Customer Reviews for U-Haul Moving & Storage of Bridgeport

1577 reviews

431 W Pershing Rd   Chicago, IL 60609

(773) 496-4956

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(773) 496-4956

431 W Pershing Rd
Chicago, IL 60609

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

It took 45 minutes for someone to get air in the tire of our rental van, which was far too long

Emily P. 
Rating:
5.0

Pleased with facility and workers.

ANGELA M. 
Rating:
5.0

Though there was a hiccup, our truck was not there after someone called to confirm that it was ready for pickup, the reps at the location scrambled to find one at another location and brought it to us. Everyone we dealt with was very helpful and great to deal with.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE N. 
Rating:
5.0

People in front deck is friendly. Clean truck Fast process

IVAN Y. 
Rating:
5.0

Best U-haul experience I've had, very efficient and helpful.

SAMUEL G. 
Rating:
5.0

Professionalism is a lost art. Keep up the good work

JEFFERY H. 
Rating:
5.0

Customer did not leave a comment.

William Z. 
Rating:
5.0

Customer did not leave a comment.

Cathy D. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE P. 
Rating:
5.0

Customer did not leave a comment.

CHANAY G. 
Rating:
5.0

The young lady that help me was very friendly and very helpful.

Thomas G. 
Rating:
5.0

Very good service . I like it.

FUNG C. 
Rating:
4.0

Customer did not leave a comment.

ANNA P. 
Rating:
4.0

Customer did not leave a comment.

JEREMY W. 
Rating:
5.0

Customer service was great.

Jose G. 
Rating:
5.0

Very friendly and helpful staff

WILLIAM P. 
Rating:
5.0

Simply smooth transaction! Phenomenal customer service.

Eugene S. 
Rating:
3.0

Customer did not leave a comment.

Abigail A. 
Rating:
5.0

None. Staff was excellent!

JASON Q. 
Rating:
5.0

The young lady, I believe her name is Keisha was grat

TERIZENA W. 
Rating:
5.0

Everybody at the location was very professional and ready to help, I loved it if I need anything for sure I will Come back to this location

RUBEN L. 
Rating:
2.0

I reserved a truck for 9 AM on a Saturday. When I arrived to pick up the truck, it was not there. I had to wait an hour and a half for the truck for a truck to be available. The employees tried there best and were nice, but if I make a reservation for a truck, it should be there when I arrive

Jonathan G. 
Rating:
5.0

Customer did not leave a comment.

EZEQUIEL S. 
Rating:
5.0

NA

VERNON M. 
Rating:
5.0

Customer did not leave a comment.

BRITTNEY B. 
Rating:
3.0

Make sure that you guys have a proper equipment will you guys rent I was relocated 6 MI from destination and total I had to put 32 MI in which you guys charged me 79 cents and then the inconvenience traveling farther from the location I had rented the truck first you guys have horrible customer service by far the worst experience I've had with U-Haul you guys want to solve everything by giving a $50 credit but inconvenience to your customers

ORLANDO U. 
Rating:
5.0

Service was alright as it was,can't see any changes.

BRENDA S. 
Rating:
5.0

Great...

WILLIE C. 
Rating:
3.0

Poor customer service at desk. Lady was talking with coworker who was clocking out about personal things (school, work) and refused to help me in person when requested. She was not personable, and was confused by my asking for her help. Unfortunate customer service - but I guess it was early for her.

Brandon S. 
Rating:
5.0

Customer service lady was great!

ANDRIUS T. 
Rating:
5.0

Customer did not leave a comment.

BRANDON R. 
Rating:
4.0

The last time we rented on Friday, May 14, 2021, we made an appointment online to rent the truck. Even though I put in 24 hours online when we picked up the truck it only had 6 hours. The attendant would not change the time even though we rent from you every week and there were other trucks there. I would hope that U-haul would try to accommodate regular customers, but this was not the case at this time. The attendant would not go out of the way to try and correct the problem. I was very disappointed by this, and it inconvenienced us a great deal.

