Customer Reviews for U-Haul Moving & Storage of Binghamton

3867 reviews

113 Chenango St   Binghamton, NY 13901
(Next to Little Venice)

(607) 723-7901

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(607) 723-7901

113 Chenango St
Binghamton, NY 13901
(Next to Little Venice)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The manager Jason at this location always makes renting the equipment fast & easy. I make it a point to only rent at this location because of his customer service. I always recommend uhaul to friend and family

LANCEE H. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER MONT B. 
Rating:
1.0

Rented 3 vans weeks before. Only 1was available they offered no help.

CHRISTIANN H. 
Rating:
5.0

Very helpful and friendly staff.

Troy K. 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

joe D. 
Rating:
5.0

Customer did not leave a comment.

Ralph H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angel M. 
Rating:
5.0

Customer did not leave a comment.

AYOKAK C. 
Rating:
5.0

Customer did not leave a comment.

BRYANR D. 
Rating:
4.0

Customer did not leave a comment.

DOLORESELAINE W. 
Rating:
5.0

Customer did not leave a comment.

Azmat S. 
Rating:
3.0

Customer did not leave a comment.

kim D. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Kaylyn W.  |  First Impressions 
Rating:
5.0

Very friendly and professional!

THOMASWILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWT F. 
Rating:
3.0

trailer needed newer or better shock absorbers.

RICHARDDENNIS H. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

I have had fantastic service here for many years whenever I use this uhaul location. Easy,quick and very professional

SCOTTG S. 
Rating:
5.0

Awesome experience! We rented a 4×8 covered uhaul but ended with a 5×8 for the same price. Yay! More room to haul stuff. Easy access to uhaul made our experience easy.

CAROLYN K. 
Rating:
5.0

Customer did not leave a comment.

RONALDLEE J. 
Rating:
5.0

Jason was absolutely wonderful. Jason had the truck ready for me upon my arrival. He took the time to explain all the safety steps to me. My auro carrier arrived after store hours and Jason came back to the store personally to attach the carrier to the truck and to help me load my car safely. Jason also took the time to go over safety guidelines to ensure that my move would be safe. There are not enough words in the English language to express my gratit2. Thank you so much Jason Thomas.

Julia R. 
Rating:
4.0

Customer did not leave a comment.

GEORGEJ V. 
Rating:
5.0

Customer did not leave a comment.

KAROL R. 
Rating:
4.0

Friendly staff, good service. Only minor issue was that computer system was not up when I arrived to pick up truck scheduled for 7:00 a.m.

Ron K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMJ D. 
Rating:
4.0

The wait time is too long, I wish there was ready to go boxes for rental in this location, so I wouldn't have to drive to vestal. Over all, my experience was great hassle free! The staff is great and friendly. They keep trucks and vans very clean, and are ready for any questions you have. They gave me all the information I needed regarding all the rental equipment, and offer options. I felt so welcome that I though I worked there for second :)Thank you, everyone at Uhaul! You guys rock!

ARIEL M. 
Rating:
5.0

A++

ANDRES JR A. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
3.0

Customer did not leave a comment.

THOMASGREGORY S. 
Rating:
5.0

We love renting here. Equipment ready as reserved, friendly helpful staff and pleasant experience.

STEPHENE P. 
Rating:
5.0

The service the representative gave me was very professional and friendly I would recommend family and friends to use there company

Doreatha M.  |  First Impressions 
Rating:
5.0

The team there were great!!

MARTINJ H. 
Rating:
4.0

Customer did not leave a comment.

Jonathan F. 
Rating:
5.0

Customer did not leave a comment.

Lyle C. 
Rating:
3.0

Truck had reverse light out and it didn't have much power when the box was empty. The exhaust sounded like it had a hole in it. And the smell of the cab, smelt like a wet dog when I received the truck.

Jacob M. 
Rating:
3.0

When I first opened the back gate of the 15' truck that I rented 3 cockroaches scurried across the floor.

Justin F. 
Rating:
2.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

LYLES H. 
Rating:
5.0

Customer did not leave a comment.

ADELINEG V. 
Rating:
4.0

They trailer floor was brown sticky and smelly. I had to Mop it before loading my items.

ANN MARIE V. 
Rating:
1.0

Second truck in a row to leak and damage my stuff inside the truck, complained both times never once heard from anyone either time. Unacceptable and terrible business I will do any further business with Penske if this is how I will be treated.

