Customer Reviews for U-Haul Moving & Storage of Cheektowaga

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Cheektowaga

Overall rating:

Reviews without text are currently hidden. Show them

peggy r. on

Rating:

The young lady was extremely helpful and friendly

MARISSA G. on

Rating:

Customer did not leave a comment.

MIKE K. on

Rating:

Customer did not leave a comment.

donald r. on

Rating:

Customer did not leave a comment.

Angel C. on

Rating:

The truck smelled of cigarette smoke. Other than that everything was good!

CRYSTAL A. on

Rating:

Everyone was so nice

Shirley N. on

Rating:

Include tie downs with rental. Excellent ride easy to drive.

VINCENT P. on

Rating:

Customer did not leave a comment.

Donna L. on

Rating:

Sherry was very nice, organized and helpful. She made it a very easy experience. I also liked the online service, found it easy to do.

JOSH D. on

Rating:

The cashier was friendly and helpful. I have used this location twice and it is preferred. Unfortunately since uhaul is entirely mileage based I sometimes have to chose base on location.

ANTHONY A. on

Rating:

Customer did not leave a comment.

Hannah S. on

Rating:

Customer did not leave a comment.

VINCENT P. on

Rating:

Customer did not leave a comment.

Magdiel N. on

Rating:

Double check the vehicle if it is operational. The battery on the box truck I got, the battery went dead after 1.5 hour loading furniture. No lights where left on in or out of the truck, it was cold but not cold enough for the battery too die. I caught a cold while waiting for a friend of mine to give the truck a jump. Sitting in a truck with no heat is not fun, talk about inconvenience.

Sandra W. on

Rating:

Customer did not leave a comment.

raymond c. on

Rating:

I was very pleased with the service and I was very pleased with the equipment that I rented. I do have to say however you forgot to give me pads. I really didn't need them so that's okay.

CRYSTAL M. on

Rating:

All went very well. The woman that rented us the truck was very curious as well as professional. The interaction was the best we've had. Thank you

Ron F. on

Rating:

Out of the way, The lady there overstated the amount of gas in the tank and I feel I was over charged.

Sheldon A on

Rating:

Friendly staff very clean an excellent facility

Frank Z. on

Rating:

We have used this location many times. The staff and service are excellent they always provide great customer service.

Marcia D. on

Rating:

the girl that took care of me was very very knowledgeable and very friendly

audra h. on

Rating:

The girl that took my reservation was so pleasant to talk and deal with and the Manager was equally great. Due to there friendliness I will make this my new location. Great experience!!

Eva R on

Rating:

Hazel was wonderful!

donna m. on

Rating:

Great service Person who took care of us was great It was a pleasure doing business with your company

Gary S. on

Rating:

When I rented I was told the fuel tank was full. Before returning my rental I filled the tank back to full. I drove a total of twenty seven miles and ended up putting 4.134 gallons of fuel back in to refill. That's 6.53 miles per gallon, ARE YOU KIDDING ME??? This was a nine foot van, I moved one sofa. THE TANK COULD NOT HAVE BEEN FULL WHEN I TOOK THE RENTAL......NOT HAPPY.

Sandra B. on

Rating:

Customer did not leave a comment.

Karen M. on

Rating:

Customer did not leave a comment.

Martin K. on

Rating:

I was 100% satisfied with my experience.

Allyson K. on

Rating:

Customer did not leave a comment.

SCOTT G on

Rating:

Your manager Sherry Gibson was extremely helpful very courteous.

PAULA J on

Rating:

I was very happy with the convenience of this storage facility. The woman who always helped me I can`t remember her name! was always helpful and friendly. If If needed- Ill return

LAUREN T on

Rating:

Just wonderful

NICOLE H on

Rating:

Sherry and Thaddeus were very professional and friendly. Thank you for Great Customer Service.

NIYAZ P on

Rating:

Not nice people. not clean area

PAULA J on

Rating:

the price posted for was cheaper than what I am paying-sign was never changed after remodeling- The price I pay should match what is advertised on the wall- $5 cheaper a month...

MICHAEL S on

Rating:

Great service and location

HEATHER D on

Rating:

My experience was wonderful from start to finish! The manager here is wonderful and very accommodating. I would highly recommend this facility!

JEWEL J on

Rating:

Great service need longer hours till 9

NANCY B on

Rating:

Staff was very friendly and very helpful!

JAMIE LEE R on

Rating:

Thank you will do business again.

MANUEL P on

Rating:

Fine

KEVIN B on

Rating:

Todd Shnitzer or however the hell you spell his name is ruining this company. He should be replaced. Fired. Demoted. Lower than a CSR. Sherry is a better manager. Wake up Joe Shoen!

