Customer Reviews for U-Haul Moving & Storage of Brockton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Brockton

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Mary W. on

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Check in staff was friendly and helpful as was check out

Justin R. on

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I just use it for one hour and you charge me for 6h

FRANK E. on

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Great service from Kevin and staff

Eddy S. on

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Customer service excellent ????????????

Deborah D. on

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great experience Thank you

CHIZOBA O. on

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Customer did not leave a comment.

coralitta m on

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As a customer I got the best Service the Employees was very knowledgeable and caring and helpful I would most recommend this storage facility the friends and family .

Claire R. on

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When I made the reservation, I was told that I would receive a call with the pickup location. No call. I called in 3 times, then was finally given an address in Abington, MA. I called back the next day with a question, and was given a Brockton location. I called the day prior, again, just to make sure. I never did get a call or email telling me; I had to call your 800#. This pick up location was assigned to me. I was in Hingham, MA and the pickup location was in Brockton, MA. I passed 9 other Uhaul locations on the way. I could have saved a lot of time, and miles had a closer one been offered to me. Frustrating.

BRIAN U. on

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Judith B. on

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Your staff were lazy and unhelpful. They rather talk to one another then help the customer in front of them.

Greg P. on

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Charging .99/mile is plain and simple gouging. Drop it to a more reasonable rate.

Greg P. on

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Charging .99/mile is plain and simple gouging. Drop it to a more reasonable rate.

Anne C. on

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I made an appointment online. I called the number when I was running 5 minutes late and was told that was "no problem". When I got to the location I was told their installer was gone and that the call center is unaware of their installer's hours and that they were "lazy" (their words) and had forwarded my ~2:45pm call to the call center. When I came back the next day I requested a discount on a hitch cover . Not only did the clerk not offer a discount until I asked several time but the item marked at $15.95 was ringing up at $18.01. When I said sales tax is 6 % not $2.00 she made no effort to explain or investigate. Also, the tech who installed my hitch could not explain the 2 different weight limits listed on my paperwork re my hitch.

Tynisha W. on

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omayra r. on

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You guys were great..

Caleigh S. on

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This Uhaul was by far the most pleasant location I've ever dealt with. Every time I called I had such a polite person on the other end. They were great to work with!

Michael G. on

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LEONARD K. on

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omayra r on

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The manager was super nice and very helpful.

SHARILYNN M. on

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Long time customer of this location, but had to get a truck instead of a van, because all of a sudden they wouldn't accept my debit Visa that I've been using for years (and just used it last week to rent). Couldn't adjust the seat.

peter s. on

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Carl R. on

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Richard A. on

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Great service and everyone that works there is nice to the customers

WILLIAM H. on

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The service was great and the employees were very pleasant

ALLEN F. on

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Awesome place service is very professional

GREGORY P. on

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JONATHAN P. on

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Kevin was great helping me out with my reservation

Gregory M. on

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LORI G. on

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Greg g. on

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cathrin b. on

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Claudette C. on

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Dionne M. on

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They accidentally gave me the wrong truck.

Lynn M. on

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Wheels should be free to use.

James M. on

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Muhammad S. on

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SHIRA ELISSE N. on

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Thank you guys for all of your help.

raul o. on

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Heather J. on

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luis b. on

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este muchacho de brockton fue muy formal y vio lo que los de malden por negligencia no quisieron ver, me reclamo las cobijas y le dije en malden no me las dieron y me dijo que pena sra y ud si pago por ellas. mas rabia me dio.

Adam C. on

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Online booking should be more clear when renting moving pads that they come in packs of six and you aren't required to get a dozen.

STELLA R. on

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DENISE F. on

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Richard T. on

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Ehinon A. on

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Perfect pickup.

Paul B. on

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SERGE V. on

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Kevin and Matt were very nice and smart. Thank you for easy process

Marianne M. on

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Very professional staff. The General Manager, Kevin, was very knowledgeable, answered all my questions and explained everything in detail.

Marty's C. on

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Lawrence Y. on

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Jose S. on

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Carolyn C. on

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Be honest and hire people that actually know what they're doing.

Ervin S. on

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Mike D. on

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Mike D. on

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TONNIETTA D. on

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Joy S. on

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It was quick, the uhaul employees were professional, knowledgeable and friendly. My truck was ready when I got there. If the customer supply order could automatically pop up upon customer arrival that would be great, i almost forgot to get them. Overall the experience was excellent.

Syreeta G. on

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Stephani G. on

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Have more help at the counter and/or outside. The gas in my truck didn't match my contract and I spent 15 minutes of my usage time waiting for someone just to come outside to notate the correct gas level.

Keith Y. on

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It was clean, guick, and easy. I was in and out in about 30 minutes.

Christina H. on

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The passenger side mirror was loose and would not stay in place. Other than that, great experience! Wonderful people at check-in.

Jean A. on

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N/A

Stephani G. on

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mark f. on

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I don't know who the dude was that helped me but he was a cool guy that was helpful and explained everything clearly.

Anil k. on

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Terrible experience. Truck broke down twice, called road side assistance, was on hold for 2.5 hours and was told I should ask my neighbors for assistance. No assistance was provided by Uhaul. Had to call AAA. Wasted 7 hours and AAA cost.

