The automated system was difficult to get through to speak with someone. I tried 2 days in a row to call and cancel service. I finally just moved my items and left the door open to allow someone to see. Thank youRhonda P. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Brooksville
Brooksville, FL 34613
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.charles H.
Customer did not leave a comment.James N.
Get the poor lady more help on the weekends. She was so busy it was hard for her to keep up. But she did a wonderful job and had a beautiful spirit.PATRICIA L.
A little trouble with the ramp cleats. They were missing, but we managed ok. The manager addressed the issue said she would have it looked at. Otherwise AOKSTEVEN G.
The equipment I requested was substituted and then delayed by a flat tire. The system was down when I needed to buy boxes and I just gave them cash. The drop off location was changed for some reason. It was disappointing to have to drive a larger truck for 10 hours. Having said all that, the people were super accommodating for what they could do to help. The people get 5 stars, U-Haul's systems get 2.terry F.
Customer did not leave a comment.Herman C. | Overall Experience
Great serviceDixie L.
Great staffing , very helpful EXCEPT , one thing the computer system would not allow them to control, which was the rental time. I only needed a one day rental, yet the computer system forced a two day charge for a 140 mile trip! I feel really ripped off for being charged 48 hours (2days) for something used less than 12 hours! Should had only been a one day charge! So regardless off the wonderful staffing, I will NOT be recommending u-haul for anything!MICHAEL D.
The person who checked on my truck charged me for fuel I replaced before returningAlejandro R.
Customer did not leave a comment.Paul L. | Overall Experience
Upgrade the computer system. I was unable to get a receipt upon return because the system was down.Timmothy K.
Very nice and friendly would go with them any time I need to rent somethingJAMES B.
Despite the one day delay this move went with no issues. Tires on the trailer appeared new. Trailer itself was immaculate inside and we'll sealed. Trailer lights and braking equipment worked very well. Staff at both locations did wonderful at making me feel welcome and helping me.FREDRICK C.
This is a very good U-Haul location. The service is great and the equipment is clean.DAVID K.
Don't fix a thing, it works well. Pleasant, personable staff.Lee W.
Marie, we can't say enough to express our thankfulness to you for treating us more like a friend than a client. You literally went the extra mile for us to meet our needs. We would gladly recommend others to your facility.Franklin and Patricia C. | Overall Experience
Trailer rented was way to large for tow vehicle, was not a good matchEDWARD O.
Customer did not leave a comment.Jerry W.
Customer did not leave a comment.DONALD B.
Customer did not leave a comment.SHERYL J.
Customer did not leave a comment.Vincent L. | First Impressions
Customer did not leave a comment.Vincent L. | Overall Experience
Great people at u haul. Always a pleasure to see professional people that are customer friendly and helpfulJames R.
Marie was vey helpful, informative and went above and beyond making it an enjoyable renting experience! She was very efficient, understanding and explained everything I asked about thoroughly! I can tell she's a highly valued employee by my interaction with her as she was always smiling and patient. A woman who loves her job is hard to find! Marie made the experience painless! Thank you Marie! <3DONNA H.
Marie was awesome to work with and helped us obtain the right storage for our needs. She also offered to help us out when it started to rain!Paul L. | First Impressions
The trailer was in need of new tires and possibly axle service but I did make it to Ohio from Florida with it. I just worried the whole time a tire would blow or axle bearing would fail due to bad uneven wear on the tires. For a long distance one way rental I thought they should have made sure it was better. Also the trailer had damage and was dirty although it did not affect the function.BRIAN R.
Customer did not leave a comment.DAVID P.
Customer did not leave a comment.ROBERT C.
Customer did not leave a comment.jason h. | First Impressions
Customer did not leave a comment.FRANCIS D.
Marie was Fantastic!!!!!! Now, she is exactly what every company needs in all there workers. She was so informative, polite, friendly, I will and would go to her again!!! I will also recommend her to everyone I know!!! Fantastic person and great asset to your company!!!!Pamela B.
Services, equipment, and facilities are perfect. Staff is exceptional, professional, and well accommodating. No improvements are necessary.ARTHUR R.
Customer did not leave a comment.David L.
T.J. at the drop off was great. Dealing with your customer service number was a nightmare. The representatives there are uninformed and rude.DONALD B.
Customer did not leave a comment.Frederick W. | Online Move In
Great serviceGARY M.
Keep doing exactly what you do.Helen R.
The people working there was every helpful, nice would go there for my next leaseantonio M.
