Customer Reviews for U-Haul Moving & Storage of Decatur

990 reviews

1155 E Pershing Rd   Decatur, IL 62526

(217) 917-4387

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(217) 917-4387

1155 E Pershing Rd
Decatur, IL 62526

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Jordan was amazing I called earlier yesterday about 11am and spoke to John and I told him I moved out. He said he would check and send me an email he never did and I was due to pay on my storage the next day!!! I called back around 5pm and Jordan answered I told him my situation he promptly went and look at my unit saw I moved out. He immediately moved me out and sent me a move out receipt to my email!!!! Thanku so much Jordan great customer service 🙌

LATONYA W.  |  Overall Experience 
Rating:
5.0

vehicle was dirty on the outside and cab smelled of smoke.

TRENTON R. 
Rating:
5.0

Customer did not leave a comment.

Scott B.  |  First Impressions 
Rating:
3.0

Thank you for making my moving experience easy and stress free!

ALLISON L.  |  Overall Experience 
Rating:
5.0

I had difficulty getting my location pulled up through your website. It cost me $20. My only “complaint”

JENNIFER K. 
Rating:
5.0

Customer did not leave a comment.

Lisa E.  |  Overall Experience 
Rating:
5.0

Employee was courteous, friendly and helpful

JAMAAL H. 
Rating:
5.0

The customer service that Cadean gave at the Pershing location in Decatur was amazing and I would recommend anyone to go there. He went above and beyond. Showing me where my storage was and how to use the key pads to get in after hours.?

CHERYL P.  |  First Impressions 
Rating:
5.0

At this point...nothing...

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

This is my first experience renting a U-haul. I wasn't sure what was involved. I downloaded the App and completed it on line. When I arrived it seemed what I had done on line was duplicated. The customer service representative at this location was excellent! So it was no fault of his. I just felt like I didn't need to complete the online process.

STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN M.  |  First Impressions 
Rating:
4.0

Trailer we were pulling the straps were worn. One came undone in transit. Trailer had mud and gravel in grooves. Tires were dangerously worn . Truck engine was loud. Engine made noise in like rocks in it while driving it

CATHY H. 
Rating:
5.0

Excellent staff. They were polite and helpful.

ed y.  |  Overall Experience 
Rating:
4.0

Receiving invoices has been challenging.

Dream Catchers O.  |  First Impressions 
Rating:
5.0

Very friendly and on point with everything I needed

TACARRA W. 
Rating:
5.0

Decatur Il u haul staff is the best in town! I love the prompt service you receive with a nice voice welcoming you too uhaul as soon as you enter the door. I recommend uhaul too everyone I know who be in need of a uhaul or storage.

SHIRLEY P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christopher D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID F. 
Rating:
4.0

Customer did not leave a comment.

RUSSELL A. 
Rating:
5.0

Very professional

MICHAEL S.  |  First Impressions 
Rating:
5.0

Great customer service

ZACHARY H. 
Rating:
5.0

Love this place, everyone is great here.

Achim L.  |  Overall Experience 
Rating:
4.0

I was charged for using the dolly however I did not use it. It was undone and no seal on it when I got the truck. So, I guess just make sure the equipment is sealed before someone else uses it that way the wrong person does t get charged

BRIANNA M. 
Rating:
5.0

Awesome, thanks

Achim L. 
Rating:
3.0

Customer did not leave a comment.

Adam W. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Sarah J. 
Rating:
5.0

Customer did not leave a comment.

SARAH W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARCHIBALD P. 
Rating:
4.0

Customer did not leave a comment.

Linda B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARSHELLE T. 
Rating:
5.0

Great customer service.

Mohammed K. 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE C. 
Rating:
5.0

The employee's at this drop off location were awesome!

MATTHEW WAYNE G. 
Rating:
5.0

Customer did not leave a comment.

Lena C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bridget R. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

DEAN P.  |  First Impressions 
Rating:
5.0

God Bless You All! Everything was great.

GLENN J. 
Rating:
5.0

Customer did not leave a comment.

GLADYS J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIANC K. 
Rating:
5.0

Layout of the store is confusing.

Lisa I. 
Rating:
5.0

Uhaul was very good to us and we would use them again if needed!!

Sandra R.  |  Overall Experience 
Rating:
4.0

Hire more people.

BILAL F. 
Rating:
5.0

Customer did not leave a comment.

Staci M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
5.0

Nothing

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

ADRIANA G. 
Rating:
3.0

Customer did not leave a comment.

BRIANC K. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Good service

BOBBY H. 
Rating:
4.0

I would however warn them that they need to make sure that all the lights are working

Jonathan S. 
Rating:
5.0

Only problem was the mirrors were stuck and could not be adjusted.

