Customer Reviews for U-Haul Moving & Storage of Cool Springs

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Cool Springs

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Erin T.
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Customer did not leave a comment.

David T.
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Scot S.
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VALERIE A. | First Impressions |
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Aubrey assisted me over the phone while I was traveling, and Jon and Jeff assisted me while I arrived at the location. All went above and beyond to ensure that all of my questions were answered, and my needs were met. I couldn’t be happier with the location and the service that received. Great location! Great Team!

Amy M.
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Always have excellent service. Management is couldn't be better. We have a staging business so we use U-haul often U-Haul Moving & Storage of Cool Springs 1691 Mallory Ln Brentwood, TN 37027 is the best.

JUSTIN S.
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The employees were nothing but completely professional and eager to help. Best Uhaul place I've dealt with, and best moving experience I've ever had.

VALERIE A.
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Aubrey, Jon and Jeff were excellent in their customer service and went out of their way to correct all issues. Very thankful for their help and support.

paul Z.
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Matthew V.
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Mark M.
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john K.
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Roy C.
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Lisa M.
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Edward K.
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Samuel F.
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STEPHEN W.
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Stephen M.
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Krista A.
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CHRISTOPHER H.
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Battery died. Absolutely unacceptable treatment by roadside assistance and procedure for getting compensated for service is not customer friendly. This particular trip created major inconvenience and disrespect for my family

Jess F.
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Quick Pick Up & Drop off . Thx

Robert C.
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Customer did not leave a comment.

michael q. | First Impressions |
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Amazing

Rick K.
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Terry R.
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Brian D.
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brentwood p. | Overall Experience |
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I felt it was often really hard to get to the loading dock as there were often empty trucks and longer term vehicles parked in the very few spots. I understand that the area has grown around this facility since it was built but the parking lot is a bit chaotic and cramped

Janice S.
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Customer did not leave a comment.

Scott K.
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When you walk in, the floor layout is confusing and no one greets you or lets you know where to go.

Vivek P.
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All is well

Mark W.
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Anthony G.
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Jeffrey P.
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JEFFREY R.
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The guy who checked me in was very rude and short with me.

Jim S.
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Customer did not leave a comment.

Shaun W. | First Impressions |
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This place is amazing!!! After 23hrs on the road we were greeted by the staff who’s professionalism, kindness, and compassion were beyond reproach...It was a great start to TN. Facilities were clean, convenient, and inviting...We will definitely give this location all our future business if we ever move again!!!

Shaun W.
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Nothing...After 23hrs on the road, when we arrived everyone was so kind, inviting, and incredibly patient with us...They sorted us out and helped us get on with life...

Marilyn M.
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Due to Covid, we expected at least the interior to be clean for us. Luckily, we had our OWN Lysol wipes with us. Before leaving the facility, we wiped down the door handles, dashboard, controls, steering wheel and arm rests. The wipes were BLACK with dirt!! This van was not cleaned at all. It was not even vacuumed. We also had to clean the windshield inside. It was so dirty the sun glare made it almost impossible to see. The lady that waited on us, said she would walk us around the vehicle, before we left. She then handed us the keys and went inside, with no walk around.

Monte M.
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Patriot movers were awesome

William H.
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TIMOTHY S.
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JOHN C. | First Impressions |
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PERRY B.
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The staff was friendly and understanding of what I needed to accomplish. I would highly recommend this Franklin based facility.

Giulio M.
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Truck was perfect and alla accessories available as requested.

Thomas V.
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This U-Haul location was outstanding. Great service and a big selection of trailers and trucks.

Robert W. | First Impressions |
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orman B.
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Robert W.
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Leah B.
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mark H.
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did not go inside. a gentleman took care of me in the parking lot.

David P.
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Charles J.
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John S.
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hector B.
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Julie T.
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Rodney C.
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Check in guy was giving me grief saying he would need to charge me an extra day. Lady at origin stated to turn in by end of day Sunday. They eventually waived the extra day.

Carlos C.
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The staff is very helpful and friendly.

George T.
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Jeffrey B.
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Hard working crew at this sight. I would rent equipment from this location again.

Adam J.
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David B.
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Kenneth K.
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Very large inventory and full time rental location (not a side business like most these days). Staff super helpful, came right out and sped things through the check in process. Would recommend!

SPENCERLEE H.
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Customer did not leave a comment.

Byron M.
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Trailer return was quick and easy. All was great.

Thomas K.
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N/A

JIMMY D.
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Customer did not leave a comment.

jacob R.
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Really good experience. Very friendly staff, truck was great, furniture dolly and pads were very helpful. Only thing that could have been better is a little more fuel in the truck when I got it.

GREGORY W.
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Customer did not leave a comment.

Mat D. | Overall Experience |
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Great place - thanks!

