Customer Reviews for U-Haul Moving & Storage of Carrier Circle

1254 reviews

6341 Thompson Rd   Syracuse, NY 13206
(In between James street and Carrier circle)

(315) 883-8000

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(315) 883-8000

6341 Thompson Rd
Syracuse, NY 13206
(In between James street and Carrier circle)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Good service. Best location so far

Gary P. 
Rating:
3.0

Customer did not leave a comment.

Haleigh B. 
Rating:
5.0

Great staff very friendly and easy to deal with. Would recommend anyone needing any of there services to give them a chance as they treat customers very well.

john G. 
Rating:
5.0

Customer did not leave a comment.

GREGORYALAN II B. 
Rating:
3.0

Customer did not leave a comment.

Henry W. 
Rating:
5.0

Customer did not leave a comment.

NADIM A. 
Rating:
5.0

Best uhaul experience yet. I have used a few other uhaul stores in the area. This is by far the best and the most helpful. I will travel the little distance I need to to use this facility again.

Christopher R.  |  Overall Experience 
Rating:
5.0

Customer service is exemplary!

Debra M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOAN S.  |  First Impressions 
Rating:
5.0

Smooth, easy return process. Thank you!

Matthew D. 
Rating:
5.0

you guys have an excellent staff at the thompson road location!!

MELISSABRENDA A. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Great Personal customer service from ur staff

Eugene O. 
Rating:
5.0

Flexible, quick, satisfied

JING X. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
3.0

Customer did not leave a comment.

John W. 
Rating:
4.0

Customer did not leave a comment.

TEVINRAMEL KENNE S.  |  Overall Experience 
Rating:
3.0

You need more people. You always are closing with a single guy for the whole place. Bite the bullet and give them more hours. I have rented trailers at least a half dozen times and many times hook up and drop off myself because you only leave one guy at the counter. It is not their fault you want to eek out a bit more profit by skimping on labor, but you'll still make money.

KENNETHE L. 
Rating:
3.0

Truck was not totally clean I had to clean dried up what looked like exploded soda off the passenger arm handle on the a pillar.Also I returned it with the gas where it was when I picked it up but noticed a gas fee I'm guessing because where the return line sits is on an incline. Truck mechanically was well taken care of at least and trailer gave no issues.

KEITHEMERSON F. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
1.0

I am really pissed at uhaul and will not be using this service again!!! I got fucked over because I mistakenly said I needed the truck for 12 hours but meant 24, so you assholes charged me for using the truck for 2 days instead of one.. I had the truck for 20 hours ... I told the cashier I'd drop it off in the morning and he didn't say I should rent it for 24 hours. FUUUCKKKK YOUUUUU

Justin L. 
Rating:
1.0

Between the facility and the customer service line, I was overall annoyed by the service. I just needed to cancel and get a refund on a storage unit I no longer needed. The first call center rep I spoke to sent a msg to the facility, the facility never reached back out to me. I called back, the next rep blind transferred me to another rep after being on the phone with me for 10 minutes, then the next rep blind transferred me as well. I went to the facility, the rep at the desk did not know how to cancel a storage unit reservation. I've never worked for Uhaul but I was able to walk him through the dashboard to cancel/refund. It took 20 minutes.

Deborah J.  |  Online Move In 
Rating:
5.0

I have used this location in the past. Great staff but the 10' box truck I rented was horrible. Clean inside but the drivers door didn't fully close and the box itself creaked and rocked as you loaded and unloaded from it. Plus the box swayed back & firth as you drove it. Horrible equipment this time around. That truck needs to be decommissioned!

Paige L. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Jasmine H. 
Rating:
4.0

Best customer service..Great communication and follows thru with their service.

Renee S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Pin on the ramp fell out on the road.

Brent Z. 
Rating:
1.0

Sent us across country with a tow and uhaul that lost lights. Lights went out on trailer had to stop and buy temp lights because we were pulled over. Headlight on uhaul went out & reverse lights went out. UNSAFE. The employee who was suppose to help us set up the tow because we we said we needed help asked who my father was and when we told him he did not assist us any further.

