Customer Reviews for U-Haul Moving & Storage of Cheektowaga****

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Cheektowaga****

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Jeff P. on

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The manager is an asset to the company, she did an awesome job.

Ronald D. on

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Try not to charge more for gas than required. The clerk told me at the beginning of the rental that it would be OK if the tank was over 1/2 full, which it was when the truck was returned. It originally had between 1/2 and the next tick on the gauge which was between 1/2 and 5/8. I took a photo of the gas gauge which clearly displayed that it was over 1/2, but the clerk upon returning the vehicle insisted that it was right at 1/2 and wanted to charge me $12 for gas. That would have brought the gauge level to 3/4 of a tank if it were filled with 3 gallons of gas, and they charge $4/gallon. We need more honesty here and not play games with the customer. I only put on 20 miles for the use of the vehicle.

joshua p. on

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have trailer electrical adapters available as well as different hitches to borrow

Jeffrey O. on

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Josh L. on

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Evan D. on

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Debbie S. on

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When I picked up my vehicle the cashier lady highlighted a yellow line where the gas had to be at when we returned the truck. However upon viewing my online banking later that evening I found I was charged $16 for gas when indeed we did return it at where the yellow line was. I would like my money refunded to me

frank m. on

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Customer did not leave a comment.

Elisse A. on

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Excellent service by Jennifer! Really seems to enjoy her job. Nice to meet such an enthusiastic sales rep. You should have her speak to trainees!

Christopher C. on

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Everything worked perfectly. Truck was clean and full of fuel when picked up. Couldn't have been better.

kevin w. on

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robert s. on

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very profesional and efficent

stefan m. on

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Saved more than $1,000 in moving expenses by using your services. Your two customer service representatives were phenomenal, the definition of professionalism.

Toni T. on

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The representative at this location was excellent. She made my moving experience hassle free. The uhaul was ready for me when I arrived, and the process was very easy and quick.

Lynn L. on

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get more help. poor guy was working alone. and it was busy. he was pleasant and efficient but still alone

karita f. on

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You guys shouldn't charge as much for use of the dolly because some people like myself have little to nothing I spent my last money renting with no help I am a single mother of three

Leo K. on

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THE LOW GAS LIGHT WAS ON AND THE MANAGER WAS GOING TO GET BACK TO ME. nEVER HAPPENED..........

Lisa R. on

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Customer did not leave a comment.

Christopher C. on

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Parking is a little tight but I was happy with the overall experience. Whoever was working the front desk did a very nice job being prepared for my arrival.