Customer Reviews for U-Haul Moving & Storage of Bethany

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Bethany

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Ashley S.
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Customer did not leave a comment.

Dane C.
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Honestly this was the smoothest vehicle rental transaction I've ever had. Walked in, within 2 minutes I'm out of the office keys in hand and the same when I returned. Thank you

Alia G. | Online Move In |
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Customer did not leave a comment.

Chancellor S.
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Laquanda that works at the front desk has helped me before. She has been amazing both times and was very patient with me. She is the definition of a well designed employee. Ty

DAVID ALEN R.
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Service was very polite.

GREGORY K.
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Service was great, but the gentleman that worked yesterday was not wearing a mask when the signs on the door stated that masks were required.

Angela B.
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Customer did not leave a comment.

Donald S.
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I think this storage facility will suit me fine.

Kandi E.
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Trailer was filthy.

WAYNE W.
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Customer did not leave a comment.

ANITA P.
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Customer did not leave a comment.

Yanick N.
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Give customers more time especially when they travel far and not familiar with the area Don't charge customer your price for gas but charge the actual $ amount gas cost at a gas station

HUNTER W.
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Customer did not leave a comment.

Tammy W.
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the young woman that took back the truck DID NOT HAVE A MASK ON , and in our city it is a law!!!! I did not repot it but someone will.

TERRY L.
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The truck was filthy inside.

Veronica G. | Overall Experience |
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The guy in the front office was so friendly and nice !! I forgot his name but deserves a raise 🙂

Michael S.
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Customer did not leave a comment.

Carol J.
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Customer did not leave a comment.

Joanie B.
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Truck was just really old and “janky”. Lots of play in steering wheel. Didn't really fell safe.

James H.
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The staff was amazing!

Raymond M.
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Check-in was not efficient, mobile check-in didn't work and the customer service reps at the counter weren't any better.

David R.
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Customer did not leave a comment.

MATTHEW H.
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Customer did not leave a comment.

Benjamin S.
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Customer did not leave a comment.

JUAN M.
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Customer did not leave a comment.

Benjamin S.
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Customer did not leave a comment.

Lisa V.
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NA

SHAWN C.
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Customer did not leave a comment.

Jeffrey G.
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There is no equipment at this location

Arnoldo R.
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Customer did not leave a comment.

Scott P.
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Customer did not leave a comment.

JASON C.
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These people here at this Uhaul went above and beyond the call of duty of helping and making sure that everything is okay very nice extremely polite and very fun to talk to we both made each other smile laugh and joke not too many people in this world like this anymore it was a blessing to have met these people

Dennis V.
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Keep making your customers not just happy but ecstatic!

FRANCISCO C.
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None

David B.
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The lady explained that we didn't need to fill tank that it was on paperwork that we were given and were we informed I said no but she did take the time to show us which was not the case at pick up in Lawton.

kristian P.
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Customer did not leave a comment.

RINAH C.
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Customer did not leave a comment.

JAMES W.
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Customer did not leave a comment.

Ginger S.
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Customer did not leave a comment.

Paul D.
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In and out quickly. Very friendly

Olaotan F.
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The customer rep at the door was so friendly and helpful. One of the best service I ever had. Great job!!

Stephanie S.
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Very poor customer care.

waldemar C.
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Customer did not leave a comment.

John L.
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Customer did not leave a comment.

Michael B.
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Stay like you are [here in Columbus Georgia the staff] they are very courteous, professional and very helpful. On a scale of one to ten I would rate the Columbus facility an eleven. This group is an asset to your company. Thank you again for your awesome staff. Bud and Becky Bishop

William N.
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Customer did not leave a comment.

Ronnie J.
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Customer did not leave a comment.

Patti P.
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The return process was the best part of the rental.

LAWRENCE M.
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Customer did not leave a comment.

Jody G.
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Customer did not leave a comment.

Michael S.
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I've been coming here for years and never had a problem. Thank you.

GREGORY S.
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Customer did not leave a comment.

TAMMY M. | First Impressions |
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Customer did not leave a comment.

Wiktoria K.
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Ok-ish experience getting the truck, horrible experience trying to return it- takes 20-30min at least, there's no 'bar code' to scan, no one answers the call- I was on hold for 10min each time before giving up. The rules are not clear. Had to drive 20min for no good reason, just to drop the truck off at a different location.

Antwon H.
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Customer did not leave a comment.

keisha j. | First Impressions |
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Customer did not leave a comment.