Patricia A. on

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Very nice employees

Besnik J. on

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NIVEA G. on

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KOSAL B. on

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This location was closed at the time of my return.

MICHELLE B. on

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Customer service was excellent and fast also very friendly Would highly recommend them to my family and friends Thanks A Bunch Michelle Bell

Benvinda A. on

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Arthur P. on

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The place was understaffed. It was busy. They told me when I dropped off my trailer I was all set they would fix the price. They didn't and I was charged double. Called customer service and was told to wait 4 days to try and have this resolved. Very disappointed

Keith H. on

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Barbara G. on

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Another register. They need to give out more info

Helen E. on

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LEONARD D. on

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What is it with contacting you (corporate) if we have a mechanical problem with the truck on the road? I have a website I can use to contact you. Really? How about a phone number? I have a dumb phone not a smart phone and have no access to the net on the road! People on site were easy to work with and professional. No problems with them.

Lynne J. on

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Had a great experience with U-Haul Van. Right blinker was out, but was still able to use it on intermittant. The customer service rep was cheerful, and professional. Overall an excellent experience.

Derek A. on

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Linda R. on

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richard y. on

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really don't know

ANTHONY B. on

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Mallory S. on

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Kerri P. on

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Understaffed and extremely slow, the one fast employee was working over his normal shift to assist. Multiple equipment issues, trailer hitch was on the ground (I had to physically lift the trailer and attach to my ball hitch), axle were squealing and grinding, as well as the marker lights had fallen inside trailer (had to pull out via electrical cord and reattach to make visible.

James M. on

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My experience was perfect!

ALTES D. on

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Customer did not leave a comment.

CHRISTOPHER L. on

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The service was fast, friendly. The gentleman took time to make sure I was well taken care of. Great service! my truck broke down before it left the parking lot. Exchanged out. During the move the other Truck had liltle to no oil or steering fluid either. Stalled out a couple of times. After putting fluids in. I was on my way. Much faster than Roadside service.

Julina s. on

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I've been a customer for 5 years with that company Uhaul. I can't complaint at all. I'm always satisfied with them and they have great customer services. I'm very satisfied. Keep up the good work!

laurie g. on

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Checking in and coming back staff was really nice and friendly.But more gas should be in trucks when you pick them up!!

Elizabeth M. on

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Vehicle was dropped off and checked in no issue I then received an email with receipt for charges not matching my vehicle which is when we discovered that the documentation was changed after I left the pick up location resulting in me being charged for gas when I shouldn't have as well as extra miles. When I initially called I was told the manger who checked in the truck was no there after asking multiple times for the managers name and the personnel refusing to give it to me I was hit with the "oo he just walked in" line at that point the manager finally discovered the error and I was reimbursed.all could have been avoided if everyone did their jobs from the get go.

rosa D. on

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Timothy P. on

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The 6x12 enclosed trailer should have a tongue jack so that it is easier to hook up and remove. This trailer is too heavy to not have a jack.

Ruby G. on

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laurn t. on

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Mo was very thorough and helpful.

Liznery h. on

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Michaela M. on

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jonelle w. on

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This was overall a good experience. Tje only issue that i experienced was not being told that if i paid in cash id need to put a deposit down and have to leave a registration. This would have been helpful to know prior to the date of service.

HUGH G. on

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Treat them good just like I was

Emmanuel O. on

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n/a

anthony p. on

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Cancel the SNOW!

Louise H. on

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The employee Michael Hughes, at this location did an excellent job at helping us find a truck last minute when our reservation got mysteriously cancelled before our arrival. Thank you very much!

mark l. on

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Made a reservation a week in advance when I picked the truck up staff were great when I dropped the truck off fast in and out

Cynthia I. on

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n/a

joselyn c. on

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I had to unhook the trailer myself. That's crazy! Never again. you shouldn't have lazy people working for you. Look at the cameras they don't lie.

PERPETUA S. on

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Robert B. on

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Made a reservation at one location. No call to confirm. When I went there trailer was at another location

KAREN M. on

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mike h. on

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I contacted you online rental service and they sent me to the other side of the city from where I am three cities over and want to blinking in a place that was just the dregs of humanity only redeeming factor was the people working there were probably the best people I've ever came into contact with

Beth S. on

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James P. on

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Dana b. on

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very friendly and quick service.

Bory S. on

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The truck was not clean inside.

melany p. on

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My overall experience was terrible . First I requested a Uhaul truck for feb 15 2017 and I requested to drop off the truck at another location . Then changed my mind and said I would bring the truck back instead of dropping it off at another location. I then requested a new reservation because I was dropping the truck off. The representative added my debit card information to the wrong reservation . After I requested my first reservation to be cancelled . When she cancelled my first reservation I was charged $112.00 which she told me my card will not be charged at all they just needed a card on file. So now I'm agitated because I'm being charged to cancel a reservation and have to wait about 3-5 business days for the money to be credited back into my account. So at this point I added my debit card information to the correct reservation that I had asked for . She then tells me $47.68 will be put on hold and it won't be pulled from my account. After I give her my card information and and processes the card she then tells me okay $70.89 has been put on hold . Hold on wait a minute didn't you just say it was $47.68 that's gonna be put on hold. So now I'm furious because how are you telling me one price and the card is processed and it's a lot more than what you just said . She didn't have any valid reason as to why this happened . She kept blaming it on the system. Like no you guys should know your system VERY WELL and how it works . There's no excuses as to why my card was CHARGED twice for no apparent reason . Mind you I told them I will be paying CASH when I return the truck . So why is any money being pulled out . Why was I charged both times . Now I have to wait for 3-5 business to get my money back and I don't think that's right . It's upsetting and completely aggravated me . I don't think I will ever use Uhaul again . & it sucks because this was my first time ever using this company and this has been the worst experience.