KELSEY W.
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Their services was impeccable

ROBERT M.
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Nothing! The owner/General Manager of this location was very helpful and pleasant to meet and receive my return and to explain how I contact U-Haul about my concerns.

Jennifer S.
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I made Reservation for Trailer reantal at 1218 Lakeview Dr Franklin, TN with pick up Time at 12 noon Because of Covid this location had shortened its hours On the morning of pick up I confirmed the reservation and Realized there was a chance that I would not Get there in time . I called and left a message. The stuff returned my call and arranged for me to pick up at a The Brentwood location nearby. Brentwood staff was efficient, professional and helpful.

Eric B.
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Excellent experience! Need to be ready to do everything online. I am a geek, so I like it. :)

Darren C.
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Deposit return is to wlow

PEGGY S. | Overall Experience |
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Rick E.
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Julie S.
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Gary F.
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James K.
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Steven B.
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Karen B.
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Repeat customer. Fast service, clean employees and always willing to assist.

JAMES G.
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I returned the trailer about 10 minutes after closing time, while i was trying to check it back in my phone was not sharing my location and i was stuck on the online return. An employee that had not left in his vehicle slowed up and offered to help. He checked it in from his phone. Wish i knew his name, THANKS!!!

ROBERT K.
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erwin V.
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daniel d. | First Impressions |
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I got there after they close. The guy was still inside and he came out on my storage unit did the paperwork authorized my alarm card call my hardest like it when I go to my unit. All that after he was already closed . Excellent service . You gave me my free month storage fee I didn’t think I was going to get that according to when I booked it through the reservation department . Great Job ! Thanks

VESTER C.
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RICHARD B.
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Richard D.
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CARL R.
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Benjamin M.
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Patricia M.
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It was a great experience!! Everyone was courteous and friendly. Keep up the good work!!

DUSTIN B.
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Great team in Cool Springs. Even when I didn't get things quite right, they made it work. More thankful than you can ever know.

Mark R.
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Customer did not leave a comment.

FRANK B.
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IAN A.
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Scott W.
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Abby I.
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Marion T.
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Ken S.
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JEFFREY W.
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Brian B.
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Carley M.
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louis S.
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clifford K.
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kelly R.
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Cassandra C.
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Uhaul really needs to make it easier for people to access their box. Your telephone customer service doesn't seem to know how to inform the locations that I was coming in. I spent minimum 90 minutes and up to 4 hours on your phone being shuffled around, sometimes back and forth. The people at both the Westminster, CA and Brentwood, TN locations were amazing. I will probably never use a Ubox again for moving. Accessing my belongings was an insane pain in the behind. I ended up moving them out much sooner than I planned so I wouldn't have to deal with it anymore. Total waste of time.

Julie C.
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Employees are great....they go out of the way to make sure you have everytging you need and that all goes well with equipment and/or storage space.

John M.
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Customer did not leave a comment.

Daniel B.
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Marlin T.
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None at this time

Cassandra C. | First Impressions |
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Great, helpful, friendly team. Attended to me quickly.

Kasey C. | Overall Experience |
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The size of lot the business as a whole is being ran on is entirely too small. The employees park in the customer parking, and there are trucks and trailers in front of all of the storage units which not only disallows ANY PARKING from being available but also, requires a call ahead to the facility, to request access in the front of your unit (to which no one answers). Although there are one or two employees there that are actually mindful of their difficult scenario and try to make it the best possible for the customer, the people who do work there have been put in a very difficult situation from corporate.

Julie C. | Overall Experience |
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I will always use this facility for any future moving/storage needs. The employees make this place what it is....they are so friendly and helpful!

FRANCES H. | Overall Experience |
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Customer did not leave a comment.

Jennifer C. | First Impressions |
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Customer did not leave a comment.

DAVID L. | Overall Experience |
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julie c. | Overall Experience |
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Customer did not leave a comment.

Geneva W. | First Impressions |
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The staff here was very friendly, professiona, and helpful!

Johnny C. | Overall Experience |
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Customer did not leave a comment.

Kristine J. | First Impressions |
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Excellent customer service!!

Courtney S. | First Impressions |
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Jonathan was extremely helpful!

Julie C. | First Impressions |
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The only problem at all is lack of parking space and availability of loading dock spaces. However, the employee moved a truck for us so that we had accessibility. The customer service at this location is superb - everyone I dealt with was extremely helpful and friendly.

Veronica R. | Overall Experience |
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When we 1st got here Jonathan nipps was wonderful very grateful very nice Jonathangets the five stars. Now the young man that check this out Saturday was very rude I do not know what his name was he did not have a name tag on.

Magen D. | Overall Experience |
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Customer did not leave a comment.

roy h. | Overall Experience |
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Customer did not leave a comment.

Michele B. | Online Move In |
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This Uhaul storage location is excellent, We have had a great experience.

