Customer did not leave a comment.Rebecca B.
U-Haul Moving & Storage of Center Township at Beaver Valley Mall
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.Dorian J.
I ordered a dolly and furniture covers and they were not in the truck. By the time we realized, we were already at our location. The only thing that was offered was to drive back and get them. Sadly, we did not have the time and had to go without. We should've checked before hand, but it would have been more appreciated to have them from the start as expected.Jordan C.
Fella was very helpful. Immediately put me in the larger truck at my request. Prompt drop off, took no more than 5 minutes. Great experience.Sean C.
Staff was very helpful.Lowell E.
Blown away by the facility! Having an indoor parking area to unload the truck was so great! Easy access to carts and elevators! Top notch for me! Customer service was Excellent!Michael S.
Customer did not leave a comment.Willie C.
Everything was very easy to accomplishWayne F.
Customer did not leave a comment.Christopher M.
Customer did not leave a comment.Keith Z.
Nothing - staff made returning the trailer quick and easy.Fredrick K B.
Everything was great. My app login for the truck kept looping and wouldn't work. Went in, and had to wait 15 for someone to come out. Once I got help, everything went well.Brandon B.
The units are a little more expensive than I would like, but they appear to be competitive with other units.Brad A. | First Impressions
Customer did not leave a comment.Rich M.
Customer did not leave a comment.(S) Joseph M.
I am surprised your company charges for extensions caused by weather, I had to keep the trailer an extra day and a half because the roads weren't safe to finish and got charge another 60 dollars, but I really didn't read the fine print so I'm sure it's in thereBrandon B.
The staff was beyond excellent. Very helpful and friendly. Definitely will use this location in the future.Boyd S.
Customer did not leave a comment.George B.
The employee who handled my rental was extremely helpful and made the experience a breeze. The equipment was cleaned and maintained, but it look like a prior fender bender hadn't been addressed on the vehicle. I'm not sure how recent it was though.Justin K.
Customer did not leave a comment.LORRAINE S.
Customer did not leave a comment.Richard B.
Both employees at pick up and drop off went out of their way to be helpful.Joan L.
Customer did not leave a comment.Michael R. | First Impressions
Customer did not leave a comment.LOUIS M.
Customer did not leave a comment.George B.
Customer did not leave a comment.ALEXANDER E.
The facilities and staff members were always great. I would recommend them to anyone for climate controlled storage. However, I really wish u-haul would get their billing straight. The few months that we had a storage unit there it seemed like there was always some kind of issue with billing and we would have to call or come in to get it straightened out. Other than this, it was a good experience.Ben S. | Overall Experience
Customer did not leave a comment.LOUIS M.
Customer did not leave a comment.Michael L. | Overall Experience
Customer did not leave a comment.Paul J. | First Impressions
The rules of ensuring the elevator is unlocked and shut so it is available to the next customer is something that needs enforced. More often than not it was unavailable and the personal elevator needed to be utilized to unlock the large elevator and the trip to your unit took longer than it should Of. On a few occasions it was even the staff who left It locked and open and unavailable for customer use.Alisha B. | Overall Experience
Customer did not leave a comment.(NS) Domenic M.
Great staff!ROBERT M.
Get rid of that checking in yourself....that is so time-consumingDouglas B.
Customer did not leave a comment.Robert M.
The people at the drop off location out western Pennsylvania were very professional and very niceStephen M.
Customer did not leave a comment.Daniel S.
Customer did not leave a comment.Mark R.
Everything was absolutely Amazing!Demetreis D.
The move out process was not at all ideal. Even after submitting my move out request a week prior to the end of my rental period I was still billed for a new month and a late fee tacked on to my total because no one bothered to confirm my move out. I had to call in to have the issue resolved. The call experience was poor as well. The representative who called me back was less than pleasant.Jessie D. | Overall Experience
I rented a truck from Monaca received no warning that it was not returned drove there was told i had to go to another location for a new truck but I would receive complimentary miles. I got to the new location and they said no that's not in the system. Very poor customer service and communication.MICHAEL R.
Customer did not leave a comment.MOHAMMAD TAGHI N.
We did a trial run ( brought 2 chairs) with our moving plan in mind.Tommi W. | First Impressions
These are very trying times for everyone I'm so happy that the staff was very helpful and understanding due to Covid -19Dorian G. | Overall Experience
They gave my truck away right before I got there. But they were quick to find me another one. The real problem came from the movers we got from the helpers sight. They had my job under another person's name. Then they cancel it and created a new one. I was suppose to get three guys for three hours for two locations. I got two guys for three hours. It took them forever. Then charged me another $210 for going over three hours. But with three guys they would have been done. Worse of all they couldn't put everything in the 27 foot truck. When I got to Maine there was a lot of damage. Professional movers unloaded the truck and said it was only 2/3 full. It was two small apartments. And now I have to fly back and rent another truck. And drive back up.Stephen B.