Pierre B. on

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Excellent team

Tresa G. on

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Ilene R. on

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LAMARTINE L. on

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They gave me a one way tow dolly without telling me there's a price difference. be more transparent

Tom C. on

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KYLE w. on

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ANTHONY A. on

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tom c. on

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Friendly, efficient staff - thanks!

Lourdes R. on

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russell m. on

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Everyone was very helpful and courteous, very important.

Linda S. on

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Colin W. on

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Charlie T. on

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JORGE G. on

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Amery C on

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Storage units deceptively small, given innaccurate information, overcharged! Additional access purchased but unable to access which caused an additional day rental for LOADED truck!

THOMAS W. on

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LYNN B. on

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barbara r. on

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kenneth m. on

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Mary M. on

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As I indicated in my previous comment, this gentleman was very pleasant, helpful, and a joy to meet at the end of a very long day. I would definitely recommend you this location

Katelyn A. on

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I was not going to be able to make it to UHaul by 7pm. I didn't return home until maybe 7 the night before after dealing with the issues previously explained. I called a lady at the Brockton uHaul and explained the situation. I told her I could make it there at 7:05pm. She said to drop it off in the over night drop box. I asked if I would be charged for a late fee, she said NO, as long as it is overnight. When I arrived the employees just locked the door so I dropped it in the drop box. ONE MONTH later I receive a pending withdrawal from my checking account in the amount of $77.78, which now is only $47.78 after the transaction was completed and the $30 "late fee" was lifted. I immediately called West Roxbury uHaul and they said it was an extra day fee, and a mileage fee. They said to call the Brockton location to see what's going on. If I dropped it off overnight there shouldn't be a fee. I called the Brockton location and they said they couldn't help me. That they'd have a manager call me. That was last week and I have yet to receive a call. The next day I called the main UHaul number, they said someone would reach out to me within 3 business days. I have yet to receive a phone call. I am upset that I was charged an extra day fee when I did NOT have the UHaul for an extra day. It's one thing to have an unpleasant experience overall, but to be charged a fee for an extra day when I did not have it an extra day is ridiculous. I'm not sure how many miles it says I went over. If anything it should have only been a mile or 2 with my calculations and including the 10 mile "reimbursement" that was hand written on the agreement. I need a refund for extra day fee. This is ridiculous. I use Uhaul every time I move, and I am NOT happy with the service I received this time. This moving experience was the worst by far and now I have to deal with extra false charges.

Friday E. on

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Christopher P. on

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Make sure the correct rental is available. Originally reserved a 17' but was told it wasn't available. Have better employees who know what to do. Ensure that the rental is dry on the inside.

Steve W. on

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The process for check out was excellent...but I feel the truck should be inspected by renter and employee at the same time also some items were left in the back of the truck prior to pickup. Thanks

karen h. on

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CELIO A. on

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Wilmarys N. on

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Felisberto L. on

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LATEEF O. on

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Debra w. on

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MICHAEL C. on

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Outstanding service. Quick rental, quick return, truck was great.

SCOTT S. on

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I was never refunded My $364 deposit

Ryan F. on

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Kevin B. on

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I rented a pickup truck and a trailer. Your website has no option to allow me to choose your pickup truck towing the trailer. It somehow defaulted to a mobile home and your staff wasn't able to change it so they started over again, which delayed things about 20 minutes. We checked the trailer lights ourselves as we were leaving and discovered that the right brake light/turn signal light was not working. That took another 20 minutes to resolve by switching to another pickup truck. While switching to the new pickup truck, the person discovered that the locking clip on the hitch pin was loose and could have easily fallen out while driving, which may have resulted in the pin falling out, which would have been disastrous during our 150 mile trip, which were mostly highway miles.

Brockton S. on

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EXCELLENT Service

Brian P. on

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nancy s. on

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staff very accommodating and helpful.

Ruby G. on

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staff were friendly and moved me through the process fast. The truck was clean. The location was great. I would recommend this location

ROSEMARY A. on

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Christopher M. on

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2nd truck rented in less than a week for a whole house move - wayyyyy cheaper then movers. This location is great - the service, the selection of trucks and moving supplies, and the ease of rental. Would highly recommend.

Micro W. on

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The Cargo van that We rented 4-5 time this year had a keyless remote with the key. this time they removed the remote from the keys. with this type of vehicle the key has to be in the ignition and turned on to use the manual unlock button. Microwire will think about changing rental companies because this is a real inconvenience for the workers.

