Great service, very nice & courteous employees.craig F.
Customer Reviews for U-Haul Moving & Storage of Bethany
Oklahoma City, OK 73127
(@ Nw 23rd and MacArthur)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JAMES C. | Overall Experience
Customer did not leave a comment.Ivas J. | Overall Experience
Customer did not leave a comment.Timothy H.
Excellent experienceJAMES F.
Good experience, would use againKylie H. | Overall Experience
Customer did not leave a comment.Jesse P. | Overall Experience
Customer did not leave a comment.yvonne s. | Overall Experience
The customer service representative, Laquonda Huddleston, was extremely helpful and courteous.Stephen W.
U-Haul as a whole is unorganized. The workers in the store are fantastic and extremely helpful but back office has some work to do. I called customer service to transfer my drop off location as the original location was closed and the employee told me that he had to transfer me to customer service to assist. After being on hold for 40+ minutes in the middle of the night I just dropped off the truck at a different location. Again I appreciate the front line employees as they made things very easy for me but the back office employee I spoke with was not helpful in a time of distress.DANNY P.
Customer did not leave a comment.James C.
Customer did not leave a comment.Richard B.
Only comment is that the row of units didn't have any electrical power for lighting. When i asked about it, they said they wouldn't fix it. They said if I'm in there after dark, that I'd have use a flashlight. I told them I was paying for a unit with lighting, they were not interested in fixing the problem.MARK S. | Overall Experience
Customer did not leave a comment.Lovely H. | First Impressions
The employee was friendly and timely. There isn't anything I feel that needs improvement.JANET M.
La verdad nos toco vivir una muy desagradable experiencia, hicimos contrato de mes por mes a la hora de firmar nos ofrecieron una garantia una, desafortunadamente era la primera vez q yo necesita de estos servicios y pir mi poca experiencia, nos paso lo q nunca crei, se metio el agua a el contenedor perdimos 1 recamara la mesa del comedor, 1 television lo mas desagradable q a la hora del reclamo, nos comentan q hay 2 tipos de garantias q por 10 o 17 dolares mas hubiera cubierto hasta 15 mil dolares, desafortunadamente yo no lo sabia, asi como no sabia q se nos hiban a dañar los muebles y lo peor q la respuesta fue q fue mi culpa por no haber preguntado, y yo creo q quiza no estan capacitados correctamente, me hubiesen informado q existian diferentes garantias, por supuesto hubiese optado por pagar 17 dolares mas y asi no hubiese perdido la mitad de mis muebles, desafortunadamente llegamos a buscar casa, trabajo, y lo peor pagamos camion para traer todos nuestros muebles y nos salen con q ni son seguros los storages, y q no estan capacitados sus empleados... Cero recomendablesHugo B. | Overall Experience
Customer did not leave a comment.Amy F.
Customer did not leave a comment.Albert M.
Customer did not leave a comment.Steven H.
Pickup was quick and easy. Staff friendly. Truck was in excellent conditionDavid B.
Customer did not leave a comment.Felica B. | First Impressions
Customer did not leave a comment.justin W.
Nothing at all my experience was amazing! The associate is the reason I come to this location she is very nice and very helpful. Its been a great experience every time I come.Keyanna J.
Customer did not leave a comment.Wilda s. | Overall Experience
Customer did not leave a comment.Brandi J. | First Impressions
Sales rep was professional & friendly.Jonathan R.
The workers at front desk were so nice and kind and helpful.WILLIAM R. | First Impressions
All went well and great helpers. ThanksWilliam T.
Very easy in and out. Will definitely use this location again in the future.Brooke H.
Thanks for helping our troops USA.CHARLES A. | Overall Experience
Customer did not leave a comment.Hector B.
Customer did not leave a comment.Jennifer J. | First Impressions
Thanks Quintin you were extremely helpfulDaya D. | First Impressions
All was excellentRONNI C.
Customer did not leave a comment.Jravon J.
The office staff is amazing! So friendly and extremely helpful! Because of them, I will use U Haul always for moving and storage needs! The best customer service I have had in a long time!!Kelly C. | Overall Experience
Customer did not leave a comment.Ivas J. | First Impressions
Customer did not leave a comment.BRIAN G.
The employees and service was outstanding. Couldn't ask for more.Keith J.
Fast and friendly. Very happy with their service.Matt L.
Customer did not leave a comment.RACHELLE Y. | Overall Experience
Customer did not leave a comment.Hanna H.
Staff was extremely friendly and knowledgeable.Rosie C. | First Impressions
Great Experience!!! And Friendly Staff!!!George B. | First Impressions
Excellent staff at this location.James L. | Overall Experience
Very respectful and helpful with all my questions and concerns.sequita n. | First Impressions
Better A/C in truckJorge E.
Customer did not leave a comment.Paula T.
Customer did not leave a comment.Christina T. | Overall Experience
Customer did not leave a comment.CECIL P. | Overall Experience
Customer did not leave a comment.Alesha D. | First Impressions
Customer did not leave a comment.Harsimran P.
Customer did not leave a comment.Roland B.
