helped us with move in paperwork was amazing. Glad we decided to utilize this facility.
DANA LORD | First ImpressionsThank you
Alyce Grayson | Overall ExperienceI always had a polite greeting with everyone that works there and never had any problems with the storage/equipment rentals! Ty
Michael Demers | Overall ExperienceAlways available for my questions
Phil Laurendeau | Overall ExperienceThe general manager was very pleasant and very helpful
KATHERINE IRAZZARY | First ImpressionsA+ for the facility, but would rather less technology to be able to provide better rates.
Stacey Field | Overall ExperienceI've used U Haul many times for my moving as well as storage. Over the years I've always satisfied.
Michael Korsko | Overall ExperienceCustomer service at this location is excellent! Derrick and Dawn were both very helpful. The facility itself is really nice. Very clean and in great condition. The ability to load and unload indoors is a big plus. We moved in during a snowstorm. Overall, a very good experience.
Mary Waring | Overall ExperienceThis was an excellent experience for the year that we had this unit. Would highly recommend because of the facility and the people who worked there.
Jennifer Simpson | Overall ExperienceMy move in date was 12/31/2020 not 12/19/2020
Phil Laurendeau | First ImpressionsExcellent, well run facility. All the staff are well trained and customer friendly. All areas are clean, well lit and secure. The indoor area to park and unload is excellent. I would highly recommend this facility to anyone needing storage.
Mike Samson | Overall ExperienceDerrick in Brunswick was very helpful and accommodating. The indoor unload was a blessing during the storm. The facility is so clean and well kept! It was great.
Mary Waring | First ImpressionsVery clean facility and always available, convenient location and felt very safe. And my belongs were kept safe and in excellent condition after three years if storage! Thx
Tyra Parker | Overall ExperienceIf I need to store anything again, I won't think twice about returning to the Cressey Road facility.
Chris Havenstein | Overall ExperienceFriendly and helpful staff!
Donald Kimball | Overall ExperienceHelpful staff, but person helping me did not know if you pay for a year storage up front, the 13th month is free. His older co worker did. They also need new credit card scanners, as they did not function properly.
Jason Kemp | First ImpressionsVery impressed!
Mary Rich | Online Move InThe space is amazing. Thank you.
Brett Johnson | Overall ExperienceI'm so glad I found this specific storage facility. It is immaculately clean and very secure. I felt comfortable storing my treasured belongings here. Due to the pandemic my move was delayed and I had to store everything for an entire year. When I was finally able to move, all my things were in the same condition as when they were packed away a year ago. My appreciation to the owner for such a clean and well maintained facility. The entire grounds and the store/office are also immaculate. I would highly recommend this specific U-Haul facility.
Lorraine Gray | Overall ExperienceGreat experience overall thank you soooo much
Brittney Scales | Overall ExperienceDan and his staff were very friendly, helpful and accommodating. We’ve used this location for storage and truck rentals over the past few years, always a pleasant experience.
SARAH HABERSKI | Overall ExperienceGreat management. Very friendly and helpful. Everything from truck rental to storage unit was flawless and convenient. Will use again.
Eli Rubin | Overall ExperienceIt would have earned 5 stars if the place was properly staffed. A crew of dedicated, overworked people was evident. A beautiful facility that deserves better staffing!
Dennis Taylor | First Impressionsto expensive
dillon whitney | Overall ExperienceVery clean and courteous workers
gordon hersom | First ImpressionsThe worst loading/unloading operation I've ever seen - we had to wait more than 30 minutes for one of only 2 spaces to unload. The entry systems where you swipe a card is confusing and we set off the alarm. I'd not recommend nor use this place again. Very few carts were available to push our furniture the long way to our storage cage either. A very bad experience.
bruce gagnon | First ImpressionsWhomever helped me, I think his name was Erik, he was younger probably 20 and was extremely professional, helpful and knowledgable. If I was his boss I would pay him more. He walked us through all your covid precautions and laied down all the ground rules for the storage facility
dillon whitney | First ImpressionsDaniel Fenohr is the most attentive storage manager I’ve encountered. Totally responsive and a straight talking good person. His facilities are well attended to and he is exceedingly responsive. The staff I interacted with were very helpful. I felt well taken care of and had a full understanding of policies and what I was committing myself to. Would use them again.
