Gabby was very helpful and provided excellent information. Each and every time I call the staff that take your calls or very pleasant and polite also Craig when I call and speak with him basically anyone. And I have enjoyed the help and assistance that they have provided for me great team keep up the good work.Cassandra J. | First Impressions
U-Haul Moving & Storage of Cedar Hill
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Grab strap on trailer door was broken making it very difficult to open/close door.DONALD W.
Customer did not leave a comment.Charles F.
Customer did not leave a comment.Tim W.
Thank you for the use of your Truck and service.Johnny M.
very happy and I will be backMark K.
Customer did not leave a comment.Sandra M.
Nice person help and give me a good dealELMER B.
Customer did not leave a comment.MARK W.
Great service.Alonso R.
Customer did not leave a comment.Isaac B.
Team was very friendly and helpful.DAHL S.
Customer did not leave a comment.AL S.
GreT staffDalace Skye D.
Customer did not leave a comment.Crystal S.
Takes forever to check out. Everything done on cell phones and "cell service is terrible here." Dropped off truck in time and took them 20 mins to check it in because they had four trucks sitting there emailing to be checked in. That put me over 24 hours and they charged me another day. Screw yall.James M.
I left the truck with the exact amount of gas it had when I picked it up and I got charge 14 gallons of gas. I called to ask and the manager was screaming at me, they said it's on me because I left, I told him I left becase the lady that received the truck told me to leave because she had 5 trucks in front of me. I was talking on the phone with a lady she was been nice and out of nowhere the store manager started screaming at me and been disrespectful.Carlos A.
Customer did not leave a comment.DENISE B.
Get a seating area for ppl thats waiting that is social distancing from one anotherRonald L.
Customer did not leave a comment.MARISELA G.
The customer service is horrible at this location. I wasn't even greeted when I walked in to pick up my reservation. The guy who was my rep was on his phone texting the whole time while messing with the computer creating my contract. The contract should've been explained in full as far how to return etc. Overall I will never use nor recommend this location again.Shannan W.
Customer did not leave a comment.Sundee S.
Have equipment clean. I can say that the evening clerk was very sweet called to let me know that I left some very sentimental objects in truckJESSIE P.
Great Customer ServiceMicheal E. | Overall Experience
They were really nice, especially the lady that set me up with the rentalDONALD Y.
Customer did not leave a comment.Arnica P. | Overall Experience
Thanks for your business and hospitality. May God bless y’all abundantlyrondelon d. | Overall Experience
Customer did not leave a comment.Jerry C.
charged me $15 late charge was cool but once you charged me another $15 for being more more then 10 days late and you can also charge me additional fees and/or lien on for less then 30 days is insane. I would recommend this facility to anyone.Rodney B. | Overall Experience
Never had a problem and appreciated the staff!jacqueline b. | Overall Experience
Acknowledge when a customer walks in the establishment. All employees need to wear a mask.Justin C.
Customer did not leave a comment.DERICK A.
Your service was excellent Thank you so muchDAPHNE S.
People were not friendly as I did not know what to do when dropping the truck off. I had to speak to the person as he just said keys please. I'm like, what's next...do I go in or...ugh. Sooooooo dissatisfied with this company...from start to finish with my moving from state to state. NEVER again!!!! And you better believe I will be telling anyone who listens to the additional stress this company added to my moving experience and how they didn't care AT ALL!!!!JANET S.
Great Customer service!Micheal E. | First Impressions
Nothing it was excellent for meðŸ˜Eulanda F.
Customer did not leave a comment.Alonso A.
Customer did not leave a comment.TERRANCE M.
