Customer Reviews for U-Haul Moving & Storage of Colmar

4803 reviews

250 Bethlehem Pike   Colmar, PA 18915
(Across from Wing Walker Pub)

(215) 822-8080

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(215) 822-8080

250 Bethlehem Pike
Colmar, PA 18915
(Across from Wing Walker Pub)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

It all seems easy enough, first time using a vehicle from this location and the after hours access was convenient

Jeffeey M. 
Rating:
4.0

Customer did not leave a comment.

GEOFFREY B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

SYED H. 
Rating:
1.0

Thomas helps us. He was wonderful. Nice. Friendly. Helpful. Your app and email FAILED me. Your instructions are very LACKING. At 6am I was UNABLE to use the moble pick up. I had to go back to the store UNDER THREAT OF MY RESERVATION/RENTAK BEING CANAND NOT AVAILABLE! There was no button that said start as instructed. It was very frustrating and upsetting. Again UHaul cost me more money than necessary because of the inconvenience of your website and your system on the whole.

DARCIE M. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

JAMES S.  |  Overall Experience 
Rating:
5.0

Your web reservation system and centralized switch board are terrible. I was told by your centralized switchboard that the equipment I needed wasn't available at this location, I took a drive, low and behold it was available. When I am renting equipment that I am paying mileage for, your reps should know what is available at what locations.A+ for this store location and a big F for on line and call in reservation

JOHN E. 
Rating:
5.0

Customer did not leave a comment.

WOODROW J. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Everything was fine

MARK I. 
Rating:
1.0

They were supposed to have a truck and trailer at the same place which they did not have so we had to drive an extra hour and a half to get the trailer and the truck because they were not together as they said they would be I will never use them again

PAUL L. 
Rating:
5.0

Customer did not leave a comment.

Than N. 
Rating:
3.0

All equipment was available as promised. After receiving the keys to my 26' truck, I had to make multiple requests with the one desk agent to receive the complete supply of mover's blankets I had reserved. This required me to interrupt other customers, which invited an unfortunate confrontation with one of them.

BRYAN H. 
Rating:
5.0

Great People, Great Service Thank You! Vladimir

VLADIMIR K. 
Rating:
5.0

Customer did not leave a comment.

KRZYSZTOF R. 
Rating:
5.0

Customer did not leave a comment.

RALPH M. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
1.0

Customer service at this location uncivilized person

MEDHAT D. 
Rating:
4.0

I was very surprised at the number of charges I did not know about on my final bill. I would think twice before renting a van again.

LORETTA C. 
Rating:
2.0

I waited in line for 45 minutes to pick up my scheduled truck. Many people were scheduled at the same time to pick their schedule vehicle's and we're in the same line. One person taking care of the line that's why took so long. I called customer service to try to reschedule my truck and for an earlier time for drop off was transferred and waited on the phone for 30 minute's. Was not a good experience for me... Maybe it's just the location because I have had Uhaul great experience elsewhere. Maybe it's just lack of personnel at this location. I don't know!!

EMLIEN R. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
1.0

I reserved a self pick up moving truck for 6:30am. I received confirmation for this and followed the instructions for pick up at 615am the day reserved only to find out I had to wait until the location opened at 9am. I called customer service and waited on hold for 30 minutes only to find that the next available truck that early was 30 minutes away. The customer service representative told me I would receive a $50 credit and never did. I ended up having to wait until 9am for the store to open. This was an incredible inconvenience and set me day back almost 3 hours. I did not end up getting my truck until 930am. I am extremely frustrated and disappointed in u hual and this location.

Carly B. 
Rating:
5.0

Customer did not leave a comment.

Joel H. 
Rating:
5.0

Customer did not leave a comment.

Anne K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shinil K. 
Rating:
5.0

Customer did not leave a comment.

Matt H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy L. 
Rating:
3.0

Not all the brake or turn signal lights worked.

CHRISTOPHER D. 
Rating:
3.0

Check in time is abysmal. 4 people in line. I counted 5 UHaul employees on site. Only 1 was working the check in counter. Location is consistently bad with service wait time. I tried 2 different providers first, but they didn't have the vehicle I wanted. I dreaded having to go here. They didn't disappoint me. They were as bad as ever.

CHRISTOPHER B. 
Rating:
5.0

great service. nice customer service. well maintained vehicle. nothing like my last experience with UHAUL, which was downright scary (filthy old deserted garage, with an unsecured pit bull, and staff wearing zero masks in the midst of the pandemic. I give this location 5 stars.

