Customer Reviews for U-Haul Moving & Storage of Bozeman

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Bozeman

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Betty Jean D. on

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Friendly and efficient service. Highly recommend!

kevin s. on

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kevin s. on

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Lawrence A. on

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Did not get all the blankets I ordered and did not relies it until I went to drop every thing off. Had to go back to Bozeman to get credit for missing product.

Brent R. on

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james t. on

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Michael R. on

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Michael R. on

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Joshua G. on

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Robert C. on

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These folks were great! Very professional, good-natured, and helpful. The roads yesterday were glare ice, so they offered to swap my order from a 10 foot truck to a large front wheel drive van. That was a really good call on their part. The van was perfect for the job I was doing, and much more stable on the road than the truck would have been. Thank you!

Matt C. on

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Start with trucks full of gas I had to end with a quarter of a tank and that was not possible with the miles I drove, I returned truck with half a tank

Sara Q. on

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richard p. on

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SARA M. on

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I have had a horrible experience with U-Haul on both ends of shipping my artwork to a museum exhibition in Helena. I pre-paid for two trucks to deliver artwork to Helena (from Bozeman) in August and pick up the work in January (from Helena back to Bozeman.) Both truck rentals were paid in full in June 2017, and I was extremely clear with more than one U-Haul person on exactly what we needed. But it was confused somehow and on both ends of the trip, we were overcharged. In August, when I still had funds in my travel budget, I went ahead and paid the overcharge (made by the manager at BZN U-Haul), but on the second rental, we did not have the funding to cover it. Paige was kind enough to reverse the charges, but the manager at BZN U-Haul was rude to my colleague and to me. I do not plan to rent a U-Haul truck again in the future for any other exhibitions that we do in the region and beyond. I will find another way to ship my work. Again, Paige and Chelsea were great and both reassured me prior to the January trip that I was paid in full and would not owe any more money when I arrived in BZN, but the BZN manager apparently disagreed with this and charged our card without my colleague's permission. This is completely unprofessional and inexcusable. Thank you to Paige for reversing the damage done by refunding our credit card account today. As a customer who paid in full several months in advance for a move that was carefully planned and dates were clear and determined, I do not like the treatment I received and will not recommend U-Haul to anyone who needs to do a move like mine.

Candace L M. on

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You can't fix a snow storm nor a snow bank. The van was as clean as could be, ran well, the tires held on the snowy streets and we got our moving job finished well and not too expensive. Thank you, U Haul.

Bob E. on

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Sadie B. on

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They scheduled the wrong drop off and we had to drive an extra hour into a city with the empty trailer.

Mark T. on

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Dan K. on

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Rhonda H. on

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martha p. on

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A better storefront would help - it is quite nice inside and people are very helpful, but it looks a bit rough outside. Also, the customer service area at the counter is hard to navigate to - lots of boxes and racks of things making it difficult to know where someone will help you.

Zach W. on

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The uhaul was rented to us with back tires that were completely bald. We got stuck twice and our back end slid off the road due to the crappy tires. Not cool.

Jacoben T. on

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John C. on

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Patrick Z. on

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peter w. on

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Bozeman was very quick and efficient !

TYLER W. on

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jerry s. on

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Betty Jean D. on

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Natalie K. on

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Customers shouldn’t have to park a vehicle at a bar nextdoor while they use a truck for a day.

Stephanie P. on

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Anthony C. on

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Fantastic customer service. Very helpful.

Elizabeth N. on

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MASON G. on

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Jesse the manager is great to work with, thank you.

WARREN G. on

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Staff was friendly, courteous, knowledgeable, and helpful with our questions.

Robert J. on

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We rented a truck in the middle of winter and the tires were treadless, basically drag racing slicks. We ended up spending 300 on chains and 200 on towing when we got stuck. If you're renting a truck to a customer in the middle of winter, it should be winter ready.

micheal q. on

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Shawn B. on

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The Manager at the store was Awesome!!!

Brodie B. on

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The lady who assisted me initially (dark hair) was hilarious and very awesome

Jerry p. on

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The customer service rep at this location was very friendly, inspected my trailer for turn in, unhooked it from my truck and thanked me for choosing U-haul.

Robert G. on

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Good experience

nicole H. on

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Staff was moderately friendly but didn't educate me on things I needed to know about attaching/ detaching the trailer from my vehicle. The trailer door was nearly impossible to move. The wheels need to be greased. I could hardly open or close it.

rajni k. on

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Jeff S. on

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It was snowing, and they had the truck warmed up, and windows brushed. A+

Paul T. on

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ROBERT G. on

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I came in to rent a trailer for a Motorcycle that needed to be put into storage. The person who helped me was Boyd, he was very helpful, and was able to rapidly show me where the things I would need were not only located, but knew the price as well. He was friendly and made the experience one of the best I have had. I would highly recommend him, and this location, as great customer service is something I will always recommend.

Gary P. on

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Jennifer B. on

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It would have been nice to go over the truck inspection with the employee. When driving away dashboard lights came on that when brought to the attention of the employees, were quickly dismissed. The cab of the truck smelled strongly of smoke and was not clean. They also only had a 1/4 of a tank of gas in the truck which was fairly inconvenient and not my previous experience with other U-Haul locations.

Colin W. on

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Check out was easy and the personal at U-Haul of Bozeman were very friendly and accommodating and explaining everything we would need to do before returning the truck and getting us on our way. Driving a 2017 26' Ford truck was a plus and loaded right made for a very enjoyable ride and move. I'll recommend and use U-Haul again. Colin

Mark M. on

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This was not the original drop off location. You guys sent us to a place that didn’t even exist anymore. It had been torn down and rebuilt as a gas station. They didn’t want your truck. I called and argued for an hour to get the alternate location. The guys on 7th Street we’re awesome and got us done quickly. My one previous U-Haul encounter sucked just as much as this one. You guys are terrible and should be outlawed. The only reason I didn’t use Penske was because there was no place close by to take the truck. I’ll go out of my way to avoid you guys next time.

stanley h. on

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Very good help here

Matt C. on

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Jack T. on

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Jesse, THANK YOU for your help once again. Night crew handling the check-in were quick, friendly and a good end to a good day.

GABRIELLE N. on

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Jesse is incredible. There is no other location I ever want to go to, because his customer service and efficiency is the best I’ve ever experienced. Not only did he go above and beyond to help my family get a Storage unit, but the van was so clean and perfect .... and once again, we were in and out within 5 minutes. Just absolutely amazing

brian z. on

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Ice scraper in vehicle.

Cynthia C. on

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ronald e. on

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Very friendly personnel and a quick turn-in process.

brad f. on

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I moved my reservation at the last moment and they were very helpful. Thank Youl.

claire m. on

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Greg S. on

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Please contact me for specifics.

Joseph C. on

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The equipment was good and the staff are excellent. Very helpful!

Richard C. on

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GABRIELLE N. on

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Based on my last interaction with U-Haul in Connecticut, I wasn’t overly optimistic about anything, but figured it’s get the job done for moving day... well - I was just blown away. The customer service was AMAZING and the van was beyond clean. I was in and out in no time, and even under budget. Absolutely incredible.

Chuck W. on

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linda b. on

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JEFF J. on

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KEVIN C. on

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The manager, Jesse, was very courteous, knowledgeable, and efficient.

Seth M. on

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It's the only game in town. Expensive, only truck that could haul a trailer was way too big, would have gone elsewhere if I could, but that's how monopolies work.

Bozeman S. on

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Great Job! Thanks!

Samuel L. on

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Please for the love of God make sure your box trucks are water proof. It's a fucked up scam to say "not our problem...rent at your own risk...fuck you customer" and know that typically people will not file a claim etc bc the cost benefit of claiming something that has no financial value but your brother painted for you doesn't work. Anyways, rant over. I would recommend Penske again and again. Bozeman MT doesn't have a Penske so the monopoly kind of figured that one out for me didn't it. Employees are nice at Bozeman branch. Kudos for them

Debbie A. on

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RICH N. on

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BOB P. on

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marilyn d. on

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James W. on

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frankie f. on

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Scott M. on

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JIM M. on

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KEVIN C. on

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DAVID L. on

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Few minutes late, extra day charge. U-Haul always grabbing for the last buck

neil g. on

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Henry F. on

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John P. on

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Great experience

Candace L M. on

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Candace L M. on

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DEAN C. on

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Good equipment and service.