Robert Massengale | Overall ExperienceWe had our sons college belongings in storage at this facility for over a year and Ray and his staff could not be more helpful, knowledgeable, friendly and overall amazing people to deal with. I would not hesitate to recommend this facility to every and any family at Bowdoin College that needs a place to store their belongings,
Lisa Iznaga | Overall ExperienceGreat job keep up the good work!
Monika Guziewicz | Overall ExperienceDaniel Fenobr was very helpful and friendly
Mark West | First ImpressionsHad rodent feces in the bottom of my unit. I’m happy I had mainly totes. Very gross! Overall the units are clean and well maintained.
Kristen McPhail | Overall ExperienceSmooth, efficient, helpful, clean. Good security. Carts are handy & work well. Unit is easy to access.
Kirsten Boese | Online Move InExcellent facility for all your storage and moving needs. Great courteous staff. Generous pricing. From truck rentals, to climate controlled storage and now utilizing their U-Box for our move south.
jeffrey welsh | Overall ExperienceDan and Justin’s customer service went above and beyond what was expected.
Daniel Sites | Overall ExperienceThe management was very helpful when I got there and helped explain the whole process but the original woman who took the reservation didnt even know there was no electricity in the unit. She must not
susan black | First ImpressionsHighly secure & very clean. Staff was friendly & professional. Climate control makes a big difference. Appreciated the on-site restrooms & the freebies dropoff spot. Thanks!
Carole Doughty | Overall ExperienceIt was clean staff was all way helpful and 24 hour access and good prices
AnnMarie Flaherty | Overall ExperienceThank u so very much for your help, Dan! I'm so very appreciative.
Jon Hynes | First ImpressionsHappy
Diana Lapp | Overall ExperienceIt was not to expensive. U-Haul met our needs perfectly. The notice letters were a bit much.
Lisa Green | Overall ExperienceI have used your facility a number of times and have been satisfied every dingle time thank you UHaul for being the best
David Jarmuzek | Overall ExperienceGreat place and helpful people
Bethany Cole | First Impressionsserved my needs very well. staff were professional and friendly. excellent facility.
ANN SPENCER | Overall ExperienceTop shelf,great place,accessible and highly recommended
Patrick Foley | Overall ExperienceAWFUL!. That manager Daniel of yours is a creep. He personally contacted and threatened myself and father and added unnecessary charges to my account. He then tried to deny my access after payment.
julianna siagel | Overall ExperienceCommunication and notifications were helpful and the facility was great! Staff was very professional and friendly.
Paige Teel | Overall ExperienceUhaul is a professionally run and clean and safe facility.I would recommend it to everyone.
THOMAS ONEIL | Overall ExperienceThis is a clean facility that is safe and secure with 24 hour access. I would recommend it to others.
Karen Pallotta | Overall ExperienceSuper helpful staff and easy move in and out!
Albert Mauro | Overall ExperienceThe safety protocols to enter the building are excellent. But, several isles had lights that wouldn't turn on until halfway through the isle leaving a person in a dark situation. That feels unsafe.
THERESA DIBIASE | Overall ExperienceDaniel and Justin were fantastic to work with. They are very thorough and helpful in every capacity we needed. We rented a truck and a storage unit. Super easy. Great customer service.
Billie Jo Wallace | Overall ExperienceExcellent
John Kontor | Overall ExperienceFlexible, easy to access, easy to increase/decrease size as needed. Reasonable cost. Perfect for what I needed.
Brendan Crowe | Overall ExperienceTetris king Dan is wonderful and patient at helping with maximizing your space. Every time We’ve rented a truck the process is easy. Justin was also great. Always a good experience.
