Customer Reviews for U-Haul Moving & Storage of Burien

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Burien

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Kathryn M. on

Rating:

The 20ft truck I reserved had been rented out to someone else. Was given a 26ft instead that was in poor shape. Have rented from this location many times and this was the first time I've had an issue.

Jonathan S. on

Rating:

How can the West Seattle location improve? Let me count the ways. I made a reservation for a hitch install AND a trailer rental for cross country travel and they only made the hitch install reservation (even after I confirmed with them - you made both reservations?). When I reconfirmed my coming reservation they said my hitch install was right on track. They had no idea I needed a trailer, too (strange, since they confirmed both reservations the first time I made it). When I came to get my hitch installed they didn't have a hitch. They had sold it between my reconfirmation and my install. They had to drive to another city to get an appropriate hitch. It took most of the day. I didn't have my car to use most of the day. When I wanted to get my trailer - sorry - they didn't have one at the West Seattle branch I had to go to another branch in a nearby town. I went to get the trailer. Anything I need to know about pulling a trailer? I've never done it before. They shrugged their shoulders and said good luck. The experience was awful.

Frank T. on

Rating:

The self check in service app didn’t want to that photos. I had driven close to 400 miles and the last thing I need was to have problems whit the self check in . Then if that wasn’t enough I spent 30+ mins trying to talk to someone on the phone so I wouldn’t be charged an additional fee. Your web site and phone Systems need to be updated. Thank you Frank Tolley. konalane2523@yahoo.com. (505) 850-4286

Francis H. on

Rating:

Customer did not leave a comment.

Robert W. on

Rating:

Hauling a car that wasn’t on your standard list was a real pain. It took 4 phone calls. I was placed on looong holds several times. One long hold dropped my call. Talked to 5 or 6 people til I found someone who could figure out a solution. I

fernando G. on

Rating:

Customer did not leave a comment.

Alison W. on

Rating:

Would never ever tell my friends to rent a u-haul. The prices are ridiculous. Especially because what’s being advertised ($0.99 every mile) is not even close to what you guys are charging. This has to be the worst experiance moving I have ever had. All thanks to this horrible bill that was presented at the end of our trip. Never again.

Anthony K. on

Rating:

Customer did not leave a comment.

PETER D. on

Rating:

It would of been nice for later hour at least until 9 pm. overall good no complaints.

Troy C. on

Rating:

Fast and efficient

Mary K. on

Rating:

The staff were more than helpful. My rental experience was extremely easy with nice staff and prompt service.

Dereje A. on

Rating:

Nothing.. keep it up a good service.. This place is more than 5 stars.. Good job.

Keyon P. on

Rating:

Always a pleasure doing business at this location. Whether business or personal, never had a single problem and service was amazing as usual

Andrew T. on

Rating:

The employee that helped me did an outstanding job. He was quick and knew exactly what to do. Great job!

Marilyn P. on

Rating:

I rent a lot from this location and really like them all. I worked with Tyler the last two times and he is top customer service!! I sure hope Tyler sticks around a long time. This place is extremely busy and you might wait a little but it’s worth waiting.

Melissa W. on

Rating:

Having to check the truck back in on an app, SUCKS! I was charged $20.00 because I couldn't ever get logged in, I tried for over an hours to get logged, I gave up! We have used the same Uhaul place for years, they never charge us a fee, we dropped the truck off late at night, and never charged a $20. fee for that... Too bad.

Fetolofai L. on

Rating:

Customer did not leave a comment.

Karen J. on

Rating:

Customer did not leave a comment.

Brian G. on

Rating:

Customer did not leave a comment.

Dm P. on

Rating:

Tyler Morgan at the Burien location did not tell me that I had to return the truck back to Burien, nor did he ask me here I'd like to drop it off to. After dropping it off at a Shoreline location, I was woken up the next day with a call saying I will be charged a large fee if the truck was left there, so my roommate and I had to rush to the Shoreline location, only to wait 1 hour just to be handed us keys. After we drop off the truck back in Burien, which caused us to be late to work, we were told that everything was good and paid by Bao Ta. I get an email later on saying that I am being charged for damages, dolly rental, and furniture pad rental. There were no extra damage, and I did not rent a dolly or pads. I've rented from this location before, however, that was years ago. It seems like Tyler and Bao both need to be re-trained on how to do their job, or be replaced.