Jan F. on

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The young man that helped was pleasant in serving us, even at 7:30 in the morning. Don't see that a whole lot from young people this day and age but he was quick to smile and gave frank answers to my questions.

Heather D. on

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LANCE S. on

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ronald e. on

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Check was fast and easy

Frank S. on

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The employee was friendly and efficient.

Gary L. on

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friendly and very helpful!

James T. on

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Have clean equipment & the truck that was promised. Don’t say you have a ten foot truck, when you don’t have one ! You say you don’t have a van and pick up truck , so just say you don’t have a ten foot truck.

Jamie V. on

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Customer service leaves something to be desired! I received multiple calls the morning of return to bring the trailer back early (before my 24 hr rental period was up) because they double booked it.

MARY H. on

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paul t. on

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Good customer service, friendly and efficient.

Claudia S. on

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Van was waiting for me all warmed up on a snowy morning. Great ride and easy to handle on the Interstate as well as in town shopping. Both times I have I have dealt with N 7th location I left with the impression of professionalism; they go out of their way to ensure your rental experience is the best. Thanks - a 10!!

joel k. on

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potts d. on

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Very happy with the service and help!

JC G. on

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Cigarette butt in ash tray. The vehicle chugged around 50 to 65 mph which made it a rough ride when going that speed range in town to eat, get gas, or resting. Also during road construction, Billings, MT, and the whole state of Minnesota.

Michael Z. on

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JOHN C. on

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Becky B on

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Kept having to call to try to get the delivery scheduled. 3 times the promised day was missed. Same with pickup. A really bad experience.

DAN J. on

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I thought I was renting a truck for the advertised price of $19.95... a day. Mileage, Taxes, Service Fees... In the end it was $53.00. You guys are a lot like Pro Flowers! And that's not a good thing!

RICH L. on

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Chelsea B. on

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Gary P. on

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Gary P. on

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David M. on

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Eugene B. on

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Michael H. on

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bruce w. on

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Very professional and quick service. Very Pleased

Amanda D. on

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The person who “cleared the windows” of the van I rented did so with a broom and failed to actually clear them. I’ve was left caked to the wipers which I had to clean off so that I could see from the more than 1 foot of snow left on top of the vehicle. This snow slid off the roof in chunks every time I tapped the brakes, which in the winter road conditions was often. At 5’4”, I am not physically able to clear the snow from such a large vehicle without a step stool of some sort.

KYLE V. on

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Kerry C. on

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Had a great experience with U Haul. Easy!!

danny d. on

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Kristal O on

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Really friendly and helpful!

lorna h on

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Emily was very helpful. She really worked with us about renting a trailer for our Escape. The 5x8 was an excellent choice, az it was easy to pull.

ALEXANDER W. on

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The inside of the building smells like cigarette smoke, however the staff was friendly and the equipment performed without a hiccup.

Don M. on

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Martin S. on

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JOHN C. on

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Jim W. on

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Dan L. on

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Lawrence W. on

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Make sure trailers don't leak, the fact you say water resistance not water proof protects you but whatabout all my reiuned furniture? The trailer did travel good, but the top leaked so bad we should of just rented an open trailer. Our furniture is not water resistance!

William C. on

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Sarah C. on

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wayson s. on

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Montana UHaul was great. Oregon was terrible.

cindy h. on

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The outside of the trailer was very dirty when I picked it up but I didn't mind, we were just hauling willows. The inside was clean. It was well maintained, no problems. The staff, when I dropped the trailer, was very professional, friendly and checking out quickly.

Chuck W. on

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LINDSEY F. on

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melody c. on

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Emily was my customer service person when I reserved the trailer and when I picked up the trailer. She was professional, courteous, promt, even funny. Emily knew the options, helping me make an informed choice. She was efficient when it came time to hook up the trailer. And accomedating with my schedule. You are forunate to have such an excellent employee! Thank you Emily.

Ryan B. on

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matthew h. on

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Gosh, I dont know what they can do to improve. Matt was fast and thorough. He showed me everything and answered all my questions. It was a fast experience but I never felt rushed. The equipment (6x12 double axle trailer) was well maintained and clean. A+ to the Bozeman Uhaul crew. 11 out of 10 *****

TOM A. on

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Very efficient staff.

Hannah W. on

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The first woman who attempted to assist me was abominable however the second woman who assisted me was very helpful and speedy.

russell M. on

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Regan M. on

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My entire experience was excellent! I reserved online the night before. Check in was super fast and easy. Friendly, knowledgeable staff that are very efficient. Prices were reasonable too. I will definitely rent from here again. We LOVED our little trailer!

Aaron H. on

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Daniel H. on

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Service was excellent at all levels.

Marie L. on

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DAVID M. on

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Joe P. on

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stacy l. on

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Raymond N. on

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Great service as previously and always.

Stephen C on

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Couldn`t ask for better...people were very friendly and very kind...all buisineses should use this location as a model in customer service

Stephen C. on

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Absolutely nothing

NATHAN S. on

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Excellent staff, quick and easy service. I spent more time trying to fix/use the trailer ratchet, then almost using the trailer. No discount for wasting my time.

Rick d M. on

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MICHAEL D. on

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Chris B. on

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Brie T. on

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Mr. Dingman, whom set me up in the morning was great. He told me everything I needed to know, offered me extras in case I needed, and made everything quick and efficient. The return was also smooth and easy. Thank you!

NILES H. on

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You made me fold my blankets after I paid for them! Discussing!

Peter H. on

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Truck was dirty inside and out. Windows were also filthy. Not a safe product to put on the road.

STEVEN L. on

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I was over charged for milage, I was under the impression it was .59 a mile not .69 a mile.

shawn E. on

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Cindy N. on

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Toni D. on

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Gary M. on

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David B. on

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bob l. on

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Not much

david m. on

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Sam J. on

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DAVID P. on

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They corrected all the various problems with this rental again.

MICHAEL H. on

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All good

Daniel G. on

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matthew m. on

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Deborah R. on

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The manager at this location was extremely helpful. There was an issue with a truck being returned and he quickly made adjustments so we could be in our way. We had a long trip ahead of us.

stephanie s. on

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Miranda S. on

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REBECCA W. on

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Charles K. on

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Uhaul itself was up to par once we found someone to help us. We got a nice clean and functional truck. But we also booked movers to help us throgh Uhaul, and they never showed. Because we used Uhaul's website to reserve their help, this reflects badly on both companies.

WILLIAM S. on

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My 15 footer had a rear roll up door that leaked water during our trip. That cost my wife 2 shirts because of color bleed from each onto the other also rusted 4 of my guns. This pickup location was super fast and the young man whom waited on us was super professional at his job. Friendly and clean store with fast fast service.

Laurie B. on

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The girl that rented me the truck was VERY rude to me. I didn't understand why but she was. I have never experienced anything like that with Uhaul before.

greg r. on

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Brenda B. on

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Douglas D. on

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They were on top of it by noticing poor tire tread and putting on all new tires before I picked it up. Good heads up. Thanks

Pete F. on

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Russell D. on

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If they go to a certain location to rent equipment ensure the equipment is brought to that location the customer requested. Ensure equipment is in road safe order. Clean interior and inside of the door.

Brandon F. on

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Jaimie B. on

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The cargo van I was given was so uncomfortable, it was taller then the other vans, and looked almost european in style. After 5 minutes of driving, I was like, how could someone drive this thing for then a few kilometers, it was ridiculous. The person who rented me the van did a great job but the place was understaffed, and I had to wait for a long time even though I made a reservation online.

