Customer Reviews for U-Haul Moving & Storage of Broadview

2133 reviews

2001 W Roosevelt Rd   Broadview, IL 60155

(708) 344-8920

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(708) 344-8920

2001 W Roosevelt Rd
Broadview, IL 60155

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The district manager was in the store that day. He was fantastic and handled everything very very well

SARAH B. 
Rating:
5.0

Engine Light came on in the very beginning of our move. Vehicle was not clean. Dirty. Better maintainance on trucks. The general manager was really great to deal with. Pricing was reasonable to.

ANTON D. 
Rating:
5.0

Customer did not leave a comment.

Donald J. 
Rating:
5.0

Reservation was easy, pickup took only few minutes, and return was fairly easy. Uhaul should make customers who are returning after hours full details of what needs to be done at the time of equipment pickup. Customers may not have access to the internet when they return equipment after hours.

KOLEDOLA F. 
Rating:
5.0

Customer did not leave a comment.

Wendy S. 
Rating:
5.0

Customer did not leave a comment.

VICKIE G. 
Rating:
5.0

Customer did not leave a comment.

VICKIE G. 
Rating:
5.0

The service from this location was Excellent!

Clark B. 
Rating:
5.0

Customer did not leave a comment.

phillip H. 
Rating:
2.0

My truck had less than 1/8th of fule tank available at the time of pickup. We rode for 3 miles before the low-fuel warning light came on. We find this to be uncorteous to any customer, and this is simply poor supervision from the location's management. Also, the manager offered me a 15' truck for the same price, which I rejected in sight of my lack of expertise driving trucks altogether. The manager became upset with my choice, which was completely out of place. FYI: my experience with the online booking was far worst than any of the above. U-Haul's online booking system is confusing, it makes selections outside of the user's choice without warning or explanation, and getting help over the phone is tedious. A very user-unfriendly service at the end of the day.

Glen T. 
Rating:
3.0

Customer did not leave a comment.

DANA B. 
Rating:
5.0

Great service and extremely helpful

Mitchell F. 
Rating:
3.0

Charge the rate promised by the national call center. I was quoted 1400 miles included- 700 each way- but was charged over $200 for excess miles because I was only given 700.

ROBERT O. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
1.0

You guys over charge me for 85.00$ I returned the truck on time put the key in the lock box...... I would love to no what did I do wrong thank you

SEPARINO V. 
Rating:
4.0

We would like to be refunded the $14.25 we were charged for fuel. We have before and after pictures of the gas gouge and odometer.

GREGORY D. 
Rating:
4.0

Customer did not leave a comment.

Harry R. 
Rating:
5.0

CJ and the other young man were Super!

Steven G. 
Rating:
5.0

Experience was VERY GOOD!!

JAN B. 
Rating:
1.0

Customer service was horrible. It took ten minutes for me to be acknowledged, not greeted just acknowledged. John came across a bit rude and didn't seem to be happy to be at work. This was probably one of my worst customer service experiences.

ALVARO LUIS O. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

HECTOR V. 
Rating:
5.0

It was easy to get in and out, quickly. The neighborhood seemed very dangerous.

TIMOTHY G. 
Rating:
5.0

My first choice in rental equipment

vito D. 
Rating:
5.0

Good service. Easy to get leave location.

MICHAEL L. 
Rating:
5.0

Our experience was great! Staff was knowledgeable, pleasant, kind & personable!

RAYMOND R. 
Rating:
5.0

The problem I had was returning the truck after hours your app did not except my location so I had to pay $20 to you guys I don't think that was fair I sat there for about 45 minutes trying to get the app to recognize my location and it didn't so you guys got an extra $22 from me so no that wasn't good service at all

DWIGHT W. 
Rating:
5.0

Customer did not leave a comment.

Germaine R.  |  Overall Experience 
Rating:
1.0

After I picked up the 17 ft truck (with a appliance dolly put into it) the entire back of the truck was filthy. Apparently, someone rented the truck and hauled some gravel or rocks or cement and the back was very dirty and dusty. I took pictures.

LANCE P. 
Rating:
5.0

Customer did not leave a comment.

CHINA B. 
Rating:
5.0

The best

SLAWOMIR L. 
Rating:
5.0

I was extremely pleased with the whole process! I would definitely recommend this little cation!!!

Elaine D. 
Rating:
5.0

Excellent Customer Service at this Location..

HOWARD H. 
Rating:
1.0

They falsified paperwork and over charged my credit card I had to go in person and tell them I was going to bring the cops

Jorge D. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

ANDREW B. 
Rating:
5.0

Great customer service. Friendly, helpful staff. Will definitely do business at this location again!

Thomas W. 
Rating:
1.0

I returned the motorcycle trailer I rented 3 hours early. I just received a invoice stating that I'm being charged a late return fee. The man from in the store came out, inspected it and when I asked if there was anything else he needed from me he told me I was good to go. I've called 4 times and no one answered any of my calls. I am disputing this charge with my credit card, and reporting this unethical business practice to the bbb.

