Customer Reviews for U-Haul Moving & Storage of Augusta West

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Augusta West

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Kay A. on

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Customer did not leave a comment.

KATHRYN E. on

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Wonderful service from the owner and staff!

Edward M on

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Why charge for 24 hour access? It costs you nothing.

Danielle B. on

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Mrs. Cheryl was very pleasant and more than accommodating. I will definitely recommend and use this location in the future.

Kevin T. on

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Robert M. on

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Staff was friendly and accommodating. Would highly recommend.

KATHRYN E on

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An overall great experience. Staff was incredibly friendly!!!

Latrecia O. on

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When I refuel it appeared to be on full but I was billed for 4 gallons and told it was 7/8 It shouldn't have taken 4 to fill up. Disappointed in customer svc and additional charges

latavia d. on

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Continue having great employees. Ricardo was great help after having a hard time ordering from the 800 number.

DANIELA J on

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The manager and her staff were always friendly, very helpful and accommodating. I will certainly always rent my trucks and storage units from this location. Thumbs up, great experience!

Nathan C. on

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Staff was friendly and helpful

Judy T. on

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DANA M. on

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Very professional and supportive staff. The mgr went over and beyond to make sure my questions were answered in a timely manner. She was the reason I had such an easy process.

Kimberly H. on

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Leah M. on

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BRIAN F. on

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Honestly I really can't think of anything. I have no complaints at all.

Craig H. on

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James B. on

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Durrell J. on

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JACQULINE B. on

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ARROYD A. on

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Shaquanta M. on

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Bekendrianna W. on

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ERIC M. on

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TREMONA R. on

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terra w. on

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The staff was professional and courteous. They ensured that our experience was above reproach!

David C on

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Cheryl was very nice and extremely helpful !

FELECIA S. on

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Great customer service.

NATASHA R. on

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Christopher P. on

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SHEILA J. on

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Kumar V. on

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cheryl p. on

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Service was excellent.

Brenda W. on

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Stay the same are very professional at job!!!!

tammy n. on

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Great and speedy service.

CHRISTINE C on

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It was very good service.

Craig r. on

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No improvement needed at this time.

Nicole J on

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The customer service was great and the storage room that I rented was very clean. I`m very pleased with my experience.

patricia m on

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Cheryl who assisted us was outstanding. Knowledgeable, answered all our questions and offered to assist whenever we need it. Thanks for making us feel confident in using this self storage facility.

Ryan B on

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Very good experience

BOBETTE L. on

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bruce w. on

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Great friendly service. Fast and easy coming and going.

LATOSHIALATOSHIA w. on

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The check-in customer service was horrible. Get better store manager. Was recommended to that particular store for the friendly customer service and didn't receive it.

Carl C. on

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Shanovia H. on

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pat g. on

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It was Sunday and closed and I was told I could drop it off here!!!!

CHRIS R. on

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Great desk service. Thanks

ANTHONY J. on

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They exceeded my expectations!

Antonio K. on

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Nothing at all customer service is just wonderful

ARMANDO R. on

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armando r on

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It was a great experience to be at the store.

Leroy K. on

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kemile h. on

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The prices was too expensive

Richard M. on

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Very nice and helpful staff

Stephanie B. on

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Cheryl Taylor was excellent! She was very welcoming when I entered the building, took care of my needs a timely fashion and answered all my questions with out hesitation. Customer Service such as provided by Cheryl is not the norm these days, and I appreciate all that she did to help make my move smooth!

Kate B. on

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tyler a. on

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Staff was excellent. Check out and check in services were performed quickly. Great explanation of charges.

JOYCE P. on

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We rented an enclosed trailer from the Wrightsboro ave, Augusta, Ga location. The representative, Cheryl was wonderful. She was professional, courteous and very friendly. She was very knowledgeable and we were helped promptly. Cheryl is an asset to your company. We definitely rent from this lication again.

John M. on

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RHONDA L. on

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Customer care was excellent and both representatives went out of their way to take care of my needs.

