Customer Reviews for U-Haul Moving & Storage of Beckley

2276 reviews

125 Ragland Rd   Beckley, WV 25801
(Intersection of Rt16 & RT19)

(304) 252-8679

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(304) 252-8679

125 Ragland Rd
Beckley, WV 25801
(Intersection of Rt16 & RT19)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The workers were super helpful. I got the wrong size for the job, but they helped get me the right size once I realized my mistake. They were just generally enjoyable to work with.

MATTHEW BREEN B. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

MJ A. 
Rating:
3.0

Box trailer smelled odd. Dirt on floor as well as leftover shelving. Trailer brakes were almost non existent, go to stop and was being pushed by trailer (only had sofa in trailer at time).

JOSHUA AARON P. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

Not much you could improve on every thing was easy and if I had any questions thay we're right there to answer them

MELISSA DAWN B. 
Rating:
5.0

Customer did not leave a comment.

Norma B. 
Rating:
5.0

GM was well versed and knowledgeable about the U-haul business. He took time to get me on my way as he had a lot of equipment to check in on a Monday morning. Thanks for the customer focus.

RODNEY E.  |  First Impressions 
Rating:
5.0

GM did a very good job of getting me a rental unit

RODNEY E. 
Rating:
5.0

Turning in the vehicle was simple and easy.

GLORIA O. 
Rating:
4.0

Have enough staff to lessen the wait time

MICHAEL STEVEN K. 
Rating:
3.0

Make sure the customer knows what the buttons and lights are for inside the truck. Show how to open and shut the back door. Many people have never driven a UHaul truck before and these couple of minutes explaining these things would be a very nice customer service touch.

LESLIE GALLAHER M. 
Rating:
5.0

Customer did not leave a comment.

BRYAN KEITH S. 
Rating:
5.0

Customer did not leave a comment.

Tonia H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RONNIE L. 
Rating:
5.0

they doing good to me and care of friendly alot to me and im apprericate it

DERRYL R H. 
Rating:
1.0

The truck late all over me and my cargo. I was told it had 3/4 of a tank and it did not it was barely over a half of a tank. Plus I was told to return it in Christiansburg because they needed the equipment which is 30 minutes away from me but I took it there and the parking lot was full of trucks. Very disappointed!

CAMERONWAYNE R. 
Rating:
5.0

Customer did not leave a comment.

Christy Lynn F. 
Rating:
5.0

Customer did not leave a comment.

Jessica D. 
Rating:
1.0

The hours the facility out open are ridiculous. They close at 7pm! Now who gets off work at 7pm most people work. Those hours of operation are not beneficial to anyone except maybe the employees that work there. Also the employees there especially the hateful old man at the front are not friendly or very useful. Didn't even let me know that I didn't have to buy a lock until I came back to they then told me that they forgot to give a lock...Employees seemed pretty lazy!! Thats All!! Thank u😖

AMANDA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAULSTEPHEN J. 
Rating:
4.0

Customer did not leave a comment.

JOHN W K. 
Rating:
5.0

Customer did not leave a comment.

REGINA A. 
Rating:
5.0

They all did well! Give them a raise!

JOHN PRESTON II S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD MARK P. 
Rating:
4.0

Customer did not leave a comment.

JEMMA C. 
Rating:
5.0

Customer did not leave a comment.

LAURA MICHELLE B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DEBBIE R. 
Rating:
4.0

Customer did not leave a comment.

JOYCE R. 
Rating:
5.0

Customer did not leave a comment.

VICKIE N. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

The lady was very nice give her a raise

JOHN PRESTON II S. 
Rating:
5.0

Customer did not leave a comment.

Donna C. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Nine

Jonnathan Edward B.  |  First Impressions 
Rating:
5.0

Truck was excellent condition and very easy to drive, even on I-81. Uhaul changed the drop off location in a text message the day before pickup. Person at the drop off location said to just park the truck and put the keys in the drop box. Didn't have anything else to do with it.

WILLIAM M. 
Rating:
3.0

The staff is very rude. An older gentlemen approached the manager at 8:55 and asked “Do you open at 9?” The manager replied “Maybe. I'm guessing this is your truck and you're not going to get it until I'm done cleaning. So it'll be ready when it's ready.” I felt very bad for the older man. Complete disrespect. The entire staff is unmotivated to be there - and to be honest, if you're paying well, you can do better. We need these trucks so they will keep being rented, but the customer service at this location is extremely poor and looks bad on Uhaul.

Justin B. 
Rating:
5.0

Nothing

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN LEVI A. 
Rating:
4.0

everything was good except one of the turning lights was out....but overall a good experience

Brian Paul G. 
Rating:
5.0

Customer did not leave a comment.

PETERM S. 
Rating:
5.0

Customer did not leave a comment.

armon P. 
Rating:
5.0

Customer did not leave a comment.

