Customer Reviews for U-Haul Moving & Storage of Cuyahoga Falls

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Cuyahoga Falls

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Marilyn H. on

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The employees were pleasant and good to work with. Enjoyed working with Joshua.

John H. on

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This location rocks. Nice set up.

Joshua F. on

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Keep up the great work.

Thomas P. on

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Deborah R. on

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Marsha M. on

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Very professional and friendly

Mike H. on

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Jayson C. on

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Nothing everyone one was prompt and very courteous

Richard M. on

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Very nice staff, convenient processes, secure facility, and reasonable monthly price.

Doug n. on

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Although the Ford Transit was intuitive to operate, some people might like a quick run down on how it operates.

Amanda G. on

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Nothing really everything was explained exactly. They have every type of box imaginable. Any extra you will need to make a complete move

Tanya W. on

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Hanna F. on

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You are great already, just keep on the good work!

Ayeisha J. on

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I was a dissatisfied with Uhaul because I planned to move out of my storage unit on 7/5/19, but according to the Uhaul rep, they do not prorate rent, therefore I had to pay for an entire month!

gary b. on

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Saturday morning - the peak time for customers picking up trucks - had only 1 person on site. They LEFT to show someone a rental space, leaving 6 of us in line for over 15 minutes. Cuyahoga Falls, Ohio, location

Christopher W. on

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Matthew H. on

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Very helpful staff.

Michael C. on

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Very quick service! Well done!

lawrence B. on

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Fast service; excellent & helpful customer service agent. Smooth transaction.

Troy L. on

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When I booked my Uhaul on the web The price was not the same when I got to the store. Find out that Uhaul doesn’t include TAXES on the web. Why? It’s funny that I can order stuff on the web and they include the tax. But see how Uhaul can’t figure that out

Thomas M. on

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Andrew B. on

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When I dropped off my truck, the store was about to close and I could not locate personnel to finish the drop off process because the app was not working. I stood inside the store front for five minutes while it was left empty before somebody came through the front door.

Stephen O. on

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David C. on

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angela w. on

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Travis L. on

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The gentleman I dealt with his name escapes me at the moment was very nice and tried to be as helpful as possible however the trailer I had reserved was not an operating condition due to the lights not working which results in me driving 45 minutes to pick up a trailer I couldn't use.

Stephanie M. on

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Staff was great when picking up the truck. However, the truck was in terrible shape. There were loose nuts and screws all over in the bed of the truck that scraped the sides and bottoms of our belongings. The interior was covered in grime and the radio didn't work. We were also charged 100 dollars for "EZ Fuel" in the amount of 70.00 and an additional 30.00 for "Fuel Service". We had several places to pick up our items and honestly forgot to refuel the tank. To be charged that amount is ridiculous! It was just as much for the rental itself. I'll never be using U-Haul's services again.

Kristin R. on

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Marie C. on

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raymond s. on

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Craig D. on

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The agent was not good at her job. It was Kieth at the Cuyahoga Falls/Newberry St. location who straightened my reservation out. When they don't give you a confirmation no. Did not review what you asked for ect I knew I had to call back. Thankfully that I got Kieth to go over my reservation and corrected the errors. She didn't even correct my email address and I literally spelled it out for her. Wow the list goes on. And the one who handed me the keys!! Michael thank you the job we had to do done!!

Brian K. on

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Michael H. on

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The manager was respectful and was efficient with the process. I was running late and a quick call to Customer Service extended my contract by an hour. Left the truck / trailer and put the keys in a lock box. Contract wad finalized in the morning. Simple...

Lori Lee M. on

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Nothing, staff was helpful and explained everything thank you

Joshua B. on

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Broke my hutch shelf's.

Angie B. on

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Great service, sign up and my questions were answered.

Andrew F. on

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They were very nice to me

Arrvind R. on

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Eric R. on

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I really do not like calling U-Haul and trying to ask simple questions. Everything is a long drawn out process that is very annoying and feels condescending. Sometimes people just want quick responsive, helpful information without having to provide all kinds of details. If you truly have the best rates and service, then you shouldn't be afraid to provide this information up front.