Juliette Brandt | Overall ExperienceNice clean facilities. Very helpful and friendly staff. A great experience.
Tristram Taylor | First ImpressionsEasy ride cross country nice truck just glad I got to Maine
julia jones | First Impressions"excellent" -like the stars say
Robert stewart | First ImpressionsThis facility is absolutely amazing. Well run and super clean.
Brett Johnson | First ImpressionsGreat service, everyone was friendly and helpful, beautiful facility.
Joseph Helfrich | First ImpressionsVery pleased with cleanliness and ease of use.
Mark West | Overall ExperienceGreat location! I would definitely use them again.
Sarah Robbins | Overall ExperienceThe young gentleman working the counter was very nice and helpful.
Jeffrey DiBartolomeo | First ImpressionsOur experience at the Brunswick facility was the best U-Haul experience we have ever had by far. In addition to the well maintained facility, the staff went out of their way to be helpful and friendly
robert jennings | Overall ExperienceVery clean and heated storage. Friendly, helpful staff.
Brendan Crowe | First ImpressionsHardworking staff took the time to make sure that my storage needs were met. I would not hesitate to use their services again.
Richard Hines | Overall ExperienceI found everything easy to deal with and the lady I talked to was very nice.
Cindy Giordano | Overall ExperienceJustin was professional in all aspects. Hopefully he is a valued and rewarded employee.
Dennis Taylor | First ImpressionsStaff was courteous to patron with disabilities.Took time from their duties to assist when needed.Recommend them as your source of moving needs. Great outfit.Knowledeable staff & management.
Robert Chase | Overall ExperienceAlways friendly, helpful. Our stored belongings were well taken care of! Thanks!
Marcella Estes | Overall ExperienceI did not use this facility for storage. I had a U-Haul pod shipped here from CA. The staff at this facility was extremely helpful and prompt in their delivery of the pod to my home. Highly recommened
karen andrus | Overall ExperienceGreat experience all around
John Kim | Overall ExperienceDid not visit the Brunswick facilities though our U-Boxes did. In getting the final delivery, the staff was friendly and helpful. Hat tip to UHaul of Bangor who did delivered the last leg.
Jerry Diaz | Overall ExperienceWe did have a few problems...we got overcharged twice for our UBox storage. But, refunds were issued promptly. We loved the driver who delivered our boxes to our house, Val. She was great!
lori powell | Overall ExperienceClean,friendly, convenient.
Michael Taillon | Overall ExperienceSpecial thanks to Dan for making the procedure so easy! He has great patience, and is an asset to U-Haul with his "can do" attitude. Thank you again, and I will tell my friends how easy it was. KMCyr
kathleen cyr | First ImpressionsVery nice facility.
Linda Johnston | Overall ExperienceBox was supposed to be delivered on the 15th. Didnt get until the afternoon of the 16th.Poor customer service. Spent the 1st night in my house with nothing due to box not being here!!!!!!
Tammy Woodcock | Overall ExperienceAll Good
Michael Landsburg | Overall ExperienceThe worst! And they hold your items illegally if they don’t want to do their jobs!
Merridith Larsen | Overall ExperienceGreat and helpful staff. Thanks so much!
Marie Flowers | Overall ExperienceVal was wonderful to work with. The storage box was delivered on good time and the contents of the box we're in mostly the same position from when I had packed it.
Rosalie Gordan | Overall ExperienceGreat experience all around. Convenient inside bay for loading and unloading. Great access at any time.
Paula Robinson | Overall ExperienceDaniel Fenohr, the manager, was very helpful and personable. The facility was clean. Really appreciate the ability to pull in under cover and load and unload out of the weather. Also the bathroom, etc
Steve Leveen | Overall ExperienceVery easy and convenient, will definitely use this facility again. Helpful and knowledgeable staff as well.
Angela Clegg | Overall ExperienceI had a great experience here and would definitely go back in the future.
