Customer Reviews for U-Haul Moving & Storage of Downtown Houston

3214 reviews

1617 San Jacinto St   Houston, TX 77002
(O/W Returns - Caroline St Entrance)

(713) 654-1618

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(713) 654-1618

1617 San Jacinto St
Houston, TX 77002
(O/W Returns - Caroline St Entrance)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Good to know that there is a Staff that's professional and courteous... U-Haul needs to consider extending a military discount to show their appreciation for those who served and gave the ultimate sacrifice. Continue the good work! Eric Miller US Army, Retired🇺🇸

Eric M. 
Rating:
4.0

Frist time renting @ experience was quite Plesant!!!

TAMARA S. 
Rating:
5.0

I was originally booked at the location on Shepherd but after reading the reviews, changed my reservation. Boy was that a great choice!! This location was so well organized, clean, well staffed, and quick! While it's not the most convenient if you are there during rush hour, this location is by far the best U-Haul I've ever been to!

James M. 
Rating:
5.0

Bad weather in our departure city was a concern and this facility was very accommodating in regards to reservation changes required.

Ana O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

ANA O. 
Rating:
5.0

Customer did not leave a comment.

DYLAN L. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

TRICIA B. 
Rating:
3.0

Customer did not leave a comment.

AJAY P. 
Rating:
5.0

Customer did not leave a comment.

keshia l.  |  Overall Experience 
Rating:
1.0

Shawn Cummings was the person who assisted me. He insisted upon taking my picture MASKLESS, which he said was store policy. I have been to another Uhaul and that was never requested of me. He also took that photo with his personal phone AND took a photo of my drivers license with his personal phone. I have no idea why he would do that and furthermore it was a little creepy - how do I know he deleted those? Shawn was “professional” but his interaction ensured I will not use this Uhaul location ever again.

MATTHEW G. 
Rating:
3.0

Low pressure in one tire from either underinflation/leak or lack of checking unit prior to rental

Francis F. 
Rating:
1.0

I'm being charged 89.99 per day plus mileage for a 19.99 per day van. They call me while I'm at work, as if I can just stop what I'm doing to pick up the phone. When I try to call U-Haul, I'm out on hold. Average wait time is 5-10 minutes. After 20 minutes, I give up. I'm told to login to my account, but can't retrieve my orders. I have a storage in Indiana and want to change payment options to a different CC, spent two hours on the phone, only to be told to clear my cache or use a different browser. Wouldn't even update my payment option or allow me to pay in advance using a different payment card. I am getting a lawyer.

Carlton D. 
Rating:
5.0

10 out of 10 on customer service. I don't know the 2 employee names that helped me but they did a great job!

KAMERON H. 
Rating:
5.0

Customer did not leave a comment.

Kerry S. 
Rating:
5.0

Customer did not leave a comment.

MARY JACQUELINE A. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN D. 
Rating:
5.0

Customer did not leave a comment.

NATALIA S. 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
5.0

I truly am disappointed with myself that I can not remember the name of the team member that assisted me but I want to say that he truly went above and beyond to help. Even so far as to Google maps a destination for me (he could've just advised me to use Google maps). He recognized that I wasn't from the area and did all he could to help me. I'm truly impressed with the quantity of your various size rentals. Every place else was totally sold out due to low inventory of rentals. Lastly, each vehicle is throughly sanitized between customers I witnessed this happening firsthand. My entire rental experience was extraordinary from pick up to return. The staff there are doing an impeccable job. Thank you for saving my event. I was able to get all of my decor, props, etc to its destination because of this facility. Kudos

TERA J. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY T. 
Rating:
5.0

Customer did not leave a comment.

Mariela H. 
Rating:
5.0

The girl with the short hair that processed my paperwork and handed me the keys provided excellent customer service. I'm so sorry, I forgot her name!

MONICA M. 
Rating:
4.0

Customer did not leave a comment.

DONALD R. 
Rating:
5.0

Customer did not leave a comment.

DARREN B. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Xinxiang Z. 
Rating:
3.0

We unfortunately did not check the fuel gauge and the level was not as stated on the rental agreement. A mistake that cost us $20. In the future we will check every aspect of the rental. I am extremely disappointed in the service received in this issue. This is the third week we have rented a van and the first time we have had an issue of any kind.

PATRICIA G. 
Rating:
5.0

Customer did not leave a comment.

Cameron G. 
Rating:
5.0

Customer did not leave a comment.

Edwin P. 
Rating:
5.0

Customer did not leave a comment.

Anna K. 
Rating:
5.0

Guy at the front could be more accommodating, especially to paying customers.

XAVIER G. 
Rating:
3.0

Please make the website usable, because the hold time was WAY too long! I was on hold for almost 60 minutes, and while I can understand this, the option of the website is given and it does not even work. If the website worked the process would be way less stressful...also, we were not given clear instructions on where to drop off the vehicle so return was a huge hassle! On the document the wrong time was written too. Thank you for considering these improvements.