Patrick E. on

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The gentleman that checked me in in the morning was fast, friendly, and efficient. The gal that received the truck from me in the afternoon was the same. I was impressed with the service. Friendly and fast.

Dennis B. on

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Attendant was so busy he didn't have much time to go over the truck and let us know if there was a choice of a newer truck or not! We had a window handle that fell off and one tire was very questonable!

Edson G. on

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Nothing... they were great.

mark c. on

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GEORGE F. on

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There should be dictated parking for day rentals' vehicles that is not on the street or in the bar's parking lot. Good experience except for the parking issue.

Greta R. on

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Went in twice to reserve uhaul and then to pick up. Both time we had the same woman. She was very unhelpful and seemed genuinely upset that I asked her questions. Multiple times I was told to "just go look online". I left both times feeling like our renting a truck was a huge inconvenience to the staff. While her service in particular was bad, overall I noticed the location was understaffed and she was the only one on the floor though there were people in the back I think- maybe this is why our rep was so pissed?

Ben davis G. on

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GAYLE W. on

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My rental wasn't available! The owner took the vehicle and asked that I wait a half hour for it to be returned. Unacceptable I told them. Luckily, an assistant manager thought of a solution and gave me a 15 foot truck versus the pick up truck at the same price I would have paid.

Orion S. on

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Marisa G. on

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Brandon W. on

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Pamela S on

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The staff was very helpful and accommodating.

Laurie D. on

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james b. on

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Quick and as expected.

Larry T. on

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James W. on

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The truck had just been returned. While it was full of fuel, the windshield was filthy. Worse, the frontend is badly out of alignment, making the 1100+mi. trip a virtual nightmare. Two of the six tire were below the specified tire pressure: The outboard right rear tire was at 90 PSI and the inboard left rear tire was at 40 PSI! Also, with all of the "claptrap" placards and decals, there was no indication of the fuel tank capacity --- ANYWHERE. I will endeavor to rent a Penske or Budget truck the next time!

Scott S. on

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Dropped off before open.

DAVE W. on

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Craig S. on

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Mary Martha B. on

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I have used this uHaul location several times now and have always had a great experience.

Julie L. on

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BERNARDO Q. on

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Great help and wonderful van!!!

Dave B. on

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Jesse is terrific. Knowledgeable, helpful and just a great guy.

Carol L. on

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DENNIS P. on

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Michael S. on

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BARB C. on

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As a single woman, I have rented 4 or 5 trailers from this Bozeman location and they have always been extremely helpful! I will rent from them again!

David R. on

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dean j. on

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Laramy A. on

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MARY R. on

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Went off without a hitch! Great

Michael R. on

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Arienne N. on

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JOE O. on

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DIANE P. on

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The truck's dash gauges lights never worked. Driving the truck (which I did) in the dark was very dangerous. I did not know how fast I was going at all. The high-beam head lights never came on easily; I had to hold the level on with my hand to make them work, which was impossible. I drove 30 miles on a 2-lane road where we have many deer crossing the road at night. Seven times I did not see the deer until the last minute; it was a miracle I did not hit one during this stretch of road. This experience was very frustrating and something I will not repeat in the future.

Jacob V. on

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The lady who helped us was incredibly helpful and let us know how to go about getting our $50 guarantee due to the dealer at the pick-up location being an hour and a half late and refusing to honor the guarantee (although, after filing a claim with their customer support number I have yet to hear back from them 3 weeks later). Anyhow, I wish we could have picked out truck up from her as well! Very satisfied with the drop off. Very friendly staff.

Glen P. on

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Stephanie P on

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Staff was very helpful. Storage unit was clean and facility was secure. It was perfect.

eulee y. on

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i was not told that there were some extra fees when i reserved this truck. being up front so there are no surprises at the end is important to me.

BOBBI G. on

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finally more staff but seems like still not enough! friendly staff but can use some customer service training on how to ease impatient customers tired of waiting in line or waiting for someone to attend the front desk.

lisa p. on

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Lucille C. on

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Ed M. on

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Michael B. on

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Audrey W. on

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karla s on

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A day late and terrible customer service. I called about 1 times the day they were supposed to show up and couldn`t get a person to help!

Rachel K on

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The staff at U-Haul of Bozeman were extremely helpful and kind! Great experience!

Roger L. on

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Duane S. on

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Gary K. on

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Rebekah B. on

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All in all a great experience. Moving is never a fun process but you made it easier!

Tom V. on

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anita f. on

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My drop off location was changed to Coast Highway because I had to walk and the owner was not helpful and rude.

Gordan H. on

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TEMIS G. on

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Great personnel, do whatever it takes to keep them working there.

phillip l. on

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Eileen S. on

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Great system in place to drop off. I was very impressed with the gal that worked their and her customer service.

Matt C. on

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Really easy process. Helpful, friendly staff. The truck was really clean and ran beautifully. Maintained highway speeds with ease. Great experience!

Theresa n. on

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Very easy drop off. Trailer fit our needs perfectly. Thanks!

James H. on

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Michael M. on

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You can retire the trailer I used it was so old a left everything that was in the trailer full of dirt and black was very disappointed trailer also had a hole in the top where a river was missing and leak water onto are comforters told the guy when I took the trailer back he didn't want to do nothing about it I don't know if I'll use U-Haul again and as you can see I've used you guys quite a bit

GEORGE R. on

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I walked in without a reservation and was immediately helped. You had the equipment I needed and were quick to rent it to me. Keep up the excellent work!

Jeff S. on

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Expressed my dissatisfaction and didn't offer any resolution.

Danielle C. on

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Don't be so rushed, check your truck before giving to client; make sure everything works and is safe for client, check fuel tank to ensure it's actually full, keep equipment clean.

sam r. on

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We spent a lot of money on UHaul supplies & vehicles over the last few months. The U-Haul staff always took good care of us. We appreciate it very much!

John C. on

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I contracted to pick up the trailer in Big Timber, MT. Because of the change with less than 24 hours notice, it cost me an extra 4 hours of travel. UGH.

Sandra D. on

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get it together when you a customer reserves equipment it should be there when I called the night before I was to pick up a trailer in Cheyenne I was told it would be there the next day and then the next day I received a call while traveling from Montana to be notified once again that my trailer would not be there. My location was moved 3-4 times when I reserved a month early.

ROGER S. on

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Good customer service by employees.

Martin T. on

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WES S. on

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Equipment was great. The lady who helped me at the store was obnoxious and rude. Would resist renting from here because of her.

john m. on

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Deb W. on

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elizabeth w on

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We got a storage unit and stored our son`s stuff quickly. The staff was extremely helpful-the only thing that would have been even better was if we could have rented it for just 2 weeks

Keith M. on

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Pickup and drop off went very smooth!!!

DARCIE P. on

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WILL A. on

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stacy l. on

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Paul franklin P. on

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KATHY F. on

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Laura S. on

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TODD G. on

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Bozeman staff were tremendous. Not so corporate/Poulsbo who for An unexplained, unjustified and totally bullshit reason has tagged me for unexplained abuse of equipment on prior rental. Wasted a half hour of my time to remove hold on your 877#. Corporate owes me a better explanation than the customer service agent was a ble to make up on the phone.

mark c. on

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Brent L. on

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Michael m. on

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Susan S. on

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Driver's door needed fixing from prior damage. Trip was extremely loud. Could not converse or listen to radio. Door and window both rattled excessively and loudly. Four hours cost $149. That's ridiculous! We drove down the highway and then drove back. Really?!?

Gaith K. on

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it was just perfect.

Paul K. on

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Daniel J. on

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Need much more space on the rental agreement form to specify and describe the existing damage on the truck.

GEORGE H. on

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michael p. on

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Gay H. on

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Kieth R. on

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Steve Z. on

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Exceptional experience, service and people as always this location. Not only best U-Haul I have done business with, but one of the best run businesses of any kind!

