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Steven Hill | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Chantilly II
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Extra credit for the nice helpful man working on the office help desk.
Mustafa Bashir | Online Move InAll staffs are really nice & professional specially the manager!!! I HIGHLY recommend this location
Farvez Chowdhury | Overall ExperienceThe U-Haul Moving & Storage Of Chantilly facility was clean and a great value.
Charles Smith | Overall ExperienceThe staff were great and helpful. Fast and convenient service. Thank you, U-Haul!!!
SAIDMOSTAFA MOURTAZA | Overall ExperienceI always had great customer support and the staff helped be above and beyond.
maria yanez | Overall ExperienceAwesome unit
Steven Hill | Online Move InThe office was overwhelmed when I checked in and needed more staff - I felt for them and they did their best. When there was missed communication on our move out all I had to do was call and it was resolved extremely quickly.
Allison Gray-Mendes | Overall ExperienceThis is a good clean center! Good people. No complaints
Idris Aquil | First ImpressionsThe change location drop off fees are too high even though the location is within 10 miles.
Dinam Bigny | Overall ExperienceThe elevator hardly worked. The access door was broken the whole time I had the storage unit. Most of the staff was lazy. This office needs to be investigated for quality or it should be closed down.
WARDELLERNEST SAMOTSHOZO | Overall ExperienceElevator was out of service I rented a large unit and they gave me 2 small units on the 2nd floor that I can’t access and no one would help since it was after hours on Sunday
Sherief Mostafa Abdelrahim | Online Move InVery very good service. Darla was awesome!
Helen Distefano | First ImpressionsThe facility was not available after hours. I have lost $150 on movers cause when I arrived after hours I could not get in. The key lock didn’t work. I called uhaul and it didn’t solve the problem. Access after hours continued being a problem while my stuff was stored there
Senad Sinanovic | Overall ExperienceOne female staff member did not know her pricing and was not helpful in getting the right information. The supervisor had to step in. Everyone else was great.
Linda Field | Overall ExperienceConstant turnover in upper management. Terrible communication. No resolution of ongoing issues related to my storage space. Over-priced. Theft. Excuses by staff constantly.
Bj koubaroulis | Overall ExperienceKeylock whose keypad doesn’t work.
Senad Sinanovic | First ImpressionsStaff was friendly and there was no wait. Alarm kept going off and was unsettling while putting things in storage.
MARCUS LUCIOUS | First ImpressionsEveryone was very kind and welcoming.
Brandon Tedder | Online Move InIt was awesome
Sulaiman Conteh | First ImpressionsEXCELLENT LOCATION, ALL of the staff and management were very helpful, professional, very friendly, always greeted everyone who walked in and at the counter. i will use and HIGHLY RECOMMEND this U-Haul location they are the best on the east coast.
michael moran | Overall ExperienceOne of the best facilities ever and bar none - the VERY best staff! I cannot say enough good things!
Ellen Powers | Overall ExperienceThe facilities were what I needed and rates are fair. I’m impressed with the staff the most; very efficient and helpful.
WYATTNELSON MCCLUNG | Overall ExperienceBath room need to be kept cleaned at all times. You have great staff members!
Anthony Bello | Overall ExperienceThe worse manager &staff are vey rude
NOUREDDINE SAMI | Overall ExperienceI just need to say that the staff at this U-Haul location is one shining star for the company. I found them to be professional, responsive to questions and I’ll have a “get it done” attitude. Seven out of five stars! Good job guys! All of my experiences have been like that at this location for myself and other friends and relatives I have helped with moves when renting trucks or trailers. Thanks for a great customer experience. I don’t know if U-Haul corporate ever sees any of these… But perhaps your VP of operations should jump on a plane and go and look and see how this one runs. Most other U-Haul locations are terrible!
Gregory Morgan | Overall ExperienceAtención del personal muy buena,Todo fué espectacular. Gracias por su servicio.
Jose Saldana | Overall ExperienceThanks for your support!
All Alarm & Audio Services, LLC | Overall ExperienceRyan was a great Customer service Agent
PAMELAMCKAY MURRAY | First ImpressionsSales rep was very rude and disrespectful.
Willam Parks | Overall ExperienceI made reservations for both a truck rental and for a storage unit earlier this week. When I artived, I was told my reservation had been camcelled and that I needed to pick it up by 11:30 AM. I arrived about 2:00. Problem is that no one conveyed that requirement to me. Luckily another renter had returned his truck early so I was able to get a truck. But it took 20± minutes to get that done. I took the truck and.packed it. When I arrived at.the storage facility, there was no info on the document I received at truck rental time. I assumed the info was somewhere on that doc but I hadn't checked it prior to then. Then I'm told no unit had been reserved in the system. 15 minutes later the guy hepling me (who was outstanding) hot me set up. So for making reservations days in advance, I was forced to spend over a half hour and plenty of angst/frustration getting what I expected to already be complete.
john reed | First ImpressionsAlways a great experience!
Krista Pradel | Overall ExperienceExcelente atención muy aamables
FABIO PADILLA | First ImpressionsMi experiencia general de almacenamiento con U-Haul fue excelente suficiente espacio y el personal fue muy amable.
