U-Haul Moving & Storage of Bel Air

4553 reviews

200 W I65 Service Rd S   Mobile, AL 36608
(S Of Dauphin St and N of Airport Blvd)

(251) 343-7101

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(251) 343-7101

200 W I65 Service Rd S
Mobile, AL 36608

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

good

JOHN F. 
Rating:
5.0

Prompt, courteous and knowledgable service - well done.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Samuel N. 
Rating:
5.0

The employees were extremely helpful. Chris went out of his way to make it a good experience and I would use the store again because of him.

James W. 
Rating:
5.0

If it were not for Chris, this rating would be much lower. He is a fine young man who worked through several obstacles to deliver my car dolly. He did so with professionalism and a positive attitude. He was polite and went out of his way to ensure I was satisfied. Thanks Chris!

George J. 
Rating:
5.0

Customer did not leave a comment.

Bernell D. 
Rating:
5.0

This is the best Uhaul location in Mobile, AL. Friendly staff and large parking lot for easy pick up and drop off.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

SHARON P. 
Rating:
5.0

Customer did not leave a comment.

KELLY K. 
Rating:
5.0

Customer did not leave a comment.

SUSAN C. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
3.0

Improve on time

EDMOND H. 
Rating:
5.0

Customer did not leave a comment.

lea V. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
5.0

Not comfortable with associate using their own phone to transmit my DL onto Your screen. Even though I know that is required by you. It is disconcerting. The associate was great though, explained how & why.She was very courteous .

GRETCHEN N. 
Rating:
4.0

Customer did not leave a comment.

SHELIA C. 
Rating:
5.0

Customer did not leave a comment.

pascale L. 
Rating:
5.0

Customer did not leave a comment.

MARTHA S. 
Rating:
5.0

Everything was great

KANDI T. 
Rating:
4.0

Get more staff because, the wait time was a little too long to pick up and drop off

ENDIA B. 
Rating:
1.0

Get the right customer email and don't send me any more shit. I don't have any accounts with you. You don't give any way in the emails to opt out. If you send me any more I'll file a report with the FCC.

SHELANDRA A. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

pam r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DOMINIC W. 
Rating:
5.0

There is a lot of foot traffic from the apartment/hotel nearby. This makes it uncomfortable when returning vehicles after hours.

Roderick J. 
Rating:
4.0

Customer did not leave a comment.

SHELIA C. 
Rating:
5.0

Customer did not leave a comment.

Jerry E. 
Rating:
3.0

Customer did not leave a comment.

Justin P. 
Rating:
5.0

Customer did not leave a comment.

CHERRY M. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Deposit be placed back to card within 24hours..two days later and I'm still waiting

Roberta S. 
Rating:
5.0

Customer did not leave a comment.

TAKEARA W. 
Rating:
5.0

I'm sorry I didn't catch the name of the men working at the Drop Off... but they were really friendly and concerned if there were problems

Jamie G. 
Rating:
5.0

All good. Perfect

BARRY L. 
Rating:
4.0

I was greeted on the lot without having to go inside. The rep had all my info and drip off was simple.

Chad C. 
Rating:
5.0

Poor agent was swamped with customers... he did an excellent job

MARGARET H. 
Rating:
4.0

Customer did not leave a comment.

kathrena R. 
Rating:
5.0

Keep doing what you do

LEVAUGHN J. 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

Billy F. 
Rating:
4.0

My charges were duplicated and duplicated again causing issues with my account!!!

MYRA D. 
Rating:
5.0

This location was great, the staff was very friendly (both) and so helpful.

Robert A. 
Rating:
1.0

The equipment was ok. But the van smelled as if it were burning. And the Customer Service Representative was not very clear about the charges and he didn't not verify anything as far as the gas or milage. He was the worst.

ANTOINETTE C. 
Rating:
5.0

Very nkice customer service

ELSA R. 
Rating:
4.0

Customer did not leave a comment.

GABRIEL R. 
Rating:
5.0

The truck smelled of cigarette smoke but other than that I had a pleasant and speedy experience.

