Customer Reviews for U-Haul Moving & Storage of Coconut Creek

2670 reviews

5431 Johnson Rd   Coconut Creek, FL 33073

(954) 428-7369

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(954) 428-7369

5431 Johnson Rd
Coconut Creek, FL 33073

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

SCOTT R. 
Rating:
5.0

Customer did not leave a comment.

lee S.  |  Overall Experience 
Rating:
5.0

Good job

SONY J. 
Rating:
5.0

This is the sencond time I've rented a small cargo van and they are awesome!! Great staff, clean trucks, easy pickup and easy dropoff! Love this place!! :-)

Robyn F. 
Rating:
5.0

Cheri the Manager is world Class!

DAN L. 
Rating:
5.0

Customer did not leave a comment.

Philip H. 
Rating:
5.0

Best service ever!

PLAMEN H. 
Rating:
5.0

Very good service, people were nice and vehicle was acceptable. Highly recommended.

Ricardo B. 
Rating:
3.0

Check out at this location is almost always poor. There is no one there to check you out. I ended up doing it online this time after waiting several minutes with no one coming to check me out at the time of returning the vehicle.

DAVID S. 
Rating:
5.0

Right down the street from my house, this was my 1st visit, and I was TOTALLY impressed! Great service, easy, fast, and perfect for my short-trip need. I was able to keep the truck overnight, so I could get an early start & finish, and my drop off took 5 minutes! I'll never try to jam another piece of furniture in my son's van! Nick Alise

NICHOLAS A. 
Rating:
5.0

All great, staff, clean, easy in/out, fair pricing, inventory good.

GEORGE T.  |  First Impressions 
Rating:
5.0

Cherie Clarke was especially helpful. Margate u-haul was terrible.

WILLIAM G.  |  First Impressions 
Rating:
5.0

I WAS NO ABLE TO FIND A HANDS ON MOVING HELP FOR UNLOAD THE TRUCK AS YOUR ADVERTISEMENT

ROBERTO Y. 
Rating:
5.0

Customer did not leave a comment.

john D. 
Rating:
4.0

Provide equipment that is paid for with the truck.

Jerry S. 
Rating:
5.0

The entire staff at Coconut Creek facility is helpful and friendly. Very nice, polite, helpful crew. I must single out the manager. She 8s one of the best iv ever come across. She is friendly, acceptable, intelligent about her business and she goes every step she can to be accomidating and helpful. She is also offers a wealth of information about options and helpful tips.

Julia G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KYLE B. 
Rating:
5.0

uhaul makes it so easy

andrew G. 
Rating:
5.0

The after hours equipment return process is awful. The old process was much better. I did not want to do a scavenger hunt at 1030 PM to find a bar code on the building I needed to scan. After having looked for 5 minutes, I finally found the tiny placard with the bar code, but then the website would not read it. I took photos, but the website still have an error. After eating all that time outdoors at night, I decided my safety we more important so I dropped off the trailer and called customer service to manually do the drop off. I waited on hold for over an hour to soak to someone, who said they would make a note in the file and not charge me. The next day I recurved my receipt, and guess what... I was charged a $20 fee for the equipment return because I didn't follow the process, so I had to call back again. This is unacceptable! It is unsafe to make patrons wait outside at night in a vulnerable position just to check in equipment. The wait time if 1 hour is far too long, and after eating the hour after a long day of laboring, I was still charged. You need to cake your patrons time and put in a more robust and efficient return process.

GREGORY G. 
Rating:
5.0

Customer did not leave a comment.

JUDIT V. 
Rating:
5.0

My movers were Efficient Movers. they were the least expensive but ironically the best movers I've had in YEARS. Over the last 10 yrs I've moved a few times for job relocations. This by far was the easiest experience and Maurice and his guys were super!! I HIGHLY recommend them.

kathleen F. 
Rating:
2.0

At drop off, the attendant want me to disconnect everything and the grabbed the trailer and walked away. I said I want a receipt for drop off and he told me go inside. Just not friendly

DAVID ANDREW B. 
Rating:
5.0

Customer did not leave a comment.

Tracie T. 
Rating:
5.0

Customer did not leave a comment.

TERRY G. 
Rating:
4.0

Nothing, it was great.

joseph L. 
Rating:
5.0

Wish there was a "repeat last order" option in the app.

Maurice J. 
Rating:
5.0

Customer did not leave a comment.

Shaliek D. 
Rating:
5.0

Staff was very friendly and processed our rental quickly.

JASON K. 
Rating:
5.0

Everybody is so pleasant!!!

