Customer Reviews for U-Haul Moving & Storage of Binghamton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Binghamton

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micheal D. on

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Jefford R. on

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BRUCE C. on

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Representative really wasn’t welcoming and friendly. But he was efficient

Donald A. on

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Chris M. on

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give proper information on drop off location

Mary W. on

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ANGEL R. on

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Great staff and very friendly

Richardo L. on

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MATHEW L. on

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Probably could improve customer service by not telling paying customers with reservations that if they had come any later they would have been refused a truck. If I arrive during normal business hours and have a reservation I don’t need to explain to a guy with a general manager shirt that I should be able to rent a truck. I don’t care if it’s 30 mins before close. If you wanted to stop business at 4:30 then close at 4:30 but your open till 5pm so I should be welcomed to be a customer. Other people work long days too but I’m not allowed to make comments like that to paying customers.

Joshua O. on

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ARTHUR T. on

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NOT pleased that I had originally ordered a 26' and had to settle for a 20'!

Robert C. on

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Appliance dolly’s wheels were flat. Told us the dolly was in the truck...it wasn’t, had to go back. The person there was terrible, miserable and could care less on being helpful.

Matthew R. on

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Karen K. on

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Philip S. on

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Just keep up the good work.

Paul L. on

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The door of our uhaul was stuck in the roof because of a piece of metal that was preventing it from coming down. I called the local uhaul not 1, not 2, not 5 BUT 10 TIMES to get someone to come out and fix the damn door, every time I called I was transferred to the dumb ass customer service center where no one could help at all. It was RIDICULOUS. finally my boyfriend was able to fix the door, after getting set back for 2 hours. Spent $100 on a damn truck that didnt even function properly and no one gave a damn!

William L. on

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Professional service - great experience

Rebecca C. on

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joseph Y. on

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Jessica D. on

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Richard P. on

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bryan C. on

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Jerome B. on

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Dan B. on

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Ethan B. on

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Got billed long after left locker, door to lockers didn’t actually work so needed employee to gain access. Wouldn’t call back after they corporate said they would.

rebecca B. on

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Your people are polite but they don't smile.

DOMINGO D. on

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jiunn long C. on

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gayle M. on

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John D. on

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Keep up the good work. Thanks for your services.

Carlos G. on

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Good job

Peter K. on

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james M. on

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Arthur S. on

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The guy could have been a bit more cordial, asked about the truck. If he said something I may have remembered to say something about the wipers

janice f. on

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James, the manager, made the experience easy and pleasant. I will definitely rent with you again.

Brian O. on

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Great service

Sarah C. on

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It was ok

Brian U. on

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Easy to use and excellent help

steve m. on

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really nice help

chad c. on

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Always friendly and customer service oriented.

Richard L. on

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James Roe runs a good facility; have rented storage space before for my daughters college stuff and never had a problem

wendy c. on

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i only would worry about my daughter being there alone as it seems like a predator could hide there

Maria D. on

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The younger person working there is rude, does not respect customers and their time. I called the day I rented to complain. Thank you

Brian F. on

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ceilings falling down in unit. mildew smell, floor covered with damaged sheetrock, ceiling insulation falling down, holes in walls. unit not fit to store outdoor equipment let alone personal items

Steven C. on

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Quick and easy. Excellent Rep. and storage review. Great service.

taisha o. on

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Awesome

Widline G. on

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The staff at this particular U-Haul were extremely helpful,friendly and understanding. I would definitely recommend this U-Haul storage facility. The manager and workers did an above excellent job.

Anthony V. on

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Great service and protection of my things I had stored there

Richard L. on

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The person who assisted my daughter and I was very helpful

Cathi G. on

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Staff is always friendly and helpful.

zakari a. on

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I will always use this company.

susan s. on

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just WAY to hot

john w. on

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Great customer service.

LISA V. on

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Hi my experience at u haul was a little bit bad it looked like somebody climed in an too several items from me whom ever was next door to me.I'm good tho I won't ever rent storage from y'all again.