Christopher M. on

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Great experience. Desk agent was courteous, professional, and proficient. When I needed to keep the truck for longer than expected, a short phone call to the location was all that was necessary - explained the situation and was told no problem. Would highly recommend.

KIMBERLY W. on

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Customer service was awful. Staff gave one word answers to questions. Mileage was incorrect. Worst dealings with uhaul thus far

NADIA F. on

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Very nice employee

danny s. on

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Cerci H. on

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Very pleasant experience

Stephen O. on

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It's perfect!!

Christopher B. on

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Customer service was not knowledgeable about car size and weight restrictions. Not helpful regarding electronic tolling, and my responsibility for the charges. I was overcharged for the damage waiver, as I only wanted the basics for accidental damage. I did not get the 17' truck I had reserved online, and was overcharged for the 15'. I would never rent from this location, or even Uhaul, again.

Nilo A. on

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The speediness of service. Understaffed location. Express checkout had no impact on pick up. Express checkout implies quick confirmation and pick up, not processing credit card transaction all over again.

Lovedy P. on

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pamelia b. on

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THINH P. on

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Francis C. on

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I drove to the designated drop off stop. Waited five minutes, no one showed up. Went in and waited to talk to a rep. After waiting ten minutes for other customers The rep pointed me to a young man who came out to the truck, asked me to turn on the lights, said I was all set. Four days later I got billed for three extra days, called in a complaint, was told I would hear from someone in 72 hours, still waiting

SHARON K. on

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Patricia M. on

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Friendly helpful staff-very clean well stocked store

David C. on

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Radio in the truck was not working.

Bernidette R. on

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The customer service was excellent No complaints

virginia m. on

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Costumer should be more informative and also ask if we need some type of equipment we my need the truck we rented didn't have any.

Kelly M. on

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Clean the steering wheel

Denilse G. on

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Mark P. on

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The fact that my order was inexplicably cancelled when I went to pick up my truck is why I am writing this review. I was not to pick my truck up at this location(Brockton, MA); I had a reservation to pick my truck up at 6pm in Fall River, MA on Friday 10/28. I had confirmed my reservation on the phone with someone twice during the week leading up to my rental. My experience with the call center is what led to my order being cancelled without my knowledge. In fact, I received a confirmation text/email the day before and the day of the rental which confirmed my resvervation for Friday 10/28. When I arrived at the location on Pleasant Street in Fall River, MA they informed me that my order was cancelled. The workers at that location really worked hard to get me the best alternative for a rental at that time, but the best I could do was pick up the equipment that I originally reserved for the 28th on the 29th in a location 30 miles from where I was. It was someone over the phone from the call center who helped me make my reservation. She didn't seem all that helpful in determining how my reservation was cancelled. She had told me that the note I had indicated that I never showed up or called to pick up the truck and thought that I was a day late for my reservation on 10/28. I had to inform her at that point that it was Friday 10/28 right at that moment while I was on the phone with her. I ended up making alternate plans to stay in the location I was at on Friday 10/28(70 miles from my home), which changed all of the moving plans for the weekend, causing everyone involved to lose a significant amount of packing/loading time that weekend. Instead of having the UHaul truck in the loading location on Friday night 10/28, it didn't arrive there until about 12pm on Saturday 10/29. I'm not sure why I even bothered to make a reservation in the first place and to check not once, but twice that week to confirm. So many arrangements were being made around the UHaul reservation. Much of my loading help was supposed to be on Saturday morning in Woburn, MA; but I was not in the area at that time because I was too busy picking up a truck, driving back to Fall River, loading the truck with what I had down there(with less help, as I had people lined up to help me on Friday night), and then driving to Woburn. The loading at that location then fell on me the rest of that day. I just don't understand why I wasn't even called or contacted in some way when my reservation was cancelled. The issue could have potentially been fixed at that point; my moving experience did not have to be that horrible due to this one major detail that was confirmed to be all set by your employees.

Paul C. on

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See above

Piro C. on

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Steven W. on

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Miles/gas on vehicle were off by 500+ miles and 1/4 of gas. Truck was not cleaned and smelled of marijuana.

Richard L. on

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Let me be honest, your employees do a great, professional job but they look positively miserable. I've rented a uhaul about 8 times in my life, and every time I am struck by how everyone looks like they're on the brink of ending their own lives.

tyesha b. on

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Michael M. on

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There was an issue with the equipment I had reserved but the staff were quick to offer a suitable option. I am grateful for their quick thinking. Thanks you

SHARON K. on

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Jeremy H. on

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bruce m. on

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Having that slide out ramp Saved the day!

Ellen F. on

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john m. on

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Richard S. on

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James F. on

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U-Haul made the process very smooth. Checking in and checking out was very easy and quick. I had a very positive experience and wouldn't hesitate to use U-Haul again.

Roscoe M. on

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Great customer service. Friendly and helpful. I will be a returning coustomer, if needed. Thank you for good customer service.

Michelle T on

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Uhaul representives and store staff, both phone reps and store locations reps were friendly and helpful salt lake city Brockton, MA

marianne w. on

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Danielle H. on

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ELLEN C. on

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shawn c. on

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SHARON K. on

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Jody C. on

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Ronald B. on

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You guys are the "BEST" Thank you for the great service. Ronald Bethoney

Ruthy B. on

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more people helping long line only one person at cash register on satuday morning at 9am thank you

TANYA B. on

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Maria G. on

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JENNA S. on

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Need more floor mats for rainy days, other than that everything was great. The truck was awesome and looked brand new inside and out. I will recommend.