Ruby C.  |  First Impressions 
Rating:
1.0

Lack of communication from staff, wasted time, purposely moving slow, lied about 1st floor being available, then ask for a storage closest available to the elevator and proceeded to give me the furthest when I saw there were many closer available. Didn't have time to argue because I was on the road for 20 hours and only 2 hours of sleep. Worst treatment I've experienced.

DANNYKIRAN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Great comunication awesome service

Alejandro M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

Very nice clean place was only missing the equipment inside the truck but they went and got it for me.

Diana H. 
Rating:
3.0

Customer did not leave a comment.

MELLANIE M. 
Rating:
5.0

All good ! Kareem very helpful and the guy that I turned van in to .

Ricci L. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRE H. 
Rating:
4.0

It is sad that they charge for miles and gas. It should be one charge. Thank you Sheila White

SHEILA W. 
Rating:
5.0

Keep doing the great work

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
2.0

Slow and no one to help me

Samuel K. 
Rating:
5.0

Perfect place the manager was very nice 👍

adriano M. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

the Rachel staff is extraordinary, exceptional service ....

Alexandero S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENISE R. 
Rating:
5.0

Customer did not leave a comment.

NORA J. 
Rating:
5.0

Customer did not leave a comment.

DANIEL K. 
Rating:
5.0

Customer did not leave a comment.

STEVEN D. 
Rating:
1.0

People don't know how to communicate or inform their clients with instructions. Shady work.

LAINA K. 
Rating:
5.0

Customer did not leave a comment.

Walter P. 
Rating:
5.0

Customer did not leave a comment.

jose f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

LINCOLN T. 
Rating:
5.0

Very helpful from when we rented a truck through our use of the storage unit. Top shelf

John M.  |  Overall Experience 
Rating:
5.0

Great experience overall. From the person in the office to the person outside helping to hook up the trailer. The trailer 5'x9' trailer with ramp looked brand new, plus a great deal for only $35/day including $5k of insurance and taxes!

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
4.0

The woman who helped was very nice and always very occomidating. On the other hand the young man who assisted in getting my 4x8 trailer was on his phone from the moment I pulled up. Still on the phone when i went outgo find him and my trailer he was hooking it up while talking. I asked why was this connection different then my previous rental last week. He said not to worry. My 1st speed bump pulling out to the left my hitch disengaged from the receiver and dragged on the street behind my car for about 6 feet. I take responsibility for connecting and not properly securing it. The previous rental the gentlemen double checked my connection and I thing this young man was more concerned with his phone call.

wayne S. 
Rating:
5.0

Owner very nice

Robert K. 
Rating:
4.0

Moving company in Florida was amazing - Maurice from First Choice Movers was in contact with us every step if the way. Incredible service. The Alabama moving company on the other hand was not very communicative and very disorganized. Once they arrived with little to no notice all items were unloaded safe and secure.

Erica S. 
Rating:
5.0

My favorite Uhaul location. friendly staff, good trucks, clean location.

JASON K. 
Rating:
5.0

I'm very happy because the attention is good and professional and thank you for everything

ORESTES D. 
Rating:
5.0

Excellent

Mark A H. 
Rating:
3.0

Your after hours is the worst. We passed our one hour mark and we're not able to pick up our truck. We decided to wait on hold for 20 minutes to see if someone at your corporate office could assist, and were disconnected after 26 minutes. I'm amazed that you can run an after hour business online like this. In general people over 40 years old are completely uncomfortable with checking in at your location, on their tiny cell phone assuming your website is up and running. I think you're products, pricing and monopoly on the market is outstanding. Without competition you'll still be able to succeed. My opinion has little merit but just my take.

JESSE J. 
Rating:
5.0

More trucks for that location.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

CARL S. 
Rating:
5.0

Keep it up

SONY J. 
Rating:
5.0

Just make sure the trailer is clean for the next customer.

Mauricio F. 
Rating:
5.0

When you buy new trucks have lower seats or the cab not as as high very hard for short older women to get into.

Laura W. 
Rating:
1.0

Customer did not leave a comment.

garrett B. 
Rating:
5.0

The dolly is to close to the doos . Taking space when you want to load something big.

VICTOR L. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

ANDREAS G. 
Rating:
5.0

From my experience. Nothing

James C. 
Rating:
1.0

Customer did not leave a comment.

JAVIER R. 
Rating:
5.0

Deliver the trailer to my house...lol

Mike A. 
Rating:
5.0

Customer did not leave a comment.

Wesley S. 
Rating:
5.0

The only thing the company can do is to ensure that Mrs Cheri from the Johnson Street is always available, Mrs Cheri provided exceptional customer service to the was consistent on each of my four visits that that location and for the record I had visited two other location within the coconut creek Margate and Deerfield Beach location was her customer service remains unmatched . Excellent job atracos de maintaining excellent workers during these challenging times .

