Customer Reviews for U-Haul Moving & Storage of Coconut Creek

2822 reviews

5431 Johnson Rd   Coconut Creek, FL 33073

(954) 428-7369

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(954) 428-7369

5431 Johnson Rd
Coconut Creek, FL 33073

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SERGIO N. 
Rating:
5.0

Customer did not leave a comment.

Lauren S. 
Rating:
5.0

I was very happy with the van, and how pleasant they were as well as how quickly the paperwork was completed. Good job

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Kasey L. 
Rating:
5.0

very happy and see you soon

YVON J. 
Rating:
5.0

Sherri is very compassion and very important for your company..

Ruby C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey K.  |  Online Move In 
Rating:
5.0

No improvement needed

BRUCE N. 
Rating:
5.0

Previous user spill a soda all over the console and doors. Need to clean portion myself. Not good.

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

TERRY G. 
Rating:
5.0

The center was clean and the employees were terrific Thankfully the use was a local move as the truck was literally held together with tape. Got the job done though

NEAL R. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
3.0

Customer did not leave a comment.

Joy A.  |  Overall Experience 
Rating:
5.0

Cherie was great. Also the two gentleman who attached and disconnected the trailer. I didn't catch their names

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Letitia B.  |  Overall Experience 
Rating:
4.0

Margate Florida U haul was horrible. Johnson Rd , Coconut Creek was terrific! Store Manager was wonderful. Only problem I had as well as some others were the Sunday hours our different. Signage pointing out that Sunday doors are unlocked later than other days.

WILLIAM G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ibrahim Y. 
Rating:
5.0

Store Manager was excellent and staff was very friendly and efficient. Cant speak highly enough of my experience!

Kenneth W. 
Rating:
5.0

Manager is excellent. Professional, courteous and exceptionally helpful. Inventory is well stocked. The cleanest, best run place I have seen.

ADONIS H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TARA V. 
Rating:
4.0

Customer did not leave a comment.

TERRY L. 
Rating:
5.0

Awesome!

Stephen M. 
Rating:
5.0

Good stuff, clean equipment, thanks for quick assistance

TETIANA M. 
Rating:
4.0

We were not given clear enough instructions as to where the truck was in a huge lot filled with many trucks. Had to come back into the office several times to get assistance to find the truck. That was a little crazy

Richard C. 
Rating:
3.0

Your app was crashing and i couldn't get the truck through it. Had to wait in line and wait for someone to assist. Took longer than it should of. When it was my turn in line the employee just said sorry, I'm clocking out. Really?!

ANGEL D. 
Rating:
4.0

Great service and set up. Rented a van also for moving. Officer manager was very efficient and professional. The only issue was the elevator which seems to need updating or work. It was slow and felt like it was not going to make it upstairs sometimes. Overall very good facility and service.

JOHN T.  |  First Impressions 
Rating:
5.0

Double check vehicles for operation. I had to switch out trucks before leaving site because engine wouldn't catch. Added about 15 minutes to my time at the facility.

TAHIRA M. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Excellent experience with an extremely professional and helpful staff. I will use them again and recommend them to anyone I know.

Humberto V. 
Rating:
4.0

Excellent service. Van was clean and very useful. Great place. Elevator may need improvement but manager was professional and friendly.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

DEAN L. 
Rating:
5.0

The truck a rented had a transmission problem. I was very nervous driving it.

TAMI P. 
Rating:
5.0

Excellent customer service! Everyone was patient and helpful to me!!

EVERETT B. 
Rating:
4.0

I was greeted and acknowledge. Instructions were clear and concise. I was as advertised. Drop off and go. It took me less than 2 minutes.

BERNARDO S. 
Rating:
4.0

Cherie was very helpful getting us checked in. The only thing that could use some improvement is the unloading and loading area. It can get very congested and many of the folks that use storage facilities tend to be unsavory and inconsiderate people especially when parking and blocking the loading entrance. Today there was a bunch of trash strewn at the entrance to the elevator and a skinhead looking guy standing right by the door smoking a joint in front of everyone. I’m sure that’s a one off but maybe if staff were keeping an eye on that entrance they can improve the situation a bit.

Humberto V.  |  First Impressions 
Rating:
5.0

Truck was easy to ick up and service was excellent.

Stephen M. 
Rating:
5.0

Nothing, checkout was flawless

THOMAS V. 
Rating:
5.0

There was nothing to improve. Check in was great, Truck was fine and Checkout couldn't have been easier well done!

BARRY S. 
Rating:
4.0

Customer did not leave a comment.

DOMINIC T. 
Rating:
5.0

Customer did not leave a comment.

BERNARDO T.  |  Overall Experience 
Rating:
3.0

Morning yard help lethargic not responsive.

