Customer Reviews for U-Haul Moving & Storage of Bethany

613 reviews

2425 N MacArthur Blvd   Oklahoma City, OK 73127
(@ Nw 23rd and MacArthur)

(405) 787-2450

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(405) 787-2450

2425 N MacArthur Blvd
Oklahoma City, OK 73127
(@ Nw 23rd and MacArthur)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The gentleman working in the store was the best. He helped us get everything set up and was one of the kindest people I have ever met.

HEATHER H. 
Rating:
5.0

Customer did not leave a comment.

JOYCE P. 
Rating:
1.0

Customer did not leave a comment.

Krisnie M. 
Rating:
4.0

The unit is a lot smaller than we need so we will have to find another one later on

cristal b.  |  First Impressions 
Rating:
5.0

The gentleman that helped us is super friendly and helpful. Will definitely use this location again.

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

MARCO C. 
Rating:
5.0

The young lady that helped me return the car transport is amazing!!! We drove past 3 other U-Haul locations to return and the customer service is well worth the drive.

Elizabeth S. 
Rating:
5.0

Great guy that morning

Matt M. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRE N. 
Rating:
5.0

On line reservations are choppy, over selling your products!

Scott W. 
Rating:
5.0

Excellent customer service! You have my business!

Edward H. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Great service! Very helpful & friendly staff. Will continue to use this location for all my rental needs.

STEPHEN F. 
Rating:
5.0

Quintin was AWESOME!!!! He was perhaps the 1 person out of the whole move ( from Idaho) that made my move tolerable! so kind and gracious!!!

Kim R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim H.  |  Overall Experience 
Rating:
5.0

Laquonda is friendly and very helpful.

Kevin J. 
Rating:
5.0

Nothing as far as I'm concerned it was an awesome experience thank you so much

ALEATHA L. 
Rating:
5.0

Customer did not leave a comment.

MARCIA H. 
Rating:
5.0

Best service I have received in a very long time . The personnel were great.

JAMES K.  |  First Impressions 
Rating:
5.0

The staff there is the best I've ever dealt with.

veronica k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany M. 
Rating:
5.0

The manager on site as of 9/24/21 was an amazing help in every way. I appreciate his abilities to accommodate my situation. I would highly recommend there business.

Anthony L.  |  Overall Experience 
Rating:
5.0

Great service, very nice & courteous employees.

craig F. 
Rating:
4.0

Customer did not leave a comment.

JAMES C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ivas J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Excellent experience

JAMES F. 
Rating:
4.0

Good experience, would use again

Kylie H.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jesse P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

yvonne s.  |  Overall Experience 
Rating:
4.0

The customer service representative, Laquonda Huddleston, was extremely helpful and courteous.

Stephen W. 
Rating:
5.0

U-Haul as a whole is unorganized. The workers in the store are fantastic and extremely helpful but back office has some work to do. I called customer service to transfer my drop off location as the original location was closed and the employee told me that he had to transfer me to customer service to assist. After being on hold for 40+ minutes in the middle of the night I just dropped off the truck at a different location. Again I appreciate the front line employees as they made things very easy for me but the back office employee I spoke with was not helpful in a time of distress.

DANNY P. 
Rating:
2.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Only comment is that the row of units didn't have any electrical power for lighting. When i asked about it, they said they wouldn't fix it. They said if I'm in there after dark, that I'd have use a flashlight. I told them I was paying for a unit with lighting, they were not interested in fixing the problem.

MARK S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lovely H.  |  First Impressions 
Rating:
4.0

The employee was friendly and timely. There isn't anything I feel that needs improvement.