I selected a drop off location from the uhaul list of locations. When I get there they informed me that they were no longer a uhaul facility. I go to another facility down the street. Only to be told it wasn't equipped to accommodate the trailer. The lady gave us the address and phone number to another facility. We called ahead to make sure the were able to except this 5Ã—8 trailer. They said yes come on. We get there and east told the couldn't accept it because it's not our drop off location ðŸ˜¡,we should have call the location directly before coming. We told him again we did call ahead. We showed him the phone number and address the previous lady wrote down for us. The he says we need to call the 1-800 number to have drop off location changed to this location. We asked him to do it to speed things up he said no. We are the customers it's our responsibility as the customers to prevent additional fee's for wrong dropoff. Customer service was very helpful. Like I said earlier. No issue with personnel just the system.Frank T.
Mr. Tracy was very helpful and the rest of staff.Ronnie M.
Stress the importance of wearing mask to protect your customers. Two of three of your employees were not wearing mask when we arrived we almost walked out.Malinda G.
My move was perfect ! Thanks for all of your help !!Richard B.
Nothing everything was great.Michael B.
I love uhaulpatricia b. | First Impressions
Customer did not leave a comment.Steven B.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.ROBERT W.
Nothing at this timeMaureen F.
More equipmentSHERMAN S.
Customer did not leave a comment.Johnny D.
Customer did not leave a comment.ruben S.
Customer did not leave a comment.Delores B. | Overall Experience
Only thing I could think of is have maybe one or 2 workers more , but even then they wouldn't be completely necessary, They are on top of their jobs .DANIEL O.
Pick up process was fast, equipment in very good condition. Needed some clean out but fair. Return process was faster than expected. Will definitely recommend.Carlos D.
The bookings agent was the real MVP. She advised me of which trip and pick up drop off option to go with to save us money!! And this is why we will always you uhaul over anyone else!!Rickey O.
Customer did not leave a comment.Angela C.
it was excellent service, just keep doing the sameWILLIAM B.
Everything was handled well.PATRICIA FOLKS S.
Safety, passenger side seat belt was not working.Sherman S.
Fix the electrical jumper cords. Took the second one to get the trailer lights working. And, that one had connectivity issues before all was said and done. Not what one wants on the interstate in the rain at night. Nor, anytime for that matter. Locations need to include a spare with each rental. Charge for it. Refund the cost when returned with the rental. Nuf said. I need a cold beer .......... "It's 5:00 somewhere !"MICHAEL S.
Customer did not leave a comment.lynette B.
Early morning are usually busy, so it should be 2 ppl there so the wait is t so long but overall great serviceTamika M.
Customer did not leave a comment.Dedron J.
They were busy. I waited in line for a while just to be told that I didn't need to wait in line to return a trailer. Employee was on the phone scheduling other employees with customers standing in line waiting. Not considerate.Byron W.
Customer did not leave a comment.oziel A.
Customer did not leave a comment.JAMES ALLEN M.
Customer did not leave a comment.JEANNINE O.
Customer did not leave a comment.LARRY F.
Customer did not leave a comment.Isaiah D.
Customer did not leave a comment.JUAN M.
Service was great I would not change a thing also service guy was friendly and warm.aaron H.
Customer did not leave a comment.Nekal W. | Overall Experience
Customer did not leave a comment.selestine M.
Customer did not leave a comment.ELLEN D.
Customer did not leave a comment.David C.
Don't charge the after hours fee I dropped the keys and locked the truck before I could get the mileagepreston S.
Your store manager merged my reservation with a stranger and now u continue to charge my card! I'm so sick of u trying to fix it! I'm publicly going to call out this scamPARIS T.
Having to get out of the car to swipe the access card is annoying and the limited hours the gate is open is inconvenient. I am aware that for an additional cost you can get a remote key but that’s more money going out the door. I switched to another location that has a drive up keypad and unlimited entry hours. The employees were nice.Cindy W. | Overall Experience
Customer did not leave a comment.Linda S.
Customer did not leave a comment.Michael C.
Great people , easy access , equipment in great shapeKelly J.
My only problem was that I returned after hours and attempted to return the truck online with my phone. However I was not able to do the mobile check in because the website would not except my location even though my location settings were all on. I had to pay an extra $20 because it would not allow me to do the mobile check on my phone.DANIEL W.
Customer did not leave a comment.Alexander W.
