Customer Reviews for U-Haul Moving & Storage of Crossroads

1,996 reviews

6027 S High Ave   Oklahoma City, OK 73149
(I-35 North of Crossroads Mall)

(405) 631-0491

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(405) 631-0491

6027 S High Ave
Oklahoma City, OK 73149
(I-35 North of Crossroads Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The location was convenient, and the employees were friendly and helpful. The only issue I had was that my Uhaul vehicle smelled like cigarette smoke, so much so that my clothing smelled of smoke afterward. Since I wasn't driving a very long distance, I kept the windows down because I don't smoke. Please check this for the future.

Rachel B. 
Rating:
4.0

Customer did not leave a comment.

RASHAWNA P. 
Rating:
5.0

Customer did not leave a comment.

charles L. 
Rating:
4.0

Customer did not leave a comment.

haskell B. 
Rating:
5.0

Customer did not leave a comment.

Bobbi S. 
Rating:
5.0

n/a

DELORESE M. 
Rating:
5.0

Nothing

Thomas S. 
Rating:
3.0

Customer did not leave a comment.

Darnice H. 
Rating:
5.0

Customer did not leave a comment.

TERESA A. 
Rating:
5.0

Great spot to rent from!

Jenna M. 
Rating:
5.0

Great customer service!

joe P. 
Rating:
3.0

Sales person was on the phone when I got there. Not a big deal. When he finally got off the phone he wasn't friendly at all. He checked me in and said “truck number xxxx is on the far lot.” I went to the truck but couldn't get in it because another truck was parked to close. I walked back to the office and told him I couldn't get in so he came out and moved it.

eddie W. 
Rating:
5.0

Nothing

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

Keep up the goo dwork!

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Bill S. 
Rating:
3.0

I wasn't notified of the location change. I arranged and got a confirmation email for a different location only to find out, at my arrival, that I was moved to a different location.

Hanna H. 
Rating:
5.0

Customer did not leave a comment.

lorrie M. 
Rating:
5.0

Customer did not leave a comment.

Derek C. 
Rating:
3.0

The driver was very friendly. No complaints on delivery. There were some conflicting phone calls from National and the local site but we got that figured out. Thank you.

Kimberly D. 
Rating:
4.0

Customer did not leave a comment.

Alfred D. 
Rating:
5.0

Both the staff members that checked us out/in were very pleasant and Professional. No wait with return of vehicle.

CINDY P. 
Rating:
4.0

The first uhaul location that was convenient to my home didn't have an employee at the store and did not answer the phone. This was disappointing. The second store was okay, but dirty and smelly. The person who rang up my trailer was pleasant.

Dana W. 
Rating:
5.0

Customer did not leave a comment.

Shannon B. 
Rating:
5.0

Customer did not leave a comment.

Quentin M.  |  First Impressions 
Rating:
1.0

At first everything seemed fine, however I ended up getting COVID and was very sick and quarantined. I know I didn't drive as many miles as they are trying to slam me with bc I had the truck parked the majority of the time and the days I did drive it before I got sick was not over the included 100 miles. The 19.95/day is deceiving bc my charge was 140/day I could have rented a truck from turo for less than that and they would have worked with me. I called the main number as well as the local office and got nowhere. I have proof of my COVID diagnosis and would be happy to send it in but this wasn't even an option. I'm stuck with a over $1000 bill for 14 days and 1 week I was quarantined so no I did not have a good experience, in fact it was pretty terrible and I will not be recommending U-Haul to anyone I know. If asked I would point them in a completely different direction to be honest.

Christina B. 
Rating:
5.0

Customer did not leave a comment.

joanna G. 
Rating:
3.0

This was one of the worst trucks I've ever rented. Brakes were really soft, no radio, it was not a pleasant experience. Maybe this old truck should be retired.

GINA L. 
Rating:
4.0

The personnel at this site were very helpful.

Deborah S. 
Rating:
1.0

Customer did not leave a comment.

Amy T. 
Rating:
3.0

Customer did not leave a comment.

Paul H. 
Rating:
3.0

It was fine just time consuming.

Gina L. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

Customer did not leave a comment.

Linh T. 
Rating:
5.0

Customer did not leave a comment.

ROY L. 
Rating:
3.0

Customer did not leave a comment.

Arturo L. 
Rating:
4.0

Customer service was poor, the van was very dirty

JULIET H. 
Rating:
4.0

Thank you

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

Harley C. 
Rating:
5.0

Customer did not leave a comment.

DIVYESH P. 
Rating:
5.0

This place has it DOWN!!!!! They were amazing!!!!! I would recommend you guys to anyone.

KELLY C. 
Rating:
5.0

Everything was great you do not need to do anything else it was what fantastic

HOWARD P. 
Rating:
5.0

Customer did not leave a comment.

