Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We signed up to use the mobile app to check out and return the truck. It WAS NOT worth the effort. It was faster to go into the office and check out and return the vehicle. If you need to pick up and return your rental before/after working hours, this is a nice option, but have plenty of patience to deal with the app.
JOHN HOWARD
Rating:
4.0
Customer did not leave a comment.
David Sutton
Rating:
5.0
Customer did not leave a comment.
Tom Benn
Rating:
5.0
Customer did not leave a comment.
Chris Rogers
Rating:
5.0
Customer did not leave a comment.
Vernon Milbourne
Rating:
5.0
Customer did not leave a comment.
Tress Renfroe
Rating:
4.0
Short staffed however young lady was on top of details and service . Trailer was dirty with fire pit debris in the box. Tire also old and separated from the inner core during transportation.
Malcolm Lamey
Rating:
4.0
Customer did not leave a comment.
Susanne Stricklin
Rating:
5.0
Customer did not leave a comment.
Larry Layton
Rating:
5.0
Customer did not leave a comment.
Allen Gibbard
Rating:
5.0
Great service
Morgan Elissalde
Rating:
5.0
Last few rentals, gas has been lower than what is listed at truck check out. I go back in to show staff the recorded gas is incorrect. I'm not sure why they can't correct this right then but it appears they cant. So counter person says they will put it on notes. It's never in notes.
Robert Ojima
Rating:
4.0
Customer did not leave a comment.
ROBERT CARR GILBERT
Rating:
5.0
Customer service was excellent. Workers were very helpful to make adjustments to our needs and they were easy to work with, both over the phone and in person. A huge thank you to everyone!
mike jarvis
Rating:
4.0
Customer did not leave a comment.
Alexander Mackimmie
Rating:
3.0
Vehicle was parked so close I could barely get in, no walk Around the vehicle before we took it so we couldn’t list and previous damage. The truck smelled inside and was in very poor condition. Felt very unsafe to drive, steering was very loose like an old farm truck you have to turn back and Fourth constantly to go straight down the road.
Darleen Turgano
Rating:
5.0
Customer did not leave a comment.
Scott Ledbetter
Rating:
5.0
Customer did not leave a comment.
Zeny Obnimaga
Rating:
5.0
Customer did not leave a comment.
Gregory Hastings
Rating:
5.0
Nothing. Krystal was on point and friendly. The whole process was painless and straightforward.
Dylan Vaona
Rating:
5.0
Customer did not leave a comment.
LESLIE ALLEN
Rating:
5.0
They saved me from getting the wrong location charge from the billing goof in Quilcene.
sean boone
Rating:
5.0
Customer did not leave a comment.
Gary Foster
Rating:
4.0
Customer did not leave a comment.
Scott Gulberg
Rating:
5.0
Customer did not leave a comment.
Oliver Brown
Rating:
4.0
make sure that the unit has no left over dirt and pine needles.
Craig Manley
Rating:
5.0
Customer did not leave a comment.
Tom Benn
Rating:
5.0
The girl that helped me with my rental was awesome! 👌
Billy Norris
Rating:
5.0
Customer did not leave a comment.
Bruce Williams
Rating:
5.0
Thank you to Kitty, Becky, & Aryial! Y’all are wonderful people.
Samantha McMickle
Rating:
5.0
Took over an hour to try and return trailer after office hours. App. Didn't work, couldn't get thru by phone. Will never attempt to return equipment after hours again.
location staff was exceptional at equipment pickup.
Jered Dunagan
Rating:
5.0
Everyone was very much to the point and help me to get in and out quickly.
Sterling Shown
Rating:
4.0
Customer did not leave a comment.
Craig Newby
Rating:
5.0
It. Would be nice to have partial day charges in addition to full day. I needed to add 4 hours to my reservation and I had to pay for 24.
Janet Thompson
Rating:
5.0
Customer did not leave a comment.
john sprouse
Rating:
2.0
First truck they tried to rent me had a large crack going diagonally across windshield. Second truck mobile check in was using very old photos and did not reflect current condition, had to update every photo and description. Second truck had ripped seats, was muddy from previous renter, and had a layer of dust over everything.
Benjamin Yerecic
Rating:
5.0
The service was great, and pickup and drop off were very smooth, but unfortunately my rental truck smelled strongly of cigarettes and was triggering my asthma. I would really appreciate if you could enact and enforce a no-smoking policy in your rentals.
Rachel Angelinas
Rating:
4.0
Customer did not leave a comment.
Gaelen McCrary
Rating:
4.0
It's an awkward, hard-to-get-to location. However, personally, it is very near my home.