CHRISTOPHER B. on

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We rent a truck about once a month and the staff is always friendly!!

Timothy S. on

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I was blocked in by another truck with trailer attached , so I could not leave right away . I waited at least 10 minutes to get on the road .

Susan c. on

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All the guys were very knowledgeable and extremely pleasant.

Benjamin K. on

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Easy find. Central to highway. Nice and normal.

shenicka r. on

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The customer service representative that was working when we went to pick up the truck was exceptional. He made our day and experience with UHaul better!

CRYSTAL E. on

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Nothing! Everything was excellent! The store worker was helpful and informative and the drop off was easy and fast! Good job! Thank you for making my moving experience easy and stress free!

Tammy E. on

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I do not see a need for any improvements! Everything was so easy & uneventful! From Julie on the phone to have it put on reserve to the young man who waited on us in store! Both of them definitely know their job AND wanted to do it!

karla w. on

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Had to wait a few minutes for someone to help me. They were busy with other customers. The manager thought I had a hold on a 10/10 storage unit when in fact it was a 10/15. We did get it straightened

Leanna M. on

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Joshua was SO helpful and went above and beyond in making sure all went smoothly for me as I checked in. I deeply appreciated his willingness to go the extra mile during a stressful time of moving.

Melinda H. on

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john k. on

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Steve K. on

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Great service and staff!!!!

Steve K. on

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Thank you again

Sarah C. on

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The truck blew hot air near the gas pedal (just right from the pedal at a junction in dash area) which didn't bother me until being on the highway after 4 hours. The hot air "times" extended time caused severe burning to my right Achilles area and had to start driving with my left foot because I had no other option. The redness dissipated without issue. Just letting you know.

joyce b. on

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Nothing I can think of from our experience. Everything went perfect! Staff was extremely helpful and friendly!+

Don H. on

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Gas gauge was always slightly less than marked on agreement

Roger L. on

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I saw nothing in need of improvement at this location. The staff is great and very efficient. I will return to this location for my future equipment needs.

pamela c. on

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I was told giving my email address was optional so I chose not to give it. I was notified through the mail that the bill was overdue and I received a notice with a late fee. Poor communication. Thanks

Christina V. on

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GM Mike and his crew went above and beyond to fulfill all my storage needs. The unit was very safe and secure and the loading dock was perfect for unloading my stuff into my unit!

Matthew H. on

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Meaghan R. on

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Not sure why, but every time we used the log in once to our locker and removed the lock the alarm would go off. Our card always thanked "Daisy":, not sure who Daisy is.

dawn r. on

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I have not suggestions. I walked in to pick up a 15' truck I had reserved and there was no wait time. The clerk went over the terms printed the paperwork, I signed it and I was on my way. The drop off was just as simple. I dropped off after hours and followed the directions on the drop box. It was very easy to use.

sam d. on

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becky s. on

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scott j. on

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great salesman, made our experience a lot easier than expected!

Ford O. on

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Fast, efficient and friendly service both for pick up and drop off.

michael f. on

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I have done A lot of business with you all over the past year, all because of poor computer input information I have been red flagged three times and has an annoying inconvenience and the only reason I rent from U-Haul is because of their trailers if I could find somewhere else that I could rent a trailer I would I’m almost tempted to go buy one now prices are extremely high on trucks I do a lot of business with other companies because I rent a lot of Moving trucks and reason I do not use you all because they don’t offer liftgate on Part of any of the trucks if at all. And this is just from experience in the last year I’ve done business with you all for decades but this last year you guys did something different and I’m going somewhere else

gregory s. on

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Brian B. on

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Clean the windshield, mine had bug splatter all over it, LOL!

Andrea F. on

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The associate was excellent - friendly and nice! I would return again.

Paiton s. on

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We were owed a 10 dollar refund and the clerk didn’t know what it meant on the receipt. They were supposed to have a manager call the next day (which they didn’t). Still have yet to get my money.

Jerry F. on

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The only complaint I have is with the mileage, on the contract the mileage said 1265.3. When we got to the truck the true mileage on the truck said 1264. the service man took a picture of it and said he would correct it , but never did. So I paid for 1.3 miles that i never drove. That equals only about $1 but if U-Haul does that to everybody thats a nice chunk of change over a month's time.

