Customer Reviews for U-Haul de Boisbriand - déménagement et entreposage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul de Boisbriand - déménagement et entreposage

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Donna M. on

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Sam and Sophie are the kindest people I have met on my adventure. They helped me so much. I have a great locker. Everything went so smooth with their help. Fabulous people.

Paul D. on

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J’ai réservé en ligne , rendu au centre de service de Boisbriand ,j ai attendu 1;30 hrs pour me faire servir ,arrive à 9:50 et sorti à 11:15 avec une remorque plus grande que ce que j avais réservé et 5$ plus cher ,j ai avisé votre employé au retour de faire vérifier la remorque ,un bruit dans une roue . Merci

stephan P. on

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stephan P. on

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Kevin J. on

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Waiting 50 minutes to pick up a trailer... one employee on a Saturday morning.. no comments. Everyone in this location were angry for the same reason.

Francis L. on

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Steve L. on

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Le gaes dans le matin était polit Mais était pas près à répondre nos questions. Il n’était pas la meilleure représentant de service clientèle. Était à pique Pour là retour, la fille était vraiment fin. Je veut vraiment qu’elle sache qu’elle est vraiment bonne à sa job.

francois F. on

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alain M. on

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Richard H. on

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lussier F. on

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Services is too long!

Olivier M. on

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J’ai Attendu plus de 1 heures en fil d’attente pour la prise de mon camion que j’avais réservé d’avance et je suis même arriver d’avance pour prévoir un 30 min de délai. J’avais des déménageurs qui attendait chez moi a 30$ de l’heure chacun qui m’on chargé l’heure que j’ai perdu dans votre magasin. De plus le manque de personnel et le manque de formation de vos employés fait en sorte que vous avez perdu plusieurs clients lors de cette heure. Je considère cette situation inacceptable et j’aimerais qu’on revoir la facture a la baisse. La seule raison pourquoi j’ai pris le camion c’est que j’avais les mains liés et je déménageais le jours même sinon j’aurais annulé la réservation.

louis L. on

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Bien que je suis bilingue, je ne répondrai pas à votre sondage car il uniquement en anglais... Changez votre choix de langue, nous sommes au Québec-Canada. Comme je ne peux envoyer mes commentaires sans répondre à votre sondage.. voici mes réponses!!!!!

gicleurs M. on

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yannick T. on

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Le service inacceptable

Jean-Philippe B. on

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ALAIN L. on

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Vert good manager

Martin B. on

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Worst service ever. Will never use uhaul again.

Normand L. on

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Plus de personnel au comptoir serait apprécié les week end car beaucoup de gens attendent d être servis

Simon B. on

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Still cant believe i was sent to ste Adèle and that they arent even a Uhaul dealer. We have a 20' Moving Van reserved for you and guaranteed Saturday, 9/28/2019 at 9:00 AM. We are located at 279 BOUL DE SAINTE-ADELE, SAINTE-ADELE,QC J8B1A9 and our phone number is (579) 990-0589. ENTREPOSAGE GROUPE GAGNON 279 BOUL DE SAINTE-ADELE SAINTE-ADELE,QC J8B1A9 (579) 990-0589 ARE NOT UHAUL A DEALER. But i was compensated for their mistake and the personal was helpful and we found a solution.

Martin S. on

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It was a horrible experience. Waited 1h in line to get trailer, only 2 booth opened with staff going in and out to serve you. Ended so behind that we lost the people supposed to help us. Trailer was damaged so we couldn't latch the door. There was a faulty wire at first to hook up the trailer, I never saw a staff member walking so slow to get another one. No sense of urgency, couldn't care less and it shows. You are lucky there's not a whole lot of trailer rentals company because you would be out of business in no time. Next time, I'll still do some research not to have to go through this again...you lost me for sure!

Pierre S. on

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The employees were fine but they were overloaded and we had to wait one hour and a half before driving away with our trailer.

Mathieu L. on

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Customer did not leave a comment.

patrizia l. on

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It was close and clean but huge miscommunication of information on many occasions. Accessing my storage was never smooth. I am very happy I do not have to deal with this facility anymore.

Diane G. on

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gerard L. on

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Lorsque j'ai réservé le camion à sens unique par téléphone, la personne ne pouvais pas me confirmé la place de retour. car pas demandé la destination final. Donc j'ai rappelé le service un peu plus tard pour l'emplacement de retour, j'ai eu une adresse, j'ai contacté cette emplacement , mais malheureusement il ne faisait plus affaire avec U-Haul. Donc recontacté de nouveau le service de U-Haul pour enfin me donné l'endroit du retour. Selon moi j'aurais du avoir cette information au 1er appelle!! Merci, Gérard

jacqueline l. on

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The manager is excellent. There is a female employee who acts as if she couldn't care less to be there...

martin L. on

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Il manque de service. Pas asser de personnel

Robert P. on

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I reserved one utility dolly and they give me an appliance dolly ( i refuse to take it ) I reserved 2 furnitures dolly and only one was available and I have been charged for 2 !!! When you take the time to do all the reservation, 1 week in advance and on site, at the pickup time they don't have all the reserved materials this is a bit frustrating. I know this comment will have no effect but this is my opinion, I am not impressed about customer care!

tony A. on

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Très bon service

Luc B. on

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It is my second time since the 2 months, it take too much time to rent the trailer, i’m quality manager and i strongly recommand to improve your process,,,, your process take over 35 minutes to rent a single trailer

ERIC L. on

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Customer did not leave a comment.

