Customer Reviews for U-Haul Moving & Storage of Binghamton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Binghamton

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Brian K. on

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Mary H. on

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Service was fine.everyone extremely easy to deal with.

Sarah A. on

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Kathy M. on

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They were very helpful & kind.

barbara h. on

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christopher d. on

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John D. on

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marilyn b. on

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Earl W. on

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I don't know if you can do anything about it, but the plastic "new car" smell in the van was pretty strong. I almost got a headache from it. But that's a quibble. I'll be back the next time I need to rent a truck. Good job.

Amber W. on

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The people there were extremely helpful. Thank you!

TODD L. on

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Joshua M. on

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Loretta c. on

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GOOD SERVICE

Michael H. on

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The guy who took the truck in was very friendly and prompt with greeting me and taking the truck in. Unfortunately due to the initial interaction I will no longer be using u-Haul services again, regardless of costs of other truck rental companies.

John D. on

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It would be nice if U-Haul could get with the times and offer an unlimited mileage package. The costs are outrageous as it is.

gina f on

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I am going to use this UHaul for all my moving and storage needs. I am very pleased with the service i got.

gina f. on

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My experience was excellent.Everything was great.I am going to use them again in August. Thanks guys you are wonderful.

David L. on

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Robert F. on

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Gerald W. on

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Well run location. I was in and out with the trailer I rented in less than 10 minutes.

Mike P. on

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Linda C. on

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jeff t. on

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The manager was awesome. Was supposed to leave at 5 and stayed until 7 and even drove me to my apartment because my friend couldn't keep the commitment. He personally drove me to my apartment to pick up my vehicle to load onto the auto transport which definitely exceeded my expectations. This man is a solid leader and definitely an asset to your brand.

JAMES M. on

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There was a problem with the rear door which was very difficult to open,

Pamela D. on

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The customer service is outstanding at 113 Chenango St., Binghamton, NY.

ken b. on

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I dont care for the reservation center. I wanted to know where i would be able to pick the trailer up. They could not tell me. just wanted to make the reservation. Was very unsatisfied with this part. Everything else was great.

CATHI G. on

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Jeff F. on

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Great Experience! I was in and out very quickly and upon return I was out of there within 2 minutes. Like I said Great Experience!

Ray K. on

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Staff was courteous and helpful.

April G. on

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I've always had a good experience using your services and I do recommend this locations to friends and family

gary c. on

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Stephen C. on

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Drop off using the app was a pain in the neck. Something that used to take 5 minutes now takes 15, and that's if you already have the app installed.

Franklin O. on

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At .99 cents a mile truck was very expensive. Everything else was fine.

YISELL R. on

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Jennifer G. on

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Not charge my account more money than is on the receipt. I would love a refund of my money!!!

chris k. on

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Great service and vehicle. Very affordable.

Genncis R. on

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Quick, easy and friendly service.

benjamin g. on

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thomas k. on

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Erik S. on

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Martin C. on

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Michele T. on

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Cynthia P. on

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I have used this location may times They are wonderful

Dennis H. on

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Halkaft D. on

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debra m. on

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The man we delt with was very professional. .no complaints

Dmitry E. on

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charles m. on

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Lauren T on

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Good, but old.

ROY B. on

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Justin H. on

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The attendant sold me ratchet ties and then assembled them improperly, which almost caused a motor vehicle accident. This is in addition to delaying my trip with mindless and unnecessary regulation that he misidentified as a blown fuse.

thomas c on

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Friendly cool down to earth staff.. Very helpful.

Cynthia P. on

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To expensive for a one way trip

Michael P on

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Unit full. Moved 2x to room w/ heat pipe taking apace. Locked out unloading truck - 800 not helpful customer let us in. Staff clueless on account access card - all cost time and money. Bad start.

betty ann s on

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Everything went smoothly thanks to Jason, who was knowledgeable and helpful. I feel lucky that he was the one at the desk when I first walked in. He wend above and beyond what was expected.

Yinchi L on

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Delivery never happened on Tues as scheduled. Had to reach out to store. Claimed weather related, but roads were clear and I saw another company make a delivery in area.

ALYSSA B on

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The place is a pit. Ceiling panels falling down, urine in elevator, doors stick and hot as hell.

ANNE B on

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All of my stuff was incredibly dusty. Given how expensive the rate is I did not expect that. I now have to throw out many of the items that I stored.