Nathan P. 
Rating:
5.0

Customer did not leave a comment.

DENNIS G. 
Rating:
4.0

Customer did not leave a comment.

James A. 
Rating:
5.0

What amazing customer service! Those guys are the BEST I've ever dealt with and I rent a lot. From beginning to end, they were fantastic. I'd give 10 stars if I could. This trip was a nightmare and the staff at the Binghamton UHaul are my hero's. If you want service done right and courteously, these are your guys. THANK YOU!!!

VIRGINIA G. 
Rating:
5.0

Customer did not leave a comment.

PABLO R. 
Rating:
5.0

Customer did not leave a comment.

Austen M. 
Rating:
3.0

Maintain the trucks better. The transmission was shot in the truck I rented. Horrible driving experience.

JULIANNE M. 
Rating:
5.0

Customer did not leave a comment.

JAVED Z. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Not too much the people are wonderful there they tend to you exactly the way they should they're provide they look wonderful they act wonderful they would please me and I've rented quite a few times from that location and I will continue to do so

JUDITH S. 
Rating:
3.0

Car was in bad condition. 3/4 tires had 40 pounds too much pressure, the other tire was extremely low and needed to be filled. Took almost an hour to get in contact with someone.

Mariss F. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

DEBORAHM G. 
Rating:
5.0

Very good customer service at this location.

CINDYMIRANDA B. 
Rating:
5.0

Caleb was awesome and I will use this location solely because of his trustworthy and earnest customer service abilities

Nathaniel S. 
Rating:
3.0

Employee was less than enthusiastic. Energy and focus and happiness about working for a good company would go a long ways toward customers feeling this is a great place.

Donald B. 
Rating:
5.0

The customer service man was polite, informative, personable, and a delight to work with! Could ask for better service!

JEFFREYS G. 
Rating:
5.0

John was great. Very nice and professional. Felt like he took pride in his work.

Tyler B. 
Rating:
5.0

Customer did not leave a comment.

RICKY M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Nothing truck was good staff was nice they did a great job

MARKA G. 
Rating:
2.0

Get rid off that rude ignorant dirt bag that works there.

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

Nathan W. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINEKATHER L. 
Rating:
5.0

I have a pleasant experience each time rent from the Binghamton location. Personnel are friendly and knowledgeable.

GEORGELEWIS M. 
Rating:
3.0

Was charged $24.00 for gas and literally went no where .

GABRIELLECHARDON H. 
Rating:
5.0

Good people, took good care of me, I was in and out quickly, thanks

andrew S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYA S. 
Rating:
5.0

Yes I would recommend the Chenango Street location to other people.The team there took care of a problem that originated at the Conklin Ave location ( Affordable Auto) which was totally unexceptable. Uhaul as a company really needs to look at that location because it makes the corporation look bad.

DAVIDM Z. 
Rating:
5.0

Our attendant was nice

Richard W. 
Rating:
3.0

I got there at 8am to get my truck and there was only 1 person working. For a Saturday morning it was very busy. I felt sorry for the guy that was working because he had a line out the door!!

Cassie W. 
Rating:
4.0

Customer did not leave a comment.

FRANK R. 
Rating:
5.0

Good customer service and very nice employees

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMGEORGE G. 
Rating:
5.0

Customer did not leave a comment.

LYLES H. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

CHERYLALAYNE W. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCEH W. 
Rating:
5.0

Customer did not leave a comment.

DAVIDMICHAEL P. 
Rating:
1.0

I have been overcharged for mileage by almost 40 miles and no one i talk to can do anything about it. Will not be using uhaul again for anything if they are going to steal money from me

Connor G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERRICHA C. 
Rating:
5.0

Customer did not leave a comment.

JAMESJOSEPH D. 
Rating:
1.0

when dropping off truck, he said we were a bit over miles, i explained the picking up car trailer transport, the time it took and the extra expense of gas, he just ignored me and said i owe this much more for extra mileage, i believe very rude and unprofessional.

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT JR C. 
Rating:
3.0

Customer did not leave a comment.

Eva W. 
Rating:
5.0

Customer did not leave a comment.

SANDRAM H. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

Kathleen R. 
Rating:
5.0

Customer did not leave a comment.

Seth A. 
Rating:
5.0

Customer did not leave a comment.