Hewrald H. 
Rating:
5.0

The social distance check out was tedious. There must be an easier way.

Berlinda R. 
Rating:
3.0

Employee didn't give me instructions on returning after hours after I had asked if I can return after hours

DIANA L. 
Rating:
5.0

Customer did not leave a comment.

Carly S. 
Rating:
5.0

Great customer service and location

WENDY B. 
Rating:
5.0

Clone manager Ms. Clarke to operate all U-Haul branches; she is sensational.

Ramona W. 
Rating:
5.0

Keep it up

SONY J. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY N. 
Rating:
5.0

The entire staff was friendly and helpful. Very satisfied!!!

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
4.0

Truck is in serious need of front end work. Truck felt very unstable. Also smelled old.

Kimberly K. 
Rating:
5.0

Customer did not leave a comment.

Brandon B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tylon F. 
Rating:
3.0

The Manager was nice, professional, and helpful. I registered at the end of the office hours, when I tried to access the storage area my card said a different persons name on the access screen and would not allow me access the building. I tried to go back to the office for assistance but the office was closed.

SHAYILA B.  |  First Impressions 
Rating:
5.0

Very courteous and professional

Theodore T.  |  First Impressions 
Rating:
5.0

Your staff were perfect, from check-in with Sherri to the gentleman at return who was very thorough. The store was very clean and so was the truck. Thank you for hiring the best folks to take care of us.

TriciaAnn P. 
Rating:
2.0

We we kept waiting to finish paperwork while associate assisted customer behind us with payment.

Phil H.  |  First Impressions 
Rating:
5.0

Keep it up goof job

SONY J. 
Rating:
5.0

Kind and attentive and supportive and helpful. That would be how to describe my experience . I’m moving temporarily from one location to another and that is very stressful. Cherie and her staff are great to work with and made a difference to me.

Lisa F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John M.  |  First Impressions 
Rating:
5.0

La señorita que me atendió fue muy amable y me ayudó con recomendaciones y soluciones a mi problema

ORESTES D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HEINZ W. 
Rating:
5.0

Customer did not leave a comment.

Wanda B. 
Rating:
5.0

Customer did not leave a comment.

PEDRO T.  |  Overall Experience 
Rating:
5.0

The staff at the coconut creek location are all exceptional and know your product / service very well hence they meet all the expectations of the customer and all stakeholders .

TARAMATI B.  |  Overall Experience 
Rating:
5.0

Staff couldn't be more pleasant and helpful!

Andrew T. 
Rating:
5.0

great service

PEDRO B.  |  Overall Experience 
Rating:
5.0

Thank you for your help

melessa t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

OWEN A.  |  First Impressions 
Rating:
1.0

Everything ruined in the one Box Wet and Mold Box emptied to Garbage. SICKENING WEARING MASK THE MOLD DISCUSSING THE DRIVER TOOK PICTURES TOO

GENEVIEVE G. 
Rating:
5.0

Keep it up

Sonny J. 
Rating:
5.0

Customer did not leave a comment.

Neil K. 
Rating:
5.0

To explain my 'No' in response to 'Was the equipment clean and well maintained? There were about 3 oil spills inside the van. Some of my furniture were stained.

Irma F. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

john t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sophia A. 
Rating:
5.0

Sherry who is the store manager at this location is an empathetic, kind, compassionate and a very understanding person. She is polite, kind and eager to help people. These are the qualities that are required in any type of job where your job is to help people. She takes good care of her customers, she does an outstanding job. The one thing that U-Haul needs to change is the fact that when you call their 800 number they give you wrong information and that information is not aligned with the information you get when you call the store on Johnston Street. I was told that some some stores just rent trucks and they don't have storage units, the 800 number should advise you of that and give you the direct number to the stores that have truck rentals and storage units, but they don't give you that information. Sherry advised that when you rent a truck you get a unit free for the first month of any size. The 800 number told me that the first free month that they offer depends on the size truck you rent. The information that was given to me by the 800 number was incorrect. They should all give us the same information and they should all have the same promotions but they don't. Uhaul needs to work on that because it is extremely frustrating and they could loose business due to wrong information given to customers and the frustration that we go through. When I the 800 number and was given the wrong information I was going to give up and go to public storage. The Johnson st location gives you the correct information and Sherry makes things work for the customer in order to please the customer and get the business, that is what a great manager does, she makes things work for the benefit of the customer. This location is very clean and very well-maintained. The ladies bathroom is very clean which is extremely important. Sherry gets an A+ on how she maintains the property and restrooms. The maintenance of this property and the restrooms is extremely important especially during this pandemic. I must say that everything is very clean, the upkeep of this property all around is very important because that is where we are storing our personal belongings. Sherry and this specific U-Haul location gets an A+ all the way around. It has been a real pleasure dealing with her and storing my belongings there. I just hope that things do not change, but if they do, I would be the first one to tell you all about it and post another review. In my opinion Sherry should be promoted to district manager because her priority is her store and her customers, not every store has the amazing customer service, the upkeep of this location and her true desire to help her clients, so if she were to ever become a district manager I'm sure she would demand the same of every location. I must say that I walked into the sunrise location and the lady at the front desk was extremely curt and very rude to me. I am happy that she didn't have a large Storage for me to rent because the Sunrise location was more convenient for me, but even if she would've had a storage unit for me and she would've been free, I still would've never rent it there.