BOBBI M on

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I only had it a week i asked for money back or credit .the guy was very rude and i will never rent anything from uhaul ever again .very upset

AMANDA D on

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Staff member Carvel was very helpful

PATRICIA K on

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Staff member Justin was very helpful. Ge is to be commended.

HEIDI W on

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The staff was amazing, the storage facility was not very clean. Jason was very helpful and friendly.

GERRY Z on

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The two men behind the counter were extremely helpful.

Ryan Z on

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Chose to load the box on site and had very little room to work in, however staff was patient and helpful. Sometimes you have to work with what you have!

JOHNATHAN W on

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The flimsy ubox was full of mouse droppings after one year storing my things. Your computer system was a disaster from beginning to end.

MARYROSE G on

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staff always friendly helpful

MIGUEL V on

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However you really have some wonderful employees. That`s why I have you 4/5. This is a excellent example of how people really do make a difference. Give them all raise, they deserve it!

JEFFREY B on

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rooms had NO light at all.Room stunk of mold and made my stuff stink so i salvaged what i could and lost half of my stuff cuz it stunk to high hell

LINDA D on

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Filthy .ceiling tiles missing insulation falling down. No lighting. Broken wall siding.open electrical box. Code violation. Please contact me.

WILMA R on

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Very pleasant experience. Staff was friendly and professional. Strongly recommend.

CANDACE P on

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I am so pleased that I am telling many people about my unit and how they can get one :

JOHN V on

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From the installation and rental of the hitch and trailer to the storage my experience was excellent. A great staff at both the Las Vegas Boulder Hwy loc. and Binghamton NY Chenango St loc.

CATHI G on

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The staff was always friendly and the facility is maintained in good shape.

JOE T on

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Excellent customer service!

GIANELLA J on

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Very friendly/helpful staff person!

VINCENT C on

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The store Mgr. NEVER returns any phone calls for 3 Weeks! No communication where my box was for 3 MONTHS! If there were a below Poor rating... He would receive it! Vincent P. Colandrea II

JOYCE D on

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It really needs lights in the storage room.

MARTIN D on

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Old facility, but serves the purpose. Elevator needs to be serviced

BILL K on

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It was a simple process

MATT S on

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great

STEPHANIE R on

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The manager was really rude the day I was moving out. It took me almost an hour to get everything sorted out. This pink insulation fell and dirt fell on everything.

PAULETTE W on

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The staff was always helpful friendly.

TROY T on

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one way truck move Syracuse to Binghamton NY. Found out before leaving Syracuse the room reservation was not made. Rescheduled the room. Happened again... Paid insurance twice.

MARGE C on

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The service representatives were friendly and helpful. Having available carts for unloading facilitates the process.

junyi x on

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Staff was very nice.

Sophia T on

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I used a UBox. It`s quite roomy although it looks small. The lock space is tight though so get a flat padlock. I look forward to being able to ship my UBox.

CINDY T on

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Would have liked to know up front that you don`t get refunded if you move out of it before the month is over.

JOYCE D on

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The only thing I found is you need another elevator as there was another customer unloading at the same time and that causes customers to wait.

PATRICIA W on

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I mainly delt with Jim and he was very knowledgeable, patient and helpful. I felt very comfortable knowing my items were secure from day 1 to the end. Thank you for the good service!

DEAN B on

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it was very good

SHAWN C on

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NEED TO OPEN HOURS TO 24 HRS OPEN TO ALLOW FOR WORKERS LIKE MYSELF TO ACCESS THE BUILDING WHEN WE CAN NOT WHEN WE HAVE TOO.

MICHAEL G on

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It was exactly what we needed to store our student items for a short term. Thanks,

SAMANTHA D on

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Very helpful staff. Great experience.

ROILAN S on

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Customer service is great.

SOURABH G on

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Unfriendly and rude staff...

JOE G on

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Looking forward to much needed upgrade of the facility.

AMANDA G on

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The whole process was fast and it went very smoothly.

ANGEL W on

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Excellent friendly, helpful customer service

JED D on

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The experience was excellent.

PAULETTE W on

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Employees were very professional and helpful.

MARK M on

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Great n helpful very helpful staff...

ROBERT A on

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I was very, very pleased. I have used other storage facilities in the area before, but this is the best. I am moving items from your competitors to this location this week. Great Job.

