Customer Reviews for U-Haul Moving & Storage of Bellerose

4796 reviews

251-37 Jericho Tpke   Bellerose, NY 11426
(At Little Neck Parkway)

(718) 347-4182

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(718) 347-4182

251-37 Jericho Tpke
Bellerose, NY 11426
(At Little Neck Parkway)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JEROMEA M. 
Rating:
4.0

Rebecca, the young lady that helped me was excellent, both at pick up and drop off. She made my day.

JOHN S. 
Rating:
4.0

Employees were all knowledgeable polite and helpful

MICHAELF F. 
Rating:
5.0

Customer did not leave a comment.

JOHNJOSEPH P. 
Rating:
5.0

No improvements necessary!!

Michelle R. 
Rating:
4.0

Customer did not leave a comment.

Carlos P. 
Rating:
4.0

Customer did not leave a comment.

Shibu J. 
Rating:
4.0

Customer did not leave a comment.

Eric D. 
Rating:
5.0

No comment

FRANCKEL T. 
Rating:
5.0

Customer did not leave a comment.

LUIS C. 
Rating:
2.0

Customer did not leave a comment.

PATRICKO B. 
Rating:
5.0

Everybody was very helpful and very kind and they got me out there very quick Dropping off the trailer was painless

NICHOLASS P. 
Rating:
4.0

Customer did not leave a comment.

KEITHA L. 
Rating:
5.0

I wish the after hours return was without a fee.

Serge D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
2.0

After leaving the facility to get more items from our truck, we were unable to get in because the security system is broken. However, staff were very helpful throughout the moving process.

Amaris G.  |  Online Move In 
Rating:
1.0

We were lied to about several things. They also wasted an hour of my time because of this. I ended up going to CubeSmart up the block and they helped me within 10 minutes.

edwin c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHIVAMSHARANAM M. 
Rating:
3.0

Couldn't rent the truck I need because it was against the policy even though the website allowed me to. When returning the equipment there was no employee at the equipment return section. I had to go inside and drop off the keys and wait a couple of hours to find out how much I was going to be charged via email because the employee was busy on her phone.

CARLOS C. 
Rating:
5.0

Excellent service all around

alferdo J. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR C. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH P. 
Rating:
5.0

Customer did not leave a comment.

JASMINEM C. 
Rating:
5.0

All went well. The employees were polite and knowledgeable. No improvement necessary.

KENNETHCY C. 
Rating:
5.0

When paid and confirmed orders on line,make sure at pick up ,the stuff paid is available.

Salvatore P. 
Rating:
4.0

Customer did not leave a comment.

Thomas C. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY B.  |  Overall Experience 
Rating:
5.0

Thanks for the great service

ROBERTM K. 
Rating:
5.0

Customer did not leave a comment.

Jordan S. 
Rating:
5.0

Customer service as it's finest.

RICHARDS M. 
Rating:
4.0

My gas tank was off. There was less in the tank than was in the picture. I tried to submit the photo on the link provided to me prior to leaving, but it would not let me. Very disappointed about this

JOHNR F. 
Rating:
5.0

Customer did not leave a comment.

JOEL A. 
Rating:
5.0

Great Customer Service

Rubina J. 
Rating:
5.0

Customer did not leave a comment.

Dennis B F. 
Rating:
5.0

personnel were very helpful at this location. drop off was great.

JEFFREYA M. 
Rating:
1.0

Better trucks, the dolly straps were broken but we're still given to us, we did not know they were broken and they were rendered useless

SANJEEV R. 
Rating:
1.0

I went there to book a uhaul truck, lady there was not helpful at all, she said we don't have anything available, if you have reservations then i can help, then i checked online there was alot of trucks were available then i booked one online and went to her and i said why you are lying about no availability, then she gave me bad attitude I can tell you people here are refusing business of uhaul You guys need to check them

HARMANPREET S. 
Rating:
4.0

Jasmine was incredible. Despite me coming last minute to rent a trailer, along with a bunch of other people, she was extremely courteous, thorough, and handled everything great! She had my paperwork done, trailer hooked up, and had me on my way in no time. She's a true star, who worked great, while being apparently the only person working there.