MARIA M. 
Rating:
5.0

Nothing all was excelente and Ms. Clarke was amazing!

LIZA H. 
Rating:
5.0

Great experience all around.

ALAN H. 
Rating:
5.0

Customer did not leave a comment.

Sonny J. 
Rating:
4.0

Service was good, but unfortunately I had to stop to fill a tire up with gas. All vehicles should be checked for tire pressure before a customer drives off the lot. It was scary driving and see that come on the dash of a uhaul. But the manager and associate made everything smooth. That would be the only call out

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

Jully S. 
Rating:
5.0

Cherie was amazing. She was friendly, very knowledgeable, patient and became a tremendous asset in our overall moving experience with U-Haul Moving and Storage at Coconut Creek! 5-Star Service!!

GEORGE S. 
Rating:
5.0

Customer service at this location is outstanding, however this time vehicle was dirty, with low gas on it.

JUAN C. 
Rating:
4.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

Linda S.  |  First Impressions 
Rating:
5.0

My family and I would like to personally thank Cheri Clarke, the General Manager at Coconut Creek. She was absolutely amazing. Our experience was very enjoyable due to her professionalism, problem solving, and a great work ethic. Just when we were ready to give up on Uhaul services, Cheri went out of her way ( on her day off none the less) to make sure that we were taken care of. When someone takes pride in their work, it shows. The level of integrity on her part is to be an example to all. My family and I cannot thank Cheri enough for the exceptional service we received. WE NEED MORE CHERI’S IN THE WORLD.

Andrew C.  |  Overall Experience 
Rating:
5.0

Cherri Clarke was SUPERB!!! She went beyond the call of duty; answering a question for me on Christmas Eve and being thoroughly professional, knowledgeable, and pleasant! Much can be said of the entire staff. Finally, this storage facility is the cleanest and well-maintained I have ever seen! Put in a pool and a breakfast buffet and I am moving in!

Lynden W.  |  Overall Experience 
Rating:
3.0

I originally got this storage room when the pandemic had just started and they had the one free month special for college students. The staff that did my initial process wasn’t nice at all and failed to let me know that I had to get a specific round lock for the unit when I asked she said that any was fine. It was then when I was already living 5 hours away that I kept getting calls about that I needed a new lock because it wasn’t “correct” and once I finally was able to move back down to the area I couldn’t access my unit with out paying a fee for something that should’ve been told to me initially. When I switched debit cards I forgot to update it on my account and was so used to doing autopay instead of calling or emailing me I get emailed a week later about getting a late fee, that again could’ve been easily fixed if I got contacted about it before the bill was due. Another experience I had with getting a moving truck here wasn’t too pleasant either. If I do have to do storage with uhaul again I’ll have to try a different location.

yolgens c.  |  Overall Experience 
Rating:
5.0

Coconut creek location is always consistently good This is a easy and friendly location to rent and use the storage I am super happy with everything

Aharon A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn L.  |  First Impressions 
Rating:
5.0

The manager gets an elevator problem in the storage but she has been an amazing person and drive the problem very well and professionally, Excellent, I would like to have someone like her in my company. Marcos Tavares CEO IGD - International Gaming Development

Marcos L.  |  Overall Experience 
Rating:
2.0

I use uhaull alot and this was my worst experience EVER! Not only was i not told that the elevator was not working until right before my arrival. The workers they had helping didnt care about what they were moving and made sure they scratched or dented everything they moved. Like my white tv stand and my couch because they were rushing. So make sure you are watching everything

Mellissa M.  |  First Impressions 
Rating:
3.0

the elevator has been out of service for much too long and there is no excuse for it not being fixed. it is wrong for customers to have to walk up stairs to put their belongings in storage, especially when you are a senior citizen. what excuse is there for not having a working elevator?

