Customer Reviews for U-Haul Moving & Storage of Carrier Circle

1331 reviews

6341 Thompson Rd   Syracuse, NY 13206
(In between James street and Carrier circle)

(315) 883-8000

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(315) 883-8000

6341 Thompson Rd
Syracuse, NY 13206
(In between James street and Carrier circle)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Van wasn't where the picture said it was. Very difficult to open key holder

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS A. 
Rating:
2.0

Rented a 6x12 trailer for 3 hours. Was charged for 2 days. Still trying to get a refund. They didn't check the trailer back in until the next morning and they are charging me for that?!? Won't ever go here again.

Jeff L. 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN S. 
Rating:
5.0

Customer did not leave a comment.

MICHAELW T. 
Rating:
5.0

Terrific staff, bent over backwards to help in any way they could

Timothy J. 
Rating:
5.0

Customer did not leave a comment.

DALEHECTOR W. 
Rating:
5.0

Customer did not leave a comment.

Barbara R. 
Rating:
5.0

Customer did not leave a comment.

GENEM V. 
Rating:
5.0

Always friendly and accommodating

Gene V. 
Rating:
5.0

Customer did not leave a comment.

Brian V. 
Rating:
5.0

Customer did not leave a comment.

RONALDBRUCE M. 
Rating:
5.0

Customer did not leave a comment.

STEPHENWYATT T. 
Rating:
5.0

Every time I come and rent equipment it is always clean and fully stock with supplies and staff is super friendly

Terry M.  |  First Impressions 
Rating:
5.0

Staff was extremely helpful and friendly and knowledgeable

Terry M.  |  Overall Experience 
Rating:
5.0

Desk staff were kind, helpful and efficient. Excellent experience. Alison

Alison B. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

The entire staff including the manager James is very helpful and efficient. I would definitely recommend this place to my friends and family

IKAROSA K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
2.0

I went to the Taft Rd. location and my trailers lights were not working so they sent me to carrier circle and said they would call over to have me registered. I arrived and they had no record of who I was so we had to restart the process and then was given the wrong trailer. This took two hours from start to finish and I ended up paying more for a trailer I did not want but could not switch the trailer because of a commitment I was not running late for.

David S. 
Rating:
4.0

There was a very bad body odor in the vehicle as well as a dirty bandaid in the cup holder.

Alena D. 
Rating:
4.0

Customer did not leave a comment.

Gene V.  |  Overall Experience 
Rating:
5.0

This is going to be my preferred location. Everyone was helpful and incredibly nice during pickup and drop off.

dionne L. 
Rating:
4.0

Customer did not leave a comment.

MANTSETSEK K. 
Rating:
5.0

Customer did not leave a comment.

DYLAN M. 
Rating:
5.0

Customer did not leave a comment.

Jordan L. 
Rating:
5.0

Customer did not leave a comment.

Cindy S. 
Rating:
5.0

The attendant was personable and efficient

STEVENB S. 
Rating:
1.0

Customer did not leave a comment.

Kathy S. 
Rating:
5.0

Very good customer service very polite all the people in that place are awesome I appreciate the last minute

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S.  |  First Impressions 
Rating:
4.0

Found everything to be clean and convenient

Edward W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gene V. 
Rating:
5.0

Used the website for drop off, was easy to do but didn't request to know about the blankets and dolly that I had rented. I just left them in the back of the truck and assumed they were all received. Personally I would have liked to confirm that I brought them back in the condition I rented them

MICHAELDAVID T. 
Rating:
1.0

the breaks were not at all good.. it was shaking when we the brakes were applied!! it was barely stopping on the white line on the light! and we filled the tank full UHAUL IS CHARGING EXTRA SAYING IT WAS NOT FULL!! it was not full in the first place

ANKITADEEPAK S. 
Rating:
5.0

Maybe have a seperate line for pre registered people. The staff at this location was the best I have ever dealt with in all my years of truck rental. I love the phone technology that you have incorparated into the check-in/check-out process.

BART B. 
Rating:
5.0

Customer did not leave a comment.

