Customer did not leave a comment.TIMOTHY L.
Customer Reviews for U-Haul Moving & Storage of Chapel Hill
Chapel Hill, NC 27517
(Across from Briar Chapel on 15-501)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were helped by the manager visiting the location and she was extremely helpful. We struggled to access a truck online at another of your locations and it was good to interact with someone in personTIMOTHY M.
Representatives were very helpful, courteous and took care of everything.Dale B.
This location was under staffed.GEORGEEDWARD M.
Customer did not leave a comment.Mike M. | First Impressions
Customer did not leave a comment.CRYSTAL B.
The staff working on June 10 were great, very helpful and kindWendy R.
Nothingâ€¦ always helpful and friendly folks at this location.William N.
Provide more persons to answer questions other than leaving a message to be responded to later. wait time to speak to a representative was excessive.MARVIN J.
Customer did not leave a comment.REGINA M.
Customer did not leave a comment.PAULA L.
Customer did not leave a comment.Keith K. | Overall Experience
Customer did not leave a comment.RODNEY S.
the $19.95 rental fee was misleadingRobert B.
Customer did not leave a comment.Lisa H.
Customer did not leave a comment.William N.
Customer did not leave a comment.Matthew S.
Customer did not leave a comment.Carl C.
Despite technical challenges and difficult personalities (of those waiting in line on a holiday w/e), Luke Williams provided excellent customer service!Jeffrey T.
Customer did not leave a comment.John H.
The service was great. The lady that check me and was very friendly and knowledgeable about the process. How was created when I returned the vehicle back not a very nice gentleman.JANICE H.
I drove 26 miles and put in 2 gallons of gas. Does the truck get worse than 13 miles/gallon? I took a photo of the fuel gauge at the start and it was less than 3/4 full. Why the fuel surcharge?Jamie W.
We rented on an incredibly busy day (evident from the lack of availability in the entire region) but when we got to the location only one person was working. There were trucks backed up from the drop off area to the street needing to be checked in, and at least 3 people in the customer service area picking up or dropping off the entire time we were there, and only ONE person was working. Makyla Taylor did a fantastic job dealing with each customer, apologizing for delays and processing customers as quickly as she could with an incredible amount of patience. SHAME ON UHAUL for putting her in a situation where basic service to customers was constantly apologizing. You are able to predict need based on reservations, you should be able to schedule more than one staff for peak times of service. Ms. Taylor needs a raise, and your district manager needs to seriously evaluate this store manager's capability.ANGELA B.
Customer did not leave a comment.Davonte B.
Excellent customer service, convenient location. Thank you!!TAMMY M.
Customer did not leave a comment.Kenneth J.
Everyone was so friendly and helpful. Unit was clean and carts readily available.Dena M. | First Impressions
Customer did not leave a comment.Pedro C.
Customer did not leave a comment.ELIZABETH H.
Outstanding customer service! Triple A rating!Randy M.
Best van rental ever! Clean, comfortable, easy to drive, good A/C, good gas mileage. And the counter staff was awesome as well.Dena M.
Super friendly and helpfulRiley A. | First Impressions
Customer did not leave a comment.MEREDITH G.
The storage I had reserved was not available when I got there, they charged double milage on the truck rental.BRENDA B.
Customer did not leave a comment.Natalie G.
Fast friendly efficient serviceCharley V.
A/C did not work.JOHN H.
Customer did not leave a comment.Patricia M. | Overall Experience
Truck reservation that was scheduled at least a month in advance wasn't available and I had to wait 1 3/4 hours for truck to be available. Staff blamed this on inaccuracy of online system. Upon return of truck (driven 13.9 miles after which I put 3.3 gallons of gas in the truck) I was charged a total of $64 in fuel related charges. When I called the local office to dispute charges an attempt was made to credit my card appropriately however the person ended up charging me again versus crediting me. Some major employee training is needed at this location.Ken L.
U-Haul truck reservation that was part of the Storage order was not avaialble. I made the truck reservation well over a month ago for 11 AM pick-up yet when I arrived I was told that there was no truck available and that the "online resevation system is not accurate". I traveled in to Chapel Hill from Pennsylvania to helpmove my son and this created a major issue for us. A truck was provided to me at 12:45 PM however this almost 2-hour delay was unacceptable. I will now think twice about renting from this location for future moves (August).Ken L. | First Impressions
Customer did not leave a comment.SCOTT K.
