Customer Reviews for U-Haul Moving & Storage of Coos Bay

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Coos Bay

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Jeffrey B. on

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Kevin G. on

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Kathy P. on

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Everyone was very accommodating, I was unable to unload my truck for several past return date, they updated my time without any problems. Thank you

Beverly D. on

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Thanks Coos bay U hual!

Susan H. on

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Steve F. on

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Billy the Hitch Pro is an outstanding professional. Very courteous and efficient. I can see why U-Haul is rated # 1 for hitches and accessories.

linda P. on

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Nothing you guy was very nice and I was grumpy and he was still nice to me ...thank you

Misty B. on

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James W. on

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Better update on the hand held device to check in customer for faster service and record of trip.

Melissa D. on

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It took over an hour to pick up the truck that I had reserved online. There was a new person working there and she obviously had not been fully trained. And only one other person.. on a Saturday morning. There was a long line and each and every person took a very long time. The phone kept ringing and ringing and their boss kept calling. He knew they were extremely busy yet kept calling. Which only served to slow the service even more.

Mantosh S. on

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Eldon B. on

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Stacy W. on

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Thomas J. on

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Seriously understaffed. One person trying to help 6 customers at once does not cut it. Location needs at least two full time employees at all times!

Kathy B. on

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great service from start to finish!

Joseph S. on

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Good

verner F. on

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Harry D. on

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We rented for 24 hours but knew we wouldn’t need it that long. When we asked about after hours return we were told it would be an additional $20. The prices are high enough without that. It was a hassle to try and line everything and everyone up to try and get the truck back before you closed. We had an engine light that came on. The only reason I would recommend you is because you are the only game in town.

Loretta O. on

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Sandra S. on

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Jennifer E. on

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Leeroy W. on

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Lee W. on

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Renting a car dolly I was not informed that I had to show a picture of the drive line unattached from my vehicle. Recommend that the customer receive the information verbally and in written form. Thank you

Stanton M. on

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Always have great service with this location

Thomas J. on

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Jason R. on

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Do not rent trucks for marijuana transport.

Reggie J. on

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Sharen R. on

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I checked in and gentleman that helped me did his best. The credit card machine didn't seem to want to accept my card. After several attempts it was sucessful or so I thought. I returned the vehicle the same day and upon checking my bank account found that it had charged me twice. The person checking me out wasn't able to reverse the duplicate transaction. I was given the managers card and asked to call on Monday. No response when I call the manager. i ended up going to the bank and deputing the second charge. it will take up to 10 days to have my money returned. Not a great experience.

Colleen B. on

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No one there but plenty of space to leave the return. Drop-off clearly marked. The app was indispensable.

David B. on

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Jim T. on

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Michael and the team in Coos Bay went above and beyond! Thank you!

Jennelyn B. on

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After a rough experience picking up my Uhaul it was very refreshing to come to Coos Bay and be treated with the utmost respect and understanding. They were very helpful. I would definitely recommend

Teri G. on

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Everyone was helpful and professional.

archie r. on

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Mike and and that other guy shannon I forget his name are great people that show respect and are very helpful thank you

Tina W. on

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Mike at Coos Bay was awesome

David R. on

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Both gentlemen were very helpful and worked with me to insure that everything was done well.

Mary K. on

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Done

Rosella E L. on

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They ate very helpful

tamara b. on

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Always friendly and helpful. I will definately use Uhaul again!

daniel s. on

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We also appreciate the 'One Month Free Storage Unit' option available when renting a U-Haul trailer. It was VERY helpful.

Christina P. on

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I was promised my U Box pick up at 10 AM and it wasn't ready when I arrived. I received it at 11:45AM which was inconvenient especially because I was paying a friend to help me trailer it.

CHARLIE M. on

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The people on the phone had no idea of what was occurring with the Uboxes or how things work. They caused a lot of heart ache. But the people I worked with at the facility were wonderful and helpful

Rosella E L. on

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This company is the best . this company helps me matter what how hard the Day was. Thankful appreciated everything they did for me..

daniel s. on

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We appreciate the helpful and friendly staff and the clean storage unit.

Janette M. on

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They lost our info in the computers, some one tried to cut lock on our unit it was very damaged. The general manager was obviously under the influence of some narcotics

archie r. on

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That guy that was working was way cool respectful helped out solid guy

Jo E. on

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Helpful and friendly, best storage facility I've had. Best staff ever.