Customer Reviews for U-Haul Moving & Storage of Bremerton

6,350 reviews

2804 Kitsap Wy   Bremerton, WA 98312
(Corner of 6th & Wycoff Limited Parking)

(360) 479-5710

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(360) 479-5710

2804 Kitsap Wy
Bremerton, WA 98312
(Corner of 6th & Wycoff Limited Parking)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JARONE B. 
Rating:
5.0

Customer did not leave a comment.

Loreen S. 
Rating:
5.0

Customer did not leave a comment.

stephen G. 
Rating:
3.0

I was very confused with the sign up paperwork and I'm still upset with their customer service skills, they explained bit not friendly, they acted like I was below them n they got frustrated with me cuz I didn't understand, but it is what it is.

Nancy S. 
Rating:
5.0

Customer did not leave a comment.

DEEDRE ANNE O. 
Rating:
5.0

Customer did not leave a comment.

Sherry B. 
Rating:
5.0

Customer did not leave a comment.

Joanne W. 
Rating:
5.0

Fantastic and knowledgeable staff, we get our moneys worth every time.

James D. 
Rating:
5.0

Customer did not leave a comment.

JARONE B. 
Rating:
5.0

Customer did not leave a comment.

terry W. 
Rating:
4.0

Lots of other equipment was blocking the trailer I came to retrieve and the manager (Becky ____) didn't even greet me when I entered the facility. Also, the printer was out and I had to print my contract on my home computer.

Dr E Lee F. 
Rating:
5.0

I've used this location many times over the years. I have never had a problem with Staff or the Equipment. Keep up the good work.

James C. 
Rating:
3.0

Make sure the printer in the office is working. Sounded like it had not been working for some time.

David H. 
Rating:
1.0

The vehicle I rented had just over 6000 miles and the check engine light was on. This is the second time in the last 2 months I have rented a vehicle from as U-Haul dealer that had a check engine light issue. This issue shows poor inspection, maintenance and safety of your vehicles before use by your costumers.

Theodore P. 
Rating:
4.0

Maintain trucks better, 26' truck I rented had a very very loose steering wheel with a lot of play. Parking brake and ABS light kept flashing at 55 mph. Didn't have enough time to return after finding out problems.

Beldon G. 
Rating:
1.0

Application did not work for self return! I have pictures showing me returning truck before 1830 and I was charged for next day return and 2 gallons of gas ?? The gas station I pumped at is less then a mile from return center how did it use 2 gallons? Employees were helpful app was trash and I ended up paying double! Cool…

Oscar B. 
Rating:
4.0

Speed of checkout even with online checkin.

JESUS M. 
Rating:
1.0

I've been renting from U-Haul for 30 years. This rental was my worst experience ever. The counter service was very unprofessional. I was their last customer of the day and the store had given most of my equipment out. I needed all the equip. and they had no solution to help me. The truck's gear shift lever was barely hanging on and the key would not release out of the ignition. This move was for an 84 year old women and this U-Haul didn't care about their service, just the money.

Gary W. 
Rating:
4.0

Customer did not leave a comment.

Gabrielle D. 
Rating:
4.0

I was only there for a couple minutes. It seemed to be run quite well.

Joe P. 
Rating:
3.0

The truck was old. The windshield was dirty on the outside and inside. The windshield washer did not work. The truck bed was clean and the ramp worked as designed. The gas was at 1/4 tank when we got it. We were told to return it atv1/4 tank. I did like to have to add gas right after getting the truck and to have to guess how much to put in.

Bruce B. 
Rating:
1.0

Truck seat was broken. They don't check conditions of the trucks before renting. There was a low tire.

Dina C. 
Rating:
5.0

This center is busy! I was very impressed with the two ladies running everything when I was there with my friend for our back to back appointments for hitch install. They handled the continuous line of customers, phone calls and interacting with the guys working on vehicles with calmness and professionalism. Ours cars took way longer than intended and they answered questions showing great customer service. I will recommend this location.

Sue H. 
Rating:
5.0

Customer service was absolutely great and the equipment worked perfectly.