JUSTIN R. 
Rating:
2.0

While the associates at this location were helpful, this location is severely understaffed. Thankfully, an associate who was working way past closing time was still there. Otherwise, the keys to the truck would not have been available for us. Also, the truck share 24/7 process is confusing, and the app crashes frequently.

Simone T. 
Rating:
5.0

The woman leading the show was amazing. She was faced with at least 6 sets of customers at a time the entire time I was there, and she handled them all swiftly, efficiently, with care and attention to detail. That being said, give her more office staff!! As a manager myself, I’d hate to be the lone office support on duty on such a busy day! She was amazing and I feel my move is in excellent hands.

Laura B.  |  First Impressions 
Rating:
5.0

When I made appointment, should pick up at College Pt. And a day before confirm text sent to pick up different location. Customer Service not pick up the phone(actually I gave up after waiting line more than an hour). I also get charged $16.00 for towing fee(ins.?) which was I didn't ask.

Sang L. 
Rating:
5.0

none

Nick L. 
Rating:
5.0

Very professional and friendly staff. Great customer service.

HARRYRAM R. 
Rating:
3.0

Its not right that you keep raising pricing

Rochelle W.  |  Overall Experience 
Rating:
5.0

Great staff, competent and friendly

Laurence F. 
Rating:
5.0

Excellent services

ROLANDOC K. 
Rating:
5.0

All good The staff is very friendly and extremely helpful.

Cesar J. 
Rating:
5.0

Great customer service and super easy move. Thanks so much!

Paul G. 
Rating:
1.0

Customer did not leave a comment.

Aji G. 
Rating:
5.0

Customer did not leave a comment.

TATIANA L. 
Rating:
5.0

The representative was very helpful and welcoming.

Tahmeed C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gordon C. 
Rating:
5.0

Customer did not leave a comment.

MARCELLA C.  |  Overall Experience 
Rating:
5.0

Great customer service

SIROS K. 
Rating:
5.0

Nothing, keep on doing what you're doing, staff is friendly and helpful and extremely efficient

OSCAR R. 
Rating:
5.0

Customer did not leave a comment.

JESSESAMUEL C. 
Rating:
5.0

Customer did not leave a comment.

todd g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jorge G. 
Rating:
5.0

Customer did not leave a comment.

Mike R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADRIENNE R. 
Rating:
5.0

Customer did not leave a comment.

margaret D. 
Rating:
3.0

Getting the bill correct. I did 69 miles and got billed for a 100 miles.

anthony P. 
Rating:
1.0

The costumer service lady was plainly rude and I would never ever would rent again from this location.

AGIM D. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
3.0

Customer did not leave a comment.

Francis V. 
Rating:
5.0

My only complain is the service is very slow. I waited for almost 30 minutes before I got called and there was only 2 people in from of me.

ZULFIKAR A. 
Rating:
5.0

The lady helping me was so great and she honestly takes a lot of pride at her job!

Jonathan V. 
Rating:
5.0

Customer did not leave a comment.

jerome S. 
Rating:
5.0

Great job corie was

Indira S. 
Rating:
1.0

The manager and her staff tried not to take extra steps that help costumers to gain positive experience. For example, they could not prepare the truck that I reserved and I needed to use a smaller truck that significantly impacted my move, but the manager did not want to take an extra step to make an adjustment and push me to just drop off the vehicle and encouraged me to check out whiteout letting me in. In addition, when I returned unused card boxes, they did not know how to do. I figured that they tried not to take an extra step because they don't know how to do or they are just lazy. Unfortunately, my experience at this office was really poor.

KOICHIRO S. 
Rating:
4.0

There was about 35 miles of gas left when I picked up my rental truck recently. For future, people should be required to put gas into whatever they are renting before returning it. If not, a monetary penalty should apply. Otherwise, this was a good experience overall.

Tom L. 
Rating:
5.0

Customer did not leave a comment.

PAMELA F. 
Rating:
1.0

Customer did not leave a comment.

JATENDER B. 
Rating:
1.0

Bill not settled on return of equipment settled at higher price later I still don't agree on charge on cc for last amount of $97 and change

JATENDER B. 
Rating:
4.0

Customer did not leave a comment.

GEORGECHRIS C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMT C. 
Rating:
4.0

Customer did not leave a comment.

Pedro H. 
Rating:
5.0

Customer did not leave a comment.