Dalila P. 
Rating:
3.0

The 9 inch cargo van that I reserved was not cleaned. When I arrived the representative tried to give me a conversion van that was old and dirty. After finally getting the cargo van it was dirty.

CYNTHIA M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly W. 
Rating:
5.0

Customer did not leave a comment.

Seth W. 
Rating:
5.0

Customer did not leave a comment.

BOB M. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
3.0

Way too slow in morning.

Warren B. 
Rating:
5.0

Customer did not leave a comment.

DEWAYNE D. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jon C. 
Rating:
5.0

Customer did not leave a comment.

STEWART M. 
Rating:
4.0

Customer did not leave a comment.

Princess M. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
4.0

I would have liked the U-haul employee who handed the keys over to me to walk around the U-haul with me to inspect the truck and make sure there were not marks or dents.

MEREDITH D. 
Rating:
2.0

Have the people on time for an appointment. Have equipment in working order. Be nicer to customers

Sharon K. 
Rating:
4.0

Customer did not leave a comment.

Emily P. 
Rating:
5.0

I have no complaints, issues, or concerns. The online booking was simple and convenient. The employees I encountered for pickup and return were very courteous and knowledgeable. Great experience for me!

THADDEUS K. 
Rating:
5.0

Customer did not leave a comment.

shayna G. 
Rating:
5.0

Customer did not leave a comment.

Robin S. 
Rating:
3.0

The employees were great. However, whoever is putting in the locations to pick up a uhaul needs to double check ✔. I went to the location my reservation showed and it wasn't the right one. The employee at the wrong location was kind enough to find the right one. It an unnecessary waste of time and gas.

REBECCA G. 
Rating:
5.0

Customer did not leave a comment.

Terry W. 
Rating:
1.0

Even though the drop off was a disaster, i would like to give credit to (2) of your outstanding employees, Aerial Darbonne and Tracy Holcombe. Both of these ladies lived into your goal of a positive customer experience. I was getting ready to blast u-haul on FB and twitter before talking to Aerial this morning. She immediately took control of the situation and completely resolved my problem assuring me she was going to handle everything and not to worry.. I will say you have some issues with this Mobile location that you need to get under control... quickly. Thankfully you have people like Aerial and Tracy to clean up the mess. I hope this is received as constructive criticism and positive affirmation for 2 AWESOME ladies! Give them each a bonus!!

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Angela T. 
Rating:
5.0

Customer did not leave a comment.

LANCE R. 
Rating:
5.0

Nothing you did great job

MIGUEL G. 
Rating:
5.0

Customer did not leave a comment.

dennis S. 
Rating:
2.0

They switched trailers on me. And then they build me for two trailers. Mischarged me twice. The trailer I rented has been returned but the trailer that the show was rented hasn't been. And they still had me paying for it the trailer that someone else now has. Highly unlikely I will ever use this location or let anyone that I know use this location. For this being a hub like location for U-Haul it is very poorly organized and ran.

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

Beatrice R. 
Rating:
5.0

Great service as usual!

TROY M. 
Rating:
5.0

The best you have

Kenneth N. 
Rating:
5.0

Customer did not leave a comment.

Benj T. 
Rating:
5.0

Very helpful and excellent location the way they should always be

KENNETH N. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM O. 
Rating:
5.0

Customer did not leave a comment.

Stephanie C. 
Rating:
5.0

Customer did not leave a comment.

viyesha H. 
Rating:
5.0

Customer did not leave a comment.

Chadwick C. 
Rating:
5.0

Quick, clean and friendly

Darold W. 
Rating:
3.0

The check in process is annoying, if a person were not tech savvy it would be an issue . Our truck was covered in damage and app was not working to document it The after hours check in was tedious . I pay to rent the uhaul not to work for uhaul . It's not my job to check damage or check in

Michelle R. 
Rating:
5.0

Excellent experience!

CYNTHIA T. 
Rating:
5.0

Customer did not leave a comment.

MIKE S. 
Rating:
5.0

Everything was good no complaints.

JACQUELYN M. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

They did a good job.