Customer did not leave a comment.SHERI S.
Customer did not leave a comment.CHRISTOPHER M.
The gentlemen named luke who was managing the store at the time was extremely patient and definitely a good sport. Luke and I had a pleasant time conversing, he helped me out with what my options were what and helped me come to the best end solution for what I needed. Luke had a good sense of humor and made me glad to be there the process took awhile but I did not mind because his customer service was excellent as well as the plethora of phone calls from customers to his managers, even on the phone he was still somehow able to keep us flowing in the right direction while ALSO helping out the new employees that he had to assist and train all while keeping a big grin on his face I would recommend luke and u-hual here on 15 501 to anyone who needs to move anything. Vickers road is the place to beMICHELE S.
Customer did not leave a comment.Ralph H.
Customer did not leave a comment.RODNEY S.
Customer did not leave a comment.CHRISTOPHER T.
Customer did not leave a comment.Rachael W. | First Impressions
Great staff. Very helpful and friendly.Houston P.
Customer did not leave a comment.Katrina H. | First Impressions
Customer did not leave a comment.Peter M. | First Impressions
Customer did not leave a comment.Jeffrey P.
Customer did not leave a comment.brent w. | Overall Experience
50 minutes to get equipment. 1 guy working and a line out the door.ARTHUR P.
Customer did not leave a comment.David F. | Overall Experience
Transaction was smooth, equipment was ready and queen. Helpful staff!DANA W.
Get a correct email address for your customers. Called and waited on hold for an hour to tell you that you had my email address for someone else and I didn't rent a uhaul truck. I was told it was taken care of but obviously it wasn't removed. Please fix it!!!GABRIEL M.
Guy at the front was great to work with and made everything easy. Def recommend this locationJEREMY B.
The turning off the alarm system by first putting access code into a different keypad was a little confusing. Overall liked the process and the facility very much. Employee on-site was very helpful.Andrew P. | Online Move In
Improve Clarity on explaining cost changes from online reservation to contract end by service attendance.FRANK A.
Customer did not leave a comment.Judy L. | First Impressions
They were great! Very helpful! Ms. Taylor is awesome, she made sure I was taken care of after the previous horrible experience I had at UHAUL that day.JACQUELINE W.
Customer did not leave a comment.RHONDA D.
Excellent and very kind staff.Shelia B.
Customer did not leave a comment.Larry A.
Great customer service. Would recommend.THOMAS G.
Customer did not leave a comment.David P. | Overall Experience
Customer did not leave a comment.BOYD L.
Good investmentDELORES A. | Overall Experience
Answer the Telephone at the location more promptly, I was on hold for 30 minutes.CHARLIE W.
great dealPAUL W.
Customer did not leave a comment.KENNETH J.
Smooth check in and out with the vehicle!GWYNNETH H.
Luke is a hard charger and a go getter. Real asset to any companySTEPHENE W.
Customer did not leave a comment.Carl D.
Keep up the Gr8 Customer Sevice! Makaila, Luke and Chuck, Thank You So Much ðŸ™ðŸ¼SHAILESH A.
Customer did not leave a comment.JANEL Y.
The man there was very helpful & nice, I think his name is Luke.Kevin C.
Customer did not leave a comment.Beth W.
Customer did not leave a comment.Joseph G.
Fast and easy to do.Charley V.
I was not able to return my van online due to the app not being able to find my location. I then called UHAUL and was placed on a 40 minute hold, whereupon I hung up.Sarah W.
I was treated with courtesy and thoughtfulness. Thanks for helping to making a stressful situation less stressful.CATHY D.
Customer did not leave a comment.Stephen D.
Customer did not leave a comment.Paula T.
Customer did not leave a comment.Randall M. | Online Move In
Customer did not leave a comment.DAVID R.
Customer service representative named Precious was fantastic at her job. Precious was extremely knowledgeable and helpful during my entire moving process. Precious gets an A +++!DAWN W.
Customer did not leave a comment.BILL G. | Overall Experience
Customer did not leave a comment.TRACY W.
Customer did not leave a comment.BRIAN D.