ESMILDAN B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Great place! Your employees were great! Thank you.

SCOTTJOSEPH W. 
Rating:
1.0

You have to explain about Ezzpaz Have to say about fees and gas

JAIMEE L. 
Rating:
5.0

Good service overall

JATENDER B. 
Rating:
5.0

I had the BEST Customer experience with Miss Cali. She is an exceptional employee... professional and affable. I wanted to take her home with me as my daughter! All the paperwork was explained thoroughly and expeditiously. It was a grest experience and I left smiling after a challenging day of moving. Asking for a one day extension was a snap with her over the phone. I didn't catch the other two namea of the other two employees that were in the lot when I returned the car , but they salutrd my friend and I and when he said aloud"now the sign off", they overheard and said there was none and we could be on our way. All was a wonderful Customer Service experience, outstanding in today's moody world. I will always use this location and recommend it to everyone in Queens. Many thanks to all! Bridget Murray

BRIDGET M. 
Rating:
5.0

Customer did not leave a comment.

DAMARIS B.  |  First Impressions 
Rating:
2.0

Long wait times, employees dont go ever rules properly, and blame you for damage when they did not do their job and find damage before you rent. I would never come back to this location.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

TOMMYS C. 
Rating:
4.0

Hard working ladies that treat the customers with respect. No improvement necessary if this is the norm.

KENNETHCY C. 
Rating:
5.0

Customer did not leave a comment.

KEVINVI P. 
Rating:
4.0

Customer did not leave a comment.

KAREN M. 
Rating:
5.0

Customer did not leave a comment.

MDSAIFUR R. 
Rating:
5.0

Have at least two staff at the register to make the pick up process faster.

Michael S. 
Rating:
5.0

Trailer marker lights weren't functioning and tires were bad.

Peter M. 
Rating:
4.0

Customer did not leave a comment.

PEDROJ JR H. 
Rating:
4.0

my experience was terrible. rented a truck to pick up in manhasset and even confirm on phone w/guy there. when went there sunday 4/18 to get truck, place closed, didn't answer door or phone. called uhaul. they said now i had to go to bellrose for van which was totally out of my way. got there, then computers went down and was there 2 hrs (alison in office said system was down prev day also). alison had to do my reservation all over again on her cell. did my move, returned truck after 5pm. supposed to drop key in box AND return it using your return website app. didn't work. called mgr jasimine carter. she said to just drop off key. i was promised $50 credit when 1st had to go to bellrose and saw initial credit card charge to be $81, then it jumped to $153 and have been trying unsuccessfully with jasmine to get this corrected. she said she was out of office monday 4/26.my experince with uhaul was 100% terrible and i would not recommend them to anyone. i am also considering filing a complaint with better business bureau.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Oludolapo A. 
Rating:
5.0

Customer did not leave a comment.

Yanfei R. 
Rating:
5.0

Jasmine was awesome she was a One Woman Show and handled all of her customers calmly and professionally as she had a whole store full of people wanting to pick up their equipment x2

Joanne H. 
Rating:
5.0

John, a relatively new hire at U-Haul, was extremely helpful during the return of my trailer. He patiently guided me into the trailer's resting location. We both had a good laugh and I learned a new skill thanks to his guidance! He is someone who enjoys interfacing with the public and, especially, making your customer feel welcome! Please extend my thanks and best wishes to him!

WILLIAMN G. 
Rating:
3.0

It looks like the customer service rep working there was very busy and could've used an extra person there to help them.

ROBERTJ S. 
Rating:
4.0

You may want to consider to hire at least one more person for this location , she was doing everything alone.

NARIMAN A. 
Rating:
5.0

Customer did not leave a comment.

SANGMIN C. 
Rating:
5.0

Customer did not leave a comment.

PEDROPABLO S. 
Rating:
3.0

Customer did not leave a comment.

Samuel P. 
Rating:
5.0

You might need to create 3 car space for renters who will return your vans within 3 to 4 hours.

OLAKUNLEM O. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
1.0

Every time out mile wrong, gas wrong on rent agreement and we know that, when we start we checked everything and showed employees and we take a picture when we return we did same thing..

Halil A. 
Rating:
3.0

Nothing to report as the system was "down" all day. I was told to leave the truck in the return line and drop off the key. No interaction other than drop the key and leave. No idea what the "up-charges" will be.

