Customer Reviews for U-Haul Moving & Storage of Binghamton

3,936 reviews

113 Chenango St   Binghamton, NY 13901
(Next to Little Venice)

(607) 723-7901

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(607) 723-7901

113 Chenango St
Binghamton, NY 13901
(Next to Little Venice)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Check everything on the vehicles BEFORE you rent them. Ours had NO lights on the rear passenger side(brake or turn signal) & the interior dome light stayed on the whole time. Could have resulted in an accident/injury for us. You did refund the $10 insurance when we told you when we returned the vehicle.

guy C. 
Rating:
3.0

Customer did not leave a comment.

Kyle F. 
Rating:
4.0

Customer did not leave a comment.

WADE A. 
Rating:
4.0

Customer did not leave a comment.

mary J. 
Rating:
5.0

Customer did not leave a comment.

GARRETTMITCHELL W. 
Rating:
3.0

I had to come back twice for the installation to be completed due to lack of personnel trained for installations. The manager installed my hitch and brake controller himself, stating lack of qualified people for installations.

chad C. 
Rating:
5.0

Customer did not leave a comment.

Alex T. 
Rating:
5.0

Customer did not leave a comment.

Angie D. 
Rating:
4.0

Great good service by employee thank you

Mary C. 
Rating:
5.0

Customer did not leave a comment.

MAURICEMARION T. 
Rating:
5.0

Pickup and drop off was easy. They had the trailer I requested ready to go and both ladies were friendly

SEAN ROSS D. 
Rating:
5.0

The people at the drop off location in Binghamton,NY were wonderful.

Linda B. 
Rating:
5.0

Staff was very professional and helpful. Exceeded expectations!

ALANS R. 
Rating:
5.0

Not sure, everything was super smooth and painless

William D. 
Rating:
5.0

Customer did not leave a comment.

candace r.  |  Overall Experience 
Rating:
2.0

1st Illegal tires on vechicle bald rear tires & they had studs in tires they are Illegal in NYS during this time of year & very strong smell of cigarette smoke & very dirty inside windshield & passenger side lock did not work had to crawl inside every time to unlock not very happy w/ this2nd time of renting paying $ & not sure of renting nxt werk unless some kind of credit may be offered due to this nonsense

GEORGEPHILLIP G. 
Rating:
4.0

Customer did not leave a comment.

HEATHER M.  |  First Impressions 
Rating:
5.0

I have used this location and a few times another one in Vestal, NY and have found both to be customer centered, well organized, informed, and professional. Will always be my first choice for your services.

Lawrence H. 
Rating:
2.0

The first Van we were assigned had a TERRIBLE odor and had multiple cosmetic issues( rear bumper damaged) but understandably it is a rental. The second van we were assigned was in better condition but still had an odd odor which was unpleasant to deal with. Worse was the fact that we were pulled over because of a burnt out left directional bulb.... Fortunately the officer did not make a huge issue of it when we showed him we had only picked up the van the day before. we were not able to return to your office until the last day of our rental and had to resort to using hand signals to avoid another issue with the police..... We did mention the situation to the person in the office...who only said ...:I will let my manager know"... we did not see any notation being made and she proceedeed to park the van rtight back in the spot where we picked it up.... I do hope the issue was addressed for the next renter. In all the van served its purpose... but it could have been a better experience. Thank you for the opportunity to comment.... I hope it helps

Evangelos P. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
4.0

Customer did not leave a comment.

Maureen T. 
Rating:
3.0

Customer did not leave a comment.

christina n.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

derik b.  |  Overall Experience 
Rating:
5.0

None.

Eric B. 
Rating:
5.0

Staff was knowledgeable, friendly and very helpful.

ALAN MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Amanda R.  |  First Impressions 
Rating:
3.0

Test the lights

DALLASJAMES R. 
Rating:
1.0

The location had nothing to do with my bad experience is uhaul in general. I made a reservation weeks in advance for a 20 ' truck and there were none readily available. Then I had to use a 15' and make 2 trips and had to return it to the original location. I signed up for a 1 way so I had to drive an extra 400 miles in order for me to use a truck. It is terrible for the people that work at this location to have to deal with this nonsense. They did it with a smile but shame on you to treat all your employees that way. Not everyone would have been kind to them. I had to repeatedly remind myself it was not their fault but the reservation and organization of your business. I hope I never have to use uhaul again!

KATHRYNLOUISE R. 
Rating:
5.0

Customer did not leave a comment.

Don A. 
Rating:
4.0

Customer did not leave a comment.

tony N. 
Rating:
3.0

Customer did not leave a comment.

MARZAN D. 
Rating:
4.0

Customer did not leave a comment.

adrian J. 
Rating:
4.0

Customer did not leave a comment.

