Customer Reviews for U-Haul Moving & Storage of Dentsville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Dentsville

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Antonio W.
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If it's .89 per mile then why take my whole estimate rate amount? I estimated I needed 100 but only use 94 got charged for 100 miles

Randolph J. | First Impressions |
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No complaints as of now, I only had it for a week.

Randolph J.
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Customer did not leave a comment.

Neka A.
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Customer did not leave a comment.

Christopher S.
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I reserved a 10' truck and car hauler but they gave me a 15' because they said they didn't have a 10'. I made my reservations a week before hand!! Also said I needed ti return the truck with full tank of gas and it only had a half tank when I got in it. They also showed the millage as only being 35k and it had 93k on it. I am not pleased with this experience and not sure I will use uhaul again.

Terrica T.
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Nothing

Albert D.
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Customer did not leave a comment.

CHARLES S.
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Outstanding services

Kathryn L.
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Great staff. Professional and polite.

Jame C.
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Customer did not leave a comment.

Benjamin D.
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The best experience I've ever had at a Uhaul center. The representative was extremely nice and responsive.

Edward M.
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Customer did not leave a comment.

Albert D.
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Customer did not leave a comment.

walter J.
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Great customer service. I was very impress. Will continue to do business with you guys and I will recommend to others.

David K.
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Great service will use again.

Madison S.
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I was sent to another location while on the way to pick up the truck, they send me to a farther away uhaul, adding to the milage I'm going to have to use. They also don't have the truck I was sent to get, they put me in a van. The van was not on full, but I didn't want to go wait in line again to let them know. I was charged for two dollies but I only rented one. Overall horrible experience. The guy at the two notch store was very nice, however.

Michael C.
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Customer did not leave a comment.

lethia M.
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N/a

Christina P.
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Customer did not leave a comment.

Valerye J.
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Customer did not leave a comment.

latrina R.
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Customer did not leave a comment.

Cencola J. | First Impressions |
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Customer did not leave a comment.

Theorva B.
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The place should have a outside trash can. Should have much easier locks to put on the storage units. Also first responders should get a discount.

Jarvon W.
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Customer service was superb Euless , and I just love the way they make me feel like I'm a valued customer.

LORENZO W.
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Customer did not leave a comment.

Charles H.
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Thanks great service! Keep it up! Key to a great business.

SHIRLEY G.
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Ms. Green was EXCELLENT! Great personality! Very knowledgeable and professional. I greatly appreciate her.

Constantin M. | First Impressions |
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Excellent service and a great crew.

Jarvon W.
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Super great customer service......

James T.
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Customer did not leave a comment.

Caitlin C.
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Customer did not leave a comment.

Nikki H.
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Clean vehicles more thoroughly. Both the seats had very noticeable staining, and the driver's seat had a small hole. This was very different from my experience when I rented a van in April, which was very clean. The desk agent was wonderful.

Robert R.
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Well , there's not much else the woman who helped me can do. She acknowledged me when I entered the establishment. Was friendly concise, and professional while inputting my information. But, the kicker was that she helped me put the dolly n the truck. My truck was full of boxes and we had to be creative while manipulating and figuring out how this would work. We figured it out, and she was totally awesome. I hope she at least gets a kudos for this, because she deserves one!!!

Kendra C.
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I'm 5-2' and the seat only went far enough that my toes were on the pedals.

Nivia G.
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The customer service was not good

John R.
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Customer did not leave a comment.

Richard A.
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Customer did not leave a comment.

SHASHATARYNE S.
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They where very friendly people and worked really good!!! Awesome job to the both of you I rate y'all 5 stars!!!!

SHERRI F.
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I will not refer UHaul truck rentals to anyone

Mariah W.
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Improve customer service,needs more workers

gina k. | First Impressions |
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Very happy with this facility.

FIONA P.
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The lady that helped us was really pleasant.

clem M.
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Customer did not leave a comment.

William S.
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Customer did not leave a comment.

Berje Y.
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Location is great. However, the representative didn't tell me there would be a $20 “late night return fee”.

Ashley S.
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Customer did not leave a comment.

David B.
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Customer did not leave a comment.

Derek G.
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The three staff members I encountered ( two women one guy) were patient, curious and knowledgeable. Even there side conversation was intelligent. They are excellent Representatives for uhaul especially the lady I turned my equipment into. Be safe be well and thank you

Donna D.
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Tomega was a very delightful person to work with. You need to clone her!

Lauren W.
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First truck didn't have gas. But I went back in and they changed trucks. Check gas cap and transmission light on whole time. Tires too low. No one mentioned you had to fill up gas tank and I got a hefty charge.

steve S.
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Customer did not leave a comment.

Charndra G.
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The lady (sorry forgot her name) at the front ...was awesome . She was fast and easy to work with . I will def be returning ....

ann B.
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Make sure the drop-off is accurate because we had to find another location to drop off the Uhaul truck.

Jarvon W.
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I love how the team works to insure the costumer is happy.

Thomas O.
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Best uhaul experience ever. The lady who helped me both picking up and returning the truck was amazing. She was so helpful, kind and made it super smooth. I couldn't thank her enough for making a crazy day of moving so much more enjoyable. Thank you!!

James H.
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A very busy Friday and only one person staffing desk and equipment checking. Had a billing return issue while at store and was on hold with U-Haul costumer service for 20 minutes then transferred to someone else. This took another 30 minutes. Finally the overworked staffer at the local fixed my problem because she was embarrassed by the situation.