RUTH K on

Rating:

YOUR STAFF WAS PATIENCE, HELPFULL AND VERY FRIENDLY. IT WAS A PLEASURE TO HAVE THEM SERVICE ME

CARLOS R on

Rating:

Uhaul storage bring more space for less money and i have easy access my space.

MICHAEL S on

Rating:

Customer service rep very please t

AARON J B on

Rating:

Excellent Service!!

FRANKE J on

Rating:

Rats tore threw boxes eating materials off my bags. Rat poop was all over. Brutal ruthless for late payments. Good riddance U-Haul.

NIRAN A on

Rating:

The Manager of this facility, Malcolm, is a very friendly, dutiful, and caring person. I am happy and grateful for his immense assistance. - Niran Ajao.

SHANNON L on

Rating:

Very helpful and polite staff! Overall great experience!

TYEISHA J on

Rating:

It was a great experience and I would use it again and would definitely recommend to a friend.

MELISSA S on

Rating:

Very helpful

SELWA O on

Rating:

Clean facilty, friendly staff and convienient hours. As a girst time storage user, excellent experince and I would come back. Thanks

MICHAEL T on

Rating:

you need new doors on unit very hard to open up

URSULA D on

Rating:

Quick and efficient. Later hours on Sundays would be bsamsss

JEROME D on

Rating:

Great customer service, I was well informed of the usage of the facility

RHONDA R on

Rating:

Good

ANGELISA S on

Rating:

The person who was Working was very nice and helpfull

LATRICIA R on

Rating:

Storage unit was filled with rat poop lost all my belongings

ROBERT M on

Rating:

Door was a little old so sometimes hard to use. Other than that was great

CHRISTOPHER D on

Rating:

Krissy was really the only person that I interacted with. She was always pleasant and professional. When we came to empty out the unit they hustled over to my location to clear snow away.

MICHELLE S on

Rating:

the lady was very friendly.

ADELLA C on

Rating:

The staff was very helpful and courteous.

LEE B on

Rating:

Thank you for the great experience! Staff was very friendly helpful

KELLY W on

Rating:

I could not be happier. Great experience!

CHRISTOPHER D on

Rating:

Krissy was very helpful and friendly.

ERICK F on

Rating:

The roof of our storage leaked but management was very accommodating and understanding of our concerns and offered to help.

CHRISTINA H on

Rating:

Did not like you can only access during business hours unless you paid additional monthly amount to have 24 hour

JUDITH S on

Rating:

my dealing at this location was a good experience, very friendly environment.

MARK P on

Rating:

Tony and Krissy provide excellent customer service and keep up a great storage place and store.

DIANA R on

Rating:

the young lady which is always in the office to assist has been nothing less than kind and obliging from the beginning to the end.... thank you

MARK P on

Rating:

Excellent customer service, friendly and efficient.

CHRISTINA H on

Rating:

Easy and convenient

MONIQUE C on

Rating:

its fine

FELICIA W on

Rating:

i never had an issue with this location. i would do business with them again.

EMILIO S on

Rating:

very friendly and helpful on everything above and beyond rental only

LATRICIA R on

Rating:

customer service was great

JAMES S on

Rating:

Very helpful, the office staff was great and the facility was well maintained.

JIM W on

Rating:

Excellent facility. Friendly staff. Convenient to access. Thank you.

RAJEEV S on

Rating:

There should be some smaller unit available for less then 34.95 or rent should be some where around 19.95 for the smalles unit you have

JIM W on

Rating:

Thank You for the excellent service!

BRIAN W on

Rating:

The lady in the office was very nice and U-Haul was nice to deal with.

AMY F on

Rating:

clean unit. krissy was friendly and helpful.

MARLA B on

Rating:

People very friendly and willing to work with you

JAMES S on

Rating:

Very helpful stsff

LEAH M on

Rating:

Staff was very helpful.

JAMES M on

Rating:

All my items were damaged by water, recommend better structured storage units that can withold highly weather conditions

SENTRILLION E on

Rating:

Kristina and Anthony are wonderful people to work with. They respond promptly and send the receipt I need for my files!

CARL B on

Rating:

excellant staff members very courteous and kind would recommend this facility Iwould come back to this facility before I would go to another

CARL B on

Rating:

The young ladie and gentleman were excellant staff members very courteous and kind would rent from this facility before I would go any where else

AMANDA A on

Rating:

Employees are great and very customer service oriented. I would definitely recommend anyone to use this storage company.