Jeffrey C. on

Rating:

Customer did not leave a comment.

scott O. on

Rating:

A very helpful woman met us outside immediately to check the vehicle in but the man working the desk inside was texting on his cell phone the whole time and was generally unprofessional and unfriendly.

Anthony M. on

Rating:

Go ABOVE & BEYOND to provide excellent customer service. “The sole reason we are in business is to make life less difficult for our clients.” -Matthew Odgers Don’t have your customer standing outside the pick-up store having to make a 25 minute phone call, being transferred time after time, in order to fix the reservation that the pick-up store messed up and didn’t go out of their way to help resolve the issue. All while my wife and two young daughters sit waiting in the car. The employee’s name I believe was “Bol” or “Bul”.

Ibrahim H. on

Rating:

Nothing to do everything is excellent

Joe H. on

Rating:

Ordered equipment noy there. They sent me yo 3 locations through centrall Seattle. Never got equipment i reserved. Cost me time and money

Nate M. on

Rating:

Customer did not leave a comment.

Dianna L. on

Rating:

Customer did not leave a comment.

BRUCE H. on

Rating:

When I went to pick up the truck someone had stolen the fuel out of it. It was bone dry of fuel. They told me if I brought it back with at least a 1/4 tank I would get a $52 credit for fuel. Also the floor was filthy dirty with sticky goo and broken glass on the floor. Furthermore there was no seal on the dolly. The end of this is that I opted for an e-mail receipt which was an opportunity to screw me over. They charged me for the dolly and DID NOT give me a $52, credit. I have all the documentation to prove the credit. Ryder rental are looking much better. Oh yes and the contract for below is a joke as well, I have tried contacting them and was ignored.

Laini H. on

Rating:

Waited in line for 40 minutes for the vehicle.

William E. on

Rating:

Customer did not leave a comment.

Christopher R. on

Rating:

Truck was checked out with 50psi in rr tire. I brought it to their attention and had to wait while they checked in another truck. I also had to wait and wander around to find anyone to check me out the truck when it was supposed to be a mobile pickup. But when I got there I was unable to complete the pickup with the app. And the guy that filled the tire was trying to unscrew the cap to the right for about a minute until I said something ??

Jeanine M. on

Rating:

I had a confirmed reservation for a closed 4X8 trailer to pick up in Burien. I was called the night before pick-up by the online reservations saying this location no longer had the trailer and they were recommending another UHaul location- two hours away! Really poor, last minute communication and no offer to trouble shoot to help me find another closer location.

Brad K. on

Rating:

I had checked in on-line in advance t help reduce the amount of time at pickup. I showed up for my appointment at 3:00 PM , paid, then proceeded to wait another 45 minutes while the person checking me in helped other customers. There were two other employees that frequently walked by as I waited patiently for my trailer to be hooked up but was never offered assistance. What is the point of a reservation and pre-processing your paperwork if you are going to have to wait anyway?

laura s. on

Rating:

This storage should have at least one person who knows what’s going on because I still receive bills after I have moved or of my storage and returned all keys and I have my receipt to prove that

John F. on

Rating:

I hauled this trailer from FL to WA state and the trailer pulled very nicely the entire way. The staff at the delivery location were very helpful and curtious, especially the manager Linda Price.

Julie H. on

Rating:

Employees were above and beyond expectations. Not being able to back the uhaul truck up to the storage about broke my back but otherwise everything outstanding!

laura s. on

Rating:

All staff is very nice and caring

kim v. on

Rating:

Storage unit feels damp, so I may have to find another facility for the winter.

Janice D. on

Rating:

These folks are great. Super helpful and friendly, they stored my single Ubox for a brief time until I could come and get it, and then made it easy to pick it up and bring back. Highly recommended!