REBECCA R. 
Rating:
5.0

Customer did not leave a comment.

Susan S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jim G.  |  Overall Experience 
Rating:
3.0

Typically the service here is decent. Always friendly employees. Last rental was awful. I'm hoping it's not due to new management. Took over a hour to wait in line and pick the truck up. Then I had to walk a mile to find the truck. Nobody could tell me where it was. It was way out on Pershing road. Then the passenger door would not shut properly didn't realize this until we were on the hiway. And on top of it they gave me no key to the padlock. This was a huge ordeal as I had to pay someone to stay with it to guarantee nothing got stolen out of the back. This rental was totally awful. I use to rent from this location twice a week and I've never experienced such an awful ordeal.

KIMBERLY W. 
Rating:
4.0

We rented a tow dolly and 20 min later didn't need it. Scheduled to return it 45 min away and when I called to change return place since we were still right by uhaul was told I Couldn't do that. So had to drive a empty trailer 45 min to home just to return it there. Noone could help and if I returned it to the place I rented it I would be charged 3x the cost. The place I rented service was fine but getting no help was VERY frustrating

DANNY S. 
Rating:
5.0

Customer did not leave a comment.

RONALD D.  |  Overall Experience 
Rating:
5.0

Find me a trailer within my requested location instead of 80 miles 1 way.

CHARLES F. 
Rating:
5.0

Customer did not leave a comment.

Greg C. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER G. 
Rating:
4.0

double check for pads and appropriate dollies

Matthew N. 
Rating:
5.0

I was happy with the help i got. Very good place also very clean inside il give 5 thumbs up guy's

Antonio M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin L. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
4.0

The trailer wiring harness needed some work. Found that some of the insulation had come off.

TIMOTHY F. 
Rating:
5.0

Gas gage in the truck was not reading correctly.

MOLLY G. 
Rating:
5.0

Customer did not leave a comment.

GORDON G. 
Rating:
5.0

Customer did not leave a comment.

JORDAN C. 
Rating:
5.0

Everything was great!

MATTHEW E. 
Rating:
5.0

I just want to say thank you to Dennis for all the help, he really made things go smoothly for me during such a stressful time!

JOSEPH N. 
Rating:
5.0

Entire staff is super friendly and knowledged in all areas of the facility. Will use the storage facility again if the need arises and will definitely use the equipment/trailer rental services again. And great prices on the quality storage boxes, by the way!

donna v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMARA A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jessica C.  |  Overall Experience 
Rating:
5.0

Very good local service. Phone app was pretty bad though.

MATTHEW J. 
Rating:
4.0

Customer did not leave a comment.

ISRAEL F.  |  First Impressions 
Rating:
5.0

They were good and thoughtful and work with me with my situation. Two thumbs up

Roger D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER J. 
Rating:
5.0

Darrell, your guys were awesome here and so helpful. Thank you much!!

Achim L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
5.0

Awesome experience and super friendly and helpful staff. I have never stored my stuff before and this was a great experience. The staff very friendly and helpful. Big Thank you!!

Achim L. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Janet C.  |  Overall Experience 
Rating:
4.0

It was simple and fast service. I was highly satisfied. I was a little nervous about having to give them my car insurance because I don't want my car insurance on anything but my vehicle but they didn't even need my car insurance all they needed was my driver's license and I was glad about it. I will definitely go with them again if I move again.

KEITH T. 
Rating:
5.0

Customer did not leave a comment.

Bobbie H.  |  Overall Experience 
Rating:
4.0

Add a backup camera, a small LCD screen in the cab with the backup camera would be perfect. Ramp needed greased or lubricated, was difficult to pull it out. BLUETOOTH RADIOS. VERY EXPENSIVE, $150 for a 24 hour rental with only 70 miles put on the vehicle, seems kinda steep to me

BRYAN J. 
Rating:
5.0

Customer did not leave a comment.

James E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erwin W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

QUANTEZ W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly T. 
Rating:
5.0

Customer did not leave a comment.

BRANDON R. 
Rating:
5.0

Customer did not leave a comment.

Carlans N.  |  Overall Experience 
Rating:
5.0

Staff was knowledgeable, helpful, and friendly. Each person I talked with knew the equipment and installed the trailer expertly weill.

JERI B. 
Rating:
5.0

Management was awesome both General and Asst manager! I witnessed great patience with customers on their most stressful moving day! Great experience!

DEANGELO S. 
Rating:
5.0

Very clean, very friendly staff, they were easy to work with on settling up my past due fees. Thank you.

Jennifer T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samantha B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrea S. 
Rating:
5.0

need cruise control

MELVIN F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Nothing. The employees are amazing at this location. So helpful.

