Customer Reviews for U-Haul Moving & Storage of Bremerton

5,859 reviews

2804 Kitsap Wy   Bremerton, WA 98312
(Corner of 6th & Wycoff Limited Parking)

(360) 479-5710

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(360) 479-5710

2804 Kitsap Wy
Bremerton, WA 98312
(Corner of 6th & Wycoff Limited Parking)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

STACIA S. 
Rating:
5.0

Customer did not leave a comment.

Ron S. 
Rating:
5.0

Thanks

MICHEL M. 
Rating:
5.0

Staff was friendly, fast and efficient. Wonderful customer service. Thank you

DANIELLE B. 
Rating:
5.0

Customer did not leave a comment.

RALPH M. 
Rating:
5.0

Great service fast out

JOSHUA JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK H. 
Rating:
1.0

Location allowed the trailer to be rented with two old tires, one was not even an approved uhaul tire it was a spare from road side assistance and never replaced. We had a blow out in Wisconsin, tornado watch in effect and I'm pregnant. we were so lucky that the uhaul in osseo stayed open and replaced the tires otherwise we would have to have waited 2 hours to get assistance from road side. The Osseo location went out of their way to help when we called in a panic.

Brittany L. 
Rating:
4.0

Make sure window wipers are not 'Rotted / Dry' and wiper fluid is topped off.

Tomas C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
4.0

Customer did not leave a comment.

Corinna O. 
Rating:
3.0

We only had 1/4 tank of gas which was a pain as we had to fill to use and fill to return. Should have started with a full tank. We were told that our reservation changed to be contactless and after you go though all the steps online to rent the van, we still had to go inside and stand in a long line to get the keys.

Bryan K. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

TRACEE A. 
Rating:
5.0

The store experience was fine, except for when I returned the vehicle I was charged an additional $75 and I have no idea why. Not to mention the truck ran REALLY bad, and was so loud that I couldn't hear myself think. Pretty embarrassing. Other then that it was great.

JULINA A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Lois B. 
Rating:
5.0

Customer did not leave a comment.

Connie O. 
Rating:
5.0

Customer did not leave a comment.

JANA F. 
Rating:
5.0

Was a great experience. The Humans were kind.

Loretta B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
3.0

I was scheduled to pick up at the federal way location but i was forced to drive to Bremerton since the 26 foot truck was not returned by the time i was scheduled to pick it up.

William A. 
Rating:
5.0

Customer did not leave a comment.

nancy M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
4.0

Was super patient and helpful in correcting mistakes from pickup location.

Kamau P. 
Rating:
5.0

Customer did not leave a comment.

William O. 
Rating:
1.0

The furniture movers we reserved were not there when we picked up the truck and we had to go somewhere else to get some. Had we known the items I reserved weren't going to be available when I went to pick up the truck, I wouldn't have gone with uhaul. The staff members we dealt with regarding our rental were rude, unprofessional and made no attempt to make it right. I lost several hours of my day due to this set back (employees looking for the items, issuing a refund and then having to drive to another town to purchase furniture movers) and all i got was an, "I don't know, i guess we're all out." I was very disappointed with the lack of customer service i received and will not be doing business here again.

Clint L. 
Rating:
5.0

Customer did not leave a comment.

CRAIG S. 
Rating:
5.0

Promptly and courteous

Gary P. 
Rating:
1.0

The uhaul service associate was rude and unwilling to rent a trailer to us. Her reasoning was that they only had a few trailers and only wanted to rent them for local use. This forced me to call the corporate uhaul phone number in order to rent a trailer from this location.

CHRISTINE A. 
Rating:
4.0

Customer did not leave a comment.

DONOVAN W. 
Rating:
1.0

I had to come back 3 different times to get my hitch installed due to complete lack of communication on your part and not being able to get ahold of the store. Do better.

KRISTINA M. 
Rating:
5.0

I think the box truck I rented needed transmission inspection

ROSA R. 
Rating:
5.0

excellant service really like the two women.

ROBERT F. 
Rating:
4.0

Customer representative was very knowledgeable and friendly and very helpful, h

KIRK J. 
Rating:
1.0

I didn't d not get what I reserved which inconvenienced me and cost me more for gas. This is the second time I have been disappointed..and why can't you have more rental options in Port orchard. Going to Bremerton is an inconvenience.

