Customer Reviews for U-Haul Moving & Storage of Broad St

4782 reviews

2022 Broad St   Chattanooga, TN 37408
(@ 20th)

(423) 756-0157

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(423) 756-0157

2022 Broad St
Chattanooga, TN 37408
(@ 20th)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

All was good!

J R. 
Rating:
5.0

Customer did not leave a comment.

Cheryl F. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
3.0

The worker was rude and grumpy

Charles H. 
Rating:
5.0

Everything was perfect.

Marti H. 
Rating:
5.0

Place seating in the waiting area for those of us who are suffering from arthritis, etc.

Mary A. 
Rating:
4.0

Easy and quick drop off.

William K. 
Rating:
5.0

No issues. Service was great

Stephen E. 
Rating:
4.0

Customer did not leave a comment.

Jim N. 
Rating:
5.0

Customer did not leave a comment.

Curtis C. 
Rating:
5.0

Customer did not leave a comment.

Fredrick T. 
Rating:
3.0

didn't have the appliance dolly I ordered on line. Manager didn't care. Offered me a regular hand truck. He drove truck around for me then walked off without explaining anything or checking condition with me. I'll try another location if I can't get a Hertz or Ryder.

Charles F. 
Rating:
5.0

Customer did not leave a comment.

Halstead M. 
Rating:
5.0

Customer did not leave a comment.

Larry P. 
Rating:
5.0

Customer did not leave a comment.

Carmella R. 
Rating:
4.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Khaled A. 
Rating:
5.0

Really great service both inside and outside.

Polly W. 
Rating:
1.0

Stop charging for equipment that wasn't used.

Berry W. 
Rating:
4.0

Customer did not leave a comment.

Miles D. 
Rating:
3.0

Put average, cause I know some people are not people persons. Did not go inside, the parking area was clean. I put the personal was helpful, we got to the location 20 mins before they opened. He came in and we waited till 7:00 to get out of the car. He was already there and started to check in the car dolly. Should I recommend this place to drop of yes. The contact with the employee is limited, if I had to pick up I would get very upset. It's not my fault he had to go to work. If your not happy with what you do you should quit and let someone who appreciates a job have it. I felt like he was very rude, maybe that's just the way he was as a person. However that's why I said some people are not people persons.

John L. 
Rating:
5.0

Customer did not leave a comment.

tim K. 
Rating:
5.0

They were extremely helpful getting the car unloaded safely from the auto transport.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Stacey L. 
Rating:
4.0

Customer did not leave a comment.

Chuck S. 
Rating:
2.0

We had complications when returning the truck after hours on a week night. Called the next morning to get it worked out and they said they would call back. That was almost three days ago. Customer service is not in the vocabulary of Uhaul. Very disappointing.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Mark at equipment return was so friendly and helpful. His professionalism is much appreciated!

Sarah B. 
Rating:
5.0

The employees that helped me were super friendly. I will definitely make this my go to location.

Kensi H. 
Rating:
4.0

Don't send people out with a dead battery. My husband asked about it because it stated a bit hard and was told everything was fine. It cost us 3 hours on the road.

James S. 
Rating:
3.0

Customer did not leave a comment.

Marquessa J. 
Rating:
5.0

Customer did not leave a comment.

Justin O. 
Rating:
5.0

Way better than Ashland Terrace location!!!

Sharon L. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

More space or disperse inventory. Lot was full.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

JAMIE C. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
4.0

Customer did not leave a comment.

Brett C. 
Rating:
5.0

Customer did not leave a comment.

Gregory L. 
Rating:
5.0

I took a 15 ft truck because no 10 ft were available, but was extremely happy with the 15 ft, it handled well. It was comfortable, the ac was perfect and the radio played well. It took some time to learn the trick of starting it. But very well pleased with the Uhaul experience.

Gail A. 
Rating:
5.0

N/A

Scotty D. 
Rating:
5.0

The staff was and is always great!!!

Kenneth M. 
Rating:
4.0

Customer did not leave a comment.

Virginia H. 
Rating:
5.0

Running lights didn't work. Brake lights and turn signals did. Other than that, it was fine! Service guy was great! Very helpful.

Philip M. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
4.0

Good customer service

Gregory E. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
3.0

Customer did not leave a comment.

Ronald S. 
Rating:
3.0

Nnb

Anel S. 
Rating:
5.0

Customer did not leave a comment.

Warren M. 
Rating:
4.0

The truck check in guy just ignored me for more than 10 mins. I went inside and the nice lady at the desk came out and check me in. We had a nice chat and I really enjoyed speaking with her.

Craig B. 
Rating:
2.0

ask for an accurate total before you leave the location. $19.95/day had a total price tag of $171.25/day!!! Hope to never do this again!!!

Ivan C. 
Rating:
5.0

Customer did not leave a comment.

Brooke S. 
Rating:
5.0

Customer did not leave a comment.

Joel J. 
Rating:
4.0

Customer did not leave a comment.

BRETT C. 
Rating:
5.0

Customer did not leave a comment.

Monica T. 
Rating:
5.0

Customer did not leave a comment.

olga S. 
Rating:
4.0

I turned in the truck and trailer, 2 minutes after they closed, but two days early due to the holiday and was charged an additional 20$ for 'after hours' help. i showed up at 5:02 and the tenant just looked at me.

Clint B. 
Rating:
4.0

Customer did not leave a comment.

JAVIER P. 
Rating:
5.0

Quick and easy

JOHN M. 
Rating:
5.0

Easy drop off

Eddy W. 
Rating:
4.0

Customer did not leave a comment.

