Customer Reviews for U-Haul Moving & Storage of Cedar Brook

601 reviews

105 Rte 73   Berlin, NJ 08009
(In Winslow township Just south of Hitch RV)

(609) 561-5800

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(609) 561-5800

105 Rte 73
Berlin, NJ 08009
(In Winslow township Just south of Hitch RV)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Would be a much more user friendly experience if the long haul trucks had cruise control.

Robert H. 
Rating:
5.0

Nothing. Everything was perfect. Very friendly and professional. Thank you!

Jerry M. 
Rating:
5.0

Your platform and centralized customer support is atrocious. After reserving a cargo van at a nearby location I went online to facilitate my reservation. When I finished it told me I had to pick up the van at another location further away. When I texted online customer support they directed me to a toll free number, where I waited 15 minutes without success. I went back to the original location who assured me they had vans and arranged the rental themselves.

Bart P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
2.0

Customer did not leave a comment.

Keith R. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Excellent place they deal with you in a professional manner.Everything went very smoothly

Luis T. 
Rating:
5.0

Customer did not leave a comment.

Seven M. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Paul J. 
Rating:
4.0

Keep up the good work.

Elvin W. 
Rating:
5.0

Customer did not leave a comment.

Raymond E. 
Rating:
3.0

Again, we were suppose to return truck in Hamilton and the location changed. It would have bee an easier return if the location didn't change.

JEFFREY H. 
Rating:
1.0

I place a reservation in williamstown nj found out don't have the size truck. and then they send me to the one thats in route 73 berlin . Making me late to my appointment

Eugensky B. 
Rating:
1.0

Over charge for fuel and mileage

MCPHERSON P. 
Rating:
5.0

Have more pick up trucks.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Loretta D. 
Rating:
5.0

I like the Ford van, not the Chevy van, that I rented this time!!!

Vincent C. 
Rating:
5.0

Customer did not leave a comment.

Marcia R. 
Rating:
5.0

Agent at this location has excellent customer service skills and he should be commended for the way he treats his customers . Great experience at this location.

Denise D. 
Rating:
4.0

Customer did not leave a comment.

LUIS L. 
Rating:
5.0

Customer did not leave a comment.

Maiquana M. 
Rating:
5.0

Great service

Copelia M. 
Rating:
5.0

Excellent representative of your company, great energy and attitude!

michael C. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Great service. Thank you!

William K. 
Rating:
4.0

Clean the inside of the trucks and cup holders.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Robyn D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carl D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carl D. 
Rating:
5.0

Customer did not leave a comment.

Norman M. 
Rating:
5.0

Customer did not leave a comment.

Bill L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Henri B. 
Rating:
4.0

Customer did not leave a comment.

diana b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COURIER P.  |  Overall Experience 
Rating:
5.0

I arrived in heavy rainfall, and did not know if I would have to walk around outside.No one else was in the showroom, so the clerk had plenty of time to work with me. I needed a lot of info, because I never rented a stall before, and was somewhat green. My 91 year old mother, could no longer live by herself, ans my sisters had moved out of state. In the process of selling her house, I had a lot of personal property to sell of dispose of. She thought she would have been going into a senior home, but that would not work well because of her health. The little bit that she would have taken to the nursing home, is the last items before the sale is done. I have no more room in my home, and neither does the family. She wants us all to have her possessions to remind us of her. It is a lot of work, but I must take care of her myself. We rented a 5'X10'X10', in the climate control section. The salesman shower me the sizes of the storage units, the items that I would need to make the move, and education me on all the new agenda. I think we should be able to fit it all, and other family members will have a need for what she owns in the unit. I am happy that all has turned out well, you guys are great. Thank You.

DIane V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carl C. 
Rating:
5.0

Nothing. Excellent service at this location.

Steven K. 
Rating:
5.0

Charged $10 for a dolly but wasn't advised prior. Overall easy experience and will use again!

Nicole C. 
Rating:
5.0

Customer did not leave a comment.

TOM M. 
Rating:
5.0

Great place, very clean and secure location. I have no worries about leaving my possessions there. Also they provide a very easy access to the site.

mike h.  |  First Impressions 
Rating:
5.0

Everything was good and went smoothly!