Customer did not leave a comment.Michael R. | Overall Experience
the truck was fairly new 15,000 miles on it. They did not change the air filter which lead to horrible MPG. Once I changed the filter it increased by 3-4 MPG believe it or not, this was a V10. The filter was obviously plugged. The oil was not changed since it was purchased. Very bad maintenance. We had to drive from Tampa to Boise, Idaho 2686 miles so I wanted make sure it was in mechanically sound condition which they did not. That truck got 9-10 MPG with about 1500 lbs in it.michael S.
Customer did not leave a comment.Isabel S.
Install exterior lights so customers are able to see when the sun goes down!AL K.
Customer did not leave a comment.neal J.
Great job in being accessible for customers with later hours.Leechele B.
Extremely helpful and very friendly. Top notchSteven G. | Overall Experience
Customer did not leave a comment.Anna Z. | Online Move In
Customer did not leave a comment.John N.
Customer did not leave a comment.Jimmie S.
Customer did not leave a comment.Dylon M.
Customer did not leave a comment.Robin L. | First Impressions
I went to the wrong store and the agent informed me the drop off location was further down the road. At the correct location, I was greeted by the on-call agent, and drop off went very smooth. I am grateful for all your service. Thank you for making this transaction a smooth one. Happy New Year ya'll!Naymara C.
I think you have it together at this place. Keep up the GREAT! job Happy New YearsRichard L.
Customer did not leave a comment.Thomas C.
Patty did a great job !! Everything went very well. Thanks, TomThomas A.
Love this service and recommended for customerDANIEL L.
Customer did not leave a comment.James T.
Customer service was excellentKenneth A.
Customer did not leave a comment.DAMIEN C.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.Sarah R. | Online Move In
Patricia is always amazing here. She is very fast & efficient.Angel M.
Patricia keeps this place in tip top shape. She is a true gem.Angela M. | Overall Experience
Customer did not leave a comment.Sharon H. | Overall Experience
Good placeJames S. | Overall Experience
Customer did not leave a comment.Wanda D. | First Impressions
Patty always goes above and beyond to assist me in any way she can. I always buy my boxes from her and usually rent moving pads. She is awesome!Angela M. | First Impressions
Customer did not leave a comment.Joann M.
Customer did not leave a comment.Robert J.
Customer did not leave a comment.Kimberly G.
Excellent serviceMICHAEL T.
Customer did not leave a comment.JAMES J.
Patsy was very polite, professional, and helpful. Will be back in a few weeks to pick up a big truck. Very specialJames S.
Do to COVID-19 not much interaction at drop offWilliam M.
Customer did not leave a comment.TIMOTHY F.
Nothing, great location and excellent service!Alan R.
We got there after having gone to another location where we had made our reservation 5 days earlier and had conformation. When we got to the 1st site on time they said they did not have our trailer.. LOUSY we went to this site and Patricia was polite and fast. Saving us from a big loss by making our trip possible at the last minute with them. Returning was just as easy as the young lady was polite, courteous and accommodating. Thank you so muchWilliam D.
Customer did not leave a comment.Lori A. | First Impressions
Customer did not leave a comment.Jamie S. | Online Move In
Customer did not leave a comment.Eloy R.
Just like with my last two rentals Vivianette was amazing and smiling and helpful. I love that you employ someone like her, I literally drive past like four Uhaul dealers just because of how fast she gets you checked in and how helpful she is with questions and editing reservations when you need to make some last minute changes.NATHANAEL W.
The girl that helped me with both rentals is probably one of my favorite people in customer service ever. She is always cheery and helpful even with a mask on in 90 degree heat. I come back and do repeat business with this location because of her amazing attitude and work ethic. You all should be proud to have someone like her on your team, doubt she'll be in that position long though with her skills. She'll move up fast.NATHANAEL W.
Customer did not leave a comment.Kimberly G.
Yes Patty was super professional Keep up the great work BlessingsRichard L. | First Impressions
Customer did not leave a comment.KIMBERLY G.
Yes , Patty was the greatest super Gal Keep up the great work BlessingsRichard L.
Customer did not leave a comment.Katelyn F.
Excellent experience from start to finish, very helpful and pleasant staff.Trevor A.
Customer did not leave a comment.Nancy M.
Very professional . COVID-19 precautions taken . Much appreciated.Billy W. | First Impressions
Customer did not leave a comment.Joseph B.
Customer did not leave a comment.VIKKI G. | Overall Experience
Customer did not leave a comment.JUAN O.
Customer did not leave a comment.JUAN O.
The associate was very nice and helpful. Took the time to go thru all off questions.JUAN O.
Customer did not leave a comment.Andrew Z.