Jeremy J. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

MORGAN M. 
Rating:
5.0

Customer did not leave a comment.

THERESA B. 
Rating:
2.0

The fuel in the truck was just a needle's width past ¼ tank. I returned the truck with a half a tank, not worrying about over filling it because when I rented a truck a few weeks ago from an Edmond location they gave me a fuel credit. When I returned the truck the lady said that they do not give credits when the fuel is past a quarter tank. It's obvious that they are doing their best not to let you get any of your money back. I understand a business needs to needs to make money, it's a shame that U-haul does it by squeezing their customers rather than provide a decent service.

Barry F. 
Rating:
5.0

Customer did not leave a comment.

DEONTRE T. 
Rating:
4.0

My quote online came out WAY higher than estimated. Pretty dissatisfied.

KELLI V. 
Rating:
3.0

Customer did not leave a comment.

KEVIN L. 
Rating:
5.0

Customer did not leave a comment.

Richard E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nadine O. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Quick and easy. Can't improve that.

JEFFREY O. 
Rating:
2.0

The manager was very rude and inconsiderate the front office reeks of cat urine but on the other hand the other employee was very helpful and understanding trying to help in time of disaster of co-vid money was tight and harder to come by the manager insisted that I gave her the wrong address three different times so I wasn't able to get my notices making it hard to get my rent caught back up I hope my thing was able to make enough to pay my bill thank you .

Allen I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARTHUR H.  |  Overall Experience 
Rating:
5.0

We had to have a emergency labor so we wasn't able to get everything moved and they were very helpful and understanding and worked with us. We got another night to get the job done with no problems. The customer service is great!!!!! I'll be doing business with them everything I move. All around 5 stars.

Paula M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

RICHARD E. 
Rating:
5.0

Customer did not leave a comment.

KELLY B. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

I don't remember her name but she was very helpful & friendly.

Don R. 
Rating:
5.0

The manager went to a lot of trouble to get it for us from another store, but the auto transport was problematic. The straps around the wheels came loose. Fortunately the chains held.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Loretta K. 
Rating:
5.0

Customer did not leave a comment.

Cheryl D. 
Rating:
3.0

Customer did not leave a comment.

STACIE M. 
Rating:
5.0

The lady that helped me was very nice and professional.

RAYMOND R. 
Rating:
5.0

Love these folks here. Have rented from them couple of times and it was very pleasant

RAYMOND F. 
Rating:
1.0

Just a frustrating experience. I understand no one can be 100% everyday so it's all good. I'll still use uhaul rental as a service, I love you all. But I won't go back to this location.

Erik S. 
Rating:
1.0

Do not use Uhaul for storage containers. Could not get a trailer to pull it on, even though I reserved it online. I had to call all over the metro to locate one in order to pick up the container that was reserved. When I arrived, there was no "certified" fork lift driver available, even though they knew I was coming to pick up the container at the time I reserved it for. The manager was rude, made me wait another 72 hours - even though I RESERVED IT ONLINE. The entire company of Uhaul needs to revamp their protocols, process, and have a better handle on how things are managed from location to location. Uhaul made my move a living UHell. I will never use them again.

GARRY F. 
Rating:
3.0

Friendliness of the employees felt like I was bothering them

Terri J. 
Rating:
5.0

The cargo van we rented had a "front right tire air pressure low" alert on. When I notified the attendant at U-haul, she told me that it was because the tire pressure sensor was malfunctioning.

KATSUMI H. 
Rating:
5.0

This location is one of the best I have used over the years. I'm a regular customer who rents trailers often. Great service great people

Kenton L. 
Rating:
5.0

I didn't catch the name of the young lady who was working that day, but she was fast and efficient. She was also professional and courteous.

CHRISTOPHER A. 
Rating:
5.0

Very nice service

martin s.  |  First Impressions 
Rating:
5.0

I left my phone in the van.

Michael K. 
Rating:
1.0

Customer did not leave a comment.

chantell m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAMONA G. 
Rating:
1.0

The truck was dirty, dash face falling off and hanging on with box tape, the top a/c vents didn't work and the floor vents barely had airflow but it was never cold air. The windshield had dogs all over, the outside was filthy and it had a horrible exhaust leak that filled the cab. It was absolutely dangerous. Our sinuses felt raw almost like a chemical burn feeling inside our sinus cavity. You could not stop and idle without it sputtering to almost dying before the idle would go up and down.. I didn't feel safe or confident driving it. When returning we reported the exhaust leak and was told they are aware and it's been like that forever because corporate won't fix it. He then implied he'd charge a cleaning fee until I reminded him of what it looked like at pickup and how it was cleaner upon return than at pickup. I've ever been this discusted with uhauls lack of care in their customers safety and health. One more thing. The building we had to wait in way longer than needed is loaded with mold and smells so strong it almost gags you initially can. You can see the main center beam is moldy and looks rotted. The huge air intake that sits just above my head looked like the filter had literally never been changed. What's the deal with the lack of care, quality customer service or the fact that companies no longer take pride in their appearance, reputation and quality of treatment.

