Customer Reviews for U-Haul Moving & Storage of Baldwin Park

5,012 reviews

4001 E Colonial Dr   Orlando, FL 32803
(East Colonial Drive 1 mile east of Fashion Square Mall)

(407) 894-6011

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(407) 894-6011

4001 E Colonial Dr
Orlando, FL 32803
(East Colonial Drive 1 mile east of Fashion Square Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

AMY L. 
Rating:
5.0

Your services are excellent

MARJORIE B. 
Rating:
4.0

I like the option to check in online however it really does not make to much sense if you have to do the online process but still have to go inside to get the keys. Seems like a waste of time why not just go inside

CHARLES F. 
Rating:
4.0

Customer did not leave a comment.

Taylor M. 
Rating:
5.0

Kiran and Greg are the best! Thank you!

Michael R. 
Rating:
4.0

People were great. Truck was bad. Transmission sounded like it was going fall apart. It got stuck in low gears. The steering was loose like 1960s truck. Alignment off. Brakes like manual 60s. Brakes went soft and transmission jerked and lurched forward like I had let go of the brake. Emergency did work. It's had a good life but time to trade that truck in.

jack S. 
Rating:
4.0

Customer did not leave a comment.

KARIM B.  |  First Impressions 
Rating:
4.0

They overcharged my credit card for $159 and change over the original charge of $31 and i have to call to rectify but still is not in my account .. FRAUD..??? Incompetence..??

MANUEL M. 
Rating:
4.0

I am not sure why we were charged for gas when we picked up the truck it was empty. Can someone let me know? We also got charged for another day.....

Gino D. 
Rating:
5.0

Very nice people, professional and friendly!

JAIME A. 
Rating:
5.0

The employees who assisted me were Accommodating and made sure I had everything I needed. Thank You, Nate

NATHANIEL W. 
Rating:
4.0

Customer did not leave a comment.

YASMIN P. 
Rating:
4.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

My original pickup location was garbage. Service recovery (Dustin I think) was great and the team at E. Colonial took care of me right away.

Kevyn K. 
Rating:
5.0

Customer did not leave a comment.

Brian B.  |  First Impressions 
Rating:
1.0

Everyone I encountered was extremely nice as I’m relocating from Tampa to Orlando and my apartment is ready yet . But the problem occurred when the agent called to confirm my truck rental and suggested since I would be needing a storage to stay in the uhaul family I obliged and was given a rsvp confirmation email and number for a 10 x15 storage unit which I needed to house my item I was forced to figure out where I would be putting stuff because when I arrived to check in I was told there are no unit of that size to accommodate me .. I was extremely tired from the move and cleaning the house to even want ti go anywhere els he offered us a 10x12 which isn’t what I needed . The first unit was u savory in appearance. So I went back to the office n the super friendly older gentleman didn’t hesitate to offer me another option. But it was extremely annoying I asked for a partial refund due to issues that came up but I was told .. it’s up to the store to . Handle that .. but all 3 individuals whom I encountered were super helpful seemed to be a huge clerical error that should of never happened.but I’m would not recommend because I had to find a place for items that couldn’t fit .

Zakeya G.  |  First Impressions 
Rating:
1.0

Understaffed is the norm, it appears. I had a reservation and still wound up waiting in line for 15min to speak to someone, and then waited 20 more to get my trailer while they helped others who had also been waiting. Uhaul customer service is becoming well known as one of the worst. The rental equipment is fine.

BRENT H. 
Rating:
5.0

Customer did not leave a comment.

Bharatkumar P. 
Rating:
5.0

Customer did not leave a comment.

Adarsh P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIELL B.  |  Overall Experience 
Rating:
5.0

They were extremely nice and helpful!! They truly went above and beyond to help

Meghan B.  |  Overall Experience 
Rating:
5.0

Great service and a great experience. I would recommend this location as one of the best!

Gil C. 
Rating:
5.0

Free Beer!

CHARLES R. 
Rating:
3.0

Location does not answer phone and/or notify customer when installation has been completed. Staff indicated their phone lines don't work.

John S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Deborah V. 
Rating:
4.0

Customer did not leave a comment.

AMIR O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THADDEUS S. 
Rating:
5.0

Customer did not leave a comment.

LOUIS N. 
Rating:
5.0

Customer did not leave a comment.

Ernest E. 
Rating:
5.0

Customer did not leave a comment.

LUIS C. 
Rating:
5.0

The truck had loose steering. This made it dangerous at highway speed. The steering had a long delay when I would make corrections, often drifting into the lane beside me and once, almost hitting the truck to my right rear. This was very scary and unsafe during an 11 hour trip.

BRENT W. 
Rating:
4.0

Customer did not leave a comment.

TOMAS Y. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE S. 
Rating:
4.0

Customer did not leave a comment.

Belinda B.  |  Overall Experience 
Rating:
5.0

Solve 30 min hold time on customer service national number.

GEOFFREY M. 
Rating:
4.0

Service was great but it would be nice to have a few seats available for customers.

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

Alex C. 
Rating:
5.0

Customer did not leave a comment.

