Customer Reviews for U-Haul Moving & Storage of Brentwood

715 reviews

32 Middle Rd   Brentwood, NH 03833
(Formally Budget Storage)

(603) 772-1210

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 8 am - 3 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(603) 772-1210

32 Middle Rd
Brentwood, NH 03833
(Formally Budget Storage)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 8 am - 3 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Pulled in just after hours and was treated well and able to drop off the vehicle.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

Andre L.  |  First Impressions 
Rating:
5.0

Really impressed with the truck. It had limited miles and worked like a charm for an 800 mile return trip.

Daniel B. 
Rating:
5.0

Fast, friendly, and knowledgable. Thanks to Stacey & Charles for making it super easy.

Matt C.  |  First Impressions 
Rating:
5.0

This is our second time using u-haul and storage of Brentwood and it was just as smooth as the first time. No issues. Friendly staff and clean storage units that are easy to access!

Jessy h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rich D.  |  Overall Experience 
Rating:
5.0

These were the nicest, friendliest people I have met. These wonderful people went above and beyond. Terrific service and very friendly.

Jared M. 
Rating:
5.0

THANK YOU AS ALWAYS STACEY

Donald B. 
Rating:
5.0

I highly recommend them.

Christopher C. 
Rating:
5.0

I want to especially thank Stacy for all the help she gave me in making this transition of moving from my home successful. She went out of her way to make things easy for me. She is very kind professional and knowledgeable at her job.

Michelle L. 
Rating:
5.0

Customer did not leave a comment.

Gonzalo P. 
Rating:
5.0

Great customer service from both agents that were working 11/13/21 at 8 am. Especially the female agent ( forgot her name ). She could not have been more helpful, friendly and professional. Very impressed.

Charles M. 
Rating:
5.0

I love Stacey, she's the best. I felt like she went out I her way to help me.

Cruz C.  |  Overall Experience 
Rating:
5.0

Wonderful place! Friendly and helpful employees!!!

Mary S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bradley D. 
Rating:
5.0

Staff is very helpful and friendly.

Shannon J.  |  Overall Experience 
Rating:
4.0

All good!

Philip B.  |  First Impressions 
Rating:
5.0

Top notch staff! Went above and beyond with customer service! :) thanks guys!

Stephanie G. 
Rating:
2.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
4.0

Customer did not leave a comment.

Chester H. 
Rating:
5.0

Stacey was the best. She was more than helpful and accommodating to my storage needs. I highly recommend this location. Thanks again for everything Stacey.

Cruz C.  |  First Impressions 
Rating:
5.0

Service was excellent. The only problem was the small trucks didn't have a ramp. Kinda tough when you only need small truck but can't lift the heavy stuff 4-5 ft up n down.

Deborah P. 
Rating:
5.0

I rented from this location twice in the past two weeks. Charles was the first person to help me and was unbelivably kind, patient, and helpful. Maddie was the second and she was just as great! Wonderful crew over there. They make it easy.

Amy F. 
Rating:
5.0

My experience with the actual rental at Brentwood NH, was perfect! However the process of getting there was a nightmare! We were bounced to multiple locations, cancelled without warning, given wrong information and mislead, until we reached Brentwood.

Dave M. 
Rating:
5.0

Nothing. They were very well organized and very friendly.

Sarah L. 
Rating:
5.0

Nothing everything was outstanding.

James O. 
Rating:
5.0

The staff was very helpful and nice.

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

Carol C.  |  Overall Experience 
Rating:
4.0

Make the signing back in better/easier. Geez, you're tired, you've done all the steps, but you're not done, numbers, pictures, etc…. The gentleman that signed us in was wonderful! And funny!

Joanne S K. 
Rating:
5.0

Pay your teams more than $12 per hour.

C Anthony G. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

One of the best rental operations I have ever used. The staff was pleasant, cooperative, and professional.

Warren K.  |  Overall Experience 
Rating:
5.0

Super friendly and accommodating!

KRISTIN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad J. 
Rating:
3.0

First time to move in 15 years and I thought if I brought it back earlier I would get money taken off. No one said because it's a one way I would not receive any money back. It was 29.99 a day plus tax, and mileage. It came to 266. Plus an additional 3.60 . The math did not seem to add up and there was supposed to be a hold on the card.