Colin Glass | Overall ExperienceGreat new facility. Also liked the "drop off" area where you could leave/take unwanted items.
Emily Mathieu | Overall ExperienceEverything went as scheduled for pickup in Alexandria, VA and deposited in Topsham, ME. The staff on both ends were very friendly and efficient and kept their promise on the long distant transfer.
Alfred Fick | Overall ExperienceEverything was good and positive energy from everyone.
Michael Demers | Overall ExperienceStaff was very kind and helpful,
Nicholas McCrea | ReservationInsufficient staffing. Long wait till someone came to the front desk. Got no instructions re the use of access card. Consider giving new customers a plastic bag to hold all the paperwork,keys,etc.
walton wheeler | ReservationBest and easiest move ever
DIANE JELLIS | Overall ExperiencePeople who picked up and dropped off uboxes were great. Everything as promised. In the planning phase, clear information was hard to get. Very happy with service and outcome. Thanks
patty aidan | Overall ExperienceThough we hadn't called ahead, upon arrival our Ubox was immediately made available to move out our items from the Ubox. Thank you!
Joel Knudsen | Overall ExperienceThere is only one person working with customers to either get a unit or rent a truck. Both times I have waited 30 plus minutes for them to be free. I have seen customers walk out both times.
natasha fingar | Overall ExperienceFacility is nice. Staff is poor. They don't seem to know what they are doing and take an eternity to help you. They hardly answer the phone and don't have enough staff working to service everyone.
Joshua Hinton | Overall ExperienceWe’ve been incorrectly charged, had our delivery date missed, and experienced very poor customer service throughout the experience.
jessica thornell | Overall ExperienceThis was by far the best self storage facility I've ever used. Very convenient access to my storage and the staff was very friendly.
Ryan Ward | Overall ExperienceI did not visit the facility. All the people, especially Val who did a great job delivering the U-Box, she has a fantastic attitude, were very helpful and friendly. No complaints.
glenn arnold | Overall ExperienceI tried to reserve a storage unit in Hendersonville, TN. I asked the call center agent if he was in Hendersonville - 3 times - he lied and said he was. He then booked me a room in Brunswick, ME.
Jeff Fortunato | ReservationAll excellent
MICHAEL MCNALLY | Overall ExperienceNeed to complete second access, toward the back.
Timothy Lavan | Overall ExperienceMy move was 5 days ago and I'm still waiting for a conformation that's my U-Box was returned and my monthly storage fee has ended!! I was told by BOTH U haul in Brunswirck, that they would. NOT YET!
Eric Janvrin | Overall ExperienceDan went above and beyond to help me ! Thank you !
David Allison | ReservationDan was excellent -- a great resource. Thank you!
Melissa Barry | Overall ExperienceYour folks delivered our Ubox ahead of schedule, which was greatly appreciated. The driver was communicative, skillful and timely. Well done!
keith Zakarin | Overall ExperienceThe manager named Danny is indispensable. Very few could do what he does and in the time that he does it. Long hours, always courteous even under stressful conditions. The guy is atop performer.
CHRIS MCMAHON | Overall ExperienceMy father passed away leaving a large amount of stuff in storage at the U-Haul facility. The staff was fast fast acting and very helpful. They helped me get through a very difficult time. thanks!
Victor Skorapa | Overall ExperienceVal (Valerie), the delivery driver, was absolutely amazing.
robert perks | Overall ExperienceDelivery dates not met. Communications too difficult, took 45 min on hold to get a person. Didn’t see facility but checked NO cuz the overall experience was bad
linda lowell | Overall ExperienceNo comment on facility since I did not need to visit. Phone conversations with staff concerning U-box delivery & pick up dates were courteous & helpful.
Stan Wakefeld | Overall ExperienceMy wife and I will not look anywhere else if we need storage again. The staff was great and so was the facility. We will most certainly recommend you folks to anyone we know who is in need of storage.
CHARLE JORDAN | Overall ExperienceI do not wish to write anything
clint candler | Overall Experience