Customer Reviews for U-Haul Moving & Storage of Brockton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Brockton

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pamela d. | First Impressions |
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Professional and extremely helpful

MICHAEL C.
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Customer did not leave a comment.

Christa L.
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I have been to this occasion 4-5 times in the past month, and despite having plexiglass at the register and distancing decals on the floor, NO ONE ever seems to be wearing a mask. When I came two weeks ago, the attendant at least put his mask on when I came up to the register (two other employees standing nearby did not). This time, the attendant had a mask right at his checkout but still did not put it on, even when he had to come around the plexiglass to hand me materials. I had my mask on, but it seems likely that employees may get sick if they don't follow MA health laws. The employees were otherwise courteous and helpful, so I don't say this to get them in trouble - their good service is why I keep returning to this location! But I assume there must be a culture of lax mask-wearing at this location, since it seems to be true of almost all employees each time I have visited.

Charlene M.
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Every employees at this Brockton location goes above and beyond accommodating customers. The ease of renting a vehicle and returning it was so pleasant and you are made to feel like you are a celebrity. Thankyou, I wouldn't go anywhere else

JESELA M.
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Customer did not leave a comment.

JEAN L.
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Good job guys

JUANITA J.
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Customer did not leave a comment.

RONI P.
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Customer did not leave a comment.

DEBORAH D.
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I didn't receive my 10.00 credit for the gas I put in. Received rental on empty. Gave me a link that didn't work so I could claim the credit.

MICHELLE T.
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Call your customers back!

JOSE J.
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Customer did not leave a comment.

Anthony S.
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Customer did not leave a comment.

Shelbi G.
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Customer did not leave a comment.

Kevin B.
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The service in this location was emaculat. From the front rental to the mechanic bay . Great all around professionalism.

TERRY R.
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Customer did not leave a comment.

TYLENE H.
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Brandon was extremely helpful and very nice. After a very long trip, he was able to check is in quickly and answer all of our questions.

FELIX C.
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Great customer service at the location in Brockton, MA on Main St. Friendly and professional.

WILLIAM L.
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Customer did not leave a comment.

KURT N.
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Both the Stoughton and Brockton locations had excellent staff which made the experience 100 times better. Your products are top notch and your staff guarantees I will never look anywhere else for my storage solutions. Thanks!

Gabriel L.
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He was a gentleman and efficient in his work

Jean M.
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Customer did not leave a comment.

JERMAINE J.
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rented a van the inside smelled like a wet dog (animal hair all over the floor)- gas tank had less than a quarter tank.

JULIANNE T.
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There was something wrong with the wheel

SHEILA T.
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Customer did not leave a comment.

Edras R.
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employees Start wearing mask. none use them. brockton mass location

Jean M.
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Customer did not leave a comment.

Joseph R.
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Customer did not leave a comment.

PAUL T.
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Customer did not leave a comment.

JELUCE M.
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Good services a+

Michael P.
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Customer did not leave a comment.

CAROL R.
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Make sure the van is clean off when it snows

Dale S.
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Customer did not leave a comment.

Chiler L. | Overall Experience |
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Great Job Guys,

Cedric H.
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Keep on Striving with the the Excellent Customer Service that U-Haul provides ! Keep Safe and Healthy ! Happy Holidays

ROBERT M.
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I was charged for fuel after filling the vehicle. No one would respond and no one would call me back. Very frustrated and dissatisfied.

Joseph L.
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The manager was very helpful but the equipment I was assigned to was missing lug nuts on both wheels. I did my own inspection to discover the issue AFTER my trailer was attached to my vehicle. Again, the manager was able to rectify the situation but I hate to think what would have happened if I hadn't inspected the trailer myself.

Gary L. | Overall Experience |
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Price $$$$ hike⬆️ during a pandemic is my only complaint had a 10x10 inside went from 135 to almost 150 a month 😲 Got a 10x10 outside access for 105 a month 🤗 From another storage facility 🤙

Richard W.
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I never made it to the drop off location. The wheel less trailer had to be towed.

William C.
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Customer did not leave a comment.

BRENDAN L.
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Put gas in the truck

KEVEN F.
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There was a cup of blue cheese in the cup holder of the truck prior to my use. Cigarette ashes in the ashtray. The service at the desk was outstanding but the cleanliness of the truck was garbage. During a pandemic you would think that this would be something of priority.

SHAWN H.
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The Equipment was not cleansed at all. I had to get lysol wipes to clean the seats dashboard and around the steering colum. This vehicle was not Covid-19 ready! once you drove over 25 mph the truck shakes not a good experience. I asked to speak to a manager we will see.

barbra m. | Overall Experience |
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Thank you for everything, I really do appreciate everything you have done for me!