MARK D. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARLON T. 
Rating:
5.0

I hate moving! The ladies at work the day I came in and the day after took a TON off my shoulders... THANK YOU!!

SONJI K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WILLIANNE E.  |  Overall Experience 
Rating:
5.0

The manager is a star. She gets things done with minimum fuss, and quickly, while making you feel that she'd be a great friend. Along with the excellent list of other things available, for rent, to make the move easier I would ad “Knee Pads”. The panel van floor is often knelt upon to position things...the rubber flooring is ribbed and quite uncomfortable.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Pablo A. 
Rating:
5.0

The staff was excellent - the manager Cherie Clark was amazing there was a communication era. Was booked at another location & they changed it to the Coconut Creek location & she was more than exceptional in taken care of me & crediting my inconvenience. I would recommend this location over & over again.. Nothing needs to be improved - this manager runs a great ship.

DAWN S. 
Rating:
5.0

it was a very easy way to rent the van!!!

Ruben R. 
Rating:
5.0

Everything was great

paulette L. 
Rating:
5.0

When returning vehicle at 2 pm the school across the street was preparing for child pick ups and I was surprised that I could not turn left into the U-Haul parking lot. The school should not be allowed to block the access to the vehicle return area. I had to go down to the church and turn around. Some improvement needs to be made in how this works during school pick up and drop off hours.

JEFFERY H. 
Rating:
5.0

Customer did not leave a comment.

Guilherme L. 
Rating:
5.0

I left my sunpass inside the truck!!! Can someone call me to go retrieve it? 786-280-3687

MARIANNA G. 
Rating:
5.0

Everyone was very knowledgeable, friendly, helpful, and kind. The manager was very good and kind to work with. She went beyond the expected call of duty to provide Excellent Customer Service. It is a pleasure to do business there. Thank you.

Dolores S.  |  First Impressions 
Rating:
4.0

Snotty manager hiding in office needs to get over her mask fetish.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

OMAR M. 
Rating:
5.0

Customer did not leave a comment.

BERLINDA R. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
5.0

The staff was friendly and helpful!

Sharon S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JODINE D.  |  First Impressions 
Rating:
5.0

CLean and sanitize truck cab

JAMES B. 
Rating:
4.0

I was never told I'd be receiving a text to inspect my truck and upload any photos of damage BEFORE I left the lot. By the time I noticed the text the link was expired. The same happened when we rented the car transport in Georgia but atleast we knew to expect the text because of the truck rental. I don't understand why no one tells you. These were both company stores. Aldo the comoany stores need to snswer their own phones instead for forwarding them all day long to the call center. There are soecific questions for the local store and i needed to reach them. Coconut Creek store was geeat, Athens GA was horrible, so was Owings Mills, MD.

ALEXIS C. 
Rating:
3.0

They forgot to give me the blankets for moving and instead of reimbursing me , I got charged on the backend for missing equipment

JORDAN B. 
Rating:
5.0

Customer did not leave a comment.

Albert J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OMAR M. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Cherie Clarke was very pleasant to work with.

JOSE C.  |  First Impressions 
Rating:
5.0

Thir was two ladies working the desk. When I picked up the truck.And rented a unit The only thing I can say is great great great 👍

ARZELL P. 
Rating:
5.0

Customer did not leave a comment.

ALBERT J. 
Rating:
5.0

Customer did not leave a comment.

Marco M. 
Rating:
5.0

Very well run. Excellent service

CHRISTOPHER F.  |  First Impressions 
Rating:
5.0

Great experience!

Sandra B.  |  First Impressions 
Rating:
5.0

The guy that helped me he was unbelievable he went above and beyond for me and I wish I got his name please look them up because he needs to be recognized he went above and beyond for me and spent a lot of time with me and did not rush me

Warren S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Irvine H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Furman H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

COREY S. 
Rating:
5.0

Customer did not leave a comment.

LEFFERSON F. 
Rating:
5.0

Customer did not leave a comment.

DANIELSON A.  |  Overall Experience 
Rating:
4.0

Cherie at the front desk has been nothing but helpful and accomodating. The facility is clean, temperature-controlled, and plenty of carts for transport...I am glad I stumbled upon this facility with highly competitive rates

Carey S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patricia B. 
Rating:
5.0

The owner/staff was polite and professional.

HOWARD P. 
Rating:
5.0

Customer did not leave a comment.

MARIA DO CARMO D. 
Rating:
5.0

Customer did not leave a comment.

HENRY S. 
Rating:
5.0

Sherie & company do a fantastic job at making the environment super clean. The bathrooms are five star clean, which is amazing considering you have a very transient clientele. A warm cot and a buffet breakfast bar and I would sleep overnight. Thanks, Lynden

Lynden W.  |  Overall Experience 
Rating:
5.0

Thank you for making my move-in a snap

Richard D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Process was very easy. All good

CHRISTOPHER F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
4.0

Customer did not leave a comment.