DAVIDJAMES D. 
Rating:
4.0

Customer did not leave a comment.

DAVIDSONV E. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYJ K. 
Rating:
5.0

Customer did not leave a comment.

Berhane J.  |  Overall Experience 
Rating:
3.0

it took them a whole day for the access card to work, ended up making my move to 2 days instead of one. The entrance to the storage facility sliding doors needs to be made even to make it easier for the dolly's to roll in and out.

MARJOBERTHT S.  |  First Impressions 
Rating:
2.0

Firstly, I looked online and chose this location because of its “drive-up units”. Then once I’m checked in, and ready to store my items, I come to find out that I can only drive my car until the gate, then I must unload onto a dolly, and walk my things to the storage unit. While the storage unit itself was clean, it was not what I expected. Secondly, the ramp (which is the only way to get your things up to the storage) is ridiculously skinny and is nearly impossible to make a u-turn to get back down the ramp. Thirdly, I was moving during December, the ramp and the walk-way around the storage facility was all snowy and icy.

Jasmine P.  |  Overall Experience 
Rating:
1.0

Your ramp suck and the spaces isn’t for a client like me too muck walking to my unit. I can’t stay there ok ty

GRS M.  |  First Impressions 
Rating:
1.0

This rating is purely based off my experience dropping off my rental truck Saturday 10/24 in the afternoon and canceling my storage unit. My experience when picking up that morning was excellent. Rebecca was outstanding. I need a manger to contact me in regards to this.

BRIAN M.  |  First Impressions 
Rating:
5.0

The day of my move, the corridor light was broken and the movers had to work in darkness to move me out of 2 units. Kaitlynne was extremely helpful and attempted to fix the light but the problem appeared to be more extensive than just changing a few light bulbs. Kaitlynne informed me of the move out process, was always available, and made the process much less stressful. My stored items were free of bugs, moisture, all intact, and the customer service at this location has always been excellent.

Jeanne J.  |  Overall Experience 
Rating:
1.0

Access to storage units on the roof is very unsafe, you have to back your vehicle up a steep trail to get to the unit. Good luck if your driving a truck. Uhaul definitely needs to change this

Veronica r.  |  Overall Experience 
Rating:
4.0

i wish the lockers didnt look so old and the peucing wasnt so high especially right now

Rochelle W.  |  First Impressions 
Rating:
1.0

I got no help from the service. My Service person did not gave a tour of storage only stated it’s on the other side of the building. Pick up your vehicle in row D and inspect it for damages before you leave. The entire right side top portion of truck broken and open from the front to the back ;with the upper signal light broken. I went back to the service person who was outside at the return vehicle station. I informed her that the truck was damaged and I need another truck. She replied, “ I need to go home.” “I closed out the register.” It’s 7:20 pm You closed” and I didn’t have a truck to move .”we know the truck was damage ;you will not be charged for the damages.” She refused to go to the office to give me another truck. why would you give me a damaged truck? I gave her the truck key and ask her to cancelled out the truck. I didn’t pay to rent a broken truck. I lost money because of your company poor service of not proving me with a working truck. I had to pay the moving people who’s was to load and unload the truck. I had the worst experience with your company’s service personals. They both had attitudes and was not helpful in proving information or service. I used your company before and I have never had this poor service experience. The service person stated ,”she will cancelled out the truck rental and insurance for 8/18/20. “I will return the money to your card and send you a text message.” I didn’t get a text for the cancellation/ truck insurance from Uhall as she stated on 8/18/20. 7:27 pm.Thanks for your resolution of this poor service provided by your service staff on the afternoon of 8/18/20.

