Customer Reviews for U-Haul Moving & Storage of Bravo Park

254 reviews

1265 E Benson Hwy   Tucson, AZ 85713

(520) 300-9457

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(520) 300-9457

1265 E Benson Hwy
Tucson, AZ 85713

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
4.0

Truck had check oil maintaince light come on first 30 miles of move. Very concerning truck old shocks non existent when truck loaded. It served its purpose but wouldn't want to go out of state with it

John H. 
Rating:
5.0

Customer did not leave a comment.

Sandra G. 
Rating:
3.0

The staff can be a little more friendly & attentive.

Deanna C. 
Rating:
5.0

Thanks for the support in getting a trailer at the last moment moment.

GREGORY B. 
Rating:
3.0

Not be in such a hurry to get rid of the customer.

Veronica K. 
Rating:
1.0

Initial trailer broken. Employee requested I drag a metal jack stand across the parking lot with my brand new Tacoma. Complied and scratched the asphalt badly. When hooking new trailer up had to advise on proper safe tow chain practices. Manager of store said verbally he does not care about my problem. So offensive. Does any member of this management team know the words please and thank you? More customer service issues noted but too much to write. Was referred by Tyler and Jorge who run an outstanding store on Wilmot..unfortunately they were sold out of the trailer I needed. I will never return to this location and I am a very regular Uhaul customer. Dissatisfied.

jason P. 
Rating:
5.0

Customer did not leave a comment.

Linda T. 
Rating:
5.0

The staff needs to keep on being awesome with the customer's and the manager was a great help.

Clifford W. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

Mikaela J. 
Rating:
5.0

Customer did not leave a comment.

LARRY A. 
Rating:
5.0

Clear instructions easy process

Mavy M. 
Rating:
5.0

Customer did not leave a comment.

CINDY F. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

The equipment was clean but after I got it home I found one tire had a nail in it and wouldn't' hold more than air and another was at the wear-indicators. An inspection of tire pressure / condition would have caught these issues ahead of my pickup. The staff was friendly and helpful.

BROCK B. 
Rating:
5.0

Everything went fast and easy taking the truck and bringing it back. I have no complaints

Seth A. 
Rating:
3.0

Cleaning truck more often.

LAURA G. 
Rating:
2.0

I was given the wrong size trailer. I think I was charged for a dolly that I was not provided.

MARSHALL S. 
Rating:
1.0

How do you drive over 3000 miles in 23 hours? You can't! But supposedly we did and we were charged almost 2,000 dollars and we didn't even drive 20 miles. We were not given a reciept upon return so we did not sign when the truck was returned. I ordered it online so I figured everything was ok since the guy said we should get money back because we did not go as far as we said. Thought wrong. Now my account is wiped out. My kids have to miss school and my wife has to miss work to deal with this and get our money back. Will never use Uhaul again for any reason!

RANDY R. 
Rating:
1.0

Many staff did not have answers to questions I posed about RV storage. The electric box provided does not accommodate size of RV plug due to type of hinge on box. I said I only wanted 1 month storage and would let them know if I was going to extend and I am being charged for overdue payment

Sarah G.  |  Overall Experience 
Rating:
5.0

The person was very helpful and explained all the extra charges

DEBRA B. 
Rating:
5.0

Hands on walk around inspections need to return

KRISTY B. 
Rating:
5.0

Perfect experience employees were straight forward and explained everything so easily

ALEXANDER M. 
Rating:
5.0

None it was great.

PATSY U. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Customer did not leave a comment.

LEON C. 
Rating:
5.0

Customer did not leave a comment.

Henry H. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
5.0

Very easy return.

Edward D. 
Rating:
3.0

Customer did not leave a comment.

Omar O. 
Rating:
2.0

Don't leave keys in doors of trucks were thieves can enter rented trucks. I had one blow out 3 miles away. Check the tires for pressure and durability. Brake lights were out made it dangerous after blow out. Two other tires low pressure through out the trip had to fill air every stop

BRENT H. 
Rating:
5.0

Friendly staff

RAMONA Q. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

GEORGE W. 
Rating:
5.0

Great service and very quick in and out process, thank you.