frederick g.  |  First Impressions 
Rating:
3.0

The storage facility itself was good. The staff were helpful when we first moved in. A week before we were moving our stuff out, we had driven from our house (40 mins away) to the unit to find out the elevator was broken and the stuff we needed to put in wouldn’t fit in the stairwell. A few days later, we needed to book movers for our move out and the Uhaul representative on the phone assured me the elevator would be working because it would be a week from then (surely it wouldn’t take more than a week to fix the elevator!! And surely if it wasn’t fixed, we’d be told so we could plan accordingly!!) Well guess what? It didn’t happen. After we paid $300 for our movers...expecting it to take a certain amount of time based on the time it took us to move in WITH the elevator...it took the FULL time for the movers to move everything down the stairs and they couldn’t complete the job. They had another appointment after us so they couldn’t help us unload at our house. If we had been aware of the elevator being out of service, we wouldn’t have spent $300 on movers! Thanks for the awesome communication, Uhaul.

Rebeka L.  |  Overall Experience 
Rating:
3.0

my rating is based on the fact that there are no rooms available on the street level and the elevator was not working, which means i'd have to carry my storage items up 2 flights of stairs. i have a heart condition and cannot do this. i am interested in renting a 5x5 room however, if it can't be on the first floor, the elevator must be working. hopefully, the elevator will be fixed this week, as i need to rent a storage room by month end.

FREDERICK G.  |  First Impressions 
Rating:
5.0

Easy rental process, friendly staff.

ALEXANDRA S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ioannis p.  |  Overall Experience 
Rating:
5.0

Knowledgeable, friendly staff. Quick check in and check out. Had to rescan drivers license at the store after doing it on line. Was told that doesn't work - has to be scanned in the store. If it's not working on-line eliminate that option.

Jeffrey B.  |  First Impressions 
Rating:
1.0

It’s my 3rd time using this store. I booked a 20ft truck and reserved a 10x10 unit on the 1st floor before I left. I received confirmation that the unit on the first floor was available. When I went to get into the truck the person told me it was in the “garage” so I went looking for it, after several minutes of walking I was not able to find it because it wasn’t there, it was in the other side of the building so you can understand I was a little frustrated. After a long day of moving, my help and I arrived back to unload and place everything in the unit I had made the reservation in the 1st floor, we started unloading and bringing about 2 trips inside just to find out that the unit was still occupied!!!!! Horrible! I went back inside and the woman said it happens often, well it’s unacceptable! We had to load everything back and drive to the side of the building to store in the 2nd floor. I was livid and so my was help, extremely disappointed at the lack of communication and customer service.

CESAR P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaime A.  |  Overall Experience 
Rating:
5.0

This was one of the best Uhaul the staff was very friendly and knowledgeable. Very trustworthy they went above and beyond to meet my needs. The manager has friendly kind attitude he never made me feel that he was unapproachable. He handled all my concerns very quickly I would recommend this U-Haul with five stars.The facility was very clean and quiet.

MARION H.  |  Overall Experience 
Rating:
5.0

Elevator stop working in the middle of moving

Devon S.  |  Online Move In 
Rating:
1.0

The girl at the desk barely understood anything. She proceeded to give me a 2nd floor unit after being told the elevator was broken for 5e 2nd floor. She was a deer in headlights how that wouldn’t work. She finally moved me to 3rd floor (she had no idea where it was on a map.) we then got stuck in the broken elevator while holding a couch. Called the emergency button in the elevator and it went to a uhaul recording (is that legal?) It was like a hidden camera prank show, and the employees low IQ is a Corp liability

Richard W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis P.  |  Overall Experience 
Rating:
5.0

If I could give them 10 * I will. All the staff were very friendly and helpful when I most needed. I went to this location many times last week and every time they helped me with everything I asked, even at the last minute when they were even closed. Yes, I recommend this location and for sure I will use it again if necessary.

Liliana M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

COREY T.  |  First Impressions 
Rating:
5.0

Definitivamente fue buen servicio y los empleados agradables , por la renta del camion, obtuve un mes free de storage, y esto me hizo mi mudanza mas relajada, gracias a todo el equipo que conformó mi servicio.

Rosse H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yamilet C.  |  Overall Experience 
Rating:
5.0

Samir and staff are always top notch!! Will always use this facility as my place for storage. They take excellent care of the facilities and their customers.

William D.  |  First Impressions 
Rating:
5.0

The person we talked with when we purchased the storage space was most helpful and courteous. He answered all questions and was very professional.