MATTHEW T on

Rating:

Staff was very UNproffesional and was very nonchalant About what they were doing.

PATRICIA Z on

Rating:

Major mixup with truck and storage unit. Never again will I rent from U-Haul!

MARLA B on

Rating:

very very friendlry and professional

GLORIA D on

Rating:

I have had a great experience with Anthony, he is excellent

THERESA S on

Rating:

Not true to size. Ceiling beams too low, had very hard time fitting objects into space that is supposed to be ten feet tall.

ERICK F on

Rating:

Great customer service, can`t complain.

KAREN H on

Rating:

I would definitely use your facility again if I needed storage. Thank you.

GLORIA D on

Rating:

My experience with this location was excellent, very courtesy and friendly staff, very efficient followed through with calls when there was availability for my needs. My dog was even treated great!

REFUGE TEMPLE O on

Rating:

Very friendly and helpful. I recommend them to anyone.

JOHN H on

Rating:

Everything went flawlessly, pleasant. Will do it again if I have to!

SHENIL K on

Rating:

friendly customer service representative... clean...

CHRISTIAN C on

Rating:

The staff was EXCELLENT!!! They were very friendly and helped me out with everything I needed.

EARL R on

Rating:

Service provided was very good, prompt and helpful

ROBERT G on

Rating:

The storage doors need upgrading they were rusted and lock would not fit I needed to use another type of lock.

EDWARD L on

Rating:

They were great, very helpful.

CAROLYN M on

Rating:

It was a clean and well maintain facility.

DAWN G on

Rating:

Staff customer support is outstanding! Definitely an example to be proud of. I wish I could do all my daily transactions with staff like the U-haul storage facility.

RICHARD T on

Rating:

easy access,convenient,and best price all around.

MICHELLE F on

Rating:

Misleading the price for the storage on your site should have only cost me 74.95 for 24 hr access. No place on the site states charges for extra hours or 24 hr access.

JOHN T on

Rating:

Very good

JESSICA C on

Rating:

awesome all around!

PHILLP Q on

Rating:

n/a

CHARLES C on

Rating:

The reason I left, my credit card had placed a temporary hold on my card because of a large purchase. The girl at the counter said she would see if they could clear the charge. They didn`t. I left.

ETHAN R on

Rating:

Spend some money improving this dumpy facility.

NICOLE C on

Rating:

Staff was great and very easy to work with. Facility was clean. Would use agian if needed.

CHRISINE L on

Rating:

staff very freindly - the door to the unit did stick needs maintenance

DOUGLAS T on

Rating:

Good Service friendly folks, give them a raise

MARIA R on

Rating:

We needed a climate controlled unit, we felt that an inside access unit was also more secure. Krissy was extremely helpful and friendly, her service was excellent!

LAREE M on

Rating:

Bad accessability and raising fees with no perks.

LAREE M on

Rating:

We moved out because we couldn`t get into our unit after work hours. SOme can go in 24/7. We should all have the same rules. We all pay a fee! And it went up over 10 percent. Never again

GRAHAM L on

Rating:

Exceeded expectation.

SARAH J on

Rating:

Kristina was fantastic!

WILLIAM L on

Rating:

excellent staff

DOUGLAS T on

Rating:

Great

GRANT H on

Rating:

It was fine for what I got. No complaints. The people at the desk were always helpful and competent. Everything worked that I wanted to work.

NICOLE R on

Rating:

I will be mailing you or emailing you a letter with the problems encountered with this company. Thank you.

KEVIN M on

Rating:

Staff in Cheektowaga did a great job...

WILLIE J on

Rating:

freindly service..

SCOTT S on

Rating:

Very helpfull staff, highly recommend to use. Thanks for all of your help!

TERA R on

Rating:

Attendant was very helpful. Attendant also explained that the security gate was being updated to add the highest level of security.

ZINA B. P on

Rating:

The clerk was very freindly and professionsl.He explained everthing clearly, and made us feel comfortable storing our things there.

ANGELA L on

Rating:

My interaction with the rep was good- he was friendly fast. Good Customer service

ADIA C. PAUL J on

Rating:

Overall I was pleased with the service. The customer care representative seemed very busy but eager to help.

JENNIFER M on

Rating:

great staff who were helpful. Also the truck we brought from Atlanta to Buffalo was great - I had some bad UHaul experiences in the past but this was a great vehicle.

FELICIA W on

Rating:

Carolyn was very helpful and polite. I would recommend this facility to my friends and family.

DALE O on

Rating:

Staff was efficient,friendly and helpful.