Robert W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LAUREN P. 
Rating:
5.0

VERRY HAPPY WITH YOUR COMPANY

MARIO S. 
Rating:
5.0

The Manager and Staff were amazing. So helpful and friendly. They helped me along every step. I had issues with hiring movers that didn't show and they were understanding. The Manager Cherie was just fantastic. She's a gem to have.

Nicole O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucas P. 
Rating:
5.0

Nothing, the system there worked for me

ROBERT L. 
Rating:
4.0

Customer did not leave a comment.

JOAO R. 
Rating:
4.0

Storage facility is well kept and staff is very friendly. 1 thing that I didn’t like and didn’t realize when we toured the facility is that there is only 1 elevator and can cause frustrations when multiple people are waiting.

DOMINIQUE N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evan W.  |  First Impressions 
Rating:
5.0

Excellent storage facility. Very well managed and the staff is very good.

Marilyn L.  |  Overall Experience 
Rating:
5.0

Everyone at this location is awesome! The store is very clean and organized. Will definitely rent from again and will recommend to everyone I know that needs a uhaul rental to move. Thank you

VICTOR C. 
Rating:
5.0

Customer did not leave a comment.

LIGENCHY P. 
Rating:
5.0

All staff were awesome, extremely courteous and friendly! Was very easy to rent the equipment as well as the return! Definitely recommend this facility. Thanks U-Haul Coconut Creek!

WERNER V. 
Rating:
5.0

Customer did not leave a comment.

Theodore R. 
Rating:
5.0

Customer did not leave a comment.

NINA S. 
Rating:
5.0

Customer did not leave a comment.

Roberto A. 
Rating:
5.0

Just the alarm system going off all the time was a little annoying

Theodore T.  |  Overall Experience 
Rating:
5.0

I was charged a fuel charged I picked it up with 3/4 of a tank and I returned it with 3/4 of a tank but I was still charge for fuel don't think I'll be going back there again

GEORGE S. 
Rating:
5.0

Cherie was super helpful and the whole process was easy and smooth.

Martine K. 
Rating:
5.0

The part I didn't like was that I made a reservation in margate and it got moved to this location in coconut creek. It took me an hour or so longer to get back to the house to load up. While the service was great in coconut creek, it was out of my way.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

WILMARIE R.  |  Overall Experience 
Rating:
5.0

We are there because of Cherie's customer service. She helped us with our issues we kept having with U-haul's online service and was right there, every visit. We will continue to use U-haul because of her while we are transitioning to our rental and our new out of state home. What a wonderful manager, she goes above and beyond for her customers and makes you feel like family. She has a wonderful staff. Moving is a difficult task no matter what and they make it less stressful.

Tamela C.  |  Online Move In 
Rating:
4.0

Truck was not in correct spot but the service person helped resolve the issue.

ROBERT F. 
Rating:
5.0

Cherry Clark was amazing very very helpful and vey very nice

amy C. 
Rating:
5.0

Very easy return . Staff was very informative and professional.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

ROBBIN P. 
Rating:
5.0

Customer did not leave a comment.

Zac C.  |  First Impressions 
Rating:
5.0

Cherie was VERY helpful and friendly!! Great service and she even went the extra mile to help me carry a heavy box to my car!!

KIM S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

CESAR A M. 
Rating:
5.0

The GM was really informative and you saw her out and about helping customers and moving uhaul equipment more than you saw employees that work there ... which is awesome to see

tiara e.  |  First Impressions 
Rating:
5.0

There was a lot of people dropping off all at the same time but everything was orderly and went fast.

MICHAEL N. 
Rating:
4.0

Customer did not leave a comment.

PATRICK C. 
Rating:
5.0

Customer did not leave a comment.

CESAR A M.  |  First Impressions 
Rating:
5.0

The staff was extremely helpful.

PETER K. 
Rating:
5.0

Great customer service.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

ADAM G. 
Rating:
5.0

Customer did not leave a comment.

STEWART M. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO A. 
Rating:
5.0

Cruise control and electric windows

ADRIEN M. 
Rating:
5.0

Easy, no hassle rental experience.

OLUMIDE O. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
5.0

Perfect service super accommodating

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

ANNA B. 
Rating:
5.0

Customer did not leave a comment.

CLAUDE D. 
Rating:
5.0

Customer did not leave a comment.

MARCOS C. 
Rating:
4.0

there were some miscommunication, originally I reserved and one location, they cancel transfer to another location without being inform, it's when i came to pick up i found out.