Mark A. | Overall Experience |
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Facility is clean, secure and convenient. Staff are friendly, helpful and personable. Would highly recommend the facility for storage etc.

Omar H. | Overall Experience |
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My only complaint is that an unauthorized person who I hired to empty my unit was allowed to cancel my contract without my knowledge though I did not want to relinquish my space. O/W great service.

Mark A. | First Impressions |
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Customer did not leave a comment.

DANIEL M. | Overall Experience |
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Magen D. | First Impressions |
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Marcy G. | First Impressions |
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Jon-Michael G. | First Impressions |
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Jon-Michael G. | Overall Experience |
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Gary P. | First Impressions |
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Store is always understaffed waited over one hour to be helped- 12 customers in line only two people working

Michael G. | First Impressions |
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Customer did not leave a comment.

Deokyeong C. | First Impressions |
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Julie V. | Overall Experience |
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JOHN D. | Overall Experience |
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Felt my belongings were well taken care of and in a secure location. The staff at this facility were always helpful and willing to go the extra mile to assist when in need. I have other storage companies closer to where I live, but willing to make the drive to do business here.

Hope M. | First Impressions |
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Customer did not leave a comment.

Maxwell S. | First Impressions |
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Customer did not leave a comment.

John R. | Overall Experience |
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good experience

Steve R. | First Impressions |
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Great folks work in your local office. Helpful, friendly & consistent in their approach to help us secure & use the facility. This is our second time using this location. Both times have been a very positive experience. Thank you, Steve Ray

Nicholas Z. | First Impressions |
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Customer did not leave a comment.

CINDY B. | Overall Experience |
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Customer did not leave a comment.

Kenneth O. | First Impressions |
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Worker over shared and made the whole experience very in comfortable. As did not seem very knowledgeable and complained about his boss the whole time.

jonathan w. | First Impressions |
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The guys were very helpful and made sure I got exactly what I needed.

Fran K. | Overall Experience |
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The staff was professional and helpful. Moving out went quickly!

John D. | Overall Experience |
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I initially believed I just needed a month rental but it was more like 6 months. This storage spot was so useful I hated to give it up. Very well run!

Craig M. | Overall Experience |
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The staff at this location are fantastic. Their consistently great service is really appreciated.

Lily M. | Overall Experience |
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Staff and organization very responsive to the individual needs of the customer.

Wesley M. | Overall Experience |
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Staff are the best

Chris R. | Overall Experience |
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Staff friendly, accommodating and very easy to work with. Great facility!

rob e. | First Impressions |
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I was assigned a card swipe to check in each time I access my unit. Card would not work. They said dont worry about it, just set the alarm off. Was not a pleasant first experience. Hope they fix soon.

John Arthur M. | Overall Experience |
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Very clean and well maintained.

John Arthur M. | First Impressions |
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Nice facility

James L. | Overall Experience |
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I'm using U Haul again not this location because I needed to ship my stuff from Maine to Tennessee using one of your 8' by 5' U boxes.

Narsing V. | Overall Experience |
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Uhaul storage room was good but prices are very high. For short term 1 or 2 months I accept but for long term customers like more 3 months price is very high.

Esther C. | Overall Experience |
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Excellent facoility and staff .

Andy L. | First Impressions |
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Everyone at this facility was very helpful, and friendly . Very good experience.

Leland E. | First Impressions |
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Worked with me and helped me through the entire process.

Roberta k. | Overall Experience |
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Excellent service, friendly and helpful staff.

ROBERT W. | Overall Experience |
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It was always very clean and was easy to access. The items I stored for the last 3 years were safe and not harmed. Grateful.

Peter K. | First Impressions |
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Very accommodating!

Brent L. | First Impressions |
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The counter was very busy both times we stopped in on 7/5; but all employees were still very helpful and friendly. At no time did we feel rushed or had to wait a long time to be helped.

quore s. | Overall Experience |
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I have rented four storage units and 4 vehicles over the past 5 years. Your staff, especially recently, have been friendly, knowledgeable, My other unit is blocked a lot by other vehicles, inconveni

kevin w. | First Impressions |
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ALLpersonnell were very good

Sandra J. | Overall Experience |
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So grateful for all the guys and manager Jonathan at this uhaul place. Always helpful. Always had what i need. Always offered options. Thank you all at Cool Springs Mallory Uhaul of Tennessee!!!

Cecilia M. | First Impressions |
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Thank you for your customer service

brandon s. | First Impressions |
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Great staff. Very kind and very helpful!

