Customer Reviews for U-Haul Moving & Storage of Downtown Erie

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Downtown Erie

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RAQUEL N.
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Stop over charging and double charging people false advertising prices then charging otherwise

TANIA P.
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Customer did not leave a comment.

Michael C.
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Nothing, all good.

Henry P. | First Impressions |
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Customer did not leave a comment.

MARK G.
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All was good

WILLIAM Q.
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Very polite, professional and efficient. I would definitely recommend them.

Patricia C.
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The truck handles differently empty than loaded. So empty it sways more. Nine hours of driving takes alot of strength.

Josh R.
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Customer did not leave a comment.

Jessica P.
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Staff is very helpful. I trust the whole process

KENNITH S.
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When I rented the truck under the $19.99 deal and returned the vehicle ahead of schedule I was charged an additional $20 because I didn't drive the exact destination I projected, though the move was local. This should be explained to the customer upfront, that they will be penalized if they miscalculate their distance, even if it was under 50 miles.

Arjun M.
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Customer did not leave a comment.

MATTHEW B.
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Customer did not leave a comment.

Desiree L. | Overall Experience |
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Very, very pleased. I was afraid that I may belongings would be exposed to bedbugs once I moved out, but all is well. I'm extremely satisfied with UHaul

RICHARD W.
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Customer did not leave a comment.

Nicholas S. | First Impressions |
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Customer did not leave a comment.

Vladimir K.
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Very good

Alexander C.
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Customer did not leave a comment.

Jeff F.
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Customer did not leave a comment.

JULIA C.
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Light in Cargo don't work,Need to maintain&service cargo space(Door&Light) many cuts from door latch area.

Colin F.
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Everything was good, and good people. Just the location is different for me being from the country but it's a good location I would say.

JOHN D.
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AWESOME VARY APPRECIATIVE THANK U ALL

VINCENT P.
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Customer did not leave a comment.

JOHN D.
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AWESOME GIRLS ON TOP OF IT

Joseph S.
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Be more consistent when checking the trucks. No one wants to worry about being held responsible for the previous renter.

Adam S.
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Customer did not leave a comment.

Debbie B. | Overall Experience |
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Customer did not leave a comment.

Michael B.
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Customer did not leave a comment.

Wesley S.
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Clean the interior! There was soda spilled on the entire interior. Additionally, with COVID-19 being an issue, i thought the cleanliness of the vehicle was entirely unacceptable. It smelled of body odor and the dash, steering wheel, cupholders, and radio were filthy. I had to clean the entire interior with hospital grade disinfectant before I could drive the vehicle.

Brandon M.
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Customer did not leave a comment.

Dan B.
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Customer did not leave a comment.

Debbie B. | First Impressions |
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Pleasantly surprised at the options of services. Very helpful staff members and will use them again. Thank you

Dennis B.
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There was trash in the trailer when I picked it up. I had to clean it up before I loaded my stuff.

DWAYNE H.
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Listen to customer with some urgency and appreciation and when wrong above all offer some resilient resolutions instead of rudeness and sarcasm

Shaquana H.
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Customer did not leave a comment.

eric S.
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Had to fill tire before I picked up, low tire by end of day

MARY W.
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Relocate the front counter nearer to the customer entrance door.

CARLOS C.
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The overall experience was terrible

Jack P.
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The truck was not clean. Cigarette butts under the seat.

Matthew S.
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Customer did not leave a comment.

David H. | Overall Experience |
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Customer did not leave a comment.

Tony D. | First Impressions |
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Staff very polite and professional.

Jose W.
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Customer did not leave a comment.

franklin C.
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Customer did not leave a comment.

Richard L.
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All was good. The intake person was particularly cordial and efficient.

Thomas A.
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Customer did not leave a comment.

Brion J.
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Customer did not leave a comment.

Chad H.
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I didn't get my money back

Chad H. | First Impressions |
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Customer did not leave a comment.

HEATHER F.
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Customer did not leave a comment.

JONATHAN G.
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Very good service

Christine G.
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Customer did not leave a comment.

Kirby H.
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Location, staff, and vehicle were great but this is the second time I've rented in past couple of months and have had issues with mobile pickup both. It simply will not work whether I use app or browser version of check-in.

John B.
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Customer did not leave a comment.

Nicholas R.
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Customer did not leave a comment.

Payton K.
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Customer did not leave a comment.

TANIA P.
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Customer did not leave a comment.

TANIA P.
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Customer did not leave a comment.

SHERRECE M.
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Customer did not leave a comment.

William E.
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Heather, waa great!

BRITTANY T.
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Heather the customer representative on 12th and chestnut was amazing!!!!!

TAYLOR N.
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Customer did not leave a comment.

LOUIS P.
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Customer did not leave a comment.

MICHAEL Q.
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I rented a car carrier and the employee was adamant that I not hook up the trailer to the truck , she did it herself and took a picture. Problem is I was on my cellphone being a salesman and did not pay too much attention. Unfortunately the girl did not not tighten the hitch over the ball ( it screws down ). Once I started pulling the car onto the trailer and the front end of the trailer lifted into the air and almost caused a catastrophe! Normally this location is one of the best. Appears this employee was new or did not want to be there.