Customer did not leave a comment.Jose V. | Overall Experience
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.Thomas A B.
The truck was overall clean, however it was raining the day I rented it and the wiper blades were totally shot and hazardous to drive. The drivers side was missing the wiping edge on the blade and the passenger side wiping edge was flopping around with about 6" broken off both ends.Douglas N.
Customer did not leave a comment.Sharon H.
Customer did not leave a comment.Sharon H. | First Impressions
After numerous changes and accommodations the staff remained very helpful, pleasant, and engaged. I cannot think of anything more they could have done.Bruce L.
Everything and customer representative were very courteous and professional.John P.
The woman on duty was initially not helpful at all. She said there was no room for me to drop my trailer, but that was her problem, not mine. After she was convinced otherwise, I was able to drop the trailer and her behavior changed to being much more helpful, but she was not even going to let me inside the gate initially.Michael M.
The location and truck was great what I didn't appreciate was the fact I could not get ahold of anyone over the phone I tried calling this and other local locations.... I spent 45min on one phone call..... on hold !VICTOR W.
Great job, couldn't ask for any better!Kevin R.
The manager Patty is very proactive and puts in tremendous effort keeping storage well maintained. If I ever need storage again, I will go out of my way to get storage with her. Thanks again!BOBBY S. | Overall Experience
The manager is very rude and unfriendly! If I didn’t really need the ac storage I would have went elsewhere. She made a bad name for this company with me.Savannah V. | Overall Experience
Customer did not leave a comment.Richard H.
Everything was great ðŸ‘ The personnel at this location are just simply THE VERY BEST!!! â¤ï¸Karyn S.
Person at location was very busy and therefore not real friendly. Asked me what I was therefore when told she said she didn't know where to put the tow dolly. She said just drive around till I could find a place to leave it but don't just dump it in the wayJERRY B.
Customer did not leave a comment.PEGGY W.
I was spoken to very disrespectfully patty told me it was my fault the door got jammed when it was the equipments fault never returning !Sherry L.
Customer did not leave a comment.Dennis S.
Nobody in the office. Told â€œsorry about thatâ€ when told the mirrors were not adjustable.EUGENE W.
They advertise open 7am to 7pm, 24/7. I showed up to return a dolly at 5:40. Nobody there. Sign on they would be back at at 6:30. I had to come back. When I returned they truck I told the the mirrors couldn't be adjusted. Was told â€œsorry about thatâ€!Eugene W.
Customer did not leave a comment.Ronald T. | First Impressions
Patty Paradis is a wonderful person. She was always so polite, friendly and very helpful during my time renting a storage from her U-Haul facility. Thank you so much Patty if you're able to see this I greatly appreciate it so much. Take care and stay safe.Thomas T. | Overall Experience
Good Job. We will be renting from U haul in the future.Cristel N.
The clerk on duty when I returned the trailer was rude and wants to lecture the customer about coming to the door which is exactly what I did. I then called the number on the door and received no answer so I left a message. After waiting several more minutes I blew the horn just in case the clerk was out on the storage property. She finally came outside and began to lecture me about coming to the door, I DID!!! She did not like me blowing the horn, well I do not appreciate her entire encounter!! I will never use this location again if I even use Uhaul again.Donald F.
Customer did not leave a comment.Brenda R.
Customer did not leave a comment.Joseph K.
Party Paradise was the most friendly and helpful person I've ever dealt with at U-Haul. Not saying I was ever treated poorly but. Patty was definitely on top. Thank you againGary T. | First Impressions
Patty and Vivienne are some of the nicest folks to do business with.James B. | Overall Experience
Was not told that the truck had issues with the gas tank, could only put in a half tank, so I had to keep stopping to put gas to make the entire 6 hour trip. Really not appreciated!!!VIRGILIO M.
Customer did not leave a comment.JACKIE M.
Computer equipment kept failing and needing rebooted. Pay terminal, etc. Attendant was beyond excellent. Great employee and helpful.Patrick B.
Customer did not leave a comment.MARION & Teresa O. | Overall Experience
When we got there which we were late the personnel had left for lunch but ive used this place before and it is niceLinda N.
Customer did not leave a comment.Christopher W.
Can't think of anything. Process was easy and associate at location was very friendly and helpful.RICHARD M.
Customer did not leave a comment.John H.