David C. | First Impressions |
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Good equipment, great staff. Everyone was very helpful. Only complaint was, $92.00 for fuel from Memphis to Nashville. Trucks not real good on gas

gary b. | First Impressions |
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Mr. Nipps and his staff are awesome to work with, the store was spotless and very well organized and the guys were extremely helpful.

sherry a. | First Impressions |
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Polite and accommodating staff, clean and comfortable facility, easy access and adequate number of carts

Emily C. | First Impressions |
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Bert F. | First Impressions |
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No problems John was very helpful

PETER M. | Overall Experience |
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24-hour access computer system was down when I first tried to use it.

tiffany a. | Overall Experience |
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Great experience!

ralph s. | Overall Experience |
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Great service. Thanks

Alexander C. | First Impressions |
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Great staff & very clean & modern facility.

CHRISTINE C. | Overall Experience |
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John helped me and he was great

Keegan g. | Overall Experience |
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The only feedback I have is that if you have an issue w payment, you should call the customer not rely on email only...particularly if you’re gonna lock it down and potentially sell property.

Terry S. | Overall Experience |
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Paulette M. | Overall Experience |
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Great people to work with!

MICHAEL C. | First Impressions |
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Everyone in the office was exceptionally friendly and helpful. After explaining our needs, Daniel Evans & Jonathan Nipps found us the perfect solution. Excellent staff!!!

Stuart W. | Overall Experience |
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After 18 months and paid, I inquired about move out process early Dec 2018. Sometime mid Dec, my lock was removed, contents taken and customer ready lock placed in unit. No one knows what happened?

tiffany a. | Reservation |
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I loved the well-organized facility. It was clear where to pick up the equipment rentals with a nice, clean, customer service area. The employees were friendly and helpful. I'll definitely be back!

Jeffery S. | Overall Experience |
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Staff was very professional and helpful from start to finish the entire time I was doing business with them.

Paulette M. | First Impressions |
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Every one excellent!

Gary M. | Overall Experience |
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Everyone very friendly and helpful.

JOEL L. | Overall Experience |
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Brandon was very helpful and went above and beyond !!! Great store and experience

Vicki T. | Overall Experience |
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2nd time I used the storage space and always easy access, clean, and good workflow to and from storing items. I recommend 100%

LAWRENCE M. | Reservation |
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We asked about storage room rentals and our salesman informed us that one could be reserved in advance - huge help to us. Thank you for having a free box bin also. Great service.

Jessica H. | Overall Experience |
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This U-Haul location is the best one I have ever dealt with. They were helpful and polite. The facilities/equip were in great condition. I highly recommend them and would definitely use them again.

jerry p. | Overall Experience |
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One of the most helpful and friendly staffs I have worked with and the facility was great for my needs.

scott m. | Overall Experience |
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However, the tires on my trailer were completely bald. I didn't discover the tread danger until I was 1700 miles into my 2300 mile move. Luckily I didn't have a major accident. Scott Myers

elizabeth d. | Overall Experience |
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The people were friendly and helpful

Sandra J. | Reservation |
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Friendly and very helpful staff! Clean, safe , well-maintained and sophisticated facility.

Luke A. | Reservation |
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Amazingly convenient process... clean unit and easy load in. Super!

jerry p. | Reservation |
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Very helpful staff. Easy access to storage area.

Vickie J. | Reservation |
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My rep was awesome!!

ENOCH H. | Overall Experience |
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I had 2 storage units at your facility and have moved out of both of them due to an inability to access the units. The staff routinely park at the loading dock and you cannot get a parking spot.

Tiffany N. | Reservation |
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Mrs Bionica Rodriguez was amazing she was helpful and so understanding. I couldn’t of picked a better place

LYLE S. | Overall Experience |
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Cannot get in or out of storage parking. Too many trucks and trailers taking up space. Need to balance truck inventory vs access to parking

Jerry C. | Overall Experience |
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We moved out of this unit on June 16, stopped by the office and were told we were good to go. It took 2 phone calls to customer service and another in-person visit to get the contract closed.

sally g. | Overall Experience |
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This is a busy location. The staff is friendly and helpful. Hardworking, dealing with people who are moving can be difficult. They do their best.

David L. | Overall Experience |
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Great experience

JOHN M. | Overall Experience |
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We left due to frequent, continuous price increases,

Marie A. | Overall Experience |
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Everything was great

Alexandra L. | Overall Experience |
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Thank you.

WILLIAM F. | Overall Experience |
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Thanks for everything.

William J. | Overall Experience |
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Only issue was the facility was so overcrowded it was difficult to get into our initial unit due to trucks/trailers being parked in front of our entry door.

charity u. | Overall Experience |
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The only thing that I disliked was that the facility closed at 7. It would be helpful if it was open until 9pm. I understand if personel is required, that it be 7pm. Great customer service

KELLY S. | Overall Experience |
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Unit lock was drilled off with no explanation and I had to purchase a replacement. As I live in another state (18 hours away,) I was unable to investigate why my lock was off. CONCERNING!

No reviews have been submitted for this location.

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