Douglas M. on

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Michele Monique S. on

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Nothing. Great service! Great friendly helpful team

lance w. on

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Make sure the trailer tires are in good shape. We had one blow completely while towing at 60 mph and ended up having to replace 2 of them. U-Haul was great about the repairs however, and Jessie Dingman (manager of the Bozeman store) treated us very professionally.

KIMBERLYN P. on

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Arrived after closing and the young man closing up still came out to help.

bruce w. on

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One of the most effective Uhauls I have been too if not the best. these folks are a get it done crew, respectful and helpful.

Karl M. on

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Everything went great. Trailer worked great and the service by the team was really good. Thanks!

Nick H. on

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Christopher P. on

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Maybe a few more signs directing where to go.

Ned P. on

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Daniel H. on

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David C. on

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mark a. on

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Debbie G. on

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WENDY F. on

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Alex H. on

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CARLA J. on

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Nothing I can think of except give the lovely gal, working the counter inside when we were there, a huge raise. She is a natural in dealing with the public, is helpful and pleasant. She couldn't have been better!! ??

Richard W. on

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JONI H. on

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EMILY M. on

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Denise R. on

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Sabin S. on

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GARY C. on

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nina e. on

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U Haul is a great company, and delivers a valuable service at a great cost. The service and delivery is always consistent. It is easier to do business with U Haul than Walmart or the post office. I think that U Haul is one of the best deals across the country. Consistent, user friendly and reliable.

Thomas F. on

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Jaime E. on

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neil g. on

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Excellent, friendly, skilled workers. My first place for hauling rentals.

kathy s. on

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My initial reservation was quick & painless. Jesse Dingman helped me figure out exactly what I need for a weekend of hauling hay & firewood. Excellent customer service! Unfortunately, our pickup & drop off customer service was not so friendly. We returned our trailer in cleaner condition than when we picked it up too.

Jason H. on

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If your staff was a little more friendly and didn't treat you like a piece of cattle going thru the stocks that would be great. I totally understand that they are busy but I have worked retail customer service for over 14 years.. Not the way to treat a customer. If they would explain the process better on how renting& hooking up to the trailer instead of just short blunt answers and points. Plus did I mention I got yelled at by there service guy for parking in the wrong spot... I will not be using UHAUL again.

Russell M. on

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Not pleased to watch employees sneak out side door as I walked up to front door at closing time...no class. Another customer pulled up same time...right at 6pm.

Kelly C. on

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Gas gauge and mileage were pretty off when we got the van, but we checked before we left and to "fix it" they hand wrote-over the original receipt... worked out in the end, but not overly professional.

aaron n. on

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nikki b. on

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billie k. on

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Mike H. on

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Rented a pick-up. Easy and quick start to finish. Very helpful staff.

james c. on

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Great decision to move with U-Box. So convenient and flexible with our new move to Salem Oregon. Thanks Bozeman - Salem U-haul.

Carolyn W. on

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Second U-Haul experience in a week was much smoother than my first - now that I understand the online system better, I love it. Check in at the end of the rental was super easy too. Thank you!

Marta F. on

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I had ordered the correct number of blankets based on my conversation with the movers I hired, but the sales associates at uhaul insisted I had ordered too many and pushed me into only taking half of the recommended number. On moving day, I ended up being very short on blankets.

Lawernce R. on

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Very friendly and helpful.

RON G. on

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Rick V. on

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joyce f. on

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Alaine F. on

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John S. on

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JOE C. on

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Dwayne N. on

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Jesse, the guy that checked me in, was amazing. He is a real asset to your company.

Thomas M. on

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Good equipment at a reasonable cost.

JOHN L. on

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Allen A. on

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Brett S. on

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devan s. on

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william r. on

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Richard M. on

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WILLIAM S. on

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The truck i rented was a 26 foot cargo. It smelt like cigarettes, there was a fair amount of ashes in the door pocket witch were removed by an employee upon asking.the 3 risks i found on that truck was the brakes were noisy, they went all the way to the floor a few times and scared me. And also the passenger side mirror pushes in from the wind and creates a hazard to see at all on that side. Witch resulted in me hitting a pole at a gas pump! Thanks for checking the trucks over...oh and the lights dont work in the box. I spent close ti $500 in less then a week on rentals,i asked for a one way rental, they call me after i return it at my destination,and say we need that truck back here. All in all it was a big run around ,now i get to pay for a ton of gas,a ton miles,it just wasent what i thought i signed for

jack m. on

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Jane H. on

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Great service, fantastic cargo van. Easy, fast, and thankyou!

PATRICK C. on

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Nothing

amy s. on

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Bozeman U-Haul is wonderful. They are a busy place, but always friendly and willing to help you out!

Patrick R. on

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The passenger side mirror almost fell off my truck 10 miles into the rental. I drove over 100 miles without a passenger side mirror.

Carolyn W. on

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My credit card has now been charged three times for three varying amounts. I tried calling customer service yesterday but was disconnected by U-Haul. When I tried to check the truck back in, the online system wouldn't let me enter the actual mileage, stating that I was trying to enter one lower than what I had started with, which was not the case. So I entered a higher mileage in order to complete the check in process, which resulted in a massive overcharge. Please help.

James W. on

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Caryn A. on

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Awesome service. Thank you!

DARYL H. on

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Reverse in truck did not work, requiring service at the loading location. Reverse also "slipped" during the trip across the country.

don a. on

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Jeff M. on

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The early check-in and pickup of the truck was great. When I returned later that day after the truck was loaded to get the tow dolly and car loaded onto it, the service could have been better in my opinion. Getting the tow dolly hooked up wasn't a problem, but then I was asked if I wanted to load the car onto it or not. I think that it should be a given that most people wouldn't have a clue how to put a car on a tow dolly in the proper manner. There also was no instruction on not backing up with the tow dolly attached. It says it on the tongue, but that should be emphasized so that someone doesn't think they can do it.

Bret M. on

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LINDA K. on

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Daryl D. on

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Staff very helpful & responsive; restroom was clean!

Jack V. on

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glen h. on

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William L. on

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The 5X8 trailer was in disrepair. The inside tie-down rails were loose or missing, not usable. One or more running lights were not working. This location had dozens of trailers available, they should only rent out units that are serviceable.

Jimmy C. on

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Rodney O. on

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Robert j. on

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Blew a tire in 15 miles of use and took over an hour to get going again dropped it off within 23 miles of using. Will never use u haul again.

Lisa M. on

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Scott H. on

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Mark T. on

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Very helpful finding the cause for my trailer lights not working, which turned out to be a blown fuse in my car. It was replaced free of charge!

Aicea Y. on

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WILLIAM M. on

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CHRISTINA C. on

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If you promise storage spaces you should provide them immediately. The storage spaces were full so I am on a waiting list until the next storage space comes available.

Steve Z. on

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Dallas C. on

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They were fast and helpful. I was in and out fast.

ERICA D. on

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ROB Z. on

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Nothing to improve in my opinion. Just keep hiring friendly people like you have in Bozeman. Great service and great equipment!

AARON W. on

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Great service

Elizabeth E. on

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I was surprized the unit was "not water tight" which we read in the literature. We put a hose on it to test and it did leak, so I had to then tarp everything inside the trailer. I think they should be water tight.

John K. on

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Shane S. on

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Spencer was a pleasure to work with.

Ken B. on

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Bryant V. on

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Cheryl E. on

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DAN F. on

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Valerie M. on

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Make sure that the air conditioner works before sending it out when someone is using it to move to the south in the summer!

Mike k. on

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Jeremy F. on

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I'm just upset because my drop off was Livingston Montana but I had to go to Bozeman Montana and I was not compensated for it.

stuart s. on

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Originally, starting in Illinois, I was scheduled to drop of my rented trailer in Missoula, but found that I could fit everything into my truck for the final leg. The helpful and courteous staff made it possible for me to drop it off in Bozeman and at short notice rented me a storage locker. Happy people making families happy! A+++ Service

Michael F. on

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Share with Spencer that when you mispronounce a customer's last name, and they kindly correct you, it is best not to say "ok, whatever".