Eben C. on

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I cannot begin to list the number of snafu's and incorrect details about this reservation, including location pickup, time of pickup, contact details, incorrect billing, over changes, etc.

JENNIFER R. on

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marie f. on

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heather p. on

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The truck was a leaking mess and a lot of my things are wet... Customer service could use some work...

ROBERT N. on

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Lynne S. on

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john y. on

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To be honest, it was an after hours drop off.

Gayle S. on

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Shawna T. on

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Great & fast customer service.

LICINIO P. on

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ann a. on

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Rhonda Y. on

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The first truck I was given had a broken backndoor. Then was given a new one which messed up the system. Then was not given proper location so I Jd to hunt for the truck. When the truck was checked out, the mileage and fuel were not correct in the system. The rep initialed the receipt but when I returned the truck, I was charged incorrectly. Spent half hour on the phone trying to correct it. This resulted in an overcharge of $1,275!!!!!!

Tom C. on

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My only complaint is on every vehicle I've ever rented from Uhaul the wind shield is always dirty.

Ronald y. on

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Sadie N. on

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Dennis S. on

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please insure the fuel level in the tanks matches what is claimed at the desk when the customer checks in. I was told and charged for a full tank when in fact the tank was at 7/8 level. The service rep corrected the situation but I still found it embarrassing to have had to point it out to him.

Christopher W. on

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malcom c. on

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Robert P. on

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Person working the desk was rude and not helpful. She insisted that my reservation was bad even though the equipment was clearly on the lot. After arguing she realized she made a mistake but didn't apologize. Plenty other places to do business where the customer isn't treated like a problem!

carlenge j. on

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Pamela M. on

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Dorothy H. on

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Alana F. on

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In multiple UHaul locations the employees behind the counter don't seem to know what additional items were renting along with the truck, and I found that confusing. in this location though, someone had already prepared the back of the truck with our dolly's and furniture pads.

liz b. on

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Cab (front of van) dirty. Recipts in drivers door. Magnets in passengers door. Ketchup packets an feminine hygeine procduct under seat. Not noticed until ketchup was stepped on an made a mess in van & on shoe..Back of van was clean except for 1 reciept. Less gas in tank than printed on document.

Kristin E. on

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Yury Y. on

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MARISSA P on

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The manager is amazing, his staffers could use some customer service training, but I can see he is trying to get them on the right track. Overall excellent service

MARISSA P. on

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Lucy J. on

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The location was fine but I reserved a truck weeks in advance so that I could pick it up at the UHaul center around the corner from me, so I could walk to it and get the truck early in the day to start loading. Because the Brockton center is miles away, I had to wait til I had a ride that night. Wasn't happy about that!

Vivian W. on

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Serge V. on

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Julian F. on

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I highly recommend doing business with the Brockton's Main Street U-Haul location. From beginning to end, everybody was efficient, professional and polite, the truck was in excellent condition and the charges were reasonable. Thank you!

Shawn H. on

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Deborah F. on

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Lauren C. on

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Meredith W. on

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Vanessa S. on

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my reservation was changed twice - once without telling me the time was being cut off by 8 hours, second time by location having to change. then I get to the location 30 miles farther and the truck wasn't there and I ended up with a van. had to make multiple trips and never got any refund for the mess ups on their part, OR for the extra mileage to the farther location OR for the fact that I had to make two trips cause my 10 foot truck was not there when I got there so I got switched to a cargo van

Domingo S. on

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Very helpful and everything was run very smoothly. Would recommend to everyone I know.

Jennifer R. on

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I was given the wrong truck to begin with. Total mix up on the mileage. Charged for a truck that went out after I returned the truck I used. Debits made from my account for charges I didn't incur. Many hours on the phone to rectify the situations. Went on for 15 days. Manager never got back to me. I would have to call back. HORRIBLE EXPERIENCE.

Andrew P. on

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It was an incredibly positive experience

JOSEPH S. on

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more equipment to rent without restrictions during very high periods of rentals like school movements for colleges

THOMAS M. on

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Lawrence Y. on

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I've rented from the Brockton Uhaul in the past and will continue to do so in the future, the crew there are very friendly and helpful.

robert t. on

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gussara v. on

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Reservations need work, I called the day before to reserve a van the lady on the phone had a terrible attitude and the next day when I went to pick up the van they said they didn't have me reserved. I had a confirmation email and everything and she still said I didn't have a reservation. I had to go to another city in order to get one which was very inconvenient.

Sanford M. on

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Very helpful staff. Convenient pick up and drop off.

Carline S. on

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wendy h. on

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josh p. on

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Jason F. on

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The location seemed under staffed. The employees were not very personable. The truck had only 1/4 a tank of fuel so I had to stop to get gas right as I left the location. I ended up having a tire blow out and I'm sure it was due to no one inspecting the truck. The employees need to be more friendly and the trucks should always be cleaned, maintained and fueled. That's what I expect when I pay top dollar for a rental from a large company. I was very disappointed.