Customer did not leave a comment.Teresa B. | First Impressions
Customer did not leave a comment.Wilda s. | First Impressions
Customer did not leave a comment.catherine e. | Overall Experience
I haven't rented a storage in years, uhaul was convenient, free first month , were very professional, what more could I ask for, thank you, I would recommend as well as myself rent from you in the futureLora P. | Overall Experience
I was transfered from one store to another this was the third store. The staff was friendly and made the experience great. Thank you! I greatly appreciate itElwood W.
Customer did not leave a comment.James L. | First Impressions
Customer did not leave a comment.Brent W.
The gentleman that checked us in at 8 am was not friendly at all. Gave us very little instructions and sent us on our way. When we returned the Uhaul the staff was there cleaning the drive and one guy ran ahead to lock the door. He instructed us to leave the key in the drop box and leave the Uhaul under the canopy. We asked if we should lock the back since there was a dolly and he said no just lock the doors. We did as he said but was nervous the dolly could be stolen. We had no issue with the Uhaul truck and will use this facility again but hoping the staff is happier and friendly to their customers.Stephanie T. | First Impressions
The manager on duty was exceptionally nice, friendly, and knowledgeable. It was super quick process.Peter B.
The staff was fantastic, checking me in and checking me out,made it a breeze!Howard T.
While I have had issues with U-Haul in the past this location worked out and I never had any problems. As a note the website to setup payments is not the best but when I did have issues, this location was fast to fix it for me.gregg b. | Overall Experience
Customer did not leave a comment.Keith C.
Customer did not leave a comment.Giovanni S.
The staff at this location was so helpful and friendly I absolutely enjoyed doing business with them and plan to be back soon.James W.
Customer did not leave a comment.MARVIN K.
They forgot to scan in my trailer so I had to do that part myselfjonathan n. | First Impressions
Customer did not leave a comment.ALEXANDER R.
Rude customer service upon returnKellie K.
Muy buen sitio para almacenar cosas y muy buen sevicio .victor a. | Overall Experience
They did an outstanding job they went out of the way to take care of us when we brought the trailer back it was pouring down rain thank you dear it's pouring down rain I did everything they could to make us comfortable in the rain I would recommend a friend and anybody else who needs Au haul to these people we're outstandingYASMIN M.
Customer did not leave a comment.TASHI C. | First Impressions
Great staff, super helpful, entire experience was outstanding. For OKC, I will only rent from this location in the future.MARK J.
We had our pick up place 3 times on us the morning of pick up as they could not find the truck we have reserved.Melissa S.
Customer did not leave a comment.MARVIN K.
The lock was not in the unit and the exit was confusing.Tracy E. | Online Move In
Customer did not leave a comment.James E. | Overall Experience
Customer did not leave a comment.RENEE R.
Customer did not leave a comment.CHYRON A.
Customer did not leave a comment.nicqwena p. | Overall Experience
Customer did not leave a comment.Nicqwena P.
I was 30 minutes late in returning the van. I was charged a daily rate of $80.00 extra.Stephen D.
Absolutely love the gentleman you have on staff! He helped me when I rented a Uhaul in Edmond six months ago. Very helpful and professional! I was so happy to see him when I rented storage here in Bethany!!Kimberlee C. | First Impressions
The staff was extremely friendly! I was disappointed that we had to wait 30 minutes to an hour before the vehicle we'd rented was returned. There was no offer to substitute anything so we could get on the road. I know it wasn't the staff's fault, but it would have been nice to have been able to get something else for the same price so we could get to our out of state destination sooner.PAULETTE B.
Customer did not leave a comment.WILLIAM C.
Nothing service was greajames W.
The attendant on duty was awsomeVernon B.
OUTSTANDING location! Very cheerful and friendly associate behind the counter (makes all the difference), and a BRAND NEW cargo van to use for the day. Such a wonderful experience and we plan on using this location the next time we need a rental moving vehicle. AAA+++!!DAVID K.
Your employees were friendly and professional. Excellent experience.Paula D.
Just continue what they doTROY B.
Customer did not leave a comment.kenneth H.
Personnel was SUPER NICE. Came out to the truck as I pulled in and started working on checking it in. Great personality and very pleasant. Will always go back to her now that I am living here. Kudos to her!LAINE A.
Customer did not leave a comment.Brian W.
Good customer serviceHANS P.
Stephanie was great, patient and thorough and professionalJose F. | Overall Experience
I rented a unit for 39.95 I believe and it ended up being to small. So I called the office to get a bigger size. Which she did. Yet when I got there I didn't recieve the gate code. I had a new unit with the old i it gate code. Out of desperation of getting in with trucks loaded...I had to but another unit. Customer service said once the office opened the next morning it would be straightened out. 2 weeks later I'm still waiting for it to get straightened out. Meanwhile, I'm charged 39.95 + 94.?? For another unit for 1 month. When it should have been free with the promotion offer of renting a box truck get 1 month free storage rental.Kennie O. | Online Move In
Customer did not leave a comment.AVIAUNCE T.
Stay open later otherwise everything fine, thanksSonya B.
The person that waited on me was very nice and professional, great place, thank you.MICHAEL D.