James C. 
Rating:
3.0

Customer did not leave a comment.

Julie S. 
Rating:
5.0

Customer did not leave a comment.

tyrone M. 
Rating:
5.0

Customer did not leave a comment.

DAN F. 
Rating:
2.0

I reserved 12 furniture blankets, 1 furniture dolly, and 1 utility folly. On the day I was given 4 blankets, and told there were no furniture dollies. Upon driving down the road I discovered no utility dolly was in the truck, and I had never been offered one in the store.

Michael B. 
Rating:
2.0

See my above comment—this place did not have a bigger unit—nor another small unit to help me. I was not at all pleased with their attitude.

Barbara A. 
Rating:
4.0

Customer did not leave a comment.

Ernesto S. 
Rating:
5.0

Excellent customer services. The customer agents was very friendly, pleasant and very helpful. I enjoyed dealing with her. Mohab

Mohab A. 
Rating:
1.0

I was cheated on the gas line. I drove 24 miles, returned the tank at 1/4 full. Was billed for 8 gallons of gas and a gas surcharge.

John B. 
Rating:
4.0

Customer did not leave a comment.

PAUL K. 
Rating:
4.0

It was good

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Vickie E. 
Rating:
5.0

Verify your customers email address before you just let people sign up for your service. I'm guessing this customer walked in and just gave you information. However, all of his information has been sent to my email address that he signed up with. He does not own or control the address in any way, shape, or form. In fact I am from the other side of the country. So to better assist your customers, don't let them give you bogus email addresses any longer.

oran B. 
Rating:
4.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

BARRETT R. 
Rating:
1.0

I got charged an addional day because we returned after the location closed at 5 pm. The rep in Bremerton said she write it up yo he returned by 7 am when they opened and to check out on line. All that was done. I was also charged $43 for gas when we returned it with more than we started with. I have pictures of gas gauge and mileage with it! I

RITA B. 
Rating:
4.0

I use Uhaul in a regular basis and everyone is always helpful and pleasant to deal with. If Imhad any complaints I will definitely let somebody know about it.

MARGARITA H. 
Rating:
3.0

Staff were not very friendly at this location -except for one woman.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Roberto I. 
Rating:
5.0

Customer service was excellent.

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

brandy M. 
Rating:
5.0

Kate (I think that's her name) was wonderful. She took care of getting me going & on the road. She was very nice & confident in doing her job.

Olivia Q. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

This is my "go-to" truck rental business, after having experienced the sub-par performance of a few other truck-rental companies in the area. Always quick, knowledgeable, friendly help. Plenty of products readily available for moves, as well.

mark D. 
Rating:
5.0

As always, Bremerton is our go to location. The staff is friendly and helpful. The equipment we rent has always been there when we arrive and clean.

RITA V. 
Rating:
4.0

The fact that U-hual does not hold customers accountable for ensure equipment is returned when rented for is unacceptable. To almost have our move destroyed and already changed our schedule twice already to accommodate your services and y'all choose the next location as Tacoma (which is over 40 miles away) which would have raised the price by over $60 plus gas is not acceptable. It's not fair to any renter and if it wasn't for the quick thinking of the people at Bremerton storage U-haul our move would have been cancelled and would have to be scrambling for another solution.

Hunter W. 
Rating:
5.0

Friendly, helpful staff, quick in and out. No complaints!

Russell B. 
Rating:
4.0

Customer did not leave a comment.

jeff P. 
Rating:
5.0

Customer did not leave a comment.

Randall G. 
Rating:
5.0

Customer did not leave a comment.

BEN R. 
Rating:
4.0

Limited parking for day-use customers. Only one person doing all the jobs, checking in, moving trailers, etc. One could hear voices from the inside office, but they weren't bothered to appear and help this poor guy doing all the work. He did a great job!

Andrew N. 
Rating:
5.0

Customer did not leave a comment.

Danielle B. 
Rating:
5.0

Customer did not leave a comment.

Chris V. 
Rating:
5.0

Customer did not leave a comment.

Marley H. 
Rating:
1.0

TO MUCH MONEY!