CYNTHIA M. 
Rating:
5.0

Customer did not leave a comment.

DEAN B. 
Rating:
5.0

Customer did not leave a comment.

ANDREW H. 
Rating:
5.0

Customer did not leave a comment.

GLADYS J. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

CASEY W. 
Rating:
5.0

Customer did not leave a comment.

Michelle S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RESAWON N.  |  Overall Experience 
Rating:
5.0

I stored a mattress and box springs for more than a year in climate controlled and they still smelled like new. Awesome!!

Anita Q.  |  Overall Experience 
Rating:
5.0

Speedy polite service! In and out on pick up and return went flawlessly!

LARRY C. 
Rating:
5.0

Staff was very helpful and polite.Quick service. Equipment was in good order. Prices was good.

John S. 
Rating:
5.0

Nothing

KERRY W. 
Rating:
5.0

Customer did not leave a comment.

QUANTEZ W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

teri Y. 
Rating:
5.0

Customer did not leave a comment.

Karen W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosalind W. 
Rating:
5.0

Customer did not leave a comment.

KEVEN O. 
Rating:
1.0

Over charged my card. Couldn't get ahold of anyone to help me resolve the issue.

SIERRA L. 
Rating:
1.0

It cost me a great deal of unnecessary money. The guy refuse to give me the key to storage and the truck he said I can get the storage key when I’m finished with the truck. Well when the loading was finished it was closed which cost me 159.00 more dollars to hire new movers to unload the next day. I was given a storage inside at the very end very expensive lesson never again uhaul

marsha c.  |  First Impressions 
Rating:
5.0

Very helpful. Although it said the lock would be in the space it wasn’t but the gentleman at the front desk was super helpful. Asked if I had any issues with checking in and wanted me to know they were there if there were any issues to let him know.

Marybeth A.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

AURELIO C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KASSIDY G. 
Rating:
5.0

Customer did not leave a comment.

Erica B.  |  Overall Experience 
Rating:
4.0

The problem was returning. It wouldn't let me check out. On my phone

LATISHA B. 
Rating:
5.0

Customer did not leave a comment.

LARRY R. 
Rating:
3.0

N/a

Lashanda J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRAMAINE P.  |  First Impressions 
Rating:
5.0

Very nice people especially the manager was very very nice

NAZMI B. 
Rating:
5.0

Customer did not leave a comment.

GERALD M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

Tiana C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emma W.  |  First Impressions 
Rating:
4.0

You should inform customers who use the mobile pick up option that they will need 2 references who can answer the phone at that moment. It wouldve actually been quicker to just go inside the store for me.

MICHEL W. 
Rating:
5.0

Nice selection of moving options. Super friendly and helpful staff. Will continue to use this location for moving and storage needs.

donna v.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carl A. 
Rating:
5.0

Professional, friendly & helpful staff. Clean, modern secure facility!!

Tramaine P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karoll J.  |  Overall Experience 
Rating:
5.0

This location did excellent job no issues.

ANGELA R. 
Rating:
4.0

Great service

LINDA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

24/7 share was a hassle to use. Won't use that option again.

Travis K. 
Rating:
5.0

I'm not sure how you can. DJ the service guy went above and beyond to locate a hitch that was on national backorder in order to put one on my SUV. I tell everybody about that. Excellent job DJ! and Uhaul.

James E. 
Rating:
2.0

Check your equipment for broken parts before renting it out.

JACQUELINE B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN J. 
Rating:
1.0

It’s not worth it they owe me 60 dollars I still never moved in storage yet I got the storage on 04/30

Patrice S.  |  Online Move In 
Rating:
4.0

Trailer had a foul smell when i used it.

DUNCAN F. 
Rating:
5.0

Customer did not leave a comment.

GENESIS M. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline K. 
Rating:
5.0

Great group of employees polite and helpful

Don B.  |  Overall Experience 
Rating:
5.0

🥴 Nothing. I was in and out easy. Love it. All services should run as smoothly. 👌

NOHELANI T. 
Rating:
5.0

Customer did not leave a comment.

Chris O. 
Rating:
4.0

Customer did not leave a comment.

Jessica B.  |  Overall Experience 
Rating:
5.0

Nothing never have a problem with this store or their U hauls

DIONNE B. 
Rating:
5.0

Customer did not leave a comment.

LORRAINE E. 
Rating:
1.0

The truck was completely empty and I was not given a big enough discount for that! I paid quite a bit of money for the amount of miles I was driving and that truck has a pretty large gas tank. And when I say empty the tank was bone dry good thing I made it to the gas station. I also didn't get to leave the facility until 4:30 because they did not have the truck and trailer ready when they had all day to do so. Everybody was pleasant to talk to and I didn't want to say anything to make anybody's day worse but overall unacceptable. I paid a hundred and fifty dollars so that I could be an hour late to the place that I was going.