MARYANN B. 
Rating:
5.0

The men who worked there were fantastic. I managed to lose my keys and then broke off a key in the lock and they were able to help me out both times by removing the locks. Great staff!

Joseph H.  |  Overall Experience 
Rating:
4.0

We reserved a 20 foot U-Haul then we were told only 15 foot U-hauls were available. Also, the location changed from our reserved spot to another location 12 miles away from our house.

joseph B. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

RAY S. 
Rating:
5.0

All 4 different reps were great. The lady and gentleman in the morning for pick up or excellent. The two gentlemen in the afternoon for drop off or very friendly even though they had a lot going on with multiple truck returns.

JEFFREY W. 
Rating:
5.0

Clean and convenient. The employees were all wonderful and very helpful. I would definitely recommend them.

TADE W.  |  Overall Experience 
Rating:
5.0

Nothing. Very friendly helpful staff.

Edward C. 
Rating:
1.0

* I made a reservation for a 9-day trailer rental on 21JUN via the 800 number * I called 1 wk later to confirm availability and was told the trailer was no long available; after 25 mins on the phone, the agent confirmed a trailer was available at a UHaul center 1 hr away from my home * I called 3 wks ago to confirm availability; they said the reservation was in place and I should have no concerns * I called 2 wks ago - again - to confirm availability; they said the reservation was in place and I should have no concerns * I showed up at the facility at the allotted time to pick up the trailer and was told NO TRAILER WAS AVAILABLE. Nine family members were packed and ready to leave for vacation and I was told there was NO TRAILER AVAILABLE * After 1+ hrs at the facility - and begging and pleading with the agent - I was provided a trailer that was slated for repair (the door would not open / close properly) since there was no trailer available within driving distance * Each time I call, I explain to the agent I have been renting a trailer for 15+ years for a family vacation and - without exception - every time I show up to pick up the trailer, there is some problem and / or I am told none are available

Michael M. 
Rating:
5.0

Great service and friendly people!

CECILIA P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
3.0

The employee working that morning did not know where the truck I rented was, finally found almost behind the building down the side of the building. Had difficulty starting the vehicle as I could not turn the key, had to find the sweet spot by manipulating the shift lever in order to turn ignition key. This was pointed out to the employee when I returned the truck and upon checking the truck ID number, his response was "yea, we have had a problem with that one". In other words, I was given a vehicle with a known problem and could have potentially left me stranded. Goodbye U-Haul, hello Penske

MARK M. 
Rating:
1.0

The young lady that waited on me on Friday August 13, 2021 at 8:20 am was one of the most unpleasant employees I have ever come across. She was eating in her office and genuinely was upset that I came into the store to pick up my rental truck. She never said hello or good bye, yet alone thank for the business. No, I would never hire her as one of my employees.

Marian N. 
Rating:
2.0

Sending email with details

Glenn G. 
Rating:
2.0

The general manager, Tom, does not understand good customer service!!!! I reserved a truck, moving pads and an appliance dolly a week before I needed it. Two days before the move I called to see about adding an appliance dolly, because the website was not working and was told I could do that when I picked up the truck. When we arrived we were told there weren't any. We were also not given an appliance dolly, which we did reserve. The manager did not apologize. He just said it wasn't on the order. Obviously the employees are not being trained properly. When we returned, we followed the instructions on the sign and waited by the truck and no one came out. When we finally went inside after 10 minutes we were told that they just needed the keys. We were also not told that a cell phone number should be provided and gave a landline so we didn't get text messages.

CRISTIN M. 
Rating:
5.0

Customer did not leave a comment.

EDWARD A. 
Rating:
5.0

Everyone was focused on client satisfaction. The whole check-out, check-in process was efficient and streamlined. I felt very confident in their skills and knowledge. Thank you Comar U-Haul!

MARY S. 
Rating:
4.0

Customer did not leave a comment.

NEIL D. 
Rating:
5.0

When the online system refused to process my pickup in a timely manner, the employee that assisted me was helpful and courteous.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

Not happy with the mileage charge...TO HIGH... Also not happy with the PA surcharge, rental tax, or the $1 environmental fee... All BS that a $39 rental turns into $123

BENJAMIN M. 
Rating:
3.0

My truck was order to be picked up at 8:00, I arrived at 7:45. There was one person there to help the next person arrived at 8:00 , although he was friendly and courteous by the time I got our other was 8:15. No one walked me to truck for inspection had to find truck on my own. They told me there was a half a tank of gas which it was not it was below I put on around 20miles put in 5 gallons of gas to bring it back to the level the of which I received it at then they char6ne $38.00 for fuel. Not happy if I not reimbursed I will never recommend or use you again. Jim

JAMES M. 
Rating:
5.0

I had the best service,no improvement I can think of

MARINA O. 
Rating:
5.0

Customer did not leave a comment.