Kimberly O. 
Rating:
5.0

The only issue was when I got to our new home and parked the truck after drive I realized the front left tire was leaking oil on my brand new driveway from the hub seal I advised the employee at the drop off location in Auburn maine Was a little frustrated by this as of now I have a company coming in to clean the oil off the new driveway

Jen A. 
Rating:
5.0

Overall very pleased with my rental experience. The staff was very helpful, accommodating and responsive. My trailer was ready and waiting for me upon arrival, and I was quickly on my way. When the need presents itself, I will be a repeat customer.

Dominick D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Stacey was great !!! Very helpful

Christopher D. 
Rating:
5.0

Fantastic experience. Stacey is the best U-Haul employee I have ever dealt with. Will now go to this location for all of my future needs.

Roger M. 
Rating:
5.0

The young man that helped me get my pick up was very kind and professional . I had just been porked by Expedia at another location and was left without a rental as they over booked vehicles that never existed and I am a nurse that cares for the Elderly so I was livid. I don't have time to be given the run around. I was able to get what I needed done last minute and I appreciate the Brentwood Uhaul and will make them my go to from now on. Thank you so much!

Wendy L. 
Rating:
5.0

Customer did not leave a comment.

charles s.  |  First Impressions 
Rating:
5.0

The young lady that was there Sunday was professional and personable. Gave clear instructions on the return procedure Offered the extra available services and equipment without being annoying. Quick and efficient. Definitely will come here next time I need a truck Thank you

James D. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Excellent service. The van was easy to drive and was very clean.

Christopher C. 
Rating:
5.0

We dropped the trailer off after hours. We spoke to Reese he was very helpful we were in and out in 10 minutes. Thank you

TIMOTHY H. 
Rating:
5.0

Stacey is amazing! I love seeing her dog. Best uhaul facility I have been.

Ankita J. 
Rating:
5.0

Customer did not leave a comment.

david d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alfred C. 
Rating:
5.0

Customer did not leave a comment.

Dwain S.  |  First Impressions 
Rating:
4.0

Don't let it rain that day Every thing was fine

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W.  |  Overall Experience 
Rating:
5.0

Everyone from check-in to drop off were so nice! Easy process and I would definitely rent from them again.

Amber D. 
Rating:
5.0

Absolutely great location! Fantastic staff and great job overall, every time! Thanks Stacy & crew!

DANIEL H. 
Rating:
1.0

The people in the Brentwood office were actually very lovely and helpful, but had no power to fix the drop off location error (uhaul's error). They forwarded me to their supervisor, who was not only rude and unhelpful, but told me we'd have to bring the truck to another state an hour away (the location they'd mistakenly entered) or pay DOUBLE the entire rental cost ($1800 instead of $900). He didn't care that it was uhaul's error, and didn't even pretend to want to help. As someone who has worked with the public for much of my life, this level of disinterest in keeping faith with the customer was shocking to me, and I will never rent through uhaul again.

Leah F. 
Rating:
4.0

Very pleasant people.

Nancy E.  |  First Impressions 
Rating:
5.0

Proprietor was extremely helpful and much more responsive than at other locations. Best uhaul experience I've had.

James C. 
Rating:
3.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Monica H. 
Rating:
2.0

Have more than one truck especially if you let reservations get booked back to back.

McKenzie W. 
Rating:
5.0

Stacy was VERY helpful in working me through a late return when the truck I had was scheduled for another client. She was very professional, understood my circumstances and even though she was the only person on today and was juggling other clients Stacy still managed to accommodated my needs.

Michael J. 
Rating:
5.0

friendly and professional people from start to finish. truck was perfect for my needs was in great condition ,clean and easy to drive. Would definitely recommend.

Richard G. 
Rating:
5.0

Second time using this location, The service was awesome, Maddie had all my paperwork and equipment ready to go when I arrived, one of the best customer services I have had, pleasure to deal with.

Michael O. 
Rating:
5.0

The service was awesome, Maddie had all my paperwork and equipment ready to go when I arrived, one of the best customer services I have had, pleasure to deal with.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

christine M. 
Rating:
5.0

Customer did not leave a comment.