Howard Julien
Rating:
5.0
Customer did not leave a comment.
gayle wigylus
Rating:
5.0
Customer did not leave a comment.
RICHARD JORDAN
Rating:
5.0
Everything I touched on the trailer got me dirty. Other than that I had stellar service and experience.
KEN JENKINS
Rating:
4.0
For my trailer hitch installation, the website estimated 50 minutes. It took closer to 2-1/2 hours. I'm glad staff at the store said before work started that it was a more complex installation, and would take longer than an hour.
Andrew Torres
Rating:
5.0
Customer did not leave a comment.
MARK HINRICHS
Rating:
3.0
Customer did not leave a comment.
John Ray
Rating:
3.0
Customer did not leave a comment.
clarence mccants
Rating:
4.0
Customer did not leave a comment.
Gaelen McCrary
Rating:
5.0
Customer did not leave a comment.
DOC RICKETT
Rating:
5.0
Customer did not leave a comment.
Alicia Montoya
Rating:
3.0
Make sure the customer understands how to drop the van off after hours
sharon crouse
Rating:
4.0
Customer did not leave a comment.
Gaelen McCrary
Rating:
3.0
While the physical location was average, the service was excellent. The installation took a 1/3 of the time that had been estimated, and the attention to detail was excellent.
reid ferguson
Rating:
5.0
the girl was nice at pick up and return. would recommend
Rick Kielland
Rating:
5.0
Customer did not leave a comment.
Ryan Good
Rating:
5.0
Wasn’t the location I chose on the web site, which was very frustrating. Closest place available. Angered me to find this out the day before my website pickup date.
Gregory Smith
Rating:
5.0
Customer did not leave a comment.
Trenton Lyvers
Rating:
4.0
Customer did not leave a comment.
Annette Evans
Rating:
5.0
This is my second time having work done at the Bremerton store, and each time has been a a wonderful experience for me. Becky is so friendly and was great at communicating the progress on my vehicle, and the service technician really knows what he's doing. I will share my experience with my friends and coworkers!
George
George Hubbard
Rating:
5.0
Customer did not leave a comment.
John Dodt
Rating:
5.0
Becky and her team were great
kathy martin
Rating:
4.0
Last month I had to wash the exterior and interior of the van.
This time the side back had a bent door that let a considerable amount of cold air in.
The staff are efficient and knowledgeable.
debrah fagan
Rating:
5.0
Customer did not leave a comment.
harold preston
Rating:
1.0
When I arrived to inspect the truck, the rear roll-up door was open. Upon closer inspection, I observed the moving blankets were out of their "holder" and were arranged to resemble a bed (I believe a transient/homeless person had used it as such.) There was a transient/homeless person on the property of the Uhaul center which I cannot fault Uhaul itself for.
The moving dolly was missing from the back of the truck, which was inconsequential since I have my own. This does not really bother me, but I am recording it here in the case that Uhaul attempts to charge me for using their moving blankets, and missing dolly.
I reserved a 15' truck, but received a 12' truck. When reserving the truck, it was indicated that a 15' was available (and it was not indicated that it would need to be substituted.) I was not reimbursed for having to use a truck of lesser length.
During the truck pick-up process, the webpage timed out, which made it so I could not upload photos of mileage or gas tank level. I was subsequently charged 2 fees for gas.
My biggest problem and disappointment was being over-charged for gas, assumingly based on the uhaul website timing out, and being over-charged for a truck of lesser length.
dale watson
Rating:
5.0
Let me know sooner if I’m going g to have to switch pickup locations
Sean Fitzzaland
Rating:
5.0
Everything went well. Thanks.
Michael Rojan
Rating:
5.0
Customer did not leave a comment.
SHEILA LUNDLEE
Rating:
5.0
Customer did not leave a comment.
amaliasabeth castro
Rating:
3.0
Although the truck I rented looked like it had been through tough times, it managed my moves with no issues. I rented it for two days and completed my move in one. Thought it was going to be one trip move and ended with five, plus the return. As mentioned; the rented truck looked old, and dirty, and sounded like it was on its last journey however, it pulled through.
Elvis Adames
Rating:
4.0
Nothing great service
Judyann matir
Rating:
5.0
Customer did not leave a comment.
MIKE PETERS
Rating:
4.0
Very easy to rent from. Friendly staff.
But, please have paper towels or similar products readily available for customers to wipe down mirrors and windows on cold wet mornings.
Carl Patty
Rating:
5.0
Love the Kitsap Way U-Haul!!!
Robert Wall
Rating:
4.0
Customer service was really good-they seem to like what they do and care for the customers!