Paul M. on

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You need a much larger facility

jessie c. on

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mike s. on

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Quicker and easier than expected!

WAYNE M. on

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Great Customer Service !!!

Mike W. on

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JUDY H. on

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DOUG H. on

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Kristy Y. on

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The service was really great!!

Mike L. on

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stephanie p. on

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Charles S. on

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Absolutely excellent, highly recommended!!

chris b. on

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Maybe some good jokes

sherry v. on

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very accommodating and great service.

laura t. on

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Kris B. on

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HANNAH S. on

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Jerrold J. on

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karla e. on

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As much as I hate moving, U haul made it easy. I wouldn't hesitate to rent another truck again.

Julian H on

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Better experience than expected

steve e. on

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Ken M. on

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Service was fast and friendly. Facility was clean and neat. Best Uhaul location I have ever seen.

Christopher T. on

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ERIC M. on

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This store was great but your online system and your call center is crap. Made reservation for 7 am Sunday went to store not opened till 9 called call center 3 times disconnected 3 times. No call back not fixed. Terrible as can be.

KAREN M. on

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Courtesy and helpful employee.

KAREN M. on

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JERRY P. on

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DAKOTA D. on

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Michele C. on

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The staff was quick and efficient. After paying a large sum of $$$ they wanted to charge me $20 to put my vehicle on the towing equipment. It was a slow day so she waived that fee for me. Thank you for that. ??

Sally A. on

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Debbie L. on

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bruce l. on

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I don't know. It is good

David B. on

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Super fast and hassle free drop off

Mark S. on

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Brett D. on

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Kenneth G. on

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Jolene K. on

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Make the pricing clear

JASON P. on

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Used 26ft truck, truck itself had a warning light in the cab and the front end popped when turning. Service personnel were fantastic to work with. Equipment was sub par though. Also found better mileage rate at another company, but still chose U-Haul.

Steven Craig D. on

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beda r. on

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The Bozeman 7th street store is one of the best I have been to ... it's great!

Debrah K. on

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Very nice people

Lynda C. on

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The truck leaked in the overhead above truck cab, also the headlights need to be aligned other than those two things very happy with the whole experience.

Chris K. on

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Continue doing what you're doing. The staff was friendly, helpful and prompt. The truck was great!

Brenda C. on

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This agent gave me the feeling that U-Haul is not one company whose aim is to satisfy its customers, but a competition between agents and dealers

barbie o. on

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BILL H. on

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I had many two break downs with this truck, both involved the battery. The first occurrence happened when I was attempting to leave Bozeman. I was able to have a neighbor jump-start the truck long before Uhaul roadside assistance was able to get a service truck to me. The battery died again in Rexburg, ID when I stopped to refuel. After an hour plus wait a service truck was dispatched with a battery. I had no further problems after that, but the delays and aggravation were profound.

JAMES B. on

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Keep doing what what you are doing!

Patricia S. on

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My only complaint was the blankets I rented were soaked along with my sleeping bag. It prevented my furniture from getting ruined. It was raining the second day on the drive out to Montana. Water leaked inside.

Shannon H. on

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mike h. on

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REALLY convenient. Thx!

ryan l. on

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Some asshole smeared human shit all over the inside of the trailer. When I reported the problem I was told to go "fuck a duck." Please contact me by phone to discuss. Thanks.

Michael W. on

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jason w. on

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Jenna P. on

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Personnel came out right away and quickly checked my truck in and sent me on my way!

Brandon T. on

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DAVID M. on

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Amazing customer service

RON H. on

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Staff was very professional, knowledgeable, and friendly.

Jana L. on

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I drove the vehicle a total of 18 miles and put 3 gallons of gas into the vehicle before returning. The attendant explained that I will have a gas fee of $11 dollars as the fuel gauge does not reed 7/8. Please explain to me how you read a gauge to an accuracy of an 1/8 when they are only 3 marks to read from. I am very unhappy about that. The policy should be to return with a full tank and then there will be no arguing.

Chris H. on

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Friendly staff and easy check out. Thanks!

john h. on

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Marty B. on

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Michele C. on

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Curt B. on

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Katie O. on

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You could take the big cardboard window sign off me. Wrestling to put that sucker behind the seat was the least pleasant part of my experience.

David B. on

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Everything was just like it is supposed to be. This team is great!

Robert W. on

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Always great service at this location.

MICHELLE M. on

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What a great establishment! The customer service is beyond extraordinarily awesome. Thanks for another phenomenal experience!

Keith P. on

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shirley p. on

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Wesly W. on

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Brian C. on

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creekside v. on

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Allison M. on

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Kevin C. on

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General Manager Jesse Dingman provided professional and personalized service. Jesse's hard work and dedication reflect a great credit to himself and your organization.

alan e. on

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bob g. on

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Needs no improvement

Samantha M. on

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Kregg A. on

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Kayla B. on

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I arrived to drop the trailer off a day and a half early. (About 10:00 am Saturday). A worker quickly told me he was too busy to help me and that I could just drop the trailer and leave, so I did. Today (Tuesday), I received a voicemail indicating they had not yet received the trailer so I "will definitely be charged for an additional day." I called and they were able to resolve the issue, but again, horrible experience! I have always had good experiences in the past, but this time was nothing but problems. I'm very dissatisfied!

MICHAEL M. on

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The van I rented indicated that it was due for an oil change!!!

Alexander M. on

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One of the easiest and most pleasant business transactions that I've ever experienced! Top quality service from a really nice group of people!

SHIRLEY V. on

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I have rented a few times from this location lately, and they have been very helpful and professional each time. If I need moving equipment again (please God, not soon!), I will definitely give these guys my business.

Carole T. on

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HUANG L. on

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Returning service is great compared to the check-out.

Art D. on

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Our Bozeman U-haul needs more people. I know it is hard to find people who want to work. I would but I am already holding down 2 jobs. It is really expensive to find housing here, for workers but sometimes companies need to pump up the living wage for Quality workers. Just saying.

DAVE D. on

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AMIR P. on

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This was the worst experience in terms of rental and customer service ever in my life. Emily ( store assistant manager) in N 7th Ave mislead me at first regarding an exchange of a truck and couple days after when I was questioning her on the phone about misleading me and extra changers , she hung up the phone. I called again she noticed my voice and hung up again. absolutely absurd

cheryl h. on

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michael b. on

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john o. on

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JOHN O. on

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STEVE N. on

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Peter O. on

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Russell D. on

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Great customer service! ????

Martha F. on

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marina y. on

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Ian B. on

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Very friendly and worked fast. Had great recommendations too. Maybe could have more 10' trucks or be able to show the difference between trucks better cause we didn't know what size to choose.

matt f. on

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tim j. on

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Very nice and helpful staff. It's just frustrating how much uhaul charges for their equipment.

Matt R. on

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Nope. Great job. Thanks

edward w. on

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Kate K. on

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Second time shipping the u box this month. Everything went so smoothe. Staff was so friendly and the container arrived and was delivered early!

Tom A. on

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JOE F. on

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Nic C. on

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Dennis B. on

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BRUCE L. on

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All good

Drew R. on

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Bart S. on

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MICHAEL C. on

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Joshua M. on

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Michael N. on

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Greg V. on

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mark d. on

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Will never use this company anymore I over paid for no reason

KEITH L. on

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Matt B. on

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Alicia R. on

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Trailer hooks just had S hooks that kept falling off and we had to keep stopping and try to strap items in. The boards on the one side were missing to tie things down.

bret l. on

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michael g. on

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GREAT experience at Bozeman U-Haul...super friendly and helpful staff. A very feel-good operation. Thank you!!!

Brenton H. on

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phillip f. on

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Michelle g. on

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Kennedy P. on

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DONALD E. on

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KURT M. on

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Everybody at this Bozeman MT uhaul locationdid a superior job! Keep up the good work!

Valerie L. on

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I finished unloading my trailer just a few minutes before the location closed. I called and asked if they could stay a little late to help me. They were so awesome about it, stayed late and helped me unhitch. They were so awesome.