RICHARD B. on

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Bonjour, pour la location de camion, c'était très efficace ainsi que pour la location d'entrepôt sauf qu'on m'a pas bien expliqué le fonctionnement du système d'alarme, je devais deviner, l'alarme s'est déclanchée et j'étais impuissant... Autre chose, je me suis rendu en soirée et l'accès était limité, je ne pouvais entrer, je n'avais pas accès à mes choses personnelles, surtout que j'ai mes vêtements de travail à l'intérieur, je ne comprends pas pourquoi...bref, je ne peux pas me permettre de laisser mes choses sans accès 24hres, cette situation m'a mis dans l'embarras!!! J'espère que la situation sera rétablie dès que possible, merci d'avance...Mis à part cette situation, le personnel est très courtois! Salutations!

RICHARD M. on

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Très bon produit, bon prix, bon service MAIS Très long d'avoir le service au téléphone °15 minutes et message téléphonique strident qui se répête au 10 secondes!! Une fois sur place bien que le monsieur travaillait bien il manquait définitivement du staff pour répondre à la demande. °20-30 minutes d'attente En résumé, une fois servi ça va bien!

Audrey R. on

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Great service and the installation was exactly what I expected for !

Jean-Maxime V. on

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Benoit F. on

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JAMES S. on

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sylvain S. on

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David L. on

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Service 10 étoiles !!

Avantage S. on

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Perfect

chantal g. on

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Excellent service

sylvie c. on

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Very good service everytime we wen there Thank you

Celine j. on

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Waited almost 1h30 before getting some help, once getting To the locker it was lock bad to est another 45min .

FRANK N. on

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Very impressed by professionalism and preparedness of the staff. Great facility!

David L. on

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Bon service et personnel à l’écoute

Marc C. on

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Entrepôt super propre. Facile d’accès. Excellent personnel

Benoît V. on

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Service excellent, employés d'une grande amabilité.

Fanny B. on

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Pire service à la clientèle... aucune explications concernant la location du camion ou de l’espace de storage. Attente interminable, aucunes explications des frais reliés aux locations.

VICHITTARA K. on

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a bit short staffed that day.

jonhy c. on

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Great service

Alain B. on

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Très bon service.

Denise R. on

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The employees at the service desk were excellent.

jean peters a. on

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ACCESS hours for garage only the availability for an employee has to let us into the garage when he is alone in the office

christian b. on

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Sam service was good and accurate, he is the reason why it is going well at that place Thank you

daniel g. on

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Very clean , no dust after 5 months in storage

Steeve A. on

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Thanks

Maxine P. on

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Très bon service et explications

marc d. on

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The staff is very efficient in helping to all my demand concerning my problems accessing my locker. They gave me straight answer for the location of the fourgonnette and explained the charges clearly.

Valerie F. on

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Belle expérience mais vous devez faire vos communications en FRANÇAIS et Anglais. Nous sommes au Québec et vos E-mail ne sont qu’en Anglais. Merci de faire les correctifs

Jean Francois B. on

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Very good

KANE K. on

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All the staff were very respectful and well advised. I had a great experience being helped by members with a hig level of professionalism. Thumbs up to the manager! Cheers Kane Kramer

nathalie c. on

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Thank you!

Michel L. on

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Crew is very helpfull

Denise R. on

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Un excellent service par l’employé qui m’a servie. Un local impeccable, des installations très propres. Merci

AUTO S. on

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Friendly and very professional stuff. thanks

ALAIN L. on

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Excellent service, Nice people

MARTIN R. on

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From 5 star services to a 1 star service with the new direction in the Boisbriand store. Why only a limit of so many characters for our comment? I have a full page of comments to post.

Yves B. on

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Good experience

carl t. on

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Hi Tech. Super clean. Helpful personnel.

michel l. on

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thank you

Sebastien L. on

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Service clair. Rapide. Très propre

Renovation sb S. on

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Super service

michel l. on

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do you have a french version !!

joanne z. on

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Excellent experience

Rejean savard m. on

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Je n’ai jamais eu de retour à ma réservation .

Mathieu A. on

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Excellent Service

cuisine l. on

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Locaux en excellent état et bon service!

jessica h. on

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Very friendly staff and very easy to drop off my trailer!

tony m. on

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Fast service, Clean setup and courteous staff

marc d. on

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Toujours avec un sourire je me suis fait servir. Tous a été fait pour me satisfaire.

YVES F. on

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red carpet for me thank you. p.s. this place is so clean i move in with my sleepers.

Sylvain B. on

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Would of been nice that the 24 hr access be operational ! Perfect for the rest. Keep up the good work ! Sylvain.

danye t. on

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Very satisfied with the vehicle and the storage and all the employees we delth with were very devoted.

charles o. on

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Très bon service

robert e. on

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S v p questions en français serait très apprécié . Personnel très attentifs très plaisant de travailler avec ce personnel compétent et qualifié très bon service je suis très très satisfait

Lawrence B. on

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Your people did not answer phone calls. I called 30 minutes before arrival and was on hold for 20 minutes and no one ever answered. When I arrived there CV was nobody in the office. It then took 30