Customer Reviews for U-Haul Moving & Storage of Cool Springs

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Cool Springs

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Elizabeth A. on

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Friendly staff and made it very easy to extend my reservation.

Ralph K. on

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Location was short staffed. Employees there were working very hard to keep up with customers.

Kayla O. on

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Get rid of the self check in!!! Takes too much time

helen C. on

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janet L. on

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YEMANE H. on

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Excellent service!

Sally L. on

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Awesome staff! This is our first time getting a uhaul with an auto transport trailor, we got tons of tips from the staff which were super helpful for the trip. Recommended!

Jeremy R. on

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The gentleman who helped me with my trailer was super nice and helpful. He was also the same person that checked me in upon turn-in. Younger guy that worked outside but he should be commended.

Clifford O. on

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I reserved a dolly online and when I arrived there was none available. I was told that another location might have one but if I wanted one from this location I’d have to buy one. I did have to buy one as U-Haul charges by the mile so, obviously, if I drove to a location further from my move it would (in addition to wasting my time) cost me more for the rental.

Joan P. on

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great location. wonderful experience renting a pickup truck.

judy H. on

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RoseAnne M. on

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Steven S. on

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Teach people to at least to act like you care. So sick of the attitudes of people in service industry. This place has the same disease.

Fatemeh H. on

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The following is a review for U-Haul of Wedgewood. I have given them a two-star review on Google: I've had an almost horrible experience with ordering U-Box from this location. I called them a few months ahead to plan my move four days after my return from a long trip abroad. The staff member on the phone informed me that one U-Box would be enough for a studio/one bedroom. When they tell you the container would be enough for a one bedroom apartment, you may think it would have enough space for a bed, a dressing chest, a desk, a TV stand, a dining set, a sofa and a coffee table plus your boxes. Well, these are the stuff I have in my one bedroom apartment and I think it's quite the minimum. I totally got the impression that it would be enough. I know that I should not have acted irresponsibly by not double checking everything but the fact is I totally believed the guy. I am sure he must have mentioned the size once but it would not have made much sense to me anyway because the English system is still quite abstract for me. I cannot even describe how terrifying it was when I saw the U-Box container turning in to our complex. I mean, I had made hotel reservations and all that and had a four-day-drive trip ahead of me. I felt this cannot be happening and my stuff NEED to go today! Long story short, I spent a day quite in agony and at least 6 hours on the phone with the staff to figure out what just happened and what can be done about it. I ended up paying $1100 more than what initially was planned, had to shift my travel plans and had to put up with the staff while they were showing no sympathy and were quite expecting me to be grateful to them because they had located me one more U-Box!! I am not even going to completely tell the story with the first Moving Help who delivered my first U-Box and had to return it because it was not enough. They did not receive any compensation from U-Haul either but dealing with them was also a bad experience because they tried to talk me into letting them ship my stuff instead of U-Haul. Even thinking about it now makes my skin crawl! I filed a complaint afterwards and pursued to be at least compensated for the stress I endured but to no avail. The only reason I am not giving them a one star is that the staff member must have mentioned the size once over the phone and that it was my responsibility to check what it meant. The following is a review of the second Moving Help sent to me: They filled the first U-Box container with topmost efficiency. I supervised the whole process and even made suggestions wherever I saw fit. However, they damaged my brand new white dining table and left quite a few scratch marks which is annoying for me because I take very good care of all my belongings. Nevertheless, I left them a five-star review on movinghelp.com because they listened to my suggestions and my impression was that they wanted to do a good job.

robert K. on

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good team at this location

John C. on

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Sherry M. on

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Salesman was not to nice

John M. on

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Manuel P. on

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Charles P. on

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Joseph S. on

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elaine F. on

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Jamee W. on

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Was overcharged

Chris K. on

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Phil C. on

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Jason Nipps(?) at the Brentwood location did an outstanding job! Also Shawana (?) from the Traffic Managers office did an outstanding job of getting my box transferred to the correct location of Brentwood vice Madison, TN. Both are great employees!! Pay raise and promotions.....soonest. Regards, Phil C.

Ann M. on

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The staff.. in particular John was kind to an older lady. Very impressed overall with the whole operation. Even when unloading there is a lovely lady there to offer kind words and a smile. Thank you Lori!

John S. on

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The phone support was horrible. I was calling and getting one agent who said one thing about the timing to pickup a uhaul and another agent was saying something different. It’s like they weren’t on one page. Then I was on the phone over 40 minutes trying to find an answer to a question. Very frustrating experience.

rich K. on

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Stephen K. on

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Andrea L. on

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Eric A. on

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The Nashville crew was absolutely incredible in way. Could believe the support. Even better than the Denver crew in Aurora and they were excellent.

Mitchell B. on

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The self check in app. was terrible ! ! ! The staff on sight were friendly and efficient.

Ann T. on

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Charles B. on

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Matt T. on

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Richard K. on

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Esther C. on

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Excellent facoility and staff .

Andy L. on

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Everyone at this facility was very helpful, and friendly . Very good experience.

Leland E. on

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Worked with me and helped me through the entire process.

Roberta k. on

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Excellent service, friendly and helpful staff.