HITEN P. 
Rating:
5.0

n/a

Walter L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

Sarah C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

EMMA G.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Brittney S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caleb D. 
Rating:
5.0

The service lady (sorry don't remember her name) did a great job here

HANNAH L. 
Rating:
5.0

Customer did not leave a comment.

SIMON W. 
Rating:
5.0

Customer did not leave a comment.

JESUS A. 
Rating:
5.0

Customer did not leave a comment.

LARRY T. 
Rating:
5.0

Courteous, helpful

Fe W. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

They need to find a place to fill UHaul with gas. Hard to be all ready to go ask worry about running out of gas. Down town houston really tough for everyone on gas as there just aren't any gas stations downtown. I did have maybe a quarter of tank when received but in less than 5 miles that was approaching E. Gauge may need calibrating. Only drove vehicle less than 20 miles and spent $25 on gas?

SCOTT C. 
Rating:
5.0

Excellent. Got me in and out in less than 5 minutes.

RUSSELL H. 
Rating:
5.0

The salesperson was extremely helpful and friendly, as was the gentleman who I dropped the truck off with when I returned it. The truck was clean, they had all the supplies I needed, and I can't say I've had a better experience renting a Uhaul! Well done! They have a customer for life!

RENITA S. 
Rating:
5.0

Gentleman who assisted us in the early morning hours of Sunday was very helpful

Michael M. 
Rating:
5.0

The new 24/7 service was seamless, but the employees who were on site still made sure to be friendly and helpful. One directed me to the van I was seeking while she helped another couple with their full-service rental process. The new and improved facility is definitely one I would recommend.

Yvette H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY L. 
Rating:
4.0

Customer did not leave a comment.

Jasmine F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER S.  |  First Impressions 
Rating:
5.0

They were very great and helpful. Would definitely rent a UHaul from here again!

Rebekah F. 
Rating:
5.0

Loved the staff

LAKESHIA L. 
Rating:
2.0

I arrived just after 9am and it took me over an hour to get the van I had rented for the day. The requirements for self-check in were extremely stringent (requiring my employer or alternate contact to answer the phone immediately on Memorial Day weekend was stressful and unreasonable) and the line was incredibly long with not enough staff working to check-in or answer questions. There was no customer parking available that morning so I had to pay for parking at a nearby lot.

Lauren C. 
Rating:
2.0

Reservations here do not mean anything. When arrived reserved vehicle not here.

STEPHEN V. 
Rating:
4.0

Customer did not leave a comment.

Badiah H. 
Rating:
5.0

No issues here!

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Information about desired height of ball for trailer towing should be provided with all of the other information about trailer safety. This would have facilitated my rental because I would have had the correct adapter installed when I arrived at the rental location.

Lawrence S. 
Rating:
5.0

Customer did not leave a comment.

LARRY D. 
Rating:
5.0

Customer did not leave a comment.

EDWARD H. 
Rating:
1.0

Customer did not leave a comment.

NICHOLAS H. 
Rating:
5.0

Customer did not leave a comment.

Patrick O. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Extremely easy and timely service. Would recommend.

Jade V. 
Rating:
5.0

Customer did not leave a comment.

Melissa T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

CHRIS G. 
Rating:
3.0

The person said that I could wait or she would check in the truck and email me my receipt. It is now almost 24 hours and NO receipt. Obviously, I decided not to wait. Both locations were slow.

MILTON B. 
Rating:
5.0

Customer did not leave a comment.

BLAKE H. 
Rating:
5.0

Customer did not leave a comment.

Swamynathan M. 
Rating:
4.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Staff was efficient. I really appreciate that when I turned in the dolly about 45 minutes after closing hours, an employee was still available who offered to perform the check-in. I did not appreciate that I was put on-hold for over 30 minutes when calling Customer Service to speak with a call center based u-haul representative. They were helpful when did finally answer and provide assistance.

Max B. 
Rating:
5.0

The gentleman that helped me was very nice and friendly. He was quick and prompt and drop off was a breeze. TYVM!!!

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Khanh H. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

The staff were very helpful to myself and my family. My first experience in Houston and I thank you all for your help.

Mario H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUKUMAR A. 
Rating:
5.0

Customer did not leave a comment.

SHARON R. 
Rating:
5.0

No improvement needed Staff was very friendly and helpful Everything was explained in full detail This will be my location from now on Five star recommended

Clydia D. 
Rating:
3.0

Mobile check in and mobile drop off did not work. Picked up during store hours so went inside, but got charged the $20 verification fee because after 45min of trying to do the mobile drop off after hours I couldn't get the app to work.

JONAH T. 
Rating:
5.0

Very nice place! And very convenient if you take bus to Houston and go to pick up the U-Haul at this place.

Zhiqing W. 
Rating:
5.0

Fast and efficient. Excellent drop-off experience.

DANIEL O. 
Rating:
5.0

Customer did not leave a comment.

Carrie B. 
Rating:
5.0

Customer did not leave a comment.

DENNIS K. 
Rating:
4.0

Good service

ALEXANDER G. 
Rating:
5.0

Customer did not leave a comment.

Doyle B. 
Rating:
5.0

Customer did not leave a comment.

BARRETT P. 
Rating:
5.0

Customer did not leave a comment.