Customer did not leave a comment.STEPHEN G. | First Impressions
Customer did not leave a comment.JERRY H.
Quick service and friendly staffReed D.
Best Uhaul dealer I've ever been to. When you pull in they are there immediately to help disconnect trailer and get you on your way. In and out in minutes.Joe P.
Very organized and quick as it was a rainy day. Quickly checked me out, asked how it went, very friendly. We were on our way and out of the rain quickly.Nancy A.
Get people who want to work the guy with the blue hair is rude and just a asshole.MICHAEL S.
I understand the lack of staff help, but there is no specific written help on getting into the storage building (two doors, both locked, which keypad to use, hours of staffed operation). No help in getting online for online checkout. I learned much later there is guest WiFi. Online map did not download. Put a map on the building!Michael E C G.
Customer did not leave a comment.Mark P.
always friendly and very helpful with any questions.Carla B.
Always good service.JUSTIN D.
Customer did not leave a comment.JON S.
Not a whole lot, I have rented from this facility many many times and the folks that work there are all very efficient and friendly.PAUL A.
Improve: I couldn't complete the virtual check in because there is zero cell signal in the area. My only option was a old fashion key drop because uhaul.com would not load! It wasn't the best locations fault completely, when we got to a area that had service the uhaul site would not load.MARY M.
Customer did not leave a comment.Fran H.
Customer did not leave a comment.John H.
Customer did not leave a comment.Steven M.
Excellent customer support!DOUGLAS Z.
Excellent customer service from beginning to end.Peter G.
Busy place but staff was transparent. More staff needed and so are higher wages!William B.
Customer did not leave a comment.ROBERT J.
Customer did not leave a comment.Craig S. | First Impressions
There was a slight crack in windshield not visible from external inspection. There was much less gas initially in the tank than the 7-16" we were told was required.Ethan A.
Customer did not leave a comment.BRIAN D.
Customer did not leave a comment.Vicki J. | Overall Experience
Customer did not leave a comment.JOSEPH P.
This was my second move using UBox. I wouldn't hesitate to recommend using this service. The helpers were efficient, knowledgeable and courteous.DEBBY P.
Customer did not leave a comment.MEGAN W.
Customer did not leave a comment.Tatiana B.
Customer did not leave a comment.JOHN D. | First Impressions
very helpful and friendly manager.Michael P. | First Impressions
Precious was just so personable and helpful, she's a real gem!!Patrick G. | First Impressions
Everyone was very helpful and efficient.SUSAN D. | First Impressions
Customer did not leave a comment.SHUJIAN Z. | First Impressions
The staff, at the location and time of my interaction, provided excellent customer service. I could not have expected anything better.Ethan B. | First Impressions
Customer did not leave a comment.Bryan M. | Overall Experience
Very helpful, very relaxing atmosphere; the rep made me feel as though what was important to me was important to him.Bill G. | First Impressions
Outstanding facility and serviceCharles T. | First Impressions
Customer did not leave a comment.Diane S. | First Impressions
Cameron was so kind and really worked hard to make sure I was getting what I needed. Two thumbs way up!LAURA E. | First Impressions
Storage area very clean and convenient. Put my worries about my stuff at ease. Kind of expensive.Bohdan H. | First Impressions
There was a problem with the climate control - it was not working while I was there in July and August. Wine stored there was ruined and I was unable to sort through the belongings as needed because working in the heat made me ill. A repairman was there but the problem was not resolved. The staff was great but I was very upset. Precious has gone above and beyond . The premises are safe and clean. The entire staff professional and helpful.sue s. | Overall Experience
We were using facility for temporary storage until we were totally moved into new home in Briar Chapel.Very convenient for us to move items as needed.Douglas B. | Overall Experience
Customer did not leave a comment.WILLIAM M. | Overall Experience
My car was damaged while parked in the lot. I have requested information from the site's manager, hoping they can share what was caught on the lot cameras but I have not hear back from them.Kelly C. | Overall Experience
Customer did not leave a comment.Mary T. | Overall Experience
They kept every promise and were very accommodating with every step of the process. Very polite and efficient young lady in the office.Mike K. | First Impressions
Customer did not leave a comment.jordi T. | Overall Experience
Customer did not leave a comment.Edward S. | First Impressions
