Customer Reviews for U-Haul Moving & Storage of Baldwin Park

5,079 reviews

4001 E Colonial Dr   Orlando, FL 32803
(East Colonial Drive 1 mile east of Fashion Square Mall)

(407) 894-6011

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(407) 894-6011

4001 E Colonial Dr
Orlando, FL 32803
(East Colonial Drive 1 mile east of Fashion Square Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great staff!

SANDY M. 
Rating:
5.0

The gentleman who rented me the U-Haul helped me get the U-Haul 10 mins before the close. He was very professional and had a great sense of humor and made me laugh. Keep up the great work.

KARSTEN K. 
Rating:
5.0

very friendly and helpful staff

MICHELLE P. 
Rating:
3.0

I return the vehicle with a full tank as when I received pick it up. My total trip was 9 mile and stopped at a gas station to refill what little gas I used. The pump “ clicked off” indicating it was fuel. Why then am I being charged $15 for when the gas stations pump refused to go further? Especially with a old 108,000 mile junk truck.

MARC C. 
Rating:
5.0

Customer did not leave a comment.

Renato H. 
Rating:
5.0

Customer did not leave a comment.

KATONA B. 
Rating:
5.0

The rodents were a problem lot of my stuff was ruined

Tammy R.  |  Overall Experience 
Rating:
3.0

Usually the reserved truck is brought to the front entrance. I was told the truck number and to go outside and retrieve it from where it was parked along the property line with a "Rent me for $19.95" visor in the windshield. Not exactly top notch service.

david W. 
Rating:
5.0

Great job. Enjoyed talking to the owner.

NICHOLAS O. 
Rating:
5.0

Quick and easy. The guy behind the counter was nice and professional

David A. 
Rating:
5.0

I have rented from the Baldwin Park location a few times over the years. The staff at this location is always friendly and helpful!

JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

ELLIOT J. 
Rating:
5.0

Excellent customer service

HUGO C. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
4.0

Customer did not leave a comment.

HENRY H. 
Rating:
5.0

Their service was professional and prompt. I rate the personnel there as outstanding and would recommend this U-Haul facility for all they're hauling in storage needs. Very helpful and polite!

ANTHONY H. 
Rating:
5.0

Very satisfied with this facility Always helpful Longtime customer

Nancy H. 
Rating:
4.0

Customer did not leave a comment.

Robert C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Great and easy experience Definitely I recommend and will use again

FELIPE V. 
Rating:
2.0

The truck I rented started and ran well enough, but the air conditioner, radio, and tachometer were not working at all. I have rented U-Haul trucks quite a few times; this is the first poor experience I have had.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

PEDRO H. 
Rating:
5.0

Customer did not leave a comment.

lyall T. 
Rating:
5.0

Customer did not leave a comment.

Rafael C. 
Rating:
5.0

Very helpful and courteous personnel. thanks again.

Herman P. 
Rating:
5.0

Professional staff, safety first and very helpful in explaining how weight added to driving my vehicle affects distancing in traffic, etc. Very pleased. Thank you.

JOHN B. 
Rating:
5.0

Amazing service

ROBERT R. 
Rating:
3.0

I think the storage have rates because one of my brand new coach was damage That’s why I give average Thanks

YOUSSEF O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRISTINA F. 
Rating:
2.0

The person who helped me load my car onto the towing trailer had me pull way too far forward, causing issues when trying to take the car off the trailer.

ZACHARY O. 
Rating:
5.0

thank you for the good customer service!

KATHLEEN H. 
Rating:
5.0

Terry was very nice and helpful.

RICHARD L. 
Rating:
5.0

The guys both locations were really friendly and helpful. Thank you

AHMET G. 
Rating:
1.0

Absolutely horrible customer service and the Manager of this location I believe his name was Terry was incredibly rude to us. This is the second time we have been to this location for not only a truck but a storage unit as well, and both times were horrible, only this time it was too unbelievably ridiculous to not leave a review/comment.

GIANINA L. 
Rating:
5.0

Customer did not leave a comment.

Dedric T. 
Rating:
3.0

Customer did not leave a comment.

Tiffany M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olivier F. 
Rating:
5.0

!!

JOHN C. 
Rating:
5.0

Super easy and friendly! One of the easiest drop offs I've done. The attendant was very helpful and professional. This is a well run operation.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Terrence O. 
Rating:
5.0

K i r a n was very professional, quick, and friendly. He was awesome!

DEBORAH B. 
Rating:
5.0

I was so overwhelmed and drained moving but these people took so much of that stress off of my shoulders! Thank you so much for your excellent customer service!

SHERRI K. 
Rating:
5.0

All was great...only small gripe was wait time when busy. Thanks uhaul...great job!

LEWIS C. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

GLORIA P. 
Rating:
5.0

Customer did not leave a comment.

LESLYE J. 
Rating:
5.0

Pleasant experience. Nice person helped me

ROBERT H. 
Rating:
5.0

I see no improvement necessary. Will be returned customer.