Tammy B. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
5.0

Excellent service.

ANTHONY W. 
Rating:
4.0

tell them to bring a tool if dropping off after hours so they can unscrew the trailer. I had to take it home and get up early to be there when the office opened.

DIANNA F. 
Rating:
2.0

Truck was in poor condition. Trash left in truck from previous user

CHAD D. 
Rating:
5.0

Customer did not leave a comment.

CAREY M. 
Rating:
5.0

Ask yourself the question: if Uhaul changed the location of your pickup due to a schedule change, would you expect the equipment to actually be available at the new location, or the old location? I ordered online a 10' truck and auto transport. Just before the trip, Uhaul changed the type of auto transport to fit my vehicle, from 7.5 to 7.0. The ditz on the phone couldn't tell me if that was a weight rating, nor how wide the transport was, which was critical info for me. I had to then delay the pickup time a few days, so Uhaul changed the pickup location from Bremerton to Tacoma, which is hours away with traffic. Not good, so we found that Poulsbo, just N of Bremerton, was a better option and available same day. Good to go! I fly out from my home and get a ride to Poulsbo, meet the kind rep at the desk, who shows me the auto transport and then asks, "where's your truck?" Huh? Oh yes, readers, it turns out the reservation was changed just for the auto transport; the truck reservation was still Tacoma. No phone rep or email or text mentioned that. I head to pick up the 10' truck. Turns out this truck also has very poor lateral stability with my 6k' lb truck on the transport behind it, making it sway constantly side to side and pitch wildly over the slightest dips in the road. I mentioned this as a possibility with phone ditz and truck rep dude, but they both said "that's what the computer says is best!" So when, now hours late, I checked out the truck, it was almost empty of fuel, although the paperwork claimed 1/2 tank. I ran back to the responsibility-challenged truck rep dude, who threw up his hands and said, "just take a picture of the fuel level and load it into the app," - a perfect Millennial response - not, "holy crap, let me fix that, I know we've completely screwed you so far today!" and fill the tank. So now I have to head to Costco in Silverdale to fill up the tank before even heading to get my truck, another major delay thanks to Uhaul supreme incompetence. So my schedule was ruined, as by the time I had the truck loaded and secure, it was deep into Seattle traffic time and so a 6 hour planned road trip turned into an 11 hour excursion from living hell.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

MARGARET K. 
Rating:
4.0

Customer did not leave a comment.

DANIAL JAY J. 
Rating:
5.0

Truck had a broken passenger visor clip that made visibility difficult out the passenger side of the windshield. Other than that, truck, staff, and location were great.

TARAH T. 
Rating:
5.0

Customer did not leave a comment.

BRENT M. 
Rating:
4.0

Customer did not leave a comment.

BRENDEN S. 
Rating:
1.0

I attempted to complete the truck rental return between 7 and 8 pm. I tried multiple times to load your website with zero success. I also attempted to call your 1-800 number for assistance and was on hold for about 30 minutes before giving up. They charged me an additional day for rental as a result of the above. I am NOT HAPPY. The location claimed they will credit the extra day back, but I am not hopeful. I will be watching my credit card activity very closely. Your policies make zero sense if your website won't load properly and you default to charging an extra day. Also, it's beyond clear your national call center is overwhelmed. All of this equates to a horrible customer experience.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
5.0

Customer did not leave a comment.