Christine C. on

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This is a UHAUL problem, not a branch issue!!! There was a problem with being able to contact a branch directly when a wallet was thought to have been left in one of the trucks. I kept being automatically transferred to a call center and the call center was unable to even get in touch with the branch via phone. This is VERY poor customer service when trying to make sure a truck is rechecked before being rented out again. The call center sent a message to.the branch via email and I still have not received a call back after almost 24 hours.

John F. on

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The woman at the counter was extremely nice and very accommodating. I would recommend this location highly.

Suzanne H. on

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Everything was great -can't suggest anything -thanks

SUE M. on

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Brockton U-Haul woman sent me to a place to drop off the truck. The place was closed had to call you and figure out where else to drop off the truck after a day of moving furniture from one place to the other then finding the U-Haul place to drop off the truck and it being closed was a pain not a good experience thank you everything else was fine

Kristen F. on

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I live 5 minutes from a large Uhaul location which had quite a few trucks sitting in the lot yet I was told the closest location I could rent from was 40 minutes away. It was a tiny gas station and when I arrived (after previously confirming my rental) I was told the truck wasn't there because someone didn't return it and they couldn't get in touch with him. Luckily, a representative found a truck at the next nearest location (still 20 minutes away) and when I got there they were ready and very friendly (Stoughton store).

Michael R. on

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John Patrick S. on

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Seems to be some disconnect between the rate I booked online and the rate I was quoted in the shop. Issue was resolved but not sure why it was messed up in the first place.

adilson f. on

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JAMES O. on

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Very efficient service and courteous staff.

AMOS W. on

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quick service i was in and out... ****

shirnetta r. on

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William P. on

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PRINCESS W. on

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Only thing the youg people you have in there working, cussing and swearing in front of customers isn't good.

george c. on

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Rodrigo F. on

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Pedro S. on

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awesome

Forlesha F. on

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The waiting is horrible only one person on the register lines too long

yvonne P. on

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Edward A. on

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I want to thank the person who checked me in. I want to bring to your attention that the representative who was sitting on the next desk was busy on his smart phone and did not even acknowledge me. This does not represent UHaul well. The person who helped me was great!

Scott L. on

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Samantha C. on

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Bobbie-Jo R. on

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Your employee was not very friendly or helpful. I was not even greeted with a friendly smile when checking in. Then I was told where the truck was LL keep in mind I said it was my first time there. I have never rented a U-Haul in my life so what does LL mean to someone who has not clue? Nothing. I kept saying where's LL she said there I said where she said right there. I said ok there's a lot of trucks here can you please help me figure where LL is she said its right there look on the ground. I said if you told me that in the first place I wouldn't of had to ask you 3 xs. So after we finally find LL as we get in it there's a rip in the seat & the truck smells like pee. We go to pull away & then she parks another U-Haul truck right in front of us so now we cant get out. She sees we are trying to pull away & instead of moving it up a little further so we can get out she parks it right in front so now we are struggling to get out of the LL parking spot. After finally getting out we hear a lot of banging in the back. Apparently no one shut the back door. If that was supposed to of been my job to do that then I should have been told.

Janice p. on

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Nothing it was extremely great and the company is wonderful thanks you uh-huh for everything and hope God continue to bless the company

Daphney L. on

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Great experience I need a discount next times ??

maryanne b. on

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Everyone was helpful and respectful and cheerful. Wonderful team

Hassan A. on

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The individual at the counter upon my return was rude , no professional and respect shown, she was frustrated with other and I have been treated poorly, to the point she snatched the keys out of my hand in front of 10 other customers. I am calling this location and file a complaint. Other than that, this location is awesome, I have been going to this place for the longest time. Thank you.

Dylan W. on

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cheryl p. on

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The manager told me my confirmation was cancelled when I had arrived at 12 to pick up my truck. He said I should have been there at 10. I told him there was nowhere that said my reservation would be cancelled if I didn't pick up the truck at 10am. He told me I "was luckey" he still had a truck available. If this is in fact the policy, you should make it more clear. You should also have better, kinder customer service representation. Moving is already stressfull enough. Other than that, everything was great. Thank you, Cheryl

steve o. on

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Very quick and professional service. Everything waiting when I got there. Quick turn around time. well run place.

Selena W. on

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The customer Service is horrible ?? the front desk rep was way to ok with doing the bare minumum of her job. I was asking questions she wasn't sure about anything. I was clear that i wanted to pay cash and she said that it was fine. Then when i returned the car she charged the card and took my cash ???????? I was very clear with her that i did not want to charge my card and i explained why! The manager was called over and did a few things in the system and then told me the card was not charged. I asked again .. explained to him if it chrged the card already then i dont want to pay cash .. Irratted he said no again and so i proceeded to pay with cash. Now i have to wait 3-5 business days for a refund and i had an appointment with my Acura dealer to fix my sqeeling brakes... Thanks Uhal what an experience

ken b. on

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clerk included an $11 charge that I did not authorize and seemed not to understand that she could back up and delete the charge, or cancel the contract and start fresh. Because I was in a hurry I just paid the bill and she wrote a note to the dropoff location which was in Sturbridge, MA not Brooklyn as this survey shows.

julianne w. on

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robert n. on

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I was thrilled that it had air conditioning as I can't breathe well. The truck carried a lot of stuff and I can't think of anything you could improve on.