JESSE C. 
Rating:
5.0

Nothing but professionalism from start to finish. The customer service was excellent.

john G. 
Rating:
5.0

No issues

Robert M.  |  Online Move In 
Rating:
5.0

All of my belongings remained in excellent condition throughout the entire time. The staff was always available & friendly. Thank you and I would highly recommend Uhaul moving and storage in Cedar Brook.

Melvin W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bridgette R. 
Rating:
5.0

Customer did not leave a comment.

Ian M. 
Rating:
5.0

The representative was was very professional and took care of all my needs

Bolivar F. 
Rating:
5.0

Customer did not leave a comment.

Pete A. 
Rating:
5.0

Customer did not leave a comment.

LAURA R. 
Rating:
5.0

great place & Nice folks... Tom T

Thomas T.  |  Overall Experience 
Rating:
5.0

From reservation of trailer to turn in the staff was outstanding. Very professional and courteous. Congrats on a great Team.

Steven P. 
Rating:
5.0

Keep up the good work guys

James V.  |  Overall Experience 
Rating:
5.0

Best rental experience I ever had.

Keith P. 
Rating:
5.0

The staff was great they explained everything and the layout was very accommodating

LISA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrell B. 
Rating:
5.0

Customer did not leave a comment.

Joni H. 
Rating:
5.0

Excellent sign in and help in upgrading the storage unit as well as helpful in opening the lock on my unit. Very accommodating

William T.  |  First Impressions 
Rating:
5.0

Jovanni was wonderful & very professional. The trailer was clean, no leftover smells from others. Yes that is very important to me. Great experience!!

Dana O. 
Rating:
5.0

Ivan was great!! He was very helpful and patient .. He is awesome ! Kudos and 5 stars!!! Need more people like him in customer service!!!

Jamie M.  |  First Impressions 
Rating:
4.0

The vehicle had so many previous dents and scratches, it took a long time to do the pre trip inspection.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

excellent help.

Francis K. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Treat them as well as you treated me

Leroy M. 
Rating:
5.0

Thi place is very accommodating and very helpful I would recommend everyone to this location

Henry M.  |  First Impressions 
Rating:
5.0

Everyone At location very very Helpful all the time Every time.

Charles F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aaron M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

Thomas T.  |  First Impressions 
Rating:
5.0

I did not need furniture covers. I returned them to Berlin NJ when I brought the ubox back to be shipped.

Rosemary E. 
Rating:
5.0

Perfect pickup and dropoff. Even dropped off after hours and the person working there, who was already in his car set to leave when I pulled in to the parking lot, stopped to help check in the trailer I rented.

Donald B. 
Rating:
3.0

With the flexibility to return vehicle's via mobile, ensure that this vehicle has been returned to the location before it is listed as available.

Jermaine F. 
Rating:
4.0

My only complaint was upon move-out. I vacated my unit 3 weeks early and made sure to go into the office both before & after the unit was cleared to explain my intent. Yet, 3 weeks later, I still received a billing reminder. I had to call the office multiple times to get ahold of someone - when I did, they had no record that I'd cleared my unit. Although the matter was resolved, it was frustrating.

nicole c.  |  Overall Experience 
Rating:
5.0

Always great service and equipment from this location!

PATRICK C. 
Rating:
5.0

Easy in easy out

Michael T. 
Rating:
4.0

Customer did not leave a comment.

Linda R.  |  Overall Experience 
Rating:
5.0

very nice location, clean and supplies well stocked. The young man who helped me was very nice and helpful. Will definitely recommend to people.

Sheila B. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Best uhaul location and staff I've ever encountered!

Sean B. 
Rating:
5.0

Customer did not leave a comment.

Dwight W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Jiovani 10/10

Jonathan R. 
Rating:
5.0

Customer did not leave a comment.

Roosevelt G. 
Rating:
5.0

Friendly and supportive.

Newlin S. 
Rating:
5.0

Customer did not leave a comment.

Wayne D. 
Rating:
5.0

Customer did not leave a comment.