Everyone at this location was top notch! The man who took my truck back took his time to call and sat on the phone for 25 minutes calling to make sure I would get my deposit back!! Its amazing!Robert S.
Customer did not leave a comment.Craig J.
N/A. Service was fast and efficientJESSIE B.
Customer did not leave a comment.Patricia S.
Customer did not leave a comment.PAUL B.
Customer did not leave a comment.Peggy M.
Customer did not leave a comment.Theresa G.
The entire booking experience was seamless, they were very courteous and helpful when I needed to decide what size truck I needed. the following day we had a few hiccups and they called to check on me and it was so nice when I asked for an extension and he said no worries, you answered our call and that makes us feel better also knowing things are still working out for you.The the following day the young men who were there to close the rental and check the truck were awesome also. This is customer service as good as Chikafile' lol.DEBORAH DENISE A.
Customer did not leave a comment.Mark B.
Picked up a trailer at 904am. Dropped at 642pm. Got charged an additional $20 for after hours. They mever mentioned anything other than 24 hour rental. We had it less than 10 hours. Called this morning about the charge. What a joke. Never again. I hate to say it but odds are Im not a BLM supporter and I guess it showed.Elizabeth B.
I used this storage facility for nearly 4yrs. I was always well lit and clean. I didn't have issues with bugs and my items remained the same as well I storage them. The only issue I had was some of the workers were not wearing a mask inside the store.Tiffani D. | Overall Experience
Great employeesShawndra B.
Customer did not leave a comment.Willie Y.
The location that I had reserved from on 67 in Midlothian TX failed to fulfill my original contract and Demetrius in Cedar Hill did a fabulous job making everything right!KATHLEEN SAGERTY S.
They were extremely patient, as I took nearly 40 minutes deciding whether or not I would rent. Thanks for your patience.EVANGELINE H.
Customer did not leave a comment.Wanda B.
Customer did not leave a comment.LINDSEY C.
Customer did not leave a comment.Anthony W.
Customer did not leave a comment.charlie R.
Customer did not leave a comment.Denise B.
Customer did not leave a comment.TERRENCE B.
Customer did not leave a comment.Joseph D.
Truck leaked rain water and no one told me.georga M.
Had no problems at all!!! However the reservation I had made the week before in waxahachie- I didn't get my rental and they offered me nothing not even my 50.00 guarantee rental. Will always use cedar hill one when needed!Stacy W.
I am a repeat customer. I have always received excellent customer service from your agents.jesse P.
Highlight out (drivers side) and I had to wait 3 hours to pick up my vehicle because the gate was blocked by trucks AND the air intake hose came detached while I was driving, thought I ran out of gas and wasted another 2-3 hours (and $50 cash) until finally popping the hood and figured out what the problem was. Terrible experience overallJordan O.
Customer did not leave a comment.roraida R.
Customer did not leave a comment.sidney K.