Customer did not leave a comment.Eric R. | Overall Experience
Nice staffDavid L. | First Impressions
Customer did not leave a comment.Joseph T. | Online Move In
Staff is very helpful.John N. | First Impressions
While I was told to make sure to scan my card and check in at every visit, I wasn't told to check out.Yuliana R. | First Impressions
Customer did not leave a comment.Gary C. | Overall Experience
This location is great.Joseph R. | Online Move In
The staff over the last 3 years have been wonderful to work with, especially Patience. Thank you!Giselle N. | Overall Experience
Precious Howard and her staff were very professional and helpful. We enjoyed our experience at U-Haul Moving & Storage of Chapel Hill and will use them again if needed. WayneWayne S. | Overall Experience
While I’m sure it is stated in the contract, when I checked out yesterday I was informed I would not receive a credit for my unused time. This resulted in a loss of over $200, an amount hard to accept in these difficult times. I believe I should have been compensated for the unused time as the facility can now rent the space a gain. Seems a little unfairRoland B. | Overall Experience
Customer did not leave a comment.Christin F. | Overall Experience
Customer did not leave a comment.Levi J. | Overall Experience
The lady that signed me up was more than Pleasant she was friendly.Kathryne D. | First Impressions
Customer did not leave a comment.Gail B. | Overall Experience
Precious & her staff are fantastic to work with. RTRON T. | Overall Experience
Nice folks helped me out at the front desk.John M. | Online Move In
Customer did not leave a comment.Gary C. | First Impressions
Great staff, organized, very nice. Would definitely recommend!Shannon F. | First Impressions
Customer did not leave a comment.MARY V. | Overall Experience
Precious was very helpful. Easy to move in, clean, nice experience!Levi J. | First Impressions
Great Uhaul. Great experience. Excellent staff with Jay and Colt.Ann N. | Overall Experience
Customer did not leave a comment.Michael T. | First Impressions
The staff was particularly helpful on different occasions. I found the facility convenient and well maintained. We would still be there except the trailer that we stored there was sold.PAUL M. | Overall Experience
Friendly, caring ,cooperative and helpful. Excellent job.Douglas B. | First Impressions
Facility was clean and access was easy. The door lock to our building was broken for months. We often had to hunt for a cart. We moved to a larger unit with another vendor for less money.brian g. | Overall Experience
Very professional. More info required than I had expected.Roland B. | First Impressions
Have relied on this facility many times. They go out of their way.Kirstin T. | Overall Experience
The entire staff was very helpful with my rental of a truck as well as a storage unit, which I even had to upgrade to larger unit. It was stress free to know they accommodate my last minute reqm'ts.Celeste Y. | First Impressions
We were extremely pleased with every facet of the facility.William M. | Overall Experience
Convenient location for me and well run facility.Audrey W. | Overall Experience
When we arrived to clean out the unit it seemed to be quite warm in our climate controlled building. Upon getting home, we found a broken phone due to an expanded battery. you should check the temps.Kia Chanel A. | Overall Experience
thanksStan C. | Overall Experience
$30 gas charge is outrageous but was an okay experienceDarleen N. | First Impressions
Very assisting in all areas of finding the perfect size and pricing to accommodate everything I need I would give a 10 to the service I receivedAleem A. | Overall Experience
NoneROBERT L. | First Impressions
Three years of easy use.Sarah H. | Overall Experience
Great experience and but office was understaffed for beginning of the school year rush.emily k. | Overall Experience
Facilities were very well kept. Staff was excellent. Friendly and helpful. I will be seeing them on my next visit.lamont a. | Overall Experience
J was great!Ann N. | First Impressions
Customer service was excellentAleem A. | First Impressions
Colt Short checked us in and was very helpful. He explained everything and was available for additional questions.Donna I. | First Impressions
Almost never anyone in the office and staff member was not helpful and basically rude. Rough day?Gina V. | Overall Experience
Staff was always helpful every time that I needed anything - carts, broom, a larger storage space on the day of a move - they came through.Kevin W. | Overall Experience
Staff were terrific. Place was very clean. Would use again.Ed J. | Overall Experience
Storage went very well. Truck rental was a different story. I had to pick up our 'reserved truck' from a different U-Haul facility 25 miles away vs 3miles away. An hour drive time added to our day.David R. | Overall Experience