Maddalena G. 
Rating:
5.0

Extremely pleased with the service. My vehicle was clean and ready when I arrived. Staff was friendly and helpful.

Richard K. 
Rating:
5.0

Stacey and her crew donated this truck for use during the NH Fallen Officers Memorial Softball Tournament. We were able to raise approximately $7,500 this weekend for various First Responder related charities. Without her support, this would not have been possible. THSNK YOU!

Jason L. 
Rating:
5.0

It was exceptional service on every level!

Allen C. 
Rating:
5.0

Customer did not leave a comment.

Marjorie F. 
Rating:
1.0

I'm not sure how much of my rental issue is with the drop off location but I'm overall very dissatisfied with my rental experience.

Mary D. 
Rating:
5.0

Customer did not leave a comment.

Zachary B. 
Rating:
5.0

Customer did not leave a comment.

Kelly W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly M. 
Rating:
1.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
5.0

Great service. Nice location. Good equipment.

James M. 
Rating:
5.0

Very good place to get a uhaul truck in Brentwood nh on middle st and easy access and a clean environment the staff Stacey was amazing very energetic and pleasant to talk to. Answered all my questions and was very helpful. I been here a couple of times and always great service highly recommend thank you Stacey

Gino P. 
Rating:
5.0

Customer did not leave a comment.

C Anthony G. 
Rating:
5.0

Customer did not leave a comment.

Curtis G. 
Rating:
5.0

Great experience, no problems

Frederick S. 
Rating:
5.0

There really is nothing to improve.....this is the best it's been in years!!

Patricia D. 
Rating:
5.0

Was happy with everything

Susan O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

duane r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Salvador M. 
Rating:
5.0

Stacy was terrific: friendly, helpful and knowledgeable. She clearly cares about her job and maintains good relationships with her customers. We got in and out of there quickly and efficiently with everything we needed and good instructions. Highly recommend this Uhaul office.

Sarah S. 
Rating:
5.0

Keep doing what you're doing, great service

Gerald A. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
5.0

Unit was available as promised. Staff was great, professional, polite and wicked helpful. Easy pickup and drop off. Highly recommend this location. Great experience!!! Thanks!!!

William S. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
4.0

The staff were very helpful in making other arrangements when my requested truck was not available.

Keturah Mary K. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

After having to drive an additional hour for a 20” truck, our experience at the Brentwood location was a breath of fresh air. From the moment we entered the lot, we were greeted, directed and invited to wait inside the office, which was a very cozy and well maintained space. Stacey was a great energy to be around, even if it was for a brief moment. Very personable and sincere. She takes pride in that shop and it shows.

Cory G. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

Rob M. 
Rating:
5.0

Great service I've used Brentwood uhaul about six times

Marc P. 
Rating:
4.0

UHaul truck had a seal leak and I was soaked driving in the rain. When I mentioned it to the representative at return, nothing was done, and I was simply charged more for exceeding the miles.

Matthew D. 
Rating:
5.0

The woman helping me was awesome

Jack N. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE T. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

You can straighten out your billing! You charged my account for the total bill which removed the initial hold/auth for the estimated amount. Then you put a hold/auth on the amount you added to the estimate. This leaves me with a hold/auth on my account for 148.00 after you have been paid in full!!!

William R. 
Rating:
5.0

Stacey and Tony were amazing friendly and very helpful they were very kind and over all amazing

Linda H. 
Rating:
5.0

Customer did not leave a comment.

Samantha E.  |  First Impressions 
Rating:
5.0

Very happy with the service and equipment we rented to move into our new condo. Stacey and George were quick to remedy a computer glitch with our reservation and could not have been more accommodating. My husband would not stop raving about their adorable puppy either. Would definitely recommend this location and will use again!

Paul N. 
Rating:
5.0

Customer did not leave a comment.

Raeann C. 
Rating:
5.0

There is nothing you could do to improve - Stacey is truly unbelievable. Without Stacey there, we would have been stranded half way through our move. Our car had a broken fuse and Stacey helped us identify the issue and let us drive to a mechanic to get it fixed and kept Uhaul open for us! It was the Saturday of Memorial weekend and we couldn't believe our good fortune. Stacey is so wonderful to work with and I cannot recommend her enough. Stacey is the definition of customer service - she is wonderful.