Anslyn S.  |  Overall Experience 
Rating:
2.0

We rented a truck and were offered free 1 month storage. The storage unit provided was on the 3rd floor and the furthest away from the elevator. Other units were available on the first, second floor and closer to the elevators. This distance added to our moving time making us incur in more expenses as we needed to rent the truck extra days.

LUIS R.  |  Overall Experience 
Rating:
2.0

Elevator at the facility was broken!! With no warning or notice by front desk staff!!! What if I had planned on loading furniture into my storage unit the day I got the keys to my 2nd floor unit?! Outrageous. Also, it took us over 30 minutes to locate our unit as the key card was not working. I understand they aren’t doing unit showings due to COVID but the front desk lady did a horrible job at explaining where the unit was and how to access it. She told us only how to access it from the elevator (WHICH WAS BROKEN) and said nothing about stairs. We were drenched in sweat running around the building trying every single door. Only for her to finally explained after 30 minutes of getting lost that we have to use the stairs (and no key card is needed?!?!) since the elevator is broken. Such a waste of time. I pray that the elevator is not broken next weekend when I move my things into my storage unit. After this experience, I will not rent here again. For the price I paid, I expected much better.

Sarah S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ernesto N.  |  Overall Experience 
Rating:
5.0

very helpful

leandro f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anslyn S.  |  First Impressions 
Rating:
3.0

My problem is you advised your price for$89.00 for a 5 by 10 and was charged$129. For the first floor

MARVIN T.  |  First Impressions 
Rating:
3.0

Upon arrival to return the truck, I mentioned to the attendant that I wanted to rent a storage unit and that I needed to unload before returning the truck. She proceeded to tell me to return the truck first, only to have the other employee tell to go get the unit first. One she was done helping another customer I explained I need the unit first. I had to repeat the size of the unit I needed 3 times. She finally gave me the entry Card with no map, unloaded my truck headed to the unit only to find out it was a handicap unit. I had to return to her once again and told her she had given me the wrong unit. Her reaction was apologetic at all. Got back on the computer and gave me the unit furthest away from the elevation and not once apologize for giving the wrong unit on purpose. I have been to uhaul mover 10 times and this is by far the worse service I’ve had at uhaul. Jimena Chumbe should be retrained. My customers receipt number is 7880-28-102331-109616. Due to lack of professionalism I wasted 1 hour going back and forth dealing my return by an hour. The rest of the staff was great.

Jaime A.  |  First Impressions 
Rating:
5.0

pleasure doing business

Harrens J.  |  Overall Experience 
Rating:
5.0

Top of tops. Best of all. U-haul, especially the unit at Johnson Road in coconut creek, fl.

Ana K.  |  Overall Experience 
Rating:
1.0

I rented a truck on 06/10 at 06:00pm to deliver on the same day around 11:00pm. Nobody told me that the storage would be closed at 10pm. I was told all the time that it would be 24h for me. I arrived on 06/10 at night with the truck totally loaded and for my surprise, my access was denied and I couldn't get in the building. I called the customer service but the lady couldn't do anything. I had to come back to my house with the truck. On the other day, 06/11, I went to the Uhaul Store (Coconut Creek, Johnsons Rd, FL) @ 7am and I told them about the inconvenient that I had and I would pay only one day of rent because I couldn't unload the truck due to a Uhaul's fault. An attendant called Jimena agreed with that. On the 06/11 I went to the uhaul storage to unload the truck around 06pm. Same msg appeared on the device's screen next to the door: "ACCESS DENIED" as soon as I put my code. I ran to the office and told them about that same message that was also appearing on the day before. The attendant said: "You should swipe your card" and I said: "Nobody gave me a card" and the attendant was surprised. He went to the office and brought back a card and said" Use this card". I started unloading the truck and around 06:50pm I swiped the card and the same msg appeared: "ACCESS DENIED" I ran to the office again while they were locking the door. They were very rude, saying that the system was already closed and they didn't know if they could do something about. I found a customer, an old man, and he told me that there is a main device that we need to swipe the card first and it worked. The Uhaul's attendants were very unprepared. I told them that it was my first time and even this way they didn't instruct me properly and/or they didn't know about their own internal process. For my new surprise, when I was returning the truck by the website: www.uhaul.com/share, I was charged for both days instead of one as the attendant Jimena agreed to do I really really really do not recommend the Uhaul Storage of Coconut Creek and I would like you guys to proceed with only one day of rent. Also, just to let you guys know, I rented an space of 10x15" for around 3 months but I wont do that in the future with Uhaul Coconut Creek (Johnsons Road).