Travis B. 
Rating:
5.0

Keep up the good work

JOHNALOYSIUS D. 
Rating:
1.0

Customer did not leave a comment.

DONALDWILLIS JR H. 
Rating:
5.0

dropped off after hours.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Equipment ready when promised. Clean and good to go.

BRUCEL C. 
Rating:
2.0

Stuff is rude. (Lady at the Desk)

KENOLD C. 
Rating:
4.0

Customer did not leave a comment.

RUSSELLLAVERNE C. 
Rating:
1.0

Was charged double for 4 hours when I reserved it for 4 hours

STEPHENJ R. 
Rating:
1.0

Have trucks up to road safe conditions. Employee. Tried giving us a truck with a rear view mirror was hanging down, clearly a ticketable offense.

MICHAELK T. 
Rating:
3.0

Scheduled well in advance, Then they didn't have the right size trailer when I went to pick up. I had to get a 6 x 12 versus 5 x 8. Much more stress on my vehicle with the added weight for a 900 mile trip but I had no choice of that point. Wanted a discount for the extra stress on my vehicle, lower gas mileage, and needing to change fluids in my transmission because of the extra stress, plus drove slow which made her a very long trip. Got the runaround and no call back. Frustrated - not a well run company.

PETER G. 
Rating:
5.0

Customer did not leave a comment.

aeisha w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GERALD D S. 
Rating:
3.0

Customer did not leave a comment.

Sylster B. 
Rating:
5.0

I don't recall the staff person who helped me, but he was excellent. Diligent when we ran into a snag, and it was very busy. Other customers were grumbling but he was kept his cool and handled everything.

Salvatore A. 
Rating:
5.0

John and Caleb assisted with my renting a ubox truck and emptying a Ubox container today, 8/22/2021 at the Chenango St, Binghamton, NY location. Both employees were very efficient, with the truck reservation. John was very accommodating with having our Ubox easily accessible for loading contents on truck. Caleb assisted with our return truck rental. Everything went very smoothly thanks to both of them. They were both very courteous and helpful. I will recommend Uhaul to friends. Thank you.

Joan A. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Jonas S. 
Rating:
5.0

Customer did not leave a comment.

Richard C.  |  First Impressions 
Rating:
5.0

Jason and John both give TOP-NOTCH customer service! They are above and beyond!!!!!

Paula M. 
Rating:
5.0

The whole experience from beginning to end was smooth and easy.

TERRILYNN R. 
Rating:
5.0

John Curtis was just awesome. He was very kind, helpful, personable and knowledgeable. He went above and beyond to make our experience a positive one. I would tell anyone going to the Chenango Street location to ask for John.

MICHAELJ P. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

CRAIGJ K. 
Rating:
4.0

Customer did not leave a comment.

MITCHELLE M. 
Rating:
1.0

Was Told Gas Tank For Van Was At 3/4 Full. It Wasn't, It Was One Line Past 1/4 Full. Didnt

Justin A. 
Rating:
5.0

Mr. Curtis was very friendly and helpful! 5 star customer service from this fine gentleman!

Brittany H. 
Rating:
2.0

The wait time to pick up and drop off was excessive + I left a broom in the truck that I used to sweep and clean up with. I would think someone would have called me & given me the option to return & pick it up !!

DONALD C. 
Rating:
5.0

The woman that helped me was very very nice. She answered all my questions, she slowed me the unit. It was so easy for me and I am very grateful.

Angela P.  |  First Impressions 
Rating:
5.0

My drop off was in Binghamton, NY in the middle of the City. Out of my way. You need more dealers along the highway for easier access. I went 17 miles out of my way. But the young man at the drop off was the most polite person I have run into in a long time and I am 70 years old. Thank you, Patricia M. Carlin, customer

Patricia C. 
Rating:
3.0

AC blowers in truck didn't work, truck wasn't clean when picked up. Staff was friendly though so I would recommend some to the location.

Tracy E. 
Rating:
5.0

Great people!

John C. 
Rating:
5.0

Thank you for later hours. I got the job done.

Michael-Rory H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERALAN M. 
Rating:
5.0

Customer did not leave a comment.

LYLES H. 
Rating:
3.0

Clean the Equipment before Renting🙂

MALYNTHIAGWEN S. 
Rating:
3.0

Was supposed to pick up a smaller truck at a different location. But after reserving it and getting there, I was told it was not available but a larger truck was at a different location. Did not get a price adjustment and I know the cost per mile was higher too. Will try a different company in the future.

JOSEPHTHOMAS W. 
Rating:
5.0

The manager Jason at this location always makes renting the equipment fast & easy. I make it a point to only rent at this location because of his customer service. I always recommend uhaul to friend and family

LANCEE H. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER MONT B. 
Rating:
1.0

Rented 3 vans weeks before. Only 1was available they offered no help.

