Van wasn't where the picture said it was. Very difficult to open key holderDouglas S.
Customer Reviews for U-Haul Moving & Storage of Carrier Circle
Syracuse, NY 13206
(In between James street and Carrier circle)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.NICHOLAS A.
Rented a 6x12 trailer for 3 hours. Was charged for 2 days. Still trying to get a refund. They didn't check the trailer back in until the next morning and they are charging me for that?!? Won't ever go here again.Jeff L.
Customer did not leave a comment.GWENDOLYN S.
Customer did not leave a comment.MICHAELW T.
Terrific staff, bent over backwards to help in any way they couldTimothy J.
Customer did not leave a comment.DALEHECTOR W.
Customer did not leave a comment.Barbara R.
Customer did not leave a comment.GENEM V.
Always friendly and accommodatingGene V.
Customer did not leave a comment.Brian V.
Customer did not leave a comment.RONALDBRUCE M.
Customer did not leave a comment.STEPHENWYATT T.
Every time I come and rent equipment it is always clean and fully stock with supplies and staff is super friendlyTerry M. | First Impressions
Staff was extremely helpful and friendly and knowledgeableTerry M. | Overall Experience
Desk staff were kind, helpful and efficient. Excellent experience. AlisonAlison B.
Customer did not leave a comment.Steven M.
The entire staff including the manager James is very helpful and efficient. I would definitely recommend this place to my friends and familyIKAROSA K. | First Impressions
Customer did not leave a comment.Steven B.
Customer did not leave a comment.Robert G.
I went to the Taft Rd. location and my trailers lights were not working so they sent me to carrier circle and said they would call over to have me registered. I arrived and they had no record of who I was so we had to restart the process and then was given the wrong trailer. This took two hours from start to finish and I ended up paying more for a trailer I did not want but could not switch the trailer because of a commitment I was not running late for.David S.
There was a very bad body odor in the vehicle as well as a dirty bandaid in the cup holder.Alena D.
Customer did not leave a comment.Gene V. | Overall Experience
This is going to be my preferred location. Everyone was helpful and incredibly nice during pickup and drop off.dionne L.
Customer did not leave a comment.MANTSETSEK K.
Customer did not leave a comment.DYLAN M.
Customer did not leave a comment.Jordan L.
Customer did not leave a comment.Cindy S.
The attendant was personable and efficientSTEVENB S.
Customer did not leave a comment.Kathy S.
Very good customer service very polite all the people in that place are awesome I appreciate the last minuteDaniel M.
Customer did not leave a comment.Stephanie S. | First Impressions
Found everything to be clean and convenientEdward W. | First Impressions
Customer did not leave a comment.Gene V.
Used the website for drop off, was easy to do but didn't request to know about the blankets and dolly that I had rented. I just left them in the back of the truck and assumed they were all received. Personally I would have liked to confirm that I brought them back in the condition I rented themMICHAELDAVID T.
the breaks were not at all good.. it was shaking when we the brakes were applied!! it was barely stopping on the white line on the light! and we filled the tank full UHAUL IS CHARGING EXTRA SAYING IT WAS NOT FULL!! it was not full in the first placeANKITADEEPAK S.
Maybe have a seperate line for pre registered people. The staff at this location was the best I have ever dealt with in all my years of truck rental. I love the phone technology that you have incorparated into the check-in/check-out process.BART B.
Customer did not leave a comment.Holly T.
Storage rooms were farthest possible from loading dock, but facility was clean and well managed.Collin A. | Online Move In
James the Owner was terrific. We will use again!Kurtis G.
more explanation to the vehicle. my headlight was out and no one told mJuliette M.
Customer did not leave a comment.CAITLIN S.
The location was clean, the vehicle was clean. The staff was awful! They were clueless and more concerned with talking to each other about each others reservation rather then helping one customer at a time and expediting the waiting line. They argued with a customer at length at the counter rather then removing the customer from the public eye to resolve and save face for customers in line. Awful Service. Awful.Kevin W.
They were way to busy. I did mobile check in because the staff didn't have time to assist. I was also charged at extra $57 at checkout which was frustrating and I still don't know what the charges were for.Denee P.
Change description online about cargo van. We were assigned an older vehicle with less cargo room and the description specified it would fit a queen size mattress. The box spring would not have fit through the door of the assigned rental. While we were waiting, another newer vehicle was returned and we were able to take that instead. The doors on the back of the van were larger to allow the box spring to fit through the doors.Tracy F.
They were great! Like new facilityEmily M. | First Impressions
Customer did not leave a comment.Gene V. | First Impressions
Customer did not leave a comment.Gene V.
