Customer Reviews for U-Haul Moving & Storage of Bremerton

5536 reviews

2804 Kitsap Wy   Bremerton, WA 98312
(Corner of 6th & Wycoff Limited Parking)

(360) 479-5710

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(360) 479-5710

2804 Kitsap Wy
Bremerton, WA 98312
(Corner of 6th & Wycoff Limited Parking)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

MICHELE P. 
Rating:
5.0

Chose no counter help pickup, but still had to go to counter to get key.

Halden F. 
Rating:
4.0

My drop off was at 9:00am on a Sunday. As I waited for my ride home, one of the truck cleaning gentlemen was thoughtful enough to stop his work and suggest that I could wait inside as well as he made sure that I was being helped.

ELIZABETH R. 
Rating:
1.0

I had reserved a u haul for 3/27/2021 for between 11:30 and noon, I told them twice I would be there at that time when I got there they didn't have a truck for me and said we could have one at 4. I needed the truck at the time I said because my daughter had to move from her duplex!! They said we never reserved a truck at that time! I argued with them but they kept insisting I never called!! Me and my family and friends will never ever use them again!!!! There service sucks!!!

DAN K. 
Rating:
5.0

Customer did not leave a comment.

Ben H. 
Rating:
5.0

Customer did not leave a comment.

MARK V. 
Rating:
5.0

Just wanted to say that we were extremely impressed my the customer service and by how efficiently the customer experience overall was handled. Thank you so much for taking one part of a stressful move from our hands.

TAKAHIRO K. 
Rating:
5.0

I'm a regular now with U-haul. After so many great deals and professional encounters, why would I go someplace else. The staff is pure Pro. Period.

JAMES BYRON N. 
Rating:
5.0

Customer did not leave a comment.

Lana C. 
Rating:
2.0

Customer did not leave a comment.

Adam E. 
Rating:
5.0

Customer did not leave a comment.

STEVEN G. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH G. 
Rating:
3.0

accurate mileage needed haad to get person to see mistake - lines long, delayed

JOHN K. 
Rating:
4.0

The customer service could be better. They just seemed to be like they didn't want to be there.

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

JOSETTE H. 
Rating:
2.0

Waited at the customer service desk for approx 10 minutes before anyone showed up to help us. We had an appointment scheduled for pickup and were on time. Not the first time this has happened before at this location.

Michael P. 
Rating:
3.0

The truck was filthy and not all the dents and scratches were not documented. The mobile check in is a hassle. I had to wander around three parking lots to find the truck and then still had to go inside to get the key. After waiting 15 minutes in the lobby the guy at the counter helped some woman who had just walked in first. She couldn't get her truck out because mine was blocking it in so I didn't do any good to help her first. If I had another option I would have used it.

Nathan A. 
Rating:
4.0

U haul has definitely moved into the 21 st century. Streamline process ... intelligent personel .... New equipment. Friendly staff and most important...money saving experience . Get your move on .

JAMES BYRON N. 
Rating:
4.0

Customer did not leave a comment.

BRYAN S. 
Rating:
5.0

Customer did not leave a comment.

Perry A. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
1.0

We rented a storage unit that was supposedly 24 /7 but we were unable to go in. We talked to someone that gave us a code that did not work. Therefore delaying our move and costing us more money.

MICHAEL D. 
Rating:
5.0

Very impressed, everything went smooth.

KENNA DAVID P. 
Rating:
5.0

great service

THOMAS C. 
Rating:
5.0

Thought the staff was very helpful. I really appreciated their assistance. The only complaint I have was from the rudeness and unprofessional staff member of the uhaul storage in Gorst. The female manager of the facility was very unpleasant and unprofessional!!!

DAVID R. 
Rating:
4.0

Customer did not leave a comment.

RODNEY R. 
Rating:
3.0

Improve communication. I felt left at the counter not knowing what was going to happen next or if anyone was helping me or not with boxes, receipts, ectc.

roger B. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
3.0

They charged me wrong at first, had to refund me and recharge me. Not a bad experience but it sucked that I could only pick up and drop off at the same location.

ALEXANDRA H. 
Rating:
1.0

We tried your contactless service and it was terrible. We got to the lot and our truck was wedged in behind another one and someone else had the reservation for the same truck! So then we had to go into the office and wait in line to find out what to do next. This put us off schedule by a half an hour. Then, we filled it up with gas before we returned it and then got charged for gas! I've tried calling the office but no one answers the phone. I will be looking for alternatives the next time I need to move!