Holly T. 
Rating:
4.0

Storage rooms were farthest possible from loading dock, but facility was clean and well managed.

Collin A.  |  Online Move In 
Rating:
5.0

James the Owner was terrific. We will use again!

Kurtis G. 
Rating:
3.0

more explanation to the vehicle. my headlight was out and no one told m

Juliette M. 
Rating:
4.0

Customer did not leave a comment.

CAITLIN S. 
Rating:
1.0

The location was clean, the vehicle was clean. The staff was awful! They were clueless and more concerned with talking to each other about each others reservation rather then helping one customer at a time and expediting the waiting line. They argued with a customer at length at the counter rather then removing the customer from the public eye to resolve and save face for customers in line. Awful Service. Awful.

Kevin W. 
Rating:
4.0

They were way to busy. I did mobile check in because the staff didn't have time to assist. I was also charged at extra $57 at checkout which was frustrating and I still don't know what the charges were for.

Denee P. 
Rating:
4.0

Change description online about cargo van. We were assigned an older vehicle with less cargo room and the description specified it would fit a queen size mattress. The box spring would not have fit through the door of the assigned rental. While we were waiting, another newer vehicle was returned and we were able to take that instead. The doors on the back of the van were larger to allow the box spring to fit through the doors.

Tracy F. 
Rating:
5.0

They were great! Like new facility

Emily M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gene V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gene V. 
Rating:
5.0

Customer did not leave a comment.

Keith C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

xiao l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PEACE M. 
Rating:
5.0

Customer did not leave a comment.

ROXANNE S. 
Rating:
5.0

More staff for the demand of heavy traffic days. During local university move out days, there is much more customer traffic. Have more staff available since each transaction can take over 20+ mins.

JULIE ANN F. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY M. 
Rating:
5.0

The staff at Thompson Road were not only very friendly and helpful but they were also accurate and knowledgeable about prices and products. Thank you for making a somewhat stressful move into a great experience... A++

THOMASPATRICK C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Anne C.  |  First Impressions 
Rating:
5.0

Sweep the trailer

Denise D. 
Rating:
4.0

The only complaint I have is that my card is showing 2 charges for my transaction and should be charged 1 time.

Jeruesha M. 
Rating:
5.0

Customer did not leave a comment.

MICELLE L. 
Rating:
5.0

The van was filthy. It was covered in dirt and bird poop, the windshield had smooshed bugs over the entire thing (I had to stop at a gas station to clean it off), and obviously hadn't been washed in awhile. The inside wasn't too bad, but there were crumbs in the cup holders and an empty Gatorade bottle inside when I got it, so the inside was obviously not cleaned either.

Krista D. 
Rating:
1.0

Customer did not leave a comment.

Barry H. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

MICHELL L. 
Rating:
2.0

Had to go here after the truck was not were i ranted it and had to spend 45 mins on the phone to find a truck

JUSTIN R. 
Rating:
5.0

Not only was everything perfect, but James your manager Walked out and brought me my keys. He noticed that I was on a mission to get moving, which is one of the reasons that I only use this location. I rent from Uhaul about 10-12 times per year. It's convenient, reasonably priced and sometimes my clients enjoy the free month rentals. Which turn in to a few months!!!

IKA K. 
Rating:
5.0

Customer did not leave a comment.

GAILS C. 
Rating:
5.0

Customer did not leave a comment.

Jame B. 
Rating:
3.0

Customer did not leave a comment.

IYAN W. 
Rating:
5.0

Customer did not leave a comment.

Sam L. 
Rating:
3.0

Everything was good, except they forgot to put dolly in truck

WILLARDC III L. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH J. 
Rating:
5.0

James is very respectful, knowlegeable and always willing to help. Good associate

Jacqueline S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jacqueline S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gene V.  |  First Impressions 
Rating:
5.0

Adequate staffing is a big plus. U-Haul employees made my experience quick and easy. Thanks!!

John C. 
Rating:
5.0

Good service. Best location so far

Gary P. 
Rating:
3.0

Customer did not leave a comment.