Customer did not leave a comment.Keith C. | Overall Experience
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.xiao l. | First Impressions
Customer did not leave a comment.PEACE M.
Customer did not leave a comment.ROXANNE S.
More staff for the demand of heavy traffic days. During local university move out days, there is much more customer traffic. Have more staff available since each transaction can take over 20+ mins.JULIE ANN F.
Customer did not leave a comment.John P.
Customer did not leave a comment.ROSEMARY M.
The staff at Thompson Road were not only very friendly and helpful but they were also accurate and knowledgeable about prices and products. Thank you for making a somewhat stressful move into a great experience... A++THOMASPATRICK C. | Overall Experience
Customer did not leave a comment.Mary Anne C. | First Impressions
Sweep the trailerDenise D.
The only complaint I have is that my card is showing 2 charges for my transaction and should be charged 1 time.Jeruesha M.
Customer did not leave a comment.MICELLE L.
The van was filthy. It was covered in dirt and bird poop, the windshield had smooshed bugs over the entire thing (I had to stop at a gas station to clean it off), and obviously hadn't been washed in awhile. The inside wasn't too bad, but there were crumbs in the cup holders and an empty Gatorade bottle inside when I got it, so the inside was obviously not cleaned either.Krista D.
Customer did not leave a comment.Barry H.
Customer did not leave a comment.John G.
Customer did not leave a comment.MICHELL L.
Had to go here after the truck was not were i ranted it and had to spend 45 mins on the phone to find a truckJUSTIN R.
Not only was everything perfect, but James your manager Walked out and brought me my keys. He noticed that I was on a mission to get moving, which is one of the reasons that I only use this location. I rent from Uhaul about 10-12 times per year. It's convenient, reasonably priced and sometimes my clients enjoy the free month rentals. Which turn in to a few months!!!IKA K.
Customer did not leave a comment.GAILS C.
Customer did not leave a comment.Jame B.
Customer did not leave a comment.IYAN W.
Customer did not leave a comment.Sam L.
Everything was good, except they forgot to put dolly in truckWILLARDC III L.
Customer did not leave a comment.JOSEPH J.
James is very respectful, knowlegeable and always willing to help. Good associateJacqueline S. | Overall Experience
Customer did not leave a comment.Jacqueline S. | Overall Experience
Customer did not leave a comment.Gene V. | First Impressions
Adequate staffing is a big plus. U-Haul employees made my experience quick and easy. Thanks!!John C.
Good service. Best location so farGary P.
Customer did not leave a comment.Haleigh B.
Great staff very friendly and easy to deal with. Would recommend anyone needing any of there services to give them a chance as they treat customers very well.john G.
Customer did not leave a comment.GREGORYALAN II B.
Customer did not leave a comment.Henry W.
Customer did not leave a comment.NADIM A.
Best uhaul experience yet. I have used a few other uhaul stores in the area. This is by far the best and the most helpful. I will travel the little distance I need to to use this facility again.Christopher R. | Overall Experience
Customer service is exemplary!Debra M. | Overall Experience
Customer did not leave a comment.JOAN S. | First Impressions
Smooth, easy return process. Thank you!Matthew D.
you guys have an excellent staff at the thompson road location!!MELISSABRENDA A.
Customer did not leave a comment.David R.
Great Personal customer service from ur staffEugene O.
Flexible, quick, satisfiedJING X.
Customer did not leave a comment.Scott S.
Customer did not leave a comment.John W.
Customer did not leave a comment.TEVINRAMEL KENNE S. | Overall Experience
You need more people. You always are closing with a single guy for the whole place. Bite the bullet and give them more hours. I have rented trailers at least a half dozen times and many times hook up and drop off myself because you only leave one guy at the counter. It is not their fault you want to eek out a bit more profit by skimping on labor, but you'll still make money.KENNETHE L.
Truck was not totally clean I had to clean dried up what looked like exploded soda off the passenger arm handle on the a pillar.Also I returned it with the gas where it was when I picked it up but noticed a gas fee I'm guessing because where the return line sits is on an incline. Truck mechanically was well taken care of at least and trailer gave no issues.KEITHEMERSON F.
Customer did not leave a comment.David E.
I am really pissed at uhaul and will not be using this service again!!! I got fucked over because I mistakenly said I needed the truck for 12 hours but meant 24, so you assholes charged me for using the truck for 2 days instead of one.. I had the truck for 20 hours ... I told the cashier I'd drop it off in the morning and he didn't say I should rent it for 24 hours. FUUUCKKKK YOUUUUUJustin L.