Professional and overall excellent experience.James H.
little bit cheaper mileage rateJanice B.
Customer did not leave a comment.Anthony W.
Perfect All AroundMichele N.
Everything went very well good people nice to work withJeffrey B.
Customer did not leave a comment.Douglas W.
I reserved this equipment to be picked up in Ohio and after getting a guaranteed reservation, I was informed I would have to drive to PA to pick it up and pay for the extra mileage, gas and waste my time. After speaking to Jackie at your eastern Ohio center, we agreed that I would pick it up in PA and pay 0 for any extra miles. I got my bill and I am being charged full price despite the guy at the PA location being completely aware of the arrangements. Refund the mileage or I will dispute the entire transaction.William N.
Customer did not leave a comment.Nakia F.
I think my charges were incorrect. Cost was 30% higher than the reservation estimate. Not happySTEVEN G.
The agent who helped me was phenomenal and so helpful. I appreciate everything he did to help me out during the process. 5 stars to him :)Katie E.
Great polite staffMaryjo P.
Great location the staff that was there was fantastic but they could've used a couple more employees or raises. They were definitely being overworked, but managed it very well.Sebastian W.
Customer did not leave a comment.Brian T.
Customer did not leave a comment.(S)Stefane N.
GREAT SERVICEGINA S.
Was told the night before my move I had to pick up truck at another location. Wanted more furnature.pads they only had 3. Was charged for them and never received them. Frustrating experience.Charles L.
The center was very nice and the employees where very knowledgeable ....my only complaint is I ordered 2 moverers from the website and had to pre pay for there service but they never called or emailed or showed upScott G.
Customer did not leave a comment.Marshall P.
Customer did not leave a comment.Daniel S.
The rate for mileage is a little high, if you could just have the mileage the same on Saturday and Friday as the rest it would be great!Janice B.
very good staffBrian D.
The management and staff at this location made my entire experience easy and first class. In addition, the facility is clean and feels worth spending money to store you belongings. Definitely using this location again and referring others in the area. Thank you!Quiontayus j. | Overall Experience
Customer did not leave a comment.James E.
Customer did not leave a comment.Dave L.
Running boards for the VERY SHORT drivers/passengers!! Replace headlights with LED headlights, the current ones on the vehicles are not very bright. The employees are FANTASTIC!!Victoria B.
Thought I arranged everything online.....& thought I could just pick up the keys at the desk. I had to wait behind a customer to fill out paperwork for almost 45 minutes.....this made me start out late. I thought all paperwork was completed online. They should let people know that if you choose to pick up keys in the office.....there would be a waiting time. All else was great!Patricia R.
I needed some furniture pads and there were none. You need to have more pads available.william S.
Please replace your tires when they are at their warning bars for the safety of your customers. I mentioned that my trailer i rented tires (2 of them) were at their warning bars and that thet seemed that they needed to br replaced...... I was right i had one blowout on the highway. I am greatful I did not have the second one blowout likewise. But super nice, super friendly staff!!!Vincent D.
Customer did not leave a comment.Jeffrey B.
Agent was courteous and helpfulJohn H.
Customer did not leave a comment.(S)JOHN T.
very impressed with this facilityKirk B. | Overall Experience
Nothing needs improved. My service was excellent!JOHN H.
The online/phone check in would not work. The staff at this store are always pleasant and helpful.Francine K.
Customer did not leave a comment.Gary M.
PerfectCoster J. T.
Customer did not leave a comment.EDWARD F.
Best Uhaul facility by far. Definitely recommend. The owner is pretty chill and super easy to work with.George C.
Customer did not leave a comment.David S.
Customer did not leave a comment.(S)David S.
Customer did not leave a comment.CHRISTINA L.
Monaca was great, They took care of everything Chippewa screwed up!!!Douglas C.
Customer did not leave a comment.Gary B. | First Impressions
Christian was extremely professionalDennis G.
Customer did not leave a comment.Holly R.
Customer did not leave a comment.(S)Christopher C.
Customer did not leave a comment.Andrew R.
Your representatives were very helpful. I was in a very tough situation when I walked into your store. They all made me feel comfortable and very willing to help out the wheels under my feet. Thank you guys so much. Great day it is today!John M.
You can't improve on a perfect business setup. The staff knew what they were doing, the layout was good, the equipment was clean and well maintained.Joseph G.
Customer did not leave a comment.James M.
Customer did not leave a comment.Deborah B.
Get my final bill right, you over charged me for 1 day.Donald H.