MARCIA B.  |  Overall Experience 
Rating:
2.0

The actual unit itself is good. The way to access the unit is horrible. Any unit that is on the roof, must be accessed by BACKING your vehicle UP a curved road. This is very dangerous. Also if one vehicle is backed up the road, you must wait until they are done, and then you can access your unit with your vehicle. UHAUL must reconstruct this area. And if the gate sensor doesn't have anything in its view, the gate will close, and even if it hits an object it doesn't stop, it continues to close. DANGEROUS.....SOMEONE COULD BE SERIOUSLY HURT

Veronica r.  |  First Impressions 
Rating:
1.0

Had me paying for 24 access and the door where always close

Chassity C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

reginald w.  |  First Impressions 
Rating:
5.0

Great experience , excellent staff. Only negative would be the lighting in the storage area.... the timer should be adjusted because they keep going off while trying to move things. It made things hard ...we were often left in the dark and we needed to keep going out of the unit every 3-4 minutes to wave and see if the lights turned back on.

erika r.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Stephen E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUTH W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisa p.  |  First Impressions 
Rating:
5.0

Staff were very helpful and courteous. Offered great assistance. I highly recommend this place for miving and storage needs.

Ursula C.  |  First Impressions 
Rating:
4.0

No complaints. Staff 👍

max T.  |  First Impressions 
Rating:
5.0

The manager was awesome.

Robert D.  |  First Impressions 
Rating:
5.0

Very professional and courteous staff during the entire rental period which lasted about 3 months. We had no issues with the units and felt secure every time we needed to access the units.

Francisco T.  |  Overall Experience 
Rating:
4.0

I had a good experience with U-Haul self storage. I would recommend them to others for their service and pricing.

KAREN E.  |  Overall Experience 
Rating:
5.0

Very good

Glenford N.  |  First Impressions 
Rating:
5.0

Moving is such a stressful experience but Charles lightened the load. He was so pleasant, patient and thorough in his explanations. He went above my expectations.

michelle h.  |  First Impressions 
Rating:
1.0

Was not happy! Over priced and you could never get in touch with a manager!!!! Employees were rude and not cooperative! I will never use this facility ever again!!!!!!

tanya L.  |  Overall Experience 
Rating:
5.0

I particularly appreciateed the customer service. Derrick H. gave me. He was very professionals and attentive.

Carmen M.  |  First Impressions 
Rating:
5.0

Great experience with U-haul.

Jerry W.  |  Overall Experience 
Rating:
5.0

I needed a uhaul and storage unit & this U-haul / storage unit was a great place. The staff was soo helpful and well knowledgeable of items I would need. I would like to especially like to thank Nya.

Jodie W.  |  Overall Experience 
Rating:
5.0

Shane went above and beyond during our move - excellent customer service. We thank him.

deardra c.  |  First Impressions 
Rating:
5.0

Service in bell rose was excellent,, new equipment,, highly reccomend

Vito P.  |  First Impressions 
Rating:
5.0

Have to complain with staff or with the facility. Will return back if and when I need them again. Thank you for your time and support when needed.

DAISY R.  |  Overall Experience 
Rating:
5.0

My sales associate, she was extremely helpful with my decision making, size of the unit and payment options. She also showed me exactly where my storage unit is, I will recommend her and u-haul again.

david e.  |  First Impressions 
Rating:
5.0

Outstanding customer sercice. The staff is very helpful.

keosha t.  |  First Impressions 
Rating:
5.0

the site is well attended, the emmployees very respectful and attentive to customer needs.

John S.  |  Overall Experience 
Rating:
5.0

Great customer service especially Shane , he was very patient and guided us on best options as we were doing the whole storage uhaul experience for the first time

Jiby G.  |  First Impressions 
Rating:
3.0

None

RAYMOND J.  |  Overall Experience 
Rating:
4.0

Everett the manager was very helpful, thank you once again

Edward F.  |  First Impressions 
Rating:
5.0

Great customer service,

maurice n.  |  First Impressions 
Rating:
4.0

I rented a small storage unit on the second level of the facility. Getting up the ramp was difficult when I had the U-haul van. Otherwise, I have no complaints. Facility helped me with my needs.

Christopher M.  |  Overall Experience 
Rating:
4.0

Staff was friendly and helpful

EVET S.  |  Overall Experience 
Rating:
5.0

Staff were helpful

RONALD J.  |  Overall Experience 
Rating:
5.0

Convenient,clean ,organized employees extremely helpful and professional.

Kimberly H.  |  Overall Experience 
Rating:
1.0

I was REQUIRED to purchase a DISKUS LOCK. After I placed all my property in the storage the manger “Everett” said they will VOID my contract and cut my lock. They even printed out the DISKUS lock info

Vincent P.  |  Overall Experience 
No reviews have been submitted for this location.

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