WILLIAM A.
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No improvement needed. The order was handled with professionalism and promptness. The courteousness was refreshing. I felt like they really wanted to help with my needs, and they did succeed. Having been the owner of a service provider business I understand how demanding customers can be. This U Haul location gets it right.

KIA M. | First Impressions |
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Customer did not leave a comment.

Scott S.
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lady working the counter was excellent. friendly and helpful!

Todd M.
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Customer did not leave a comment.

Travis G.
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They have it well put together.

tina S.
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The customer service was great thanks for make my move so plesent.

Kathy J.
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Customer did not leave a comment.

Earthly H.
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Customer did not leave a comment.

Acacia V. | First Impressions |
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Customer did not leave a comment.

Jess H.
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Customer did not leave a comment.

MICHAEL Z.
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Ensure all steps are complete for pick-up during off hours.

Jeffrey W.
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Customer did not leave a comment.

ROBERT W. | Overall Experience |
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great speed of transaction, the store setup and procedures allow maximum social distancing during the COVID19 pandemic. Friendly helpful staff. only two issues. first issue was I was given a storage space that already had a lock on it, but the friendly staff quickly resolved that issue by assigning me another storage space of size. Very small inconvenience but shows poor record keeping. I rented two storage spaces, 1 didn't have the provided padlock in it. I had an extra padlock so that worked itself out. There is no lighting at the non-climate controlled area when I had to unload at night, it maybe due to ongoing store renovation construction activities at the time.

Jarvon W.
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Great experience, love this location.

Fred M.
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Customer did not leave a comment.

STUART S.
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Customer did not leave a comment.

yvette T.
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EJ and team has excellent customer service! Made my move easy. Thanks a million!

YVETTE T.
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Excellent customer service! Keep it up.. I will definitely recommend to family and friends.

Jarvon W.
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Great customer service , and service. Thumbs up

Melvin S.
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Customer did not leave a comment.

Keith R.
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Customer did not leave a comment.

KENNETH H.
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Customer did not leave a comment.

Brett G.
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None

richard M.
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Dropped off the trailer it was during business hours and I had to do the online drop off because nobody would come out even after I sat there 15 minutes

Marjorie H.
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Customer did not leave a comment.

Hetlena J.
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I had to go inside and The service was awesome.

Richard G.
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Customer did not leave a comment.

Pennie B.
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Have an accurate inventory online for moving equipment, particularly the dollies.

Krista J.
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When I first did my reservation for the uhaul I was upset not knowing that the reservation goes everywhere until they find you a truck. I had went to two U haul places already that was a waste of time but I went to Two Notch Rd not sure her name but she was very helpful and friendly. If I need a U haul again I will be going to that location.

KEVIN S.
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Customer did not leave a comment.

Anthony K.
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A little further out from our unload location (since we passed 2 other U-Haul places getting to our drop off) Pushed us over our mileage slightly and we were charged .82 cents even though we brought the truck back with a lot more gas than we picked it up with. Good experience, except for the nickel/dime aspect.

Joyce P.
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Thought I could check in through my mobile device. I still had to go in and wait for a key. Called back and asked if I could return the truck back at 3:30 instead of 2. I was told yes, got back at 2:30 but 4 trucks was ahead of me and no one was there checking the trucks in. I went inside and was told to leave the keys. Again I thought I was doing mobile return. Got charged twice after calling and getting the okay to returned the truck later. It stated on my contact 3:30. Driving the truck was horrible because the wheel shook so much it was hard to maintain it.

Terrence D.
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Customer did not leave a comment.

Shawn D. | Overall Experience |
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Customer did not leave a comment.

Marylou C.
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Customer did not leave a comment.

Shawn D.
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Customer did not leave a comment.

JULIUS G. | First Impressions |
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My check in person was very professional, and friendly, and her co-workers ae well.

John C.
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I don't know how the information got mix up my name is IRA DANIELS, NOT JOHN CHAMBERLAIN. Other then that you are doing GREAT.

Tonja G.
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Customer did not leave a comment.

Tina G.
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Staff was very professional and friendly. Tomega Green deserves a raise/ promotion. Keep up the good work!

Joan A.
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Very very professional, very friendly made you feel like you wanted to come back if you needed another U-Haul truck

Ciera G.
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Customer did not leave a comment.

Larinzo E.
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Customer did not leave a comment.

JANETDENISE M.
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Tomega Green was AMAZING!! She made our return fast and easy!!! We definitely appreciate her friendliness during this time!!

David W.
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Customer did not leave a comment.

Joseph S.
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This is the best uhaul dealer I have rented from. Everything was clean and the staff was considerate.

Courtney G.
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Customer did not leave a comment.

Jasmine A.
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Need to have more dolly's in stock when customers are ordering to rent them.

Marquita G. | First Impressions |
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Customer service was great!

Berje Y.
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Customer did not leave a comment.

Christopher B.
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They were efficient and drop off was easy. I was in and out in less than 5 minutes.

Terron C.
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Customer did not leave a comment.

courtney s. | First Impressions |
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Extremely friendly staff. I am 7 months pregnant and moving and they wouldn’t let me lift a finger. Very nice people.

James D.
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Customer did not leave a comment.

Sanita S.
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Customer did not leave a comment.

Shawn D. | First Impressions |
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the staff were super accomadati g and helpful.

marc h. | First Impressions |
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units were not marked correctly. Took quite some time to find our unit. Had to settle for an indoor unit. Lock was not readily available.

Vicki B. | First Impressions |
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Customer did not leave a comment.

No reviews have been submitted for this location.

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