Nathan E. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
2.0

I was on deployment and they messed up my payment method, so i kept getting letters and calls about me not paying my bill. They also called and said the lock (that we bought from their store) was not a valid lock and threatened to cut it. Just overall a bad experience. Thankfully there are laws in place that prevented them from throwing out my stuff.

Erik R.  |  Overall Experience 
Rating:
5.0

As usual. This is my go to uhaul place.

DONALD N. 
Rating:
3.0

It was real tight trying to get the trailer out of the location but other than that it all went well thank

RANDALL DUANE D. 
Rating:
5.0

I can't think of anything they did a great job.

PHILIP CLARK S. 
Rating:
5.0

I had trouble picking up the truck with my phone but the counter staff, despite being extremely busy were very pleasant professional, and very helpful.

JOHN O. 
Rating:
5.0

Customer did not leave a comment.

ANGEL R. 
Rating:
1.0

I was charged when I turned in the rental ON TIME and without issues and the woman was beyond rude and said she was going to charge me because “she can”. I will be posting this on social media sites and report to the BBB for overcharging illegally.

MICHELLE B. 
Rating:
5.0

The staff has everything they need at their finger tips. Myself, as a customer, I need to be ready for their success.

SCOTT V. 
Rating:
2.0

Have my vehicle and equipment ready.

Brian C. 
Rating:
1.0

Do not go here! Aweful service and rude people who don't know what the hell they are doing and they scam you out of hundreds of dollars!!

JESSIE S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
4.0

Customer did not leave a comment.

RICHARD DALE M. 
Rating:
3.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Bring the truck around to the front. Instead of making the customer go get it.

DEBRA S. 
Rating:
4.0

Customer did not leave a comment.

TODD H. 
Rating:
5.0

Top notch in customer service and maintenance of trucks. Everyone at this location was professional and left no question unanswered. If you need to rent a Uhaul, this is the location to call. Don't forget to rent a dolly from them, there big and will save your back and make this dreaded experience stress free. Thank you, Susan & Jesse

Susan D. 
Rating:
5.0

Extremely efficient, and super friendly staff. Overall from beginning to end, an excellent experience.

JORGE C. 
Rating:
5.0

Been going there for yrs. There the BEST.

GARY T. 
Rating:
4.0

Provide a safe place to park a car night or 2.

Steven N. 
Rating:
5.0

Customer did not leave a comment.

donald K. 
Rating:
5.0

I was very satisfied. Friendly service, the truck was clean, drove great and good on gas.

Anna H. 
Rating:
3.0

When I got the truck I didn't realize it was almost completely out of gas. Had to fuel up and barely made my ferry when I was moving. When I brought it to the attendants attention upon return they told me since I didn't take a picture or acknowledge it when I got the keys that they couldn't be held responsible. I returned it 3/4 full so hopefully the next person doesn't break down because of this big oversight.

TYLOR D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MITCHELL B. 
Rating:
5.0

Best rentals every time.

Paige R. 
Rating:
5.0

Customer did not leave a comment.

Kim D. 
Rating:
5.0

Customer did not leave a comment.

Tony N. 
Rating:
5.0

Customer did not leave a comment.

Angelina D. 
Rating:
5.0

Everything was easy. Service was friendly and knowledgeable.

ANDREW JOHN A. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Very good be honesty they clean inside safe from Covid19 .... excellent good health

James P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Destinee W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen G. 
Rating:
5.0

Customer did not leave a comment.

LAURA T. 
Rating:
5.0

Customer did not leave a comment.

Breanne H. 
Rating:
5.0

Customer did not leave a comment.

Clois S. 
Rating:
5.0

Customer did not leave a comment.

Susan W. 
Rating:
5.0

The workers at this site were friendly and very helpful. Thanks for the great service. We will be back the next time we need to rent a truck.

Carolyn M. 
Rating:
4.0

Thought Sunday drop off was in Port Orchard, had to go to nearby Bremerton.

TYLER S. 
Rating:
5.0

Customer did not leave a comment.

AARON JOSEPH R. 
Rating:
5.0

The dispatcher was very kind and very helpful. The Uhaul associate that helped me was very prompt. Checking out and checking in went very smooth. I am very grateful to get to use the trailer.

JOHN P. 
Rating:
1.0

They could connect the trailer properly so it doesn't slam into my truck when I go to load up the vehicle I was trying to tow.