Jarrod R. 
Rating:
5.0

Customer did not leave a comment.

MAYRENNIE J. 
Rating:
5.0

Customer did not leave a comment.

justin b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terra R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dereck U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol S.  |  First Impressions 
Rating:
4.0

Move in was easy, convenient and the entry/access procedure explained to my satisfaction. Further access has been simple and convenient.

Nelson L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff C.  |  First Impressions 
Rating:
5.0

Beyond easier than i ever expected. Was a contactless after hours move in with a free first month and free lock with only a 7.95 processing fee. Maximum security and climate controlled with inside bays to load and unload to escape the frigid outside winter conditions. Never been happier with a storage process which is why i took the time to write this review

Travis T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amy W.  |  Overall Experience 
Rating:
5.0

Climate control. Security.

Gaurang P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Karoll J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bobbie H.  |  First Impressions 
Rating:
3.0

Multiple charges were taken out on a truck rental so overall the business we did with uhaul was at best average

Earl T.  |  Overall Experience 
Rating:
1.0

Due to the office being closed, I had know access to a broom to sweep out the very little glass from a small broken lamp that was left behind leaving me to be charged the beyond unacceptable outrageous unacceptable $100 cleaning fee that I was NEVER told about or explained!! Plus the guy lied and said the gas was just under the same level it was when picked up. Me and my 2 sons made sure the gas was definitely returned with the right amount of gas, but still charged me $50. Needless to say I'm outraged at this $150 total RIP off fee!!! And will be spreading the word of how Uhaul will screw you over every chance it gets!! Plus the guy who sold me the lock for my uhaul storage only sold me 1 lock & never told me that my storage would be 2 separate units. I was given the impression it would be 1 big unit, not 2 different ones.

Summer B.  |  First Impressions 
Rating:
5.0

The process was very streamlined and personnel were fabulous and helpful. Thank you.

Kelly B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Junie W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kendell J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bruce l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRUNO E.  |  Overall Experience 
Rating:
5.0

I don’t remember the man who helped me but he was wonderful he made sure I got exactly what I had needed thanks again

Shartrese G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miranda S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonya A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ginger W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMIE C.  |  Overall Experience 
Rating:
5.0

Kevin was great! Very accommodating and friendly! I would recommend uhaul to anyone looking for moving needs and storage!

Daniel H.  |  First Impressions 
Rating:
5.0

GM was very helpful

JAMIE C.  |  First Impressions 
Rating:
5.0

The staff at the Decatur location has been amazing from our very first visit! We pretty much came in contact with them all at one point or another, EVERYONE was polite, professional, knowledgeable, and friendly! Kevin has a great crew!!

Shelley M.  |  Overall Experience 
Rating:
5.0

The staff are All amazing and so helpful during stressful week of moving. They all made sure I was set up for the most effective and efficient move and storage. Kevin and Justin were awesome and instrumental in making sure my move went smooth.

Adam T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devon M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly L.  |  Overall Experience 
Rating:
5.0

I set the alarm off twice; I didn’t realize I needed to insert my code to deactivate it. It would have been helpful to have that detail highlighted in the email that was sent. The staff was wonderful and helpful and made the move in very easy

Shondra L.  |  Online Move In 
Rating:
5.0

The onsite manager that handled my storage transaction was Extremely knowledgeable and helpful. I recommended a UHAUL storage the same day to my sorority who has been looking for a climate controlled unit to store items for our organization.

Stacey Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelli H.  |  First Impressions 
Rating:
5.0

Easy to set up account and get storage supplies. The store was very helpful.

Kimberly L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tammy P.  |  First Impressions 
Rating:
5.0

The staff was very friendly and very helpful. They were able to answer all of questions and you could tell they enjoyed their job! Great Staff!

Tim W.  |  First Impressions 
Rating:
5.0

The staff at the Decatur store is friendly ,helpful, and knowledgeable.All in all a very pleasant experience.

Frederick C.  |  First Impressions 
Rating:
5.0

The lady that helped me was so friendly and personable. My only complaint was there was broken glass in my storage unit and i had to put stuff in it so i could not sweep it up.

Amanda D.  |  First Impressions 
Rating:
5.0

My experience was excellent with a very knowledgeable and helpful employee. The unit was clean and easy to access.

Craig B.  |  First Impressions 
No reviews have been submitted for this location.

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    Moving Supplies

    We sell hundreds of products to make moving easier!

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    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

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    Propane

    Propane service delivered straight to your door!

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    Trucks for Sale

    We have the largest selection in the industry!

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    History

    We have an adaptive reuse program to better the environment!

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