Steven M. on

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Employees stayed late to help me check in to a new storage unit and never made me feel rushed.

David B. on

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9:30a on a Friday was a very busy time and the shop only had one person working which caused some delay. The representative was doing his best but the amount of walk-ins and business really could've used an additional person

Daniel B. on

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Warren J. on

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Patrick C. on

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James S. on

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Kayla S. on

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The truck that we rented , pulled extremely hard , you had to hold the steering wheel sideways to get the truck to drive straight .

Darian T. on

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Cyndi K. on

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Thank you for your time in helping me figure out the best option for me. I don't like that I cannot be put on a list for a different unit: safety concerns about the interior units not close to door.

Ali V. on

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William M. on

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The truck was ready at the time promised and the drop-off was very easy and precisely calculated bill was provided promptly. The rental was simple and quick. I will recommend this location to people I know when they truck or trailer rental.

Aaron L. on

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Michael A. on

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Magdalena P. on

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Great job !

Michael F. on

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Richard J. on

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Buzzer or alarm that notifies staff of customers arrival.

Bradley W. on

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Joel B. on

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Also prompt and courteous.

Chris W. on

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I love what they’ve done to repurpose an old building. Super convenient. Great staff who are able to answer all your needs.

MARTIN F. on

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steve b. on

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I am not sure you could improve ! Check in, to taking the keys was SO fast. The employees were very professional and friendly. Actually fun !

Travis M. on

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David R. on

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Love the option to check in and return via phone. Much quicker. Friendly staff at this location.

greg s. on

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Fast and Friendly, I will use them again

trevor m. on

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Kandace B. on

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ANDREW B. on

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mayra p. on

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Kristy J. on

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Gas gauge didn’t work. Put $10 of fuel in the tank for 22 miles and gauge didn’t budge. Uhaul location wouldn’t look into it and charged me another $25 for gas. Will never use this company again.

Janie S. on

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I would Recommend the storage unit company to anyone the workers are very friendly and always there to help you.

Anthony R. on

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Traffic coming in and out of the location is a challenge.

michael s. on

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Above average on this location because it is almost impossible to make a left turn out of their lot do to traffic. It would be nice if a second entrance/exit could be established onto Home Ave to facilitate a westward move onto Broad St.

STEVE D. on

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Don M. on

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While the interior was free of loose trash the seats, dash and windows were quite dirty. I did take about an hour scrubbing seats, door panels and dash in addition to the cleaning the windows prior to our 300 plus mile trip.

Alisa A. on

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Jim M. on

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Mark D. on

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tim m. on

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NONE

Jimmy J. on

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Staff was great

Bill S. on

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your company has been a great help to the Cuyahoga Falls Lions Club in our effort to raise money for our charities contrabutions. every one i delt with was freindy and explained every thing about our rental.

Kandace B. on

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jason h. on

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The service was great. The facilities are well maintained. The equipment is in better condition than I am used to for rental equipment. I really have no complaints. However, this question seems to be fishing for some thing to improve, so here is my suggestion (and it is a pretty weak 'issue'). The customer service counter feels a bit constrained- maybe a little more space between POS systems.

MaKala S. on

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Kyle S. on

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Tracy H. on

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the agent was great

Steven K. on

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Gustav D. on

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EXCELLENT CUSTOMER SERVICE! We came in looking for a storage unit and were promptly booked. In and out in barely an hour, including tour of the facility, instructions, etc!

Scott S. on

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Earl M. on

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Cynthia S. on

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On weekends you need more counter people working. I had to wait 15-20 minutes at both pick up and return. There was 1 person working the counter each time. When it was my turn, it was handled efficiently and I was out of there in under 5 minutes.

David H. on

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Bill G. on

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John H. on

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Worked out fine

ELIZABETH R. on

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Prices high. Friendly staff except the main who answers the phone when I call, he said he was in sales but he was rude about me not renewing the rent. Security system doesnt seem to work. Clean.