JANET M. 
Rating:
1.0

La verdad nos toco vivir una muy desagradable experiencia, hicimos contrato de mes por mes a la hora de firmar nos ofrecieron una garantia una, desafortunadamente era la primera vez q yo necesita de estos servicios y pir mi poca experiencia, nos paso lo q nunca crei, se metio el agua a el contenedor perdimos 1 recamara la mesa del comedor, 1 television lo mas desagradable q a la hora del reclamo, nos comentan q hay 2 tipos de garantias q por 10 o 17 dolares mas hubiera cubierto hasta 15 mil dolares, desafortunadamente yo no lo sabia, asi como no sabia q se nos hiban a dañar los muebles y lo peor q la respuesta fue q fue mi culpa por no haber preguntado, y yo creo q quiza no estan capacitados correctamente, me hubiesen informado q existian diferentes garantias, por supuesto hubiese optado por pagar 17 dolares mas y asi no hubiese perdido la mitad de mis muebles, desafortunadamente llegamos a buscar casa, trabajo, y lo peor pagamos camion para traer todos nuestros muebles y nos salen con q ni son seguros los storages, y q no estan capacitados sus empleados... Cero recomendables

Hugo B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy F. 
Rating:
5.0

Customer did not leave a comment.

Albert M. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Pickup was quick and easy. Staff friendly. Truck was in excellent condition

David B. 
Rating:
5.0

Customer did not leave a comment.

Felica B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

justin W. 
Rating:
5.0

Nothing at all my experience was amazing! The associate is the reason I come to this location she is very nice and very helpful. Its been a great experience every time I come.

Keyanna J. 
Rating:
5.0

Customer did not leave a comment.

Wilda s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandi J.  |  First Impressions 
Rating:
5.0

Sales rep was professional & friendly.

Jonathan R. 
Rating:
5.0

The workers at front desk were so nice and kind and helpful.

WILLIAM R.  |  First Impressions 
Rating:
3.0

All went well and great helpers. Thanks

William T. 
Rating:
5.0

Very easy in and out. Will definitely use this location again in the future.

Brooke H. 
Rating:
5.0

Thanks for helping our troops USA.

CHARLES A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer J.  |  First Impressions 
Rating:
5.0

Thanks Quintin you were extremely helpful

Daya D.  |  First Impressions 
Rating:
5.0

All was excellent

RONNI C. 
Rating:
5.0

Customer did not leave a comment.

Jravon J. 
Rating:
5.0

The office staff is amazing! So friendly and extremely helpful! Because of them, I will use U Haul always for moving and storage needs! The best customer service I have had in a long time!!

Kelly C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ivas J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRIAN G. 
Rating:
5.0

The employees and service was outstanding. Couldn't ask for more.

Keith J. 
Rating:
4.0

Fast and friendly. Very happy with their service.

Matt L. 
Rating:
4.0

Customer did not leave a comment.

RACHELLE Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hanna H. 
Rating:
5.0

Staff was extremely friendly and knowledgeable.

Rosie C.  |  First Impressions 
Rating:
5.0

Great Experience!!! And Friendly Staff!!!

George B.  |  First Impressions 
Rating:
5.0

Excellent staff at this location.

James L.  |  Overall Experience 
Rating:
5.0

Very respectful and helpful with all my questions and concerns.

sequita n.  |  First Impressions 
Rating:
3.0

Better A/C in truck

Jorge E. 
Rating:
5.0

Customer did not leave a comment.

Paula T. 
Rating:
3.0

Customer did not leave a comment.

Christina T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CECIL P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alesha D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Harsimran P. 
Rating:
5.0

Customer did not leave a comment.

Roland B. 
Rating:
3.0

Customer did not leave a comment.

Teresa B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wilda s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

catherine e.  |  Overall Experience 
Rating:
5.0

I haven't rented a storage in years, uhaul was convenient, free first month , were very professional, what more could I ask for, thank you, I would recommend as well as myself rent from you in the future

Lora P.  |  Overall Experience 
Rating:
5.0

I was transfered from one store to another this was the third store. The staff was friendly and made the experience great. Thank you! I greatly appreciate it

Elwood W. 
Rating:
5.0

Customer did not leave a comment.

James L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brent W. 
Rating:
3.0

The gentleman that checked us in at 8 am was not friendly at all. Gave us very little instructions and sent us on our way. When we returned the Uhaul the staff was there cleaning the drive and one guy ran ahead to lock the door. He instructed us to leave the key in the drop box and leave the Uhaul under the canopy. We asked if we should lock the back since there was a dolly and he said no just lock the doors. We did as he said but was nervous the dolly could be stolen. We had no issue with the Uhaul truck and will use this facility again but hoping the staff is happier and friendly to their customers.