Georgia B.
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Great customer service! Place was very clean and efficient!

Mindy D. | Overall Experience |
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Everything In my storage unit was covered in black dirt

John T.
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Customer did not leave a comment.

Michael K.
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Customer did not leave a comment.

Gavin D.
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Customer did not leave a comment.

Timothy J.
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Learn to read to a gas gauge. When I rented a truck it was a little over 7/8 and return just under 7/8 but the guy recorded it as just under 3/4 so I got charged a big fuel surcharge. Called GM and she was looking into it but never called me back.

arthur B.
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The vehicle which I used stalled twice and the radio did not work in it

Joan R.
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Online service did not work for me took along time to return it

Sherrie B.
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Omg the staff there was super nice and friendly to me i appreciated that

William T.
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Inspect your equipment before renting it out, so customer doesn't have to sit along an interstate highway for 3 - 3 1/2 hours waiting to get repairs completed, which may have been noticed and fixed prior to renting.

David R.
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Customer did not leave a comment.

Shacara K.
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Customer did not leave a comment.

Andrew D.
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Customer did not leave a comment.

Corey H.
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The truck had a bad alternator

Kevin R.
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Customer did not leave a comment.

arthur B.
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Customer did not leave a comment.

ROGERW R.
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Customer did not leave a comment.

scott T.
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Get this location some tools! I had to drive to another Uhaul to get the ball reversed on the hitch I purchased. Local facility should have tools. Kanon, the rep., was great at her job.

Daniel C. | Overall Experience |
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Customer did not leave a comment.

Kozani A.
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Customer did not leave a comment.

SCOTT R.
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Customer did not leave a comment.

KARI S.
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Kanon Green was just amazing friendly welcoming and helpful. She answered any questions I had and explained everything. Great customer service and very professional !!! This was my second visit at this location both times kanon Green was the employee I talked with. Truck was very clean.

Luigi M.
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Customer did not leave a comment.

Michael B.
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Customer did not leave a comment.

Terrence C.
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Customer did not leave a comment.

Aiden N. | First Impressions |
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We never got the access code or key to enter the storage unit after office hours

Laurie S.
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Customer did not leave a comment.

Rich S.
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Customer did not leave a comment.

DAVID Z.
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Super friendly customer service, very clean vehicle

CHRISTOPHER S.
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More availability of pickups would be nice. But I rent whatever is available at the time of need and the employees are very professional and respectful. I will continue to rent from uhaul

TINA B.
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Customer did not leave a comment.

Gregory K.
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Everything was wonderful and your associate was very knowledgeable and professionally helpful... Thanks

HUSSEIN A.
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Customer did not leave a comment.

Mecisha L.
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It was a great experience

David M. | Overall Experience |
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Staff was outstanding, professional and courteous. Would highly recommend this storage facility to anyone in the Erie area that is in need of storage facilities.

JONATHAN G.
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Nothing

EMRIKA C.
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The experience was more than excellent Every Step of this rental. I previously ( for this move) picked up boxes, paper and tape) Total Move was @ $88 It was the best money I've ever spent. I would highly recommend Thank you so much

SARAH V.
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I was very happy with the service and have no reccomendations for improvement. Customer service was fantastic!

Walter H.
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Truck smelled like an ash tray! Understand you don't have a no smoking policy. Why not? Get with it! We are in the 21st century!

PETER S.
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very helpful

MICHAEL A.
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Maybe have a broom available to clean the truck before you return it. Sometimes it's hard to remember where you put the broom when moving. Other than that, I can't think of anything else you can improve on. I will definitely be using U-Haul again.

Anthony B.
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The drop-off was easy. I had cleaned out the grease/oil spot prior to return. The attendant did not check the inside of the truck box. From a practice standpoint, I think that is a fail.

SEAN F.
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Customer did not leave a comment.

WILLIAM M.
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Customer did not leave a comment.

Asia D.
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Customer did not leave a comment.

JASMINE D.
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Customer did not leave a comment.

MARY S.
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There isn't anything that needs to change. Perfect !

ELIZABETH K.
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Customer did not leave a comment.

Richard S. | First Impressions |
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Customer did not leave a comment.

Nicolas P.
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Customer did not leave a comment.

torrie b. | Overall Experience |
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The storage facility was cool in temperature which was nice and it was very clean! I was helped by Karon and Heather who were extremely nice!! one thing I will say is there aren’t any security cameras (that i noticed) on the outside or inside of the storage unit part of the building. As a single young female who’s storage units were in the back of the facility it made me a little worried but I made sure I had someone with me or went in the daytime. I would be sure to rent with them again!!

Randall S. | Online Move In |
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Excellent customer service and a resonable rate for thebunit size I needed.

brian b. | First Impressions |
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Na

James M. | First Impressions |
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Customer service was excellent! Great pricing! No complaints. Would recommend to anyone looking for storage.

William M. | First Impressions |
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Fast friendly service from start to finish!

No reviews have been submitted for this location.

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