Andrea T. 
Rating:
3.0

Customer did not leave a comment.

Douglas F. 
Rating:
5.0

If it is convenient to the location of your move!

Walter K. 
Rating:
2.0

Customer did not leave a comment.

trevor C. 
Rating:
5.0

Wonderful experience

Rebecca E. 
Rating:
3.0

It was unclear where to enter and the person was quite rude when I entered earlier (I thought they were open). My truck was not ready. I was sent outside but it wasn't there so I had to get another. Took time. Also it can with pads and hand truck even though I didn't want them and they took up room. I had to call and get permission to remove them so I wasn't charged. Then I had to schlep them back to the store the same day-thank goodness I live close. All this seemed like unnecessary hassles. The return of the truck however was easy!!!!!

Denise W. 
Rating:
5.0

the gentlemen who helped us was amazing and very accommodating

Courtney S. 
Rating:
5.0

The staff at the burien location is amazing!

Sarah B. 
Rating:
5.0

The parking lot next to this location has a heinous cement block (left over from something else?) that is not visible when driving out towards wycoff rd. I scraped my car really badly there ;( because I couldn't see it in low light. Please put a barrier or color it so that it is easily visible. Otherwise this location is great!

Haseeb A. 
Rating:
5.0

Great service!

Daniel D. 
Rating:
1.0

They didn't have the blankets or hand truck, I had to go get the blankets myself and there was no hand truck. The mirror was broken and I pointed it out to the coworker and he told me to just take a picture and walked away. There was animal urine and feces in the truck and all over the ramp that wasn't really visible when I was given the vehicle, so we called and they offered 25 dollars for us to clean it. We closed on our house that day and didn't have time to drive two towns over to get a replacement truck so we cleaned it as best we could and loaded our whole house into that truck and now despite all our best efforts, all our belongings smell like a farm. I will never use uhaul again. I'm a multi unit manager for a furniture company and I will never rent uhaul through them either. Crazy that this stuff slides at a location.

Nathan C. 
Rating:
2.0

The truck I got broke down in the parking lot. Then I was told I wouldn't be able to get another truck, even though I made a reservation almost two weeks in advance. Finally got into another truck and was late to meet the movers. No compensation, nothing. Then I left an item in the back and called, they said they didn't have it. The day after the holiday I went in to cancel my storage and asked about it, was told they just threw it out. I'm beyond pissed. I will never use this location ever again.

Valeri S. 
Rating:
5.0

Great customer service. Good value for your money. I like the easy check in and the easy check out.

Earl L. 
Rating:
5.0

Customer did not leave a comment.

Burt H. 
Rating:
2.0

The trailer worked fine, and the employees worked very hard to take care of me. The location is terrible, as it is on a hill with very little room to maneuver. Also the business is understaffed and apparently can't afford to buy a printer.

Valerie S. 
Rating:
5.0

I thought everyone was great. It was a really good experience.

Carol L. 
Rating:
5.0

Customer did not leave a comment.

Rose M B. 
Rating:
1.0

They made me take pictures of the wrong vehicle. It smelt so strongly of gas my eyes were burning also the airbags we're broken and it wouldn't let me return it because I had the wrong paperwork.

Terra D. 
Rating:
5.0

Customer did not leave a comment.

Mike L. 
Rating:
5.0

Customer did not leave a comment.

Janet B. 
Rating:
5.0

Customer did not leave a comment.

Georgian B. 
Rating:
3.0

Location has limited parking and is quite crowded. Staff was helpful in getting trailer hooked up to my car. I was overcharged for my rental. I reserved AND used only one day. However, was billed for three days by site. I called U-Haul customer service who made it right and issued a refund. This U-Haul location isn't the best

Robert N. 
Rating:
5.0

Great customer service. Check in/out procedure was a breeze.

