Customer Reviews for U-Haul Moving & Storage of Bend

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Bend

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Chris H. on

Rating:

Customer did not leave a comment.

Savanna S. on

Rating:

Very quick and easy

steven w. on

Rating:

Customer did not leave a comment.

Mary G. on

Rating:

Customer did not leave a comment.

Cheri R. on

Rating:

Nothing to improve. Five stars all around every time I use this facility

Ramona B. on

Rating:

Customer did not leave a comment.

DAVID R. on

Rating:

First of all I traveled an extra 35 miles one way to return the truck to a location that needed it. I returned it in 1 day instead of the 2 days allowed. It had 1/4 tank of gas more than when I picked it up. I had paid for 2 days of insurance. Then I get charged to my card,32 cents for going 3/10ths of a mile over my limit. Therefore I will not be using U-Haul again. I feel I should be given a refund or credit to my account. I have used U-Haul for years as my history shows,but now will be going elsewhere.

GREGORY R. on

Rating:

Customer did not leave a comment.

Howard R. on

Rating:

they need more help

Robert F. on

Rating:

Customer did not leave a comment.

Edward S. on

Rating:

Customer did not leave a comment.

anthony o. on

Rating:

Customer did not leave a comment.

John M. on

Rating:

Customer did not leave a comment.

Thomas P. on

Rating:

Customer did not leave a comment.

Sean M. on

Rating:

Customer did not leave a comment.

Sarah H. on

Rating:

The gentleman who helped me was extremely kind and patient. Very helpful and a generally happy guy. I didn’t catch his name, but he is probably in his early 40’s with a shaved head. He deserves a raise or bonus! Y’all are lucky to have him :)

phyllis m. on

Rating:

Customer did not leave a comment.

Noel R. on

Rating:

Customer did not leave a comment.

Ronald B. on

Rating:

Customer did not leave a comment.

MIKE H. on

Rating:

Cheaper rates! Rate and mileage way too high!

James B. on

Rating:

Easy check in and check out. Friendly staff.

sarah h. on

Rating:

This business seems to be very well run. Have never had a problem & people are very nice.

David M. on

Rating:

Slow Congested Understaffed

kinley f. on

Rating:

His vac is filthy. I did not even use it. I should not have to clean other's filth. I just threw away 37 dollars plus the 17 for oxy soap and 5 upholstery attachment.

Wendy M. on

Rating:

My code for my storage unit has not worked once in the 5 times I have tried to access it.

Marc B. on

Rating:

Slow service at counter.

Hilary M. on

Rating:

Appreciated staff member checking us in outside when we arrived. It would have been nice if this location could have been able to reimburse us for the furniture pads that we were not given, instead we have to follow up with departure branch.

Donna M. on

Rating:

Seats were surprisingly comfortable. Amazing gas mileage.

HAROLD C. on

Rating:

Customer did not leave a comment.

Angelina N. on

Rating:

Customer did not leave a comment.

brian b. on

Rating:

My code for my storage unit has not worked once in the time that I have had it.

Keith C. on

Rating:

Thank you!

kelsey g. on

Rating:

The blonde lady deserves a promotion or a raise because everytime I went there she was RUNNING the place so well! The guys need to be told to not stand around women while they’re loading things alone.

Edward S. on

Rating:

Very nice people, good service, no problems

kim m. on

Rating:

Thank you we trust U-HAUL

james s. on

Rating:

The crew in Bend was great to work with and very helpful!

Mary L M. on

Rating:

All of my experiences have been wonderful-great customer service!

Michelle R. on

Rating:

When I got to bend they were so accommodating and even moved trucks and trailers out of my way so I could get to my unit to unload absolutely amazing you guys are rockstars

rachel b. on

Rating:

I am the worst with names but the lady that helped us was and always is so amazing! Your rates are great and hours and customer service always rock!

Rick F. on

Rating:

Exceptional!!!!!! Even during the worst weather conditions. Thank you Rusty and staff. 😃

Rick F. on

Rating:

As usual very helpful store and people, defiantly my go to for transport rental and storage solutions.

Keith C. on

Rating:

Great job guys, thank you for allowing me to help out too.

Allie S. on

Rating:

Very helpful and knowledgeable! Can’t thank them enough for making our move as easy as possible.

Mary L M. on

Rating:

Customer service was top priority!!

Christian P. on

Rating:

The U-Haul team was very accommodating.

sandra gay w. on

Rating:

Very friendly and helpful!

Marianne P. on

Rating:

Everything went so smoothly! Rusty was very helpful - and even called us when a larger storage unit became available. He also backed the truck up to the storage unit for us. Great service!

SCOTT D. on

Rating:

Absolutely a great staff. Thank you for pleasant, courteous, and attentive service.

jordan c. on

Rating:

Guys at both locations were nice and helpful

Cara W. on

Rating:

Friendly and helpful staff

brandi l. on

Rating:

I had nothing but trouble with this place for them to act as if I work there and am running my own credit card or making the reservations myself.

LARRY B. on

Rating:

Except for yearly rate changes, our experience with UHaul M &S was very satisfactory.

leah v. on

Rating:

Great customer service!!! Very helpful every time we came in.

judith M. on

Rating:

No comments.

Sydney K. on

Rating:

Rusty and Mike are the best employees I have ever met. Very helpful and knowledgeable. Super fun sociable dudes.

Steve N. on

Rating:

Rusty and the rest of the crew were awesome

Paul D. on

Rating:

Excellent customer service and even better service out in the yard-Paul

Grant D. on

Rating:

Please install sand paper anti slip grip tape to all your trucks. I slipped and fell and hit my head outside my storage unit 130.. if i had been seriously injured I would have grounds for a lawsuit!!

Derick D. on

Rating:

Will never use again!!!!!

Cedric C. on

Rating:

Nice job!