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Mary N. 
Rating:
4.0

Customer did not leave a comment.

rich H. 
Rating:
5.0

Customer did not leave a comment.

holly B. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

I always like how easy you guys make everything; everyone was nice, everything was great. Keep on keeping' on, you're doing great.

Danielle D. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
3.0

I had a question about the Van being half electronic. If it was or not?

Roxanne M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN J M.  |  First Impressions 
Rating:
5.0

Very happy with your Service

kevin&emaleen r.  |  Overall Experience 
Rating:
4.0

Please inform the customer of a switch of location for equipment. I was not notified of the lack of availability until I got to my original Uhaul rental spot. I had to travel 13 miles to the new spot. Lucky I checked in earlier than I was supposed too.

Herolin S. 
Rating:
5.0

Customer did not leave a comment.

Frederick P. 
Rating:
5.0

Customer did not leave a comment.

Christian Q. 
Rating:
5.0

Your customer service people were excellent.

William L. 
Rating:
5.0

Service rep was excellent- friendly and professional- reviewed all aspects of rental and answered all questions

Albert B. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
1.0

See above.

Joel T. 
Rating:
5.0

Very nice young man who assisted me on Sunday.

Charlotte G. 
Rating:
4.0

When I arrived, the only person there was working on a hitch but I didn't know that until I found him there. If he was busy, at least acknowledge my arrival with a shout of 'I'm a little busy but will be right out' or something. The trailer was very rusty and did give some of my tarps marks. If I didn't use tarps, it would have been on the furniture.

Gary K. 
Rating:
5.0

Customer did not leave a comment.

rosa F. 
Rating:
5.0

I tried to do everything online but when I arrived and attempted to sign in to get the vehicle it glitched multiple times. Thank goodness and employee was there to help. He was very mice and expedited they process for me.

LORI D. 
Rating:
5.0

Last minute need of truck and storage. We are 3 hrs. away they made it possible for a huge problem to be a easy task. Thank You very much. These are the times in live people remember God bless you guys

Charles F. 
Rating:
5.0

Agent was very nice and helpful

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Robin G. 
Rating:
5.0

Excellent Professional A++++++++++

Peter G. 
Rating:
5.0

Customer did not leave a comment.

Bridget K. 
Rating:
5.0

Jovanni Mercado went out of his way to be helpful. Any time I went in all the staff were professional and friendly any way needed. I would highly recommend Cedarbrook for uhual rental amd as a storage facility.

Carol M.  |  Overall Experience 
Rating:
1.0

I have been a frequent U haul user over the years. This has been the worst experience I have had. Not this shop, just the whole Uhaul treatment this day. Had made a reservation in Sommers Point, got there, found out it was moved to Egg Harbor TWP. Drove there to find out they didn't have Equipment I had reserved. Manager would not make an accommodation for me. Said I could drive to Absecon where he had Equipment. So mad I left. Called Cedarbrook location because I was going that way. He had one. Yea! Poor guy was so swamped, after doing paperwork, I drove around hooked up trailer myself. Waited 20 minutes for him to come make sure everything was ok. Took care of my business and dropped unit back at Cedarbrook, parked in the same spot I took it from. Unhooked it myself. And what did I get? CHARGED $21.13! Overnight drop off. ALL YOU HAD TO DO IS WALK OUT AND MAKE SURE IT WAS THERE! BULL****. You need to take that fee off, please. Jeffrey LaBarth

Jeffrey L. 
Rating:
5.0

Everything was fabulous! Wonderful Service from pick up to drop off. Thank you Cedarbrook U-Haul.

Regina B. 
Rating:
1.0

Customer did not leave a comment.

Jorge A. 
Rating:
5.0

Customer service advisor staff was great and very helpful.

Kevin W.  |  First Impressions 
Rating:
5.0

I purchased the circular lock (the one that has a key) for the UHaul, but it did not fit the lock as intended. I had to to some maneuvering in order to make it work.

Gabriel W. 
Rating:
5.0

Customer did not leave a comment.

VLAD Z. 
Rating:
5.0

I also contracted to rent a cargo trailer through that facility. Your staff was polite, knowledgeable, and super helpful. Could not have asked for better service! Thank you.