Good space, good access, good staff. Thank you.JANE B. | Overall Experience
Staff did a great job from the moment I walked in until I left. Very friendly, courteous, and knowledgeable.Jonathan W. | First Impressions
Seamless pleasant experienceKirstin T. | First Impressions
Staff was very friendly and especially accommodating. It was a smooth transaction.david w. | Overall Experience
We appreciate the quality and convenience of the facilities and helpfulness if staff.BENJAMIN K. | Overall Experience
Great location and service.John N. | First Impressions
Very smooth. The gentleman who helped me explained everything thoroughly.James U. | First Impressions
When my movers never showed Jay told me she would help when she got off. I said no. So she helped me find another company to move me. The staff went out of their way to help me. I highly recommend.Barbara C. | Overall Experience
I stored a collectible classic car, but there were only places with a fairly poor cover (it leaked) and pollen built up unfortunately. All else was very good. Thanks. DSdavid s. | Overall Experience
The staff at this U-Haul facility are excellent - always willing to assist. They are our go to place for trailers, trucks and storage.Lynda B. | Overall Experience
great service. very helpful staffJanelle M. | First Impressions
So far, just fine. Dustin is very helpful and efficient. Dave S 3/19/19david s. | First Impressions
Customer service from Dustin resulted in an increase of $80.00 a month on my storage unit cost. VERY UNHAPPYELLEN S. | First Impressions
Any time I went in they were friendly and helpful. Thank You!Dreama S. | Overall Experience
Every time we visited staff was helpful and entire facility was clean and well kept.SHONA T. | Overall Experience
The GM was excellent to work with from the time I walked in the door until everything was completed. He runs a very impressive operation.William M. | First Impressions
My experience was fantastic. Everybody was friendly, super accomodating, and the facility is spotless. I'll certainly use this location again, and will highly recommend it to others.Matt V. | Overall Experience
Chris was very helpful.Ed J. | First Impressions
Excellent customer service from Chris, Manager, & Staff when I had to use a combination of this U-Haul facility's products (U-Box, Truck, and Storage Unit) to accommodate sale and purchase of a home.Sharon P. | Overall Experience
Staff was great!Paul L. | Overall Experience
Easy to work with. There was some confusion with my preliminary place online not matching my updated address, but it was all correct in the end.Anh N. | Overall Experience
Once again very well taken care of. Appreciate the warm welcome and support of those at the front desk. I am a second-time user and was so well treated the first time.JOHN B. | First Impressions
Customer service was excellent!Seth W. | First Impressions
Nice place, clean and well lit & maintained.Corinne D. | Overall Experience
loved the carts for unloading and loadingKatherine S. | First Impressions
Staff was friendly each time we interacted.dDavid M. | Overall Experience
The staff at UHaul Storage (especially Chris) have been amazing to work with. We have been a client since 2005. Nice JOB!JAMES C S. | Overall Experience
The Manager Christopher Davis was totally professional and an asset for U-Haul. At the same time he has a winning personality.JANICE R M. | Overall Experience
All the people I have dealt with at U-Haul Moving and Storage have been knowledgeable, efficient, and courteous. I would unhesitatingly recommend them to anyone in the Triangle with storage needs.Richard F. | Reservation
Thanks!Monica Y. | Overall Experience
very friendly and helpfulMARGARET S. | Overall Experience
The GM never returned my calls. My initial check-in experience was unsettling and not helpful. I will avoid this location for my next rental.Drew M. | Reservation
Nonejoe f. | Overall Experience
Great staff...Yolanda L. | Overall Experience
Nice clean Place very friendly staff completely satisfied with my experienceVernon W. | Overall Experience
Chris, the manager, has excellent customer service skills. He is extremely knowledgeable about the products, services, and even the systems he uses. It’s a real pleasure getting to deal with him.Mark C. | Reservation
Great experience!!! Highly recommend U-Haul storage.Altea T. | Overall Experience
Christopher and his staff are the best! They are all courteous and helpful with my rental and storage needs. This business is top notch!Rick B. | Reservation
Thank you UhaulMelaneia N. | Reservation
Great customer service! Everyone was very helpful and kind. The storage unit was easy to locate and access and carts were available to help us move in. Would definitely recommend to others!Emily T. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
Propane service delivered straight to your door!