Customer Reviews for U-Haul Moving & Storage of Coeur D' Alene

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Coeur D' Alene

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Gary F. on

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All improvement comes from God. Ask Him j

Izzet M. on

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Eric C. on

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Check the brake lights and turn signal lights to make sure they are solidly sealed within their bracket/hole in the back. Didn't notice mine were basically falling out until I got where I was going!!!!!!

Diane J. on

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Debra F. on

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Open 1 hour earlier on weekends.

Robert M. on

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Troy M. on

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Need more staff, only had 1 person running the front and a line of 7 people. She did a great job getting everyone taken care of. There was no walk around checking for previous damages which was weird (so what happens if it's damaged?)

Richard T. on

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James F. on

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Awesome folks... it was a pleasure doing business with them

Makenzie R. on

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Patrick M. on

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BEN E. on

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Keep up the good work!

Joseph P. on

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Location is very congested, outside keycard reader never worked and always understaffed. I can recall only one occassion in at least 10 visits to the office that I didn't wait in line at least 10 min

Daniel B. on

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Jennifer J. on

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Dean S. on

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Run like a real business. Very rare. Chain perfect at every link!!! Web + Store + Yard + Service.

Ernie S. on

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MIKE L. on

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Jane V. on

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DALE M. on

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Thank you

Daniel H. on

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Patrick H. on

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I didn’t use U-Haul. Somebody gave you my email address by mistake. It happens a lot.

David D. on

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gary M. on

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James Timothy K. on

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Ciarra F. on

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Gail K. on

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Mary C. on

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THOMAS H. on

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Gary M. on

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David M. on

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Monica M. on

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It was as easy as it could possibly be. Great staff.

Robert J. on

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Kenneth E. on

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The storage facility was very clean; I was comfortable storing my belongings there. Check in procedures were unclear when I rented the unit but clarified on next visit. Staff helpful and patient.

BILL W. on

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Staff helpful and knowledgeable. Equipment clean and in good operating condition. Storage facility spotless and convenient.

marc s. on

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One criticism: CDA U Haul’s loading & driving access through its yard are very congested and a safety hazard for the company and customers. CDA employee Lori is a true asset to U Haul and customers.

Colton B. on

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Would honestly never use again! Most of the staff that we delt with was not helpful! Rodney helped and was awesome! Took a week to get a hold of him and like a total of 5 hours on the phone..uhg!

Karl K. on

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It's not just a storage, its a facility that you feel safe leaving your belongings. All the employees are nice and helpful. Wasn't super expensive for what the facilities offer.

Jeffrey K. on

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Renee was good

Mike B. on

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Great

Andrew T. on

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Would constantly be ignored by front desk who would sit on the computer and act like she didnt know we were standing in front of her for 20 mins. When we did get helped they were rude and unpleasant

Karen Z. on

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Great experience!

YVONNE B. on

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Never had a problem with my storage unit.

MIKE K. on

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Rent increases too often, and much to high. Became unaffordable for me.

Robert L. on

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You folks are nothing like the U-Haul storage I have in Lynnwood, WA. Ya'll are friendly, knowledgeable, fast, and super enjoyable to work with. It was a very good experience to do business with you.

ED G. on

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Very convenient location and immaculate cleanliness

Samantha I. on

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There were numerous times my storage unit was blocked off because they parked trucks directly in front of my unit. I had a foot of space to move my stuff in and out of my unit.

Travis B. on

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There are too many uhaul trucks trailers and equipment in the way. Navigation in that facility sucks.

Rachel V. on

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I would recommend this storage facility to anyone looking for the best rates and security around!

NAOMI W. on

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Such a great team of people! Rodney does a great job leading the team, and I really felt that my experience was a positive one!

Elizabeth B. on

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I was very pleased with everything; no long lines, convenient location to get boxes and return for recycle. Accommodated our need to have elevator close by our storage unit due to semi-handicapped.

Robert B. on

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Lori was incredibly helpful.

Chris D. on

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Manager Rodney is superb as well as the entire staff.

Letha R. on

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Easy in and out except I set off the alarm when I added my lock. I didn't actually punch my code/number in therefore it went off when I went to open it. Now I know it works, WELL😁

julie h. on

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Great service

Mary A. on

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"I don't know" seemed to be the most common refrain from the friendly employees. At least that was honest, their lies were worse. I will NEVER use U-Haul's services again and will tell everyone I know

Michelle E. on

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Wish there was 24-hour access

Jennifer B. on

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The employee who helped me was patient and gracious and very helpful while I was making decisions about storage unit size. Then she showed me e earthing about the storage unit abd process.

Peggey H. on

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There is too many trucks in driveway areas and they move them while you’re collecting your household and then can’t get out like you did just 5 minutes before That’s the cause of my vehicle damag.

Jesus Q. on

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Wonderful staff, locación, and building

Eric S. on

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Getting in and out was a joke. Stupid design. Would never use their services again.

KAREN R. on

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Didn’t like that I had to pay for a full month when I moved out on the 13th. The constant increase in price was concerning

John S. on

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Great customer service, friendly staff, clean storage unit.

Michael E. on

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These folks made my moving transition seamless. All the staff were engaging, helpful, knowledgeable and friendly. Of all the Uhaul locations I've used, this is the best one by far!