CAROLE H on

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I paid by credit card-stopped it when I moved out.Lein put on acct!I`m still owed $117.40

BROOME COUNTY U on

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Uhaul employees are excellent, although some policies and procedures ex, weekend renting does not include 24hour, although not noted do not reflect the needs of the customer.

STAP P on

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Thank you ... We always love doing business with you.

CAROLE H on

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There were too many billing/charges that still need to be addressed. You have paperwork- contact Carole Hertzberg 516-659-2358 to clear up.

MARIA M on

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Good

PHYLLIS R on

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I FEEL SAFER BECAUSE OF THE CARDS! VERY WELL LIGHTED, VERY CLEAN, I LOVE THE USE OF THE CAMERAS.THE ELEVATOR IS A LITTLE SCARY BECAUSE OF THE SQUEAKING. I WILL COME AGAIN.

HARRY S on

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Pleasure having my personal things in a secure place.

JIM H on

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Customer service was excellent, entrance to facility was secure, carts were available for moving within facility, possibly a little more maintenance on facility. Overall good experience.

CHRISTINE S on

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There was no lighting in the unit which made it hard to see things. The hallway light was not enough.

STEVE J on

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The staff was exceptional knowledgeable, friendly, and gave good advice. The actual storage units are average but not excellent or exceptional.

BILL K on

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Sandra was extremely helpful to work with. She has earned our repeat business!

MICHELLE W on

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The storage units really needs updating. I have never seen storage this outdated.

MICHELLE W on

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The storage units really needs updating. I have never seen storage this outdated.

JAMES V on

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U Haul of Binghamton was very good to deal with. James and Sandra were very polite, I will choose them again and recommend them without hesitation.

ELIZABETH R on

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The staff/friendly professional. The rates are too high for the type of facility it is. Convenience is the only plus that would make me recommend this.

MONETTE J on

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The units are in a very old office building, so the tile on the floors and the hallway floors are `beaten up`. And, some of the walls are pretty banged up. But, it seemed clean.

ELIZABETH K on

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It was always easy an convienient for me to get in to my unit an pay my bill

BILL K on

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great knowledgable team. Ms. Thiobault sp? was extremely helpful and super friendly. excellent employee and representative of your company.

MARGARET S on

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Good location and easy access!

AMBER C on

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Elevator could use some updating

RAY B on

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A leak of unknown fluids through the ceiling ruined some of our stored household goods. Also, correcting billing errors consumed too much of my time.

ERIC H on

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Eric and his staff are really the best U-Haul staff that I have encountered. Very helpful.

PAUL S on

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Your new manager Eric at this site is much more helpful and professional than the last one.

CATHY J on

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I am so very happy with the local facility. They were very accommodating, and just easy, to deal with my situation changing almost hourly... they were awesome

DORIAN H on

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rented a fourth floor unit and was talked into moving to the 1st floor. a week later the unit flooded. Insurance is giving me the run around about my claim. Worst experience ever.

SHIRELLE S on

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The Customer service was very poor, because the staff didn`t provide all the information I needed and messed up my order.

JOSEPH P on

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Elevator opening small, tough to maneuver cart when full.could use lights in units

DANIEL A on

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I had a problem with locking and unlocking my unit because the door is broken and an employee was not helpful to me regarding this.

THOMAS K on

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aside from the water damage, the service and people were good

NORMAN M on

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For an old building, it was maintained.

CARINEH M on

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I would recommend updating the elevator, making it wider if possible. That was the only downside of the experience.

ASHLEY H on

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There were hidden fees added right when I had to pay which is unacceptable.

FREDERICKE M on

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was nice exp.

ALLEN V on

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Mike was extremely helpful and made sure everything got done

NILA P on

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Call center DID NOT indicate my change request. Local Good +. Call center - Poor -. If you really want to know, you need more than 200 characters - POOR Request.

JOHN B on

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We are very happy with the service and rates . the movers were great and helpful . excelent job. Thank you

MICHAELA R on

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Manager was rude. My 24 hour access was denied every time I attempted to enter after hours. My card had to be reprogrammed at least 4 times. My unit had NO LIGHTING. Very dirty!

FREDERICKE M on

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The manager was very friendly,quick, helpful and professional. Thank you

SIMON L on

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Character limit is too small.