Stephanie T.  |  First Impressions 
Rating:
5.0

The manager on duty was exceptionally nice, friendly, and knowledgeable. It was super quick process.

Peter B. 
Rating:
3.0

The staff was fantastic, checking me in and checking me out,made it a breeze!

Howard T. 
Rating:
5.0

While I have had issues with U-Haul in the past this location worked out and I never had any problems. As a note the website to setup payments is not the best but when I did have issues, this location was fast to fix it for me.

gregg b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keith C. 
Rating:
3.0

Customer did not leave a comment.

Giovanni S. 
Rating:
5.0

The staff at this location was so helpful and friendly I absolutely enjoyed doing business with them and plan to be back soon.

James W. 
Rating:
5.0

Customer did not leave a comment.

MARVIN K. 
Rating:
5.0

They forgot to scan in my trailer so I had to do that part myself

jonathan n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER R. 
Rating:
3.0

Rude customer service upon return

Kellie K. 
Rating:
5.0

Muy buen sitio para almacenar cosas y muy buen sevicio .

victor a.  |  Overall Experience 
Rating:
5.0

They did an outstanding job they went out of the way to take care of us when we brought the trailer back it was pouring down rain thank you dear it's pouring down rain I did everything they could to make us comfortable in the rain I would recommend a friend and anybody else who needs Au haul to these people we're outstanding

YASMIN M. 
Rating:
5.0

Customer did not leave a comment.

TASHI C.  |  First Impressions 
Rating:
5.0

Great staff, super helpful, entire experience was outstanding. For OKC, I will only rent from this location in the future.

MARK J. 
Rating:
3.0

We had our pick up place 3 times on us the morning of pick up as they could not find the truck we have reserved.

Melissa S. 
Rating:
4.0

Customer did not leave a comment.

MARVIN K. 
Rating:
4.0

The lock was not in the unit and the exit was confusing.

Tracy E.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

James E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENEE R. 
Rating:
3.0

Customer did not leave a comment.

CHYRON A. 
Rating:
5.0

Customer did not leave a comment.

nicqwena p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicqwena P. 
Rating:
1.0

I was 30 minutes late in returning the van. I was charged a daily rate of $80.00 extra.

Stephen D. 
Rating:
5.0

Absolutely love the gentleman you have on staff! He helped me when I rented a Uhaul in Edmond six months ago. Very helpful and professional! I was so happy to see him when I rented storage here in Bethany!!

Kimberlee C.  |  First Impressions 
Rating:
3.0

The staff was extremely friendly! I was disappointed that we had to wait 30 minutes to an hour before the vehicle we'd rented was returned. There was no offer to substitute anything so we could get on the road. I know it wasn't the staff's fault, but it would have been nice to have been able to get something else for the same price so we could get to our out of state destination sooner.

PAULETTE B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Nothing service was grea

james W. 
Rating:
5.0

The attendant on duty was awsome

Vernon B. 
Rating:
5.0

OUTSTANDING location! Very cheerful and friendly associate behind the counter (makes all the difference), and a BRAND NEW cargo van to use for the day. Such a wonderful experience and we plan on using this location the next time we need a rental moving vehicle. AAA+++!!

DAVID K. 
Rating:
5.0

Your employees were friendly and professional. Excellent experience.

Paula D. 
Rating:
5.0

Just continue what they do

TROY B. 
Rating:
5.0

Nothing

Michael S. 
Rating:
5.0

Customer did not leave a comment.

kenneth H. 
Rating:
5.0

Personnel was SUPER NICE. Came out to the truck as I pulled in and started working on checking it in. Great personality and very pleasant. Will always go back to her now that I am living here. Kudos to her!