Sean H. 
Rating:
2.0

I made a reservation almost a week in advance and then the morning of got an email to pick up the trailer at a different location nearly an hour away, an hour earlier than I had requested (got it 15 minutes before the time). I called and they were able to find another trailer at a closer location but still further than I wanted to go. It was frustrating to have made a reservation and then find that it wasn't actually reserved. When I arrived the sales rep was on the phone and didn't acknowledge me at all for several minutes. When she finally did, there was an issue with the trailer having not been assigned to me at their location despite the phone rep having told me she did so at 8:45am. That was resolved quickly, thankfully. The trailer was hooked up in a space between another trailer and a concrete barrier, with only about 15 feet of clearance from the garage, making it hard to maneuver my vehicle out. The sales rep hooked it up and went inside, leaving me to navigate this difficulty myself. When I got home, the trailer had a bunch of dirt, garbage, and rodent droppings in the back and had to be cleaned out before use. I tried to call and could not get through to anyone. I did receive a $9.75 credit for the dirty trailer, but I had to request it when I dropped it off. Overall, not super pleased with the experience at all.

CHELSEA R. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
4.0

Customer did not leave a comment.

KEITH W. 
Rating:
5.0

Customer did not leave a comment.

Erika L. 
Rating:
1.0

You truck said $19.99 on the side which is true but misleading. When I got done it was a $70.00 bill. I'm happy with everything else.

ROBERT F. 
Rating:
5.0

THANK YOU U-HAUL YOU MADE THE MOVE MUCH EASYER

lynn W. 
Rating:
3.0

The staff were friendly and professional. I will certainly rent here again.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

BRANDON B. 
Rating:
1.0

They did not check in the vehicle right and sent me a bill a month later saying I owed them and was rude when I spoke to them about it

JOHNNIE C. 
Rating:
5.0

Customer did not leave a comment.

Catherine W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD A. 
Rating:
2.0

Was told on phone that they had one size trailer and it would be saved for me. Showed up 30 minutes later and told they only had the next size bigger at almost $200 more. Not happy and they did not appear to really look for anything else in the area. Very frustrating as they knew I needed it urgently. I feel like I was taken advantage and f and they did not seem to care at all.

KEVIN G. 
Rating:
4.0

Customer did not leave a comment.

Sean R. 
Rating:
4.0

Customer did not leave a comment.

SANDY S. 
Rating:
4.0

keep track of when keys are dropped off-- nearly overcharged based on improper record keeping

GABRIELLE R. 
Rating:
5.0

I have moved my elderly parents' stuff six times in the last 8 years. I got fairly disgusted with another well-known truck-rental business after just two rental fiascos. I get treated well by the employees at this U-Haul location every time. They stay very busy, but they always stop what they are doing to calmly help me with whatever questions I had. The trucks were kept in excellent condition, as well. The inside of the building is spotlessly clean. Prices are good, too. Seems like a good group of people to work with! Check them out for your truck-rental and other "moving" needs!

MARK D. 
Rating:
5.0

Fix your app and website to work better with Android. Specifically, pictures via either medium do not work with my phone, check out or in.

MICHAEL G. 
Rating:
2.0

I was told $1.19 a mile and charged $1.69 a mile and had over 100 miles to pay for. The van wasn't full of fuel when we picked it up, brought back full.

TRAVIS L. 
Rating:
1.0

This whole experience was a nightmare. I have been trying to do this since JULY off and on but my reservation is always cancelled. I had made a reservation for 730am with self check in. I was there at 728am for pick up. Only issue was SOMEONE failed to do THIER job and I was LEFT without a uhaul with ABSOLUTELY NO NOTICE. I was on a strick timeframe as I had other people helping move and watching my children because it has to get done yesterday. I spent OVER an HOUR on the phone with a customer service agent that went beyond trying to fix SOMEONE ELSES MISTAKE. The only option left to me was to pay 2X what I originally was quoted and switch from in town to a one way. I find this completely wrong because someone was not capable of staging equipment. I also had to drive MY PERSONAL VEHICLE THR ENTIRE WAY AS WELL due to the only location she was able to find. This entire situation could have been avoided if someone could have took 2 minutes to do their JOB. I am completely appalled by the entire situation and will find other means to move things in the future as I have had so many issues with this company as a whole. I am thankful for the girl I spoke to in the morning. You still have good employees left.... you need to find more like her.

Elizabeth L. 
Rating:
5.0

Customer did not leave a comment.

TRENT RICHARD L. 
Rating:
5.0

Was told I'd receive a credit for early return, that didn't happen. When I arrived all the trucks were booked for the day. The customer in front of me was looking for a 20' truck. I told him I was returning early and he was able to rent it for that day.