SAM K on

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Not responsive. Takes forever to talk to real or responsible person. Never get a return call as promised. U-box delivered one day late. Terrible.

MARK W on

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Ver poor experience in booking, information and coordination. Doesn`t seem that truck rental and ubox divisions speak to each other.

ALICE C on

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the service was outstanding with a special thank you to Eric and Mike. U-Haul should be thankful to have this quality of employees in there employees working for them. I thank you all. Les Carr

THOMAS M on

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Best outcome due to concerned, professional people, during a trying and difficult time for me. Thank you

MARY FRANCES A T on

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My antique furniture was stored there for 26 mos.I was surprised to find that when I moved out the furniture it was DUST FREE. Nice Job UHaul!

BRIAN S on

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From when I first rented the unit to when I stopped the place made a lot of improvements. Keep it up.

PAUL S on

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Could use better lighting in hallway on fourth floor, tile broken up around elevator. Everything else OK. Access to a bathroom greatly appreciated.

ERIC S on

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The staff was very courteous and helpful. The rooms were clean and secure.

MIKE P on

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Very hard to get your stuff in a little tiny elevator and up to the 4th floor.

TIM M on

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storage units should be lighted!

EMILY C on

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200 characters is not enough space for constructive feedback about the problems I had. Why limit your form like this... unless you don`t actually care about customers` experiences.

MIKE P on

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very difficult to get to upper floors.elevator small.floor not level when exiting elevator,the drop from elevator throws the boxes off the cart.

JESSICA L on

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Staff was fantastic!!!!

ERIC S on

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The staff was very friendly and helpful. Rooms clean.

MELANIE K on

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thank you

LYNN J on

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everything went well except for the rain which is not uhals fault great experence

LEONARD S on

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Staff was helpful and attentive.

SKIP S on

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staff was helpful

MARCUS L on

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Narrow hallways and elevators make moving large furniture difficult. Facilities not modern , but clean and no evidence of vermin. Convenient online payments. Good experience.

LISA L on

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Lighting could be better. Everything else was great

NICHOLAS I on

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Yyyyyyyyyyyyyyyyyyyyyyyyyy

TEDDY G on

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Great service and friendly people.

LARITA H on

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The facility service was great. The experience was great. The staff helpful at all times.

DIANNE M on

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Wonderful customer service at a time when my nerves were frazzled! Great job!

RACHEL E on

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no lights in smaller units. floor and elevator very rickety

TONYA B on

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good

DONALD E on

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excellent service...very satisfied..

JOHN K on

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Only one small elevator. Need more lighting I had to use a flashlight to see into my storage. The staff was friendly and helpful.

DEAN H on

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Facility itself was in poor condition. Staff was excellent, and we would use them again.

CAROL S on

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More lights would be a good idea.

PAUL M on

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the staff were awesome!!!! i look forward to doing more buisness with them again soon

DAVID S on

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Excellent service and an easy and convenient storage experience.

LAWRENCE G on

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Holes to place the hasp of the lock through frequently do not line up making it difficult to insert lock.

ARIEL B on

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Larry was awesome, always helpful ...thanks for allowing movers into my storage facility even tho my keys didn`t work ...appreciate everything.

LOGAN N on

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Very good place. Late fees seem a bit high but my fault for being late

IVAN N on

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it was great storeing my stuff there for two years

MELYSSA W on

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The facility was clean and dry!, easy to access when I needed it and the staff was very helpful. I especially appreciated having a unit that was inside and on the second floor.

TEDDY G on

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A job well done and hope they continue the great service.

JANET A on

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The building is old and has an odor when you go into the office area and they were short on staff. Overall it was fine for our use but I would probably tell a friend to find something nicer.

JEANNINE T on

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I would definitly do business with this facility again and recommend it to others!!

KAT B on

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Staff was helpful and knowledgeable, storage unit clean and access was very easy.

TEDDY G on

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Very easy and fast

MARY FRANCES A T on

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The employees at this location are excellent! I suggest checking this location first for all your moving and storage needs.

MADELINE C on

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Great service and good communication with customer service

JUDITH G on

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Got great service. But sales person neglected to explain one fairly important part of the procedure.

DENNIS N on

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Very helpful.

SCOTT P on

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Some of the storage rooms were smaller than advertised, and no one informed me when I called before coming that I would have to put a lock on the door that day.