KEVIN G. on

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Kendall S. on

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Debra G. on

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bruce l. on

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I don't know of a thing to suggest for improvement . It was easy and trouble free.

ROSE W. on

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*****The Manager Jesse and his staff that I've worked with are great!!! YOU GUYS ROCK, THANK YOU!

Kevin B. on

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ROBERT I. on

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Bruno G. on

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chuck w. on

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brett f. on

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Great customer service.

gene a. on

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Twanna M. on

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STEVE H. on

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Justin W. on

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Staff was quite rude and unwilling to budge on a pricing issue even though a discount was given to the customer before me in line. I would only use U-Haul in the future due to convenience, not service or atmosphere.

Nancy B. on

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Dean P. on

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The guy who helped my husband was very helpful, and they came through for us, with flying colors. We were impressed with both the Pick-up, and the early Drop Off. Loved the fact that it was hassle free, and things went so smoothly, just like what we had planned

Keith K. on

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Joseph Z. on

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Thank you

darby b. on

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The female employee at the bozeman north 7th location needs to be talked to. She didn't have a name tag on so I don't know her name but she was extremely rude both times I went in, both to me and to other customers. If I wasn't in dire need of a uhaul, I definitely would not have rented from you. I've never experienced such bad customer service before.

Wesley M. on

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Promised a 6x12 but wanted me to drive 400 miles out of my way to get it. A bit ridiculous if you ask me! Your employees in both Bozeman and Boise are wonderful, but I felt as if the corporate heads could have done a better job at reimbursing me for such a hassle.

D. David G. on

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Call earlier to inform the reserved size/type will not be available. Calling the day before does not allow much of a planning horizon. The agent in Bozeman went out of is way to apologize and make sure I had a good replacement trailer for my needs.

George D. on

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I hadasked about the breaking on your trailers I was to; ld that there was none and that the braking was done by the truck.

Julie M. on

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Sharon B. on

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Kyra V. on

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Your customer service absolutely sucks! The general manager really has no idea how to not escalate situations. The website has not been updated in at least six months and does not give complete information, as I gound when dealing with a manager that just made the situation ten times worse. The equipment was fine, it's your customer service that drove me away.

Daniel O. on

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milton f. on

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It is the excellent customer service that keeps me coming back to UHaul - keep it up!

James M. on

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susan t. on

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Heidi K. on

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David M. on

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kathryn H. on

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Tabitha R. on

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They did not have our truck available. Then they continued to claim that it was not reserved and when I tried to show my order number to the guy at the counter to confirm our order he didn't even look at my phone (where the order number was pulled up) before telling me "yup, it is." They told us we had to wait an hour and go to a different location. So I pulled my order information up online to make sure I had set everything up on my correctly (because they claimed I hadn't) and my pick up time and date and trunk was set up for that morning at that location. Even after calling and telling them this, they continued to tell me that those changes were made by them for the other locations (which was not true, because it was set up for an hour before the other location opened and it was set up for their current location). They eventually called and told us that they did get our truck for us and was sorry that "transit" didn't do their job. They took zero responsibility and even went to the extent of lying to me. I will never use Uhaul again nor recommend this company to anyone.

Courtney B. on

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kathryn b. on

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Pamela C. on

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RANDY j. on

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Lance D. on

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Stephen J. on

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Claire C on

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Great service

Mike H. on

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Alexander Z. on

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nothing. Everything was perfect.

Mary Martha B. on

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Caitlin J on

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Great!

Patrick G. on

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Sarah A. on

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Mitch B. on

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SPENCER C. on

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Andreas K. on

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Happy with the service.

shirley p on

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Great Staff, seems very secure.

Darrell R. on

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This location was great the people where friendly and helpful. the ordering process online has been the worst experience I have ever had. I never received a call confirming my reservation. When I filled it out the information online I put the location and the time I needed to pick up the trailer, Neither where correct when ( I CALLED TO CONFIRM). They said it was booked for 12pm - I said 8am.

Shelby G. on

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Jesse the manager, was incredibly helpful and hardworking. Every time I'm at that location he's helping everyone out and making sure customers are being helped promptly. Heck, he even had the heater turned on for me on the cold morning when I picked my truck up for use. Small gestures that are super notable!

Nikole D. on

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jernnifer b. on

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Love the customer service!!!

mathew c. on

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Amanda M. on

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jocelyn s. on

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Great experience. Wonderful staff. Made moving a breeze!

Patrick M. on

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Nothing. Jesse was amazing and went above and beyond my expectations. He is truly a committed and service oriented manager. Will highly recommend based on this experience. Thank you.

Thomas C. on

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Perfect

gb c. on

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way better than Oakland

Hillary G. on

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I communicated with the general manager. He was very helpful and had a great personality.

RICK J. on

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CHAIM B. on

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GEORGE F. on

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Older trailer. Would be nice to have newer cargo trailer to replace the older 6/12 with ramp. I rent this about once a month+/-.

KATIE H. on

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Sandra W. on

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Greg P. on

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William D. on

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Danny M. on

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Great staff very helpful. A very fast checkin and knowledge Great attitude Thanks DM

Rachel Y. on

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CARL M. on

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I am not happy with the charges. I drove 1,700 miles but was estimated at over 2,300 mile. Also arrived 3 days early. There should have be some consideration and the price lowered. Next time I will use a company that charges actual days and per mile.

dan H. on

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The whole experience was fast in and out, the clerks were helpful and the equipment served my needs very well.

kevin a. on

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Hooked up the first trailer and found out that one wasn't currently registered at that location so we had to switch trailers. Then the second trailer had a worn out tire which blew out coming down a steep mountain pass! Almost wreck my truck because of the flat on the trailer. Then I was stuck in remote Idaho without cell phone coverage, had to disconnect the trailer and drive to cell coverage to call Uhaul. After getting a hold of Uhaul waited over an hour for the repair man to come. Mostly I am upset that I was given a trailer with an extremely worn out tire!! The entire sidewall of the tire blew and nearly caused a multiple car accident! None of the Uhaul employees were sympathetic or concerned about the stressful and dangerous situation their poorly maintained equipment put me in!! Not to mention all the time I wasted dealing with this nightmare. When I asked for a refund or at least discount for my troubles no one wanted to own up for the trouble and each Uhaul employee I talked to said I had to talk to someone else to see about a refund. I am very unimpressed with Uhaul customer service and furthermore very concerned about the road worthiness of their equipment!

Rick M. on

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RUSSELL M. on

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Gordon B. on

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Polite and professional

Matthew P. on

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Karolyn R. on

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Don't change a thing it was excellent.

Lisa B. on

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Josh B. on

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I rented 2 dozen moving pads and received them in 4 seporate bags. all the Pads I used were thrown back in the truck after use. When I returned the truck, I was informed that there were 3 missing pads. I looked for the missing pads and couldn't find them in my storage unit, house or vehicles. My fault for not double checking if there were actually 24 pads in the bags but, I think the stores may need to do a double check as well. Friendly service, good equipment.

Dennis H. on

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STANLEY B. on

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Very up-to-date and large facility with excellent help.

ADAM W. on

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Patricia S. on

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Daniel H. on

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The outside of the Uhaul trailer was very dirty at pick up, which created a little extra dirtiness with using the trailer. However, it has also been raining/snowing on and off nearly every day for weeks but that is just a function of the local weather - can't control that. Service was excellent!

Eileen Z. on

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Used this location many times and the service is great.

Jeffrey C. on

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richard s. on

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DAVID L. on

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Great customer service. Fast efficient and super friendly.

Tom C. on

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Awesome New RAM VANS

William T. on

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Nothing. Everything was great.Thank-you for your help.

Timothy B. on

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Excellent service. I was in and out in 10 minutes. I did order online and that cut the wait time. Equipment was in excellent shape and well priced. Staff was professional and helpful. A 5 star experience.