Dawn M. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
1.0

Although being told over the phone I could have the truck and storage unit at the same location, in the end that wasn't true and a major inconvenience. Online I was notified my storage units first month would be free due to the rental of the truck however that was untrue essentially doubling what I expected to pay at the time of the online reservation. Unfortunately at check in we were met with the owner instead of the friendly and informative employee assisting the other customers. And finally when picking up the truck I realized the shield at the bottom of the vehicle was partially unattached and thus hanging below the vehicle right around the area that had a pretty consistent fluid leak. But again, when I spoke to the owner about that he just told me not to worry they had sent it out like that three times already and no other customers had broken down. Thanks for the Peace of Mind for my family. In the future I'll be sure to use literally any other location.

Rachel L. 
Rating:
4.0

Customer did not leave a comment.

Oliver O. 
Rating:
4.0

When the trailer was hooked up to my car, the nob to tighten the connection to the ball was not tightened at all. When I unloaded my motorcycle, the tongue of the trailer popped off the ball and fortunately fell directly to the ground without hitting my car. I was very fortunate that I had driven 200 miles with a loose trailer connection but never lost the trailer. I did tell the clerk at the facility when I returned the trailer.

Robert R. 
Rating:
3.0

Customer service was a little slow but over all ok.

rejoice B. 
Rating:
3.0

Your printer was broken so I couldn't get a printout of my charges. Also, when I returned the truck your staff would not give me any written acknowledgement that the truck was not damaged. On opening at 9 AM you had only 1 person working your counter and a dozen people in line. The first person took 15 min. Fortunately I was second. The truck was clean and functioned well.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Jeanne G. 
Rating:
5.0

This place was great, i had dropped off a trailer there earlier in the week and they were really nice and helpful. Dropping off the truck was done after hours so no interaction with the staff.

Joey B. 
Rating:
5.0

Seriously, you are a publicly-traded company, why do you have such a poor reservation service. This was extremely disappointing rental.

Nathan W. 
Rating:
4.0

Had to drive 1 hour to get a rental that should have been available locally. I made Reservation nearly one month in advance. This is unacceptable and poor customer service

Michael S. 
Rating:
5.0

I was very pleased with the service I received.

Jerry S. 
Rating:
4.0

This was my most efficient and proficient experience at this location. Both check in and check out staff were great, fast and nice, and it was an overall MUCH better experience than I have had before. Nice work.

BROOKE H. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline K. 
Rating:
4.0

Location manager tarted off with an error in equipment rental availablity, HOWEVER, the staff and manager did an excellent job fixing the situation and taking care of the customer. Thant kind of service is so appreciated, because it is the "right thing to do!" I was a bit inconvenienced, but it was a great example of how customer and business can work together to meet objectives. Thank you! T

Terry B. 
Rating:
5.0

Someone hauled old roofing in trailer. When i arrived home i had to clean the inside of the trailer floor. It had pieces of tar paper, roofing material and nails.

Jim M. 
Rating:
5.0

Customer did not leave a comment.

Madelynne H. 
Rating:
5.0

Customer did not leave a comment.

Leslie H. 
Rating:
2.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

Frank G. 
Rating:
2.0

The only reason the personnel were helpful was because I bitched about your web based return process that wasn't working properly. It took him 1 minute or less to check in my trailer after I spent 28 minutes trying to use the webpage return. Professionalism and customer service are not a U-Haul strong suit.

Brent M. 
Rating:
3.0

Access to unit sucked hours are hard to get your stuff

TRINA C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cordero B.  |  First Impressions 
Rating:
3.0

The Gorst facilities are far superior to those in Bremerton. Also it is closer to my home. For those reasons I decided to move out of Bremerton facility.

Killian C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joan D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elisa O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elisa O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

donna N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mamadou S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David G.  |  First Impressions 
Rating:
5.0

Good location

robert s.  |  First Impressions 
Rating:
5.0

The 3 young guys that run the front , are great . They make it as easy on U as they can . There just great!!!!!

Alice W.  |  Overall Experience 
Rating:
1.0

When i made the reservation 5/26/21 for 26' truck and rental unit, the rental unit was advertised to be free for the 1st month. I noticed immediately after confirming the reservation that I was charged $89.95. I sent an email right then saying this was to be free and to cancel if there is a charge. As of 06/01/21 I have not received a response nor a refund for this amount. The storage unit was not used and is not going to be used, I did not want it if it was not free for the first month as advertised when I made the reservation.