DEBORAHM G. 
Rating:
4.0

Be consistent with availability. Went into location and was told no moving vehicle was available. Called another location and was told the original site I went to had Availability

VINCENTD S. 
Rating:
5.0

The guys really worked with me and I appreciated their help. One of them even installed a new ratchet strap for the tire on the trailer.

Bernardo B. 
Rating:
5.0

Customer did not leave a comment.

DAVIDJ S. 
Rating:
5.0

Customer did not leave a comment.

Santosh R. 
Rating:
4.0

Clearer instructions on where the truck is parked, pull truck out for customer so it's easy to inspect and confirm condition. My truck was parked so close to other trucks I couldn't even walk between them, let alone verify accuracy of the pictures to confirm condition

PATRICKGARRETT J. 
Rating:
1.0

After making a reservation one month before and leaving my credit card, I arrived to find out u had no units left. After carrying on that I wasn’t leaving after I had a reservation they found me a unit and charged me for a larger space then I originally booked!!!!! Get rid of the rat traps every five feet and rat poison in the hallways. Doesn’t make for a warm and fuzzy atmosphere!!!!! Why take reservations when they clearly mean nothing!!!!!

Lisa E.  |  Overall Experience 
Rating:
2.0

Actual have the vehicle that someone reserves in advance or don't make reservations for unavailable vehicles

CS C. 
Rating:
5.0

Customer did not leave a comment.

MARTIN C. 
Rating:
5.0

If we're expected to do a 100% walkaround, I would expect the truck to be parked in a more open location. This truck was parked against a wall, between another truck and a building, so the entire vehicle was unable to be photographed. Other than that, reps were quick, efficient, and mostly friendly. Would do business here again.

Jeremey B. 
Rating:
5.0

Customer did not leave a comment.

Coleen M. 
Rating:
5.0

All good. Only place to improve is in the on-line reservation to front desk pick up connection. Too long waiting at desk giving i.d., etc. after supposedly doing everything on line.

JAMES W. 
Rating:
2.0

Customer did not leave a comment.

JEANETTE B. 
Rating:
5.0

Customer did not leave a comment.

Oscar L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tyshia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony A.  |  Overall Experience 
Rating:
4.0

Height of the rooms is very helpful. An awning over the doors would be useful for when it rains. The metal grating over the drain needs to be much stronger to withstand carts full of heavy items. It was hard to roll over it.

Connie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIAN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

quinn t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert J.  |  First Impressions 
Rating:
5.0

The staff is friendly and knowledgeable. The facility is clean and maintained. I've used the storage for 2 years now and will be back again in the spring.

janice f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ilya S.  |  Overall Experience 
Rating:
5.0

Manager and staff courteous and friendly.

Caretta G.  |  Overall Experience 
Rating:
5.0

Good experience

Victor S.  |  Overall Experience 
Rating:
5.0

employees were quite helpful showing us how to use the access cards and where our storage unit was located. very courteous and respectful. I would definitely use them again.

Mary O.  |  Overall Experience 
Rating:
5.0

Great customer service!!

Caretta G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim S.  |  First Impressions 
Rating:
5.0

Happy to have chosen this u-haul facility

Brett W.  |  Overall Experience 
Rating:
3.0

No comment

Joshua B.  |  Overall Experience 
Rating:
5.0

Nicest place in the area to store things

TIM D.  |  Overall Experience 
Rating:
5.0

The experience has been a very good one. I have the storage area until January 14th. It is very affordable. Thanks!

Edward C.  |  First Impressions 
Rating:
1.0

Got billed long after left locker, door to lockers didn’t actually work so needed employee to gain access. Wouldn’t call back after they corporate said they would.

Ethan B.  |  Overall Experience 
Rating:
5.0

James, the manager, made the experience easy and pleasant. I will definitely rent with you again.

janice f.  |  Overall Experience 
Rating:
5.0

Great service

Brian O.  |  First Impressions 
Rating:
3.0

It was ok

Sarah C.  |  Overall Experience 
Rating:
5.0

Easy to use and excellent help

Brian U.  |  Overall Experience 
Rating:
1.0

The younger person working there is rude, does not respect customers and their time. I called the day I rented to complain. Thank you

Maria D.  |  First Impressions 
Rating:
5.0

Awesome

taisha o.  |  First Impressions 
Rating:
5.0

Staff is always friendly and helpful.

Cathi G.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

Back
To Top