Amanda C. on

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Overall great experience

Nathan f. on

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The general manager Cheryl Taylor treated & embarrassed me so badly that I will pay a storage unit the extra money they charge just to make sure I never have to use uhaul again & deal with her. My online reservation said I'd have the truck dropped off at my house. Come to find out it didn't. I walk to the store to pick it up & 2 girls up front playing games on their phones tell me I'm at the wrong store & won't help me. I meet Cheryl at the next store who doesn't explain a thing to me about renting the truck. She got annoyed with me when I asked her to explain things & eventually says to me in front of other customers that she "wishes I'd be more like her other customers" while pointing to other customers waiting. She demands 2 phone numbers & when I say I only have 1 phone she says, "well I guess you're not getting a truck today". I gave her my child's phone number & she turns to her employees & says, "I guess I'm not getting my truck back". I ask if I can drop the truck off at a different location & she says, "no you bring it back here, that'sounds my truck". I mentioned the truck was supposed to be dropped off to me & she says, "how can we just give you the truck & you not fill out any paperwork. Does that sound like it makes sense to you?" & when I explained that it would have all been done online she tells me the customer isn't always right. As I was leaving, I grabbed her business card not knowing she was the manager & her & her employees laughed at me. I've never been treated so horribly in my life. I called to bring the truck somewhere else & it couldn't be done. I had to leave her the truck after hours. She didn't come out with me to inspect the truck & they couldn't even be bothered to take the cardboard out of the window.

Kazandra M. on

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Excellent customer service!

Trey B on

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Very attentative to our needs and showed a lot of flexibility!

rosa k. on

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CHRISTOPHER G. on

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crystal g. on

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EDITH MARGARITA A on

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Very helpful staff, able to meet our needs

DRUSILLA F. on

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The professional service was impeccable. I suggest changing absolutely nothing.

TYNER H. on

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larry p. on

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regina c. on

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Everything and everyone was outstanding. I wouldn't change a thing at this time. Everyone were very courteous, respectful, very helpful and informative as well as servicing me with a continuous smile. Truck was very clean inside and out. Thank you for the great service and continue to be blessed. Keep up the good work.

Pam S. on

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chris L. on

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jeril c. on

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Joe C. on

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friendly service; was in and out and got exactly what I needed.

quinton h on

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Very professional and good knowledge of stuff for moving.

Lisa S. on

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Ericka g. on

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latiffany P. on

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Wasn't informed that the smaller trucks do not have ramps, rented a dolly and wasn't able to be refunded.

Christie P. on

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Lisa M. on

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There were problems with the credit card machine and it took an hour to get the truck.I had reserved it for 2 days and was told they can't give it to me 2 days even with a receipt for the reservation. I finally paid cash and when I had the truck, my closing did not happen and I needed it for another day and called, I was told no, then I called the main 800 line and the lady did it for me. After I dropped the truck off I would have owed 1 day and I called and called to get the info on paying it and they NEVER answer the phone. It always goes to the customer service line. I LM with them to have someone call me and I still never got anything. Then I got a charge on my AM which I have NO idea how they did that, I never gave them a card after the machine did not work I paid cash. They would have only had it from swiping. Then I see that I was charged 30 extra and no credit for the gas, which was more than a 1/4 tank more than when I picked up. The tank was only 1/2 full when I got the truck. I called and called and could not get anyone to help me. The customer service line lady answered and she was trying to figure out what happened but, I got disconnected. I was at work and did not have time to all again. I finally got the guy at the local uhaul (who was nice) but could not tell me why I was charged $30 more than his computer said I owed. It is not fixed to this day. I have had some bad years after burying my daughter who passed of cancer and they sure did not make this move easy for me. It was a mess and the truck was dirty and they did not honor the reservations that I had. I am still trying to sort it out and get my money back!!!

LAVONDA L. on

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JANET S. on

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When you quote a price stick to it

Brian H. on

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Staff was very friendly.