Nothing, you guys were awesome and super professional. I will absolutely be renting again from you.Travis P.
Customer did not leave a comment.Sally Y.
Customer did not leave a comment.Bonnie N.
Customer did not leave a comment.Stephen G.
Staff was great to work with. Easy to schedule, pick up, and return. Would definitely recommend to friends and family.James B.
AAA+++Eric G. | First Impressions
Customer did not leave a comment.Stephen C.
I truly wish there were higher rankings for the above questions and experiences. This Monaca U-haul goes above and beyond for their customers. I can’t say enough good things about them. I feel as if they are my friends and I can count on them to help me or to be there to celebrate with me! If you ever need a perfect storage space or moving truck please go to this location you won’t regret it. Jill and her crew are the best of the best!Lorraine S. | Overall Experience
Noting to improve. It was a pleasant, easy experience. I would recommend to everyone. The crew at the Monaca, PA UHaul are the very best.Lorraine S.
Was double charged. Still waiting for my confirmation receipt for a refund.Allan K.
Great help No problems ðŸ‘Ronald L.
When I picked up the truck it had a large crack in the windshield which was Already marked with a damage sticker and I had to wait for the back of the truck to be swept out by employee. They also had no utility dollies even though I had reserved one with my rental so I was given an appliance dolly instead which was not useful. When I went to drop off the truck the employee was not wearing a mask and his uhaul shirt was hanging around his neck. Extremely unprofessional.Abigail K.
Customer did not leave a comment.Martha B.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.Brian M.
Customer did not leave a comment.Mark K.
Customer did not leave a comment.Ken S. | Overall Experience
Highly recommend!!!Jessica W. | First Impressions
had a small slip up in the storage unit registering as vacant and when we got there is was in use so we had to go back down and re do the paperwork and get a new unit, but the employee was very apologetic and made it a very easy swap. over all very helpful and informativeKobi B. | First Impressions
Customer did not leave a comment.Lynn S. | First Impressions
The staff at the monaca Uhaul is second to none! The facility is clean and everything is in perfect working condition. This is by far the best storage place in the county!Ben S. | First Impressions
Customer did not leave a comment.Corrine B. | Overall Experience
Customer did not leave a comment.Joyce B. | First Impressions
When I arrived I was greeted very rudely the manager is a ignorant woman I was. Standing in line and when it was my turn I was spoke to by an older gentleman who looked at us and I quote replied to a worker there named Ruben are you going to help these people I said oh my these people that’s not nice he was then still rude as can be then I was over charged by 75 dollars in which was never explained to me about in the first placeJennifer A. | Overall Experience
Customer did not leave a comment.Abigail V. | Overall Experience
Jill was very helpful and friendly. Move is was smooth, without a hitch. Facilities are great. A bit of a walk to get to unit, but the storage facility is massive, so it is to be expected. I would recommend this storage facility to everyone.Renee C. | First Impressions
The Monaca store employees were all OUTSTANDING!!!Dan M. | Overall Experience
I never had young people be amazing, nice, helpful, well mannered and very very polite all in one. Do everything you can to let them know how out standing, amazing and how valued they Are and keep them.Bonnie B. | First Impressions
I found the staff very pleasant and most helpful. I would and have recommended your facility to others. I wish you much success and keep up the good workSusan S. | Overall Experience
I did like this facility I would however prefer that I would have to badge in before a door would open even during normal hoursRobert K. | Overall Experience
This facility and it’s employees are the best. Jill and her staff are awesome. We rented a storage unit and a UHaul from them. The service was excellent. I have and will continue recommending them!Lorraine S. | Overall Experience
No advertising up front that YOUR lock is required and must be purchased when checking in or that there's a cleaning fee until you're leaving. The storage facility is indoors, what are we cleaning?Kristi G. | Overall Experience
They were able to locate my online reservation quicklyJacie S. | First Impressions
I've recently rented 2 storage units and a truck. Every experience has been met by professional, informed employees & clean facilities. The website was a little difficult, but customer svc fixed it.Pamela r. | Overall Experience
Very disorganized. After being assured that my autopay was set up, I went to my unit to find it locked up with a delinquent payment note. I found the manager and he said oh yeah I remember you paid.Jacob S. | Overall Experience
I would recommend.Dawn B. | Overall Experience
We rented a storage unit and a truck to move our furniture in yesterday. Ryan was very knowledgeable and helpful. He explained the whole process for what we needed. We had a great experience!Terry S. | First Impressions
Customer Service was outstanding! The staff is fun and friendly. So glad we came here for indoor storage!theresa l. | First Impressions
Additional Services at this Location
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Our cargo and utility trailers start at $14.95!
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We ship across town or accross the world!
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