Haleigh B. 
Rating:
5.0

Great staff very friendly and easy to deal with. Would recommend anyone needing any of there services to give them a chance as they treat customers very well.

john G. 
Rating:
5.0

Customer did not leave a comment.

GREGORYALAN II B. 
Rating:
3.0

Customer did not leave a comment.

Henry W. 
Rating:
5.0

Customer did not leave a comment.

NADIM A. 
Rating:
5.0

Best uhaul experience yet. I have used a few other uhaul stores in the area. This is by far the best and the most helpful. I will travel the little distance I need to to use this facility again.

Christopher R.  |  Overall Experience 
Rating:
5.0

Customer service is exemplary!

Debra M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOAN S.  |  First Impressions 
Rating:
5.0

Smooth, easy return process. Thank you!

Matthew D. 
Rating:
5.0

you guys have an excellent staff at the thompson road location!!

MELISSABRENDA A. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Great Personal customer service from ur staff

Eugene O. 
Rating:
5.0

Flexible, quick, satisfied

JING X. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
3.0

Customer did not leave a comment.

John W. 
Rating:
4.0

Customer did not leave a comment.

TEVINRAMEL KENNE S.  |  Overall Experience 
Rating:
3.0

You need more people. You always are closing with a single guy for the whole place. Bite the bullet and give them more hours. I have rented trailers at least a half dozen times and many times hook up and drop off myself because you only leave one guy at the counter. It is not their fault you want to eek out a bit more profit by skimping on labor, but you'll still make money.

KENNETHE L. 
Rating:
3.0

Truck was not totally clean I had to clean dried up what looked like exploded soda off the passenger arm handle on the a pillar.Also I returned it with the gas where it was when I picked it up but noticed a gas fee I'm guessing because where the return line sits is on an incline. Truck mechanically was well taken care of at least and trailer gave no issues.

KEITHEMERSON F. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
1.0

I am really pissed at uhaul and will not be using this service again!!! I got fucked over because I mistakenly said I needed the truck for 12 hours but meant 24, so you assholes charged me for using the truck for 2 days instead of one.. I had the truck for 20 hours ... I told the cashier I'd drop it off in the morning and he didn't say I should rent it for 24 hours. FUUUCKKKK YOUUUUU

Justin L. 
Rating:
1.0

Between the facility and the customer service line, I was overall annoyed by the service. I just needed to cancel and get a refund on a storage unit I no longer needed. The first call center rep I spoke to sent a msg to the facility, the facility never reached back out to me. I called back, the next rep blind transferred me to another rep after being on the phone with me for 10 minutes, then the next rep blind transferred me as well. I went to the facility, the rep at the desk did not know how to cancel a storage unit reservation. I've never worked for Uhaul but I was able to walk him through the dashboard to cancel/refund. It took 20 minutes.

Deborah J.  |  Online Move In 
Rating:
5.0

I have used this location in the past. Great staff but the 10' box truck I rented was horrible. Clean inside but the drivers door didn't fully close and the box itself creaked and rocked as you loaded and unloaded from it. Plus the box swayed back & firth as you drove it. Horrible equipment this time around. That truck needs to be decommissioned!

Paige L. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Jasmine H. 
Rating:
4.0

Best customer service..Great communication and follows thru with their service.

Renee S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Pin on the ramp fell out on the road.

Brent Z. 
Rating:
1.0

Sent us across country with a tow and uhaul that lost lights. Lights went out on trailer had to stop and buy temp lights because we were pulled over. Headlight on uhaul went out & reverse lights went out. UNSAFE. The employee who was suppose to help us set up the tow because we we said we needed help asked who my father was and when we told him he did not assist us any further.

Tianna J. 
Rating:
5.0

Customer did not leave a comment.

Craig L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Craig L. 
Rating:
1.0

Worst Experience ever renting a truck. Sorry but it's true and I am going to expose the company.

James W. 
Rating:
5.0

Great service

Evette W. 
Rating:
5.0

Customer did not leave a comment.