WILLIE J. 
Rating:
4.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

SERENA M. 
Rating:
5.0

Customer did not leave a comment.

Dionda H. 
Rating:
4.0

Customer did not leave a comment.

NICHOLE P. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL N. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Nothing fast and efficient.

HERMAN D. 
Rating:
5.0

Customer did not leave a comment.

NORMAN T. 
Rating:
1.0

No communication until the prior day of the reservation, I booked my Uhaul 3 weeks ahead and it was changed at the very last moment less than 12 hours, and the agent offered me the nearest uhaul alternative being 120 miles away from that of a different city.

Karthik I. 
Rating:
5.0

I couldn't find the gauge to tell me how many miles I had used.

SHIRLEY R. 
Rating:
3.0

The instructions on picking up/returning the truck via the mobile phone were very unclear causing a not so great user experience.

CORKY H. 
Rating:
5.0

Customer did not leave a comment.

TERRY J. 
Rating:
5.0

Keep doing what you're doing I'm well satisfy

ELOISE H. 
Rating:
5.0

Customer did not leave a comment.

DEANDRE W. 
Rating:
5.0

Customer did not leave a comment.

ALJURITA P. 
Rating:
5.0

Customer did not leave a comment.

LADONNA W. 
Rating:
5.0

Customer did not leave a comment.

Wanda N. 
Rating:
4.0

Customer did not leave a comment.

DEMETRIUS B. 
Rating:
1.0

I left my phone in the truck, came back a hour or two later to retrieve it and it wasn't left in the lost and found property box and the manager on duty wasn't customer friendly.

Shannon C. 
Rating:
4.0

This was my first time renting from u haul and overall everything was okay. But I also wanted to rent a appliances dolly, and I put that in my order but when I went I assumed the dolly was gonna be in the truck and I should of asked but this location should work on communication.

rachelle S. 
Rating:
5.0

Good work guys

richard O. 
Rating:
5.0

great location, customer service,

JEFFERY M. 
Rating:
3.0

Customer did not leave a comment.

DANNY C. 
Rating:
5.0

N/a

GREGORY M. 
Rating:
5.0

Everything was good I have no complaints.

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

SHERINE B. 
Rating:
5.0

cab was dirty, clean inside cupholders and wipe down dash better

Taylor E. 
Rating:
4.0

Thank you.

dotison M. 
Rating:
4.0

Customer did not leave a comment.

NORMAN T. 
Rating:
3.0

The general manager woman was upset over a dispute that happened between 3 men and brought her issues to me when I was going to need a longer time and she asked me. I ad to be given another vehicle because the 1 I was given driving door would not close according to the dash and the vehicle was only 1/8 full. I would ask to improve on customer service. The woman that got the truck was nice and polite but I understand time is of the essence but people are moving for a reason What the general manager did not know is that there needed to be a police escort and that was the reason but being upset about 3 men and forwarding that anger to another client is not acceptable because everyone has different lives and one does not know how a person woke up that morning. The gentleman that helped me turn my truck was polite as well.

MYRA C. 
Rating:
1.0

The location I made my reservation at (5155 S Cottage Grove Ave. Chicago, IL 60615) has its official hours listed as 9:30 - 4 pm on Sundays. However no one was in the office and the building was closed whenever I arrived at 11:30 am to pick up the truck I had reserved.

OLIVIA P. 
Rating:
2.0

Better customer service...make customers feel the satisfaction of wanting to come back. Personally not coming back

Tomas O. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Everything was great! The young lady who serve me was professional and great! Customer service skills and everything was great for me. Thank you.

Kathlene W. 
Rating:
3.0

Customer did not leave a comment.

LUIS C. 
Rating:
1.0

Customer did not leave a comment.

DARWIN H. 
Rating:
3.0

Customer did not leave a comment.

JOHNNIE M. 
Rating:
5.0

Customer did not leave a comment.