BENNY D. 
Rating:
5.0

Customer did not leave a comment.

Ramon R. 
Rating:
5.0

Just wonderful great

JOSE G. 
Rating:
5.0

Customer did not leave a comment.

THOMAS K. 
Rating:
1.0

Have your vendors figure out how to do their jobs. I was told that my discounts would be applied at the drop off location, but when I dropped off the truck I was informed that they had to be applied at the pick up location. (By corporate)

ADAM E. 
Rating:
5.0

When I told the gentleman behind the counter that he was by far the fastest clerk i have ever seen at any Uhaul location he started giggling and said he hears that alot. I said good because good workers need to know they are valued and appreciated. That young man could run and operate his location. I dont remember his name but it wouldn't take much to rind out who it was. I deal with alot of businesses, and would gladly work with him in any industry. I was at this location a total of less than 10 minutes. If he is told this message is from the guy from NC with a dually that got a motorcycle trailer, I think he would remember who I am.

HERBERT S. 
Rating:
5.0

Customer did not leave a comment.

G H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE H. 
Rating:
5.0

Customer did not leave a comment.

DENNIS G. 
Rating:
5.0

Customer did not leave a comment.

JESUS R. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

ron G. 
Rating:
1.0

Hire people that have excellent customer service not some youngsters they have an attitude when we turn in the equipment

MARIO S. 
Rating:
5.0

Employees are helpful and courteous, James was awesome, accommodating and knowledgeable . All employees were ready to help if they didn't know the answer they found someone who did, great job!

richard g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Y. 
Rating:
5.0

The service at the Benson office was helpful and got me out and on the road quickly.

WILLIAM O. 
Rating:
5.0

The manager Jarret was very kind just ad he was the previous time I rented from his location and each staff member was courteous and helpful and brought me a chair to sit on while I waited for a cab as I am on oxygen. Their service and attitude cannot be improved upon!

DALE C. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Marcos G. 
Rating:
5.0

Customer did not leave a comment.

Noel B. 
Rating:
5.0

Customer did not leave a comment.

SHARTINA T. 
Rating:
4.0

Customer did not leave a comment.

Mike J.  |  Overall Experience 
Rating:
5.0

the original drop off location that i was assigned was a very unsafe place-no signage, dark and very dangerous. I can not believe that you would direct someone to this place. I even got charged am extra $2.14 for excess mileage because i had to drive around Tucson sear ching for a drop off location. The original drop off spot was unsafe!!!, next closest was no longer in business from google maps and finally location #3 was great- The reason i ga]ve a great rating is because of all the nice people i dealt with at U haul and i love your company. I should have rated drop off HORRIBLE due to the extremely unsafe original drop spot -

Terence M. 
Rating:
5.0

very helpful

JOSE B. 
Rating:
5.0

I received a raggedy trailor that was dented and beat up. And it wasn't until I got pulled over that a state trooper let me know that the trailor lights wasn't even working. It's Uhaul's job to make sure all equipment functions right before the customer leaves. It didn't happen

KENYON W. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
4.0

Trucks where dirty. In inside of store dirty also.

Bernadette M. 
Rating:
4.0

The only issue I found is with the truck itself. You might want a mechanic to take a look at the suspension. With an empty load the truck would shake violently as I reached highway speed. at full capacity there was less shaking but I could still feel shaking at certain speeds. Feels like a loose u-joint or something similar.

Jennifer I. 
Rating:
5.0

Always feel welcome and they get the job done pretty fast

Selina M. 
Rating:
5.0

Great customer service

Moses V. 
Rating:
4.0

Customer did not leave a comment.

gordon F. 
Rating:
3.0

The service was quick and prompt

Michelie L. 
Rating:
4.0

Fast. Efficient. Friendly. And on my way.

joe L. 
Rating:
4.0

Customer did not leave a comment.

