Customer Reviews for U-Haul Moving & Storage of Cheektowaga

1181 reviews

565 Ludwig Ave   Cheektowaga, NY 14227
(@ Broadway)

(716) 892-3333

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(716) 892-3333

565 Ludwig Ave
Cheektowaga, NY 14227
(@ Broadway)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The location is not the issue its the staff. The young lady is generally nice but you have to watch Dave. This is my 2nd issue with him the first resulting in uhaul having to give me a $40 credit. I reserved another truck and upon beginning process jean informed me a henessey bottle was left in a prior truck. Firstly, I don't drink henessey nor drink for that matter she stated upon cleaning Dave found it lodged in a well. Does anyone know the cost of henessey? EXACTLY and if i did drink trust me id never leave an almost full bottle. Well she said it was a warning; warning? I surely didn't like that verbiage i will be reaching out to corporate as well and then even if 1 has liquor and there arent any tickets, driving drunk and? Surely was not happy about this pickup and if it is an attempt for me not to utilize the location they're wasting their time ya have to rise a lil earlier than that to intimidate this MELANATED QUEEN...now im sure you understand.

Keeysha A. 
Rating:
1.0

Terrible experience all the way around

Brittany Y.  |  First Impressions 
Rating:
1.0

I reserved a uhaul truck, dolly and storage unit..none of which were available except the truck. Poor customer service..office was hot and muggy..there was a uhaul truck blocking the customer parking spots..the cashier said oh well hes painting...

Brittany Y. 
Rating:
4.0

This unit which was rented was a good location a corner unit, staff helpful, manager had a great demeaner, and always had a smile, very helpful. if needed in the future i would rent again at this location.

GREGORY F.  |  Overall Experience 
Rating:
4.0

The staff was very friendly and helpful. I would give 5 stars but the online experience was not exactly the easiest, and the initial location I was renting from was closed(even though online said they were open and had limited quantities and that they would reach out if any issues were to come up...no call was received I had to call and wait for 30 min and drove to the wrong location to drive to the location that I ended up with.) pushing me out a bit. But the service I received from the two staff members definitely made the experience for me. Thank you to them for the excellent service

Ronald V. 
Rating:
3.0

Customer did not leave a comment.

Bruce J. 
Rating:
5.0

The staff was VERY helpful and asked questions about my storage needs to make sure I made the right choice

Brett S.  |  First Impressions 
Rating:
5.0

The whole experience there was great! The employee I worked with was on top of every detail. I will choose this location next time I need a Uhaul in that general area.

Ammon V. 
Rating:
2.0

Customer did not leave a comment.

Ashley P. 
Rating:
3.0

If the employ working at the time needs the truck later that day don't explain the self return process and explain I can do that if I go past the scheduled time, then rush me back because he realized the tricked was needed that day for someone else and once I got back tried to have me take it down the street to refuel to “save me money”. Id make sure if you're explained the self return process and get the confirmation email that we can actually do it.

Joshua F. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

It was a good experience and I am grateful for the price and that it doesn't go up because of the pandemic, I also have access and for that I choose this location it just seems more professional than the others ones I've dealt with. thanks for asking.

Anconia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Adrianna V.  |  Overall Experience 
Rating:
5.0

Just like to mention that Dave was great! Very professional but very friendly and made our experience as smooth as possible. Best Regards Greg Ives

Greg I. 
Rating:
5.0

Really nothing, was clean, ready as promised, Great Job, keep up the great work. Thank You.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Dylan K. 
Rating:
5.0

Add parking spaces for your vehicle when you pick up a truck.

Steven W. 
Rating:
5.0

Highly re commend this location for all your storage needs , friendly staff goes the extra mile to help you with any questions or concerns you may have. Always greet you with a smile . Top notch in my book.

Hank L.  |  Overall Experience 
Rating:
4.0

I had a very very good experience there. Jenn and Dave did everything in there power in any type of situation that came up. I just wanna say thank you to you both for making my experience with your company great. Stay blessed and safe to you both.

Anthony H.  |  Overall Experience 
Rating:
5.0

Everything was perfect for a fast and efficient local move. Easy pickup and return with friendly customer service.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Emily M. 
Rating:
5.0

I rent multiple times a year. This was my first time using this location. It was by far the best experience I have ever had with any truck rental company.