Allie Nora O. 
Rating:
5.0

Every thing went very well, A+

Kevin E. 
Rating:
5.0

excellent all around !!

Charla H. 
Rating:
5.0

Customer did not leave a comment.

Ellen C. 
Rating:
5.0

Great experience. The staff here is amazing and helped ensure we got the best value possible for both a storage unit and trailer. They absolutely went above and beyond!

Andrew R.  |  First Impressions 
Rating:
5.0

I was originally booked at Uhaul Portsmouth, NH only to arrive to big up the truck and move into a unit there having reserved it a month ago. They did not have a unit available which left me in a real bind. This Uhaul location was able to accommodate me. I am not sure why I even fill these out because it seems as if Uhaul never responds to concerns.

Geoffrey S. 
Rating:
5.0

Extremely helpful and outstanding staff. They went above and beyond for both storage unit support and a trailer drop off. Stacey was great and helped me get the best value I could after moving from out of state. Highly reccomend!

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

charles M. 
Rating:
5.0

Very helpful, when we explained about the trash bag

RICHARD S. 
Rating:
5.0

They were very courteous thank you

Rob H. 
Rating:
5.0

I have to say that moving is extremely stressful and challenging. These past 6 months have proven to be both. I tend to anticipate stress and frustration when dealing with any part of moving. When I got to Brentwood Uhaul and was greeted by Stacey and a new staff she was training I felt an instant relief. She was not only kind and patient with the staff she was training but incredibly kind and generous with me. I had other stressors that day with movers being late but she assured me that she would make sure that everything on her end would support what I needed. I just called today to book another rental to move out of the unit and finally into a more permanent situation. Once again, her kindness and over and above service and compassion for my struggles over the past 6 months was a ray of sunshine for me. I am most appreciative to her and her kindness. Terry

Theresa Y. 
Rating:
5.0

Customer did not leave a comment.

Deanna C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Stacy & Tony were extremely helpful and very pleasant! This was the absolute best uhaul experience I've ever had!

Sharon B. 
Rating:
5.0

Stacey came out and greeted us as we drove in the gate. She showed us a couple of different units that would suit our needs and offered several helpful tips for moving in. She made the check in, paperwork, and payment process quick and even enjoyable. An all around great experience!

John C.  |  First Impressions 
Rating:
5.0

People working there are great. Friendly, helpful.

Ernest S.  |  First Impressions 
Rating:
5.0

Stacey is one of the nicest people I’ve ever met!!

Lindsay Z.  |  First Impressions 
Rating:
5.0

Owner who lives on property showed us to our room and was extremely helpful.

Kevin W.  |  Online Move In 
Rating:
4.0

The easiest and nicest people to rent storage space from. I would recommend them to everyone! Great service!

Robert S.  |  First Impressions 
Rating:
5.0

It was fast and easy to to register.

RANDY D.  |  First Impressions 
Rating:
5.0

Great Friendly staff could not be more helpful.

michael f.  |  First Impressions 
Rating:
5.0

Only thing is she spelled my last name wrong when she entered it in the system. It’s Gerlach not Gerlack

Rebecca G.  |  First Impressions 
Rating:
5.0

The staff is friendly and helpful and the entire site is clean and very well maintained. Could not ask for anything more!

Craig F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joseph B.  |  First Impressions 
Rating:
5.0

Stacey was absolutely fantastic! She was such a huge help during a stressful moving experience. She was kind and went above and beyond to make sure I had what I needed.

Jordan G.  |  First Impressions 
Rating:
5.0

Everyone was so helpful. All was as promised. Fabulous service. Thank you!!

Edie S.  |  First Impressions 
Rating:
5.0

Friendly and courteous staff and great service

MARGARET O.  |  First Impressions 
Rating:
3.0

Extra long check in shouldn't be that difficult. The man was friendly

Michael T.  |  First Impressions 
Rating:
4.0

My only reservation is the gate - and it's lack of security. I was treated with respect and the place is well kept.

scott c.  |  First Impressions 
Rating:
5.0

very good to deal with

Pat D.  |  Reservation 
No reviews have been submitted for this location.

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