Willie J. 
Rating:
4.0

They only get a 4-star rating because I rented a climate controlled storage space, but when I got there on Tuesday, the A/C wasn't working and no-one told me it was out. Fortunately, they got it fixed by Friday.

ROGER J. 
Rating:
5.0

Great help as the assigned turn-in location was closed. Very helpful on a busy day.

Mary B. 
Rating:
4.0

The only thing that made me uncomfortable was the lack of face masks in the presence of customers. Please wear face masks in the presence of customers, we're still in the midst of a pandemic.

Kassandra I. 
Rating:
5.0

I couldn't possibly ask for better service,

bill P. 
Rating:
5.0

Customer did not leave a comment.

Alex C. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

BRENDA G. 
Rating:
5.0

The owner of the location was very funny and helpful

Yamil R. 
Rating:
4.0

I would say that you should tell people how much storage, delivery, and pick up of the empty boxes are from the beginning and that they are separate fees from the main delivery, pickup of full boxes, and shipping fee. I had known about this from a post I had read about someone else who used your services but if it had been a surprise I would not have been very happy. Also - would like to be able to select how many furniture pads I want, not just have a bunch show up that I don't want or need (or have space for).

Elizabeth D. 
Rating:
1.0

Half of my stuff came in broken, not on time. Horrible service

Josh G. 
Rating:
5.0

Customer did not leave a comment.

Alejandro S. 
Rating:
5.0

Customer did not leave a comment.

Jeanpierre S. 
Rating:
5.0

I had a great experience from start to finish! Great crew here at this U-Haul store!

robbin R. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO C. 
Rating:
5.0

The location owner, Terry, provides nothing short of 5 star service. He is very understanding and a true gentlemen. He also addresses everyone by their last name, regardless of one's age, gender, or race. We need more role models like him; God bless him! (Alex: MCO to FLL)

ALEX G. 
Rating:
3.0

Customer did not leave a comment.

TRAVIS W. 
Rating:
4.0

Customer did not leave a comment.

ANGEL D. 
Rating:
5.0

Customer did not leave a comment.

DIMITRA D. 
Rating:
4.0

Customer did not leave a comment.

Shajuana H.  |  Overall Experience 
Rating:
5.0

Doing good job.

ANGEL R. 
Rating:
5.0

Awesome

MELISSA L. 
Rating:
5.0

From pick up all the way to the drop off everything was completely satisfactory and I think they went beyond to help me

RAYMOND L. 
Rating:
5.0

Customer did not leave a comment.

Toja B.  |  First Impressions 
Rating:
5.0

I always get a very good and professional service from the personal on this location and I recommend to everyone.

LUIS M. 
Rating:
5.0

Todo bien

Onasis B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANICEELENIA F. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Thank you to the owner for saving the day when the virtual/online check in verification failed through no fault of our own putting us at risk of losing our reservation on moving day. We'll always use this location & be sure to recommend it to our friends for their needs;however, we'll let everyone know to go with the in person check in and pick up vs virtual.

Keona D. 
Rating:
5.0

Keep doing the way you're doing

JOHN F. 
Rating:
5.0

Convenient, great people, easy access

Richard W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Annette T. 
Rating:
5.0

Easy web site reservation, easy check in & drop off, friendly service.

JAMES V. 
Rating:
2.0

1)Terry forgot greeting to customers and thank you and smile , and please He is in the wrong job or department costumer service 2) clean the trucks

Jairo M. 
Rating:
5.0

N/A

MICHAEL E. 
Rating:
5.0

Nothing. Service and product was excellent. Will rent from them again when needed.

TODD L. 
Rating:
5.0

Customer did not leave a comment.

hernan R. 
Rating:
5.0

Customer did not leave a comment.

Randall F. 
Rating:
3.0

A lot of money for average service.

Steven C. 
Rating:
4.0

This location had plenty of trucks and the team member was readily available and helpful.

Crista S. 
Rating:
5.0

Customer did not leave a comment.

Pedro T. 
Rating:
5.0

Best costumer service ever

MARIA C. 
Rating:
5.0

Customer did not leave a comment.

Orawin H. 
Rating:
5.0

Nothing I would change. The attendant was nice and helpful.

Johnathan T. 
Rating:
1.0

Customer did not leave a comment.

Yamileth m.  |  Overall Experience 
Rating:
3.0

Was unable to exit the storage facility at 10:15. After call with customer care for half an hour, was a able to get out at last.

Adarsh P.  |  First Impressions 
Rating:
2.0

Location was convenient but service was ok at best. We paid for a climate controlled unit but the air conditioning was not working for at least 3 weeks with no estimate on when repairs would be made. It was over 100 degrees in my unit and I didn’t want to wait any longer. I moved to the Extra Storage Space facility. It was more convenient, cleaner and the staff is helpful and friendly.

Bruce S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RICHARD B.  |  Overall Experience 
Rating:
5.0

Great staff

JOSEPH L.  |  Overall Experience 
Rating:
4.0

We were lied about the truck we were rented. We were told that it was a new security feature to turn the wheel all the way to the left or right to start the vehicle. When I return we the truck, I was told a ne lw key was cut and I just had to hold the key into the lock for a few seconds. My right shoulder is killing me this morning from trying turn thr steering wheel on a stopped vehicle all day.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

Customer did not leave a comment.