Darryl W. on

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Stick to the price that was quoted

gay l. on

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Cheryl is an exceptional employee she treats her customers with concern and respect. She is so helpful . She comes across very professional and genuine both over the phone and in person. I wish people like her worked in all of the places were I do business . Thank you for having someone with great character working for you. Sincerely , Gay Lynn Lang

TENIQUA J. on

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Reuben L. on

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Nick P. on

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1. Honor your guarantee - I had a guaranteed reservation that was not honored 2. Do not send customers to closed dealerships - Uhaul sent me to a dealer that was closed 2 hours before I got there. #neveragainuhaul 3. Do not send customers to dealerships that cannot accept trailers. My original drop off location did not accept returned trailers.

Amber B. on

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Great location and great employees

Pam B. on

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Richard A. on

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Sienna S. on

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ken r. on

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UHaul lost my reservation at the Wheeler Road pick up location and had no trucks available. They sent me to another location on Wrightsboroigh Road, which also had no truck available. Finally found a truck at the Third location at 3515 Wrightsboroigh Road. Major inconvenience and loss of time. Will think hard before using them again.

kelly y. on

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WANDA R on

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prorated usage should be considered for units returned before billing cycle ends.

Virgil H. on

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I reserved a utility dolly but was told that all that was available was an appliance dolly which cost more

Carlene G. on

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It would have been nice for the (lady) employee to have told me it would have been an extra charge for the insurance and she just told me to press yes, not only that she put 4hrs when I told her 5hrs really, not paying attention, didn't know until I took back the truck

Karmenlita S. on

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william m. on

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tom c. on

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Great service, accurate answers, very affordable and convenient.

Kumar V. on

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I had very good experience with staff and equipment. Thanks

Krystle R. on

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Samuel M. on

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Everything went smoothly. Thank you.

CATHY W. on

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RANDY L on

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always very clean , staff is polite and very professional

Derek C. on

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ORIANA D. on

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Rob R. on

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KASONYA W. on

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KRISTA S on

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Ridiculous that this location charges a $15 late fee after 2 days!!! No one does that!

louise w. on

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Nothing

kelly b. on

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TAVARUS T. on

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Everything was great equipment worked and staff was helpful pricing only could be more reasonable for the tow dolly rental

LUIS A. on

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Larry S. on

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Sarah Jo B. on

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customer service was horrible. Rude employes.

RANDY L on

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I have lived in Augusta for 4 years and have had nothing but good experiences with the local U-Haul outlets

TIFFANEY H. on

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Javon R. on

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Keep up the good work.

Robert P. on

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Michael D. on

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No improvements necessary, it was a great experience

ALFRED W on

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Staff was outstanding very knowledgeable great experience.

Joseph C. on

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Received email changing the location one day before I was to pick up the truck. Since I'm paying Uhaul based on how many miles I drive, the new location added about 30% more to my costs, but this new location was not the one in the estimates charges when I originally committed my order. Seems the original estimate was clearly a best-case cost to entice me to commit. Once my commitment was made, then Uhaul finds opportunities to make more money off of me. Horrible experience.

Steven J. on

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There seemed to be some confusion about what equipment I reserved and I was given a different receipt for each piece of equipment I rented. It all worked out fine, but it seemed a bit disorganized.

rafael a. on

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Glenn V. on

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CORNELL L on

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Average

PAMELA H on

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Climate control unit should not allow light from outside shining in but mine did. I think i deserve a refund. Manager is quick tempered and rude. I have puctures of light comimg in.

SARAH G on

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Manager is fantastic!

SARAH G on

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Wonderful manager!

JASON F on

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Nice Place

ANNETTE A on

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Mrs Taylor remembered my name when I came in to make a payment. The store was always very clean and I never had to wait.I felt my personal belongings were safe at this facility.

ALLEN P on

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The staff was great and the area was real clean.More than helpful.

LATASHA T on

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Very friendly and professional

EBONY S on

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Great service will definitely use in the future

DON H on

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The facility was clean and secure. The complete staff were polite and very accommodating

CONSTANCE T on

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Chery and Annette are very pleasant friendly capable ladies.

