Customer Reviews for U-Haul Moving & Storage of Beaverton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Beaverton

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Ronald G. on

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Jeffrey M. on

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When I arrived, I had to wait out in the rain while the employees searched for my vehicle. The wait time in general was way too long.

Ramin E. on

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Kathleen M. on

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The assistant manager is very uncouth and not customer service friendly. He just drove up the van, and even before I walked up to the van, he said loudly, there you go, and walked away. No, is there anything else I can help you with, or do you have any questions? Just left the keys in it, and walked away. Granted, I rent vans from UHAUL every summer at least 4-5 times, but it doesn’t mean that I don’t appreciate good customer service. I try to avoid that location because of him, and only go there only if I absolutely have to.

IRENE Y. on

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Staff is always very helpful and professional. Occasionally the outside staff is a little disorganized and lack communication skills. But overall I’m very happy with my experience.

Chris H. on

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Douglas H. on

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You need to add more counter help. Whet I was there renting the trailer on the evening to pick it up I had to wait 15 minutes in line along with other people just to get service you need to add more counter help.

Kenneth G. on

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The inside of the cab was dirty

Annette S. on

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Sam B. on

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Mahealani S. on

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David T. on

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Service was excellent. I had a blown fuse, and a new one was installed. Halfway through the trip, we ended up with a nail in one of the trailer tires, and it was quickly replaced. I was impressed with the quality of the service and of the people working there -- it was clear customer service mattered to them.

Benjamin G. on

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Truck needs maintenance! Alignment is needed. Truck was hard to keep straight when driving. Brakes on truck were terrible.

katarzyna i. on

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Richard C. on

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Azalia D. on

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The staff at this location were very nice and helpful. Good job team!!

Sandra C. on

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Darlene L. on

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Efficient, good service. Thank goodness you have plenty of packing materials on hand to purchase. It was great.

Matthew G. on

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I really like the new Ford vans that you have for rent.

MICHAEL F. on

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Jeff was great in getting me a modest refund

John S. on

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we did have some trouble getting my reciept?

Jeong S. on

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Very good

Anna B. on

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Don’t change anything ??

Charlotte K. on

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John B. on

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Great, quick service. Unexpected, very pleasant experience.

Daniel G. on

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Pamela A. on

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Cheryl M. on

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Sean M. on

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Vicky K. on

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Alexandre H. on

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April O. on

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Everything was ready and easy to use! I even left my new house keys in the truck after returning it, and they were returned to me the next morning! Great Service

Clarence C. on

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Nancy R. on

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Very helpful and personable

CARLOS J. on

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Customer service was great. Very helpful and clean..

jennifer steve R. on

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Everyone was very helpful.

Jasmine T. on

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Need to get the other gate fixed to exit.

jennifer steve R. on

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Thanks for being Extremely helpful and providing excellent customer service.

Richard O. on

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The worst customer service ever. I was also over charged.

Michael S. on

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By far the best Uhaul I've ever been to. Everyone is incredibly friendly and helpful. I cannot recommend this facility highly enough. My only complaint is that you are so far from me now!

Kerrie M. on

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North Idaho needs more pick up locations. Had to drive an hour to pick up truck.the trucks insode was dirty, but we were given 1 day free . given 3 locations to drop off in Portland after one agreed t

Kevin-wendy M. on

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Thank you.

NAOMI E. on

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Thanks for helping!

JESSICA L. on

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Had a great experience thank you

ronald p. on

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They were very helpful. Over the top.

CRISTY C. on

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Great thanks again!

BARBARA M. on

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Very kind manager and staff. A pleasure doing business with them.

David A. on

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Professional, courteous, prompt services!

Scott S. on

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Great staff.

julie y. on

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ok

Landon P. on

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Busy but helpful

Kyle M. on

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Competitively priced. Clean. Easy.

Sadae H. on

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The gate was not working properly , my code dont work and I can only get in when uhaul is open Tripled the cost of my move had to miss work and. Hire people because of the fact when I can get in.

Tom L. on

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I had to walk back and forth from the storage unit to the office a couple times. Which in itself is no big deal. However there was no clear signage as to where to go or how to get into the office.

Henry l. on

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The gentleman that checked me in was very rude he kept on wanting me to hurry up and get out of the truck I’m 62 years old disabled and it takes me a while to get down from an elevated position

John M. on

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Paul was Knowledgeabe, intelligent and helpful.

Roel N. on

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Good morning very happy thank you for your help thank you for your customer service

Barbara N. on

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I am very satisfied and have used used uhaul for many years .

MIKE H. on

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Chyna is fantastic!!!

sergio d. on

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Thank you for the great service

BARRETT O. on

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Great place clean and nice

Brock K. on

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My experience here at the Beaverton Uhaul was quick, easy and as expected.

Robert R. on

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I was disappointed to learn that the unit rental was not pro-rated as I paid for a full month but vacated on the 14th. I was told "No refund". My payment of $245 was made on the 6th.

Rich N. on

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a little tight access around buildings

MIKE H. on

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This is a good Uhaul Center. I have experienced far worse. China is an outstanding representative of this facility

Michael S. on

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Incredibly helpful and kind

ALISA S. on

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There seems to always be a shortage of desk help..... causing long wait times. .

MELISA M. on

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Everyone I’ve dealt with for the past 3 years while having a storage unit was great- I loved Brock. However your new general manager was extremely unprofessional and rude to deal with- glad to be gone

RICHARD B. on

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More expensive then you're Oregon Facility by far I don't understand why and would really like to

MICHAEL D M. on

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Virginia G. on

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Very good

Cherie S. on

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Received Very capable and helpful service. Thanks!

Zach W. on

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Brock was very helpful and pleasant to do business with.

steve b. on

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Some of the staff are a little curt and short.

Kris M. on

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It’s a tough areato navigate, get items from vehicles to storage units. Staff and facility is fine... but the old layout makes it tough to recommend.

bridget k. on

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Too hard to gauge how much truck rental will cost. Unfriendly staff; not willing to explain differently when I didn't understand.

Mike M. on

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Ubox delivery person was the BEST!!!

Michael A. on

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Patricia M. on

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Idid not have my unit for the month and expect to be refunded the prorated amount. When can I expect a refun???

PATRICE S. on

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Rates raised allott. Manager never returned phone calls.

michael k. on

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The whole staff is professional and excellent

Cliff R. on

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Everything went great.

Brian H. on

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The bathroom in the storage area was filthy. Our stuff in storage full of cotton from vents. The guy who closed is out was rude! 195.00 too much

vladimir m. on

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Jeff is the best guy!!!

GARY W. on

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A staff member helped me shop for moving supplies through the whole store and helped me load everything into my vehicle. They went way beyond what I expected. I'll definitely be back!

John M. on

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Your office went above and beyond to provide information, advice and quick service when our UBox was weeks late arriving from Houston. Thanks!

William r. on

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The Beaverton U-Haul was a nice place to store our things.