Dave S. on

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Alfred B. on

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Outstanding group of people. Made it really easy to pick up. Excellent truck too

Melissa A. on

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The staff here was great and very helpful.

gary m. on

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Good place and nice folks. Had a burned out bulb on the trailer we were renting but they fixed it quickly and we were on our way. Good selection of equipment and moving essentials. Store was clean and well maintained. Inside of 6x12 trailer we rented was clean. Outside was nasty. Not sure what your equipment washing policy is. Agreed that they can't very well be washed that frequently but this one was ugly; to the point that even the marker lights were grungy and I had to clean them off at a gas station so you could see them. Otherwise, good experience. Mechanically, the trailer delivered exactly what I needed.

Daniel H. on

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Service was fine - No complaints. However, the tires on the truck have to be the worst snow/ice tires that I have ever experienced with a truck. I used a truck for only 90 mins and got my rental stuck 3 times on hardpack snow/ice on a level grade.

William P. on

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Wish the per mile charge were a bit less.

FARIS A. on

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Kirk J. on

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Dallas D. on

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Very helpful and got us on the road very quickly.

Anne D. on

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Samantha M. on

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Please don't leave weed in the uhaul and please don't ask me to go 20 minutes out of my way to drop it off at a different location than the one I selected with no compensation.

Mikel K. on

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gary b. on

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Daniel P. on

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Kaleigh R. on

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Only negative was with some of the moving blankets. It wa obvious that whoever used them before me used a horse trailer. Dirty and smelled of horse manure?

george h. on

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Vicki P. on

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Cory B. on

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Everything was very speedy from pick up to check out. The only thing I was disappointed in was that while hooking up the equipment the employee was smoking a cigarette - I just thought that was unprofessional and disrespectful.

GREG H. on

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Dan D. on

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DON F. on

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Rhea F on

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The U-boxes were delivered in a timely manner and with contents in good condition.

Rhea F on

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The U-boxes were delivered in a timely manner and with contents in good condition.

Rhea F on

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The U-boxes were delivered in a timely manner and with contents in good condition.

Rhea F on

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The U-boxes were delivered in a timely manner and with contents in good condition.

Rhea F on

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The U-boxes were delivered in a timely manner and with contents in good condition.

Rhea F on

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The U-boxes were delivered in a timely manner and with contents in good condition.

JULIA R on

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Rates too high for facility age and access hours. Staff is great.

ASDKING P on

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Not only did the first guy I worked with enter my personal information wrong He literally had my drivers license and still didn`t even spell my name right, or get my last name correct

DAVID M on

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The access system was not always working.

MITZI R on

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Great customer service.

SCOTT D on

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Great facility, excellent staff, and very helpful when I arrived into town!

MATTHEW W on

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Very friendly and knowledgeable folks.

Amanda B on

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Bozeman UHaul ROCKS!!!! Superior and fast customer service, friendly staff--just awesome.

BILL H on

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Great service!

bill p on

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Jesse the gang were so helpful, friendly, cheerful and fun to work with.

NANCY Z on

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The manager of this U-Haul couldn`t be better. This goes for every experience I have ever had with him!

Pam G on

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It would have been better if Uhaul had arranged for the U-boxes to be delivered and returned to/from our houses instead of us having to schedule through a 3rd party.

MARK H on

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Staff was very courteous and helpful

TERI P on

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The staff were kind and helpful. It seems to be well maintained and I feel comfortable leaving my belongings there.

SABRINA G on

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All the employees were very friendly and helpful!

Kayla G on

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I have never been treated so unprofessionally.

NATALIE W on

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U-haul doesn`t hold true to what they say-will provide the price promised with paperwork that was for storage unit held on reserve. employee of u-haul said I didn`t need to come down to select a unit.

WILLIAM R on

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Facility and Staff were great

Darren L on

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Staff at Bozeman location was great - very helpful. I forget the guy`s name who helped me - tall, skinny dude. He rocked.

Jenica R on

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I am very pleased with my experience with UBox. This will be my preferred moving solution for the future! I also want to mention a man by the name of Donald who was especially helpful to me.

Catherine B on

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Bozeman UHAUL too busy to answer phone. Talked to call center 24 hrs ahead but they had not got word. Box buried in crowded warehouse, took a while to find it and get it out. All in good shape.

Catherine B on

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Bozeman UHAUL too busy to answer phone. Talked to call center 24 hrs ahead but they had not got word. Box buried in crowded warehouse, took a while to find it and get it out. All in good shape.

BRITT I on

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The General Manager was outstanding. Thank you!

DAVID N on

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Great staff members at this facility.

SOFIA D on

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Jesse gave me great service and the rest of the guys were friendly when I can in.

MICHAEL B on

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Overall a good experience. Wish a rat catcher hadn`t been shoved against the upholstery of our couch, but everything else was good.

Betty S on

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Donald and the staff at N. 7th in Bozeman are fantastic.

MAX L on

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Hu

KATHLEEN R on

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particularly appreciated the staff at the U-haul place...the computer stuff is a bit of a hassle, especially on a stressful moving day, but I know it just takes time. The staff were awesome.

KATHY J on

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I was not there in person. I called to set it up and my son signed the papers. I have been to this location in the past and this location is great. Never had any problems. Always helpful and clean.

SEAN K on

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Donald the manager is a crook /he tried to steal money from our checking account by a false auto pay. .I was not given a full reveiw ofmy payment history and I want one ASAP

Colleen B on

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Did not follow up and call when boxes arrived. Had a hard time confirming their arrival. Gave the moving co. the wrong box to unload.

Carol B on

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Brenden was very helpful when checking us in/out. However, the main latch on the box was poorly attached to the box. It was obvious that this latch had been reattached two other times.

MICHAEL R on

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I moved out on 1/31/15 but had paid for all of Feb. 2015, I would like a refund as this was not a prorate out. I would like a response or I will not recommend u haul at all.

TED B on

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A good experience, BUT, staff not well trained, lots of turnover, expensive for market. Very convenient and secure.

LAVERNE M on

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should be able to get to storage units without having to get the extra set of keys from the office to have access to our own belongings even when the office is closed.

LAVERNE M on

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It was great to have the staff 2 men help me and my friend to unload my heavy stuff from the truck and put in the storage unit for us.

LEVI N on

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The manager was rude and unhelpful, it took 10 minutes just to find him. The storage units were difficult to get to and we had some mouse droppings on our stuff as well as chew marks on several items.

JOHN T on

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Absolutely awful web application. Always had to wait in a line to get storage key. Staff always seemed inconvenienced.

MARK H on

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Excellent service, courteous and helpful.

JUSTA A on

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My experience with uhaul was awful. I was sent threatening emails and letters stating that I was going to receive a $15 late fee after the manager himself set me up on auto draft.

MIKE G on

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Very inconvenient hours. No lights inside of units. I got a unit in Belgrade that was twice the size for half the price. In the 1 1/2 years that I had the unit here my price was raised three times.

RODNEY I on

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Three weeks late on delivery, customer service is a joke

JOSH C on

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Staff was fast, efficient, and friendly. Thanks again!

JOSH A on

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Horrendous customer service/communication. I was actually concerned for my things. Chad was rude, talking down to me on multiple occasions. I’ve warned everyone I know in Bozeman to avoid them.

CODY F on

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Very good people very helpful and personable

EVEN H on

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Please send me a customer service email address to evenhoward@gmail.com

VICTOR H on

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Everyone was very professional and helpful

CYNTHIA A on

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Would of been excellent , but call center was rude

AIMEE B on

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only complaint is the quote on the phone was about 1/2 the actual price and the reservation I made was not on file when I went to do the paperwork.

BRYAN S on

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Honest service.

CHRIS W on

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Employees seemed incompatent on all levels. i.e. Couldn`t find an empty unit, didn`t know how to check me in, didn`t know what size units were where, etc. Don`t give them your business!

ALEX B on

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Excellent and friendly

GORDIN W on

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Our family just finished a very complicated move and whole team at Bozeman U-Haul helped us every step of the way. We have worked with U-Haul many times and the Bozeman crew are among the very best.