Miguel Guevara | Overall ExperienceAll way around you guys did 100%
Sergio Vargas | First ImpressionsI will note that I received the keys to my new storage unit yesterday, only to find that there is someone else’s lock on the unit. I have not yet gone back to the desk because the line was too long but today I hope to get it straightened out.
Bill Daly | First ImpressionsLove this location!! Always great service!
Sharon Corl | Overall ExperienceExcellent storage experience! and interaction with staff!
Robert Ross | Overall Experiencevery good customer service
George Vinson | First ImpressionsProfessional and helpful!
pradito Saptoro | First ImpressionsMuy buena la atención del personal.
Jose Saldana | First ImpressionsWe just rented our units from you and we are sure that the service will be good. We hope that our time with UHaul goes well. Thank you so for all your help. Gary & Carol Walsh.
All Alarm & Audio Services, LLC | First ImpressionsLos felicito, su atención en todos los detalles fueron muy profesionales. Gracias 🙂
RENEERNESTO BALLADARES RIVAS | Overall ExperienceGreat storage facility. Very helpful staff.
Timothy Fermanis | Overall ExperienceEveryone was very helpful. The facility was clean.
Charles Smith | First ImpressionsCustomer Service is outstanding at this facility!
SANDRA ANDERSON | First ImpressionsExcept for 2 times not adding my unit to my account, rectified that by getting a credit but glad my lock wasn't cut and stuff sold.
Bethanyann Dively | First ImpressionsGreat service, friendly staff. Very helpful
Timothy Fermanis | First ImpressionsThe entire Chantilly office staff treats you like family and that keeps you coming back again and again. Plenty of inventory. I love the 24/7 access. Having access based on the renters personal schedule was the winner for me. The covered private garage access to load/unload during inclement weather was by far the best. Kudos to the Uhaul organization and the Chantilly Management and staff. Have a wonderful holiday season and stay safe. Lorita Nelson
loRita Nelson | Overall ExperienceMy only suggestion is to include lights within the storage units!
SIGNALEONIE MAHUNG | Overall ExperienceThe owner is really nice!
juliana Carter | First ImpressionsA1
MICHAEL BROWN | Overall ExperienceThe manager and staff went out of their way to help me when my equipment broke down. Overall I had an excellent experience with this location.
VINCENTP SIPPLE | Overall ExperienceFirst time user! Great experience, wish we had one closer to home!
WILLIAM HADDEN | Overall ExperienceMy experience was nothing but great. From the lady who helped me to the owner, thank you so much for being kind and super helpful.
RAMI ALGHAZZI | First ImpressionsBeyond doubt its best. Also with truck rental plus storage at same place helped us a lot. Security system and facilities are excellent. Only thing is wish there is more than one car parking spot to download or upload.
VENKATAG BODAPATI | Overall ExperienceThe sales person was very helpful.
Jacqueline Blizzard | First ImpressionsSatisfying experience.
William Maurice | Overall ExperienceThere were some systemic problems moving in. First, I couldn't find the unit and there were no instructions sent. Second, the system did not have me registered (I tried using the code as of yesterday it still lists me as "Pamela." When I tried to open it, the alarm went off. Third, no one tells you to bring scissors to cut the plastic lock, or cuts the lock before you arrive. Fortunately, the desk was very helpful in resolving all these problems so after 30 minutes I was able to move in.
Jose Garzon | Online Move InThe uhaul employee was super helpful and made the move into the unit very easy!
Jason Hull | First ImpressionsAccess Hours AMAZING!!!! very convenient
KYI SCOTT | First ImpressionsRyan was extremely knowledgeable and the manager, Robert, addressed all my concerns.
Essie Mckoy | First ImpressionsMr. Lopez was very understanding and helpful by not charging us for an additional month of storage while waiting for our home to be available to move in.
Eric Lee | Overall ExperiencePoor customer service in the front desk they don't answer the phone and when they answer they will put you on hold for over hours
James Hagan | Overall ExperienceAWESOME, great , exceptional, amazing, and any word like these are just NOT ENOUGH to describe these guys. I had some issues with my moving that made me have to extend my storage time but they are so flexible and made things so much better. very understanding and friendly staff. They understand that moving isnt easy and they do whatever they can to less-in the bs. Shout out to Gaby and Ryan!
malik husnain | Overall Experienceawesome facilities super clean staff are great and very helpful
michael moran | First ImpressionsThe service is excellent thanks
Jose Longoria | First ImpressionsGreat facility with a great staff. If we are back in the area we will be using this facility again.
Clara Engle | Overall ExperienceThank you!
Noreen Wise | Overall ExperienceMr. Lopez and his team were both knowledgeable and willing to make our storage experience a pleasant one. i will tell ANYONE considering storage/moving to call Mr. Lopez's team 1st.
Troy Sunthehimer | First ImpressionsOnly comment would be that most of the units were open and available but I was out in the far corner. Very inconvenient given the space but everything was nice and clean.
Michael Hale | First ImpressionsI always feel that the staff fhere go the extra mile to be helpful. Really appreciate the good attitudes during stressful times!
Nancy Ives | Overall ExperienceGreat service, safe environment.