Tianna J. 
Rating:
5.0

Customer did not leave a comment.

Craig L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Craig L. 
Rating:
1.0

Worst Experience ever renting a truck. Sorry but it's true and I am going to expose the company.

James W. 
Rating:
5.0

Great service

Evette W. 
Rating:
5.0

Customer did not leave a comment.

C R. 
Rating:
5.0

Very friendly and helpful guys there. In and out in no time picking up and dropping off. Just keep doing what your doing!

Jeffrey A. 
Rating:
5.0

A ok.

JEFFREYS M. 
Rating:
4.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

The marks above say it all. Not one iota of a complaint.

Bradley Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard S. 
Rating:
5.0

Customer did not leave a comment.

Shawn N. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
2.0

I don't recommend online at all if it wasn't for the guy behind the counter I would of had two useless storage units. If the guy behind the counter didn't catch that the computer gave me 2 5x5 and not a 5x10. Other than that just that other people that have storage there some are friendly but others will block the untire hallway and prevented me from getting to my unit causing me to have to find another way around the main hallway

daniel r.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

yara m.  |  First Impressions 
Rating:
5.0

Especially good help from Mr. Johnson, General Manager of the site. He managed the fact that the van we'd ordered had not been returned on time by the previous renter by expediting the cleaning of a similar van on site that was not yet ready for rental. He kept us informed throughout the process and informed us of all our options.

David P. 
Rating:
5.0

Customer did not leave a comment.

Savanna K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Friendly people, very clean offices and storage area. No negative issues.

Bradley Y.  |  First Impressions 
Rating:
1.0

Absolute ripoff. Insurance was specifically not chosen online but was charged. They refused to credit the amount

Charles M. 
Rating:
5.0

Customer did not leave a comment.

MICHAELHAMILTON S. 
Rating:
4.0

Customer did not leave a comment.

Jill D. 
Rating:
4.0

Customer did not leave a comment.

THERESAELIZABETH S. 
Rating:
5.0

Best experience with uhaul in this area. If I need to rent from uhaul again I will drive the distance to use this particular location. Very polite, professional, helpful, and efficient.

C R. 
Rating:
5.0

Best experience I have had with uhaul.

Christopher R.  |  First Impressions 
Rating:
5.0

James, the general manager is an excellent asset to this location. I rent your house quite often and I always go to Thompson Road because I know I can rely on him for vehicles, deficiency of checking in and checking out, and the cleanliness and professionalism of all of the workers.

IKAROSA K. 
Rating:
4.0

Anybody make mistakes the important thing is to be willing to help to resolve it. And you guys did it. Thank you

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Sonja H. 
Rating:
5.0

Desk staff always helpful, friendly and patient. Thanks!

susan K. 
Rating:
3.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah N. 
Rating:
5.0

Online system was terrible-

RICHARD JR M. 
Rating:
5.0

Customer did not leave a comment.

Deborah P. 
Rating:
5.0

N/A

DL M. 
Rating:
1.0

The girl Corey in the front was very rude, yelling at me and making me late for the moving people.

Sharmeeka K. 
Rating:
5.0

Quick, easy, and friendly service

TRUFAT E. 
Rating:
5.0

Customer did not leave a comment.

KATLYNG B. 
Rating:
5.0

Nothing everyone I had encountered was pleasant and friendly and helpful

James P. 
Rating:
5.0

Customer did not leave a comment.

FRED G. 
Rating:
5.0

Customer did not leave a comment.

Frederick G. 
Rating:
3.0

The pick up couldn't have been better. The drop off couldn't have been worse.

Tiffany S. 
Rating:
3.0

Customer did not leave a comment.

AMANDA W. 
Rating:
5.0

Always the best service!

JEROME II S. 
Rating:
5.0

The store rental agent was very courteous and helpful hard worker .