Kathleen K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill L.  |  First Impressions 
Rating:
4.0

The gate for the drive up storage needs to be fixed. Other than that, Ivan was 5 stars.

BRUNO B.  |  First Impressions 
Rating:
5.0

Govanni and Ivan were super helpful. Couldn't ask for better service

Kathleen K.  |  First Impressions 
Rating:
5.0

Staff very friendly and helped me whenever I had a problem

Marie G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

nicole c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  Overall Experience 
Rating:
4.0

The only issue I had was some damage from mice. I think more could be done to control rodents. Overall a positive experience. Would use this facility again.

LAURA M. D.  |  Overall Experience 
Rating:
4.0

I had an issue with mice in my unit.

THOMAS A.  |  Overall Experience 
Rating:
5.0

The staff at U-Haul of Cedarbrook were all incredibly professional, polite, and knowledgeable. The facility was clean and well maintained.

joseph w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTIN F.  |  Overall Experience 
Rating:
5.0

Things at Cedar Brook have improved a great deal under Jovani Mercado. It also helps a great deal having the new service center. I would recommend to anyone.

rich c.  |  Overall Experience 
Rating:
5.0

Jiovani was Great answered all our questions he was friendly and professional will recommend him to everyone who needs the service thanks for a great experience

Robert H.  |  First Impressions 
Rating:
4.0

Facility is clean and maintained well.

Kimberli B.  |  Overall Experience 
Rating:
5.0

Daniel was very helpful.

diana b.  |  First Impressions 
Rating:
3.0

You should maintain the rates on a yearly basis

Bill N.  |  Overall Experience 
Rating:
5.0

Was well pleased with your service

Leroy D.  |  Overall Experience 
Rating:
5.0

best ever.

FRANCIS K.  |  Overall Experience 
Rating:
5.0

Thank you

Michelle F.  |  Overall Experience 
Rating:
5.0

I had one storage unit for three year and two others for a year. I never had a mouse or any live insects in my unit's. The staff are always cleaning the unit yard and are very helpful and friendly.

LINDA A.  |  Overall Experience 
Rating:
5.0

best ever, grate people in this store.

FRANCIS K.  |  First Impressions 
Rating:
5.0

Thank you for providing me a high quality environment in which to store my property for the past year. The staff was always helpful, professional and friendly. I felt like a valued customer. The best!

Vanessa W.  |  Overall Experience 
Rating:
1.0

Arrived to unload only to find my unit with a lock on it and office closed. Sunday April 14th at 5:30pm. Even after I was forced to by a lock.

Derek D.  |  First Impressions 
Rating:
2.0

unit was Infested with bugs.Had household items and furniture stored.Had to throw most of it away due to spider eggs and mice. The manager,Alex is mean and nasty. Needs to be fired. Hated this place!

DOREEN F.  |  Overall Experience 
Rating:
5.0

Nice

MILTON T.  |  Overall Experience 
Rating:
5.0

Amazing Staff!!!! Super friendly and helpful. A++

Brian W.  |  Overall Experience 
Rating:
5.0

Every think was great. Alex was very helpful.

Bob B.  |  Reservation 
Rating:
5.0

Very helpful staff; made my move smooth and convenient. Thank you

George L.  |  Overall Experience 
Rating:
5.0

Awesome, Express and professional.

Mile M.  |  Reservation 
Rating:
5.0

Excellent service.

Michael K.  |  Overall Experience 
Rating:
5.0

Would like anyone from management to confirm that we are paid off and owe no further payments to you. Rich winkler

Richard W.  |  Overall Experience 
Rating:
5.0

I began to keep my boat and trailer stored at this site in 2010 before U-Haul acquired it. Before than it was a poor site. Since U-Haul acquired it they have made it a wonderful atmosphere.

JUSTIN S.  |  Overall Experience 
Rating:
1.0

there was a mgmt change and I was informed that U-Haul could no longer sign for my pkgs. then told it would cost $2/box. asked the mgr if he was willing to lose a customer. Poor, inexperienced Mgmt

Crystal S.  |  Overall Experience 
Rating:
5.0

Excellent staff, easy process.

Brian C.  |  Overall Experience 
No reviews have been submitted for this location.

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