DIANNE S on

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Friendly and helpful staff

DIANNE S on

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Thanks to the staff in both Jackson, Tennessee and Bozeman!

MEGAN F on

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I never had any issues accessing my storage unit and the staff was very friendly! My experience there was very pleasant! Thank you.

LAURIE D on

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You need to prorated after a customer leaves. I paid for the month but was only there 11 days. For that I will not recommend your storage services.

LOIS H on

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I actually did not correspond with the Bozeman Facility. I dealt with Colorado Springs when obtaining equipment. Their representatives for delivery and unloading were very helpful and courteous.

DONALD R on

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Outstanding service, thank you for your help during this stressful time

MELISSA D on

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very good

BRIAN G on

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I did not want to tow a trailer 700 miles and this was a way better solution.

MICHAEL B on

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Like you care, I`ve complained and no one gives a shit

DEB H on

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The staff in Bozeman were great. They answered all my questions about UBox rental, storage, transport. The boxes were read on trailers when I needed them and the staff arranged shipping on time.

CHRISTINE Z on

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Thus far, I`m happy with u-haul amd this u-bpx. I`ll be praying that all my things will make it to santa rosa,ca safely and in one piece. Then I`ll have more to say.

PAMELA M on

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I made arrangements for my son`s ubox from a distance. Bozeman staff were available and very helpful on the phone!

TARA T on

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The unit was APPALLING! It was smaller than advertised and a converted space with a hole in the wall and rat poison on the floor. I moved out the next day!

DONNA H on

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The staff needs to be better trained on how to rent spaces using the computer.They had problems giving me my original receipt. The storage lock needs to be replaced for indoor units.

MARY M on

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Sunday hours were not very convenient. 9 am is late for those that want to get things done early.

JOSH J on

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This location in Bozeman MT is hard to call and speak to someone at that location. I would always go to the customer service call center.

MICHAEL W on

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All done on phone. Thank you!

WILLIAM C on

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res over phone quoted 1m free w/ $30 mth after.got free mth w/ $80 mth after + $20 charges not told over the phone. called and told no notes from phone call. Pissed!

ELEANORE S on

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I was told that the box was to be picked on the weekend that we were leaving.It was picked up the ff weekend instead,arrived a week later than expected,putting everything off schedule.

RACHEL W on

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They took our money and did not ship when they said. They never contacted us. They forward all calls. Clueless about international move, and gave us bad information constantly.

SARAH H on

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Terrible Service. Store Manager actively mocked me while I was trying to figure out why my boxes weren`t delivered in the expected method. Move arrived two weeks late.

SUSAN P on

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Great service, efficient and intelligent staff, reasonable cost. Overall an extremely positive experience. Thanks to all of you!

JAMES B on

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Hey, U-Haul folks, your facility on North 7th in Bozeman, MT is run by an exceedingly competent, good-humored, patient staff. Chad, the manager, is great.

ANGIE J on

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Bozeman, mt u haul was rude and did not make it easy to pick up. I was on hold forever and unless I was desperate I would not use u haul again! Your company has a bad reputation for being rude!

JOSHUA P on

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The staff at the Bozeman location was great. The staff at the Clarksville location was horrible. Waited an hour and a half just to get someone to come out to exchange an empty ubox for a full one.

LLOYD L on

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Very untimely with delivery. Kept saying would call back but never called back. Took an extra full week to get items delivered. Multiple items were also damanged

JENNIFER D on

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There was a lot of fluff that came through the cracks making a bit of a mess that was constantly there over the years.

MARISSA H on

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Bozeman general manager was incredibly busy, but not provided excellent customer service!! He ran around and made sure every customer was satisfied.

DEBBIE S on

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Chad, the manager was an person to deal with. He was very helpful.

ROBB M on

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Had trouble getting information about shipping my UBox. Had to email several people at UHaul and talk on the phone with more to get even minimal information about how to ship.

JOANNE H on

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I only rented for one month, but I`d use the facility again.

AMANDA A on

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They rented me a trailer that turned out to be already rented out. I had movers go to pick up the trailer only to find out it wasn`t available nor were my U-Boxes ready to put on a trailer.

MICHEAL Z on

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We had a great experience with our U-Boxes and the U-Haul store!

JAMES B on

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Meets our temporary storage needs.

SUZANNE L on

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The gentlemen at the Bozeman U-Haul on 7th Street could not have been more helpful. They have been great tot work with.

ALEXIS J on

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I would like the access hours a bit extended, and parking improved but its a good area overall.

DEAN M on

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better on line tracking of boxes once uhaul takes the pod for customers would be helpful and make customers feel safer

MELI M on

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I had a bad experience with false promises and lack of confirmation about rentals. It was very frustrating.

DARIN B on

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The Manager Chad needs to learn to smile, he acts like he is doing his customers a favor. Lots of storage places in town.

MARGARET G on

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Men at the facility Are always prompt, helpful and cheerful

MARGARET G on

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Service is very prompt and friendly!

JASMINE N on

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The staff was amazing, very nice and helpful and sympathetic to my needs. It was a really great experience and if I ever need to store things again, I`ll be coming back!

NATHAN P on

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Service was a bit slow but otherwise smooth.

CURTIS S on

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Angel from the Omaha location was awesome! She was professional, timely, and communicated effectively. Kudos to U-Haul for having great employees!

WILLIAM R on

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Keep up the good work

JULIA R on

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All staff and manager very courteous and helpful with hitch repair and storage facility rental

DONALD D on

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Perfect solution for our interim Needs

SARAH K on

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late getting Uboxes to me,does not return calls, customer service folks cut me off mid-sentence. 2out of my 3 UBoxes are in Denver where is the 3rd? Your services are horrific.

DENA H on

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Thank you guys! You were very helpful and patient with us. You are awesome!!!!

MIKAILA H on

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Very helpful and nice staff. Excellent, clean and secure storage. Would definitely recommend and use again. Thank you!

DAVID G on

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Chad at the Bozeman store went above and beyond the call of duty. He is a great employee thanks again Chad.

BARBARA B on

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Escellent service and well maintained facility.

JAMIE B on

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Everything was great!

JEFFREY S on

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The staff explained everything well and the service was quick and easy.

AMY C on

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The staff was especially friendly and helpful!!!

ANJA C on

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Great

MICHAEL M on

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Requested one U-Box. Two on trailer at pickup time, causing delay. Then U-Haul took three weeks to ship it. Gypsy Moth paper lost by U-Haul. Lock broken off and missing at destination.

JOHN K on

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Suffered some furniture damage in transit, not sure if my expectations were set too high for the handlingofthe container.

LACEY A on

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Hours on the phone with the call center, repeating my situation. Box was not delivered on time and no one could tell me where it was. Messages were never returned to me.

ANGELA O on

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When I called the Bozeman location I was transferred to the Ubox help line. Several times I was hung up on and the staff could have been more friendly over the phone.

DENA H on

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Chad and his staff are fantastic! They were very helpful with everything I needed, and I really appreciated everything they did and will recommend them to others. Thank You!

ANDREW W on

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Impossible to get in touch with local dealership. No return phone calls. Had to go to location and wait in line to get anything done. Overcharged me by $2500 for 4 U boxes

VERONICA F on

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The staff was always quick to allow me access to my storage box no matter how busy they were.

JAYNE S on

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thanks

CAROLINE M on

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The storage prices are expensive for the size. Mine was along a narrow hallway the made accessibility and lighting poor. But overall my things were safe.

JEFFREY S on

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Knowledgeable staff, fast and easy service

KATY R on

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My Uboxes were delivered from MI to this location much later than expected, and Chad helped us reach a solution that made me happy. Our boxes were stored here and they were a pleasure to work with,

JAMIE M on

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the staff was very friendly and helpful.

DAWN K on

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I was charged an entire months rent for 3 days of use. I will never recommend U-box to anyone, as this policy is criminal.

REGGY L on

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I have used this facility for over 3 years and have been extremely satisfied with their service. Everyone is helpful and very pleasant.

JAMES P on