ROBERT W. on

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It was always very clean and was easy to access. The items I stored for the last 3 years were safe and not harmed. Grateful.

Peter K. on

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Very accommodating!

Brent L. on

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The counter was very busy both times we stopped in on 7/5; but all employees were still very helpful and friendly. At no time did we feel rushed or had to wait a long time to be helped.

quore s. on

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I have rented four storage units and 4 vehicles over the past 5 years. Your staff, especially recently, have been friendly, knowledgeable, My other unit is blocked a lot by other vehicles, inconveni

kevin w. on

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ALLpersonnell were very good

Sandra J. on

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So grateful for all the guys and manager Jonathan at this uhaul place. Always helpful. Always had what i need. Always offered options. Thank you all at Cool Springs Mallory Uhaul of Tennessee!!!

Cecilia M. on

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Thank you for your customer service

brandon s. on

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Great staff. Very kind and very helpful!

David C. on

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Good equipment, great staff. Everyone was very helpful. Only complaint was, $92.00 for fuel from Memphis to Nashville. Trucks not real good on gas

gary b. on

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Mr. Nipps and his staff are awesome to work with, the store was spotless and very well organized and the guys were extremely helpful.

sherry a. on

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Polite and accommodating staff, clean and comfortable facility, easy access and adequate number of carts

Emily C. on

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Bert F. on

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No problems John was very helpful

PETER M. on

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24-hour access computer system was down when I first tried to use it.

tiffany a. on

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Great experience!

ralph s. on

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Great service. Thanks

Alexander C. on

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Great staff & very clean & modern facility.

CHRISTINE C. on

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John helped me and he was great

Keegan g. on

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The only feedback I have is that if you have an issue w payment, you should call the customer not rely on email only...particularly if you’re gonna lock it down and potentially sell property.

Terry S. on

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Paulette M. on

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Great people to work with!

MICHAEL C. on

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Everyone in the office was exceptionally friendly and helpful. After explaining our needs, Daniel Evans & Jonathan Nipps found us the perfect solution. Excellent staff!!!

Stuart W. on

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After 18 months and paid, I inquired about move out process early Dec 2018. Sometime mid Dec, my lock was removed, contents taken and customer ready lock placed in unit. No one knows what happened?

tiffany a. on

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I loved the well-organized facility. It was clear where to pick up the equipment rentals with a nice, clean, customer service area. The employees were friendly and helpful. I'll definitely be back!

Jeffery S. on

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Staff was very professional and helpful from start to finish the entire time I was doing business with them.

Paulette M. on

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Every one excellent!

Gary M. on

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Everyone very friendly and helpful.

JOEL L. on

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Brandon was very helpful and went above and beyond !!! Great store and experience

Vicki T. on

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2nd time I used the storage space and always easy access, clean, and good workflow to and from storing items. I recommend 100%

LAWRENCE M. on

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We asked about storage room rentals and our salesman informed us that one could be reserved in advance - huge help to us. Thank you for having a free box bin also. Great service.

Jessica H. on

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This U-Haul location is the best one I have ever dealt with. They were helpful and polite. The facilities/equip were in great condition. I highly recommend them and would definitely use them again.

jerry p. on

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One of the most helpful and friendly staffs I have worked with and the facility was great for my needs.

scott m. on

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However, the tires on my trailer were completely bald. I didn't discover the tread danger until I was 1700 miles into my 2300 mile move. Luckily I didn't have a major accident. Scott Myers

elizabeth d. on

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The people were friendly and helpful

Sandra J. on

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Friendly and very helpful staff! Clean, safe , well-maintained and sophisticated facility.

Luke A. on

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Amazingly convenient process... clean unit and easy load in. Super!

jerry p. on

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Very helpful staff. Easy access to storage area.

Vickie J. on

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My rep was awesome!!

ENOCH H. on

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I had 2 storage units at your facility and have moved out of both of them due to an inability to access the units. The staff routinely park at the loading dock and you cannot get a parking spot.

Tiffany N. on

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Mrs Bionica Rodriguez was amazing she was helpful and so understanding. I couldn’t of picked a better place

LYLE S. on

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Cannot get in or out of storage parking. Too many trucks and trailers taking up space. Need to balance truck inventory vs access to parking

Jerry C. on

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We moved out of this unit on June 16, stopped by the office and were told we were good to go. It took 2 phone calls to customer service and another in-person visit to get the contract closed.

sally g. on

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This is a busy location. The staff is friendly and helpful. Hardworking, dealing with people who are moving can be difficult. They do their best.

David L. on

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Great experience

JOHN M. on

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We left due to frequent, continuous price increases,

Marie A. on

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Everything was great

Alexandra L. on

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Thank you.

WILLIAM F. on

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Thanks for everything.

William J. on

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Only issue was the facility was so overcrowded it was difficult to get into our initial unit due to trucks/trailers being parked in front of our entry door.

charity u. on

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The only thing that I disliked was that the facility closed at 7. It would be helpful if it was open until 9pm. I understand if personel is required, that it be 7pm. Great customer service

KELLY S. on

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Unit lock was drilled off with no explanation and I had to purchase a replacement. As I live in another state (18 hours away,) I was unable to investigate why my lock was off. CONCERNING!