Brandon P. on

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Got charged for an additional day although my uhaul was brought back on time, it was checked in (on my reciept) roughly 35-45 minutes after I returned it.

Jose R. on

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debra s. on

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The counter person I dealt with was very helpful and polite. She made sure i had enough miles for my trip. She went out to the truck and started it. The other counter woman was working with customers who were speaking through a translator. I was impressed with her patience and she made sure they understood all of the contract and best methods of payment. It was nice to find people going above and beyond ! Excellent employees.

Lucas M. on

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Two days in a row two different reservations mysteriously disappeared then after complaining to main office they reappeared treated the customer awful lied about having products called Customary to ask them to not get them in trouble

Meinek G. on

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I will never rent uhaul again. I have reserved uhaul truck in norwood and they didnt have it on my moving day so they send me to brockton. Brockton is 20 miles far from my place so for no reason i have to pay for 40 miles ? not fair and also the guy in norowood was rude. I will never ever rent uhaul again and also going to complain in Better Business Bureau.

Juan C. on

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SHADEA J on

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Susan the asst manager was rude to every customer that day. As an asst. manager she was no help! We seen roaches. I plan on moving my stuff But I will never come here again.

matthew m. on

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MICHELLE P. on

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The general manager at the location told us he could not add extra mileage to the rental even though the first time we rented from the location the lady changed the mileage. After we asked if she could help us instead he gave us the mileage...because I paid cash I was told I had to give a $100 deposit that we would get back upon dropping the truck off at the location we were traveling to. When we got there that location does not handle cash transactions so they could not give us the $100 deposit back. The man said we would not get charged for the extra day because of the fact all of that was told to us...but we had to take it back to the Brockton location. The whole process has been a nightmare.

Delmira C. on

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Robert C. on

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Ashley A. on

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Shonta R. on

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terry m. on

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great job

Stephanie B. on

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sean k. on

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I am very disappointed that you are charging me a 25 cleaning fee. You website pricing does not mention it and it just added on. I think I left I bottle of water in the cab. Otherwise there was nothing to clean. Adding fees like this undermines your online pricing validity. You advertise 29 for truck and then add on price for each mile then you add on price for gas and then you add on fee for cleaning. Suddenly 29 is $150+. It's absolutely false and deceptive advertising.

Tina O. on

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Location has had a noticeable facelift; much more efficient staff, quick and easy pick up and drop off, pleasant, helpful staff, good selection of moving materials, love the new uhaul.com online check-in option to make things move along more quickly

BRIAN P. on

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Very smooth throughout the transaction. From the on line reservation, to equipment pick up and return. Will come back to this location for future needs.

Andre S. on

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Dottie P. on

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Nothing to improve. However, the Customer Service Rep. ( Annette Bell) was excellent. She was professional, Patient knows her information well. Represented U-Haul Well. She demonstrated Leadership qualities. She made me feel comfortable and confined. She was able to relsove the issue immediately. She would make a good supervisor/manager.

Naomi W. on

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I returned the van within a couple of hours of use. Spoke with a representative who checked the van over and told me I was all set and I'd get an emailed receipt. 2 days later I receive an email saying I still have the van. I'm currently still trying to get the situation fixed. I would recommend asking for an immediate receipt when returning a vehicle to avoid this hassle.

Kerry L. on

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hamidou s. on

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KENNY M. on

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The rates change to easily, as a customer, you're never sure. Should have a steady rate written for weeks and weekends.

michael c. on

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Ernie W. on

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Went smooth! THANKS!

Michael D. on

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Linda K. on

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Had a very good experience for the second time.

Curt W. on

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Surrounding area is quite depressed - but center and staff are excellent. Couldn't have been better!

Russell L. on

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Great service very knowledgeable personal

Richardson P. on

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Christopher P. on

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Truck wasn't ready at 0900, nor was it at my intended pick up location. Battery had died, but it was the only one left so we had to take it. Not a great experience

Felicia F. on

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The wait time to pick up the uhaul was crazy. I stood in line for 30 minutes to pick up a reservation that I already checked in for using the online check in. There needs to be a way to speed up the process in this type of situation.

laurie k. on

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Team went above expectations when the lights on my Jeep weren't functioning, helped me troubleshoot the issue.

Bill M. on

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Robert H. on

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Rent a tow dolly that's in good working condition. The one we got was falling apart from the start and actually fell apart less than halfway through our trip.

Stephanie S. on

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melinda n on

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Melissa was incompetent or new? She had music playing loudly from her earphones. Rick was fast and very good.

LINDA R on

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The staff here is phenomenal. Thanks guys lady.

THOMAS J M on

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Wrong empty box. Took an hour to get mine out of the storage area and then it was damaged unable to be put on a trailer. I had to remove everything on site and load it into a moving trailer.

ASHLEY G on

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The unit I reserved was not available,I was given another,which not everythinh fit.The key card access did not work so I returned the next day and systems were still down.Still no access to building.