JOHN Z. 
Rating:
5.0

Important to be sure truck is fully clean.

ANDREW K W. 
Rating:
5.0

Customer did not leave a comment.

PAMELA A. 
Rating:
4.0

Passenger door wouldn't open.also the headlight switch pushes into dash if you're not careful.Otherwise everything was good.Josh did a great job

BRADLEY B. 
Rating:
4.0

Fast and efficient

JAMES M. 
Rating:
5.0

Rear left blinking/turning light did not work at all

DENNIS K. 
Rating:
5.0

Customer did not leave a comment.

Jeffery K. 
Rating:
2.0

The location is tough to access; it's on an incline... not really on a corner or a straightaway; it's on a bend. There's not enough parking.

IRENE G. 
Rating:
5.0

Customer did not leave a comment.

Jin W.  |  Overall Experience 
Rating:
1.0

I began renting a storage unit at the end of April of this year; and since that time I paid every month by way of automatic debit. On at least one occasion the hinges of my door were tampered with; and I right away alerted the staff. (I was glad I chose the extra insurance in case of theft etc.) Throughout my time there many times I had to walk to the office and request they unlock the door during normal business hours; and found difficulty with my key-card working consistently. This was inconvenient as many times there were long lines and I got tired of waiting. When I was notified that my cost was increasing, and had moved to another location, I made the decision to exit and left the unit in good clean condition for which I have a whitness. After vacating the unit I spoke with the staff; and they retained my key-card; and issued a refund. Subsequently I received a late notice stating that I had not paid. I sent numerous emails and called to resolve the matter. By contract however, the truck rentals over the years has been helpful with easy transitions; and problem free service.

KASEY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jin W.  |  First Impressions 
Rating:
2.0

Customer service was not the best. Employees were not knowledgeable. Not at the initiation on the storage move in or at the move out time. They did not seem to want to help. Lone was moving extremely slow, they had no urgency. Very I’m pleased. Everything was completed and done. Will not go back since they were not helpful not even on the phone when I was trying to set up moving help and storage and truck reservations.

Yaridis R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Byunghwa K.  |  Overall Experience 
Rating:
5.0

Most of my stuff was sticky. The ground was sicker. I love the staff

patsy m.  |  Overall Experience 
Rating:
3.0

I didn't like that there was not elevator and that the storage unit was up a flight of stairs after you got to the 2nd floor inside the complex

RICHARD A.  |  Overall Experience 
Rating:
5.0

Great staff

patsy m.  |  First Impressions 
Rating:
5.0

Very friendly and accommodating staff!

Barbara C.  |  Overall Experience 
Rating:
3.0

Was hoping the storage facility was 24/7. Staff polite, unit clean.

Robin H.  |  First Impressions 
Rating:
1.0

The facility is in a cramped location. The staff was not responsive to my concerns or request for help. Trailers and or trucks parked in front of the door from the storage. Did not honor free month

Kevin G.  |  Overall Experience 
Rating:
3.0

Even though the workers tried to be very helpful the computer system was bs so they claimed and the staff not giving enough help it took us 5 hrs of waiting to get a storage unit

BERTON L.  |  Reservation 
Rating:
5.0

One of the U-Boxes had been apparently dropped and many items had been broken. Shawn, Misty, and Anthony were profoundly helpful and understanding in their support in managing the broken U-Box.

Charles Y.  |  Overall Experience 
Rating:
1.0

On more than one occasion I waited (along other customer) on the line for more than 20 minutes, in order for me to get them to open my unit. I don’t know if they are understaff.

Manuel R.  |  Overall Experience 
Rating:
4.0

The check out process using the Mobil app was great. The check in was simple as well, assisted by someone at the facility made it all easy and quick. Thank you

Kevin G.  |  Reservation 
Rating:
5.0

Great experience. Thanks

Joseph H.  |  Overall Experience 
Rating:
4.0

My only concern was after 3 YEARS of paying for storage there was no prorate for the month. I paid for all of June and expected a bit of a return. Hardly seems right. No I wouldn't store w/UHaul again

HEATHER R.  |  Overall Experience 
Rating:
2.0

No one answered my calls also transferred me to a national call center s when they finally did (the transfer made no sense.) My u-box had forklift HOLES in the wall. Took ONE HOUR to give me access.

Jillian Lee T.  |  Overall Experience 
Rating:
4.0

I had very good service at this location.

william h.  |  Overall Experience 
No reviews have been submitted for this location.

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