Sussan E. on

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Everything was always very clean & easy to access. Sometimes parking was crowded.

NONA F. on

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Best Storage facility I have ever seen!!! Can't say enough about your excellent staff and customer service. This facility is spotless.

George G. on

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Great staff, awesome facility, and I highly recommend using this place.

SHELLEY B. on

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At times the store is understaffed as it is a busy place but everyone is very helpful

Jordan B. on

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I loved how clean the units and facility are.

Sug I. on

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The manager, Rod, is excellent. Very professional. I have referred several people to his U-haul store and they are impressed with the way it is run, clean, and safe.

Ronna S. on

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Unit still has company lock on it and the card to get into building wasn't working but the employee fixed it.

Paul d. on

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I have only dropped off at this location. But every time, I was met with a smile and excellent customer service. Moving is never fun, but CDA UHaul makes it better.

tully d. on

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Staff was very helpful

Michael B. on

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I loved it here. The staff was amazing and always very helpful and friendly. They even helped by working with me with my bill. Highly recommend them to everyone

Lyman B. on

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Best in the area!

Ginna M. on

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Thank you to Bobbie, the driver that delivered my U-boxes.

Joseph B. on

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Perfect

Duane C. on

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When it rains a big puddle of water stands in front of number 12!!

Timothy K. on

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I was very happy with the people and facility will all use the service when I need to

Leslie K. on

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Always great that’s why we come back when we need short term storage

Stephen M. on

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Rod is very professional. He deserves a raise!

David B. on

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Rod and his crew work hard too make your moving experience Great, very professional location!

Richard W. on

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Having a storage unit inside a building was a plus. It kept things in a controlled temp. and access was also convenient, and having carts to move things was very helpful. Thank you.

Laurine P. on

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Thank you for helping in getting a larger storage for my daughter. Your service was prompt and when she arrived at your facility you were very accommodating!

Lori W. on

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I reserved storage unit when I reserved a truck IGo to unload 20ft truck, no unit available? Talk about stress.! Spokane had 1, $70 more + 50 mi out of my way. I refused. Mgr finally found a unit

Charles T. on

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CDA UHAUL is a great place with great service. The facility is very clean and the people working there are happy to help make the moving and storage process as convenient as possible.

Glenna M. on

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Phalen in Coeur d’Alene was great! He was helpful and kind. He made moving less stressful. (Because moving is always a little stressful in general)

David B. on

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Mgr Rodney was very professional and his crew followed the example he sets for this store! Five star operations!! R David Bliss customer

Michelle L. on

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Rodney and his staff are always fast and friendly. Nice doing business with someone who cares about customers and the service. Thank you!

Timothy W. on

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Rodney and staff are totally awesome to me at all times. I couldn't be more pleased with this location! Timothy J Wulff

stacey s. on

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I recommend this place and if I ever need a storage unit again I will come back here the staff is very friendly

MARK S. on

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Very fine working team! A special Thank You to the maintenance/cleaning team; always keeping our facility clean. Highly recommend this facility & staff!

CARLETON S. on

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the staff was always very friendly and Knowledgeable.

Dale S. on

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The facility was clean and the staff was terrific.

wayne c. on

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It was what I needed when I needed it. Thank you.

DAKS B. on

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Would have been Above Average rating if it wasn’t for 2 things. 1st, my rates went up twice. Started out as $49.95 a month & went to $64.95. 2nd, not enough employees. Ended up waiting and waiting.

Andrew W. on

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Very nice facility. Crystal is great!

ALEXANDRA S. on

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All personnel were helpful when they could be, although sometimes not too knowledgeable of their computer system. But all in all it was OK.

Don P. on

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Rod was very helpful.

Fran L. on

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The card system regarding getting in and out was confusing at times.

Debra S. on

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A very busy facility. Had to wait for some time if needed to speak with associate or make payment. Otherwise great service when needed.

Don P. on

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Uor experience was very good

MAGGIE M. on

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I love Rod and his crew, absolute professionalism, I was a customer with a storage unit for 4 years.......THe ONLY problem I had was not having access up until 10pm nightly,

Carmel B. on

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Very good!

Cimberlie Q. on

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Manager Rod, is rude to customers and his employees who lack simple training. Each employee has a different understanding as to what the actual policies and procedures of the company are. POOR SERVICE

aaron p. on

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Great Storage - Clean and secure.

GARY J. on

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Parking lot was always a cluster. Trucks parked everywhere, with no real organization. Entering and exiting the lot was always a nightmare. Staff never super helpful and always seemed mad.

Tina B. on

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There always seems to be things that come up that's out of tour control but the staff at the Appleway CDA store were very helpful, courteous, and accommodating!! Will always recommend them to others!

ERIC B. on

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If I had to do it again, I would most definitely use this location. I wish all locations were as great as this one they really set the bar high. Thank you for all your help.

Joseph L. on

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Nice storage solution!

JOHN S. on

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I would highly recommend this facility. I appreciate the cleanliness

KEN C. on

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I have nothing negative to say about the facility or service ... the continued price increases made it impossible to stay.

angela b. on

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You sent me this survey 146 times... Please stop the emails... otherwise everything was great! :)