Customer did not leave a comment.Don S. | Overall Experience
great people, make this place great, Patty actually knew my name, as most of us know that's rare because most employees don't care about their jobs.George D. | Overall Experience
Big Thank you to Patty for being so helpful and patient with me day by day.Tanehya H. | Overall Experience
Vivian was very helpful and informative about the facility!! Very nice employee!!Karen Z. | First Impressions
We learned that we had to pay a full month instead of a prorated rate. We had to pay a full month when we only needed one week.Georgia H. | Overall Experience
Customer did not leave a comment.Eva D. | Overall Experience
Customer did not leave a comment.Krystal D. | First Impressions
Customer did not leave a comment.Thomas S. | Overall Experience
Customer did not leave a comment.Jeannie W. | Overall Experience
excellent , Viv was the best cant find a better person for the job!George D. | First Impressions
This facility was very clean and convenient for us. Highly recommend!Susan And Raymond W. | Overall Experience
Customer did not leave a comment.Eva D. | First Impressions
I was so glad I chose Uhaul storage. I knew my furniture would be safe in their storage. When it came time to get my stuff out,it was very convenient to rent a u hawk Hetherington that loction. Start was wonderful. I encourage anyone considering storage to use uhaul! Great experience!!Janet L. | Overall Experience
Patti is the reason we chose this facility. She is SO very helpful and informative. She represents the company well.Martha T. | Overall Experience
I have rented from uhaul many times and everyone has always been very friendly and very helpful, thank youLinda T. | Overall Experience
Customer did not leave a comment.Kathleen Z. | Overall Experience
Patty was extremely helpful and went out of her way to make everything easy.Michael B. | First Impressions
Customer did not leave a comment.Janette S. | Overall Experience
Customer did not leave a comment.Tawn D. | First Impressions
The only reason that I relocated was due to pricing. $174 vs $131.00!.Ernest L. | Overall Experience
Customer did not leave a comment.Angelina S. | Overall Experience
Customer did not leave a comment.Mike L. | Overall Experience
Renting a unit from this company is always a pleasant experience! My favorite part is the staff at this location though. They’re all so knowledgeable and very friendly! I’ve never had an issue and I will continue to go to them for my storage needs.Cierra H. | Overall Experience
Customer did not leave a comment.Margo D. | Overall Experience
Customer did not leave a comment.Janette S. | First Impressions
Thank you!!Gladys V. | Overall Experience
Customer did not leave a comment.lisa p. | Overall Experience
Patty is always wonderful to work with. I would never go anywhere else.Angela M. | Overall Experience
Customer did not leave a comment.Diana B. | Overall Experience
This place is super clean and very professionally staffed. I am a big fan. I'll be back next time I need a place for my stuff.Heather B. | Overall Experience
Thanks for the great service. Patty’s the best.David T. | Overall Experience
They allow me to go there from the woods next door where me an my anamal have no choice but to stay since the ex who brought me here from ga were he had me evicted I didnt ask to be here so could have to stay in woods an he did it illegally from the start I don't like him he is abusive an so I put a restraining order on him an he has broke it since he has been out of jail for battery 3 counts on me I reported it in mcdonough ga times and once already here in brooksville fl an there is sevelence video from the security cameras at the storage the cop said he would use as evidence still havent an he still Is free but yes met everyone here off of 50 an they are the niciestFaith W. | First Impressions
Customer did not leave a comment.Darrell R. | Overall Experience
OkJose V. | Overall Experience
I THOUGHT IT WAS A BIT TO PRICEY FOR STORING MY 6X12 TRAILER OUTSIDE.Mike L. | Overall Experience
Young lady was very helpful ,knowledgeable and friendlyJohn K. | First Impressions
Pat was always helpful when I had questions.patrica m. | Overall Experience
The staff are awesome , and friendly . Patty is a great person to have as a manager of this facility.Kimberly B. | Overall Experience
I appreciated the friendly staff and such a ckean facility for the last 3 years, thank you!KRISTINA A. | Overall Experience
NaJacquelyn P. | Overall Experience
Person behind the counter was very helpful and professional. Could not have had a better experience.David D. | First Impressions
I have used this facility for storage and truck rentals and no matter who I deal with it is always with a professional approach.Jay M. | Overall Experience
This is my third occasion with U-Haul and it's been a wonderful experience each time. Big kudos to the facility manager Edward Kessler. He has displayed a high quality of professionalism and concernJoe and Cynthia v. | First Impressions
I thought I had 24/7 access to my storage. I came early one morning, perhaps 4:00am. Tried front and rear gates several times but could not gain access. Thus trip from my new home in Inverness wasMichael S. | Overall Experience