George R. 
Rating:
4.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

A drive thru service would be awesome for those that can do everything online like myself. Reserved, checked in, and could have paid online.

Mariano G. 
Rating:
5.0

Customer did not leave a comment.

DION W. 
Rating:
5.0

Alta Mere location was very inefficient and the counter guy was snippy and incompetent

GLENN C. 
Rating:
5.0

Customer did not leave a comment.

martha C. 
Rating:
5.0

The second floor parking area feels very unsecure. It should have controlled gate access. Test of the facility is perfect.

FRED ALBERT L.  |  Overall Experience 
Rating:
5.0

Keep doing awesome with customer service.

MELISSA C. 
Rating:
5.0

There weren't enough obviously marked parking spaces when I picked up the trailer. It would be great if there were more customer parking places or clearly labeled overflow parking spots.

JESSICA D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

Lora G. 
Rating:
5.0

Inside of cab could have been a little cleaner.

RANDALL H. 
Rating:
5.0

I drove in the wrong way , he was very nice about it and I apologized for not following instructions

CHARLES K. 
Rating:
5.0

They were super helpful & friendly!

CLIFFORD G. 
Rating:
4.0

Customer did not leave a comment.

Lavunda A. 
Rating:
4.0

The fact that you make people buy a lock for the u-haul...an item they may never need again... on too of all the other expenses associated with moving is simply predatory and I will definitely mention this to anyone asking about my experience.

ALEXANDER F. 
Rating:
5.0

Customer did not leave a comment.

Ghazal R. 
Rating:
4.0

Customer did not leave a comment.

Ronald G. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS H. 
Rating:
5.0

Outstanding storage, thus is an excellent place to keep your stuff. Real pleasure!

James S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renette H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeannette D.  |  Overall Experience 
Rating:
5.0

The staff were very accommodating to myself and my family. I appreciated everything they done.

Mario H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert J.  |  Overall Experience 
Rating:
5.0

👍🏽

HArold B.  |  First Impressions 
Rating:
3.0

Would not let me rent a truck with my temporary drivers license (paper) and I wobt get it until 3 weeks. I need my stuff get moved, they let me down after I pull out all of my stuff in my rented storage to get loaded in the truck. Said it will not push thru in the system. They should consider people with such conditions.

JAY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESUS M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ngigi g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tevion B.  |  Overall Experience 
Rating:
5.0

The staff and facility was great !

LANDANE R.  |  Overall Experience 
Rating:
5.0

Every person I dealt with throughout the transaction and move in was congenial, helpful, and efficient.

Nannette T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Georgette L.  |  Overall Experience 
Rating:
5.0

Great team of guys. Really nice and hard working. Explained everything really well!

Anthony S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joy A.  |  First Impressions 
Rating:
5.0

Amazing service and very friendly staff

Olivia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELVIN S.  |  First Impressions 
Rating:
5.0

Only thing no parking for simi trucks

Moises L.  |  Overall Experience 
Rating:
5.0

This is a great place to rent your storage unit when you need one. S. Jordan

Sylvester J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES A.  |  Overall Experience 
Rating:
5.0

Great facility and staff.

FRED ALBERT L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

foster B.  |  First Impressions 
Rating:
5.0

Good People

CHARLES A.  |  First Impressions 
Rating:
5.0

Shawn was super helpful and knew what he was talking about. When I had to get a bigger unit, he made the process hella easy. Really appreciated him.

Katrina C.  |  First Impressions 
Rating:
5.0

Great faculties and staff!

James S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carolyn p.  |  First Impressions 
Rating:
5.0

Rudy and Raul went above and beyond customer service expectations by assisting me and my wife with our storage and even letting us drop off a trailer we had with us from Seattle that had to go to another Houston location. I have never experienced this kind of customer service at any other Uhaul location and want to thank both of them for their outstanding professionalism and friendliness.

Sergey O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leunam R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melvin S.  |  First Impressions 
Rating:
5.0

This facility is very nice and the staff is very helpful.

Lois R.  |  First Impressions 
Rating:
5.0

Thank you.

Peter F.  |  Overall Experience 
Rating:
5.0

Everything seems great so far, although there was some broken glass on the floor outside our unit before we moved in and also a little bit of glass on the floor inside our unit.

Jim M.  |  First Impressions 
Rating:
4.0

Facility is new and they close earlier than other storages which is a bit inconvenient but overall everything else was excellent including the best customer service.

Alicia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yi wen g.  |  First Impressions 
Rating:
5.0

Very accommodating, polite and helpful!

kim d.  |  First Impressions 
Rating:
5.0

Customer service is EXCELLENT!

Alicia B.  |  First Impressions 
Rating:
5.0

Exterior architectural design and colors nice match for downtown. Interior layout spacious, well-lit, not a lot of signs as everything is where you expect it to be. And the manager Virgil is a calm, thoughtful, helpful, all around good guy.

Peter F.  |  First Impressions 
Rating:
5.0

Virgel is great

william k.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tyjuanihia T.  |  First Impressions 
No reviews have been submitted for this location.

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