JOHN T. 
Rating:
5.0

Please consider adding a senior citizen step up,particularly on the driver's side. On the 15 foot truck the step up to the driving platform is considerable for seniors moving into smaller homes. Use it as a marketing tool... Only company with handy helpers for seniors.

David P. 
Rating:
5.0

Customer did not leave a comment.

SELWYN S. 
Rating:
3.0

Answer the phone when customer is calling! I left my garage door opener on the driver side visor. I stayed on the phone waiting for someone to pick up the call, someone finally did said the calls had been rolled over. She said they would call me. It is not your fault I left the door opener in the van. Just need to let someone there know so they might retrieve it for me

Randall E. 
Rating:
5.0

Customer did not leave a comment.

Jarrod F. 
Rating:
5.0

Everything went without a hitch! Quick and easy! Staff did a great job!

Malcolm Y. 
Rating:
3.0

Customer did not leave a comment.

Tamichael T. 
Rating:
1.0

I had an issue picking up at my first location. No one could help me and I was transferred to this location. Picking up the Uhaul was no issue at this location. Dropped it off a day early. I called several times to make sure it was no issue to drop off early and couldn't get through to no one. Call center never picked up. I just went ahead and took it and it was no problem. I was told that I am good to go and should receive an email in about 30 minutes. The next day I get a call and they asked where the Uhaul was at and do I plan to keep it longer. I tried to call again and the call center never picked up. Was on hold for at least 30 minutes. I had to go to the actual store and tell them that I brought it back. The gentlemen at the counter was not professional at all... on his cell phone while talking to me but was very apologetic for the inconvenience. Not sure if this really matters because you guys will get business regardless and more than likely will have to use you again. Customer service really needs help.

Leonel C. 
Rating:
5.0

Customer did not leave a comment.

TAMARA M. 
Rating:
4.0

Customer did not leave a comment.

Grover H. 
Rating:
5.0

This people in this location are the best I use the trailer 2 o 3 times per month and I go there becouse those people are the best in Alabama

Antonio E. 
Rating:
5.0

Customer did not leave a comment.

Tara C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jarian T.  |  Overall Experience 
Rating:
5.0

Cody and the rest of the staff were friendly and welcoming. Looking forward to a long and great relationship.

charles w.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

russell h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary R.  |  Overall Experience 
Rating:
5.0

Thank you so much for everything.

Mary L.  |  Overall Experience 
Rating:
5.0

Constance and Cody was t. Constance maintain a positive attitude throughout all my questions. Very sweet lady I love this location everyone is amazing

Tamika D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

carlos s.  |  Overall Experience 
Rating:
5.0

The manager really helped. Even though I had made a reservation for a storage unit with my credit card by phone with national U-Haul when I arrived the unit was no longer available. The manger was able to help me

Lyman H.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Carol C.  |  First Impressions 
Rating:
4.0

I needed a 10x15 storage space. The one I got was in an old storage building that had not been updated. The door was extremely hard to open and close. It needed a lot of lubrication. I was told at check-in that I needed a special lock for the door (which I already had) but it would not fit the slide-latch mechanism so I (fortunately) had a regular padlock with me that worked. When I mentioned this to the desk girl she said "oh yes, that's the old building. The new locks won't fit those doors." It's a good thing that I hadn't already purchased the required lock...

Keith F.  |  First Impressions 
Rating:
5.0

None

rochelle v.  |  First Impressions 
Rating:
4.0

The automatic lighting was tricky to get to turn on in the hallway. It took a lot of motion to activate. Facility was secure.

Rosemary G.  |  Overall Experience 
Rating:
4.0

I experienced 3 price increases during my contract. This place was way to expensive!

Bridget l.  |  Overall Experience 
Rating:
4.0

I really appreciate the two workers that was took care of me that day, they was very helpful.

Loretta M.  |  First Impressions 
Rating:
5.0

Customer service up on renting and return was excellent. Good group of people.