CHRISTIANN H. 
Rating:
5.0

Very helpful and friendly staff.

Troy K. 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

joe D. 
Rating:
5.0

Customer did not leave a comment.

Ralph H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angel M. 
Rating:
5.0

Customer did not leave a comment.

AYOKAK C. 
Rating:
5.0

Customer did not leave a comment.

BRYANR D. 
Rating:
4.0

Customer did not leave a comment.

DOLORESELAINE W. 
Rating:
5.0

Customer did not leave a comment.

Azmat S. 
Rating:
3.0

Customer did not leave a comment.

kim D. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Kaylyn W.  |  First Impressions 
Rating:
5.0

Very friendly and professional!

THOMASWILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWT F. 
Rating:
3.0

trailer needed newer or better shock absorbers.

RICHARDDENNIS H. 
Rating:
5.0

Get parts & vehicles on-hand for scheduled appointments (Corporate Error - NOT the faculty)

Richard B. 
Rating:
5.0

I have had fantastic service here for many years whenever I use this uhaul location. Easy,quick and very professional

SCOTTG S. 
Rating:
5.0

Awesome experience! We rented a 4×8 covered uhaul but ended with a 5×8 for the same price. Yay! More room to haul stuff. Easy access to uhaul made our experience easy.

CAROLYN K. 
Rating:
5.0

Customer did not leave a comment.

RONALDLEE J. 
Rating:
5.0

Jason was absolutely wonderful. Jason had the truck ready for me upon my arrival. He took the time to explain all the safety steps to me. My auro carrier arrived after store hours and Jason came back to the store personally to attach the carrier to the truck and to help me load my car safely. Jason also took the time to go over safety guidelines to ensure that my move would be safe. There are not enough words in the English language to express my gratit2. Thank you so much Jason Thomas.

Julia R. 
Rating:
4.0

Customer did not leave a comment.

GEORGEJ V. 
Rating:
5.0

Customer did not leave a comment.

KAROL R. 
Rating:
4.0

Friendly staff, good service. Only minor issue was that computer system was not up when I arrived to pick up truck scheduled for 7:00 a.m.

Ron K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMJ D. 
Rating:
4.0

The wait time is too long, I wish there was ready to go boxes for rental in this location, so I wouldn't have to drive to vestal. Over all, my experience was great hassle free! The staff is great and friendly. They keep trucks and vans very clean, and are ready for any questions you have. They gave me all the information I needed regarding all the rental equipment, and offer options. I felt so welcome that I though I worked there for second :)Thank you, everyone at Uhaul! You guys rock!

ARIEL M. 
Rating:
5.0

A++

ANDRES JR A. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
3.0

Customer did not leave a comment.

THOMASGREGORY S. 
Rating:
5.0

We love renting here. Equipment ready as reserved, friendly helpful staff and pleasant experience.

STEPHENE P. 
Rating:
5.0

The service the representative gave me was very professional and friendly I would recommend family and friends to use there company

Doreatha M.  |  First Impressions 
Rating:
5.0

The team there were great!!

MARTINJ H. 
Rating:
4.0

Customer did not leave a comment.

Jonathan F. 
Rating:
5.0

Customer did not leave a comment.

Lyle C. 
Rating:
3.0

Truck had reverse light out and it didn't have much power when the box was empty. The exhaust sounded like it had a hole in it. And the smell of the cab, smelt like a wet dog when I received the truck.

Jacob M. 
Rating:
3.0

When I first opened the back gate of the 15' truck that I rented 3 cockroaches scurried across the floor.

Justin F. 
Rating:
2.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

LYLES H. 
Rating:
5.0

Customer did not leave a comment.

ADELINEG V. 
Rating:
4.0

They trailer floor was brown sticky and smelly. I had to Mop it before loading my items.

ANN MARIE V. 
Rating:
1.0

After making a reservation one month before and leaving my credit card, I arrived to find out u had no units left. After carrying on that I wasn’t leaving after I had a reservation they found me a unit and charged me for a larger space then I originally booked!!!!! Get rid of the rat traps every five feet and rat poison in the hallways. Doesn’t make for a warm and fuzzy atmosphere!!!!! Why take reservations when they clearly mean nothing!!!!!

Lisa E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oscar L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tyshia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony A.  |  Overall Experience 
Rating:
4.0

Height of the rooms is very helpful. An awning over the doors would be useful for when it rains. The metal grating over the drain needs to be much stronger to withstand carts full of heavy items. It was hard to roll over it.

Connie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIAN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert J.  |  First Impressions 
Rating:
5.0

Awesome

taisha o.  |  First Impressions 
Rating:
5.0

Staff is always friendly and helpful.

Cathi G.  |  Reservation 
No reviews have been submitted for this location.

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