Charles F. 
Rating:
5.0

Customer did not leave a comment.

mary M.  |  Overall Experience 
Rating:
5.0

Thank you very much for keeping my property safe at your storage facility. Staff members went the extra mile with us, as it was a difficult time (3years) hope and pray that all the wonderful staff members will be blessed. GOD bless you and your family. From Teresa &George Toledo.

George T.  |  Overall Experience 
Rating:
5.0

None

Carrie G. 
Rating:
4.0

Customer did not leave a comment.

Michael W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karen R. 
Rating:
2.0

It wouldnt be a bad storage unit. Myself and a couple other people all feel the same.. Dave who works there has very poor people skills and needs serious training with dealing with customers..

jeff w.  |  Overall Experience 
Rating:
3.0

Jenn was very nice and helpful. For me location was convenient. I never used a storage facility before so I can’t compare.

Debra G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian F. 
Rating:
5.0

Employee deserves a 6 pack o

Michael B. 
Rating:
5.0

Very friendly and helpful customer service associate!

KEVINCHARLES S. 
Rating:
4.0

The guy who cashed me out wasnt the friendliest guy he looked over tired and aggravated and was sarcastic yo a point .. not complaining just thought he might want to be a bit nicer

David H. 
Rating:
5.0

Keep your receptionist!: (the one who rented me the cargo van, 10/19/20)

John Y. 
Rating:
5.0

Customer did not leave a comment.

Karen B.  |  Overall Experience 
Rating:
5.0

Jenn & Dave sure know how to run a storage facility! If you’re looking for a safe and secure place to store your goods, then look no further! Thank you for your patronage! Stay Safe!

Tom T.  |  Overall Experience 
Rating:
3.0

The only real negative was their was not garbage can or dumpster at this location to remove coffee cups, sandwich wrappers, etc from the truck upon return.

Steven B. 
Rating:
5.0

I can not think of one thing the people there were pleasant and eager to get me into a van and I was on my way. Thank you U-Haul for having such professionals and knowledgeable employees. 👍🏽👍🏽👍🏽

William B. 
Rating:
1.0

I didn't damage the fucking roof. Your process doesn't include the fucking roof so I never thought to examine the damn roof

Robert T. 
Rating:
3.0

When I went to return the truck the Uhaul employee wouldn't allow me to return the truck via the no contact web based program. He was definitely not friendly and very short with me. I will be going back to the Genesee Rd location.

Lisa G. 
Rating:
5.0

Great customer service

Justin B. 
Rating:
5.0

Customer did not leave a comment.

Amanda P. 
Rating:
5.0

Customer did not leave a comment.

Kimberly F. 
Rating:
3.0

The mobile check in experience felt extremely frustrating. I filled out all the info they asked for online the night before picking up the truck. Then, when I arrived, I had to take pictures of the front and back of my license, my face, had to have the mask and glasses off, so had to do it again, I had to have an alternate person or identification to rent, which I wasn't aware of before leaving the house. This seemed ridiculous to me. What if I hadn't had anyone else to put down who would answer their phone at that moment, when I was awaiting approval from head quarters to rent the truck. Do you see how complicated this can be, time consuming and frustrating? When I thought it was going to take about 10 min tops to get the truck and leave, and I had people waiting for me at the moving location, I had to figure this all out right then and there. It tools about an extra 10 min, so almost 20 min total to do this and felt extremely frustrating! Can you please streamline this! And, eliminate the extra additional contact or identification, or at least make this clear that you need this at least a day before someone rents! I mean, if someone doesn't answer the phone, then you're in a predicament! Please streamline this so it's easier for everyone! 💚🤗

Sarah H. 
Rating:
5.0

Customer did not leave a comment.

HOLLY CRYSTAL R. 
Rating:
5.0

Customer did not leave a comment.

Antoine D. 
Rating:
3.0

place is ok

jon P. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Easy to rent and friendly staff

Carrie G. 
Rating:
4.0

Jen was very helpful she is a great addition to your team

David K. 
Rating:
5.0

Great people who run a great business!

Walter R. 
Rating:
4.0

Customer did not leave a comment.

Faruk A. 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra P. 
Rating:
5.0

Nothing. Everything was perfect.

William M. 
Rating:
5.0

The customers service was excellent. Well done

John I. 
Rating:
4.0

Customer did not leave a comment.

Donald M. 
Rating:
4.0

Customer did not leave a comment.