MELISSA T. 
Rating:
3.0

Customer did not leave a comment.

FRANCISCA N. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
3.0

Customer did not leave a comment.

Yesenia B. 
Rating:
5.0

Customer did not leave a comment.

DARROLD M. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO G. 
Rating:
5.0

Customer did not leave a comment.

janice T. 
Rating:
3.0

Payed for a dolly and the dolly was not put in the truck. It was a very Inconvenience for me. I had to go try and find one to move with. I had got to my moving destination so this was difficult, Now I'm charged for extra mileage because of this.

Kathy M. 
Rating:
5.0

Customer did not leave a comment.

Christine R. 
Rating:
5.0

Very friendly staff very courteous great experience

ELOISE S. 
Rating:
1.0

I may have left something in the trailer and I cannot get a hold of anyone. It should not take an hour on hold to talk to someone at a small location. I saw how busy it is, I know someone can answer the phone. Now I have to drive 15 miles out of my way to talk to someone in person instead of just a two minute phone call. Ridiculous.

Miles K. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

Na

KARL W. 
Rating:
4.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Travis G. 
Rating:
2.0

I had a 24/7 truck rental that was boxed in and I had to wait an hour for the store to open so that I could leave the lot with my rental. Was on hold with customer service for 45 mins trying to arrange for a different truck that was accessible. Nobody picked up. So I sat in the lot stuck for the first hour of my reservation.

Matt D. 
Rating:
5.0

Customer did not leave a comment.

Kimberly K. 
Rating:
5.0

Just clean the driver seat better and smell not fresh when you get in to the truck

MOHAMMAD M. 
Rating:
3.0

Hinges and mechanical parts of the towing trailer were rusted and difficult to maneuver. Employee saw me coming back to return the towing trailer 7:20 and he told me that he was closing at 7:30 so I came back 10 minutes earlier to return it, by the time I walked to the office he had already left I don't think this location knows very much about good customer service.

MARTIN R. 
Rating:
1.0

Rented a tow trailer . It was malfunction and broken . Not stable to tow after leaving for one way bouncing around and fish tailing broke my windshield. And I had to drive 1200 miles speed limit 35 to 45 mph. All the way to TX. With emergency flashers on. Stressed out and upset through this ordeal and by the time I got to Arkansas they were by appointment only for help and they would not help me with the tire harnesses to secure the tires . And now I have a crack windshield. Very disappointing I couldn't even get road side service there were none

Donna S. 
Rating:
1.0

Customer service

TAMMY S. 
Rating:
3.0

I had a problem with the after hour check in I am a 71 year old man that not good with computer

THURMOND W. 
Rating:
4.0

Customer did not leave a comment.

JOSE L. 
Rating:
5.0

Customer did not leave a comment.

ROCHELLE R. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
4.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
4.0

Customer did not leave a comment.

CURTIS E. 
Rating:
1.0

Person working at the time was rude, when I called to make reservations the the person was very pleasant and speaking with her I would recommend the to U Haul you equipment was not up to part the truck was shaking very bad it seem as if it was pulling

KIMBERLY W. 
Rating:
5.0

Customer did not leave a comment.

JOSE B. 
Rating:
5.0

Customer did not leave a comment.

Jeanette C. 
Rating:
1.0

The manager came off really rude and disinterested when I asked questions. Additionally, he provided absolutely no help as I expressed my lack of knowledge. Next time, I will definitely use another location. I prefer some level of customer service.

ANGELA M. 
Rating:
3.0

Even though I had a reservation, my truck and extras were not ready when i got there. Truck door was frozen and truck was covered with snow. That would have been fine, but my brother had to clear all of the snow off of the vehicle and get the door open. We were told that Uhaul did not have a brush or snow scraper to clean off the truck, and never offered to clean the truck once I retrieved a snow scrapper from my own car. He just walked away. And the tech took so long bring the pads and dollys to the truck, we were there about 35 minutes just trying the get the truck ready to go (on our own). 35 minutes of my rental time, of which I was charged for 2 days?!!!?? I have used this location before, but never had an experience like this one!

CRYSTAL J. 
Rating:
3.0

Customer did not leave a comment.

FRANK B. 
Rating:
5.0

Customer did not leave a comment.

Lorrence T. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE S. 
Rating:
1.0

It snowed 10" two days ago. The trailer was filled with snow and I had to shovel it out when I got home. That's unacceptable.

DANIEL K. 
Rating:
5.0

The service was excellent!!!

Daisy T. 
Rating:
5.0

The staff made it very easy to pick up and return the rental truck. I was a little surprised that none of the staff had masks considering we are still in the middle of a pandemic. Of course, we did, so I guess its to each his own.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Armand J. 
Rating:
5.0

The truck was warmed and ready when we arrived. Overall, excellent service!