Colin Stalenburg | Overall ExperienceGreat employees! Thanks for all your help!
LORI POWELL | First ImpressionsI found the staff at CHANTILLY U-Haul to be extremely customer service orientated and very helpful!
Janine Olkowski | Overall ExperienceExcellent services by an Outstanding Uhaul company. Ryan was exceedingly helpful. I will always use and recommend Uhaul being the Bestest if All.
Abdul Khanzada | First ImpressionsVery friendly, helpful staff, clean facilities, would definitely come back!
WILLIAMHAYWARD COWAN | Overall ExperienceStaff is excellent
Sarbdeep Singh | Overall ExperienceThe woman who helped me reserving my unit in-store was very helpful!
KAYLEIGHALISSA NEFF | First ImpressionsIt was an amazing experience.
Sarbdeep Singh | First ImpressionsI was very pleased with my experience at U-Haul. Because of COVID-19 I had to move out of my dorm and go home across the country and I was able to get a storage unit within the hour and was assisted greatly at the actual location.
Morgan Radtke | Online Move InThe best service I have ever recieved. The whole staff. Thank you.
Jon Marshall | First ImpressionsYour staff was well informed, considerate, and gracious to us and we observed others were treated similarly. The facility was top notch, clean, well equipped. The rental trailer and rental unit super!
Emilie Mclaughlin | Overall ExperienceI moved out on 8/15 and was told by the GM Craig that I would get a prorated refund of $66.00 that never happened and was still being billed for storage although I moved out POOR CUSTOMER SERVICE
Carlene Ergus | Overall ExperienceNice storage with reasonable prices. Craig and Ryan provided great customer service
Syed Sami | Overall ExperienceI can't give five stars is because I used the unit for two extra days and was charged for the whole month. Very angry. Not at the facility but at corp policy. Ridiculous. Greg Rowe (503) 396-4329
Gregory Rowe | Overall ExperienceCould not be happier with the service, professionalism and facilities. Your team has made my transition easy!! Appreciate the support!
Aaron Abdullah | First ImpressionsFriendly and willing to help
Jason Graff | First ImpressionsEverything went amazing Thank you UHaul team
Afaf Ambalawi | Overall ExperienceThe cards I was given do not work. The units are clean and the staff helped to find the closest entry to my units...
Marcella Peters | First ImpressionsI'll like the security and the frenly people.
Rene Santos | Overall ExperienceGreat experience.
Inmar Pena Villatoro | First ImpressionsGreat service and location
Sandra Montoya-Leaf | Overall ExperienceI had a very positive experience. I appreciate the friendly atmosphere. Thanks:)
mahvash khan | First ImpressionsThe only flaw was that you were supposed to get my ubox to Manassas and it ended up in Chantilly instead.
Wade Graninger | Overall ExperienceThe entire staff were extremely helpful!
Ora Cruzado | First ImpressionsFriendly staff and excellent customer service.
Rebecca Khoury | Overall ExperienceN/A
Rhonda Martin | Overall ExperienceThey pulled my u boxes for unload on short notice and really helped me out! Grateful they were so helpful.
Edison Guerra | Overall ExperienceOrder 2 br unit for 9/10, want to see 8/30 it's a 5×5 cancelled, ordered larger needed 10th but eff 8/30. 9/2 to cancel unit new hm ready 9/8. No help unit not used. 9/3 was called about the 5x5
Maye Johnson | Overall ExperienceThis facility did an excellent job at providing service. This was a move from Texas to Virginia and it is extremely difficult to get accurate information and timely. I would not use haul again
Barbara Donigan | Overall Experience😁
Hendrik Daman | Overall ExperienceWe had a great experience with the UBox staff, but the U-Haul team was a mess. No one answers the phone, the customer service team cursed and made lewd comments, and it took 1.5 hours to be served.
Andrew Daly | Overall ExperienceIt was the worst experience I've every had with a service provider. Telling everyone I know in Chantily VA and Facebook never to use Uhaul. Chantily office NEVER answered their phone. Despicable!!
Pierre Brousseau | Overall ExperienceI did not actually see the facility. My U-Haul boxes were delivered to my address. The boxes were left on top of a trailer bed together. They should have been removed from the trailer.
Shellye Price | Overall ExperienceThanks for all you did in getting my late daughter's things to my granddaughter in Virginia. She was happy to receive the items.
Oliver Perry | Overall ExperienceThe friendly staff helped overcome the annoyance of being told car haulers don't count for free month of storeage, when your advertisement said "any trailer rental" with a $15/mo price increase.
Brian Holmes | ReservationIT systems must be very antiquated because it always takes forever for staff to use the IT system to complete transactions and serve the next person on line. Most times, I am waiting 30 minutes!
mark bogart | Overall ExperienceHorrible communication; lack of care for customers, inaccurate information and was downright LIED to. Terrible experience - I will NEVER use this service again and will ACTIVELY share my experience.
James Trautz | Overall ExperiencePhones not working for days so a clients can’t arrange services needed;Instead of customer service, clients are an inconvenience to the staff; Had to call the help line to get any assistance.
Anne Lunsford | Overall Experience