Alexandre A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARCIA G.  |  Overall Experience 
Rating:
5.0

Moving experience along with everything else was great.... I would not hesitate to recommend U haul to anyone

Bernice O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana K.  |  First Impressions 
Rating:
5.0

All staff very friendly and professional

LYNETTE J.  |  Overall Experience 
Rating:
5.0

Your customer service was amazing.

Sally R.  |  Overall Experience 
Rating:
5.0

Samir was great to work with you.

Mark L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra I.  |  Overall Experience 
Rating:
5.0

They were extremely gracious to me. There was confusion on my part with the check-out process but they were understanding! Great customer service!

Alexis G.  |  Overall Experience 
Rating:
5.0

Outstanding experience!!

Donna O.  |  Overall Experience 
Rating:
5.0

Shenique helped us on a couple occasions and her positive attitude is what every business should have. Nice & courteous!

eunice r.  |  Overall Experience 
Rating:
4.0

The staff wasn’t friendly and didn’t explain things thoroughly for my move-in. Everything else was fine.

yolgens c.  |  First Impressions 
Rating:
4.0

Waited in line nearly 30 minutes as only one person working the counter on a Sunday morning at opening.

Mark L.  |  First Impressions 
Rating:
5.0

Staff is very helpful and friendly

MARCIA G.  |  First Impressions 
Rating:
5.0

RENTED A STORAGE UNIT AND WAS VERY EASY AND STAFF VERY COOPERATIVE.

ELLIOT W.  |  First Impressions 
Rating:
5.0

Good attention the place is clean easy access

Edwin G.  |  First Impressions 
Rating:
5.0

As if being open on New Years Day wasn’t enough, it was great to take advantage of a promotional rate to help with my move-in. The facility is clean and well organized.

paul a.  |  First Impressions 
Rating:
5.0

Above excellent great staff, great. Facility

Marjorie B.  |  Overall Experience 
Rating:
5.0

Awesome place

Kris B.  |  Overall Experience 
Rating:
5.0

The facility was well maintained and secure and the staff made the process easy and were very friendly.

erin g.  |  Overall Experience 
Rating:
5.0

I love ow clean and organized the staff is and will always use Uhaul for my moving concerns. Thanks from Skip J CC Florida.

Clifton J.  |  First Impressions 
Rating:
3.0

Mr. Samir is a great person, he relly helps the custumers. The two person on the counter they don't want be there. They don't care about the anything, very lazy.

ALEXANDRE C.  |  First Impressions 
Rating:
5.0

U-Haul was amazing! My Folks were stranded when the new house fell thru. My Mom, who is hemi-plegic had to be hospitalized w/ a med. emergency. Raquel, Kareem, Courtney and the team helped A Lot!

Michael P.  |  First Impressions 
Rating:
5.0

Couldn’t recommend another place.

Andrea O.  |  Overall Experience 
Rating:
5.0

Excellent service. Professional staff.

CHANDRADAT e.  |  First Impressions 
Rating:
5.0

Great staff!

Phyllis P.  |  First Impressions 
Rating:
1.0

There was confusion on the return with a long-distance move, causing me unnecessary time, and $120 that I did not really owe - I was charged for three days that I did not use. This is unacceptable.

Evan M.  |  First Impressions 
Rating:
5.0

THe clerks were courteous and helpful.

Alberto H.  |  First Impressions 
Rating:
5.0

Very accommodating even though all my issues were my own fault. Great staff and Samir the manager is awesome. I Highly recommend U-Haul this uhaul facility.

Adam V.  |  First Impressions 
Rating:
5.0

Very smooth rental experience and customer service representative was very nice

NAOMI H.  |  First Impressions 
Rating:
4.0

Very nice place and people

Joao S.  |  First Impressions 
Rating:
1.0

The attendant was new and did not know how to answer calls. I kept on buzzing for help and he did not know how to help me. No one knew how to open a lien lock that was placed by mistake.

Yolanda G.  |  First Impressions 
Rating:
2.0

Great storage facility.

Shawnda K.  |  Overall Experience 
Rating:
5.0

everythings very good

Carlo G.  |  Overall Experience 
Rating:
5.0

Everyone was very courteous and professional . Thanks to GM for allowing me to drop truck off at his facility

kendall L.  |  First Impressions 
Rating:
3.0

The tall and slim lady was amazing and very accommodating. The other lady with the 10 inches nails should find a job she likes and cares for. Customer service and sales is not for everyone.

Eric S.  |  First Impressions 
Rating:
5.0

Thanks for the good service!!