TANIA B. 
Rating:
5.0

Experience couldn't be better!

LEONARD G. 
Rating:
4.0

Contacting Uhaul through 1-800-go uhaul is useless !!! I will seriously consider using Penske or Ryder next time even if it costs me more money. After you sign the contract and pick up the Uhaul rental truck you are completely on your own. Lord forbid you have to change drop off locations or worse, have a mechanical issue because trying to contact anyone at Uhaul to help you is impossible.

David C. 
Rating:
5.0

Customer did not leave a comment.

Sasan F. 
Rating:
5.0

One of the employees wasn't familiar with the “Tow/Haul” switch. It wouldn't turn off. Fortunately I didn't run into any rain.

FRANCIS A. 
Rating:
5.0

Great service

Michael S. 
Rating:
5.0

Customer did not leave a comment.

TOMMY H. 
Rating:
4.0

Fast, friendly staff

johnston M. 
Rating:
5.0

Customer did not leave a comment.

DIAMOND R. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

EMERGENCY AND ALERT. A LAPTOP MAY HAVE BEEN LEFT IN THE CAB OF TRUCK TT8161E!!! ALERT ALERT! PLEASE CONTACT DANIEL 50-247-1358 OR TOPE 217-816-6509 PLEASE DOUBLE CHECK THE CAB AND BED OF TRUCK TT8161E

DANIEL H. 
Rating:
5.0

Thank you for accepting my last minute changes

TRACIE P. 
Rating:
4.0

Customer did not leave a comment.

SHYTASHA P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

Bryant S.  |  First Impressions 
Rating:
5.0

fast pickup fast return love this place

JOSE G. 
Rating:
1.0

Not friendly atmosphere. Lady was rude!!

Maria A. 
Rating:
4.0

Customer did not leave a comment.

EMIL V. 
Rating:
5.0

Customer did not leave a comment.

FONNY J. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

GERHARD S. 
Rating:
5.0

Customer did not leave a comment.

GERHARD S. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
5.0

Great customer service at this location.

Angelia F. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE B. 
Rating:
5.0

Online instructions for returning the trailer after hours could be more comprehensive.

KYLE C. 
Rating:
5.0

Awesome!

SUSAN V. 
Rating:
5.0

Great service

ROBERT S. 
Rating:
5.0

The manager helped me, he was extremely professional and knowledgeable. Rented a truck and a storage unit at the same site. Everything was very convenient!

Daniel H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIELL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YOLANDA A.  |  First Impressions 
Rating:
5.0

The manager who worked with us was fantastic.

Jonathon N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HAROLD O.  |  First Impressions 
Rating:
5.0

It's very hard to speak to a representative when there is a local number? The wait time is over 30 minutes. The storage unit is extremely hot and I wasn't expecting such climate for climate control storage.

MARJORIE B.  |  First Impressions 
Rating:
5.0

Very quickly finished with setting up storage. Out in 15 minutes. Very nice staff and informative.

Daniel D.  |  First Impressions 
Rating:
3.0

I am giving a 3/5 star, average rating because the experience was incredibly simple and the location and facility are decent. If I hadn't asked for directions to access the gate to the facility then I wouldn't have had to interact with anyone who worked there and that is very convenient indeed. However, this survey does not include the question of satisfaction with the price. I'm renting a climate controlled 5x5 space which average cost (including climate controlled) is $44 and I am paying $65. That is a price increase of very near 50%. The directions to the facility are adequate but could be improved by stating which direction the facility map is facing. The facility map is laid out north/south, while the physical location stretches east/west. A simple fix would be a north orientation arrow on the facility map or orient the map in landscape instead of portrait. The location was easy to find, and the access to the gate can be found by doing a little searching. There appear to be no signs or directions on how to get to the gate once on property and the vehicle rental and rental return building are up front blocking the view of the storage area. It took me an extra minute to find. A minor inconvenience and now that I know it will be easy to access. I'd recommend using this Uhaul storage location for a short term but not long term time period as the extra $20 per month adds up. After a year's rent (plus taxes and fees) that is $840 vs the average price (+taxes/fees) of $600.

William S.  |  Online Move In 
Rating:
5.0

Everything worked and it was easy

Pablo S.  |  First Impressions 
Rating:
5.0

Excellent service!!!!

Karen G.  |  First Impressions 
Rating:
5.0

Todo bien y complacido era lo que estaba buscando gracias

Guillermo A.  |  First Impressions 
Rating:
5.0

Great people, easy to speak with, great sense of humor, great customer service skills

Richard W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra O.  |  First Impressions 
Rating:
5.0

The only thing is building D ac is still not working. They need to fix it because everytime i come there its hot

Verrisa G.  |  First Impressions 
Rating:
5.0

Very happy

Mattie G.  |  First Impressions 
Rating:
5.0

Quick and easy process to check in

Todd T.  |  First Impressions 
Rating:
4.0

I was appreciated they had an climate storage for me to rent.

Guy D.  |  First Impressions 
No reviews have been submitted for this location.

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