The customer service is awesome ðŸ‘ðŸ‘ ðŸ‘ðŸ‘Sandra P.
Customer Reviews for U-Haul Moving & Storage of Downtown Greenville
Greenville, SC 29609
(Bob Jones Univ)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Sonya B.
Make it easier to get a hold of an actual human being on the phone. I was having trouble with my truck to get the trailer redelivered to the store and never could get a hold of anyone. And because I got there 7-8 hours late I was charged for an additional day of rental which I don't deem fair.Shaina H.
Customer did not leave a comment.ONEIDA R.
We had used the online app and we're to pick up a truck from a different location. The other location was shut down but no notices were given to us. Thanks to the 529 Wade Hampton branch, we got a truck and we're able to complete a move. Nice job by that team to literally save our day!Matt H.
Customer did not leave a comment.Jessie W.
I rented it to haul a rental tool from Home Depot only to find out Home Depot wont allow rental trucks to pull their rental equipment. YOu might let you r customers know. I'm out a $50 rental and got ZERO benefit. Not likely i'll be backJAMES G.
Customer did not leave a comment.Mark Z.
The cab was clean the box was covered in some kind of sticky black tar.we had to lay down old sheets so our stuff wouldn't get destroyed.The pickup people were very nice and helpful.Michael M.
There is not a lot of space at this location to pull trucks in/out, but that's not something that can be easily changed.Samuel H.
Hire better help when calling your National number. Make things easier than having to go through so many hoops just to rent the truck.Cheryl K.
Great locationELIZABETH N.
Customer did not leave a comment.Christopher D.
Customer did not leave a comment.DONALD E.
We really couldn't be happier at choosing this U-Haul facility for our truck return (we moved from Florida) as well as our storage needs. Everyone was very pleasant and helpful. If you're moving to this area, I highly recommend this location for your truck rental/return and/or your storage needs.Mike R. | Overall Experience
Customer did not leave a comment.Joseph H.
Customer did not leave a comment.NATHAN A.
Customer did not leave a comment.Mark R.
Customer did not leave a comment.CRYSTAL M.
Customer did not leave a comment.WILLIAM D.
Customer did not leave a comment.Daryl W.
The equipment was clean but it was banged up a little very great customer serviceCACHANDRA A.
Customer did not leave a comment.Susan A.
Customer did not leave a comment.Antonio V.
Nothing they were great helpful and courteousDebra A.
Improve the app for pickup. I do not use Chrome on my phone or any other device this needs to be more compatible for people like me.Beverly T.
Customer did not leave a comment.TRACIE H.
Customer did not leave a comment.Carlton N.
Customer did not leave a comment.Amy W.
Customer did not leave a comment.CAROLINE P.
Helped accommodate early pick up. Took care of a tire issue too!Matthew S.
Customer did not leave a comment.Joshua T.
Customer did not leave a comment.Holly S.
Customer did not leave a comment.Jerald G.
This unit was rented due to a move that did not go as planned. I had movers cancel on me at the last minute and needed somewhere to store my personal belongings until movers were available. I liked the fact that the unit was inside. The staff was excellent at providing my access card and lock and key. The unit itself was clean and very easy to access. When it was time to turn everything back in I had no trouble at all. The staff was friendly fast and efficient. If I were to ever have this situation occur again I would not hesitate to rent another unit.amanda h. | Overall Experience
Don't use the movers help when ask know one calls to confirm or come out to locationWindy S.
the truck has mechanical issues, was not aligned, reeked of cigarettes, and needs tire pressure monitor system repair.John M.
Very helpful. I was treated well and things were explained well.Theodore S.
This comment is about the Uhaul reservation system, not a specific pickup/drop off location. Your website is so clunky and obtuse. There is an option to edit a reservation, but instead of editing, it completely deletes a previous reservation and creates a new one. It was so obnoxious that I will look into another rental company next time.Josh B.
My problem with the location is not the staff or how they operate the location it is the location itself. It is extremely cramped and hard to maneuver.Kenneth M.
Customer did not leave a comment.Kenneth G.
Customer service was great! Everyone was so helpful and accommodating during a stressful moveKELLY G.
Customer did not leave a comment.Roger S.
Improve your web site.Chris Garrett cam to help and got me started after a wasted hour and a half trying to get the keys. Ask Jeff and he can explain the issues further.GARY B.
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.CARROL R.
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.Kathleen B.
Good service.Billy W.
Customer did not leave a comment.charlene H.
Customer did not leave a comment.Gissel G.
The young man who checked us in was excellent. Very professional and nice.RONALD C.
Customer did not leave a comment.ALLEN D.
Customer did not leave a comment.JAMES J.