APPOLOS E. 
Rating:
5.0

Excellent team, accommodating to my needs Great job, Thank you

GUNTHER R. 
Rating:
5.0

be more specific with the directions to the garage.

Leah H. 
Rating:
5.0

Customer did not leave a comment.

Gunther R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lee S.  |  Overall Experience 
Rating:
5.0

All great, staff, clean, easy in/out, fair pricing, inventory good.

GEORGE T.  |  First Impressions 
Rating:
5.0

Cherie Clarke was especially helpful. Margate u-haul was terrible.

WILLIAM G.  |  First Impressions 
Rating:
5.0

The entire staff at Coconut Creek facility is helpful and friendly. Very nice, polite, helpful crew. I must single out the manager. She 8s one of the best iv ever come across. She is friendly, acceptable, intelligent about her business and she goes every step she can to be accomidating and helpful. She is also offers a wealth of information about options and helpful tips.

Julia G.  |  Overall Experience 
Rating:
5.0

Everybody is so pleasant!!!

Ruby C.  |  First Impressions 
Rating:
1.0

Lack of communication from staff, wasted time, purposely moving slow, lied about 1st floor being available, then ask for a storage closest available to the elevator and proceeded to give me the furthest when I saw there were many closer available. Didn't have time to argue because I was on the road for 20 hours and only 2 hours of sleep. Worst treatment I've experienced.

DANNYKIRAN B.  |  First Impressions 
Rating:
5.0

the Rachel staff is extraordinary, exceptional service ....

Alexandero S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jose f.  |  Overall Experience 
Rating:
5.0

Very helpful from when we rented a truck through our use of the storage unit. Top shelf

John M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon B.  |  First Impressions 
Rating:
3.0

The Manager was nice, professional, and helpful. I registered at the end of the office hours, when I tried to access the storage area my card said a different persons name on the access screen and would not allow me access the building. I tried to go back to the office for assistance but the office was closed.

SHAYILA B.  |  First Impressions 
Rating:
5.0

Very courteous and professional

Theodore T.  |  First Impressions 
Rating:
2.0

We we kept waiting to finish paperwork while associate assisted customer behind us with payment.

Phil H.  |  First Impressions 
Rating:
5.0

Kind and attentive and supportive and helpful. That would be how to describe my experience . I’m moving temporarily from one location to another and that is very stressful. Cherie and her staff are great to work with and made a difference to me.

Lisa F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John M.  |  First Impressions 
Rating:
5.0

La señorita que me atendió fue muy amable y me ayudó con recomendaciones y soluciones a mi problema

ORESTES D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PEDRO T.  |  Overall Experience 
Rating:
5.0

The staff at the coconut creek location are all exceptional and know your product / service very well hence they meet all the expectations of the customer and all stakeholders .

TARAMATI B.  |  Overall Experience 
Rating:
5.0

great service

PEDRO B.  |  Overall Experience 
Rating:
5.0

Thank you for your help

melessa t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

OWEN A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda S.  |  First Impressions 
Rating:
5.0

My family and I would like to personally thank Cheri Clarke, the General Manager at Coconut Creek. She was absolutely amazing. Our experience was very enjoyable due to her professionalism, problem solving, and a great work ethic. Just when we were ready to give up on Uhaul services, Cheri went out of her way ( on her day off none the less) to make sure that we were taken care of. When someone takes pride in their work, it shows. The level of integrity on her part is to be an example to all. My family and I cannot thank Cheri enough for the exceptional service we received. WE NEED MORE CHERI’S IN THE WORLD.

Andrew C.  |  Overall Experience 
Rating:
5.0

Cherri Clarke was SUPERB!!! She went beyond the call of duty; answering a question for me on Christmas Eve and being thoroughly professional, knowledgeable, and pleasant! Much can be said of the entire staff. Finally, this storage facility is the cleanest and well-maintained I have ever seen! Put in a pool and a breakfast buffet and I am moving in!

Lynden W.  |  Overall Experience 
Rating:
3.0

I originally got this storage room when the pandemic had just started and they had the one free month special for college students. The staff that did my initial process wasn’t nice at all and failed to let me know that I had to get a specific round lock for the unit when I asked she said that any was fine. It was then when I was already living 5 hours away that I kept getting calls about that I needed a new lock because it wasn’t “correct” and once I finally was able to move back down to the area I couldn’t access my unit with out paying a fee for something that should’ve been told to me initially. When I switched debit cards I forgot to update it on my account and was so used to doing autopay instead of calling or emailing me I get emailed a week later about getting a late fee, that again could’ve been easily fixed if I got contacted about it before the bill was due. Another experience I had with getting a moving truck here wasn’t too pleasant either. If I do have to do storage with uhaul again I’ll have to try a different location.