C R. 
Rating:
5.0

Very friendly and helpful guys there. In and out in no time picking up and dropping off. Just keep doing what your doing!

Jeffrey A. 
Rating:
5.0

A ok.

JEFFREYS M. 
Rating:
4.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

The marks above say it all. Not one iota of a complaint.

Bradley Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard S. 
Rating:
5.0

Customer did not leave a comment.

Shawn N. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
2.0

I don't recommend online at all if it wasn't for the guy behind the counter I would of had two useless storage units. If the guy behind the counter didn't catch that the computer gave me 2 5x5 and not a 5x10. Other than that just that other people that have storage there some are friendly but others will block the untire hallway and prevented me from getting to my unit causing me to have to find another way around the main hallway

daniel r.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

yara m.  |  First Impressions 
Rating:
5.0

Especially good help from Mr. Johnson, General Manager of the site. He managed the fact that the van we'd ordered had not been returned on time by the previous renter by expediting the cleaning of a similar van on site that was not yet ready for rental. He kept us informed throughout the process and informed us of all our options.

David P. 
Rating:
5.0

Customer did not leave a comment.

Savanna K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Friendly people, very clean offices and storage area. No negative issues.

Bradley Y.  |  First Impressions 
Rating:
1.0

Absolute ripoff. Insurance was specifically not chosen online but was charged. They refused to credit the amount

Charles M. 
Rating:
5.0

Customer did not leave a comment.

MICHAELHAMILTON S. 
Rating:
5.0

Best experience I have had with uhaul.

Christopher R.  |  First Impressions 
Rating:
5.0

The young lady that checked me in was awesome, knowledgeable and friendly

Gene V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ninoshka C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brandon b.  |  Overall Experience 
Rating:
5.0

James Johnson was friendly and efficient. I would rate this experience as a 10 out of 10. This is in complete contrast to my past experience with the facility on Canal street where the staff do not value the Customers time and are inefficient and not focused at all. ie they Stand around talking while the line forms out the door.

Steven S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ika K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

peter s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

peter s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemary P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nichole H.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff.

Jonthan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shana w.  |  First Impressions 
Rating:
5.0

A very well ran and clean facility

michael F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHOSHANAR M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Twana P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Colleen L.  |  Overall Experience 
Rating:
5.0

This is the 2nd year we have used this facility for our daughters dorm storage. We are very pleased with the location and cleanliness of the place. We will be back again this year after schools done.

MICELLE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madison K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nichole H.  |  First Impressions 
Rating:
4.0

My storage was not as secure as I had hoped . My soon to be ex-husband seemed to be able to enter , take and or move things out of it, (nothing in my storage belongs to him ) and he did not have a key or permission from me to get into it.

Robyn M.  |  Overall Experience 
Rating:
1.0

I was very disappointed in the fact that I was required to pay for the complete month when we only were in the unit for 6 days of the month. I realize it probably is covered somewhere in the small print of the contract. But to me is a very dishonest business practice to charge for time not used. Many other providers would pro-rate the fee by amount of days used. I will strongly evaluate if I ever use U-Haul again.

Randy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiegist A.  |  Overall Experience 
Rating:
5.0

Staff was super polite and helpful. Storage unit was clean and easily accessed. Truck was easy to drive and readily availabe.

Gretchen H.  |  First Impressions 
Rating:
5.0

The best service at the most difficult times.

Alexis S.  |  First Impressions 
Rating:
3.0

I have no complaints about the staff. Both of my visits to the facility they have been helpful and professional. It also appears to me to be a well kept facility. My only complaint is that both times I have gone they seem to be having system issues causing everything to move very slowly, having to re-enter information because the system is not cooperating, etc. This lead to long wait times and I have to imagine your employees and other customers get frustrated. You really need to fix these system issues!

Brystal N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICELLE L.  |  First Impressions 
Rating:
5.0

couldn't have been better.

David W.  |  Overall Experience 
Rating:
5.0

Friendly and efficient- great operation!

linda a.  |  Overall Experience 
Rating:
5.0

everyone was courteous and professional. very pleased.