JAMES ELVIS H.  |  Overall Experience 
Rating:
3.0

We rented a Van…it was so dirty we had to wipe down stirring wheel and all areas we had to touch. Locks, handles etc. Plus it smelled bad. Being a former uHaul employee I was very unhappy with the condition of the van. Don't think it had been cleaned inside in a long time.

Mary H. 
Rating:
5.0

Professional, Answered questions, Clean facility, Explained truck functions

JAMES ROY S. 
Rating:
3.0

Monitor bakes on vehicle,

MILDRED ANN C. 
Rating:
5.0

Customer did not leave a comment.

Samuel Corey L. 
Rating:
5.0

Met my needs well and will most likely Use again.

Brian P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ORALWYCIE S. 
Rating:
5.0

Customer did not leave a comment.

Isaac A. 
Rating:
5.0

Customer did not leave a comment.

sandra S. 
Rating:
5.0

Attitude of gentleman behind the counter(not the one who took care of me) basically sucked. He acted like we were bothering him and it showed. Poor attitude. Super glad he did not wait on me. There would have been words.....

TERRI L A. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

linda D. 
Rating:
5.0

Just found $1500.00 was a bit high.

CHELSEA D. 
Rating:
5.0

Customer did not leave a comment.

RONALD LYNN M.  |  Overall Experience 
Rating:
5.0

This is the place to get your moving truck or trailer. The staff was friendly and helpful. They made the drop off process really easy. Although don't expect to find an available storage unit.

Thomas F. 
Rating:
1.0

The cargo trailer I rented, was useless. The door jammed open the first time I opened the door. I was unable to get any use out of it. After trying for 3 days straight, to contact the place I got it from, being left on hold for hours each time, I returned it to the closest u-haul location. It was only in my possession for a week. So now, for reasons out of my control, I am expected to pay around $450 for an $18 trailer that was not in good enough condition to be rented. All of which, could have been avoided, if that trailer would have been inspected after it was last rented.

ERIN V. 
Rating:
5.0

Checking in via the app made it very fast.

David L. 
Rating:
1.0

Reservation was confirmed ahead of time. There was no truck available when I arrived and no help getting a new truck. Will not be using uhaul again after this experience.

JOSH M. 
Rating:
5.0

Wonderful customer service and so very neat an clean

Carl H. 
Rating:
5.0

Customer did not leave a comment.

Janet M. 
Rating:
5.0

Customer did not leave a comment.

Shawn C. 
Rating:
3.0

The truck was clean and tidy. Although you have to pay extra for any and all equipment such as a dolly which should be provided considering what u have to pay for the rental. I payed 60+ $ for 24hrs and only drove the truck about 9 miles to and from. I also rented a storage with them for 120$ monthly. Which I figured I would get a discount since it did say. 1 month free storage with rental but that was never even mentioned. The employee wasn't very informative with any information. I didnt feel welcome and that they didn't really want to be there.

AMANDA H. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
2.0

Rep in store walks back into building without acknowledging my greeting. Literally didn't say a word for a minute after I told him I was returning the trailer. Poor. Then first he does is complain about having another trailer that I dropped off. He got a little better but just could do so much better.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Miranda D.  |  Overall Experience 
Rating:
5.0

Everything was great. Ordered a dolly, didn't receive it but its okay. Just would like refunded on it. Thank you!

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Tonya T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES TRAVIS H. 
Rating:
4.0

Customer did not leave a comment.

TONYAANN T. 
Rating:
5.0

It would be helpful for the access hours to be a little longer. Like myself most people don’t get off work until five and the access has already stopped. I

Leland S.  |  First Impressions 
Rating:
4.0

Iwe would use them again

PAMELA JUNE W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kristi S. 
Rating:
5.0

Nothing both ends awesome.. You as a company should give military first responders and federal employees a discount

Dawn E. 
Rating:
5.0

Always great to work with.

LINDA L. 
Rating:
5.0

Customer did not leave a comment.

spencer F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mahendrabhai P. 
Rating:
4.0

Customer did not leave a comment.

DANNY W. 
Rating:
5.0

Customer did not leave a comment.

Sharon M. 
Rating:
5.0

Customer did not leave a comment.

JIYEONG Y. 
Rating:
3.0

Customer did not leave a comment.

Charles P. 
Rating:
2.0

The roof wasn't tightly sealed and it rained heavily in nyc and quite a bit of our clothing and furniture was soaking wet.

MIKAILAJO H. 
Rating:
4.0

Customer did not leave a comment.

Stephen Harold G. 
Rating:
1.0

Give me my money back that was over charged

PERRY S. 
Rating:
4.0

Front headlight was burned out. Not informed to return truck at 7am on Sunday

MELISSA G. 
Rating:
5.0

Customer did not leave a comment.

TONY M. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR A. 
Rating:
5.0

Very easy return. Plenty of signs up telling you where to go and what to do. Impressive!