Between the facility and the customer service line, I was overall annoyed by the service. I just needed to cancel and get a refund on a storage unit I no longer needed. The first call center rep I spoke to sent a msg to the facility, the facility never reached back out to me. I called back, the next rep blind transferred me to another rep after being on the phone with me for 10 minutes, then the next rep blind transferred me as well. I went to the facility, the rep at the desk did not know how to cancel a storage unit reservation. I've never worked for Uhaul but I was able to walk him through the dashboard to cancel/refund. It took 20 minutes.Deborah J. | Online Move In
I have used this location in the past. Great staff but the 10' box truck I rented was horrible. Clean inside but the drivers door didn't fully close and the box itself creaked and rocked as you loaded and unloaded from it. Plus the box swayed back & firth as you drove it. Horrible equipment this time around. That truck needs to be decommissioned!Paige L.
Customer did not leave a comment.David K.
Customer did not leave a comment.Jasmine H.
Best customer service..Great communication and follows thru with their service.Renee S. | Overall Experience
Customer did not leave a comment.Michelle M.
Pin on the ramp fell out on the road.Brent Z.
Sent us across country with a tow and uhaul that lost lights. Lights went out on trailer had to stop and buy temp lights because we were pulled over. Headlight on uhaul went out & reverse lights went out. UNSAFE. The employee who was suppose to help us set up the tow because we we said we needed help asked who my father was and when we told him he did not assist us any further.Tianna J.
Customer did not leave a comment.Craig L. | First Impressions
Customer did not leave a comment.Christopher C.
Customer did not leave a comment.Craig L.
Worst Experience ever renting a truck. Sorry but it's true and I am going to expose the company.James W.
Great serviceEvette W.
Customer did not leave a comment.C R.
Very friendly and helpful guys there. In and out in no time picking up and dropping off. Just keep doing what your doing!Jeffrey A.
A ok.JEFFREYS M.
Customer did not leave a comment.THOMAS L.
The marks above say it all. Not one iota of a complaint.Bradley Y. | Overall Experience
Customer did not leave a comment.richard S.
Customer did not leave a comment.Shawn N.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.Michael P.
I don't recommend online at all if it wasn't for the guy behind the counter I would of had two useless storage units. If the guy behind the counter didn't catch that the computer gave me 2 5x5 and not a 5x10. Other than that just that other people that have storage there some are friendly but others will block the untire hallway and prevented me from getting to my unit causing me to have to find another way around the main hallwaydaniel r. | Online Move In
Customer did not leave a comment.yara m. | First Impressions
Especially good help from Mr. Johnson, General Manager of the site. He managed the fact that the van we'd ordered had not been returned on time by the previous renter by expediting the cleaning of a similar van on site that was not yet ready for rental. He kept us informed throughout the process and informed us of all our options.David P.
Customer did not leave a comment.Savanna K. | Overall Experience
Customer did not leave a comment.MICHAEL B.
Friendly people, very clean offices and storage area. No negative issues.Bradley Y. | First Impressions
Absolute ripoff. Insurance was specifically not chosen online but was charged. They refused to credit the amountCharles M.
Customer did not leave a comment.MICHAELHAMILTON S.
Best experience I have had with uhaul.Christopher R. | First Impressions
The young lady that checked me in was awesome, knowledgeable and friendlyGene V. | Overall Experience
Customer did not leave a comment.Ninoshka C. | First Impressions
Customer did not leave a comment.brandon b. | Overall Experience
James Johnson was friendly and efficient. I would rate this experience as a 10 out of 10. This is in complete contrast to my past experience with the facility on Canal street where the staff do not value the Customers time and are inefficient and not focused at all. ie they Stand around talking while the line forms out the door.Steven S. | Overall Experience
Customer did not leave a comment.Ika K. | Online Move In
Customer did not leave a comment.peter s. | First Impressions
Customer did not leave a comment.peter s. | Overall Experience
Customer did not leave a comment.Rosemary P. | Online Move In
Customer did not leave a comment.Nichole H. | Overall Experience
Friendly and helpful staff.Jonthan S. | First Impressions
Customer did not leave a comment.Shana w. | First Impressions
A very well ran and clean facilitymichael F. | Overall Experience
Customer did not leave a comment.SHOSHANAR M. | First Impressions
Customer did not leave a comment.Twana P. | First Impressions
Customer did not leave a comment.Colleen L. | Overall Experience
This is the 2nd year we have used this facility for our daughters dorm storage. We are very pleased with the location and cleanliness of the place. We will be back again this year after schools done.MICELLE L. | Overall Experience
Customer did not leave a comment.Madison K. | Overall Experience