Desiree T. | Overall Experience |
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For one there was an excessive amount of mice droppings all over my stuff..My stuff was ruined because of it purses got chewed up,a mouse died on top of a dresser of mine leaving it stained.They should of told me about the infestation so I could have better protected my belongings..Apparently the ONE black box wasn’t enough....I wouldn’t recommend this place to anyone

SANDRA H.
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Customer did not leave a comment.

Robert B.
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Counter clerk was not wearing a mask

Anthony S.
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I was in and out in now time the person was helpful and friendly.

DANIELLE P.
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Customer did not leave a comment.

ROSCOE G.
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Kyle was a great help. Enjoyed his knowledge.

Lesly B.
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More staff

MICHAEL R.
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Customer did not leave a comment.

JOSEPH S.
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Customer did not leave a comment.

HILDA R.
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Customer did not leave a comment.

Richard C.
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Customer did not leave a comment.

Melissa C.
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Employee working was friendly and helpful, but location was understaffed and he was overwhelmed. Truck was not clear of snow which took considerable amount of time to remove. Snow on top of box truck was unable to be removed, so I was unable to take highways for fear of falling ice. This extended my mileage and increased my overall cost to use

THURSTON A.
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Customer did not leave a comment.

Jeffrey S.
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Customer did not leave a comment.

Steven B.
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Great customer service!

JOHN Z.
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Customer did not leave a comment.

DONALD F.
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Both locations involved in move were courteous and helpful

STEVEN B.
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Everything was great.

ETIENNE C.
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I was so satisfied, the service was great, the car was so clean and the customer service was very helpful and friendly, right now, my only suggestion for you is to keep in doing the good service you are offering, and always hire friendly people to attract more customers. Thanks

ANGEL C.
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Customer did not leave a comment.

Danny A.
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Horrible horrible horrible..... HORRIBLE !!!!! on line booking experience ..... leading me to decide to use Home Depot for my next rental. You should shut that on line reservations web site down ASAP if you want to keep costumers !!!!!

John F.
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Tried using app for everything. Not user friendly. Go to Hertz. They have the online process rental down to a tee. Luckily for me it wasn't busy so didn't have to wait in line to meet with a representative

Susan A.
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Associates were friendly & answered all questions Thank you!

David M. | Overall Experience |
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I love this storage.the staff was friendly,very clean,I was surprised to see the bathroom so clean in a storage place. I will definitely go back and recommend it

William F.
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Excellent friendly service and overall great experience!

Erica W.
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Customer did not leave a comment.

marlene B.
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Very friendly, professional, would recommend. I was new to renting a Uhaul and they were very patient with answering all of my questions. Great customer service.

RONALD W.
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Be up front with the price of the mileage they never told me how much it was up front and they don't even credit you when you put bring back more than what was in it for gas

CHRISTOPHER L.
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Got the job done for a fair price.

Luis L.
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Customer did not leave a comment.

JONATHON P.
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I made my reservation with a female named Lauren on the telephone for 8 a.m. Saturday morning for a 12 foot open trailer . When I received my confirmation email it said my pickup time was for 6:30 Saturday night. I called back and corrected it with her. The following morning I was scheduled to pick up my trailer at 8 a.m. the store called me and said that there was a miscommunication and they would not have my trailer available for me. I needed it for 8 a.m. he told me it would not happen. After going back and forth with him he was extremely rude and said that I could have a 12 foot enclosed trailer for the day I said all right and he hung up on me

Luis L.
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Customer did not leave a comment.

Raymond S.
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Staff was not wearing masks on face - only on chin.

JAMES M.
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phone waiting to get to brockton was terible

Kelly C.
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Customer did not leave a comment.

RAYMOND T.
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The employees were very friendly and knowledgeable about the car trailer I rented.

JUSTIN AUGUST W.
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Customer did not leave a comment.

SONNY J.
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All the employees including the supervisor/manage seem loss. They were joking and playing around while customers are waiting to handle their businesses even while in front of them. Items/questions that could have been taking care of in a couple minutes, took 15 minutes to half an hour. Also, there is a lack of training on products and installation.

Oscar B.
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Bad customer service.

Michael D.
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Customer did not leave a comment.

Paul D.
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Was great.

walter Y.
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Customer did not leave a comment.

Jacques D.
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Customer service very rude when you asking question ,no supervisor to talk too

Christopher R.
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Customer did not leave a comment.

FRANK B.
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Nothing.

ANJANETTE C.
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Customer did not leave a comment.

Neal B.
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Customer did not leave a comment.

DAREN G.
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Customer did not leave a comment.

Cheryl W.
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Customer did not leave a comment.

ABRONI Q.
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Customer did not leave a comment.