ELAINE H on

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The sales lady was exceptionally friendly, kind and helpful.

TYRONE C on

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The staff was great.

CHERYL T on

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Ms Cheryl Taylor very professional very helpful

CURTIS W on

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Ms. Taylor and staff provided excellent customer service immediately upon entering the store. Was very helpful in helping us to select a unit that`s perfect for our use.

CHERYL T on

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Cheryl the mgr very professional , and a lot of help

DERWOOD P on

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The manager and employees were outstanding. Great experience

DON H on

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I was very pleased with the service given me in setting up the unit rental.

LASHONDA D on

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I like the service

ADA W on

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The staff very friendly and helpful

ADA W on

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Excellent

WILLIAM R on

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Keep up the good service, and tenacity.

MICHAEL M on

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I was treated with great courtesy and received prompt service.

LEIGH G on

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Great facility staffed with great people.

GLORIA C on

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The young lady was very helpful.

VALORIE D on

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My experience was very good.

CLARA S on

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Staff was very friendly and helpful.

LINDA H on

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Everyone was so friendly and accommodating!

LINDA H on

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Everyone was so friendly and accommodating!

CHRISTOPHER S on

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Good customer service, staff was friendly and helpful

RONALD A on

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Need more parking outside the gate and stairs on the parking lot side.

JORETTA B on

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my experience with moving out was better than moving in but I still would not recommend this facilty

TOPEKA C on

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it was ok

SUSAN C on

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The manager, Ricardo was very helpful and friendly and provided excellent customer service!!! We were very pleased with this facility and his excellent customer service

DEBRA K on

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If only I could get this quality of service everywhere else I go! Excellent staff, excellent service, excellent quality and care. If I could give wage increases they would have it.

CHRISTOPHER S on

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Great staff. Really appreciated their assistance and friendly manner.

ISAAC C on

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Will definitely use THIS facility again and will recommend to everyone!

JOHN H on

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Bad customer service

CHRISTOPHER S on

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Amazing service and staff. I would recommend this location to anyone in need of storage or a moving truck!

HAILLEE D on

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With your character limit I realize you don`t really want to hear what I have to say.

SHERLIE B on

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the staff was great...very friendly,but I was disappointed that there was not access by way of the access card after office hours.

JOSEPH M on

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Sandra Pigler was very helpful and answered asll my concerns. C U again soon.

DAVID Y on

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Ricardo was very helpful. He helped my wife and I go through several options and helped us decide on a climate controlled storage unit. Thanks!

FREDRICK C on

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This location has a great staff. They are extremely customer friendly.

SHERLIE B on

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Your facility uses a particular lock.I needed a 10 by 20,but was given 2 10 by 10`s and although they included one lock,they forced me to get another lock for the second compartment. NOT FAIR.

NEELBAHAR A on

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Everything was just excellent

MARY R on

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I was very pleased with the facility. I feel it is secure and the staff polite and eager to please.

KATESHA R on

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Sharon GM is always friendly nice. Its always good when you remember your returning customers.

YVETTE H on

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Manager extremely helpful and pleasant.

ANTHONY D on

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Excellent facility and Sandra was very helpful.

JESSICA R on

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The manager Sandra is very rude at this facility. Other staff was great. Made a compliant to her supervisor and was never contacted back. Please review who you have in management.

RAKIMM B on

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Excellent customer service

NICOLE LASHAWN W on

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Ms Sandra always had a smile and was willing to help out in any way possible. Keep up the good job!

GERARD M on

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very nice and helpfull

WILLIE R on

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in the beginning the staff was none carring a change i guess a year our so ago was significant.

WENDELL A on

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The payment schedule change was typical of. abig company takeover. The experience became more about the money than the customer.

EDWENIA P on

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The facility and staff were great.

ALEXIS P on

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Ms. Sarah was excellent

VILLAMU S on

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First class customer service and professional staffs ever encountered in this industry of moving and storage. Second to none!!