yolgens c.  |  Overall Experience 
Rating:
5.0

Coconut creek location is always consistently good This is a easy and friendly location to rent and use the storage I am super happy with everything

Aharon A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn L.  |  First Impressions 
Rating:
5.0

The manager gets an elevator problem in the storage but she has been an amazing person and drive the problem very well and professionally, Excellent, I would like to have someone like her in my company. Marcos Tavares CEO IGD - International Gaming Development

Marcos L.  |  Overall Experience 
Rating:
2.0

I use uhaull alot and this was my worst experience EVER! Not only was i not told that the elevator was not working until right before my arrival. The workers they had helping didnt care about what they were moving and made sure they scratched or dented everything they moved. Like my white tv stand and my couch because they were rushing. So make sure you are watching everything

Mellissa M.  |  First Impressions 
Rating:
3.0

the elevator has been out of service for much too long and there is no excuse for it not being fixed. it is wrong for customers to have to walk up stairs to put their belongings in storage, especially when you are a senior citizen. what excuse is there for not having a working elevator?

frederick g.  |  First Impressions 
Rating:
3.0

The storage facility itself was good. The staff were helpful when we first moved in. A week before we were moving our stuff out, we had driven from our house (40 mins away) to the unit to find out the elevator was broken and the stuff we needed to put in wouldn’t fit in the stairwell. A few days later, we needed to book movers for our move out and the Uhaul representative on the phone assured me the elevator would be working because it would be a week from then (surely it wouldn’t take more than a week to fix the elevator!! And surely if it wasn’t fixed, we’d be told so we could plan accordingly!!) Well guess what? It didn’t happen. After we paid $300 for our movers...expecting it to take a certain amount of time based on the time it took us to move in WITH the elevator...it took the FULL time for the movers to move everything down the stairs and they couldn’t complete the job. They had another appointment after us so they couldn’t help us unload at our house. If we had been aware of the elevator being out of service, we wouldn’t have spent $300 on movers! Thanks for the awesome communication, Uhaul.

Rebeka L.  |  Overall Experience 
Rating:
3.0

my rating is based on the fact that there are no rooms available on the street level and the elevator was not working, which means i'd have to carry my storage items up 2 flights of stairs. i have a heart condition and cannot do this. i am interested in renting a 5x5 room however, if it can't be on the first floor, the elevator must be working. hopefully, the elevator will be fixed this week, as i need to rent a storage room by month end.

FREDERICK G.  |  First Impressions 
Rating:
5.0

Easy rental process, friendly staff.

ALEXANDRA S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ioannis p.  |  Overall Experience 
Rating:
5.0

Knowledgeable, friendly staff. Quick check in and check out. Had to rescan drivers license at the store after doing it on line. Was told that doesn't work - has to be scanned in the store. If it's not working on-line eliminate that option.

Jeffrey B.  |  First Impressions 
Rating:
1.0

It’s my 3rd time using this store. I booked a 20ft truck and reserved a 10x10 unit on the 1st floor before I left. I received confirmation that the unit on the first floor was available. When I went to get into the truck the person told me it was in the “garage” so I went looking for it, after several minutes of walking I was not able to find it because it wasn’t there, it was in the other side of the building so you can understand I was a little frustrated. After a long day of moving, my help and I arrived back to unload and place everything in the unit I had made the reservation in the 1st floor, we started unloading and bringing about 2 trips inside just to find out that the unit was still occupied!!!!! Horrible! I went back inside and the woman said it happens often, well it’s unacceptable! We had to load everything back and drive to the side of the building to store in the 2nd floor. I was livid and so my was help, extremely disappointed at the lack of communication and customer service.

CESAR P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaime A.  |  Overall Experience 
Rating:
5.0

This was one of the best Uhaul the staff was very friendly and knowledgeable. Very trustworthy they went above and beyond to meet my needs. The manager has friendly kind attitude he never made me feel that he was unapproachable. He handled all my concerns very quickly I would recommend this U-Haul with five stars.The facility was very clean and quiet.

MARION H.  |  Overall Experience 
Rating:
5.0

Elevator stop working in the middle of moving

Devon S.  |  Online Move In 
Rating:
1.0

The girl at the desk barely understood anything. She proceeded to give me a 2nd floor unit after being told the elevator was broken for 5e 2nd floor. She was a deer in headlights how that wouldn’t work. She finally moved me to 3rd floor (she had no idea where it was on a map.) we then got stuck in the broken elevator while holding a couch. Called the emergency button in the elevator and it went to a uhaul recording (is that legal?) It was like a hidden camera prank show, and the employees low IQ is a Corp liability

Richard W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis P.  |  Overall Experience 
Rating:
5.0

If I could give them 10 * I will. All the staff were very friendly and helpful when I most needed. I went to this location many times last week and every time they helped me with everything I asked, even at the last minute when they were even closed. Yes, I recommend this location and for sure I will use it again if necessary.