Rosangela L.  |  Overall Experience 
Rating:
5.0

A nice facility. Will recommend to others. Thanks

Charles H.  |  Overall Experience 
Rating:
5.0

The representative that I worked with on both occasions was courteous helpful and well informed about policies and procedures

LAURIE w.  |  Overall Experience 
Rating:
5.0

Very good service

Charles B.  |  First Impressions 
Rating:
4.0

The facility was clean and accessible

LAURIE w.  |  First Impressions 
Rating:
5.0

A bit expensive

maryan a.  |  Overall Experience 
Rating:
5.0

Nice job.

Jason V.  |  Overall Experience 
Rating:
5.0

The lady that helped me. She was the most friendly lady I have came across in quite some time. She had a very warm welcoming smile and made my experience great. Belive her name was Maureen smart

Jamie F.  |  Overall Experience 
Rating:
5.0

The manager was great! The staff was very kind

Jackeline B.  |  First Impressions 
Rating:
5.0

Very good service and facilitie

Arthur T.  |  Overall Experience 
Rating:
5.0

Maureen is a star! Great experience. Thank you!

Laura S.  |  First Impressions 
Rating:
5.0

All good

Adrian T.  |  Overall Experience 
Rating:
5.0

The staff were very pleasant and friendly. They were very helpful in tending to my needs.

erin g.  |  First Impressions 
Rating:
5.0

Short and sweet “YOU GUYS WERE AWESOME!”

Marco F.  |  Overall Experience 
Rating:
5.0

My experience was great Thanks to the employee named Rich Keery who went above and beyond to make sure I had a great experience

Adam L.  |  Overall Experience 
Rating:
5.0

A complete moving and/0r storage facility. Trucks of any size, and boxes, tape, rope, locks, trailer hitches, bike racks for cars &trucks. I was so impressed.

gary g.  |  First Impressions 
Rating:
5.0

Great, only thing I would change is your stupid policy of having a second contact number for those who just moved to town. Cell phones are usually it.

Christopher W.  |  First Impressions 
Rating:
5.0

You all were great. Thank you

Marni T.  |  Overall Experience 
Rating:
5.0

Raquel was simply fantastic! This cross-country move proved to be difficult, but she made it so much better on the back end. Raquel was not only super helpful, she was very patient and kind. Thanks!!

Michael H.  |  First Impressions 
Rating:
5.0

The staff was excellent. Thank you!!!

Robert H.  |  Overall Experience 
Rating:
5.0

Very smooth transaction. Samir Shields was very perfessional.

Arthur T.  |  Reservation 
Rating:
5.0

Samir was wonderful. The entire team was polite, helpful and respectful.

valencia j.  |  Overall Experience 
Rating:
4.0

Thank you for your inquiry. Used u-haul location 16300 W Dixie Hwy and very pleased

Teresa B.  |  Reservation 
Rating:
5.0

Very friendly and helpful staff. Experienced zero negativity from anyone I had contact with at the coconut creek location. Made my stressful moving experience more pleasurable. Thank you

Robert W.  |  Reservation 
Rating:
4.0

When the 24/7 access system is down, management needs a backup plan for folks who have paid for AND signed a contract for such access. I.e. pay an employee to stay on-site after hours until fixed.

Shawn G.  |  Overall Experience 
Rating:
5.0

UHaul live up to the term agreements. Very satisfied.

Rose B.  |  Overall Experience 
Rating:
5.0

This is the Best UHAUL facility I ever had used. They're very nice and professional, also the place is neat and clean.

ARLET S.  |  Overall Experience 
Rating:
5.0

My experience with U haul was wonderful U haul keep up the good job

Marie W.  |  Overall Experience 
Rating:
5.0

Excellent experience. The area on the lower level where you are able to leave items that are no longer needed for other community members to take and use is fantastic. Great concept!

adam c.  |  Overall Experience 
Rating:
5.0

My reservation was handled efficiently. The treatment at reception was professional and friendly. The facilities are superb and access to them is easy.

GABRIEL G.  |  Reservation 
Rating:
5.0

From Samir Shields and George and the rest of the crew that works there, they have made me feel comfortable, they are very professional, kind, knowledgeable, overall VERYSatfy, great location, 10 star

antonio a.  |  Overall Experience 
Rating:
5.0

NA

Valyncia S.  |  Overall Experience 
Rating:
4.0

I said YES regarding staff friendly but it is not completely truth. All the employees are very nice with a exception of a white woman with a estrange name. She is very nasty and impolite.

Marco P.  |  Overall Experience 
Rating:
5.0

.

joy g.  |  Overall Experience 
Rating:
2.0

Billed me $127 for turning in my tow dolly late, which was incorrect. Had to be later refunded to me. Then sent me an email regarding a storage unit bill, which I never rented (still ongoing).

Jonathan C.  |  Overall Experience 
No reviews have been submitted for this location.

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