Stephen S. 
Rating:
1.0

I went into the store to discuss charges and the employee at the Counter was EXTREMELY rude and treated me like I was an imbecile. I would never use this location ever again. And truthfully, for my next move I will not utilize Uhaul services again. Poor service! And your brakes are terrible on the Uhaul truck.

Kimberly B. 
Rating:
2.0

I didn't fill up the gas and I expect to pay a little bit cause I know you guys charge 3 something for gas but I was definitely over charged for gas and even the guys math didn't add up when we discussed the gallons I used. He claims I used 3+ gallons and I only drove 24 miles and when I looked it up uhauls go 10-12 miles per gallon it's just sad that he was that crooked and over charged me

Jacob K. 
Rating:
5.0

Customer did not leave a comment.

Heather A. 
Rating:
5.0

On August 22, 2020 When I went to drop off the transporter the young lady was very nice and professional and she guided me as I drove my car off the transporter. when I drop the truck off the gentleman that was there was very nice. However when I picked up my truck on August 21, 2020 that was the most unprofessional degrading customer experience I had, along with the next day the whole issue with my car and the transporter with manager Ryan was unacceptable. I filed a grievance and I've already filed a customer complaint with customer service case number 281830. I WOULD LIKE A FULL REFUND OF THE MONEY THAT I PAID OF $672.62.

April N. 
Rating:
5.0

Nothing. Always efficient and professional.

Elisse A. 
Rating:
4.0

Jennifer was great , very polite and helpful !

David K. 
Rating:
5.0

Customer did not leave a comment.

Maria B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

damaris V. 
Rating:
4.0

No comment

Marie Angela B. 
Rating:
5.0

Customer did not leave a comment.

Christian O. 
Rating:
5.0

Jenn and Dave were easy to deal with, they were both friendly, and both provided great customer service.

Kevin D. 
Rating:
4.0

Customer did not leave a comment.

mary M.  |  First Impressions 
Rating:
5.0

The Original pick up site was 6509 transit ave and no one showed up for my scheduled pick up. The Ludwig ave location saved the day.

Elizabeth M. 
Rating:
4.0

Customer did not leave a comment.

Monicherri W. 
Rating:
1.0

Horrible customer service after I was not able to pick up my truck at 9pm online and move overnight. As a military service member, paramedic and medical student who works overnight this was a huge inconvenience financially as this was planned time off.

Sharon G. 
Rating:
3.0

Customer did not leave a comment.

walter A. 
Rating:
5.0

I did not see anything that needed improving.

Jason C. 
Rating:
4.0

Customer did not leave a comment.

Teneha W. 
Rating:
1.0

The man at the counter was very rude & not helpful at all

Sophie G. 
Rating:
5.0

Customer did not leave a comment.

Vanessa G. 
Rating:
1.0

There is a guy named David Lewandowski who works there he drives a black truck. He is very racist And RUDE. I have made Several reports of him Harassing me Even calling the police and He still is employed! He also made racist remarks and comments to me(he lucky I didn’t slap the s**t out Of him then I would b in jail!) Uhaul on Broadway in Cheektowaga N.Y.!!!! Terrible service would NEVER recommend -Precious

Shavonna W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

I thought it was 24 hour access before. I hope it could go back to that as I drove there for nothing last night with a bunch of stuff and sadly couldn't get in. But the staff are amazing! So that balances it but I do wish there was 24 hr access!

carrie n.  |  First Impressions 
Rating:
5.0

The team was extremely helpful with regards to both the storage and truck rental. I would highly recommend this location.

Claire F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Syed R. 
Rating:
1.0

Man who was working at this location was rude

Angelethia F. 
Rating:
5.0

Customer did not leave a comment.

PAUL R. 
Rating:
4.0

Customer did not leave a comment.

Andrew N. 
Rating:
5.0

Great service!!

Terri T.  |  First Impressions 
Rating:
3.0

The truck I had the brakes definitely needed to be done it didn't ride right either, other than the truck needed minor maintenance the customer service was good and the girl was friendly.

Kirsten F. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

marlene g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
4.0

Customer did not leave a comment.

Tim E. 
Rating:
1.0

It really sucks

Dori W.  |  Overall Experience 
Rating:
5.0

I forgot to say thank you when I dropped the truck off. The representative was very polite and informative. Thanks for the great service!