CALVIN H. 
Rating:
1.0

I pulled up to drop off my truck and there was nobody outside to help (3pm). I went inside and stood in line for 20 minutes, and finally asked the salesman if anybody could check me in. He said yes she's outside. Nobody was outside. I went back in and he opened some dorr to talk to a girl with a lip ring and tattoos - she was hosing down something. She came outside complaining about something, and got in the truck, I stood there waiting for 10 minutes and she said can't help me because of her phone.I went back inside, and now she talking to the sale guy. Se went back outside and subsequently got the truck checked it. But she never told me, So, I stoll inside for another 10 ninutes. It should not take 45 minutes to return a truck!

Jasper M. 
Rating:
5.0

Customer did not leave a comment.

SULI P. 
Rating:
5.0

Customer did not leave a comment.

DOMINIC MARCEL D. 
Rating:
5.0

Greg is awesome!

Michael R. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

ARNOLDO B. 
Rating:
4.0

I commend Terry for his very friendly customer service.

MARIA A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Nothing, great staff!

SANDY M. 
Rating:
5.0

Customer did not leave a comment.

Dominic D. 
Rating:
5.0

Customer did not leave a comment.

MARIO M. 
Rating:
4.0

If the U-boxes cannot be located in Atlanta, I won’t be needing the storage space in Orlando. AA8823F and AA4925A both Full stored At Uhaul somewhere in Atlanta area since 2019 and automatic withdrawal payment from Bank of America account Where are the boxes??

Nancy H.  |  First Impressions 
Rating:
5.0

For me everything was good. Thanks

IVONNE V. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Melissa J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRYAN L. 
Rating:
3.0

Customer did not leave a comment.

JENIFER C. 
Rating:
5.0

Excellent customer service, will definitely use this location in the future!

TAMMY S. 
Rating:
5.0

Customer did not leave a comment.

ROCKY R. 
Rating:
5.0

Customer did not leave a comment.

AMY L. 
Rating:
5.0

Your services are excellent

MARJORIE B. 
Rating:
4.0

I like the option to check in online however it really does not make to much sense if you have to do the online process but still have to go inside to get the keys. Seems like a waste of time why not just go inside

CHARLES F. 
Rating:
4.0

Customer did not leave a comment.

Taylor M. 
Rating:
5.0

Kiran and Greg are the best! Thank you!

Michael R. 
Rating:
4.0

People were great. Truck was bad. Transmission sounded like it was going fall apart. It got stuck in low gears. The steering was loose like 1960s truck. Alignment off. Brakes like manual 60s. Brakes went soft and transmission jerked and lurched forward like I had let go of the brake. Emergency did work. It's had a good life but time to trade that truck in.

jack S. 
Rating:
4.0

Customer did not leave a comment.

KARIM B.  |  First Impressions 
Rating:
4.0

They overcharged my credit card for $159 and change over the original charge of $31 and i have to call to rectify but still is not in my account .. FRAUD..??? Incompetence..??

MANUEL M. 
Rating:
4.0

I am not sure why we were charged for gas when we picked up the truck it was empty. Can someone let me know? We also got charged for another day.....

Gino D. 
Rating:
5.0

Very nice people, professional and friendly!

JAIME A. 
Rating:
5.0

The employees who assisted me were Accommodating and made sure I had everything I needed. Thank You, Nate

NATHANIEL W. 
Rating:
4.0

Customer did not leave a comment.

YASMIN P. 
Rating:
4.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

My original pickup location was garbage. Service recovery (Dustin I think) was great and the team at E. Colonial took care of me right away.

Kevyn K. 
Rating:
5.0

Customer did not leave a comment.

Brian B.  |  First Impressions 
Rating:
1.0

Everyone I encountered was extremely nice as I’m relocating from Tampa to Orlando and my apartment is ready yet . But the problem occurred when the agent called to confirm my truck rental and suggested since I would be needing a storage to stay in the uhaul family I obliged and was given a rsvp confirmation email and number for a 10 x15 storage unit which I needed to house my item I was forced to figure out where I would be putting stuff because when I arrived to check in I was told there are no unit of that size to accommodate me .. I was extremely tired from the move and cleaning the house to even want ti go anywhere els he offered us a 10x12 which isn’t what I needed . The first unit was u savory in appearance. So I went back to the office n the super friendly older gentleman didn’t hesitate to offer me another option. But it was extremely annoying I asked for a partial refund due to issues that came up but I was told .. it’s up to the store to . Handle that .. but all 3 individuals whom I encountered were super helpful seemed to be a huge clerical error that should of never happened.but I’m would not recommend because I had to find a place for items that couldn’t fit .

Zakeya G.  |  First Impressions 
Rating:
1.0

Understaffed is the norm, it appears. I had a reservation and still wound up waiting in line for 15min to speak to someone, and then waited 20 more to get my trailer while they helped others who had also been waiting. Uhaul customer service is becoming well known as one of the worst. The rental equipment is fine.

BRENT H. 
Rating:
5.0

Customer did not leave a comment.