Customer did not leave a comment.WARREN K.
Customer did not leave a comment.Trey Y.
Dona was very helpful and patient with the process. Everything went smoothly, even with last minute changes. Thank you!Cynthia M.
Your customer contact is awful. You can't call in to change a drop off location. I wasn't given a specific drop off location, but got charged for finding one in a different town since every place I called said they couldn't take it.Mark H.
Customer did not leave a comment.Gene K.
Customer did not leave a comment.SITARA H.
Customer did not leave a comment.Matthew F.
Customer did not leave a comment.Wilson B.
Customer did not leave a comment.Stephanie R.
Customer did not leave a comment.Jody P.
Turn in was efficient and easy.Korinne K.
Very good customer serviceSteven C.
Filthy windshield and no wiper fluidROBERT B.
Staff was greatBLAKE A.
Customer did not leave a comment.PAVEL L.
Easier way to contact location. I couldn't even send an email after I picked up truck as I had a question. I waited 30 minutes to speak with someone on phone and I don't know if it was routed some where elseGavin S.
Customer did not leave a comment.NEAL C.
Customer did not leave a comment.Richard R.
Very helpful and friendly staff.DUNCAN K.
Customer did not leave a comment.William S.
Customer did not leave a comment.Renee S.
The facility is rodent heaven. I expect some but most or my stuff had rodent residue on itERIC L. | First Impressions
Customer did not leave a comment.Joshua D.
Dona was especially helpful and patient.ANTHONY D.
Customer did not leave a comment.SUSAN M.
Very professional.MATTHEW R.
Customer did not leave a comment.Jean S.
Customer did not leave a comment.Erich S.
Customer did not leave a comment.Roger D.
Professional and positive experience.ROBERT D.
Emily & Jon were very helpful and made my storage renting and truck return hassle free.ROBERT A.
Emily & Jon were very helpful resolving any issues I had and very accomodating. They made a not so pleasant experience a positive one! Website says they close at 8 but they close at 7.emily d. | First Impressions
Customer did not leave a comment.Rebecca W.
Gas fill for 10 miles,..... almost 8 bucks?RICK S.
Customer did not leave a comment.Eric R.
Customer did not leave a comment.Walter G.
The truck was clean and ready to go. Had you asked for a rating, I would have given cleanness a 4 only because the windshield was rather dirty. It was clean where the wiper blades tracked, but pretty dirty where they didn't. Both times I rented, this was the case and I know they are tall trucks, but in my opinion, cleaning the entire windshield would have given that extra little touch!Brian H.
Customer did not leave a comment.Christopher W.
Windshield was so dirty I could not see out at pickup. Person inside explained a young crew was there the night before and to let her know if there were problem. I decided I would clean it myself as she was helping three other customers. Not a complaint- just an explanation of my experience. She was professional and offered to help...Shane G.
Customer did not leave a comment.Melissa S.
Customer did not leave a comment.Karen H.
Customer did not leave a comment.PAMELA S.
Customer did not leave a comment.GARY MICHAEL B.
Customer did not leave a comment.amanda h. | First Impressions
Didn't like the guy who uncovered my electrical connector rushing he bent the gnd pin. Otherwise good service.Dennis M.
For 30 years since moving here I have used this local for my moving or storage needs. Always helpful.David T.
The Wade Hampton liason is ALWAYS helpful! I've rented there several times and never any issues!LEEANNA M.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.RICKY S.