Lukasz L. 
Rating:
5.0

Excellent customer service! Great experience and Jen was really helpful!

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

Tina R. 
Rating:
5.0

Customer did not leave a comment.

Vincent T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimmoy C.  |  First Impressions 
Rating:
5.0

Made a reservation on Saturday, showed up as planned on Sunday and staff was extremely helpful in processing our storage unit and getting us on our way.

Michael S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ejiyna C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Larita S. 
Rating:
5.0

I was very happy with the service at this location. Everyone I spoke to was always very kind and helpful. The ONLY issue I had was the lock I originally had on the unit rusted so bad I couldnt get it open. An employee came out to help, which wasnt easy for them either even after spraying a couple different things on it. It finally did open but I HAD to PURCHASE another lock. I felt this was unfair as I BOUGHT THE ORIGINAL LOCK FROM YOU...that store! It wasnt my fault that happened and could not be used. I felt the store should have replaced it as it was U Hauls reccommended lock sold in yoiur store. If I purchased a lock elsewhere or brought one in I would have felt differently. But I was told at time of purchase , that lock was the best. I believed, I purchased. The Lock malfunctions, and I had to Buy another. Not really fair. If you can refund me , I would greatly appreciate it. What am I going to do with a broken lock as I now have another? Other than that, A++ to the rest Thank you., Rhonda Pulaski S6torage Unit #114

rhonda p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark E. 
Rating:
3.0

What you charged is RIDICULOUS!! A $30 truck ends to over $100. I called this morning for an explanation and the girl said she would pass the message on and someone would call within the hour. No one called. We put gas in truck to get it where we picked it up and it was NOT left for you dirty. I am very unhappy and will never rent from UHaul again!!!

David K. 
Rating:
5.0

Nothing everything was done in a professional and friendly manner.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Lindsay B. 
Rating:
5.0

Customer did not leave a comment.

Sarah K. 
Rating:
5.0

Customer did not leave a comment.

Mike L. 
Rating:
5.0

Customer did not leave a comment.

william r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor M. 
Rating:
5.0

Customer did not leave a comment.

Sara M. 
Rating:
5.0

Thank you for great staffing and Corona Virus awareness.

Ashley M. 
Rating:
3.0

Hard to do check-in online

Leonatd T. 
Rating:
1.0

Stop being a shady business

bailey H. 
Rating:
5.0

Customer did not leave a comment.

Erica C. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
2.0

Customer did not leave a comment.

Nicholas H. 
Rating:
4.0

I didn't appreciate that I had to pay for the few extra miles that I used when I put extra gas in the tank and I also explained to the employee that there was detour on the main road off of Ludwig so we had a to drive extra to get there. I just think that although it wasn't that many miles extra I had to pay for (maybe 3) not charging me for them because I put extra gas in and because of the uncontrollable detour would have made me want to rent a truck from this u-haul again.

Alexandria R. 
Rating:
5.0

The clerk was very friendly

Angela J. 
Rating:
3.0

Store manager seemed a little short tempered

John C. 
Rating:
3.0

The guy working the counter asked if I worked have it back before close at 7 pm. I said possibly. So I wound up getting it back at 6:54 pm. I walked in and the guy gets this disgruntled look on his face because he was already staring his close. Then he tells me I can't stay in there because he has his drawer out. He was being kind of an ass. Sorry but the site doesn't close until 7 pm and you shouldn't have your drawer out before the sites actually closed and the door isn't locked.

JULIE B. 
Rating:
5.0

Not alot of parking, but the gentleman at the counter was very knowledgeable, professional and overall very attentive. Overall congenial personality and I walked away with nothing negative to say. I've dealt with truck rental attendants being bored, not knowledge about their own company policies and unprofessional. This man takes pride in his own work at it shows. Will recommend and if/when I need to rent another truck, I won't be using any other location.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
1.0

The attendant stole money from me. The truck was returned clean but he charged me because he didn't like the place I parked it.

James M. 
Rating:
5.0

excellent customer service

Yvette B. 
Rating:
5.0

Mr. Lewandowski was very knowledgeable and personable during the whole truck rental process. The store was nice and toasty because it was really cold out. I would recommend this location to whom ever needs a rental truck for moving

Lorene I. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Other than the mice droppings in one of my boxes, the facility and staff was always great and respectful to me. Happy New Year

carolyn m.  |  Overall Experience 
Rating:
5.0

I was very pleased at Tony experience at UHaul and the man who took care of me was very courteous and was very friendly and professional.