Liliana M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

COREY T.  |  First Impressions 
Rating:
5.0

Definitivamente fue buen servicio y los empleados agradables , por la renta del camion, obtuve un mes free de storage, y esto me hizo mi mudanza mas relajada, gracias a todo el equipo que conformó mi servicio.

Rosse H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yamilet C.  |  Overall Experience 
Rating:
5.0

Samir and staff are always top notch!! Will always use this facility as my place for storage. They take excellent care of the facilities and their customers.

William D.  |  First Impressions 
Rating:
5.0

The person we talked with when we purchased the storage space was most helpful and courteous. He answered all questions and was very professional.

Anslyn S.  |  Overall Experience 
Rating:
2.0

We rented a truck and were offered free 1 month storage. The storage unit provided was on the 3rd floor and the furthest away from the elevator. Other units were available on the first, second floor and closer to the elevators. This distance added to our moving time making us incur in more expenses as we needed to rent the truck extra days.

LUIS R.  |  Overall Experience 
Rating:
2.0

Elevator at the facility was broken!! With no warning or notice by front desk staff!!! What if I had planned on loading furniture into my storage unit the day I got the keys to my 2nd floor unit?! Outrageous. Also, it took us over 30 minutes to locate our unit as the key card was not working. I understand they aren’t doing unit showings due to COVID but the front desk lady did a horrible job at explaining where the unit was and how to access it. She told us only how to access it from the elevator (WHICH WAS BROKEN) and said nothing about stairs. We were drenched in sweat running around the building trying every single door. Only for her to finally explained after 30 minutes of getting lost that we have to use the stairs (and no key card is needed?!?!) since the elevator is broken. Such a waste of time. I pray that the elevator is not broken next weekend when I move my things into my storage unit. After this experience, I will not rent here again. For the price I paid, I expected much better.

Sarah S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ernesto N.  |  Overall Experience 
Rating:
5.0

very helpful

leandro f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anslyn S.  |  First Impressions 
Rating:
3.0

My problem is you advised your price for$89.00 for a 5 by 10 and was charged$129. For the first floor

MARVIN T.  |  First Impressions 
Rating:
3.0

Upon arrival to return the truck, I mentioned to the attendant that I wanted to rent a storage unit and that I needed to unload before returning the truck. She proceeded to tell me to return the truck first, only to have the other employee tell to go get the unit first. One she was done helping another customer I explained I need the unit first. I had to repeat the size of the unit I needed 3 times. She finally gave me the entry Card with no map, unloaded my truck headed to the unit only to find out it was a handicap unit. I had to return to her once again and told her she had given me the wrong unit. Her reaction was apologetic at all. Got back on the computer and gave me the unit furthest away from the elevation and not once apologize for giving the wrong unit on purpose. I have been to uhaul mover 10 times and this is by far the worse service I’ve had at uhaul. Jimena Chumbe should be retrained. My customers receipt number is 7880-28-102331-109616. Due to lack of professionalism I wasted 1 hour going back and forth dealing my return by an hour. The rest of the staff was great.

Jaime A.  |  First Impressions 
Rating:
5.0

pleasure doing business

Harrens J.  |  Overall Experience 
Rating:
5.0

Top of tops. Best of all. U-haul, especially the unit at Johnson Road in coconut creek, fl.

Ana K.  |  Overall Experience 
Rating:
1.0

I rented a truck on 06/10 at 06:00pm to deliver on the same day around 11:00pm. Nobody told me that the storage would be closed at 10pm. I was told all the time that it would be 24h for me. I arrived on 06/10 at night with the truck totally loaded and for my surprise, my access was denied and I couldn't get in the building. I called the customer service but the lady couldn't do anything. I had to come back to my house with the truck. On the other day, 06/11, I went to the Uhaul Store (Coconut Creek, Johnsons Rd, FL) @ 7am and I told them about the inconvenient that I had and I would pay only one day of rent because I couldn't unload the truck due to a Uhaul's fault. An attendant called Jimena agreed with that. On the 06/11 I went to the uhaul storage to unload the truck around 06pm. Same msg appeared on the device's screen next to the door: "ACCESS DENIED" as soon as I put my code. I ran to the office and told them about that same message that was also appearing on the day before. The attendant said: "You should swipe your card" and I said: "Nobody gave me a card" and the attendant was surprised. He went to the office and brought back a card and said" Use this card". I started unloading the truck and around 06:50pm I swiped the card and the same msg appeared: "ACCESS DENIED" I ran to the office again while they were locking the door. They were very rude, saying that the system was already closed and they didn't know if they could do something about. I found a customer, an old man, and he told me that there is a main device that we need to swipe the card first and it worked. The Uhaul's attendants were very unprepared. I told them that it was my first time and even this way they didn't instruct me properly and/or they didn't know about their own internal process. For my new surprise, when I was returning the truck by the website: www.uhaul.com/share, I was charged for both days instead of one as the attendant Jimena agreed to do I really really really do not recommend the Uhaul Storage of Coconut Creek and I would like you guys to proceed with only one day of rent. Also, just to let you guys know, I rented an space of 10x15" for around 3 months but I wont do that in the future with Uhaul Coconut Creek (Johnsons Road).