SHIRA A. 
Rating:
5.0

Customer service was great.

Angel B. 
Rating:
5.0

Customer did not leave a comment.

Crystal Q. 
Rating:
5.0

Customer did not leave a comment.

Caroline M. 
Rating:
3.0

Customer did not leave a comment.

PAUL W. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY O. 
Rating:
5.0

Very friendly, helpful and quick

Joseph G. 
Rating:
1.0

I had made a reservation for a UHaul for 7/27/21 and then on 7/26/21 around 2pm had a call from your rep saying that I couldn't pick up at the location because they were closed on that day. The only option was to pick up the truck ar Broad St in Chattanooga. So the day before I had to make adjustments with my movers. I went to the Broad St location to pick up the truck and was told I had to drop it off at the original location I wanted to pick up in the first place? I asked if I could just drop it off there and the rep said no. So I had to drop the truck off at the location at Hixson Pike where I was told it closed in the first place. Then I had to get a ride from a friend to get my car at the Broad Street location. I need to know why I was charged as much as I was when I had to make more adjustments to pay $249 for a truck that was suppose to be picked up

Stacie W. 
Rating:
1.0

Customer did not leave a comment.

Vivian Z. 
Rating:
5.0

Employees were so nice!

Charles J. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Alan P. 
Rating:
1.0

This was one of the worst experiences of my life: from beginning to end absolutely horrible. I rented a 15' truck knowing it would make the turn in my driveway…instead they send me from my original pick up destination on signal mountain across town 38 minutes to pick up a 26' truck! Not only did it not fit in my driveway it made pulling the trailer much more difficult. I was forced to haul all my furniture up the driveway incline to the massive truck. Once I finally loaded up I was only 35 miles outside Chattanooga when one of the trailer tires exploded to ribbons nearly causing a wreck. After staying on hold for hours with zero communication the tire was finally changed. Then today after clearly communicating to your company that due to the loss of time I wouldn't be able to get the truck unloaded and back on time you had the audacity to call at noon to ask where I was!! Horrible. Terrible. Worst experience

John ford H. 
Rating:
5.0

Customer did not leave a comment.

Marion C. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
2.0

The staff rushed me to return my truck and didnt require me to do any paperwork upon dropoff. The whole return process felt rushed and uncomfortable.

Joshua O. 
Rating:
4.0

The check engine light was on. The inside was nasty and the doors wouldn't shut easily. However the staff were outstanding.

Karen C. 
Rating:
5.0

I think it would be very good to institute a customer loyalty program. Perhaps this could include points for business that could lead to discount on future rentals.

John C. 
Rating:
3.0

I pick up the truck at 7:49 AM and return it at 5:28 pm and get charger for two day

Darrell R. 
Rating:
5.0

Customer did not leave a comment.

Warren E. 
Rating:
1.0

Advise the next customer to never leave anything personal in the uhaul because it will be stolen. I left my bag in the truck, once I realized it an hour a later I went back and of course no one admitted to seeing or having the bag. The manager would not review camera footage or do anything to help the situation. I have contacted local law enforcement to provide assistance since this location was not helpful at all.

Julian W. 
Rating:
5.0

Customer did not leave a comment.

Ann H. 
Rating:
4.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

EVELYN M. 
Rating:
5.0

Customer did not leave a comment.

Randall H. 
Rating:
2.0

Would not allow me to rent a pull behind dolly even though I was renting a truck also so had to spend another $100 for tow truck and

Dwight P. 
Rating:
3.0

Customer did not leave a comment.

RYAN B. 
Rating:
5.0

Very customer service oriented workers from leaders to others. Guys pulling trailers off were very good!!

JOHN J. 
Rating:
5.0

Staff helpful and prompt. Equipment in great shape.

treasa N. 
Rating:
3.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Although their location is under staffed and each worker is maxed out, the service provided was excellent. No one was complaining or disgruntled of having to work understaffed.

Joseph D. 
Rating:
5.0

Easy to do a quick needed pu for Truck.

Mikacle M. 
Rating:
4.0

Customer did not leave a comment.

Andrew L. 
Rating:
4.0

Customer did not leave a comment.

FRANK V. 
Rating:
2.0

The woman who I spoke with upon arrival failed to mention a lot of key and important information in regards to how to properly return a truck after hours as well as fees that would be charged in specific instances. I literally wasn't made aware of a lot of things.

Mya H. 
Rating:
5.0

Customer did not leave a comment.

Rita I.  |  Overall Experience 
Rating:
3.0

Owner was friendly checking us in, but staff on the lot were irritated and rude. The parking lot and storage entrance was not wide enough to accommodate multiple families moving in as well as the Uhaul pickup/drop off traffic.

Sarah L.  |  First Impressions 
Rating:
2.0

System was down and took a very long time for me to be assigned a storage unit

Lori H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

katherine m.  |  First Impressions 
Rating:
5.0

This was the best storage unit facility that I have ever dealt with. Every one was pleasant and the units were very well maintained.

Tanner D.  |  Overall Experience 
Rating:
3.0

There was a African American guy there. He was absolutely helpful. Now there was also a new guy there (red he’d-not trying to be rude). He was terrible. He was arguing with me and my family almost the whole time. The facility and everything else was great. But maybe you all should let him go. He was very unprofessional!!!

Ashley C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sara B.  |  Overall Experience 
Rating:
3.0

Didn't like that they changed my truck n notice when I came in no one was in the facility n notice other customers complaining about the same issue with there order a truck......

KATHERINE M.  |  Overall Experience 
No reviews have been submitted for this location.

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