VICKI C.  |  First Impressions 
Rating:
4.0

No comments overall good service.

Marion R.  |  Overall Experience 
Rating:
1.0

It’s rat infested infestation I found many dead rats n my things.. Also my things were distributed by water damage

latiesha v.  |  Overall Experience 
Rating:
5.0

Very accommodating,

Tina R.  |  Overall Experience 
Rating:
4.0

I only came to the facility one time after I initially opened the unit. Everything was fine.

robin g.  |  Overall Experience 
Rating:
5.0

Outstanding and I shall return

Gerald K.  |  Overall Experience 
Rating:
4.0

Very happy at this U-Haul staff is great between Dave and Jen very nice very helpful

christina h.  |  Overall Experience 
Rating:
5.0

I had a great experience dealing with the employees (Miles in particular) at the Ludwig Rd. in Cheektowaga, They were professional & extremely helpful. This was the smoothest part of my stressful move

Michael b.  |  First Impressions 
Rating:
5.0

I had put my car in this facility in 2017. Jenn the manager snd Dave were excellent to work with for the past 2years. I highly recommend this location for storage!

Edward b.  |  Overall Experience 
Rating:
1.0

This is the worst storage facility that i ever encountered besides the manager jen all the employees are rude if u rent a storage there make sure to check your bill they over charged me over $200

JOSE R.  |  Overall Experience 
Rating:
5.0

I would like to thank the Manager and Dave for quality excellent customer service much thanks to the Manager she was excellent.

BARBARA D.  |  Overall Experience 
Rating:
5.0

The girl working there helped me with my lock procuring a torch to warm up my frozen lock. And she was polite and accommodating. Thank you. Scott

Scott W.  |  Overall Experience 
Rating:
2.0

The amount of mice poop was disgusting. I have to replace soo many of my things. Even brought one of the mice with me. 6 months of mice living in my stuff. Unbelievable.

Arianna M.  |  Overall Experience 
Rating:
4.0

Such great customer service at this location. The girl at the front desk was so nice and helpful. Made the whole process quick and efficient.

Nicole G.  |  First Impressions 
Rating:
5.0

Very helpful

Lahni T.  |  First Impressions 
Rating:
5.0

I will always recommend Uhaul for storage to Family/Friends. And if we need storage again in future Uhaul will definitely be the first choice because the rate was very reasonable and fair. Thank You

TRACY G.  |  Overall Experience 
Rating:
5.0

Jenn, Dave and staff did an amazing job with helping us when we were in a bind. Jenn is a fantastic manager and oversees the property very well. She is very professional and follows as promises. A++

Heather C.  |  Overall Experience 
Rating:
5.0

Always had moving trucks available

YOLANDA B.  |  Overall Experience 
Rating:
5.0

friendly people you got working there

david m.  |  Reservation 
Rating:
5.0

Vary good experience

WILLIAM B.  |  Overall Experience 
Rating:
5.0

Thank You Jenn & Dave! It was pleasure being a customer for 1 year!

Twyla B.  |  Overall Experience 
Rating:
4.0

Keep up the good work.

JAYETT P.  |  Overall Experience 
Rating:
5.0

Easy to work with staff

Tyler H.  |  Overall Experience 
Rating:
1.0

Doors were not operational. I could not access my unit. I asked the door to be fixed. My unit contents were removed and i was still charged for rental of an empty unit. I was not compensated for fees.

lynne f.  |  Overall Experience 
Rating:
5.0

David was an awesome employee he knows how to treat customers he went above and beyond to turn my day around keep smiling your amazing David

Angie T.  |  Overall Experience 
Rating:
1.0

Plan on pressing charges for u guys dubble charging my checking my account twice I will never use u again!🖕🏽

Kaylana T.  |  Overall Experience 
Rating:
4.0

All the staff were very nice and helpful, and also Jen the manager wonderful she keeps her clients very happy

christina h.  |  Overall Experience 
Rating:
1.0

Need to work with the customer more to try and solve there issues before selling their stuff.

Jessica K.  |  Overall Experience 
Rating:
1.0

Sucks

JENNIFER S.  |  Overall Experience 
No reviews have been submitted for this location.

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