Tina S.
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The engine was hard to kick into gear. It was making a noise as it was trying to cut off but overall it got the job done

Gerald A.
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Customer did not leave a comment.

JONATHAN M.
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Customer did not leave a comment.

SANDRA S.
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Customer did not leave a comment.

ANGELA H.
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Customer did not leave a comment.

ROGER M.
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Customer did not leave a comment.

Jose G.
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Customer did not leave a comment.

Wiona D.
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Great staff! Quick and easy process! Awesome location! Will definitely come back again!

clifford M.
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They gave me a truck that right side mirror broken and when driving truck it was had to keep in road cause it would pull toward the left. It was a deaf trap cause I almost crashed a few time. Couldn't see anything out of right side mirror backing up or going forward . Then I was told if I drop truck off before they close the same day I he would pro rate some of the money. That didn't happen. Then when I called to report the shit truck I received and the pro rate , I was hung up on by the second person I talked to. The first person I talked to on the phone was very professional but that second person who didn't want to give his name when I asked for it hung up in my face.

Delia M. | Overall Experience |
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Customer did not leave a comment.

anthony C.
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Customer did not leave a comment.

Francis B.
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Nothing everything was great!

BARBARA G.
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The rep was very informative

Carlos R.
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Customer did not leave a comment.

Gary L. | First Impressions |
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Staff very helpful and friendly try there best

RALIK J. | Overall Experience |
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Dirty, smelly, rat infested building. Unsecure. Overpriced. My property is missing with no accountability. Bad overall experience and I'm taking my business elsewhere.

Jerry E D. | Overall Experience |
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For using this Facility for almost two years, I never regret making that choice. 5 Stars all the way for the Staffers, cleaning and safety.

elizabeth p. | Overall Experience |
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Customer did not leave a comment.

Jennifer P. | Overall Experience |
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Too expensive

Jennifer P. | First Impressions |
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Customer did not leave a comment.

EMMANUEL P. | First Impressions |
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Customer did not leave a comment.

PIERRE L. | Overall Experience |
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U-Haul is a great company, but the people there is very unprofessional. Vagabond off-the street.

SALLY D. | First Impressions |
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I want to let you know that Alex, Zachary n Gene make a great team. There is another young man there not sure of his name he’s also a pleasure. Very knowledgeable helpful and very friendly making the experience quick n professional. Thanks again UHAUL.

jim c. | Overall Experience |
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Some minor issues with mouse droppings, however my things were safe and secure.

Joshua M. | First Impressions |
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The staff what complete gentleman answered all my questions kind courteous and very promptly thank you for your service

john b. | First Impressions |
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It was stressful to coordinate all of the events in the move from another location, as I had to do so alone. All involved worked out for the better, and I am appreciative to Kyle to help organize.

KIM M. | Overall Experience |
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The services met my expectations.

JENNIFER A. | Overall Experience |
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This place is soooooooooo unprofessional! They charged me insurance after I specifically said NO. I called and ask to speak to the manger and he would not talk to me. He refused they are all rude!!

FRANCKEL L. | Overall Experience |
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They are just there to help you going through your day . It’s an easy please nothing complicate good job guys I will come back in the future and I will send friends soon

Denise A. | Overall Experience |
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VERY CONVENIENT. EASY TO ACCESS

Vincent C. | First Impressions |
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Alex was excellent! A hard worker very helpful and conscientious!

Sharon J. | Overall Experience |
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I had to in short file a police report, I was called racial slurs, threatened, police called, refused to give me access to the unit stating he had no key for the unit, he didn't know where the keys w

Marissa P. | First Impressions |
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Staff seemed unaware of which units were available, but overall were very kind and helpful.

joseph f. | Overall Experience |
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Great storage experience.

Denise A. | First Impressions |
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staff was helpful and very courteous

Cynthia W. | First Impressions |
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I was well pleased with their knowledge, advice and patience.

leroy w. | Overall Experience |
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I cancelled my unit because the facility had an issue with pipes bursting and water damage and I have never been compensated for my furniture that was ruined. I plan to contact corporate.

MARIA R. | Reservation |
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I’m very happy with the service I’ve received from the employees at both locations I’ve always been a customer and always will be your customer and refer Uhaul to my friends and family

PATRICIA B. | Overall Experience |
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I been a customer since 1996 and went into the facility to go through my items in 2018 I had mouse and rat droppings around my belongings my daughter was injured due to break in attempts to my unit

sandra w. | Overall Experience |
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Your staff was very professional curtious and polite. The facility was cleaned and very well maintained. I will use your facility in the future. Thank you , Sandra Wigfall

Charles M. | Overall Experience |
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Great staff, helpful & proffesional!

No reviews have been submitted for this location.

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