Kimberlie R.
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Efficient, flawless, absolutely exceptional service...with a smile! Thank you.

David A.
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Get the location services to work (worker couldn't get it to work either). Include the rental equipment that we paid for in the uhaul so we don't have to go back and get it later

MATTHEW B.
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Great customer services

JOHNNIE N.
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Inform customers of the activation of the tow alarm, which effects the operation of the vehicle.

mike D.
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Customer did not leave a comment.

PAMELA H.
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Customer did not leave a comment.

jonathan g. | First Impressions |
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Such an easy and amazing experience!!!❤❤❤❤❤

Dorothy S.
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Customer did not leave a comment.

Franklin D.
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ok

Ralph C.
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Nothing

Julie C.
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Customer did not leave a comment.

Jeremy R.
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Customer did not leave a comment.

Tiffani M.
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Customer did not leave a comment.

Wilburn H.
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Customer did not leave a comment.

Nicole C.
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The inside was filthy . White stuff all over it . And it took almost an hour to get the uhaul. Other than that it was good..

Dirk A.
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Excellent and professional employee.

George B.
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Reduce the price.

chris D.
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Customer did not leave a comment.

James G. | First Impressions |
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the Attendant was very helpful and courteous! All our needs for stirage were met in addition to a dolly that was not available at the Uhaul where I pick up the truck!! All work out splendidly with our move in to storage due to her help.

Barbara G.
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the trailer leaked during the rain storm getting the table and mirror wet. not happy.......the back is off the mirror and the table will have to be repaired. i would not recommend u haul.

Kendre W.
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Customer did not leave a comment.

Ashley B.
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The person who helped me was UNBELIEVABLY nice and inviting, she had amazing customer service and kept apologizing for the accident.

Jason M.
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Customer did not leave a comment.

Joe M.
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N/C

jimmie r. | Overall Experience |
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A good experience. My needs were fufilled

Monte B.
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More room in the store would be awesome.

Paula L.
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I had some problems with checking in with my phone. It took me over 20 mins. Using my phone to finally get the equipment. I don't feel it is user friendly using the check-in feature with the phone. Thank you.

Joseph H.
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I have no complaints . They did a great job on getting me in and out. Made it easy on me especially with it being my first time. I felt welcomed with open arms. Thank you and God bless

Terry G.
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The lady that was inside was extremely rude and was not very helpful everything was dealt with an attitude, and very unprofessional. I've used this place before and normally the service is great but not with this lady.

Tiye C.
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Customer did not leave a comment.

horacio l. | Overall Experience |
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Very good experience and no problems

Kelly W.
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Idk! Everything went well. Staff very friendly and helpful.

terence M.
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Customer did not leave a comment.

Walter R.
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Customer service was a pleasure. The return young man at Plano TX was a champ didn't waste anytime helping me and online receipt was there like he said. I will recommend to my family and friends to use uhaul

Catherine S.
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Customer did not leave a comment.

Gustavo C.
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Customer did not leave a comment.

Jimmie H.
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Thank you for all the information on the propane bottles while I was returning the trailer. I will be back to get some propane.

Patrick P.
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Customer did not leave a comment.

Viktoriea L.
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Customer did not leave a comment.

Paula R.
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Customer did not leave a comment.

Cory W.
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Will definitely be using this location for all my future truck and trailer needs! Love the staff & rental went very smooth from start to finish.

Jack G.
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Bigger enclosed trailers

brett m. | First Impressions |
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The agent was great and puts on a great face for Uhaul! She was amazing!!!

GREG P.
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Only rented a dolly for the rental. Staff member was nice upon return. The office was busy and she told me to leave the dolly and not worry. I mentioned that I was 20 minutes late with the return, she stated there would not be additional charges. The next day I received my invoice and a second day was charged. Perhaps this was a miscommunication in the office, but it did not match what I was told.

Ahzoria H.
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Customer did not leave a comment.

NEVIN B.
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Curteous.

divon H.
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Customer did not leave a comment.

Ndeye A.
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Customer did not leave a comment.

james C.
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The Gas charge was questionable. The People are Very Nice, Proffesional, I am complaining about the Mileage.

Dustin B.
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Customer did not leave a comment.

Edmund S.
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Staff was very patient and helpful with everything.