Linda R. 
Rating:
5.0

The drop off process was very easy and when calling to inquire about a couple of questions the two associates I spoke to were very polite and informative.

ALISHA G. 
Rating:
1.0

They doubt tell you everything is good, don't advise you on policies you should know, and charge you for their mistakes

SASHA R. 
Rating:
5.0

Customer did not leave a comment.

Selina M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Ronald G. 
Rating:
5.0

Great service

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
1.0

Associate's Error cost me and UHaul did not reimburse AND DID NOT IDENTIFY WHY NOT REIMBURSED.

RANDALL H. 
Rating:
4.0

Customer did not leave a comment.

Rachel R. 
Rating:
5.0

Customer did not leave a comment.

IVAN E. 
Rating:
1.0

Really bad customer service

WILMER V. 
Rating:
5.0

Jarret was very kind and respectable person. He was very fast and efficient when helping us getting our rental. We will be back again.

Raymond R. 
Rating:
5.0

Customer did not leave a comment.

Rhonda G. 
Rating:
4.0

Customer did not leave a comment.

Mike J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
1.0

The attendant working that morning was a younger tallish light skinned african american man that was simply horrid!! It was the worst experience I've had with an establishment where customers rent out requirement. This man made me a lifetime noon-customer!!

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

This location has been the best by far we've done business with. After dealing with the El Paso, Texas TM, I vowed to never do business with uhaul again. This location made is feel welcomed and went above and beyond to meet our needs. I highly recommend this location to anyone looking for storage and rental needs.

Latoya M. 
Rating:
4.0

The app was terrible. For both pick up and drop off it wouldn't allow me to take the pictures required

James S. 
Rating:
5.0

Best service in Town.

Arthur A. 
Rating:
3.0

Customer did not leave a comment.

EDGARDO A. 
Rating:
4.0

Customer did not leave a comment.

Reymundo G. 
Rating:
5.0

Jarret provided great service!!

Ronald G. 
Rating:
4.0

Customer did not leave a comment.

ZACHARY ALEXANDE P. 
Rating:
5.0

Customer did not leave a comment.

Alyssa N. 
Rating:
1.0

I waited outside for 15 minutes for someone to come and let me return my vehicle. One guy was inside on his cell phone. The other was inside sweeping. When my ride showed up they finally were ready. The on the phone guy came out and asked me if if the keys were in the truck. Very Rude! Pick another location.

ERNEST M. 
Rating:
1.0

Don't screw people over tell people IN PERSON that we have to take a picture of the mileage or else it's on you and they'll be more than happy to take your money. Very disappointed with the people working there as well very unprofessional, takes too long and will talk back at you.

YOVANKA L. 
Rating:
5.0

Customer did not leave a comment.

Ronnie B. 
Rating:
4.0

There was a break light out when I hooked up. Turns out it was not hooked up, so an easy fix. Probably should have been caught before I got there.

Noah V. 
Rating:
1.0

I had ordered an appliance dolly to move a large refrigerator. I did not receive an appliance dolly, instead a utility dolly. When I called to correct the discrepancy the person was extremely rude and told me he would help me “rephrase my response”. He gave me other locations that had an appliance dolly but that did not fix the issue of not getting what I had ordered online. He also did not give me a refund of the dolly that would do me absolutely no good. I will not recommend the U-Haul location on Benson Hwy to anyone unless they don't want to get what they ordered.

ALLAN M. 
Rating:
5.0

Full service with storage area. Basically a contactless turn in so didn't really get to evaluate the staff ... except that when I went to unhook the trailer a helpful guy came over immediately to take over for me.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Brianna M. 
Rating:
1.0

Customer did not leave a comment.

Maribel S. 
Rating:
5.0

Customer did not leave a comment.

HERMAN H. 
Rating:
5.0

The facility is well maintained/always clean. Manager and staff are very courteous!

Bobi H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WAIT S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tamara U.  |  Overall Experience 
No reviews have been submitted for this location.

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