ROMAJ M. 
Rating:
5.0

Customer did not leave a comment.

Kathleen C. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

The young lady that checked me in was awesome, knowledgeable and friendly

Gene V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

LUIS C. 
Rating:
5.0

Customer did not leave a comment.

Ninoshka C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
2.0

I placed my order online and assumed everything was ok , once I got onsite I was informed that my trailer wasn't there as the previous person was not back with the rental and they only have one of the size I was looking for. They did give me a larger trailer for the same price but don't understand why they took my money and reserved my trailer if they didn't have the trailer I was looking for.

Brian G. 
Rating:
1.0

Don't double charge, as well as you don't reimburse for your mistake promptly. You caused our bank to charge us insufficient funds. And you haven't even as of yet reimbursed us for your error. We would never recommend Uhaul to any one.

RODNEYD C. 
Rating:
5.0

Customer did not leave a comment.

brandon b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gene V. 
Rating:
5.0

Competent and wonderfully efficient. I'm afraid that I didn't get his name, but you could tell by the way he used his walk, he was all about getting me out quickly, he did crack a couple of jokes that brightened my day.

Patrick K. 
Rating:
5.0

Friendly and efficient service.

Suzanne S. 
Rating:
1.0

No one told me that I needed tools to free the ramps on the car hauler I rented. All of the bolts were overtightened and one bolt was seized and had to be broken off. I struggled with the seized bolt for a long time. This should have been checked before this was given to me

Davey T. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
3.0

The person receiving our drop-off was very dismissive about our complaints related to the lights in the truck. He insisted that the police officer who pulled us over was “messing with us” about the tail lights and that they worked just fine.

DANIELE B. 
Rating:
5.0

Guy checking us in realized there was no hand truck and was able to refund the 10 dollars. Very nice surprise

NATHANIEL B. 
Rating:
1.0

The truck was old and extremely dirty. I was actually disgusted with the condition. Completely unacceptable for a customer to subjected to that.

DAVIDMICHAEL F. 
Rating:
5.0

The person that helped me was super helpful. I would definitely go back! He explained everything and took care of me. I love his customer service!

Chih H. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

ROCCO A. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Joe G. 
Rating:
5.0

James Johnson was friendly and efficient. I would rate this experience as a 10 out of 10. This is in complete contrast to my past experience with the facility on Canal street where the staff do not value the Customers time and are inefficient and not focused at all. ie they Stand around talking while the line forms out the door.

Steven S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trever T. 
Rating:
5.0

Customer did not leave a comment.

Todd I. 
Rating:
5.0

Customer did not leave a comment.

Ika K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
2.0

During check in I waited for over 20 minutes. Location only had one worker on a saturday. Worker was not wearing a mask! Store was out of queen size mattress bags so I asked worker if the king size would work; he said yes. I spent $25 to realize the king bags were two twin bags and did NOT fit a queen at all. I was very disappointed with this location and the staff. One upside was the truck was clean and ready.

Abigail W. 
Rating:
5.0

Customer did not leave a comment.

peter s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

peter s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

peter S. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Customer did not leave a comment.

Richard N. 
Rating:
1.0

Customer did not leave a comment.

Brianna V. 
Rating:
5.0

Customer did not leave a comment.

Rosemary P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

robert H. 
Rating:
5.0

There was NO waiting in line, the person who helped me was efficient & helpful. We returned the truck in about an hour. This location was much better in terms of wait time.

Kileen H. 
Rating:
5.0

I first made a reservation at Canal st Syracuse. I chose smart phone pick-up. Was not set up at Uhaul location. Went inside...the girl was rude, unprofessional. When I started the truck, the heater did not work. Went back to counter and again girl extremely rude. No other trucks matching my reservation were available. I'm now over an hour behind schedule. She called someone who told her to have me go to another location(Thompson Rd) which is putting me even more behind schedule. Girl did not offer any kind of compensation, just short and rude. I asked for some kind of compensation. Person on phone offered $50 off. To be applied at the Thompson rd location. Staff at Thompson rd was professional but not sure. I received discount...lower price because of drop off location. I need a full refund for my experience with such horrible experience. I will probably not do business with you in the future and will not suggest Uhaul. Over all, horrible experience!!!