ANDRE M. 
Rating:
2.0

Make sure the vehicles keep up with their maintenance The roadside service is horrible find a better way to assist your customers if the vehicle breaks down The waiting period for a customer to get help is entire to long do not send a truck out if the engine light and other lights are on get the truck service and last but not least all refunds should be given back to the customer if the truck has broke down if it is the company‘s fault

Belinda E. 
Rating:
1.0

It has been the worst experience ever. First i get into an accident and now they charge my account 3 months later. Then try to charge me for gas. Ill never use uhaul ever again.

RAKIA P. 
Rating:
5.0

Nothing

LIZA B. 
Rating:
1.0

This lady she have a very bad attitude like a kid / not professional at all / service very bad. I will never come back to this location. I hope someone to give me a call. To explain the situation.

WALID A. 
Rating:
5.0

Customer did not leave a comment.

Eduardo L. 
Rating:
5.0

Customer did not leave a comment.

ALEXEY V. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW W. 
Rating:
5.0

Customer did not leave a comment.

Alison F. 
Rating:
5.0

Customer did not leave a comment.

Monyett C. 
Rating:
4.0

Everyone was helpful and very nice

James C. 
Rating:
4.0

Customer did not leave a comment.

Tammy W. 
Rating:
1.0

Service

JAMES R. 
Rating:
1.0

Young lady there is a staff of U-Haul very disrespectful very unprofessional I will be reaching out to corporate about my experience with her.. when I asked her to speak to the manager she told me she would call her for me because the manager is her aunt and she can see what she wants.

LANCE T. 
Rating:
3.0

On my initial call to verify my pickup location and time, a female named Taylor was not professional at all. When she picked up the phone, I introduced myself, then asked for her name. She was sort of rude and asked why I needed her name. I asked her if I had reached uHaul? She said yes, I again asked for her name, she responded with, why do you need to know my name? I introduced myself again, and mentioned I would like to know with whom I was speaking to. Just as you would like to know my name. Eventually she stated her name was Taylor. Ms Taylor need to be trained on how to answer phone calls from customers. And get rid of the attitude like I'm bothering her.

Thomas C. 
Rating:
1.0

Bad service. I lost 30 minutes to find the truck, nobody told me when i can find the truck number, Olso it has damage crash everywhere and dirty. The lady at customer service is lazy works very slowly with bad moods.

MARIA B. 
Rating:
5.0

The or niece

GEORGINA A. 
Rating:
2.0

attendant can be more professional, customer oriented, knowledgeable, his explanations of service made more emphasis on penalties rather then service.he appears indifferent how he treats customers.

ADRIAN T. 
Rating:
5.0

I'm glad this is my neighborhood Uhaul location. Friendly efficient customer service. I usually rent trailers to pick up furniture around town and return after closing. No issues.

Sarah W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
3.0

Extremely poor customer service. Fire general manager Angel Lyles. If the general manager is given off attitude and not trying to explain to the customer in a professional way I can only imagine how the employees working under her react to customers. Her communication Skills are non-existent from the beginning to end.

darrell M. 
Rating:
5.0

Customer did not leave a comment.

PARIS F. 
Rating:
1.0

Customer service was poor, overcharged me and chose the wrong drop off location 200 additional miles away from requested destination. After trying to correct the cashier they stated to just call the nearest uhaul when I needed to drop off truck and that they would refund me for miles that were unused.

SAMUEL P. 
Rating:
5.0

Nothing employees were great at answering all questions and explaining everything I needed to know

Peter U. 
Rating:
5.0

Customer did not leave a comment.

LADASMA H. 
Rating:
5.0

Customer did not leave a comment.

GREGORY H. 
Rating:
5.0

Customer did not leave a comment.

Lauren A. 
Rating:
5.0

Don't charge me for the rental

ANTHONY M. 
Rating:
5.0

Quick, easy and close to home. I wish they would have tried harder to sell me on renting a dolly lol. I needed it . ;)

Fernando Z. 
Rating:
4.0

Nothing

LILLIE M. 
No reviews have been submitted for this location.

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