JUDY B. 
Rating:
3.0

try not to smell like weed when your customers arrive

FIORI M. 
Rating:
1.0

Upon arriving the truck share would not work. The employees did not greet us upon entering and was rude during the interaction of getting the truck. Worse experience at any uhaul. Extremely poor customer service!

Sharice B. 
Rating:
4.0

With online reservation the process of picking up and dropping off the vehicle was quick. The vehicle was ready to be picked up at the scheduled time.

James L. 
Rating:
2.0

Start by keeping the quote i was told over the phone iwas quoted one price for insurance over the phone and when I got to the store it was another price I don't agree with the price I had to pay when I brought the van back 120 dallors to me was to much and I brought back the van early this will affect how I use your business next if I don't receive some kind of refund

KENNETH D. 
Rating:
5.0

Customer did not leave a comment.

ODELL G. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Everything was fine. The young man at the counter was a pleasure to work with.

Angelic J. 
Rating:
5.0

the staff were friendly

Carmen T. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
5.0

Quick and easy process online.

Brad T. 
Rating:
5.0

Great customer service

LC D. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE W. 
Rating:
4.0

Customer did not leave a comment.

Howard P. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
3.0

the back of uhaul bed could of been a little cleaner

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

SANDRA P. 
Rating:
5.0

The in store customer service guy has a terrible and smàrt allic attitude...

JANET B. 
Rating:
5.0

Great people at this location, I'd go 25 miles out of my way to deal with this location.

MICHAEL L.  |  Overall Experience 
Rating:
1.0

The truck rented had a towing light. I didn't know that the light had to be turned off since I didn't have any car towed. So, front desk John rubich could of explained it and wouldn't have to wait so long on the phone with help assistance.

Gricelda M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS F. 
Rating:
4.0

The staff had a problem locating the key from my unit,but other than that everything was good

Chikara H.  |  First Impressions 
Rating:
4.0

use only 1 moving company. The ones that loaded my truck were professional & careful with my furniture AND wore masks. The people u set up to unloaded were horrible, would not keep masks on AND complained the whole time about how heavy some furniture was. They were horrible & rude. I would have preferred to have only 1 moving company involved, the people who loaded the truc who by the way were awesome to work with. Its just plain stupid to have 2 different sets of people help with my move esp with how horrible the ones that unloaded the truck were

KYLE R. 
Rating:
1.0

I have been a client of U-Haul for ten years. The experience I had in the last few months was so extremely frustrated that I will never, ever work with U-Haul again. I was constantly given wrong information, my account information was messed up, even after I had called customer service and updated it two times. I was told I can vacant my unit a week after my bill's next payment cycle and I will not be charged, but I was charged for the entire month. Chris, who apparently was a fake name and did not work at the location that we rented the unit provided me other wrong information and just made my move day misurable and exteremly stressful.

Mino M.  |  Overall Experience 
Rating:
5.0

Staff friendly and professional

John L.  |  First Impressions 
Rating:
5.0

The employees here at this location are very very nice and helpful. Made my storage experience very pleasant.

damarco g.  |  Overall Experience 
Rating:
5.0

I have used several facilities throughout US and have always experienced good service. This particular one on ROOSEVELT RD was the best one yet.

GABRIEL A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimario S.  |  First Impressions 
Rating:
5.0

The staff gave excellent customer assistance and support professionals CJ and Cedric both require recognition for the outstanding satisfactory of a consistent valid customer. Great team atmosphere was amazing

tomil h.  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful

Tasia L.  |  First Impressions 
Rating:
5.0

JOHN WAS A PRO IN ASSISTING ME IN MY EXPERIENCE AT U-HAUL A JOB WELL DONE FR.DAN AYERS

Dan A.  |  First Impressions 
Rating:
4.0

The staff was helpful and the process was easy and convenient. They would have been perfect all the way around, except the locking system was loose and didn't properly work. I fixed it myself, NRP

Eric B.  |  Overall Experience 
Rating:
5.0

In the nearly 20 yrs we've been at the Broadview IL facility, we have been pleased, thanks to Manager Jon Rubich who is professional, friendly, helpful, above and beyond ~ we'll miss him.

BARBARA F.  |  Overall Experience 
Rating:
4.0

Storage units were clean n the lightning was ok. Had a unit upstairs so hauling stuff up and down was a chore

Anderus B.  |  Overall Experience 
Rating:
5.0

Someone needs to answer the phones in the morning, that's my only complaint. Other than that great people and customer service.

Curtis h.  |  Reservation 
Rating:
4.0

Very happy and pleased with location and staff

Anderus B.  |  Reservation 
Rating:
1.0

I just have to say that it was a very bad experience with the staff at this location. They are very rude an unprofessional.

SHERRI R.  |  Overall Experience 
Rating:
5.0

The gentleman on site were extremely helpful!

cassandra w.  |  Reservation 
No reviews have been submitted for this location.

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