Bharatkumar P. 
Rating:
5.0

Customer did not leave a comment.

Adarsh P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIELL B.  |  Overall Experience 
Rating:
5.0

Great service and a great experience. I would recommend this location as one of the best!

Gil C. 
Rating:
5.0

Free Beer!

CHARLES R. 
Rating:
3.0

Location does not answer phone and/or notify customer when installation has been completed. Staff indicated their phone lines don't work.

John S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Deborah V. 
Rating:
5.0

Customer did not leave a comment.

THADDEUS S. 
Rating:
5.0

Customer did not leave a comment.

LOUIS N. 
Rating:
5.0

Customer did not leave a comment.

Ernest E. 
Rating:
5.0

Customer did not leave a comment.

LUIS C. 
Rating:
5.0

The truck had loose steering. This made it dangerous at highway speed. The steering had a long delay when I would make corrections, often drifting into the lane beside me and once, almost hitting the truck to my right rear. This was very scary and unsafe during an 11 hour trip.

BRENT W. 
Rating:
4.0

Customer did not leave a comment.

TOMAS Y. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE S. 
Rating:
5.0

Solve 30 min hold time on customer service national number.

GEOFFREY M. 
Rating:
4.0

Service was great but it would be nice to have a few seats available for customers.

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

Alex C. 
Rating:
5.0

Customer did not leave a comment.

Willie J. 
Rating:
4.0

They only get a 4-star rating because I rented a climate controlled storage space, but when I got there on Tuesday, the A/C wasn't working and no-one told me it was out. Fortunately, they got it fixed by Friday.

ROGER J. 
Rating:
5.0

Great help as the assigned turn-in location was closed. Very helpful on a busy day.

Mary B. 
Rating:
4.0

The only thing that made me uncomfortable was the lack of face masks in the presence of customers. Please wear face masks in the presence of customers, we're still in the midst of a pandemic.

Kassandra I. 
Rating:
5.0

I couldn't possibly ask for better service,

bill P. 
Rating:
5.0

Customer did not leave a comment.

Alex C. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

BRENDA G. 
Rating:
5.0

The owner of the location was very funny and helpful

Yamil R. 
Rating:
5.0

Customer did not leave a comment.

Toja B.  |  First Impressions 
Rating:
5.0

Todo bien

Onasis B.  |  First Impressions 
Rating:
3.0

Was unable to exit the storage facility at 10:15. After call with customer care for half an hour, was a able to get out at last.

Adarsh P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryant S.  |  First Impressions 
Rating:
5.0

The manager helped me, he was extremely professional and knowledgeable. Rented a truck and a storage unit at the same site. Everything was very convenient!

Daniel H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIELL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YOLANDA A.  |  First Impressions 
Rating:
5.0

The manager who worked with us was fantastic.

Jonathon N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pipeline W.  |  First Impressions 
Rating:
5.0

It's very hard to speak to a representative when there is a local number? The wait time is over 30 minutes. The storage unit is extremely hot and I wasn't expecting such climate for climate control storage.

MARJORIE B.  |  First Impressions 
Rating:
5.0

Very quickly finished with setting up storage. Out in 15 minutes. Very nice staff and informative.

Daniel D.  |  First Impressions 
Rating:
3.0

I am giving a 3/5 star, average rating because the experience was incredibly simple and the location and facility are decent. If I hadn't asked for directions to access the gate to the facility then I wouldn't have had to interact with anyone who worked there and that is very convenient indeed. However, this survey does not include the question of satisfaction with the price. I'm renting a climate controlled 5x5 space which average cost (including climate controlled) is $44 and I am paying $65. That is a price increase of very near 50%. The directions to the facility are adequate but could be improved by stating which direction the facility map is facing. The facility map is laid out north/south, while the physical location stretches east/west. A simple fix would be a north orientation arrow on the facility map or orient the map in landscape instead of portrait. The location was easy to find, and the access to the gate can be found by doing a little searching. There appear to be no signs or directions on how to get to the gate once on property and the vehicle rental and rental return building are up front blocking the view of the storage area. It took me an extra minute to find. A minor inconvenience and now that I know it will be easy to access. I'd recommend using this Uhaul storage location for a short term but not long term time period as the extra $20 per month adds up. After a year's rent (plus taxes and fees) that is $840 vs the average price (+taxes/fees) of $600.

William S.  |  Online Move In 
Rating:
5.0

Excellent service!!!!

Karen G.  |  First Impressions 
Rating:
5.0

Todo bien y complacido era lo que estaba buscando gracias

Guillermo A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra O.  |  First Impressions 
Rating:
5.0

The only thing is building D ac is still not working. They need to fix it because everytime i come there its hot

Verrisa G.  |  First Impressions 
Rating:
5.0

Very happy

Mattie G.  |  First Impressions 
Rating:
5.0

Quick and easy process to check in

Todd T.  |  First Impressions 
Rating:
4.0

I was appreciated they had an climate storage for me to rent.

Guy D.  |  First Impressions 
No reviews have been submitted for this location.

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