Tammy Smith
Rating:
4.0
maybe a step to make it easier for the passenger to get in the truck. otherwise, it was a very good experience.
James Skewes
Rating:
5.0
Everyone is friendly and helpful and knowledgeable
annette Jacka
Rating:
5.0
These folks are always friendly and professional. My rental process was quick as well as the return. I can’t recommend them enough.
BRUCE HONEYCUTT
Rating:
5.0
Customer did not leave a comment.
SCOTT CLEARY
Rating:
4.0
Customer did not leave a comment.
Gaelen McCrary
Rating:
5.0
Everything was great except i didn’t get briefed on where to park the truck upon my return.
Donald Fogler
Rating:
4.0
Customer did not leave a comment.
Scott Beseda
Rating:
4.0
Uhaul has failed to send me a receipt following when I completed turning the truck in.
Michael Gray
Rating:
4.0
Customer did not leave a comment.
OSCAR PAREDES
Rating:
5.0
I reserved a 15' truck...when I went to do the walk-around before I took the truck out of the parking lot I noticed that the roll-up door in the rear was all the way up..and there was about a foot of water in the front of the cargo part of the truck...I went back and they offered me another truck..a 20" one for the same rate...Still great service tho'...
George Jefferson
Rating:
5.0
Customer did not leave a comment.
William Phillips
Rating:
3.0
Customer did not leave a comment.
LESLIE SKJORDAL
Rating:
5.0
Customer did not leave a comment.
Ashley Tomsic
Rating:
5.0
Customer did not leave a comment.
Dylan Forsyth
Rating:
5.0
Customer did not leave a comment.
Natalie Meserve
Rating:
4.0
Customer did not leave a comment.
Graham Murphy
Rating:
4.0
Don't rent out faulty equipment.
Gaelen McCrary
Rating:
4.0
Customer did not leave a comment.
Aliaksei Yankou
Rating:
4.0
Truck came with only 1/4th tank of gas. That was stressful & I ended up getting gas in it twice. Trucks should not leave the lot with gas that low.
Jeffrey Kreifels
Rating:
5.0
The staff in Bremerton very helpful
HAROLD ZIEGLER
|
Overall Experience
Rating:
4.0
Better heating in the building...even staff were freezing inside.
Macie Booker
Rating:
5.0
Great customer service all the way around!! This is the only location that I use!!
Brian Mestel
Rating:
5.0
Customer did not leave a comment.
Edward Valentine
Rating:
5.0
I honestly do not know what you can improve on. I was helped as soon as I walked in the store and the staff was very friendly. It took less than 15 minutes in the store and I was on my way with my rental item. I will definitely rent from U-Haul again.
Jason Beck
Rating:
5.0
Though the van had to warm up to the cold weather ... everything was GREAT, especially the STAFF. The person who checked me in was very helpful and patient, but when the gauges weren't responding quickly to get mileage, came out right away to resolve it. When I returned there was a 'wait' to Check-in. But the attending customer rep was professional, gave me my options, and even walked my receipt out to me as I waited in my vehicle. AWESOME all around!! Thank you.
Martha Dalbeck
Rating:
4.0
Make sure previous scratches and scrapes are well documented. Picture didn’t match current condition when checked out.
Christian Schmittler
Rating:
5.0
Customer did not leave a comment.
chuck green
Rating:
4.0
Customer did not leave a comment.
Kasey Bowen
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Paul Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ben Schaefer
|
Overall Experience
Rating:
4.0
We have been happy overall with our storage unit; however, we recommend that you put motion sensor lights inside the units themselves as they are quite dark and it is difficult to see anything once you are inside the unit. Even small lights for safety would be helpful. Thank you.
Michelle Alexander
|
Overall Experience
Rating:
5.0
Great Staff
richard archuleta
|
Overall Experience
Rating:
3.0
My key card never worked. It took multiple contacts to get my rent auto deducted. For a big company you’re just not as good as you should be.
AMANDA SPARKS
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JEANNA DAMERON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darlene Brooks
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Errika Schneider
|
First Impressions
Rating:
3.0
Access to unit sucked hours are hard to get your stuff
TRINA CAVEN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Cordero Bogan
|
First Impressions
Rating:
3.0
The Gorst facilities are far superior to those in Bremerton. Also it is closer to my home.
For those reasons I decided to move out of Bremerton facility.
Killian Collins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joan Dresback
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elisa Oliveira
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elisa Oliveira
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
David Gomez-Duarte
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
donna Nelson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mamadou Sabo
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
David Gomez-Duarte
|
First Impressions
Rating:
5.0
Good location
robert sawyer
|
First Impressions
Rating:
5.0
The 3 young guys that run the front , are great . They make it as easy on U as they can . There just great!!!!!