Tammy M.  |  First Impressions 
Rating:
1.0

I was very dissatisfied I previous reserve online got to facility they had no information that I had a storage unit time delayed I got the storage online to return the storage unit was not unlock ther

Paula G.  |  First Impressions 
Rating:
5.0

Extremely helpful staff and they provide a great service.

eric m.  |  Overall Experience 
Rating:
5.0

My truck sat a whole month not touched with a camera on it at all time i was nervous leiving it out of state but id do it again no question

Christopher K.  |  Overall Experience 
Rating:
5.0

The guy who check me out was amazing. He was very friendly and helpful . I can’t remember his name but I know you’ll can pull it up. I’m glad I went Uhaul for my traveling and storage needs!!!

fiora l.  |  First Impressions 
Rating:
5.0

Store was very busy - one employee with one trainee. Lady was very helpful, thorough and patient. Never lost her cool and was great.

Rosemary S.  |  First Impressions 
Rating:
5.0

The location was Very convenient and the staff was friendly..

Micheal W.  |  Overall Experience 
Rating:
1.0

Tried changing the contact info. on the unit 3x (2x in person; 1x on phone). The new info. didn't save which resulted in multiple late fees. Check payments were also lost 2x giving us more late fees.

Peyton G.  |  Overall Experience 
Rating:
5.0

Davis was extremely helpful very nice and we will definitely be using them again if need be in the future I highly recommend this facility.

Lisa M.  |  Overall Experience 
Rating:
5.0

They helped out tremendously. Thank you Thank you

Terri W.  |  First Impressions 
Rating:
5.0

Great , great people. Can't say that about everyone with U Haul.

Laurance M.  |  First Impressions 
Rating:
4.0

I have been dealing with Uhaul for a few years, In every location service has been good. Always very helpful. Thank you Uhaul for hiring people that care.

Kay P.  |  Overall Experience 
Rating:
5.0

Fantastic staff. Always professional. Always helpful. Always well trained.

John N.  |  Overall Experience 
Rating:
5.0

N/A

carlos s.  |  First Impressions 
Rating:
5.0

Mr. Davis is very professional in every way. He goes above and beyond to meet and greet every customer with a smile and a great desire to help. I personally think that this guy should be acknowledge

Marvin J.  |  Overall Experience 
Rating:
5.0

Made everything so very easy great service

Ralph R.  |  First Impressions 
Rating:
5.0

I receive great service and was very satisfied

Angela F.  |  Overall Experience 
Rating:
5.0

All that was expected was fulfilled.

jim s.  |  Reservation 
Rating:
5.0

Doing a great job.

Mary N.  |  Overall Experience 
Rating:
5.0

Had to use Penski for truck they were 1/2 the price and better ride. We got the car hauler from Moffat Rd Uhaul they were excellent, but a total different story when we turned it in in Murfreesboro!

Gwhynn H.  |  Overall Experience 
Rating:
5.0

Best move I have ever experienced. Great customer satisfaction. Would recommend.

ralph m.  |  Overall Experience 
Rating:
5.0

I would use you home in the future

Bennie S.  |  Overall Experience 
Rating:
3.0

Lack of communication

Jason G.  |  Overall Experience 
Rating:
5.0

We had a great experience. Friendly and helpful staff made this transition easy.

Jessica s.  |  Overall Experience 
Rating:
5.0

Everything was done in a timely manner

Anna B.  |  Reservation 
Rating:
5.0

The manager at the I-65 Frontage Road is AWESOME he was so helpful. After almost 4 years of storage I was happy to finally moved my stuff to my home in Mississippi. Kudos to Toni and Brock too.

JANIE T.  |  Overall Experience 
Rating:
5.0

EXCELLENT CUSTOMER SERVICE WILL RECOMMEND U HAUL TO ANY ONE NEEDING STORAGE.

Edward H.  |  Overall Experience 
Rating:
5.0

I didn't have to visit the site.

LyDia B.  |  Overall Experience 
Rating:
4.0

THE STAFF WAS VERY KNOWLEGEABLE.

Erica D.  |  Overall Experience 
Rating:
5.0

made my storage & moving very easy

Janice S.  |  Overall Experience 
No reviews have been submitted for this location.

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