Geoffrey M. 
Rating:
5.0

Customer did not leave a comment.

Nichole H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole H. 
Rating:
4.0

Customer did not leave a comment.

Edward F. 
Rating:
3.0

i have used U-Haul services numerous times, and never had a problem. However, on December 24, 2020 rental was not good. Due to weather conditions, the driver side of the van tires inadvertently became stuck in mud. It was no deep, however the tires on the Van had no grip, they were practically ball. It took over an hour and I used my roadside assistance to help remove the van from mud. When mentioned to U-Haul it was not addressed, I should have received a refund for this rental. As I also had to come again on December 28th, 2020 for another van rental, that was successful. I was disappointed the December 24th, incident was not address.

Jacqueline S. 
Rating:
3.0

Customer did not leave a comment.

Bernard R. 
Rating:
5.0

Customer did not leave a comment.

Brad O. 
Rating:
5.0

Friendly and helpful staff.

Jonthan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonthan S. 
Rating:
5.0

nothing

Timothy K. 
Rating:
5.0

Customer did not leave a comment.

Shana w.  |  First Impressions 
Rating:
5.0

A very well ran and clean facility

michael F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHOSHANAR M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Twana P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Colleen L.  |  Overall Experience 
Rating:
5.0

This is the 2nd year we have used this facility for our daughters dorm storage. We are very pleased with the location and cleanliness of the place. We will be back again this year after schools done.

MICELLE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madison K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nichole H.  |  First Impressions 
Rating:
4.0

My storage was not as secure as I had hoped . My soon to be ex-husband seemed to be able to enter , take and or move things out of it, (nothing in my storage belongs to him ) and he did not have a key or permission from me to get into it.

Robyn M.  |  Overall Experience 
Rating:
1.0

I was very disappointed in the fact that I was required to pay for the complete month when we only were in the unit for 6 days of the month. I realize it probably is covered somewhere in the small print of the contract. But to me is a very dishonest business practice to charge for time not used. Many other providers would pro-rate the fee by amount of days used. I will strongly evaluate if I ever use U-Haul again.

Randy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiegist A.  |  Overall Experience 
Rating:
5.0

Staff was super polite and helpful. Storage unit was clean and easily accessed. Truck was easy to drive and readily availabe.

Gretchen H.  |  First Impressions 
Rating:
5.0

The best service at the most difficult times.

Alexis S.  |  First Impressions 
Rating:
3.0

I have no complaints about the staff. Both of my visits to the facility they have been helpful and professional. It also appears to me to be a well kept facility. My only complaint is that both times I have gone they seem to be having system issues causing everything to move very slowly, having to re-enter information because the system is not cooperating, etc. This lead to long wait times and I have to imagine your employees and other customers get frustrated. You really need to fix these system issues!

Brystal N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICELLE L.  |  First Impressions 
Rating:
5.0

couldn't have been better.

David W.  |  Overall Experience 
Rating:
5.0

Friendly and efficient- great operation!

linda a.  |  Overall Experience 
Rating:
5.0

everyone was courteous and professional. very pleased.

David W.  |  First Impressions 
Rating:
5.0

The representative we worked with was fantastic, friendly, and got our move going smoothly for us. The free month of storage has no strings attached, and is a godsend.

kristen s.  |  First Impressions 
Rating:
5.0

Your personal were pleasant and helpful.

PAUL S.  |  First Impressions 
Rating:
5.0

The facility is clean. The staff was professional.

James R.  |  First Impressions 
Rating:
5.0

Best, cleanest, nicest employees!

Kori S.  |  Overall Experience 
Rating:
5.0

The staff at the Thompson Rd location is always amazing.