Abigail K. 
Rating:
1.0

The. Van I reserved wasn't available the employees that worked there didn't know what they were doing my pick up and return took forever and my cost was terrible because the vehicle I reserved I didn't get and gas cost more

CHRISTOPHER T. 
Rating:
5.0

Great customer service

ROSA C. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

I suppose just because of the demand they did not have a trailer for the U-box the day we called for it. Your attendant assured us she would cancel the next month storage bill due to the delay of two days which put us into another month. All good provided that charge is cancelled.

Shelley M. 
Rating:
5.0

Had several last minute substitutions but made rate adjustments to match promised rate.

ELIZABETH B. 
Rating:
5.0

Nothing, she was very sweet, nice. I was having a very bad day. I'm bipolar and just her making me smile changed my attitude.

DAKARI T. 
Rating:
3.0

The manager on duty was not very friendly at all

BENJAMIN B. 
Rating:
5.0

Great friendly service.

Kenton L. 
Rating:
5.0

I found it hard to find the keys for the truck. I was looking for 2 hours and figured out it was in the back. And not the front shop.

Sabrina Q. 
Rating:
2.0

Yvette was very rude, unlike my previous U-Haul experiences. i rented a pick up and she told me it was out front. The truck was clean inside and out but the key would not start the truck. Yvette came out and told me I had a different truck. The truck she rented me was filthy. It had a million bugs splattered across the front and the windshield was so smeared with dirt, I could barely see. There was also no windshield wash to clean it. I had to remove the cardboard sun visor from the windshield and back the truck out from it's location beside the other rentals. This truck was clearly not prepared to rent. I will not be using this location in the future.

KEVIN R. 
Rating:
1.0

Customer did not leave a comment.

ZHANA D.  |  Overall Experience 
Rating:
4.0

The steering was a little loose but otherwise pleased with my experience.

ELLI B. 
Rating:
5.0

Really great customer service. Very helpful! Always polite!

Brittany B. 
Rating:
5.0

Dont change a thing guys, this store is running to it's best ability with the few employees that they have & there doing a Supurb JOB !! Speaking from a District mar. Myself in Retail Sales....

stefano c.  |  First Impressions 
Rating:
1.0

The entire Office smelled so strong of cat urine and then there was a flowery smell trying to mask it so it smelled of flowery cat per. there was dirty and cat hair everywhere. In the storage there was dirty and dead bugs everywhere. I've used other uhaul facilities in colorado and they were much nicer i was very disappointed in this one

ashley g.  |  First Impressions 
Rating:
5.0

I just hate that my daughter's stuff got sold because we found out too late to be able to pay the back charges that we had incured because we thought that the storage had been sold months and months and months ago and when we found out that it was still there I Ladonna gray could not pay the large amount that was supposed to be paid to get the storage out I had to pay rent car note and utilities and could not afford to pay the $700 and whatever amount dollars to get that storage out that was my daughter's not mine and she is no longer working but the lady who I talked to was very nice and tried to work with me but I just could not afford to pay that amount to get it out that if it was half of that amount then maybe I could have swung it but I could not afford to pay almost $800 to get the storage out at the last minute.

Ladonna G.  |  Overall Experience 
Rating:
5.0

Great service, much easier going straight to the source to rent!

SCOTT K. 
Rating:
5.0

Customer did not leave a comment.

Ashley S.  |  First Impressions 
Rating:
5.0

Excellent customer service.

DORMA M. 
Rating:
5.0

Customer did not leave a comment.

Adam D. 
Rating:
5.0

Always helpful

Kent L. 
Rating:
5.0

Everything was great.

quyen N. 
Rating:
2.0

Found nails on the ground where I was asked to unhook trailer.

Dennis A. 
Rating:
1.0

Your incompetent workers left a uhaul lock on my unit after my auto draft didn’t go through, even though I set it up to be that way at the facility. Then when I met the worker at 6:30 before the “office opened” she wouldn’t even take the lock off of a PAID UNIT. Lazy sack of shits

Cassidy K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer A. 
Rating:
4.0

Extra funds were taken and have not been refunded. They took the initial amount, then the overage amount, then those two amounts combined. They refunded the initial amount but not the overage amount.