Donna consulted then provided the correct storage solution for my needs. Clean and accessable location. Friendly and accommodating. Very professional.CECIL P. | First Impressions
Customer did not leave a comment.Richard S.
They are top notch. I recommend them to everyone. They really did a great job for us. They are my go to location for every thing. I do not think you can improve on perfection.RODERICK C.
Your gas gauge is stuck in full. It didn't move it all but held 11 dollars to file it back up. Someone may take advantage of that.clif D.
It went well.Debra C.
Customer did not leave a comment.DAVID R.
This was my first time renting a storage unit and the staff was very helpful and made it a good experience. Thank youKimberlee J. | First Impressions
Customer did not leave a comment.CATHERINE A.
Outstanding customer service,patient with me as I requested another unit that was accessible from my car,I have rented many storages and truly this was the smoothest experience I've had.Jose F. | First Impressions
Hey super human being. He reminded me of my grandfather he was so helpful and just an amazing person. If I had more time I would love to go back and have some coffee with him and visitâœï¸Tim W.
Everyone was always nice.Rene C. | Overall Experience
Customer did not leave a comment.shayla g. | Overall Experience
Great!!!!!!!! and Thank you.Ammy V. | First Impressions
Every and any time I had a concern come up over the 1 year that I maintained a storage unit, it was taken care of right away.jalissia l. | Overall Experience
I can't think of a thing very professional and well taken care of.Richard H.
Great Job Team!!! Thank you so kindly!!!Melissa A.
Customer did not leave a comment.yvonne s. | First Impressions
Customer did not leave a comment.John O.
These folks are GREAT to work with. Definitely recommend this location.RODERICK C.
Customer did not leave a comment.NATHANIEL R.
Great Customer Service!Shantell P. | First Impressions
WHEN WE PICKED UP OUR VAN IT WAS NOT READY. WE HAD TO REMOVE THE ICE OURSELVES.kevin M.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Tawanna P.
Customer did not leave a comment.KELLI C.
We chose the mobile pick up for convenience and to avoid seeing anyone. It took a while to navigate the app and get it set up. I did step into the office for help. The lady seemed nice and was wearing her mask but she would pull it down to talk to me. I don't know what the point of wearing it was. I was by the door and she was far enough away. It did concern me. I have lost several people to Covid and take as many precautions as I can to be safe. Checking the truck back in was super easy.Cheree B.
Customer did not leave a comment.Shyanna S.
Super friendly and helpful ladies at this location!!!JENNIFER W.
Customer did not leave a comment.Marcy K.
Very friendly customer service..MICHELLE N.
Customer did not leave a comment.James V. | First Impressions
The trailer lockdown mechanism on passenger side does not workrandy Z.
Customer did not leave a comment.Jacques M.
Customer did not leave a comment.Yolanda B.
Do not have anything to do with this Uhaul location!! The manager is dishonest and will rip you off.cheri o. | Overall Experience
Customer did not leave a comment.Kerry M.
Donna and staff are nice and go over and beyond to do you right. Thank you Donna for working with us and the storage.. They are great people who care for the customers...Joy W. | Overall Experience
Customer did not leave a comment.KELLY H. | First Impressions
The management is extremely rude. You would think during a major power outage they would have a little more comparison to people and their needs. That someone would be available to open the gate that was not electronic. Also a black lady that was there had been coming every day for a week and she wouldn’t let her get her stuff but she let us get ours.Brittany B. | Overall Experience
Customer did not leave a comment.Sandra W. | Online Move In
We were greeted by a very nice person. The process of picking up the cargo van was very easy. The dropping off the van was as easy. The van was clean and very easy to drive.neta G.
Customer did not leave a comment.Ashley S.
Honestly this was the smoothest vehicle rental transaction I've ever had. Walked in, within 2 minutes I'm out of the office keys in hand and the same when I returned. Thank youDane C.
Customer did not leave a comment.Alia G. | Online Move In
Laquanda that works at the front desk has helped me before. She has been amazing both times and was very patient with me. She is the definition of a well designed employee. TyChancellor S.
Service was very polite.DAVID ALEN R.
Service was great, but the gentleman that worked yesterday was not wearing a mask when the signs on the door stated that masks were required.GREGORY K.
Customer did not leave a comment.Angela B.
I think this storage facility will suit me fine.Donald S.
Trailer was filthy.Kandi E.
Customer did not leave a comment.WAYNE W.
Customer did not leave a comment.ANITA P.
Give customers more time especially when they travel far and not familiar with the area Don't charge customer your price for gas but charge the actual $ amount gas cost at a gas stationYanick N.
Customer did not leave a comment.HUNTER W.
The guy in the front office was so friendly and nice !! I forgot his name but deserves a raise 🙂Veronica G. | Overall Experience
Very helpful and courteous customer service representativebrian d. | First Impressions
Got exactly what I wanted in 1 day U-Haul and storagetamiha j. | First Impressions
They were very helpful and niceCassandra W. | First Impressions
Very pleasant and polite.Davis L. | First Impressions
Very nice people in the office.Keatra W. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
Propane service delivered straight to your door!
We have the largest selection in the industry!