Kristie W. 
Rating:
3.0

Tia did everything she could for me, no issues with her. There was apparently no key for my vehicle as the previous customer did not leave it where they said it was, and they were going to come back while I waited. I was amazed that there is not a spare key. It was explained to me that it might confuse an employee into thinking a truck was there if they saw a key. Really? So it's idiot proofed for employees, but not customers who don't know what to do with the key. Could an employee not look and recognize that TWO keys hanging would mean the truck is there if a spare key was made available? It's too simple, maybe there's another reason not to have a spare. Anyway, after some waiting, the key was eventually found. Also, in all my past experiences, I have received the truck with a full tank of gas. Mine had 3/4 of a tank. I called and Tia explained that's how it's done and my tank was 7/8 full. It absolutely was not. It was 3/4. I offered to send a photo of the odometer and gas gauge after some back and forth, so Tia said she'd change it to 3/4. Seems odd that I don't get a full tank and then return it full, but if I hadn't looked at the gauge I certainly would have gotten charged for not returning with 7/8. Seems to me to be a poor system. Anyway, everything worked out, but a lot of unnecessary gyrations along the way.

CHAD A. 
Rating:
5.0

Customer did not leave a comment.

Emily K. 
Rating:
4.0

Very friendly, helpful employees. Truck was missing the part intended to prevent the lock handle on roll-up back door from getting wedged (Stuck) when door is raised. Not an issue after employee got the door unstuck. I was told that plenty of furniture blankets were available, but only when I picked up the truck did I learn there was a fee for blankets if we used them or the hand truck. Fortunately we had brought enough of our own blankets.

LORELI B. 
Rating:
5.0

The staff here were very friendly, helpful and professional. Uhaul's communication via text and in person was excellent. The store is always neat and organized. The truck that I rented was ready, was clean, operated well and had clear instructions posted inside the cab. The after-hours drop off instructions were clear and easy to follow. All of these points made for a comfortable and satisfying experience in the midst of all the stress of a move. Thanks UHaul.

DORLAYNA O. 
Rating:
5.0

Customer did not leave a comment.

Andrew N. 
Rating:
3.0

I could not get thru at all on the phone and the website was not able to work when I tried to put in the drop off location. It was extremely frustrating. The delivery driver Miesha was so very helpful and kind and if it weren't for them, I might have pulled all my hair out.

Katie I. 
Rating:
5.0

They need another person during the morning rush

Lee B. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

The machinic was exceptional...I couldn't be more please. thanks again. Andy

Andrew J. 
Rating:
4.0

Customer did not leave a comment.

SHAWN N. 
Rating:
4.0

While my experience was fine, Robert was extremely rude to a different customer. She had reserved a truck only to find out that it was not available. No effort was made on his part to help her.

PAUL C. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH F. 
Rating:
4.0

August 1, 2021 was a very busy day and many people booked trucks for this day. Only one person was checking in reservations and this person seemed very fed up with the U-Haul computer system. Everything combined that morning made for a very chaotic and stressful checkin, which did not help in renting a truck.

Bruce D. 
Rating:
4.0

Customer did not leave a comment.

Richard M. 
Rating:
1.0

we were told by site employees that we could return later than 24 hour window with no extra charge. So we had trailer for roughly 26 hours and got charged 2 days. I will be calling uhall management for explanation.

TODD P. 
Rating:
3.0

Customer did not leave a comment.

ALEXANDER G. 
Rating:
5.0

Customer did not leave a comment.

ANDELMO S. 
Rating:
5.0

Customer did not leave a comment.

PAULJOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Truck was ready with all equipment already added. I have always received great service from this Uhaul location when needing to rent a truck. Keep up the great work!

NANCY R. 
Rating:
5.0

Customer did not leave a comment.

RAZAUL K. 
Rating:
3.0

Customer did not leave a comment.

Larry T. 
Rating:
5.0

Customer did not leave a comment.

SANDRA N. 
Rating:
4.0

Location great Truck should be retired has appox. 158K miles

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
2.0

No one said anything about all the time xtra charges!!!! Will post a review.