David W.  |  First Impressions 
Rating:
5.0

The representative we worked with was fantastic, friendly, and got our move going smoothly for us. The free month of storage has no strings attached, and is a godsend.

kristen s.  |  First Impressions 
Rating:
5.0

Your personal were pleasant and helpful.

PAUL S.  |  First Impressions 
Rating:
5.0

The facility is clean. The staff was professional.

James R.  |  First Impressions 
Rating:
5.0

Best, cleanest, nicest employees!

Kori S.  |  Overall Experience 
Rating:
5.0

The staff at the Thompson Rd location is always amazing.

Linda C.  |  First Impressions 
Rating:
4.0

very clean and well lighted and secure. had an issue when trying to close out our unit but problem was taken care of quickly

Michael A.  |  Overall Experience 
Rating:
3.0

Not at this time.

Lila N.  |  Overall Experience 
Rating:
5.0

Very helpful, great location and facility

marta r.  |  First Impressions 
Rating:
5.0

Guys were pleasant n professional..will definitely be back if I ever need to move again or to rent a storage unit...place was clean n nice...I'm a very happy customer!

Faith S.  |  Overall Experience 
Rating:
5.0

I loved everyone I worked with for this. Moving is a stressful process and the folks at the carrier Circle U-Haul made it way less stressful for me!

Steven M.  |  Overall Experience 
Rating:
5.0

They are the best !!!! 👍😊 Thank you so much!!!

Lilibelle T.  |  Overall Experience 
Rating:
3.0

Slow service, never enough employees to assist, overpriced

gary b.  |  Overall Experience 
Rating:
5.0

The guy who help was great, made my day with how easy he made it for me after the day I had been through already. Hands down the absolute best experience I've had with uhaul in 20yrs! Thanks You!⭐⭐⭐⭐⭐

Chris M.  |  First Impressions 
Rating:
5.0

Very Happy with the storage unit

Michelle L.  |  Overall Experience 
Rating:
5.0

Very helpful and very knowledgeable and so nice! Thank you!

Lilibelle T.  |  First Impressions 
Rating:
1.0

Storage rates are ridiculous. They dont prorate so you lose out money if you move early.

Teniesia H.  |  Overall Experience 
Rating:
5.0

We greatly appreciate the free month that same with a trailer rental. It was a life saver!

Susan R.  |  Overall Experience 
Rating:
5.0

I did not get the name of a gentleman who took care of me, but he was extremely helpful and patient. Very informative as well. Very positive experience.

izabela J.  |  First Impressions 
Rating:
5.0

Great customer service and immaculate premises.

Susan R.  |  First Impressions 
Rating:
5.0

I am very happy with the service I received at U- HAUL. THEY ARE GREAT.

mellisa c.  |  First Impressions 
Rating:
5.0

Will be using this facility again for storing my daughter dorm room stuff that doesn't need to come home with us.Kori was very helpful and very nice.

Michelle L.  |  First Impressions 
Rating:
5.0

We used a brand new Uhaul storage place so it’s very clean and all of the staff are friendly, helpful and kind. It was the one nice part about moving.

susan c.  |  Overall Experience 
Rating:
5.0

Kori Gray was very helpful and professional. The facility is clean and dry.

susan b.  |  First Impressions 
Rating:
5.0

Move in was swift and easy :) .

Oretha S.  |  First Impressions 
Rating:
5.0

Great Experience and very nice worker at the Syracuse drop off. Would definetly use again.

Owen M.  |  First Impressions 
Rating:
5.0

Corey was extremely helpful during my visit and went above and beyond in providing excellent customer service. I couldn’t be more pleased.

Jackie B.  |  First Impressions 
Rating:
5.0

The gentleman was very helpful on helping me pick the right size unit for what we needed. We appreciate all his help. He was very friendly. Great Work.

Carlotta B.  |  First Impressions 
Rating:
5.0

Staff was excellent

LINDA C.  |  Overall Experience 
Rating:
4.0

The people that work there are very help full. Will use this facility again.

david c.  |  Overall Experience 
No reviews have been submitted for this location.

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