very helpful and friendly. we needed a bigger unit than reserved and they were very accommodating. made our tough moving experience a little bit better.Brad and Cindy K. | First Impressions
Nice storage clean and everyone that worked there was polite and very friendly and helpful.Mary S. | Overall Experience
Very positive experience, our first time using Uhaul.Francis and Karen H. | Overall Experience
Thank you, Patti!!!!Ann H. | First Impressions
Reps were always super friendly and helpful. None of our items were ruined and no pests were located in any of our things, I might have seen one spider. I would definitely recommend.Gary H. | Overall Experience
The manager on site was very personable and always helpful. She is a definite asset to U-Haul. - NickeNICKE G. | Overall Experience
Cleanest storage my friends have ever seen!! I would totally recommend it.Susan W. | Overall Experience
Patty was a great help and very knowledgeable.Jim N. | First Impressions
Patty is wonderful to work with and always there to assist you in any questions.TINE G. | Overall Experience
very nice and helpful manager!!!!!Mike L. | First Impressions
Everything was greatCharles B. | Overall Experience
I left because I no longer have the RV That place and my spot was excellent Many thanks 🙏🏼Mirza B. | Overall Experience
I was treated very well.and everything was explained to me.and she did it very fast.i am looking for a great experience with uhaul.thank you.Joseph D. | First Impressions
Will use again if needed.raymond s. | Overall Experience
GreatMark B. | Overall Experience
Patty is a great asset to your company.Great job!!!!!!Steven S. | Overall Experience
I rented my storage unit 4.5 years and from start to finish found consistently that Patty runs a tight ship professionally: the facility is always clean, smells good, and there is a welcoming feeling.JANICE H. | Overall Experience
nice personal staff as wellDonald D. | Overall Experience
Super clean. Good location. Good prices. Patricia is so nice and helpful! She made a difficult day very pleasant. Would highly recommend.Marla M. | First Impressions
Very professional. They made my time with them worth it.Joshua N. | Overall Experience
Very nice people,Ray M. | Overall Experience
Nice facility, friendly and helpful employee's!!!Keith S. | Overall Experience
I would recommend this place to everyone.Robert T. | Overall Experience
Patty works hard to make this facility run smoothly!suzanne e. | Overall Experience
Very pleasant experiance.patrica m. | First Impressions
I have used this u haul for almost 5 years excellent service always helpful Patty the property managers is great I would recommend this facility to anyone I have used others this one is the bestEDWIN B. | Overall Experience
Patty is a great person and manager.RICH F. | Overall Experience
lady there had a great personality is willing to help you in any way she possibly could I will do business with you again at any timeWayne and Regina M. | Overall Experience
Affordable prices! Highly recommendJeffrey V. | Overall Experience
The office staff always have notes that there out and when you needed sometimes they were were not thereLeonides A. | Overall Experience
I will definately work with them again if I need extra storage again. Very well run facility.JOSEPH D. | Overall Experience
nothing to saybruce m. | Overall Experience
------Gabriel and Johanny O. | First Impressions
Nice facility and personnel, we would use it again.Jim R. | Overall Experience
I wish they had longer hours.Andrea W. | Overall Experience
AwesomeTracy O. | Overall Experience
Very friendly, answered every question that I had.Ernest L. | Reservation
Patricia is a total professional and always provided excellent service ! Very accommodating, and I would highly recommend this storage facility. Thank you to Patti !!! :) :) :)Kim and Joe D. | Overall Experience
*****DONALD R. | Overall Experience
I recommend this company 100% I’m very happy with the price and customer experienceMaria B. | Reservation
No CommentsCharles M. | Reservation
Helpful and friendly staff. Well taken care facilities. Would like to rent storage for our 34 ' motorhome as soon as they will have space available.Luis & Linda C. | Overall Experience
Only issue was moving out. The 24 hr access would have helped. The AM hours were not early enough, especially on Sunday.Dana and Bill D. | Overall Experience
unit to smallGary or Cynthia M. | Overall Experience
TheVICTOR D. | Overall Experience
The management was so helpful to me. Thanj youJim H. | Overall Experience
Karen was helpful and is professional in everything she does.SUSAN M. | Reservation
Thank you for your services!David B. | Overall Experience
Patty Paradees was an experienced and knowledgeable professional, as well as friendly charming and a pleasure to communicate with and work out the things that may need attention,Everyone there was fpam z. | Overall Experience
For 80%of the time we rented at this facility the back gate was missing. The 1st do to the hurricane and not sure on the 2nd. they told they were waiting for the check to come in the mail.joseph m. | Overall Experience
Patty and her staff run a friendly and knowledgeable storage and Uhaul facility, I was only with them a short time but used their services several times and they always always greeted me with a smile.Eric M. | Overall Experience