Demetria was so very nice and pleasant! We forgot to bring some bottles of water and she gave my wife & me two bottles of her own. The restroom was spotless and the two young men inside were very helpful and pleasant. The one that initially waited on us even helped me pick a unit for storage that would be easiest for me to drive the 20' truck to! When we finished putting our things in the unit, the other young man who checked us out was nice enough to get the truck and back it out for me. Recommend this U-Haul site if you need to rent a truck or a storage unit.Mike R. | First Impressions
Deneatria and Donna were very helpful is getting my storage area started. Thank you!KEVIN B. | First Impressions
Customer did not leave a comment.andrew b. | First Impressions
Customer did not leave a comment.SHENA G. | Overall Experience
Had nothing but problems starting at the end of month oneronald s. | Overall Experience
Customer did not leave a comment.STEPHEN S. | Overall Experience
Customer did not leave a comment.STEPHEN S. | First Impressions
Customer did not leave a comment.David E. | Overall Experience
Customer did not leave a comment.Tia D. | Online Move In
Customer did not leave a comment.David E. | First Impressions
When I came into the Uhaul store I was listened to and very kindly things were put together for my needs. When I left the Uhaul store, I felt encouraged that I had what I needed to make my move, even got mental encouragement as a bonus!Karen B. | First Impressions
Customer did not leave a comment.John S. | Overall Experience
Great facility, great great folks!!!Robert D. | Overall Experience
Customer did not leave a comment.Robert D. | First Impressions
Customer did not leave a comment.Travis P. | Overall Experience
Customer did not leave a comment.James c. | First Impressions
Brent was awesome!!michelle s. | Overall Experience
Very unprofessional. Over priced. My unit was ransacked and items like a bookcase belonging to my grandfather stolen. Due to the gate being broken for five months. Units full of mouse/rat excrement & urine. Everything stored had to be thoroughly cleaned before moving into our home, resulting in a extremely costly expense. Very difficult to move around facility due to U-haul moving trucks parked haphazardly along the sides and in the rows leading to the storage unit. I definitely do NOT recommend unless you're desperate. The storage facility I use now is locked, video cameras record each vehicle. And your time you open & close the gate until you open & close to leave is recorded. Only one vehicle can enter at a time and the units are clean. For a lot less money. Thank goodness I no longer have to use the storage facility at 529 Wade Hampton Blvd! One more thing, the largest unit they offer is 10 x 15. If you have a full 26 ft. truck you'll need two units. And that's with professional people packing each unit neatly and using every bit of space. Two units cost $289.90 every month, with vermin infested, hard to get to, no security, etc. Decide for yourself, but I won't use them again.Kathy B. | Overall Experience
Although I give praise to your staff at the Wade Hampton facility in Greenville, SC, the storage room was not in the best condition. The first room I rented had fiber panels in the ceiling damage and hanging from the ceiling coming in contact with it. I complained and the staff moved me to another room. This room had rat droppings on and in my boxes. I complained and ask for the box that controlled the rats. It didn't work and later I complained again then they moved me to another room. The rats were coming from a small hole in the rear wall This was a nasty, unsanitized, and unsafe room. I moved out yesterday and I will never rent another storage area from this Uhaul. I have used them in past years and never had any problems until I rented from this facility.HENRY W. | Overall Experience
Customer did not leave a comment.steve b. | First Impressions
Please have a manager call me asap 567-408-6346Matt S. | Overall Experience
Too expensive, several local storage facilities with less expensive rates and same quality service. Ridiculous due date and late feessymura k. | Overall Experience
Very nice and helpfulBridget D. | Overall Experience
Only difficulty was contacting the location by phone was almost impossible to get in touch withKEVIN B. | Overall Experience
Not only did I reach out to Uhaul Office Executive: Pat Llardi 828-358-1212 and left voicemails,my concerns were ignored and I never received a call back. J.R Bellis was unprofessional and didn’t careKAMUEL S. | Overall Experience
Very nice, every way possible was greatKathy B. | First Impressions
NARORY N. | Overall Experience
The guys helped with everything we needed. Would gladly work with them if I move again. They will be the first people I contact for a move.David L. | First Impressions
The service from the employees and the trailer rental were awesome. The "climate controlled" storage units were in bad condition. It was far too hot in those units for me to keep our stuff there.kerry l. | First Impressions
You always had a recording when I called saying you were with other customers. There will be a 10 min wait. You need a answering machine to leave message I called 6 times on a 4 day time span no answeDoak D. | Overall Experience
This company is above excellent!Julie M. | Overall Experience
Poor star is on the low side of poor mice in my things and complained not even a call and even concern ...Denise S. | Overall Experience
Staff was fine but location needs more workers due to slow lines. My password did not work and had to use a temp one.Mike c. | First Impressions
worked greatDAVID C. | Overall Experience
Great, friendly and efficient service. The best I’ve seen.ian b. | Overall Experience
Great service from both guys there.ian b. | First Impressions
1000 thanks :)James s. | Overall Experience
Very nice and polite and very helpful, pleasure doing business with.ronald s. | First Impressions
My unit was ready and the staff allowed me to move in quickly.KEVIN B. | First Impressions
the fact two hours i had to wait to get my truck and had to pay a 100 dollars more to my movers and the rudeness of malcolm and manager and none caring attitude behavior causing my car to be damaged.Denise S. | First Impressions
Our experience with the facility was highly rated because of the help from your representative named Luke. He was professional, very helpful, and got what we needed. Thank you Luke.Carolyn R. | First Impressions
The guys were very helpful and friendly.Sonya B. | Reservation
I had to clean out my uncle's stuff that had died all by myself on a 90 degree day. Your staff recognized my predicament and were amazing. The helped me so much!mary h. | Overall Experience
Far beyond expectations. Great service. Great people to deal with. Thank you all.,Dennis O. | Reservation
Thank youELIRAN C. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have an adaptive reuse program to better the environment!