PETER B on

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You may want to consider having an express line for tenants who only want to pay rent. It is frustrating to have to wait several minutes for a 60 second transaction.

KATIE P on

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The whole process caused one headache after another, while the staff at this particular location were helpful friendly, I will never do business with UHaul again because of my experience overall.

MARCELLE C on

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lots of mice chewed and poop on my boxes,sheets and clothes. I`m very disappointed and have filed for the losses. Please kill those mice you have in your storage building.

DAVID E on

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Everything was Perfect!

SHARON H on

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I could not believe the service it was horrid.I could not believe it.never again. It gave me so much anxiety and discomfort.

Carrieann W on

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The box delivery and pickup experience has been good so far - can`t comment on arrival yet.

THOMAS J M on

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No problems with the staff, but found the U-Box itself to be smaller than we anticipated and harder to pack because of it`s dimensions.

Carrieann W on

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Very friendly and helpful movers. The one guy was so quick in trying to load stuff in that he dropped boxes a few times...I hope nothing broke. Packed everything in super efficiently.

Asadullah K on

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My experience is good so far

JENNIFER W on

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Too much money.

JEFFREY A on

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Difficult access to downstairs -- no elevator, and loading dock is blocked by a railing.

BRYAN C on

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good

BILL C on

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My TV was stolen from my storage room and nobody did anything about asked to see the video tape and was told that there was no video cameras in section of place.

SALLY D on

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GREAT staff at the Main St Brockton location.

CLOMY B on

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The storage unit was dirty, there was rat feces all over the storage and there was no light of any kind. The staff was trying to do their best to accommodate but it`s hard when it`s out of their hands

TAWWANA H on

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It`s was a good 3 months there !!!!

ROBERT B on

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Staff often inundated with customers. Lack of notification on access changes.

CHARLOTTE K on

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glad to finally close it.

LISA D on

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The lighting in the corridors was adequate, however there was no lighting inside the unit making it very difficult to see inside. I would recommend this facility if the lighting becomes better.

CHEYENNE E on

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Very Pleasant and helpful

MONICA S on

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Lack of staff present. Store is empty with customers all the time. Made it impossible to get into Box due to another box being too close. Rude staff.

LISA D on

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rude staff that deliered the boxes- out of RI

BARBARA S on

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Email said UBox arrived I’d get call w/in 24 hrs. No call. I called twice, left msg. No return call. Had to rent in Hyannis for Brockton-Duxbury trip. Cost $150+ extra. Won`t rent UBox again.

ANNA W on

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Call me please for details 5089853463

HOTT B on

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You should have to pay extra for 24hr access an tha time doors are a pain to get to stay open

TIM G on

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So bad it was almost comedic. The Brockton store seems like Beavis Butthead decided to open a UHAUL. Goods arrived 10 days late management Adam Mederious aside was horrific.

CHARAE C on

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They are very professional. I just wish some employees would be more enthusiastic. They always looked sad or like they didn`t want to be there. Other than that, i had a very good experience.

LEANA S on

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My U-Box was at unloading area. Just a minor delay to unpack because the door to the U-Box was bolted. Aside from that everything was good. Would definitely recommend.

JUAN G on

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There were 3 traps for rats/mice in the storage unit. That is kind of discouraging. The person could be friendlier. It is always nice to have friendly staff.

KEVIN N on

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The experience was good.

PAUL L on

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Very helpful staff.

GWENDOLYN J on

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The service was courteous and respectful. I was actually shocked at the excellent service i received. I didn`t know this high level of customer service still exist when serving the public.

JESSICA B on

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The service was great. Everyone went out of their way to make sure my uboxes came on time.

VALERIE G on

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my furniture was damaged due to water leaking and even though I left a message for the manager, no one has contacted me. It is also in the basement and there are no elevators.

ROY C on

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Services was done in a professional manner. I will be using it again. Thank you

JAPHE S on

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This my first time in storage with U-Haul. The stores I dealt with were excellent. The approach of the employees facilitated our move.

BEN G on

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My stuff all got damaged the staff neglected to fix my ubox they provided with me, claims were supposed to call back they haven`t I`m going to better business bureau

ROBERT B on

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answered no on the access question because we were not made aware of the hours at any point

MARY F on

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I had 3 units and needed trucks on a number of occasions. The staf was extremely friendly and helpful

JOSUE S on

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The only remark is that there is no light inside the room.

PETER B on

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na

BIBIANNA A on

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The staff was very rude kept bothering my references before contacting me .which was very unprofessional I`ll never recommend or rent here ever again!!

WALTER O on

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level of service was fine and experience was good.

EVENS M on

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I completely regreted it that I moved my stuffs with u if I have to do it again I`ll definitely think twice or I`ll probably sell everything not to go w/u ever again.

CLAIBORNE C on

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I found Corey to be very helpful. He answered all of my questions and concerns.

ROSILENE T on

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Very fast and friendly customer service.

CHERYL M on

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The service and experience was good

SHEILA M on

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The staff was great and very helpful! They helped me with everything and made my moving my items in storage a breeze! Glad there were great people work there! Keep it going!

SALLY D on

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Mr. Perry was a pleasure to speak with and very helpful

LISA D on

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very good