Alexandre A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARCIA G.  |  Overall Experience 
Rating:
5.0

Moving experience along with everything else was great.... I would not hesitate to recommend U haul to anyone

Bernice O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana K.  |  First Impressions 
Rating:
5.0

All staff very friendly and professional

LYNETTE J.  |  Overall Experience 
Rating:
5.0

Your customer service was amazing.

Sally R.  |  Overall Experience 
Rating:
5.0

Samir was great to work with you.

Mark L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra I.  |  Overall Experience 
Rating:
5.0

They were extremely gracious to me. There was confusion on my part with the check-out process but they were understanding! Great customer service!

Alexis G.  |  Overall Experience 
Rating:
5.0

Outstanding experience!!

Donna O.  |  Overall Experience 
Rating:
5.0

Shenique helped us on a couple occasions and her positive attitude is what every business should have. Nice & courteous!

eunice r.  |  Overall Experience 
Rating:
4.0

The staff wasn’t friendly and didn’t explain things thoroughly for my move-in. Everything else was fine.

yolgens c.  |  First Impressions 
Rating:
4.0

Waited in line nearly 30 minutes as only one person working the counter on a Sunday morning at opening.

Mark L.  |  First Impressions 
Rating:
5.0

Staff is very helpful and friendly

MARCIA G.  |  First Impressions 
Rating:
5.0

RENTED A STORAGE UNIT AND WAS VERY EASY AND STAFF VERY COOPERATIVE.

ELLIOT W.  |  First Impressions 
Rating:
5.0

Good attention the place is clean easy access

Edwin G.  |  First Impressions 
Rating:
5.0

As if being open on New Years Day wasn’t enough, it was great to take advantage of a promotional rate to help with my move-in. The facility is clean and well organized.

paul a.  |  First Impressions 
Rating:
5.0

Above excellent great staff, great. Facility

Marjorie B.  |  Overall Experience 
Rating:
5.0

Awesome place

Kris B.  |  Overall Experience 
Rating:
5.0

The facility was well maintained and secure and the staff made the process easy and were very friendly.

erin g.  |  Overall Experience 
Rating:
5.0

I love ow clean and organized the staff is and will always use Uhaul for my moving concerns. Thanks from Skip J CC Florida.

Clifton J.  |  First Impressions 
Rating:
3.0

Mr. Samir is a great person, he relly helps the custumers. The two person on the counter they don't want be there. They don't care about the anything, very lazy.

ALEXANDRE C.  |  First Impressions 
Rating:
5.0

U-Haul was amazing! My Folks were stranded when the new house fell thru. My Mom, who is hemi-plegic had to be hospitalized w/ a med. emergency. Raquel, Kareem, Courtney and the team helped A Lot!

Michael P.  |  First Impressions 
Rating:
5.0

Couldn’t recommend another place.

Andrea O.  |  Overall Experience 
Rating:
5.0

Excellent service. Professional staff.

CHANDRADAT e.  |  First Impressions 
Rating:
5.0

Great staff!

Phyllis P.  |  First Impressions 
Rating:
1.0

There was confusion on the return with a long-distance move, causing me unnecessary time, and $120 that I did not really owe - I was charged for three days that I did not use. This is unacceptable.

Evan M.  |  First Impressions 
Rating:
5.0

THe clerks were courteous and helpful.

Alberto H.  |  First Impressions 
Rating:
5.0

Very accommodating even though all my issues were my own fault. Great staff and Samir the manager is awesome. I Highly recommend U-Haul this uhaul facility.

Adam V.  |  First Impressions 
Rating:
5.0

Very smooth rental experience and customer service representative was very nice

NAOMI H.  |  First Impressions 
Rating:
4.0

Very nice place and people

Joao S.  |  First Impressions 
Rating:
1.0

The attendant was new and did not know how to answer calls. I kept on buzzing for help and he did not know how to help me. No one knew how to open a lien lock that was placed by mistake.

Yolanda G.  |  First Impressions 
Rating:
2.0

Great storage facility.