Stephen O. on

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Patrick L. on

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Patrick L. on

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Michael M. on

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Richard R. on

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Easy in and out

Bob H. on

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Christopher E. on

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Jeffrey M. on

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Everything was quick and easy. Very smooth. Handled in a professional way and very personable. Great job. Check in and out !!

Connor M. on

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Laurie L. on

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Staff was extremely helpful and friendly.

ANTOINETTE M. on

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Very friendly and helpful staff.

Shawn K. on

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gary h. on

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Rosie is great employee She took great care of us during truck rental-we even decided to move our storage unit from a competitor to U-Haul that day Thanks Rosie !

Colin R. on

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Amy L. on

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Kaitlyn M. on

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The manager was mean. Me and my husband were going through a rough time. We worked out arrangements with the Manager. Who failed to let his employees know of the arrangement to retrieve our belongings

Michael W. on

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Warren J. on

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Richard M. on

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The customer service agent had to work through numerous computer problems due to my asking to change my reservation from an open truck to a van (it was raining when I got there). He was very courteous and a pleasure to work with. I rent a vehicle probably 5 times a year from this location, I have always had a good experience.

Mary R. on

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Cameron and entire staff treated me like a VIP! Very professional and great customer service!

Kandra B. on

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Rodney H. on

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Keep the tank full each time the equipment is rented out

Jeffrey S. on

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Very helpful service helping us to select and find the right storage unit for us!

Kyle k. on

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Patty V. on

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Lou M. on

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Young lady that helped me was very friendly and helpful.

Steve K. on

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Stephen D. on

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DANIEL N. on

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Alan R. on

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danielle d. on

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Jeanette B. on

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Everything went well. Amazingly, the estimated cost was within a few cents of the actual cost. Very good service and everyone I dealt with was helpful and explained things thoroughly. Thank you for a good experience. I would recommend U-Haul and would use it again if needed.

Michael C. on

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Patricia G. on

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Called previous day to reserve pickup truck for following day. Staff was great and once paperwork was complete we were on our way in less than 15 minutes.

Michael P. on

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Easy to miss drop location. Unable to check in on U-haul app. Easy/seamless otherwise!

Steve E. on

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I need way more than 200 characters. I called customer service, one thing I’d like to add to that, is, why was there rat poison in my unit when I opened the door?

Cindy W. on

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Great experience!

Andrew H. on

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Andrew W. on

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Keith was extremely helpful in getting my truck rental and storage unit rental setup. I couldn't have asked for a better experience.

Dennis D. on

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We were taken care of by Keith Robinson. He was very efficient, courteous and helpful throughout the process. Keith gave us his personal attention throughout the transaction. We left very satifsfied.

Amy P. on

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Thank you! Great service, reasonable prices, and truck/unit were clean and in good repair.

karren d. on

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Highly recommend!

jenny k. on

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We had to come unlock our unit so they could finish wiring the lighting. They sent our bill to the wrong address and we ended up with a late fee. Lots of little issues that left us unsatisfied.

Amanda S. on

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Clean storage units and friendly staff

Emmanuel O. on

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Quick and detailed.

Loyd M. on

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Staff is very helpful and courteous, Keith and Mike especially should be special mention, they go out of there day to take care of the customer!

Pamela P. on

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My experience was good. Staff was helpful and courteous. Re: cleanliness-Trash bins at loading area were always full when I was there, could use a couple more.

Pamela P. on

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My "greeter" who oriented me was pleasant and helpful. The cubicle was clean. But more trash bins should be available and EMPTIED . I have been there twice and the one receptacle was overflowing .

Victoria L. on

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The General Manager (Mike) was highly accommodating and friendly.

Debbie P. on

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Staff was very friendly & helpful I like the facility & my things being stored inside & with climate control

Antoinette C. on

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The unit itself is fine. It would be better if there was 24/7 access to the building. The building is still majorly under construction so hopefully they finish soon and upgrade the security.

Tina P. on

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Staff is very friendly and helpful.

matthew G. on

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Mike ( the general manager)and Rosie where great. They was very helpful and friendly. The facility was very clean and easy to get around. Great place and service. Can't thank them enough. Thank you.

Jerod P. on

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Great General Manager