Customer did not leave a comment.Nichole H. | First Impressions
My storage was not as secure as I had hoped . My soon to be ex-husband seemed to be able to enter , take and or move things out of it, (nothing in my storage belongs to him ) and he did not have a key or permission from me to get into it.Robyn M. | Overall Experience
I was very disappointed in the fact that I was required to pay for the complete month when we only were in the unit for 6 days of the month. I realize it probably is covered somewhere in the small print of the contract. But to me is a very dishonest business practice to charge for time not used. Many other providers would pro-rate the fee by amount of days used. I will strongly evaluate if I ever use U-Haul again.Randy M. | Overall Experience
Customer did not leave a comment.Tiegist A. | Overall Experience
Staff was super polite and helpful. Storage unit was clean and easily accessed. Truck was easy to drive and readily availabe.Gretchen H. | First Impressions
The best service at the most difficult times.Alexis S. | First Impressions
I have no complaints about the staff. Both of my visits to the facility they have been helpful and professional. It also appears to me to be a well kept facility. My only complaint is that both times I have gone they seem to be having system issues causing everything to move very slowly, having to re-enter information because the system is not cooperating, etc. This lead to long wait times and I have to imagine your employees and other customers get frustrated. You really need to fix these system issues!Brystal N. | First Impressions
Customer did not leave a comment.MICELLE L. | First Impressions
couldn't have been better.David W. | Overall Experience
Friendly and efficient- great operation!linda a. | Overall Experience
everyone was courteous and professional. very pleased.David W. | First Impressions
The representative we worked with was fantastic, friendly, and got our move going smoothly for us. The free month of storage has no strings attached, and is a godsend.kristen s. | First Impressions
Your personal were pleasant and helpful.PAUL S. | First Impressions
The facility is clean. The staff was professional.James R. | First Impressions
Best, cleanest, nicest employees!Kori S. | Overall Experience
The staff at the Thompson Rd location is always amazing.Linda C. | First Impressions
very clean and well lighted and secure. had an issue when trying to close out our unit but problem was taken care of quicklyMichael A. | Overall Experience
Not at this time.Lila N. | Overall Experience
Very helpful, great location and facilitymarta r. | First Impressions
Guys were pleasant n professional..will definitely be back if I ever need to move again or to rent a storage unit...place was clean n nice...I'm a very happy customer!Faith S. | Overall Experience
I loved everyone I worked with for this. Moving is a stressful process and the folks at the carrier Circle U-Haul made it way less stressful for me!Steven M. | Overall Experience
They are the best !!!! 👍😊 Thank you so much!!!Lilibelle T. | Overall Experience
Slow service, never enough employees to assist, overpricedgary b. | Overall Experience
The guy who help was great, made my day with how easy he made it for me after the day I had been through already. Hands down the absolute best experience I've had with uhaul in 20yrs! Thanks You!⭐⭐⭐⭐⭐Chris M. | First Impressions
Very Happy with the storage unitMichelle L. | Overall Experience
Very helpful and very knowledgeable and so nice! Thank you!Lilibelle T. | First Impressions
Storage rates are ridiculous. They dont prorate so you lose out money if you move early.Teniesia H. | Overall Experience
We greatly appreciate the free month that same with a trailer rental. It was a life saver!Susan R. | Overall Experience
I did not get the name of a gentleman who took care of me, but he was extremely helpful and patient. Very informative as well. Very positive experience.izabela J. | First Impressions
Great customer service and immaculate premises.Susan R. | First Impressions
I am very happy with the service I received at U- HAUL. THEY ARE GREAT.mellisa c. | First Impressions
Will be using this facility again for storing my daughter dorm room stuff that doesn't need to come home with us.Kori was very helpful and very nice.Michelle L. | First Impressions
We used a brand new Uhaul storage place so it’s very clean and all of the staff are friendly, helpful and kind. It was the one nice part about moving.susan c. | Overall Experience
Kori Gray was very helpful and professional. The facility is clean and dry.susan b. | First Impressions
Move in was swift and easy :) .Oretha S. | First Impressions
Great Experience and very nice worker at the Syracuse drop off. Would definetly use again.Owen M. | First Impressions
Corey was extremely helpful during my visit and went above and beyond in providing excellent customer service. I couldn’t be more pleased.Jackie B. | First Impressions
The gentleman was very helpful on helping me pick the right size unit for what we needed. We appreciate all his help. He was very friendly. Great Work.Carlotta B. | First Impressions
Staff was excellentLINDA C. | Overall Experience
The people that work there are very help full. Will use this facility again.david c. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!