Alice Whitfield
|
Overall Experience
Rating:
1.0
When i made the reservation 5/26/21 for 26' truck and rental unit, the rental unit was advertised to be free for the 1st month. I noticed immediately after confirming the reservation that I was charged $89.95. I sent an email right then saying this was to be free and to cancel if there is a charge. As of 06/01/21 I have not received a response nor a refund for this amount. The storage unit was not used and is not going to be used, I did not want it if it was not free for the first month as advertised when I made the reservation.
JANI BRYANT
|
Online Move In
Rating:
2.0
I was on deployment and they messed up my payment method, so i kept getting letters and calls about me not paying my bill. They also called and said the lock (that we bought from their store) was not a valid lock and threatened to cut it. Just overall a bad experience. Thankfully there are laws in place that prevented them from throwing out my stuff.
Erik Rey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Destinee Warren
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jin Werner
|
Overall Experience
Rating:
1.0
I began renting a storage unit at the end of April of this year; and since that time I paid every month by way of automatic debit.
On at least one occasion the hinges of my door were tampered with; and I right away alerted the staff. (I was glad I chose the extra insurance in case of theft etc.)
Throughout my time there many times I had to walk to the office and request they unlock the door during normal business hours; and found difficulty with my key-card working consistently. This was inconvenient as many times there were long lines and I got tired of waiting.
When I was notified that my cost was increasing, and had moved to another location, I made the decision to exit and left the unit in good clean condition for which I have a whitness.
After vacating the unit I spoke with the staff; and they retained my key-card; and issued a refund. Subsequently I received a late notice stating that I had not paid. I sent numerous emails and called to resolve the matter.
By contract however, the truck rentals over the years has been helpful with easy transitions; and problem free service.
KASEY GROGAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jin Werner
|
First Impressions
Rating:
2.0
Customer service was not the best. Employees were not knowledgeable. Not at the initiation on the storage move in or at the move out time. They did not seem to want to help. Lone was moving extremely slow, they had no urgency. Very I’m pleased. Everything was completed and done. Will not go back since they were not helpful not even on the phone when I was trying to set up moving help and storage and truck reservations.
Yaridis Rodriguez
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Byunghwa Kim
|
Overall Experience
Rating:
5.0
Most of my stuff was sticky. The ground was sicker. I love the staff
patsy mcalpine
|
Overall Experience
Rating:
3.0
I didn't like that there was not elevator and that the storage unit was up a flight of stairs after you got to the 2nd floor inside the complex
RICHARD ANDERSON
|
Overall Experience
Rating:
5.0
Great staff
patsy mcalpine
|
First Impressions
Rating:
5.0
Very friendly and accommodating staff!
Barbara Cloutier
|
Overall Experience
Rating:
3.0
Was hoping the storage facility was 24/7. Staff polite, unit clean.
Robin Hill
|
First Impressions
Rating:
1.0
The facility is in a cramped location. The staff was not responsive to my concerns or request for help. Trailers and or trucks parked in front of the door from the storage. Did not honor free month
Kevin Guiney
|
Overall Experience
Rating:
3.0
Even though the workers tried to be very helpful the computer system was bs so they claimed and the staff not giving enough help it took us 5 hrs of waiting to get a storage unit
BERTON LAMBRECHT
|
Reservation
Rating:
5.0
One of the U-Boxes had been apparently dropped and many items had been broken. Shawn, Misty, and Anthony were profoundly helpful and understanding in their support in managing the broken U-Box.
Charles Young
|
Overall Experience
Rating:
1.0
On more than one occasion I waited (along other customer) on the line for more than 20 minutes, in order for me to get them to open my unit. I don’t know if they are understaff.
Manuel Ruiz
|
Overall Experience
Rating:
4.0
The check out process using the Mobil app was great. The check in was simple as well, assisted by someone at the facility made it all easy and quick.
Thank you
Kevin Guiney
|
Reservation
Rating:
5.0
Great experience. Thanks
Joseph Hurley
|
Overall Experience
Rating:
4.0
My only concern was after 3 YEARS of paying for storage there was no prorate for the month. I paid for all of June and expected a bit of a return. Hardly seems right. No I wouldn't store w/UHaul again
HEATHER ROBERTS
|
Overall Experience
Rating:
2.0
No one answered my calls also transferred me to a national call center s when they finally did (the transfer made no sense.) My u-box had forklift HOLES in the wall. Took ONE HOUR to give me access.