Vanessa A. 
Rating:
3.0

I made my reservation many many months in advance, almost a year in advance. When I did the online check-in on August 13th, I received a confirmation email that said my reservation was guaranteed for pick up that day. When I went in on the pick-up day to pick up my trailer, the person that had it before me decided not to bring it back that day. How can you help guarantee a pickup, if it can't guarantee that they will have the equipment? All of my plans and scheduling for use of that trailer had to be severely modified because this person would not bring back the enclosed trailer. I had to make do with an open trailer which severely limited my ability to pack how I previously had planned. No accommodations were made for me in regards to this inconvenience, I was told that a supervisor it would be notified and try to see what they could do as far as the cost of my reservation is concerned, considering what I was guaranteed was no longer available. When I arrived on the lot to pick up my trailer, there were several enclosed trailers on the lot. When I asked about them, the attendant told me that they were four people picking up now through 10 a.m. the next day. I was physically there to pick up my trailer and someone else who was picking up after me had a guaranteed enclosed trailer, even though I was picking up prior to them. They should have given me one of those enclosed trailers and scramble around other locations to find another trailer for the next person who would be picking up the next day. I used to be able to ReliOn U-Haul 4 MI trailer needs. The last two years it has been made clear that that is not possible, as last year the open trailer that I wanted was not available even after I had made a guaranteed reservation months in advance. You need to change your business model, and figure out a new way to actually guarantee that the reservations made are kept. I understand that people may decide to keep a trailer for a truck for an extra day and they will be charged for an extra day, but I think knowing the advance that you may be charged a specific penalty on top of the extra days fee for doing so, may deter people from doing this in the future. This person did not care that they impacted somebody else's reservation and plans. I brought my trailer back an entire day early because I did not need it for the extra day, and I thought it would be nice for somebody else to have one available for last-minute rental if needed. U-Haul needs to make it explicitly clear that you will be financially hit in the pocketbook if you do not keep to your reservation dates. I will no longer be using U-Haul, you have lost all of my business and I will make sure to tell all of my friends on social media about this experience, which I've already begun to do. I would rather sink my money into a trailer purchase then do a once-a-year rental for a fraction of the cost. I cannot support a business that didn't bother to do anything else besides say "I'm sorry".

CHANDRA Q. 
Rating:
4.0

Customer did not leave a comment.

JEFFERY S. 
Rating:
1.0

I had reserved a trailer for the time that worked with my schedule. The night before I received a voice-mail saying my trailer wasn't available but that another one would be available. They also informed me I couldn't keep it for the original 24 hours I had reserved it originally. Unfortunately this messed up my plans for using it later Sunday morning. When I asked if I could receive a discount because it affected my schedule, I was told 'no'. When I asked what the reason was, the man just told me that they didn't need to give a discount because a contract hadn't been signed. He was very rude and could care less if they're mistakes in scheduling didn't allow me the time I needed with the trailer. I've rented a trailer many times from this location, but have never been treated with such disrespect.

RYAN W. 
Rating:
5.0

Fast and easy, no hassle. Would recommend to anyone needing to move stuff quick.

DYLAN C. 
Rating:
5.0

Uhaul did a great job check out was easy , took care of my needs for moving brought my uhaul back was promptly greeted and drop off was a breeze.

Chris L. 
Rating:
5.0

Very smooth transaction. Thank you!

MORGAN T. 
Rating:
5.0

Great customer service, they answered all my questions and gave me good advice. Good crew that morning.

ENRIQUE O. 
Rating:
2.0

When I came in employees were arguing and I was not acknowledged. The girl that helped me was rude. During the trip a taillight that was clearly not installed well fell out. I had to make a special stop to get it fixed. I also was told last minute that I had to drive 40 miles out of my way to pick up the tow Dolly in Bremerton.

Thomas T. 
Rating:
5.0

Only issue was I paid for a Dolly, but never got to use it because it wasn't in the truck, but didn't know that till I got to my destination and it was too late to go back. Everything else was great. I'd still use this location. Thanks! V/r Jeff

JEFFREY S. 
Rating:
5.0

Good business.thank you

BRENDA M. 
Rating:
4.0

N/A

HERBERT T. 
Rating:
5.0

Customer did not leave a comment.

Scott V. 
Rating:
5.0

Great service. I made an error with my online rental and they fixed everything and got me on my way.

DARYL DAVID B. 
Rating:
5.0

Wonderful experience

David H. 
Rating:
4.0

Customer did not leave a comment.

GEOFFREY S. 
Rating:
5.0

Customer did not leave a comment.

ARIEL W. 
Rating:
5.0

Friendly staff with a clean showroom

James K. 
Rating:
4.0

Customer did not leave a comment.