Shawnda K.  |  Overall Experience 
Rating:
5.0

everythings very good

Carlo G.  |  Overall Experience 
Rating:
5.0

Everyone was very courteous and professional . Thanks to GM for allowing me to drop truck off at his facility

kendall L.  |  First Impressions 
Rating:
3.0

The tall and slim lady was amazing and very accommodating. The other lady with the 10 inches nails should find a job she likes and cares for. Customer service and sales is not for everyone.

Eric S.  |  First Impressions 
Rating:
5.0

Thanks for the good service!!

Rosangela L.  |  Overall Experience 
Rating:
5.0

A nice facility. Will recommend to others. Thanks

Charles H.  |  Overall Experience 
Rating:
5.0

The representative that I worked with on both occasions was courteous helpful and well informed about policies and procedures

LAURIE w.  |  Overall Experience 
Rating:
5.0

Very good service

Charles B.  |  First Impressions 
Rating:
4.0

The facility was clean and accessible

LAURIE w.  |  First Impressions 
Rating:
5.0

A bit expensive

maryan a.  |  Overall Experience 
Rating:
5.0

Nice job.

Jason V.  |  Overall Experience 
Rating:
5.0

The lady that helped me. She was the most friendly lady I have came across in quite some time. She had a very warm welcoming smile and made my experience great. Belive her name was Maureen smart

Jamie F.  |  Overall Experience 
Rating:
5.0

The manager was great! The staff was very kind

Jackeline B.  |  First Impressions 
Rating:
5.0

Very good service and facilitie

Arthur T.  |  Overall Experience 
Rating:
5.0

Maureen is a star! Great experience. Thank you!

Laura S.  |  First Impressions 
Rating:
5.0

All good

Adrian T.  |  Overall Experience 
Rating:
5.0

The staff were very pleasant and friendly. They were very helpful in tending to my needs.

erin g.  |  First Impressions 
Rating:
5.0

Short and sweet “YOU GUYS WERE AWESOME!”

Marco F.  |  Overall Experience 
Rating:
5.0

My experience was great Thanks to the employee named Rich Keery who went above and beyond to make sure I had a great experience

Adam L.  |  Overall Experience 
Rating:
5.0

A complete moving and/0r storage facility. Trucks of any size, and boxes, tape, rope, locks, trailer hitches, bike racks for cars &trucks. I was so impressed.

gary g.  |  First Impressions 
Rating:
5.0

Great, only thing I would change is your stupid policy of having a second contact number for those who just moved to town. Cell phones are usually it.

Christopher W.  |  First Impressions 
Rating:
5.0

You all were great. Thank you

Marni T.  |  Overall Experience 
Rating:
5.0

Raquel was simply fantastic! This cross-country move proved to be difficult, but she made it so much better on the back end. Raquel was not only super helpful, she was very patient and kind. Thanks!!

Michael H.  |  First Impressions 
Rating:
5.0

The staff was excellent. Thank you!!!

Robert H.  |  Overall Experience 
Rating:
5.0

Very smooth transaction. Samir Shields was very perfessional.

Arthur T.  |  Reservation 
Rating:
5.0

Samir was wonderful. The entire team was polite, helpful and respectful.

valencia j.  |  Overall Experience 
Rating:
4.0

Thank you for your inquiry. Used u-haul location 16300 W Dixie Hwy and very pleased

Teresa B.  |  Reservation 
Rating:
5.0

Very friendly and helpful staff. Experienced zero negativity from anyone I had contact with at the coconut creek location. Made my stressful moving experience more pleasurable. Thank you

Robert W.  |  Reservation 
Rating:
4.0

When the 24/7 access system is down, management needs a backup plan for folks who have paid for AND signed a contract for such access. I.e. pay an employee to stay on-site after hours until fixed.

Shawn G.  |  Overall Experience 
Rating:
5.0

UHaul live up to the term agreements. Very satisfied.

Rose B.  |  Overall Experience 
Rating:
5.0

This is the Best UHAUL facility I ever had used. They're very nice and professional, also the place is neat and clean.

ARLET S.  |  Overall Experience 
Rating:
5.0

My experience with U haul was wonderful U haul keep up the good job

Marie W.  |  Overall Experience 
Rating:
5.0

Excellent experience. The area on the lower level where you are able to leave items that are no longer needed for other community members to take and use is fantastic. Great concept!

adam c.  |  Overall Experience 
Rating:
5.0

My reservation was handled efficiently. The treatment at reception was professional and friendly. The facilities are superb and access to them is easy.

GABRIEL G.  |  Reservation 
Rating:
5.0

From Samir Shields and George and the rest of the crew that works there, they have made me feel comfortable, they are very professional, kind, knowledgeable, overall VERYSatfy, great location, 10 star

antonio a.  |  Overall Experience 
No reviews have been submitted for this location.

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