LAINE A. 
Rating:
4.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Good customer service

HANS P. 
Rating:
5.0

Stephanie was great, patient and thorough and professional

Jose F.  |  Overall Experience 
Rating:
2.0

I rented a unit for 39.95 I believe and it ended up being to small. So I called the office to get a bigger size. Which she did. Yet when I got there I didn't recieve the gate code. I had a new unit with the old i it gate code. Out of desperation of getting in with trucks loaded...I had to but another unit. Customer service said once the office opened the next morning it would be straightened out. 2 weeks later I'm still waiting for it to get straightened out. Meanwhile, I'm charged 39.95 + 94.?? For another unit for 1 month. When it should have been free with the promotion offer of renting a box truck get 1 month free storage rental.

Kennie O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

AVIAUNCE T. 
Rating:
5.0

Stay open later otherwise everything fine, thanks

Sonya B. 
Rating:
5.0

The person that waited on me was very nice and professional, great place, thank you.

MICHAEL D. 
Rating:
5.0

Donna consulted then provided the correct storage solution for my needs. Clean and accessable location. Friendly and accommodating. Very professional.

CECIL P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

They are top notch. I recommend them to everyone. They really did a great job for us. They are my go to location for every thing. I do not think you can improve on perfection.

RODERICK C. 
Rating:
5.0

Your gas gauge is stuck in full. It didn't move it all but held 11 dollars to file it back up. Someone may take advantage of that.

clif D. 
Rating:
5.0

It went well.

Debra C. 
Rating:
3.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

This was my first time renting a storage unit and the staff was very helpful and made it a good experience. Thank you

Kimberlee J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CATHERINE A. 
Rating:
5.0

Outstanding customer service,patient with me as I requested another unit that was accessible from my car,I have rented many storages and truly this was the smoothest experience I've had.

Jose F.  |  First Impressions 
Rating:
5.0

Hey super human being. He reminded me of my grandfather he was so helpful and just an amazing person. If I had more time I would love to go back and have some coffee with him and visit✝️

Tim W. 
Rating:
5.0

Everyone was always nice.

Rene C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shayla g.  |  Overall Experience 
Rating:
5.0

Great!!!!!!!! and Thank you.

Ammy V.  |  First Impressions 
Rating:
5.0

I can't think of a thing very professional and well taken care of.

Richard H. 
Rating:
5.0

Great Job Team!!! Thank you so kindly!!!

Melissa A. 
Rating:
5.0

Customer did not leave a comment.

yvonne s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

These folks are GREAT to work with. Definitely recommend this location.

RODERICK C. 
Rating:
4.0

Customer did not leave a comment.

NATHANIEL R. 
Rating:
5.0

Great Customer Service!

Shantell P.  |  First Impressions 
Rating:
3.0

WHEN WE PICKED UP OUR VAN IT WAS NOT READY. WE HAD TO REMOVE THE ICE OURSELVES.

kevin M. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Tawanna P. 
Rating:
5.0

Customer did not leave a comment.

KELLI C. 
Rating:
3.0

We chose the mobile pick up for convenience and to avoid seeing anyone. It took a while to navigate the app and get it set up. I did step into the office for help. The lady seemed nice and was wearing her mask but she would pull it down to talk to me. I don't know what the point of wearing it was. I was by the door and she was far enough away. It did concern me. I have lost several people to Covid and take as many precautions as I can to be safe. Checking the truck back in was super easy.

Cheree B. 
Rating:
4.0

Customer did not leave a comment.

Shyanna S. 
Rating:
5.0

Super friendly and helpful ladies at this location!!!

JENNIFER W. 
Rating:
5.0

Customer did not leave a comment.

Marcy K. 
Rating:
5.0

Very friendly customer service..

MICHELLE N. 
Rating:
5.0

Nothing.

James V. 
Rating:
5.0

Customer did not leave a comment.

James V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KELLY H.  |  First Impressions 
Rating:
3.0

Got exactly what I wanted in 1 day U-Haul and storage

tamiha j.  |  First Impressions 
Rating:
5.0

Very pleasant and polite.

Davis L.  |  First Impressions 
Rating:
5.0

Very nice people in the office.

Keatra W.  |  First Impressions 
No reviews have been submitted for this location.

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