Linda C.  |  First Impressions 
Rating:
4.0

very clean and well lighted and secure. had an issue when trying to close out our unit but problem was taken care of quickly

Michael A.  |  Overall Experience 
Rating:
3.0

Not at this time.

Lila N.  |  Overall Experience 
Rating:
5.0

Very helpful, great location and facility

marta r.  |  First Impressions 
Rating:
5.0

Guys were pleasant n professional..will definitely be back if I ever need to move again or to rent a storage unit...place was clean n nice...I'm a very happy customer!

Faith S.  |  Overall Experience 
Rating:
5.0

I loved everyone I worked with for this. Moving is a stressful process and the folks at the carrier Circle U-Haul made it way less stressful for me!

Steven M.  |  Overall Experience 
Rating:
5.0

They are the best !!!! 👍😊 Thank you so much!!!

Lilibelle T.  |  Overall Experience 
Rating:
3.0

Slow service, never enough employees to assist, overpriced

gary b.  |  Overall Experience 
Rating:
5.0

The guy who help was great, made my day with how easy he made it for me after the day I had been through already. Hands down the absolute best experience I've had with uhaul in 20yrs! Thanks You!⭐⭐⭐⭐⭐

Chris M.  |  First Impressions 
Rating:
5.0

Very Happy with the storage unit

Michelle L.  |  Overall Experience 
Rating:
5.0

Very helpful and very knowledgeable and so nice! Thank you!

Lilibelle T.  |  First Impressions 
Rating:
1.0

Storage rates are ridiculous. They dont prorate so you lose out money if you move early.

Teniesia H.  |  Overall Experience 
Rating:
5.0

We greatly appreciate the free month that same with a trailer rental. It was a life saver!

Susan R.  |  Overall Experience 
Rating:
5.0

I did not get the name of a gentleman who took care of me, but he was extremely helpful and patient. Very informative as well. Very positive experience.

izabela J.  |  First Impressions 
Rating:
5.0

Great customer service and immaculate premises.

Susan R.  |  First Impressions 
Rating:
5.0

I am very happy with the service I received at U- HAUL. THEY ARE GREAT.

mellisa c.  |  First Impressions 
Rating:
5.0

Will be using this facility again for storing my daughter dorm room stuff that doesn't need to come home with us.Kori was very helpful and very nice.

Michelle L.  |  First Impressions 
Rating:
5.0

We used a brand new Uhaul storage place so it’s very clean and all of the staff are friendly, helpful and kind. It was the one nice part about moving.

susan c.  |  Overall Experience 
Rating:
5.0

Kori Gray was very helpful and professional. The facility is clean and dry.

susan b.  |  First Impressions 
Rating:
5.0

Move in was swift and easy :) .

Oretha S.  |  First Impressions 
Rating:
5.0

Great Experience and very nice worker at the Syracuse drop off. Would definetly use again.

Owen M.  |  First Impressions 
Rating:
5.0

Corey was extremely helpful during my visit and went above and beyond in providing excellent customer service. I couldn’t be more pleased.

Jackie B.  |  First Impressions 
Rating:
5.0

The gentleman was very helpful on helping me pick the right size unit for what we needed. We appreciate all his help. He was very friendly. Great Work.

Carlotta B.  |  First Impressions 
Rating:
5.0

Staff was excellent

LINDA C.  |  Overall Experience 
Rating:
4.0

The people that work there are very help full. Will use this facility again.

david c.  |  Overall Experience 
Rating:
5.0

This has become my favorite UHaul store. Everyone that works there has been so nice and extremely helpful! I moved out of state but I still recommend that particular store to my friends back in Syr

Heather G.  |  Overall Experience 
Rating:
5.0

I would highly recommend Uhaul of Carrier Circle. The facility was extremely clean and well maintained. The staff were very helpful and friendly.

Patricia T.  |  Overall Experience 
No reviews have been submitted for this location.

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