Bradley V. 
Rating:
5.0

Customer did not leave a comment.

GLENN RICHARDSON P. 
Rating:
2.0

People Had no clue where there equipment was. Walked me by the trailer I was renting twice. Then said I can't find your trailer. I asked the lady if that was my trailer sitting right there in front the store that we had walked right by. They made sure I did the walk around to make sure there was no damage. Well when I open the trail it was still dirty inside. Had been used to haul trash and it leaked all inside.. no one had a mask on in this store.

MATTHEW N. 
Rating:
5.0

Customer did not leave a comment.

TERESA H. 
Rating:
5.0

Customer did not leave a comment.

Randy D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kealee C. 
Rating:
5.0

Customer did not leave a comment.

EUGENE B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ASA JR W. 
Rating:
3.0

Everything. The app does not work and this is the third time you cannot use it to pick up a truck and during COVID that's a real pain in the ass for those trying to be safe. The truck had multiple issues and didn't have any kind of a wipe down which is obvious. Basically if I catch the damn virus within a week I'm sure I know where it came from.....,

BRANDON SETH B. 
Rating:
5.0

perfect

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

lana F. 
Rating:
1.0

They were rude and I'm getting extra charges I don't feel like I should have to pay. I put the exact amount I was asked before I left and now I'm getting billed an extra $20+

JEFFERY S. 
Rating:
5.0

Customer did not leave a comment.

Nathenial Layne D. 
Rating:
5.0

Customer did not leave a comment.

Debra L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

DEREK RONALD E. 
Rating:
5.0

Customer did not leave a comment.

Leah M. 
Rating:
5.0

Customer did not leave a comment.

JORDANSHANE L. 
Rating:
4.0

Customer did not leave a comment.

Harold O. 
Rating:
5.0

Customer did not leave a comment.

TERUKA C. 
Rating:
5.0

Nothing excellent employees

SANDRA A. 
Rating:
5.0

Customer did not leave a comment.

Robert Jesse W. 
Rating:
5.0

Customer did not leave a comment.

Wanda M.  |  Overall Experience 
Rating:
5.0

Very satisfied with the storage unit rental and the staff who accommodated all my needs in a professional and customer oriented manner.

ART G.  |  Overall Experience 
Rating:
5.0

I was overseas for nine years and kept personal effects at U Haul for that period. Everything was pristine, thank you!

PAUL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brent O.  |  Overall Experience 
Rating:
5.0

Great staff. Great overall experience. No issues whatsoever.

Brian G.  |  Overall Experience 
Rating:
5.0

Logan is a excellent worker always is very helpful

Anslem H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronnie M.  |  Online Move In 
Rating:
5.0

Very helpful, knowledgeable,attentive, and patient! Moving my mom under stressful circumstances. Uhaul made it as easy as possible

David W.  |  First Impressions 
Rating:
4.0

I booked a large storage unit before moving here. Talked to the store twice to confirm. Upon arrival, they had no record of my reservation and did not have the unit size available. I did get some units together that suited my needs, just was concerning with moving across the country with truck on its way. The staff was courteous and helpful, I rented a truck a couple times as well as having the units and they were great with that as well. All in all, after a bit of a rough start, it was a great experience.

Jennifer B.  |  Overall Experience 
Rating:
5.0

The young lady that helped me was very nice. I selected one unit but after seeing it, I realized I needed a larger unit. The UHAUL employee was patient and professional throughout the whole process.

Donna S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anthony C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIM L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia N.  |  First Impressions 
Rating:
5.0

Very clean facility, if I ever needed a storage space would definitely use them again.

Phyllis M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susie D.  |  Overall Experience 
Rating:
4.0

I reserved two storage units by phone from out of town. Talked to them one the phone twice but when I arrived they did not have anything reserved for me. I had a truck coming from out of state the next day. Fortunately they had three units that i could reserve since there were no large units available. It all worked out, but would have rated higher if they had my reservation after the two calls to confirm.

Jennifer B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Makeba B.  |  First Impressions 
Rating:
5.0

Everything was fine.

christian b.  |  Overall Experience 
Rating:
5.0

Always easy to deal with and willing to work with you I would use them again if I needed too before anyone else .

Stephen W.  |  Overall Experience 
Rating:
5.0

Great bunch of people that you have at the Beckley location. They was very helpful in my moving needs. Will use again .

James K.  |  First Impressions 
Rating:
5.0

Very nice & professional.

Carrie R.  |  First Impressions 
Rating:
1.0

Extremely over priced, not a good value compared to other storage units.

Dewayne B.  |  Overall Experience 
Rating:
5.0

Went above and beyond to make sure we hd the right equiptment and storage for our task at hand. Outstanding!

chrystal h.  |  First Impressions 
Rating:
5.0

Everything was great!

Lori J.  |  Overall Experience 
No reviews have been submitted for this location.

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