ANGELA S. 
Rating:
5.0

I signed up for contactless pick up, but my experience with the female employee was superb! I wish I could remember her name but she was wonderful! Clean, quick, easy and a great price. I will be back!!!

Catriona N. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

You need more managers like Robert . He was very kind and professional. He made sure you were happy with everything before you left . We went out of his way .

MARK N. 
Rating:
4.0

I was disappointed that I was not able to get the equipment I wanted. I needed an enclosed trailer and was told there was not one in the area which greatly complicated moving my daughter as I had to use an open trailer for a 300 mile move.

MICHAEL M. 
Rating:
3.0

Gave me the wrong trailer which required my return to exchange

William H. 
Rating:
5.0

The staff was extremely busy , but at the same time calm and apparently working hard to keep all of their customers happy. The woman who helped me was friendly and helpful.

Michael M. 
Rating:
5.0

Excellent service! Thank you!

WILLIAM K. 
Rating:
4.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
4.0

The moving truck had no logistics to strap things to walls , we had to tie this in with ropes . Would be nice if they added this to their trucks !

JACOB G. 
Rating:
1.0

MY DROP OFF LOCATION WAS FEASTERVILLE PA NOT COLMAR PA AS WELL AS COLMAR PA WHICH IM NOT EVEN FAMILIAR WITH CHARGED AND DEBITED MY CARD FOR 434.21$ AFTER ALREADY BEING CHARGED AND DEBITED FOR THE ONLY AMOUNT I WAS SUPPOSED TO BE PAYING WHICH WAS 46.39

Ashley O. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR V. 
Rating:
3.0

Know what trucks are taken and not taken. I will NEVER use U-Haul ever again in my life bc of how bad my service was.

JULIAN S. 
Rating:
3.0

Customer did not leave a comment.

SHAKHAWAT H. 
Rating:
5.0

Customer did not leave a comment.

FRANCESCA S. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Peter V. 
Rating:
5.0

Customer did not leave a comment.

BARRY G. 
Rating:
3.0

Short staffed and the ones that were on were very slow.

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

NAYANKUMAR S. 
Rating:
5.0

This was a great experience High standards of operations

GERARD G.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Raymond L. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Gail B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adam Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margarita R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emi C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peggy E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rulbeing Q.  |  Overall Experience 
Rating:
5.0

Bob and Megan are awesome and sincerely work to make moving as easy and stress free as possible. Thank you.

Peggy E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latrice J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gail B.  |  First Impressions 
Rating:
5.0

Ryan was exceptional and gave us a tour and showed us the units even though the weather was cold and rainy! He even talked about U Haul’s history when I asked about the company! The units are clean and very accessible!

Barbara S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherry S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmie R.  |  Overall Experience 
Rating:
5.0

The store is extremely clean. Megan is the friendliest, most helpful person I have dealt with in a long time.

Sherry S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Helen H.  |  First Impressions 
Rating:
1.0

I was charged for my first month of storage with my unit, when my UHaul truck rental was supposed to come with a free month of storage rental. I originally arrived to the Colmar Storage with a reservation, but I could not access the unit, and it was still listed as TBD. I called UHaul and was told to book a second storage reservation so that I could gain access, and that the reservations would be combined to give this unit as my free unit. The other unit was cancelled, however, the new unit was never moved to be my free monthly unit. This process took me 2 1/2 sitting outside the storage gate at UHaul in Colmar.

Luke H.  |  Online Move In 
Rating:
4.0

Had to go back to the office 3 separate times to get my access card to work. Online billing said I owed $0 for the month and then charged me a late fee for not paying.

Ian S.  |  Overall Experience 
Rating:
5.0

Whoever was working the day I moved things to my storage unit after my move( he was not The employee at the desk.) was wonderful. He helped me check my truck back in because I was having some trouble and he went above and beyond and his customer service exceeded any and all expectations. This was 7/23.

Schyler C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

dwight p.  |  First Impressions 
Rating:
5.0

Your associate was very helpful in pointing out the storage options available. She knew what she was doing, she made sure I understood rental selection, rental agreement, security entry and etc. GREAT

Raymond A.  |  First Impressions 
Rating:
5.0

the lady I talked with was very friendly, professional and had a good sense of humor. She helped me very quickly and she made the whole process seamless, The man who showed the bins was professional

Kevin C.  |  First Impressions 
No reviews have been submitted for this location.

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