GINA L. 
Rating:
5.0

Jeremy made the experience very smooth and enjoyable. Excellent customer service. If I need a Uhaul in the future, I hope to deal with him again.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

ROY L. 
Rating:
1.0

I was charged for gas. I picked up the uhaul at q tank and returned it at q tank. A lady called me and kept repeating the same thing and then gave me an email to send a picture to her. The email kept bouncing back, it isn't a functional email. Either way, I picked this uhaul with the dashboard saying 36 miles to go and returned it with 42 miles to go. This has to be fixed or I'll have to go to my bank and block the transaction. Because I haven't heard back from anyone and nobody is picking my calls.

HOKOHA MAGNUS I. 
Rating:
5.0

Make sure the stereo/radio works, for what we pay to rent your trucks they should have a working stereo/radio in them.

JEFFREY S. 
Rating:
5.0

Check in was seamless. Excellent service!

REBECCA D. 
Rating:
1.0

Customer did not leave a comment.

BYRON L. 
Rating:
5.0

Had a hick up with what I rented and they were able to get me what I really needed with no problem.

JOANNA S. 
Rating:
5.0

The only store I use to rent trucks, trailers, and storage unit. The staff is awesome.

shamika j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EMILY M. 
Rating:
4.0

Customer did not leave a comment.

Clarissa S. 
Rating:
3.0

Customer did not leave a comment.

Richard E.  |  First Impressions 
Rating:
5.0

The process was easy just wish there was a fright elevator was in the building because it make it difficult to carry things

Brittany R.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Brianna B.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

bernice s.  |  Overall Experience 
Rating:
5.0

Management has changed at storage facility. New employees are kind, courteous, considerate, and of great assistance.

TERRYE B.  |  First Impressions 
Rating:
5.0

Absolutely no complaints. All staff always super nice and helpful. Would recommend to anyone. Thanks for the great service!

GARY E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabrina C.  |  Online Move In 
Rating:
1.0

My boxes kept falling over and they we not cheap boxes. They had mice really bad and they got into alot of my things. Said something about it and they were like oh well not my problem. I will not rent storage again and telling my friends not too. Plus I am not being compensated for all the inconveniences.

kimberly w.  |  Overall Experience 
Rating:
5.0

The staff is very, friendly ,and understanding. The facilities are very clean ,well maintained ,has easy access, and secured with alarms that surprised me after I had forgotten to use my card to sign in. thank you very much to the GM and person' for the understanding help. all and all made a not so pleasant move day, a bit better

Allen I.  |  First Impressions 
Rating:
2.0

Well lit and secured place, but the first person who signed us up said 24 hour access was available. The next person we checked with said that wasn’t true, and the building closed by seven. We are moving stuff after work, so that does not leave enough time to get stuff done. The woman we spoke to about the 24 hour access issue was rude and said that option never existed, but it’s on a sign in the office, behind the desk on the right hand side. Also, the way the door was set up, it was incredibly difficult to get a round lock on there. I wouldn’t recommend this storage place to another person.

Madison R.  |  Overall Experience 
Rating:
5.0

Uhaul is the best

Darryl B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ahna B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WANDA W.  |  Overall Experience 
Rating:
4.0

The staff was wonderful and the facility was absolutely convenient, however, I’ve never stored in a place with so much mice feces when moving out. Everything else was great!

Megan S.  |  Overall Experience 
Rating:
5.0

Always polite and helpful in answering any questions. The facility is clean. The people greet you with a smile.

Bonnie S.  |  Overall Experience 
Rating:
5.0

I would like to say that Wess does it all at the store from cleaning to the storages to the trucks to the customers inside the store & phones

carleta p.  |  Overall Experience 
Rating:
5.0

It was freezing yesterday and We we're having to move things quickly so I was under a lot of stress and aniexty. The accociate was able to help me and I am greatfull.

Bonnie S.  |  First Impressions 
Rating:
1.0

My original unit flooded so they moved my stuff. The broke stuff. Was told it was canceled before I was charged again. Then was charged again. Terrible customer service.

LAUREN R.  |  Overall Experience 
Rating:
3.0

I wasnt very happy with the customer service this time. I have been going there for years and this past experience was horrible.

Kathern P.  |  Overall Experience 
Rating:
3.0

i move out thougth we cool now over pay told management even rented 2 units now ..?i oh wT BY.haT NO PAYED U DONT NOW DONT ..COME ON I LIKE WHAT UP/ A YEAR ALMOST 10 MO.MITE NEED BUT WHA

Alfred l.  |  Overall Experience 
Rating:
5.0

my fiancé and I were exceptionally satisfied with service here. However, A uinsurance claim from June still hasn’t paid my rental car expense due to my car being in shop from damage of a Uhaul trailer

Kristina F.  |  Overall Experience 
Rating:
5.0

My truck broke down during my move which lead an inconvenience. For the people who were helping me move. And I never heard from uhaul but they took more money from me there next day.

JACKIE B.  |  Overall Experience 
No reviews have been submitted for this location.

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