Gustavo C.
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Every thing is ok

Stephanie V.
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Lady I spoke with on 1st night related to my being 15 minutes late for pickup...(arrival intended 7:30 pm, but I arrived 7:45 pm. Online reservation-paid online and did check-in online for faster service) hung up on me as I was explaining my tardiness and that I was literally 2minutes from the rental place. I was just confirming pick up and my intended arrival. The whole phone call on her side was short, impatient, mumbled, and unprofessional, yet I remained calm and polite. She hung up on me mid-sentence and when I arrived with my best friend, the lady never greeted me, asked my well-being, never made eye contact, nor did she seem friendly. She literally just went through the motions and didn't say bye or anything. Handed key off to me and was speed talking through a scripted one-handed comvo. She never even asked if I had questions! Returning truck proved to be difficult for me, given my lack of help. I had to unbearably extend return time 2x for unforeseen reasons and the same lady answered each time. She acted like nothing ever happened the night before. Then, after telling me it was only $19.95 extra and No additional fees for keeping the UHaul longer (less than 24 hours time span FYI), I was still charged another $36 (okay...I can kinda see that since we only used $6 worth of gas) and some change, plus $1.90 for unknown reason. No explanation of charges.No emailed receipt. Nothing. Poor service and communication.

LINDA R. | Overall Experience |
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I think there should be a refund if you move out before the end of your pdf rent. Also you should be able to pro rate rent to accommodate your pay days.

Germaine D. | First Impressions |
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Got there close to closing. The lady that helped me was nice, making sure I knew how to get to my unit and making sure my access card worked. 5-stars

brian d. | First Impressions |
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Very helpful and courteous customer service representative

tamiha j. | First Impressions |
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Got exactly what I wanted in 1 day U-Haul and storage

Cassandra W. | First Impressions |
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They were very helpful and nice

Daniel O. | Overall Experience |
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Loved the staff, good access in and out. I had good experience with the truck rental as well.

Edwina G. | Overall Experience |
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They were helpful, nice, and they work with you beyond what they are required to.

gary s. | Overall Experience |
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My rent was paid thru aug I got no refund back I vacated on 7-27 rent was paid thu 8-17 charged me for renters ins didnt refund that back either

Davis L. | First Impressions |
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Very pleasant and polite.

Patricia H. | Overall Experience |
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Nice staff, easy process, all my stuff stayed secure until I needed it.

erick k. | Overall Experience |
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Lady working counter was very helpful and friendly.

Keatra W. | First Impressions |
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Very nice people in the office.

dan d. | First Impressions |
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Very helpful with my one-way truck return and storage rental.

james c. | Overall Experience |
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In addition to the excellent service, I was particularly impressed by the restroom.

Seneka N. | Overall Experience |
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This Uhaul facility was professional and handled me with integrity and care.

olivia p. | Overall Experience |
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Overall good

Debra G. | Overall Experience |
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Great, good facility

KAREN F. | Overall Experience |
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I would use this facility again!

jeff s. | First Impressions |
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Nice staff great prices and very friendly and helpful.

willistine c. | Overall Experience |
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I would not recommend this uhaul storage cause for $160 a month you would think the lights or plugs would work inside the storage unit and all could say was most of them are like that..

josephus j. | Overall Experience |
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Donna Lawrence, is the best,she is light on a dark day! Thank you, Donna!

Lori H. | Overall Experience |
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Mrs Donna Lawrence, And Her Staff Were Some Of The Sweetest People I Had The Pleasure Of Doing Business With. And Very Professional, And Very Easy To Get In-contact With And Went Beyond ~

douglas t. | Reservation |
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Very good customer service, was excellent.

TERRI A. | Overall Experience |
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Always friendly and informative

Timothy B. | Overall Experience |
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Friendly and professional staff. Made me feel welcomed. Great experience!

Sandra H. | Overall Experience |
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Everyone was do kind and very helpful when i had trouble with my lock.

SAMANTHA H. | Overall Experience |
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Over 12 months time we got charged 5 times 15$ late fee for their failure to set up our auto-pay even after repeated face to face visits regarding the late fee, reimbursed on the final time

christina p. | Overall Experience |
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Donna the manager is a very caring person she is very sweet and understanding helpful goes above and beyond to help may God bless her will definitely recommend her and this location to friends!

robert M. | Overall Experience |
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Good experience, property has definitely improved with installation of new doors. Thanks guys!

melvin r. | Overall Experience |
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A very nice storage place to be at and thank you for everything

charity r. | Overall Experience |
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95% of the time I ever went to use the restroom it was clean. I appreciate that very much. Thank you.

Chelene L. | Overall Experience |
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Good experience

No reviews have been submitted for this location.

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