JANI B.  |  Online Move In 
Rating:
2.0

I was on deployment and they messed up my payment method, so i kept getting letters and calls about me not paying my bill. They also called and said the lock (that we bought from their store) was not a valid lock and threatened to cut it. Just overall a bad experience. Thankfully there are laws in place that prevented them from throwing out my stuff.

Erik R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Destinee W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jin W.  |  Overall Experience 
Rating:
1.0

I began renting a storage unit at the end of April of this year; and since that time I paid every month by way of automatic debit. On at least one occasion the hinges of my door were tampered with; and I right away alerted the staff. (I was glad I chose the extra insurance in case of theft etc.) Throughout my time there many times I had to walk to the office and request they unlock the door during normal business hours; and found difficulty with my key-card working consistently. This was inconvenient as many times there were long lines and I got tired of waiting. When I was notified that my cost was increasing, and had moved to another location, I made the decision to exit and left the unit in good clean condition for which I have a whitness. After vacating the unit I spoke with the staff; and they retained my key-card; and issued a refund. Subsequently I received a late notice stating that I had not paid. I sent numerous emails and called to resolve the matter. By contract however, the truck rentals over the years has been helpful with easy transitions; and problem free service.

KASEY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jin W.  |  First Impressions 
Rating:
2.0

Customer service was not the best. Employees were not knowledgeable. Not at the initiation on the storage move in or at the move out time. They did not seem to want to help. Lone was moving extremely slow, they had no urgency. Very I’m pleased. Everything was completed and done. Will not go back since they were not helpful not even on the phone when I was trying to set up moving help and storage and truck reservations.

Yaridis R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Byunghwa K.  |  Overall Experience 
Rating:
5.0

Most of my stuff was sticky. The ground was sicker. I love the staff

patsy m.  |  Overall Experience 
Rating:
3.0

I didn't like that there was not elevator and that the storage unit was up a flight of stairs after you got to the 2nd floor inside the complex

RICHARD A.  |  Overall Experience 
Rating:
5.0

Great staff

patsy m.  |  First Impressions 
Rating:
5.0

Very friendly and accommodating staff!

Barbara C.  |  Overall Experience 
Rating:
3.0

Was hoping the storage facility was 24/7. Staff polite, unit clean.

Robin H.  |  First Impressions 
Rating:
1.0

The facility is in a cramped location. The staff was not responsive to my concerns or request for help. Trailers and or trucks parked in front of the door from the storage. Did not honor free month

Kevin G.  |  Overall Experience 
Rating:
3.0

Even though the workers tried to be very helpful the computer system was bs so they claimed and the staff not giving enough help it took us 5 hrs of waiting to get a storage unit

BERTON L.  |  Reservation 
Rating:
5.0

One of the U-Boxes had been apparently dropped and many items had been broken. Shawn, Misty, and Anthony were profoundly helpful and understanding in their support in managing the broken U-Box.

Charles Y.  |  Overall Experience 
Rating:
1.0

On more than one occasion I waited (along other customer) on the line for more than 20 minutes, in order for me to get them to open my unit. I don’t know if they are understaff.

Manuel R.  |  Overall Experience 
Rating:
4.0

The check out process using the Mobil app was great. The check in was simple as well, assisted by someone at the facility made it all easy and quick. Thank you

Kevin G.  |  Reservation 
Rating:
5.0

Great experience. Thanks

Joseph H.  |  Overall Experience 
Rating:
4.0

My only concern was after 3 YEARS of paying for storage there was no prorate for the month. I paid for all of June and expected a bit of a return. Hardly seems right. No I wouldn't store w/UHaul again

HEATHER R.  |  Overall Experience 
Rating:
2.0

No one answered my calls also transferred me to a national call center s when they finally did (the transfer made no sense.) My u-box had forklift HOLES in the wall. Took ONE HOUR to give me access.

Jillian Lee T.  |  Overall Experience 
Rating:
4.0

I had very good service at this location.

william h.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top