David G.  |  Overall Experience 
Rating:
5.0

Please check if clients had an animal in the vehicle. I'm severely allergic to dog and cat hair and dander. I had to use tape from the office to remove some of it. The seats needed to be fully washed and scrubbed. I did let the employees know and hope to receive a discount for the inconvenience.

QIANA W. 
Rating:
5.0

Also easy.

Wallace H. 
Rating:
4.0

Needs more managers on hand to deal with situational stuff such as mine, apparently it was noted in my report to remove 22Miles because of a key that was not provided to the lock on back, but the employee on station could not do that himself with no manager on station and submitted a “ticket”, so I had to up front the full amount when days ago this was discussed with scheduling department and on site personnel.

DEAN B. 
Rating:
5.0

Outstanding customer service!!!! Thank you to the two wonderful guys who helped me. I can't remember their names but they were working Tuesday afternoon at 2:50. Thank you for the excellent help and direction!

PATRICIA J. 
Rating:
5.0

..

JESSICA RUTH H. 
Rating:
5.0

Everyone I interacted with was exceptional. I returned the trailer after hours and even got help from a mechanic working late. Great people which is rare these days

Frank A. 
Rating:
4.0

Customer did not leave a comment.

PATRICK T. 
Rating:
5.0

Customer did not leave a comment.

ANDREW B. 
Rating:
1.0

Customer did not leave a comment.

ERIC D. 
Rating:
5.0

Had an awkward situation as I took the word of the rep that the truck was good to go at the front counter. Didn't see the text to check the vehicle before driving away but did take photos of it all anyways. It was across the street with the backend shoved into the blackberries and the U-Haul tech helped locate it for me as it was blocked in by other trucks, he said to check the back to make sure the homeless didn't have a party in the truck overnight as it's been a problem. Anyways, when I went to fill it up and double checked the paperwork to return I realized the mileage out was wrong by approx 100 miles off at checkout. As I only needed to put in four gallons, I definitely didn't do the mileage the paperwork suggested I had done. Luckily when I brought it up on return the employee went ahead and got it to his manager and she was able to verify mileage was incorrect on the paperwork when I checked it out. I have used the vehicle inspection sheet when renting before but it was a van and was approved online and then all I had to do was get the key from the store. This time for the truck I wasn't aware I had to go through a web inspection form again. Anyways, big thanks for the manager to get it all sorted! Sorry for being a knucklehead customer!

Jay K. 
Rating:
4.0

Remember to tell us to pick up our dolly from outside the front door as we were not told and all indication of your online said it would be in the truck. It was not.

SARAH MARGARET F. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

JOEL K. 
Rating:
5.0

Customer did not leave a comment.

JOHN STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

Justin G. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
3.0

I was told to match the key to sticker above the cab. Sticker was on gauge cluster. We had confirmed my ordered items. There were no blanked in the truck and noone had directed me to get them myself. I had to take photos of the truck cause there was heavy damage to the front bumper and large dents on the lower sides of the box. So I ended up 45 min late to departing... there were no online larger trucks available in my time slot so I went with 15ft and it was way to small so I ended up having to make an extra trip. I was booked till 930 and couldn't log in (cause my last name was spelled wrong) I called hotline, person transfered me to scheduling ...after the operating hours it hung up.... then I had to call again. Then i was informed it was closed. Couldn't extend my truck an hour or 2 with out another day charge... it was overly stressful to be told I'm getting charged 20$ for no online registration. The another 60$ if I didn't make it when the truck is up to 24 hours.... for my first self uhaul truck experience it was overly stressful. The truck did good and the employees were nice and friendly.

Michael T. 
Rating:
2.0

associate who checked me in was bothered having to do her job. I waited 5 minutes for her to get off her phone to assist me. I was then greeted with an impatient tone. she was very disrespectful towards my wife, and rolled her eyes when asked if she needed to see an ID for payment. I will not be utilizing this location in the future.

Matthew N. 
Rating:
4.0

A little curtesy on pick up rather than pointing out the vehicle and saying “if there isn't a dolly and blankets in the vehicle, come back and get them.” Seamed like another millennial at the desk with little customer service.

DAVID R. 
Rating:
3.0

Vehicles could be cleaner (ours looked like it had a cursory vacuuming but was pretty dusty and dirty). Otherwise thr rest of the process went fine.