The staff is exceptional with customer service. They truly go above and beyond to satisfy and deliver.Jorge G. | Overall Experience
Customer did not leave a comment.scott k. | Overall Experience
Customer did not leave a comment.NOE L. | Overall Experience
When on the phone getting a quote, I was not made aware the price did not include taxes. Only found out when I arrived at the facility after making the 20 mile trip from my home. The initial monthly phone quote of $154.95 went to $167 and some change. Not that much money on a one time deal, but will add up for our new RV that we had planned on keeping there for as long as we own it which will equate to years. Was not at all happy with the surprise increase.Ben S. | First Impressions
Customer did not leave a comment.tony j. | Overall Experience
Very helpful!bradford d. | First Impressions
Customer did not leave a comment.DANIEL G. | Overall Experience
Customer did not leave a comment.CAMP WAGALOT K. | Overall Experience
Customer did not leave a comment.Jana F. | Overall Experience
Customer did not leave a comment.Erica S. | Overall Experience
Got chance to meet Sean Fullerton what are professional young man he was excellent working skills very impressed and got chance to meet Brandy she was very professional as well very nice person I would recommend U-Haul to any of my friends and family so glad I went by they were so helpful and the staff I would rate the whole experience overwhelming and I if I was in upper management I would do everything in my power to keep these people happy for you have a very well and experienced staff that does a very excellent job thank you.Russell W. | First Impressions
Very pleased with the service of U Haul Cedar HillGARY S. | Overall Experience
The guy who helped me cancel my storage was very nice and super quick! Sorry I don’t remember his name but he was great!Victoria J. | Overall Experience
Service was quick and all employees were extremely friendly and helpful.Angela S. | First Impressions
Thank you for helping my church and me with your storage facility.drake w. | Overall Experience
I give this Rating because your location Manager was:Very unprofessional she treated her staff very unfair.I rented a climate controlled unit, And she did not take care of my problem the(high temp).Dale B. | Overall Experience
Brandy is awesome.. Above and beyond. .. Service with a plus..willie s. | Overall Experience
need a better way to get on and off the high way .not your problem I knowJohnny l. | Overall Experience
n/aSurayyah F. | Overall Experience
I had a good experience with using the climate controlled storage for 4 years.DENISE B. | Overall Experience
Great servicePaul N. | Overall Experience
The 1st week I used the storage my unite got flooded. They tried to repair leak in the ceiling but it leaked again. The requirement to file a claim is too complicated.Eloluvette H. | Overall Experience
There was always a long wait at the counter no matter what day or time of day. Everything seemed to take so very long.Becky H. | Overall Experience
Dropped my stuff broke my expensive china wear and didn’t deliver on timeSarah A. | Overall Experience
The staff at 1050 KCK Way Cedar Hill Tx are very professional and knowledgeable.Ebbie C. | Overall Experience
Wish i knew her name but she was friendly professional and was patient with us as we sorted out info. She took us to our 15’ truck. She got us on our way.camroy d. | Overall Experience
Great experience, no problems.Aaron H. | Overall Experience
The representative onsite (Shawn) I believe is his name was not helpful and the price I had been quoted orginally changed within a 24hr period. Did not rent a unit with the facility.KRISTIAN C. | First Impressions
Everyone was very nice and helpful. Kristen gave me a tour of the different storage units a available. It took some time, though, to get the whole process finished. More time than i anticipated.Becky H. | First Impressions
Aaron Crooked, your representative, was very considerate when I advised that the unit I was in was not suitable for my needs. He Stuck with me until my problem was resolved.Jerry M. | Overall Experience
TOOO HIGH $ ALL OF YOUR U-HAUL Should have the same policy and information. We were charged an out rages sum $. Your store had different information.BILLY STEPHEN C. | Overall Experience
When the ac gets permanently fixed it’ll be an excellent raiting. I used this facility for 5 years. Thank you for such wonderful service.MARY E. | Overall Experience
You have been trying to locate my U-Box for a month. I call but get the run around. No one ever returns my call. I did a live chat & was treated poorly. Will someone PLEASE help me?Felicia C. | Overall Experience
I found water in my unit multiple times an reported it to the staff each time an yet each time it rained water would leak into my unit. Brenden was useless. Rude an acts annoyed by anyone.Scott M. | Overall Experience
There is an very bad CommunicationChris H. | Reservation
Satisfiedbetty w. | Overall Experience
Great staff....all very friendly and personable. A pleasure to deal with.Traci M. | Reservation
Great customer service and price.demarcus r. | Reservation
Had y'all for 3 years charge a late fee after 3 days and another one after 10. I feel y'all rip people off. Falls prices go up every 6 months, what is this car insurance? I don't recommend them 2 any1JEREMY H. | Overall Experience
We had our 2018 Airstream trailer stored at this facility for 8 days when it was extensively damaged and broken into. Facility is not secure enough to prevent this from happening again.Tim S. | Overall Experience
We only needed the storage unit for a few months but it was exactly what we needed for the short periosJEANNETTE S. | Overall Experience
Additional Services at this Location
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