Sarah H. 
Rating:
5.0

No suggestions. All was good.

GARY JAY I. 
Rating:
3.0

Answer the phone!!! Had a guy tell me that my trailer was ready a day early. I had better go pick it up before its gone. It was a day early! The uhaul in bremerton would not answer the phone. I drove from my house to the location. On hold for 30 mins panicked. I walked in to the location. It was not busy. 2 attendants. 1 attendant glued to his phone the other attendant said she "forgot" to have her calls forwarded back to her. Subsequently, I picked up my trailer a day early, and had to return it a day early. That was not part of my schedule.

KURT S. 
Rating:
5.0

Fast service in & out. No waiting.

Dennis B. 
Rating:
1.0

After setting a reservation for 3 days, they attempted to bully me into renting for only one day, the next day, they called me none stop while I was at my wedding, continuing to threaten me with late fees that are not in the contract, they charged me a $50 “fines and citations” fee that I will obviously be disputing, since there were no fines or citations, they are a bunch of crooks, avoid this location.

PAUL B. 
Rating:
4.0

Management at this location is reflective through the employees as responsive and professional. 25 yrs using the services of U-haul at this location has certainly improved in efficiency and resolve making the experience at U-haul once again pleasant.

THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

BERNICE C. 
Rating:
3.0

Have more help than one employee out of three checking people in to pick up rental and have employees bring vehicles to front if store for customer not send customer to go find it from out in the lot..

ROXANNE K. 
Rating:
5.0

Simple and they were all extremely nice and helpful.

ANDY ALCIR F. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN P. 
Rating:
1.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

WOW, each and every UHaul representative during our move was phenomenal! I was very impressed to say the least. From Yolanda in Portsmouth and her enduring patience with our schedule changes to the staff in Bremerton who were kind enough to set out our boxes before dropoff so we could access some necessities, the entire process was made SO seamless by UHaul. Thank you from our family. We will absolutely return as customers and recommend to any friends and family looking for rental or moving needs.

MICHAELJAMES J. 
Rating:
5.0

Customer did not leave a comment.

WAYNE G. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
4.0

Customer did not leave a comment.

donna N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mamadou S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David G.  |  First Impressions 
Rating:
5.0

Good location

robert s.  |  First Impressions 
Rating:
5.0

The 3 young guys that run the front , are great . They make it as easy on U as they can . There just great!!!!!

Alice W.  |  Overall Experience 
Rating:
1.0

When i made the reservation 5/26/21 for 26' truck and rental unit, the rental unit was advertised to be free for the 1st month. I noticed immediately after confirming the reservation that I was charged $89.95. I sent an email right then saying this was to be free and to cancel if there is a charge. As of 06/01/21 I have not received a response nor a refund for this amount. The storage unit was not used and is not going to be used, I did not want it if it was not free for the first month as advertised when I made the reservation.

JANI B.  |  Online Move In 
Rating:
2.0

I was on deployment and they messed up my payment method, so i kept getting letters and calls about me not paying my bill. They also called and said the lock (that we bought from their store) was not a valid lock and threatened to cut it. Just overall a bad experience. Thankfully there are laws in place that prevented them from throwing out my stuff.

Erik R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Destinee W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jin W.  |  Overall Experience 
Rating:
1.0

I began renting a storage unit at the end of April of this year; and since that time I paid every month by way of automatic debit. On at least one occasion the hinges of my door were tampered with; and I right away alerted the staff. (I was glad I chose the extra insurance in case of theft etc.) Throughout my time there many times I had to walk to the office and request they unlock the door during normal business hours; and found difficulty with my key-card working consistently. This was inconvenient as many times there were long lines and I got tired of waiting. When I was notified that my cost was increasing, and had moved to another location, I made the decision to exit and left the unit in good clean condition for which I have a whitness. After vacating the unit I spoke with the staff; and they retained my key-card; and issued a refund. Subsequently I received a late notice stating that I had not paid. I sent numerous emails and called to resolve the matter. By contract however, the truck rentals over the years has been helpful with easy transitions; and problem free service.

KASEY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jin W.  |  First Impressions 
No reviews have been submitted for this location.

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